Practice file answer key

Unit 1 Language at work Language at work

Practice file answer key

Exercise 1 Exercise 1
Working with words 1 Is, isn’t 1 Do, export, do
2 Are, aren’t, ’re 2 Do, work, do
Exercise 1
3 Is, is 3 Does, sell, does
1 a 2 g 3 d 4 c
4 isn’t 4 Does, provide, doesn’t
5 e 6 b 7 h 8 f
5 are 5 Do, employ, do
Exercise 2 6 Are, are 6 Do, buy, don’t
1 Personal Assistant 7 Are, am
8 Is, isn’t, ’s
Exercise 2
2 Sales Rep
1 produces
3 Financial Director
Exercise 2 2 employs
4 Human Resources
1 my 3 doesn’t export
5 Team Leader
2 her 4 sells
6 Technician
3 Your 5 don’t work
7 Receptionist
4 his 6 have
Exercise 3 5 our
6 their
Exercise 3
1 Haruo Ogawa
1 You do Do you
2 Japan
Exercise 3 2 We imports We import
3 Financial Director
1 is 3 Nokia doesn’t works Nokia doesn’t work
4 Japanese
2 am 4 Yes, she do. Yes, she does.
5 Isadora de Souza
3 are 5 Yes, I work. Yes, I do.
6 Brazilian
4 my 6 Max doesn’t develops software. Max
7 Receptionist
5 Our doesn’t develop software.
8 Brazil
6 are 7 Your company employs Does your
9 Jade Botha
7 is company employ
10 South Africa
8 is
11 Team Leader
9 her
12 South African
10 your Unit 3
Business communication Working with words
Exercise 1
Unit 2
Exercise 1
1 1 c, e
a 3 b 2 c 4 d 1 Working with words 2 b, k
2 Exercise 1 3 i, j
a 2 b 1 c 4 d 3 1 c 2 a 3 d 4 b 4 d, l
3 5 f 6 g 7 e 5 a, g
a 3 b 4/5 c 2 d 1 e 4/5 6 f, h
Exercise 2
Exercise 2 1 recruitment Exercise 2
1 This is Pietre. 2 real estate 1 head office
2 How do you do? 3 financial 2 sales offices
3 And you. 4 hospitality 3 distribution centres
4 Do you know Franziska? 5 electronics 4 factories
5 It’s good to see you again. 6 software 5 technical centre
6 How are you? 7 automobile
7 My name’s Exercise 3
8 How do you do? 1 factories
9 nice to meet you.
Business communication 2 technical centre
Exercise 1 3 sales offices
Exercise 3 1 b 2 a 3 c 4 e 4 head office
1 my name’s 5 distribution centres
5 g 6 d 7 f
2 Nice to meet you
3 Do you know Exercise 2 Business communication
4 How do you do 1 Can you give me a special price
5 Nice meeting you 2 I’m sorry, but we don’t Exercise 1
6 Have a good journey 3 Yes, we do. 1 C 2 R 3 C 4 R
7 see you soon 4 Can you confirm 5 C 6 C 7 R 8 R
8 Bye 5 Can you give me
6 Can you spell that?
Exercise 3
1 a 2 b 3 a 4 b 5 b

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Exercise 2 Business communication Exercise 3
1 Is Galina there, please? The verbs to cross out are:
2 Can I take a message? Exercise 1 1 attach 3 forward
3 Can she call me back? 1 give me a hand 2 open 4 print
4 Can I have a contact number? 2 don’t know how to
5 So that’s 0747 58360? 3 trying to
4 help me
Business communication
Exercise 3 5 of course Exercise 1
1 Could I speak to 6 How do 1 There are some problems with
2 I’m sorry but she’s 7 want a hand 2 You need to
3 Could I leave a message? 8 would be good 3 explain the situation
4 Can she call me back 9 help 4 I’ll speak to
5 Is that right? 10 yes, please 5 That would be great
6 I’ll give her your message. 6 We can’t
Exercise 2
7 You need to
A 1c 2a 3b 4e 5d 6f
Language at work B 1e 2a 3b 4c 5d
8 We did, but
9 I’ll call
Exercise 1 Exercise 3 10 I’ll explain
1 there are
1 That would be good. 11 for your help
2 No, there aren’t
2 Sure. 12 No problem
3 Are there any
3 Yes, of course.
4 No, there isn’t
4 Yes, please.
Exercise 2
5 Are there any; Yes, there are 1 need
6 Are there any 2 worry
7 Yes, there is. Language at work 3 explain
Exercise 1 4 great
Exercise 2 5 problem
1 some 1 never
2 usually 6 call
2 any
3 sometimes 7 can’t
3 any
4 rarely 8 didn’t
4 a
5 always 9 can
5 a
6 often Hidden message: don’t panic
6 some
7 a Exercise 2
8 a 1 She always takes a break
Language at work
9 any 2 We’re rarely sick Exercise 1
10 some 3 They never work seven days 1 was
11 an 4 I usually take Friday off 2 wasn’t
Exercise 3 5 We sometimes finish work 3 was
1 a 2 a 3 a 4 b 6 He’s often late for work 4 was
5 b 6 b 7 b 8 b 5 was
Exercise 3 6 were
1 b 2 d 3 f 4 e 5 a 6 c 7 were
Unit 4 8 wasn’t
Unit 5 Exercise 2
Working with words 1 Why weren’t they at the meeting? (c)
Exercise 1 Working with words 2 Was it interesting? (a)
1 screen 3 Were there many questions? (e)
Exercise 1
2 username and password 4 When was your last business trip? (b)
1 an invoice
3 button 5 Who was at the meeting? (d)
2 delivery note
4 battery 3 hard copy Exercise 3
5 start menu 4 CV 1 decided
Exercise 2 5 business cards 2 called
a 5 b 4 c 3 d 1 e 2 6 an order form 3 emailed
7 receipt 4 wasn’t
Exercise 3 8 letters 5 didn’t contact
1 d 2 a 3 g 4 c 6 tried
5 b 6 e 7 f Exercise 2
7 received
1 print
Exercise 4 8 were
2 send / forward
1 Insert, touch 9 offered
3 open
2 Switch on, enter 10 booked
4 save
3 Click on, connect 11 confirmed
5 forward / send
4 Press 12 was
6 receive
13 wanted

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Exercise 4 Exercise 2 Exercise 2

Practice file answer key

1 When did you start work? 1 flew 1 Sales
2 Where did she go on holiday? 2 met 2 the stairs
3 Why didn’t you email me? 3 spent 3 Marketing
4 How did you contact her? 4 had 4 2nd floor
5 Who did they speak to? 5 did
6 Why didn’t we call him? 6 didn’t see
Exercise 3
1 on
7 left
2 in front of
8 came
Unit 6 3 on
Exercise 3 4 Next to
Working with words 1 went, a week ago 5 past
2 gave, last Thursday 6 between
Exercise 1 3 left, two days ago 7 above
1 courses 4 met, yesterday 8 below
2 Starter 5 saw, last night 9 on the right
3 Main course
4 Dessert
5 Dish Unit 7 Unit 8
6 side salad
7 order Working with words Working with words
Exercise 2 Exercise 1 Exercise 1
1 a 2 some 3 a 1 b 2 a 3 b 4 c 1 careful
4 an 5 an 6 some 5 c 6 c 7 c 8 b 2 practical
7 a 8 a 3 focused
Exercise 2 4 experienced
Exercise 3 1 Logistics
5 energetic
A 2 Production
6 friendly
1 c 2 b 3 a 4 e 5 d 3 Service
7 patient
B 4 Marketing
8 imaginative
1 a 2 f 3 b 4 e 5 d 6 c 5 Research
6 Finance Exercise 2
Business communication 7 Human 1 a qualification in
8 Technology 2 doesn’t have any experience in
Exercise 1 3 good at
1 Can I join you? 4 has a lot of experience in
2 Yes, of course.
Business communication
5 isn’t very good
3 Is this you first time Exercise 1
4 What do you think of it? 1 g 2 b 3 f 4 a
5 d 6 e 7 c
Business communication
Exercise 2 Exercise 1
Extra words to cross out are: Exercise 2 1 c 2 e 3 a 4 f 5 b 6 d
1 do 1 nice to meet you
2 is 2 Did you find us OK Exercise 2
3 get 3 Would you like a coffee 1 Can we arrange a meeting?
4 you’re 4 let me show you round 2 is Thursday OK?
5 me 3 sorry, I’m busy then.
6 to (after nice)
Exercise 3 4 are you free on Friday?
1 have an appointment with
5 Is 11 a.m. OK?
Exercise 3 2 Can you sign here, please
1 Can I join you? 3 will be right with you Exercise 3
2 I hear you work for KPMG. 4 Nice to see you again 1 We need to meet about
3 Can I get you something? 5 Would you like a coffee 2 Are you busy on
4 What do you think of the exhibition? 6 let me introduce you to 3 can’t meet
5 Please excuse me. 4 Wednesday OK
Language at work 5 Wednesday’s good
Language at work 6 What time are you free
Exercise 1 7 is fine
Exercise 1 1 next to
1 h 2 b 3 e 4 g 5 c 2 between
6 a 7 j 8 f 9 d 10 i 3 on
4 in
5 on the right
6 on the left
7 in front of
8 behind

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Language at work Exercise 2 Exercise 3
1 more cheap cheaper 1 Well I think …
Exercise 1 2 gooder better 2 I’m not so sure.
1 is / ’s finishing 3 like than 3 I disagree.
2 are / ’re contacting 4 easyer easier 4 In my opinion, …
3 is checking 5 that than 5 Yes, I agree.
4 am / ’m arranging 6 more lower lower
5 are not / aren’t inviting 7 difficulter difficult
Exercise 4
6 are you planning 1 What do you think?
8 worser worse
2 That’s true.
Exercise 2 Exercise 3 3 Do you think …
a 3, 5, 6, 7 b 1, 2, 4 1 more 4 I’m not so sure.
Exercise 3 2 wider 5 In my opinion, …
1 Where Zoran Where are Zoran … 3 than
2 They’re do They’re doing … 4 higher Language at work
3 comming coming 5 more
4 He not leading He isn’t leading … 6 friendlier Exercise 1
7 expensive 1 is she doing
5 We training We’re training …
8 easier 2 ’s finishing
6 Are they meet Are they meeting …
9 better 3 is leaving
10 worse 4 ’s taking
Unit 9 5 Are you visiting
6 ’m going
Working with words Unit 10 7 ’re meeting
8 ’re having
Exercise 1 Working with words 9 Are you taking
1 wide 10 ’m still working
2 high Exercise 1
3 low 1 in a team Exercise 2
4 up-to-date 2 solutions 1 P 2 P 3 F 4 F
5 fast 3 decisions 5 F 6 F 7 F 8 P
6 friendly 4 problems
Exercise 3
5 meetings
Exercise 2 1 a 2 b 3 a
6 ideas
1 c 2 a 3 b 4 b 5 a 6 c 4 b 5 b 6 a
Exercise 2
Exercise 3 1 attend
1 friendly 2 difficult
Unit 11
2 delivery time 3 big
3 expensive 4 find Working with words
4 quality 5 work
5 choice
Exercise 1
6 develop 1 terminal
6 good 7 good 2 hand luggage
8 make 3 business class
Business communication 9 solve 4 check-in
10 final 5 queues
Exercise 1
1 compare 6 aisle seat
2 similar
Business communication
Exercise 2
3 difference Exercise 1 1 terminals
4 advantage 1 What do you think 2 delays
5 disadvantage 2 I think 3 check-in
6 prefer 3 Yes, I agree 4 passport control
4 Do you think 5 business class
Exercise 2
5 my opinion 6 gate
2 d 3 c 4 h 5 g 6 f
7 e 8 i 9 j 10 b 7 economy
Exercise 2
8 hand luggage
1 I don’t agree
9 cancelled
Language at work 2 What’s your opinion
10 bags
3 I’m not so sure
Exercise 1 4 I think we should
1 low – lower, fast – faster, cheap – 5 That’s true
cheaper
2 friendly – friendlier, easy – easier
3 expensive – more expensive,
experienced – more experienced,
difficult – more difficult

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Exercise 3 Exercise 2 Exercise 3

Practice file answer key

1 aisle 1 busy period 1 the order completed completed the order
2 gate 2 deadline 2 Yes, I done. Yes, I have.
3 check-in 3 some time off 3 haven’t hasn’t
4 control 4 public holiday 4 Do they have Have they
5 economy 5 long weekend 5 I’ve work I’ve worked
6 queue 6 annual leave 6 took taken
7 bags
8 terminal
Exercise 3
1 reminder
9 cancelled
2 annual conference
3 timetable
Business communication 4 tight
Exercise 1 5 busy schedules
1 d 2 b 3 h 4 a 6 quiet period
5 c 6 g 7 f 8 e
Exercise 2
Business communication
1 Do you have any vacancies? Exercise 1
2 Does that include breakfast? 1 The situation is that
3 Can I book a room? 2 The aim is to
4 What time is breakfast served? 3 What’s the deadline
4 why don’t we
Exercise 3 5 So to summarize
1 e 2 c 3 b 4 a 5 d
Exercise 2
Language at work 1 We’ve already
2 How much time do we need for
Exercise 1 3 Let’s
1 They’re going to visit their customers. 4 I’m going to
2 I’m not going to ask Patrice to help.
3 We’re going to take Tuesday off. Exercise 3
4 It isn’t going to rain today. 1 schedule
5 Are you going to discuss the contract at 2 date
the meeting? 3 aim
6 I’m going to see José at the conference. 4 don’t
5 plan
Exercise 2 6 situation
1 d 2 c 3 b 4 a 5 f 6 e 7 need
Exercise 3 8 everyone
1 is going cancel is going to cancel 9 summarize
2 Silvia going to Silvia is going to Hidden word = deadlines
3 Marco are going Marco is going
4 I’m going to not finish I’m not going to Language at work
finish
Exercise 1
5 Are you visit Jess Are you going to visit
1 I’ve finished
Jess
2 I haven’t called
6 for to cancel to cancel
3 I’ve finalized
7 to discussing to discuss
4 I’ve booked
8 going take going to take
5 I haven’t sent
6 I’ve checked
Unit 12 7 I haven’t cancelled
Exercise 2
Working with words 1 have you sent
2 haven’t
Exercise 1
3 ’ve posted
The words to cross out are:
4 has had
1 public
5 haven’t spoken
2 annual
6 has broken down
3 time
7 haven’t fixed
4 busy
5 annual
6 public

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