Practice file answer key nit 1 Yorking with words serge 1 {ab de Se 80 cercise2 teed 2 operate fubsiries 5. employees ‘ea + ose ake 8 competitors cere 3 companies ——«3-subivies foods based Specie © proide peas 9 Servies prosoce asiness communication inguage at work rercise 1 is 2 speciale 4 suns wots 6 start 7 have Specializes 9 are 10 work sercise 2 does 5 is2 reo ea oes Do you have 7 oo does 1 ee 4 rerclse 3 dont 3 does floesnt, does 5 arent dont nit 2 ‘orking with words rrcise 1 ‘training organiztion ‘supplier sn employment agency ‘eboontractor ‘consultant sercise 2 e 38 4b Se vercise 3 deal 3. involves take part 5 consists Business communication Exercise 1 2 calling 3 This 4 afraid 5 tke = 6 atk = 7 back 8 Does © 9 give 10 help Exercise 2 2 Yes, that Seth speaking? 3. Are you phoning bout that Japanese customer? 4 Trealling to tl you that Im sending them now 5 ‘Thank very much fr elling 6 Spee to you later or maybe tomorrow. Language at work Exercise 1 2 she staying 8 You aren / You're not listening 4 Tmleaving § ate thore German engineers visting Exercise 2 Ba ab 4f 84 6e Exercise 3 2 have 4 ate loking 6 arebecoming 8 get Unit 3 Working with words Exercise 1 Re 3g 4e 5f 6h 75 88 9b 101 Exercise 2 ‘Binchargeo! 3 reportsto 4 for 3 wih work buy are opening se trying Business communication Exercise 1 Rage 4a 5¢ 6b Ta Exercise 2 2 Can everybody see that OK? 3 Aryoucansee 4 The mportan thing hereis 5 Have alook at this table 6 This table shows the breakdown of sales Language at work Exercise 1 2b 3b 42 sb 6a 7h Ba 9b 10d Exercise 2 2 When did the company start? 4 Where das have ts head oice? 4 How many people does the company employ? '5 How much chewing gum do Americans eat? Unit 4 Working with words Exercise 1 ‘D market research 23 design 44 product eile 5 branded the product 6 lnunened Exercise 2 Across! convenient 7 stylish 8 welldesigned Down: T funtion 2 usersiendly 3 compact 5 attractive Business communication Exercise 1 ® Exercise 2 2 Wevwanted 5 Why doweneed 4 Fit 5 Then 6 Wespoketo 7 Finaly 8 we asked customers and staff 9 Wefound that Language at work Exercise 1 visited took hed Aid / di’ fnich wanted few 8 made 10 did not / did go 11 went 12 interviewed 12 didnot / didnt ind RATATAAHTATARARARARARAARATETHTAAAARATAVTVAN14 played 1S sidint / didnt win 16 replied 17 wrote 18 atended 19 ended W did noe / didnt gor eercise 2 id youhave lunch did you see id the manager leave id they sty id shejoin id you spend id you send Unit 5 Working with words Exercise 1 72 private eatincare +3 company car 4 pension scheme Subsidized cndcare 6 gym membership 7 Samual bonus 4 fexible hours paternity leave ¢ Leave # already lye 4 short Bow e at work. 1 old ot / havent found Toecome been already let sat / haven" recruited Exercise 2 have you seen h Have you ever a Did youhave d| Have Bide Have you received Did youlearne Unit 6 Working with words xercise 1 Dead 42 5b 6f Exercise 2 2. meet the needs of customers 3 deal with complains 4 encourage customer loyalty 5 offer a personalized service 6 getrepeat business Exercise 3 Timpossble = 2 3 unhelpful 4 Gisatised ee, Business communication Exercise 1 2 Doe 3 yourea 4 should. 5 Eon 6 Howe Exercise 2 ont agree at all Torte hike Tagree do you think pertonally, fel Toni yotre right fo you fel Language at work Exercise 1 2 more prostable 4 more expensive 6 most mous 8 thebiagest, Exercise 2 ae The Edison Bulling the cheapest 44 The Soria Palace is easier to get 0 fom the city centre than the Master Tower 5 The Macter Tower is more modern than. the Soria Palace. {6 The Edison Building isthe smallest of the tree buildings. 17 The Sris Palace sas expensive as the Master Tower av 3 largest 5 better T the worst Unit 7 z Working with words Q Exercise 1 5 Z conection 3 lors pas 8 5 cervaion feces 7 Magee at a fond 8 deayed 10 sate 2 Exercise 2 g aaag 4h Sa 3 erat ae oe 2 deprcnetunge hay card 5 feed Voce, “pe Stealing 7 cenmmpict | Stunt Seana | Business communication Exercise 1 Riad 4h 5¢ 6a 7b Be Exercise 2 ‘been 3 often «4 0 Sse 6 Dd 7 think 8 kind Language at work Exercise 1 ‘Countable: fight, hotel, reservation, ‘Uncountable: information, ggage, money, travel work Exercise 2 2 Sis 4 many 5 sme 6 6 1 toch 8 was Exercise 3 Derent 3 an 4 rmueh 58 6k 7 tome 8 Are Unit 8 Working with words Exercise 1 2 refund / some prices 5 an enquiry / a complaint 4 shipment / delivery 5 bill invoice 6 onder / price 7 goods / products Exercise 2 1 deliver 2 order, check 3 make trick 4 confirm, quoted 5 make, askfor 6 cancel, ship 7 place, change 8 process, confirm3usiness communication xercise 1 2 Maybe we shoud think bout canceling the order. ‘8 How about sending an email to Head mes? 4 ‘Shall we talk about this gain tomorrow? 5 We could advertise in the local ‘ewspaper. 1 suggest we clause this wit the manager. rercise 2 bere? ¢ Lefs6 thinks fe works f Fine ixercise 3 at de 4— 54 6e 7b anguage at work Iercise 1 2 she's going tohave 3 aren going 4 ‘mgoingtovwash 5 he's visting © wont be 7 Vmgoing to 8 She's playing ixercise 2 2 ‘rect going to nish 3 ‘mmecting 4 Task 5 ‘mhaving 6 ‘ehecke 7 mot going to get Init 9 Norking with words ixercise 1 2 offer 3 expand 4 launching 5 sracted 6 boost 7 enter 8 improved 9 discount 10 share ‘ercise 2 2 outdoor advertising 3 TV advertisements 44 word-otmouth 5 5 press ads bine adverts 3usiness communication txercise 1 pega 4 Ti aj 9 xercise 2 2 didn catch that. 3. mot with you 4 Could you be more specie 5 What was that you sig? 6 were geting off the subject. 17 we can come bac to that atx 8 ° ° b sf oh eg ‘ree covered everyting Can we move onto the next point ‘can we sum up what we've agreed? Language at work Exercise 1 ‘Students! own answers. Exercise 2 2 Dol have 3 hasto, sre allowed 4 Am alowed 5 needto 6 can, arent allowed 7 have, can't Unit 10 Working with words Exercise 1 2 efficient 2 friendly 4 unusual 5 veeful 6 initative 7 recycling 8 convenient 9 original 10. value 11 affordable 12. disposal Exercise 2 affordable Sms [Boog value for money reeyeing tffcent populse Business communication Exercise 1 Th 2c 3g 4 er 7l ey gan Exercise 2 There today Viale First of al, Lets move on My next point fetsaid before ‘That brings me ‘Thanks very much se 0 Language at work Exercise 1 2. The invoice was sent yesterday. 3. Overa thousand guests were invited to the event 4 The ports collected st 10am. every aay, ‘5 The software s writen by our own, cngineers, 66 The meeting was cane these jd because of Exercise 2 2. was fis suggested 8 was published 4 saves 5 isoftenlost Exercise 3 2. An email was sent byt tol employees. 3 Themoney was stolen luring the ight 4 Tho staff were informed bythe heads of department about the 5 Salaries ae discussed indivi he HR department (by somebody) ‘decision, ‘eth employees 66 Thekey tothe safe is kept by him) in his desk Unit 11 Working with words Exercise 1 ‘2 event 3 venue 4. guests 5 budget 6 hostcompany Exercise 2 2 reinforce 3. errange 5 booked 6 accept Exercise 3 2 host company 4 purpose 6 held 8 accepted 10 guests 12 arranged Business communic: Exercise 1 2 Would you keto join Shall pick you up fo sed 4 entertsine reinforce budget bool ation 1 for lunch? im the tation? ‘Thank but Ta rather get some sleep. oak tele? ‘Would you ikea las of water? 3 5 Would you ike met 6 “Thank forthe invita >nungry. Exercise 2 ion but Tm not 2. Would you lke ta stop fora bres? 3 Would you lke me to airport? meet youat the the new factory very kind of 4 Shall gt some tickats? 5 Would you like to vis ow? Exercise 3 2 Thanksforthe 3 4 kee to 5 6 would be nice Language at work Exercise 1 2 fs, wont 3 wont get, waits 4 dont old, ose 5 wont accept, doesn 6 arrange, wont arrive 7 ‘eanee) rans hanks f@ rather RRAETRETAAAAARAAAARARARATTTARRARARARANRAANAsxercise 2 2 ite singe i i, they cancel the {3 We won' goto the show fit finishes fate 44 Hove wil they travel fhe tines on rks? 15 Hellcat he host compasy ithe doesn't 16 What will you doitit sows on the day? 17 ifshe does ike the food, shell order something ailerent se 3 isn, go complain, runs out, continues, wont hold won't find, don’ give 12 forking with words 1 Bh 4a 58 7h ad 22 7 ssfery record, excellent perform wel encouraging Satisfactory, socaly responsible poor manage costs vironmental performance, satisfactory [Gert ofthe workforce, encouraging [geod reputation, encouraging sss communication 1 30 4 by 6 by 1o 3. decressed seable 5 sen ‘at work fs degree from Portland University worked a « Manager at Portland {Company since 2005, responsible for cost or several ets fon Assistant Manager st One Sep (Ch for three years. Step Fliness Club I developed a sales assistant fr four JOne Step Fitness Club in 2005 Exercise 2 2 When di she join One Step Fitness Cub? 4 Hove long wes she Assistant Manager at (One Step Fitness Cha? 44 How lng has she been a manager? 5 Where did she work fem 1995 to 2002? 6 How long as she been responsi for Sales growih? 1 How long id she worcat Sun Sports Clothing? {How lng has she been inthe sports and fitness indstey? Unit 13 Working with words Exercise 1 2 world supely ‘cconomie development Fenewable ener population growth lal demand | 7 ollshortage Exercise 2 2 estimate 4 running out 2 4 5 6 3. forecosts 5 improving Business communication Exercise 1 2. [hope we wont have to lose the factory. 43 The staff will definitely support the decision, 44 oyu think the strike wil be successful? 5 The oll shortage probably wont start unt 2018, 6 The world supply of waters untkely to Exercise 2 2 ily to fad.asubetitte fo ll 8 wil probably notice tha effects st 4 carelikalytorise dramatically 5 defintely wont ast forever 6 Hopefully theyl invert more money Exercise 3 2 are. 3 Hopefully 4 will 5 probably 6 likely Language at work Exercise 1 2. We'l nish the report today. 43 Thamanager may not / might not bein herolfce right now. 4 The secretary may / might ow when the meeting i. Tort gel te ob I applied for: ‘They may not / might not eve us pay rise this year. 17 Hewont goon any more business rps Exercise 2 2 be 3 wont feel 4 wiles 5 may lose 6 might not apply 7 wontfind Unit 14 Working with words Exercise 1 Bhab 46 56 Gate te Exercise 2 Zenough 3 save time 5 plan 6 schedule 7 allow $ pend 8 time 10 ontime Business communication Exercise 1 De 31 de 51 6b Th 8) 94 108 Exercise 2 Oh dear What’ the problem axacty? 2 Basically, | ordered ity ducks but you fent me chickens. 2 Tmeorry, Would you agree to keep the chickens? 4 NoI'm afraid that wouldnt be acceptable '5 Wouldit be too ate fwe sant the ducks today? 6 Yes, that would allow me to have them forthe weekend, 7 Ok Iileend them today. Language at work Exercise 1 ‘ide know ‘would you think about they would give found themselves they could stare might they €0 ould only read ‘we would recommend Exercise 2 had “would, had were, would save, might work ‘auld eh, worked ‘Would, set ‘would, didn't pay might bu, earned would, didnt get fay samsue 3yy 29n22d —-=