Latest Answers

• I have a Mac, running 10.6.8. Do I need to uninstall Firefox 48.0 to install Firefox 45 ESR (Extended Support Release)?

  ''ray8416 [[#question-1133642|said]]'' I just learned that Firefox is ending support for my operating system, Mac 10.6.8. In September, do I need to uninstall Firefox 48 befor…

• Firefox crashes (please see report)

  Hi can you try Disabling your extensions goto about:addons and click disable at the extensions

• I can't reach canadianmetaldetecting.com other sites are ok.

  Hello, Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: ''This …

• Firefox crash

  ''FFUser2015ll [[#question-1068327|said]]'' It crashes whenever I try to look at my Facebook updates (scrolling down), happened only recently when I updated to FireFox 38 cr…

• Can't install on Windows 10

  ''Zvon [[#question-1075604|said]]'' I freshly installed Windows 10 and I can't install Firefox inside "ProgramFiles (x86)" I tried running as admin, changing admin privileges b…

• Firefox for Windows universal app

  Hello I brought this issue up my self in the past to the developers and they said we don't have resources for the windows mobile app

• Starting just yesterday when I click on download link in BBC iplayer I get a page not found message.

  Hi bill what video are you trying to download also please follow the following Link [http://iplayerhelp.external.bbc.co.uk/tv/iplayer-downloads-service Download Videos on Iplay…

• i want to make a backup of my settings and add-ons so that i can add them to aurora

  Hello you are best backing up your bookmark's separate http://mzl.la/LL8whH for the addons, some might not be comparable with aurora

• I have been using Firefox 25 from past 2 months and i downloaded firefox nightly yesterday and i used it for yesterday. Today when i open the firefox either the

  Hello I would recommend you give the following a read [http://www.ghacks.net/2011/08/23/how-to-run-firefox-stable-beta-aurora-and-nightly-simultaneously/ How to run firefox an…

• In an iFrame, content loads only after a refresh

  Hello this might also be a issue with Java as I had that issue also

• firefox crashes but no crash report

  We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash ID's to help us learn more about your crash. #E…

• On startup, Firefox locks up and doesn't respond.

  We're sorry to hear that Firefox is crashing when you open it. Please do the following to give us crash IDs that will help us understand more about the crash. #'''(OS X 10.6 or…

• Trying to Sync on new device but getting "incorrect password" message after several resets

  Hello their have you tried to reset the password on the following site [https://account.services.mozilla.com/forgot Firefox Sync]

• Firefox 18 slowing down over time

  Have you tried the following yet [[Firefox is slow - How to make it faster|How to make firefox faster]]

• Firefox crashes while starting up

  We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the…

• Won't let me to sync

  spoke to the guys in #mobile on irc and its no longer been supported and its a issue with the sync as it was not updated for a while

• Is there a Firefox browser for iPhone4?

  I am very sorry to inform you what their is not one for the iphone at present

• is samsung galaxy tab 2 supported?

  That device is a tablet which is currently blocked until we have a tablet-optimized release ready you can try our beta build http://www.mozilla.org/en-US/mobile/beta/

• stop script messages

  hi thier i know its a really old thread http://support.mozilla.org/en-US/kb/Warning%20Unresponsive%20script would be the best kb for that as it tells you how to fix it

• how do i set up an ftp account?

  HI their we are not a ftp client http://filezilla-project.org/ would be your best bet or their is a addon for firefox what is a ftp client https://addons.mozilla.org/en…

• Is Firefox 8 Compatible with Upromise, Firebug, and FireSync?

  yes firebug is supported [https://addons.mozilla.org/en-US/firefox/addon/firebug/?src=search Firebug ] is supported we don't have Turbosaver listed as a addon on our amo s…

• What is the best antivirus program to run with Firefox; i.e. which is most compatable?

  I use AVG because its free and they have a firefox extension for it AVG is one of the most populer anti virus you can get

• Gmail Icon

  hi their google has stopped supporting firefox http://www.google.com/support/toolbar/bin/answer.py?answer=1342452&topic=15356&hl=en-GB

• New download of Firefox crashes when opening

  Hi can you please do the following below Check to see if the problem is fixed by removing cookies and the browser cache. See http://support.mozilla.com/kb/Deleting+cookies an…

• Updating from Firefox2 to Firefox8

  Hello i am very sorry I can't help as we dont support 2. serious you could try backing up your profile https://support.mozilla.com/en-US/kb/Backing%20up%20your%20informati…

• Firefox crashes

  Hi their please upgrade to the latest roboforum plugin [https://addons.mozilla.org/en-US/firefox/addon/roboform-online-password-manag/ Roboforum Plugin on AMO] thats the l…

• Firefox not working at all

  Hi their can you please try the following [[Safe Mode]]

• I installed Firefox v. 3.6.15 on 3/21/2011. Since then Firefox crashes and closes completely when I click on certain e-mails in my inbox. How can I fix this?

  Hi their firefox has updated to 4.0 [http://www.mozilla.com/en-US/firefox/features/ 4.0 Features] Please can you try the following for me [[Firefox crashes]]

• %agent%: Live Chat followup

  hi what agent was it you were speaking to on livechat

• My home page goes to http://www.flyingincognitosleep.com/cgi-bin/h.pl, and I cannot change the setting. Advice?

  OK for all contributors I am attaching the chat log from this chat [http://pastebin.mozilla.org/897520 Livechat Log ]

• Google maps flickers as you move around

  Hi does this issue happen on safe mode and what extensions do you have on firefox enabled [http://https://support.mozilla.com/en-US/kb/Safe%20Mode?s=safe+mode&as=s safe mode]

• [att satdav] Is there a "fit to width" page viewing feature as in opera 10?

  I have asked dima2 to update firefox guys on irc

• Firefox never opens in normal or safe mode. How do I get it to work?

  Hi their this may help you [http://https://support.mozilla.com/en-US/kb/Firefox+crashes?s=firefox+crashes&as=s firefox crashes] can I please get the following info from you […

• Firefox crashes when I have multiple windows or tabs open

  Hello there Can I ask you to try the following [https://support.mozilla.com/en-US/search?qs=s&q=safe+mode safe mode]

• not able access edited

  hi you getting on this site I just done a check their for it and its parked http://who.is/whois/removed/ whois of domain '''Edited by a moderator to remove reference to a po…

• safari says it cannot download firefox to my iPad? What's up?

  Hi sorry we got told by apply '''it's not allowed due to Apple restrictions '''

• how can I get google.com as my default search engine?

  http://support.mozilla.com/en-US/kb/How+to+set+the+home+page that should help you if you need any more help please reply

• satdav: troubel with java

  Hello there guys I have attached the chat for you to see http://pastebin.mozilla.org/724159 please note that link will never stop

• When I try to load a website, the page automatically goes to ask.com

  Hello there can you go to tools then addons on firefox then in extensions you can select to remove the ask toolbar that is the best way

• I can't open Firefox, it just doesn't come up the screen

  if it is windows can you please do https://developer.mozilla.org/En/How_to_get_a_stacktrace_with_WinDbg

• I can't open Firefox, it just doesn't come up the screen

  OK thanks for that information what os are you using and what version os = operating system

• I can't open Firefox, it just doesn't come up the screen

  can you try and open firefox in [https://support.mozilla.com/en-US/kb/Safe+Mode safe mode] has your firefox crashed please see this info to get a crash report in case it ha…