bd Esl eee ae i Sod Si Sei SBF $5 BRB (OB) CIR) Teese per ober ele) a SRN 4g ROLF COOK AND MARA PEDRETTI WITH HELEN STEPHENSONMODULE Eten 1.1 World of work age 6 ‘Reading: Training and workshops Listening: What does your job Involve? Grammar: The present simple Grammar: Adverbs and expressions of frequency Speaking: Work-lie balance Eanes 1.2 Personal and professional details, page 10 ‘Vocabulary: Meeting people ‘Writing: Personal and professional profiles Vocabulary job and work Reading: Employee of the Year Award Exerc 1.3 BEC Preliminary Exam Format; Reading ‘Test Format age 14 2.1 Work in progress age 16 Listening: New projects ‘Grammar: the present continuous Reading: Temping i learning Speaking: Temporary jobs Vocabulary: Hiring and firing 2.2 Making arrangements age 20 Listening: Arranging a meeting Writing: Confirming a meeting Grammar: Prepositions of tie: a, in, Writing \cepting an invitation 2.3 Writing Test Format page 24 3.1 Company biography page 26 Reading: The man behind ‘MeDonal’s Grammar: The past simple Reading: Company profiles Speaking: Presenting your company 3.2 Company performance age 30 Vocabulary: What companies do ‘Writing: Press release Listening: Company structure Vocabulary: Production, sales and sha prices Reading: An agency builton proactive processes 3.3 Listening Test Format; Listening Test: Part One page s4 4.1 International business page 36 Reading: Fashion industry crisis after EU import ban Listening: Views on import controls Speaking: Imported goods Grammar: Modal verbs: can/eould and should Reading: business2business: global 4.2 Business communications page 40 Speaking: On the phone Writing: Dealing with complaints Grammar: wil or offers and promises Listening: Telephone messages 4.3 Speaking Test Format; Speaking Test: Part One page 44 5.1 Career choices page 16 Reading: Escaping the ratrace Vocabulary: Money expressions Grammar: The present perfect Listening: Career c 5.2 Achievements and plans page 50 Reading: In-company Writing: Progress reports Reading: Talking about results Grammar: going Listening: Negotiating a bank loan 5.3 Reading Te: Parts One toThree page 54 Listening: Fight problems Grammar: Reported speech Reading: No card, no ticket 6.2 Travel arrangements page 60 Vocabulary: Hotel amenities Writing: Booking enquiries Listening? Acthe hotel Listening: Arranging business travel Speaking: Making a booking ‘Writing: Changes to light deta 6.3 Writing Test: Part One age 64Perr Eta es zur 7.1 Products and services | 7.2 Orders and contracts _| 7.3 Listening Tes age 66 page 70 Parts Two and ‘Reading: Smart homes: the furureis | Vocabulary: Shapes and sizes Three here Listening: Making an ord age 74 Grammar: Comparatives and ‘Speaking: Service providers superlatives Listening: Changing ISP Listening: Hotels ofthe future Writing: ISP contract Speaking: Customer service | questionnaire Reading: Choosing a business schoo! 8.1 Manufacturing processes | 8.2 Problems and solutions | 8.3 Speaking Test: page 76 age 80 Parts Two and Reading: Graffiti problem? just | Listening: Solving problems Three wash it Reading: Use aSmart Lid page a4 Grammar: The passive Grammar: when and if Vocabulary: Supply and demand | Vocabulary: Collocatons with ‘Vocabulary: Production philosophies | problem Reading: justin-Time Speaking: We've gota problem 9.1 The future 9.2 Meetings 9.3 Reading Test: age 86 age 90 Parts Four and Reading: Press release from Reading: Tropical storm hits Poland | Five Hydrohybrid| Listening: Crisis meeting page 94 Grammar: the future: will for (Grammar: will + time clauses predictions Speaking: Brainstorming Grammar: The first conditional Listening: Crisis strategy Reading: Strategies forthe future | Voeabulary:Collocatons with Listening: A strategy mecting ‘meeting Writing: Letter of apology 10.1 Career development | 10.2 Organising a page 96 conference Reading: Business skills portfolio | page 100 Grammar: Relative clauses Vocabulary: Collocations Listening: Creativity and leadership | Listening: What’ stilto do? Vocabulary: Describing people Listening: The conference budget Reading: Don'tjust manage, ead! | Speaking: Smalltalk Listening: Offers and invitations Welting: Replying toan invitation 11.1 Health and safety 11.2 Reporting accidents _| 11.3 Listening Test: page 106 page 110 Part Four Vocabulary: Signs Grammar: The past simple and past | page 114 Listening: factory our continuous Grammar: Modal verbs: mustn't) | Listening: After the accident and (don't) have to Reading: Theme parksafety Reading: Why sit dangerous? Speaking: Safety suggestions Vocabulary: In your break Writing: Information leaflet Vocabulary: go, play and do 12.1 The job market 12.2 Job applications 12.3 Reading Test: page 116 page 120 Parts Six and Listening: Job satisfaction Reading: An advertisement Seven; How to Grammar: The second conditional__| Writing: A covering letter approach the BEC Speaking: Working abroad Listening: A job interview Exam Reading: Migrant workers Writing: Interview follow-up page 124 Vocabulary: Getting job Speaking: Problems at work Palrwork and groupwork page 127 Useful expressions page 130 Listening seripts page 132 CONTENTS 5MODULE | Eee bck 2 ES a World of work Sai Training and workshops 1 Jac Training is a company providing training for other businesses. Look at the courses J&C Training offers and tick the ones that you find interesting. Compare ‘with a partner and explain why the courses interest you. 2. Match the jobs (1-4) with their definitions (A-D). 1 an author A someone who talks at a public event 2 aspeaker B someone who helps people to improve at a spor, skill 3 atrainer or school subject 4 aconsultant C someone who advises people on a particular subject D someone who writes books or articles 3 Read this profile about the owner of J&C and fill the gaps with the jobs in exercise 2. 48C isa toring consutancy for personal ond Sho she (8 ot Profesional development i the wetcioce. ‘severibooks, and she wis aries on pu ‘s based In Oxon ends run by Janet Covi. speoking and rosentcton sil. Janet 80 | Jonet ten expalonced teacher and ‘on rfematonoly accrodted pote ni ie (ie cae pet ‘ouses and wotshope or Compories ond ‘olivafona fs eund he wo. eau eee eee ‘she helps business people overcome (Professional and very practical - icles. Se sometimes Gives one-o-one osions Ee 4 Read the five sentences from emails sent to J&C Training. Which requests can J&C help with? 1 Iwant to study business English, but I can’ travel to Oxford. 2 Our university department needs some IT training. Can you help? 3 want to give a speech at my brother’s wedding. 4 Idlike some help with writing a novel, 5. Our company would like some information on team-building weekends.fers What does your job involve? 5. Five people from different companies are attending a J&C workshop on public speaking, Match their job titles (1-5) with their responsibilities (A-E), Write the correct letter A-E foreach job. Job tiles chief financial officer (CEO) management consultant personal assistant (PA). quality manager sales representative (cep) Responsibilities A visits customers, leaves samples and supports the customer service department. B is responsible for testing new products and deals with customers’ complaints. interviews clients and gives them advice. D is responsible for the company's accounts, and controls money coming in and going out, E organises meetings and deals with correspondence. 6 @ 141 tisteno:he five workshop participants introducing themselves. Complete the badges with the correctjob ttle foreach person. 7 Wete two sentences which are trueforyou, using the expressions in exercise 5. Compare with your prtner. Ideal with employees’ probleme MODULE I WORLD OF WORKEnon Gout The present simple “The present simples used to tlk about: «permanent stustlons What do you do? {ma sales ep 1workfora company tat supplies computer sofware. Svabialee tae ast pe tice Dojoil aan rave abroad Ae You to lay two or three times a month + metables with atime expression) Q: When does your train leave? Ileaverat 14 Complete the sentences with the present simple form of the verbs in brackets. 1 ‘What______your company (produce) ‘it electrical appliances! (make) 2 ‘HHow many people you___1" (employ) We 1,200 employees’ (have) 3 \_____you.___ your goods abroad (export) yes, we do, We allover Europe! (ship) 4 ‘How often you staff meetings? (have) “Once or twice a month, We them every week: (not hold) 5 ‘What time the meetings (start) They usually at 11 clock’ (begin) 6 Peta you with your work?" (help) “Yes she does, butshe alot of time’ (not have) Adverbs and expressions of frequency We often use these adverbs of frequency with the present simp always usually often sometimes rarely never Adverbs of frequency usually go: + before most verbs She often prepares Power Point presentations. + after the verb be He is never late. We also use expressions such as once a week, twice a month, every Monday, ‘on Thursdays, These usually go at the end of the sentence. We have a staff meeting every Monday /on Mondays /once a week. Put the words in the correct order to make sentences. 1 meetings / month / we / every / have / two 2 December / bonus / always /in / gets /a / he 3 rarely / complaints / we / receive / any 4 produce / catalogue / year / every / new / we / a 5 she / schedule / behind / is / neverWork-life balance 3 Do you work or study to0 much? Or do you know how to balance your work with your life? Take this test to find out. Answer the questions by writing a number (0-5). ROW OFTENG: do you plan your day's activities? do you sleep eight hours a night? HOW TO INTERPRET THE SCORE: 41-50: Wel done! You dit vera 0 relat, ut be cre = you ae 0 related that you ain danger af Aisappesingl abe you need to wake Up andake sue peoples kno at yous thre 31-40: You duit cay People ike biog with ou, because ou are a postive presence. 21-30: You do ling very esy 2nd et ct for yo. 11-20: Ys don fn regen at a hats why ou stage 0 muha tome and ator 10or below: Yo'e mating ie hard for you~ and mabe fr te poole dro you too our hel may even ec bbe suffering. Relax! do you find time to relax during the day? are you on time for appointments? do you spend more than an hour on lunch? do you see your friends at weekends? do you do exercise or sports during the week? do you read a magazine in the evening? do you wake up full of energy in the morning? SLCHONaUAWN|A = do you laugh in a normal work day? 4 Workin pairs. Student A: Interview your partner using the questionnaire above, Student B: Give as much information as you cai In Part Two of the cing Test, you will eee A Doyauplan yur dey ors? eo! B: Yes sly pn my aac eng we apne in are two topics and seer 2 ee A: Howofend osseous ao, ee Ise them once a week We have supper together every Friday night heading onthe topic 5 > Workin pairs. What things are important in maintaining a work-life balance? ‘sheet is What is {important when MODULE! WoRLD OFWoRK | 9Rerneetsg EO eee ey Personal and professional details Meet 1g people [Here are some phrases you can use when you greet somebody. Choose the best response (A-G) for each phrase (1-6). © Good morning, My name's Ros Cox. \ Not to0 bad, thanks. And you? 1 Hello, 'm Lothar Maller. B No,I'mnot. 2 Excuse me. Are you Linda Gordon? \.C Pleased to meet you, Ms Cox. 3 Hello, Ms Leonardi. How are you? D How doyou do, MrMuller? 4 Excuse me. Is your name Brown? E Please, call me Peter. 5 Hi, George. Nice to see you again. F Yes, iti 6 Pleased to meet you, Mr Lehman. G Nice to see you too. 2. Workin pairs to check your answers. Then practise saying the greetings and responses. 3 nwhich ofthe situations in exercise 1 are the people meeting for the first time? 4 Complete the conversation with the sentences in the box. It’s areal pleasure to workwith her. Nice tomeetyou, lan. Do you know her? May introduce myself? My boss isin Sydney. She's in Singapore, too, Jan Hello. (1) My name's lan and I workin the Asia-Pacific division. Henry (2) —__Myname’s Henry and this is my colleague, Sarah. Sarah Hello, lan. Do you work in the Sydney office? Jan No, notat the moment. (8) But I'm based in Singapore, Henry Look? There's Michelle over there. She's based somewhere in Asia. I can’t remember where exactly. (4) —__ Jan Yes, we're on the same project this year. ()—_ ee Henry Ah, lucky you. She's really beautiful - and clever too. Jan Yes, Iknow. (6) Sarah Well, I think 'llleave you boys to discuss... work Henry Oh, Sarah, you're not jealous, are you? Sarah No, I'mnot ... Michelle, how lovely itis to see you again. 5 @ 12 Listen to the conversation and check your answers.Personal and professional profiles did SS 6 rind out about your classmates, using the questionnare. First, workin pairs and Prepare questions. Then interview your classmates und record the numbers. © Doyou havea hobby? How many people: havea hobby? {90 abroad on holiday? ce haven't got any brothers or sisters? Se es f are single? have gota job? know thee business words beginning with C2 can playa musical instrument? don't lke chocolate? HIE, Con'tname he eve of al tre BEC exams? 7 Work with a new partner. Interview each other. Fi about your partner, [Zasa Sane a fear Favounte ceatination for hesay 8 With your partner, work with another pair of students. Introduce your partner to the other people in the group, using the information in exercise 7. Listen to the other presentations. Ask a follow-up question to each person, Do youlike living in...? 9 Write a personal profile of your partner. Use the information from the fact file in exercise 7, but include one false sentence. Write 30-40 words. 10 swap profiles with your partner, Read the profile about you and find the false MODULE I PERSONAL AND PROFESSIONAL DETAILS | 11job and work | kostas Hadavas is a PA in a company that provides catering services. It's an ‘unusual job for a man, so the in-company magazine interviews him. Write the correct form of the questions. SPOTLIGHT ON STAFF © Q What/name? What's your name? A: Kostas Hadavas. 1 Q: How / spell / surname? i A: TLAD-AVAS, I 2) Qs Whine got eee nese ae ‘A: T'm the personal assistant to the managing director of Athens Daily Menu. 3 Q _Who/managing director? ‘A: Hisname’s Georgos Solomos. 4° What /your job /involve? i ‘A: Ideal with clients, and I organise meetings and events. | 5 Q /write /reports too? A: Yes, often write reports and memos for our staff. 6 Q /work/ only in the Athens area’ A; No, we don't. We work in other parts of Greece too. 7 Q How/people / react to you, aman, doing this job? ‘A: Sometimes they are surprised, but it isn’t usually a problem at all. 8 Q /like /yourjob? A Yes, like ita lot. 9. Q Why /like /it? ‘A: Because I'm always busy, and because ofthe variety of things Ido. 2 @13 Listen to the conversation and check your answers. 3 Use some of the information from the interview to write a profile of Kostas Hadavas for the magazine. Write 30-40 words. 4 Workin pairs to fil the gaps with job or work. Which word is both a verb and a noun? Which word is only a noun? 1 Itsan unusual — fora man, 2 ‘What's your ” ‘Y'man electronics engineer! 3 We ____with several Asian companies, 4 Many students have a part-time __ to earn extra money. 5 My brother starts his first___ on Monday. He's very nervous about it 6 Where do you__ these days? 7 She always does a great__ when she organises events. 8 It'smy____towelcome visitors and show them around. 9 like my new _. The _is varied and interesting. 10 ‘Hi, Steve. Are you still at ‘Yes, I'm still in the office’ 5 Workin pate Student A: Write a list of jobs usually done by women, Student B: Write a list of jobs usually done by men. Compare your lists and think of three areas where traditions are changing,“pratter Employee of the Year Tan Rogers is 40 years od. He'sa production manager and he’ based in Singapore His responsibilities are to supervise project and co coordinate resources. His professional background isin engineering. Tan usually goes scuba diving, at weekends and he aso enjoys marathon running and cooking. He runs sports club for local children and he raises money for their ‘raining. 6 Rowan Barker Tate ne. {sa multinaional confectionary company. Every year at the annual meeting, the company awards prize to ts‘Employee of the Year” Work ingroup of four Allocate one candidate (A-D) to ach student inthe group. Then read the criteria and the information about your candidate and decide why he/she should win ROWAN BARKER TATE INC. Employee of the Year Award The employee should: ‘* make a significant contribution to company efficiency, profit, product development or staff development. ‘+ deal with professional or personal problems successfully. * be a mentor or set a positive example to others. * represent the company values of healthy living ‘This year’s candidates are: ic Michelle Yong is 36, She’ a finance assistant and she’s based in Singapore. Michelle ‘usually deals with Asia division accounts and sometimes does auditing for other divisions, She has a master’ degree in business administration In her free time Michelle likes painting, and she also does judo. Michelle sufers from Chronic Fatigue Syndrome and often works from home, but this does snot stop her ambitious career plans. Useful language like Tan best. He Sarah Mullen i 31 years old and based in the head office in Dallas. As the company’s communications director, she deal with the company’s inteenal and external ‘communications. Sarah is also in charge ofthe company’s succesful new email system. She regularly works lace to help colleagues ‘or to attend external events Sarah has adegree in journaler, Sarah personal interests re writing detective stories, breeding Yorkshire terriers and showing her dogs in exhibitions Henry King is 57 and isthe research and development manager, Henry is based in Dallas, He manages R&D of new product ideas, including the bestselling new chocolate chewing gum range. Henry is famous for always thinking of new ideas and project. Henrys profesional background isin food technology, and in his free time he enjoys visits 0 museums, at galleries and the theatre suss the four candidates in your groups and choose a winner. Michelle should win because she I think Sarah is the best candidate. She... I think Henry should win because PERSONAL AND PROFESSIONAL DETAILS MODULE IWhat are your strong and weak areas in English? Concentrate ‘on the areas you have mos difficulty with at fist. EXAM SPOTLIGHT BEC Preliminary Exam ‘The BEC Preliminary Exam has three papers and tests your reading, writing, listening and speaking skills. Each skills worth 30 marks (total = 120). The pass grade is around 65% (or around 80 marks). You pass or fal on your total marks, For example, if you fail one skill but your {otal is 90, you pass the exam. The table below shows the length of each test and its structure. You will learn more about the structure of each test in this book. Paper Skill(s) Marks —Length(minutes) Structure 1 Reading& 30+30 90minutes Reading: 7 parts Writing (Reading: 60 minutes Writing: 2 parts, ‘Writing: 30 minutes) 2 Listening 30 40 minutes 4 parts Speaking 30 12 minutes Sparts You will get your results approximately seven weeks after the exam. Your results show your overall grade (Pass with Merit, Pass, Narrow Fail or Fail) and your performance in each paper. Ifyou pass, you will get your certificate about four weeks after your results, Read about the format of the BEC Preliminary Exam above. Find the answers to these questions. 1 How many papers are there in the BEC Preliminary Exam? What skills are tested? 3 What's the maximum number of marks || you can get? 4 How many marks do you need to pass? Do you have to pass all four skills to pass the exam? 6 Which isthe longest paper: Reading & Writing, Listening or Speaking? How many parts are there in the == Reading Test? ‘8 How many parts are there in the ce Speaking Test? 9 When do you get your results? 10 What do the results tell you? _ ee 11 When do you get your certificate? ae = 12 Does everyone get a certificate?Reading Test ‘The Reading Test has seven prs, which are alway in the same order + Parts One to Five test your general reading comprehension. + Part Six tests your grammat. «+ Part Seven tests your ability to complete a form with relevant information. + Each part contains a reading text and a comprehension task. ‘+ Many different types of text are used, such as notices, messages, adverts, timetables, leaflets, graphs, charts, business letters, product descriptions, reports, minutes, newspaper and magazine articles, memos. Column 4 in the table below shows which text types are used in each part of the exam. + You have 60 minutes to answer 45 questions and to transfer your answers to the Answer Sheet in pencil. Ifyou need to change an answer, use an eraser. + You can make notes on the text but not on the Answer Sheet. + The table below summarises all the features of the Reading Test. Part Questions Tasktype Text type Example 1 os Multiple choice Notices, messages, Units, timetables, adverts, leaflets, page 54 etc, 5 Matching Notice list, plan, contents Unit, age, etc. page 54 8 Matching Graphs, charts, tables, etc. Unit 5, page 55 47 Right / Wrong / Advert, business letter, Units, Doesn't say product description, report, page 94 minutes, etc. (150-200 words) 56 Multiple choice Newspaper or magazine units, article, advert, report, leaflet, page 95 etc. (300-400 words) 6 2 Multiple choice Newspaper or magazine Unit 12, cloze article, advert, leaflet, etc. page 124 (125-150 words) 75 Form-filling, Short memos, letters, notices, Unit 12, note completion adverts, ete, age 125 2. Read about the format of the Reading Test above and decide whether the following, statements are true or false. Tick V as appropriate. ‘True False 1 ‘There are five parts in the Reading Test. Grammar is not tested in the Reading Test. ‘Awide variety of text types are used. Graphs and charts containing figures are used as text. ‘There are 45 questions in each part of the test. You have 60 minutes to do the Reading Test. ‘You must write your answers in pencil. You can't make notes on the Reading text. ‘The longest text has 300-400 words. Al the tasks are multiple choice. Qa Bg QO ia) Oo a el Q Qo a Q o Q o Q a QO a Qa Oo MODULE | EXAM SPOTLIGHT | 15MODULE 2 Ae This exercise is similar to Part Four of the Reading Test. Choose ‘Wrong’ when the sentence contra information in the text. Choose ‘Doesn't say’ when the information is not mentioned, LED Work in progress New projects 1 @2x1 Listen to the telephone conversation between Vicky and Steve. Steve is, calling from Brazil. What is their relationship? 2 @2.1 Listen to the conversation again and choose the best ending (A, B or C) for each sentence (1-4). 1 Steve is calling from A his office B theshops. —_C ahotel 2 Steve is in Fortaleza because he’s A gotfriends there. B working there. C travelling around Brazil 3 Vicky A havinglunch, _B watching TV. _C gardening. 4 The children are A fighting, B atschool C playing 3 > Can you remember what Steve is doing in Brazil? Read this email to his business partner and check your answer. From: Stove Le To: Louise Bornaccs Subject: Update rom Braz Date: 22 May \Wo're very lucky to have this construction contrat in Braz Its @ pity that only here fora week, buthats busines. Anyway, lt me update you on my vist here The constuction ofthe Belem Panorama i going wel and Quests vl lve I! Apart from some minor problems, everything is proceeding according to pian. Theyre now builaing the swimming pool onthe 12m floor The lacal staff are working very well with ‘our management team. |'m working n Fortaleza today and tomorrow The new shapping centre i quickly taking sha ‘are no problems and | think were ahead of schedule. They te cling a great jb here oo. I'm ying back to Briain athe weekend, s0 I'l see you inte ofce on Monday. Best wishes, Read the email again. Decide whether these sentences are ‘Right’ or ‘Wrong? If there is not enough information to choose ‘Right’ or ‘Wrong; choose ‘Doesn't say’ 1 Steve isin Brazil for work, A Right B Wrong © Doesn't say 2 ‘The Belém Panorama isa hotel. A Right B Wrong C Doesn't say 3 There was a problem with the floors of the Belém Panorama, A Right B Wrong. C Doesn't say 4 The construction of the shopping centre is behind schedule. A Right B Wron © Doesn't say 5 Steve is staying in Brazil until Monday. A Right B Wrong C Doesn't sayThe present continuous ‘The present continuous is used to talk about: ‘+ anaction thats happening now, at the moment of speaking Q What are you doing? A: I'm checking the financial report, ‘+ an ongoing action which is happening around this time ‘The local staff are working very well with our management team, + temporary activity A temp is helping out this month. + afixed arrangement in the future Are you coming to tomorrow's meeting? A: No, I'm sorry. I'm leaving for Lisbon tomorrow morning, 5 Read Steve Lenzer’s email again. Underline all the verbs in the present continuous. ‘Which verbs are examples ofa fixed arrangement in the future? 6 Complete the sentences with the present continuous form of the verbs in brackets, 1 The CEO and theCFO____ (discuss) the company’s current projects. 2 Jane____(give) a presentation of the new line we : (launch) next month, 3 Mark = (make) some photocopies in the shop across the road. 4 Lisa : (talk) about the opening of the new branch in Japan. 5 We (have) a small party today at 4pm to say goodbye to our marketing manager, Rob, who ____ (leave) at the end of the month. 7 Louise Bernard gets an email from project manager, Carlos Gutierrez. Complete ‘with the correct form of the verbs in the box. What are the differences between this project and the Brazil project? the em: fly have meet notfollow take From: Carlos Gutierrez To: Louise Bernard ‘Subject: Update from Spain Date: 231d May Hi Louise, Just to update you on the project here in Valencia. We (1) some problems, 'm afraid. The local manager (2) the building pians and everything is behind schedule. Ves the subcontractors this afternoon — | need to know why everything 4 's0 ong. | hope to get some answers! 16) to London on Tuesday evening, See you on Wednesday. Best regards Carlos MODULE 2 WORK IN PROGRESS | 171. Read the text about temping below. Choose the best answer (A, Bor C) for each question (1-4). ina period of ‘wansition, when you are not working in your usual career ; experience to gota ‘permanent job in thearea you are interested in- ‘working fr a temporary employment agency can be a great way to earn money, get more experience, and try ou diffrent kinds of work ‘When you temp, the agency sends you to. work cient companies for anything from a fey hours toa few months, sometimes even longer. The reasons why companies need temps vary. When small companies are growing quickly, for example, or are ‘developing shor-term projects, they don't ‘want to contract permanent staff. And when Asta member is taking maternity leave, employing a temp is also a good option for Temping cane from day to day. ‘There are other advantages. ‘Ifyou don’t know what career field you want to workin, temping can help you find some answers says liane Facet, who runsa temp agency in Montpellier, France. ‘As temp, you might discover some fields you definitly don’t want to workin. ‘Notall of our temps have lots of experience, Right now, ten business students from our agency are working in diferent companies. They are experiencing the things they Teaming about at college. They areimprovi exiting sills, and also learning numerous. other From her own experience of temping, Blane says, ‘After longjobs, used to send ‘thank you notes tothe supervisors, eling them what liked about working with them. ‘Whenever did this, the agency told me how the eompany. The people who temp, onthe other hand, often enjoy it because the routine changes happy the company was with my work, and then gave me better jobs! 1 Which ofthe following statements is true? A Temp agencies always send temps to the same company. B Temps always do the same kind of work. Temping jobs do not always last the same length of ime. 2 According to the text, A there are different reasons why businesses need temps. B permanent staff are a good option for small companies. temporary staff usually do routine jobs. 3 According to the text, temping gives you the opportunity A to take long holidays. B to get work experience, C to meta lot of people. 4. When you finish a temporary job, tis a good idea A totell your supervisor what you think of him/her. B tolet the company know what was good about the experience. © not to say anything - you don’t want to hurt anyone's feelings. 2. Find words or phrases that mean: 1 time of change (after the end of one job and before the beginning of the next (paragraph 1) _ —— 2 area of work (paragraphs 1 and 3) 3 time offto look after your baby (paragraph 2) 4 people who check that you are working correctly (paragraph 4) —___Temporary jobs 3> Workin pairs. Read these comments about temping. Are they positive or negative ‘comments? Tick V as appropriate. Then add your own comments. Positive Negative [A It’s very uncertain, You never know when you will be working and when you won't. B Ireally love the variety of going to different companies. Youwork with different levels of management. D It’s dificult when you don’t get clear guidance from the client company. E enjoy meeting different people all of the time. F The first day in a new job is always quite frightening, G H I ooo000 oo000 ooooo ooo0 Hiring and firing 4 Workin pars. Look atthe pitures and write the correct verb form in each gap. 5. Choose the appropriate words to complete the sentences. 1 ‘The company is giving @ pay rise /a pay cut to employees who meet their targets. 2 ‘There's lot more administration work with this project; we need to employ / dismiss more office staff. 3 ‘Their sales are dropping, so they are taking on / sacking about 10 per cent of the workforce. 4. ‘The department is hiring / firing employees who are performing badly. MODULE 2 WORK IN PROGRESSMartit Monday am visit new plant Twesday 19 pm. Wednesday, 20 Ee Making arrangements Arranging a meeting @ 22 It’s Friday morning, Martina Miller is calling Dave Prakash to arrange a ‘meeting, Listen to their conversation. When do they agree to meet? Day ‘Time 22 Workin pairs. Listen to the conversation again. Student. Student Vrite in Martina’s diary what she is doing next week Vrite in Dave's diary what he is doing next week. Dave Monday 18, am take time off Friday, 22 pm Now tell your partner the information you have written in your diary. Student A: Tell Student B what Martina is doing next week. Martina’s visiting the new plant on Monday morning, Student B: Fill in Martina’s diary. fell Student A what Dave is doing next week. off on Monday afternoon, Student A: ill in Dave's diary. Read Martina’s email to Dave Prakash. Choose the best ‘Subject’ line (A,Bor). A Plans for the week B Meeting next week C Visitto the new plant ‘Tor Dave Prakash Subject: HiDave, im just weting to conten aur meeting next Wednesday Ive booked a table athe Halan restaurant in Grey Street. I's quite quiet, so wo can tak Ii} s00 you in Reception a 12.30 Have a good wookend! Martina5 Look at these questions from the conversation between Dave and Martina, Tick the suggestions. When can we meet? How about Monday morning? Are you free on Thursday? {Are you going tothe trade fair? ‘What about Tuesday, forlunch? How does 12.30 sound? oo00000 Confirming a meeting 6 Look at the list of activities below and choose three to do on Monday. Write them on the diary page and add another two activities of your own. Monpay, 18 Ban ow tox tw 7 Work with a parmer. Using your diary page in exercise 6, arrange to meet on Monday. 8 Write an email to your partner to confirm your meeting. Use the email in exercise 4 tohelp you. MODULE 2 MAKING ARRANGEMENTSPrepositions of time: at, in, on We use af, in and on with the following time expressions: + at+ specific times, festivals in general; also at lunchtime, at night, at the weekend + in+ parts of the day, months, seasons, years, centuries, + on + days of the week and parts of named days, named festival days, dates Note: atthe weekend (UK English) and on the weekend (US English). [Fin the gaps with af, in or on. © in 2009 6 ____theevening 1 Christmas @ New Year's Day 2 ___winter 8 ____20 july 3 _____seven o'clock 9 the 2st century 4 June 10 ___Friday morning. 5 theafternoon 11. ___half past six 2 sate gaps wit the correct prepositions. 1 ‘The design meeting is __Friday 4.30. 2. We opened our Buenos Aires office — 2003. We're opening a second office September. 3 Y'm flying to Washington ____ Wednesday next week. My return flight is 16 May. 4 I'm going to lunch now. Can I speak to you ___the afternoon? 5 Idon'thave time to write the report today. I'll do it___ Monday morning, 6 I'm self-employed. I find I often work best ___night. wri Accepting an invitation 3 Look at the letter. Who is it to? Who is it from? = (Osborne Park Morpeth May 2nd 20__ Dear Me Olaya 1 the sentences in the letter below are in the wrong order. Put them into the correct order (1-6). ‘ook forward to seeing you again this year. Please contirm yout attendance at both the flr and the reception ‘This year, the fair is taking place atthe new convention centre in Morpeth, on ‘lst and 22nd June. ‘You are also invited toa special rcopton at Spm on 2st June, to celebrate the tenth anniversary of New Directions and our new venue. ‘Best regards, Andrea Greer 1am wiring o invite you to the New Directions Book Fair in June.5 nob Olay and Felix Lund of Menta Books are talking about the Book Far Complete the conversation wth prepositions of time. Bob Felix, arewe planning to goto the New Directions Book Far thls year? Felix Yes Ithinkso. fs always a good event, We usually make lots ofnew contacts. Whenisit? Bob —It's(1)_____June this year. It’s (2) __ Thursday and Friday the 2istand 22nd, Felix Oh, just a second. Aren’t we going to Helsinki that week? Bob No, the Helsinki conference is (8) uly. Felix Ohyes, thats right. Fine, le’s goto the Book Fait. Bob There's special reception (4) the 21st. Felix _ Isit(5) _____lunchtime? Bob No, it’s (6) ___ the evening (7)__8 o'clock. Felix Sounds great! Can you get everything organised? Bob Noproblem.1'll confirm our attendance. @ 25 tistento the conversation and check your answers Write a reply to Andrea Greer to confirm your attendance at the far and ether accept or decline the invitation to the reception. Use some of the expressions from the Useful language box below in your letter. Write 60-80 words. ALS Fes Sasi _ sve Now Directans ae) Morrah May 70 20__ Dear Ms Greer Useful language Thank you for ‘We will be delighted to Many thanks for... Itwill bea pleasure to... We can confirm I'mvery sorry, but... confirm our. Iregret that MODULE 2 MAKING ARRANGEMENTS | 23EXAM SPOTLIGHT Writing Test minutes to do the Reading and Writing Tests. “The Writing Test has two parts: In Part One, you have to write a piece of internal communication, ie to someone in the company. You have to write 30-40 words. In Part'Two, you have to write a piece of business correspondence, ie to someone ‘outside the company. You have to write 60-80 words sheet ‘You write both answers on the Answe' ‘There is a total of 30 marks for the Writing Test. Betis 1 Answer the exam question below. + Write an email to your teacher: + telling her that you are preparing for the exam + asking her for more information about the Writing Test During the exam, you ‘must write your email ‘on the Answer Sheet provided. The information for To, Date and Subject is, given. You don't need + asking her for any suggestions on how to avoid mistakes. + Write 30-40 words. Te Msbilts 10 copy this onto the Date; 6 February Asser Sh Subject: Information on BEC Preliminary Exam _—— SS 2 Read your teacher's eply. Which paragraph (1-8) fsabout the following? ‘Ak Part One ofthe Writing Tet B ar Two ofthe Writing Test avoiding mistakes From: Jane Dis, Date: 7 February Subject: RE: Information on BEC Preliminary Exam (1) tm glad to hear that you'e going to take the BEC Preliminary Exam (2) Inthe exam, you must produce two pieces of writing: the fist isan internal company, communication and the seconds apiece of business correspondence. (@) The fst might bea note, a message, a memo or an email of 30-40 words. The register {the language style) can be neutral or informal. There are written prompts (instructions) for ths part of the Writing Test. (@) The second piece of writing might be an em eter ora fax of 60-80 words. In this task, you wil hve to give information about a product, deal with requests, make or change reservations, apologise, complain, etc. This kind of communication is abvays with somebody outside the company and is written in reply to an email, letter or fax from this person. The registers ether neutral or formal. (6) Remember to read your wniting several times to check structure, vocabulary and speling, Good luck in the exam Best regards, Jane Dilts tent, grammar,3 Read the teacher's reply again and decide if the following features are connected ‘with Part One or Part Two of the Writing Test. Tick ¥ as appropriate. PartOne Part Two 1 intermalcommunication — Q 2 business correspondence O] o 3 30-40 words Qo Qo 460-80 words a a 5 note oO Qo 6 leter Q Q 7 informal Q Q 8 formal g QO 9 written prompts o Q 10 reply o a Correcting mistakes is an essential skill for writing. Read the memo below, which a student has written in the exam. Circle any mistakes and write the appropriate correction symbol above them. Correction symbols: Grammar G Spelling Sp ‘Wrong Word ww Punctuation P Word Order wo This meaning is not clear? + You are going to attend a three-day training course. + Write a memo to your boss: * saying that you will be out of the office * telling him when you are coming back + reminding him that one of your colleagues will deal with the new temp. + Write 30-40 words. MEMO Yo: Jeff Hutchinson From | vate: 21 May Subject. Training Course Hide ge fm going to Bend a training course on selling techniques for tree day, 60 I'm not going to be in office. Il be back on Mondays, 27th May. Remind that tomorrow a temp is start Deborah will show her what to do. MODULE 2 EXAM SPOTLIGHT | 25Company biography McDonald’sEEN The pase simple 4 eter tnd teenie pi eee Sh ann tet esaD === @) | | |Er eenting your company 6 cede taper)Ea Company performance ERIM Wise companies do 2 attendee dpe‘An agency but on prosctive processes iii i i eeListening TestFashion industry crisis after EU import ban t:6 peettertee enon tii eet 7 compere pte te etre Imporeed goods 12 ate pr tte ing hia np toModal verbs: con/could and should eet eee iter pe ‘Sipe teal m) a es a ee ee aefa Business communications6 Ge samt [eae Beceem my‘Speaking Test | * Spence !Speaking Test: Part OneCareer choices EEE Escaping the rat2 date iene Chr, ‘rons cnetWE carcer changesEa Achievements and plans EEE o-company communications '[Negotiating a bank loan 4 Qs semi ape o 1 yo ptm nn tn Ss cielWER 2 ccna3 ste em sa einBusiness travel EMME Fiche problems4 tiga ta mpi ne eb :Travel arrangements Hotel amenities mate Ghenaineg atom 2 seems hanna yp 4 nesnerente neat sbngeay ee eet 5 nate enya nite‘Acthe hotel 6 teppei daeERM ranging business travelEos booking FreshmeatWriting Test: Part One arom ng EetectrreremecaieProducts and servicesHotels of the ucure Ee meme, —o- c= me le a ‘tate pie ep ey Customer service questionnaireOrders and contractsET aing en orderBER Chane isr 4. tenant nm reba setae? Samet 1 pcp lt pag owotn haListening Test: Part Two 2 Ors tenner nara pat 3 Oi oeeeeteneats noeneceen,Listening Test: Part Threest nme | 4 eet emp aie Snes 5 ete elo in i pr De erREEMME Sey anc demand | tater eve snr oe ce ston er a 2 doesent 2 meres te ett Production philosophies 4 seth te dit {copem basmemmpaitannte opicigeeeal, 5 tipi wa ga 6 depen tte teen ot karEERE Collocation: with problem aN A aR EEE We¥e got problem 2 ratte op teen ad Sera "Rae 3 Oe: ime tecentinaen ae eeeSpeaking TestSpeaking Test: Part Three emThe futureThe futur wl for predictions =e cotes en [oop rani cereanertenet ae ne Soot cieeecreatecciaeemmenes eeeeeecnriaarien! ‘Nomis ew’ perch atMIO Strstepies forthe ature 4 mattered nett phmeeting Aseratoey, Lussrevine ] Be eeMeetings DIE et seterten tert ie et ‘Wop storm hits Poland3 connote sen ri will + time clauses 5 een te herpes Brainstorming coma Seem 8 ete de Rep eemn ‘tgaREMIT Collocations with meeting ‘Reading Test: Part FourReading Test: Part FiveCareer development Business skills portfoio py yucca epeeRelative clauses 3 iene ie pe 4 leet ete eed 5 the peeenttr enn an Seema sierarsoes anys re S|Deseribing people 17 tty pa cmp tne pe2 Qe) remnton5 watipap eee dence eineOsea ca 2 Qe tmnt 3 etipn tn serene 4 notaWEEN Offers and invitations 7 Qs) weenie nthe pie EDIE Replying to an invitation 10 nanan. tern cg in iewi ing Test: Part TwoHealth and safety SignsKEENE oat vers: mse(nt) and (don) hove to tigiihe Reporting accidents “The past simple and past continuous 4 eerie ype ‘Alter the accidentsealer eeThe job marketWEI The second conditional 6 sae ei enh eng mae 7 copter rene eetERM Working abroas EEE Higarc workers 2 mattenitonsrtnnteineeetnincinch | ee aeJob applicat EEE severccomene 2 nner nim nt a 4 © pneu ae Pen 5 ymaHMA ot intorviow6 anya nin ite nat 7 purging ate ie EME terview followup tea sco ‘tt aeReading Test: Part SevenHow to approach the BECHEINE P20 71, Exorcso 9 Making an order seem)WEEE 250, Exercise 3 -company communications BEER Page 115, Exercize 5 Saferysugestions 539999Page 99, Exercise 7 Dent just manage, lead! Page 102, Exercise 5 Small ak Page 121, Exercise 9 A covering laterIntroducing and talking about yourself Greetings Introductions ‘Talking about jobs and work Expressions for communication Arranging a meeting Using the phone Making reservationsBrainstorming Expressions for =< correspondence S Informal and neutral weting Expressions for the Formal letters Speaking Test os ‘Answering personal questions Making invitations ‘Asking the examiner to repeat a question your mini-presentation ‘Appling for ajobie