Track my repair

Check the status of your repair in a few simple steps

An illustration of device icons and tracking a repair.

Step 1: Tell us how you booked your repair

Existing Samsung
Care+ claim

I have raised a claim using Samsung Care+

Samsung.com or with a
Samsung Expert

I booked my repair online

Step 2: Please select the repair you'd like to track

Doorstep repair

Pick up repair

In-store repair

In-home repair

GO BACK

Step 3: Please enter your details

Need help with your service order number?

Are you sure you have the correct service order number and email? If you booked your repair with Samsung over live chat or phone call please click on ‘GO BACK’ and select ‘I booked my repair with a Samsung Expert’ and follow the instructions.

Step 2: Repairs can be tracked using our Chatbot

  1. Click Start chat below
  2. Click 'Begin Support'
  3. Click 'Technical product support'
  4. Click 'Track an Existing Repair'
  5. Please select your product type
  6. You will be requested to enter your Service Order Number and the email address you used to book your repair
GO BACK START CHAT

Any personal data you provide to us will be used in accordance with our privacy policy.

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\n \n

\n Your repair update\n

\n\n\t\t
\n\n\t\t\t\x3c!--

Current Status

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Estimated repair times. Learn more

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\n\n\t\t\t\t\n\t\t\t\t\t{{ soResponse.altText }}\n\t\t\t\t\n\n\t\t\t\t\n\t\t\t\t\t
{{ soResponse.status }}
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{{{ soResponse.reason }}}
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    \n\t\t\t{{#each soResponse.soHistoryList }}\n\t\t\t
  • \n\t \t
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    {{ this.shortText }}
    \n\t\t\t\t\t\t\n\t\t\t\t\t
    \n\t\t\t\t\t
    {{ this.date }}
    \n\t\t\t\t\t\n\t\t\t\t
    \n\t\t\t\t
    {{{ this.longText }}}
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    • \n\t \t{{/each}}\n\t
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    Product testing
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    Product testing
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    • \n\t\t--\x3e\n\t\n\n',TrackOnlineRepair=function(){function t(){_classCallCheck(this,t),this.init(),this.events(),this.statusHistory=StatusHistory}return t.prototype.init=function(){this.host="www.samsung.com"==window.location.host?"https://samsung-support.cheil.london":"https://samsung-support-stg.cheil.london",this.path="/uk/repair-booking/",this.confirmPopup=new _confirmPopup2.default},t.prototype.events=function(){var t=this;$("#repair-options .tab-col").on("click",function(){$("#repair-request-failed").hide();var e=$(this).attr("data-repair-option");$("#repair-options .tab-col").removeClass("active"),$(this).addClass("active"),$("#track-my-repair")[0].reset(),"doorstep"==e?($("#track-my-repair").hide(),t.confirmPopup.showConfirmPopup()):($("#track-my-repair").show(),t.scrollTo("#track-my-repair"),"pickup"==e?window.state.repairtracking="onlinepickup":"instore"==e?window.state.repairtracking="onlineinstore":"inhome"==e&&(window.state.repairtracking="onlineinhome"),t.updateRecaptchaResponse("submit","recaptchaResponse"),"undefined"!=typeof QSI&&void 0!==QSI.API&&QSI.API.run)}),$("#track-my-repair-btn").on("click",function(){var e=$.trim($("#email").val()),s=$.trim($("#orderref").val()),a=$.trim($("#recaptchaResponse").val()),i=new FormData;i.append("email",e),i.append("serviceOrderNo",s),i.append("recaptchaResponse",a),i.append("site",site),t.getTrackingDetails(i),$("#track-my-repair-btn").attr("disabled",!0)})},t.prototype.validate=function(){var t=!1,e=!1;$("#email").off("input blur").on("input blur",function(){$("#repair-request-failed").hide();var e=$(this).parent().find(".c-error");""==this.value?(this.style.border="1px solid #ff001f",e.text("The Email field is required."),t=!1):!function(t){return/^(([^<>()\[\]\\.,;:\s@"]+(\.[^<>()\[\]\\.,;:\s@"]+)*)|(".+"))@((\[[0-9]{1,3}\.[0-9]{1,3}\.[0-9]{1,3}\.[0-9]{1,3}\])|(([a-zA-Z\-0-9]+\.)+[a-zA-Z]{2,}))$/.test(String(t).toLowerCase())}(this.value)?(this.style.border="1px solid #ff001f",e.text("The Email field must be a valid email."),t=!1):(this.style.border="",e.text(""),t=!0),s()}),$("#orderref").off("input blur").on("input blur",function(){var t=$(this).parent().find(".c-error"),a="";a=RegExp("^[0-9]{10}$"),$("#repair-request-failed").hide(),""==this.value?(this.style.border="1px solid #ff001f",t.text("The Service order number field is required."),e=!1):a.test(this.value)?(this.style.border="",t.text(""),e=!0):(this.style.border="1px solid #ff001f",t.text("Please enter a valid service order number"),e=!1),s()});var s=function(){e&&t?$("#track-my-repair #track-my-repair-btn").removeAttr("disabled"):$("#track-my-repair-btn").attr("disabled",!0)}},t.prototype.getTrackingDetails=function(t){var e=this,s="www.samsung.com"==window.location.host?"track-my-repair/igspn-sodisplay-v2.php":"track-my-repair/igspn-sodisplay-v2-live-test.php",a={url:e.host+e.path+s,data:t,processData:!1,contentType:!1,dataType:"json",type:"POST"};$.ajax(a).done(function(t){t.success?(window.tmrresponse="success",e.processResponse(t),e.scrollTo(".cheil-static .tabcontent")):(window.tmrresponse="fail",e.showFailedResponseMessage())})},t.prototype.processResponse=function(t){var e=[];if(e.ST015="An illustration of a package showing that your repair request has been received.",e.ST025="An illustration of a female holding a package to show an engineer is assigned.",e.ST030="An illustration of a female holding a screwdriver to show your repair is in progress.",e.ST035="An illustration of a package with a tick showing that your repair has been completed.",e.ST040="An illustration of a hand holding a package showing that your product has been delivered.",e.ST050="An illustration of a cube with red face and block cross sign showing your repair has been cancelled.",e.ST051="An illustration of a cube with red face and block cross sign showing your repair has been cancelled.",e.ST052="An illustration of a cube with red face and block cross sign showing your repair has been cancelled.","200"==t.headerCode){var s=t.soHistoryList;if("inhome"==$(".tab-col.active").attr("data-repair-option")){var a="";$.each(s,function(e,i){"ST040"==i.status&&(t.statusCode==i.status&&(t.statusCode=s[a].status,t.status=s[a].shortText,t.reason=s[a].longText,s[a].statusType="current"),delete s[e]),a=e})}t.altText=e[t.statusCode];var i=this.statusHistory,n=_hbs2.default.compile(i)({soResponse:t});$("#order-status-details #repair-status").html(n),$("#repair-request-failed").hide(),$("#track-my-repair").hide(),$("#repair-options").hide(),$("#order-status-details").show(),"ie"===site&&$(".estimate-time").hide(),this.handleOpenCloseEvent()}else this.showFailedResponseMessage()},t.prototype.handleOpenCloseEvent=function(){$(".StepProgress-item.previous, .StepProgress-item.current").on("click",function(){var t=$(this);t.toggleClass("open"),t.find(".status-details-long").slideToggle("fast"),$(".StepProgress-item").not(t).find(".status-details-long").slideUp(),$(".StepProgress-item").not(t).removeClass("open")})},t.prototype.showFailedResponseMessage=function(){$("#repair-request-failed").show(),this.updateRecaptchaResponse("submit","recaptchaResponse"),this.scrollTo(".cheil-static #repair-request-failed")},t.prototype.updateRecaptchaResponse=function(t,e){grecaptcha.ready(function(){grecaptcha.execute("6LffbkkfAAAAAC7XkOQa9vnpj0LeK6jnS_dhmjBz",{action:t}).then(function(t){document.getElementById(e).value=t})})},t.prototype.scrollTo=function(t){var e=$j(t).offset().top-20;setTimeout(function(){$j("html, body").animate({scrollTop:e},500)},500)},t}();exports.default=TrackOnlineRepair; },{"./confirmPopup":59,"hbs":49}],62:[function(require,module,exports){ "use strict";var _jquery=require("jquery"),_jquery2=_interopRequireDefault(_jquery);require("lity");var _hbs=require("hbs"),_hbs2=_interopRequireDefault(_hbs),_tabContent=require("./components/tabContent"),_tabContent2=_interopRequireDefault(_tabContent),_trackOnlineRepair=require("./components/trackOnlineRepair"),_trackOnlineRepair2=_interopRequireDefault(_trackOnlineRepair),_state=require("./state"),_state2=_interopRequireDefault(_state);function _interopRequireDefault(e){return e&&e.__esModule?e:{default:e}}window.$j=_jquery2.default,(0,_jquery2.default)(document).ready(function(){var e,t;e=jQuery,t=e({}),e.subscribe=function(){t.on.apply(t,arguments)},e.unsubscribe=function(){t.off.apply(t,arguments)},e.publish=function(){t.trigger.apply(t,arguments)};window.state=new _state2.default,new _tabContent2.default}); },{"./components/tabContent":60,"./components/trackOnlineRepair":61,"./state":63,"hbs":49,"jquery":50,"lity":51}],63:[function(require,module,exports){ "use strict";Object.defineProperty(exports,"__esModule",{value:!0});var _createClass=function(){function t(t,e){for(var n=0;n