1.

Your close friend has just failed his/her motorcycle license test although he/she did
try very hard for it. Express your sympathy, show some encouragement, and offer
some good advice on how he/she can perform better in future.
N: Hello Quỳnh, what’s wrong with you? You look so sad. Did something bad happen to
you?
Q: I think I messed up. I’ve just failed my motorcycle license test…I can’t believe it.
N: Oh I feel you. Maybe you should try harder. It’s not the end of the world yet.
Q: But I’ve practised for so long and now I fail it.
N: Don’t worry my friend. You’re not going to fail again if you practice more and believe in
yourself. I have some tips that can help you.
Q: Really? What is that?
N: Try to calm down when you’re driving in the 8 loop part, drive slowly and focus on the
line. But I think you need to relax your mind before you get into practice again.
Q: You’re right. May be I need to rest my mind. Thank you so much.
N: No problem, I believe that failure makes people stronger.
Q: OK. I will try not to beat myself up.
2. Your classmate’s beloved pet dog has gone missing for three days. Without a doubt,
he/she is very sad and worried about it. Express your concerns and sympathy, then
say something to cheer your classmate up.
Q: Good morning, ... You look so sad, what’s wrong with you?
N: Hi …, I’m sad because my dog is missing, he has gone missing for three days.
Q: When did you last see your dog?
N: The last time I saw my dog was when he played with me at my front yard and then I had
to go into my house because my mom called me to help her. After 30 minutes, I came back
outside and my dog was disappeared.
Q: That was terrible! Did you tell your parents about that?
N: Yes, I did. But my parents were too busy and they told me they would help me find my
dog later. I’m so worry.
Q: I know how you feel, I think you should print the missing poster of your dog and add your
phone numbers on it. If someone found your dog, they would call you.
N: That’s a great idea! You’re right, after I go home, I will print those missing poster and
glue it in all over the town.
Q: Don’t worry no more. You will find out your dog soon. I know you could do it and your
dog is alright.
N: Thank you so much. I feel better now, my dog is waiting for me somewhere. I will let you
know when I find him.
3. You have been so stressed with school work this week that you lost your temper and
got in an argument with your roommate yesterday. Make an apology, explain the
situation, and offer to do something to make up for it.
N: Quỳnh, I wanted to say sorry about yesterday. I was tired and a bit grumpy with you just
because you asked me about math problem and I realized that I was completely wrong.
Q: You were very rude to me. Why did you yell at me?
N: I know and I really regret it. I’m sorry. Did I say something that might hurt you? I
apologise for acting like a baby. I don’t mean to hurt you.
Q: What happened? You can tell me, I’m all ears.
N: I stressed with my school work, my grades have been dropping really fast and I lost my
temper so I made an agrument with you.
Q: Ok I understand your situation. That’s why you have been studying nonstop recently.
N: Did I say something that might hurt you? I apologise for acting like a baby. I don’t mean
to hurt you.
Q: I know you don’t mean to argue with me. I’m sorry because I don’t realise your reaction.
Next time if you need help, just feel free to ask me. Don’t carry too many things on your
shoulders.
N: Don’t be sorry for that. Can I invite you for lunch? I know a great restaurant near our
school.
Q: Apology accecpted. And let’s go out for lunch
4. Yesterday was your younger sibling’s birthday and you completely forgot about it,
which makes him/her very upset. Make an apology and come to a conclusion about
how you will make up for it.
N: Hello Quỳnh. Do you have a minute? There’s something I need to say
Q: Yeah, What’s wrong?
N: Yesterday was your birthday but I missed it. I didn’t give you any congratulation. I feel
extremely bad about that. I’m so, so sorry. After all, you were really looking forward to it.
Q: I’d love to hear that. But do you know sad I was?
N: I know and I’m sorry. I had a lot of works to complete, I have meeting with the sport club,
3 presentation to prepare. That night I have sent you a text.
Q: Ok, but you’ve missed my birthday already. I’m still very upset.
N: I didn’t want to upset you, I mean it. But can you at least give me a chance to make it up
for you?
Q: Okay, then show me?
N: Alright, I bought you a present. Happy birthday!
Q: Oh my God. No way, you bought me a Iphone 13??? This is a joke right? This has to be a
joke.
N: Do I look like I’m joking? I dead serious.
Q: You know what, you’re cool. As I expected. Ten out of ten, apology accepted.
5. Your friend is having some mental issues because of the imbalance in work and life
and peer pressure. Listen to your friends’ problems, show sympathy as well as share
your experience and advice
Q: Good morning Quỳnh. Did you have a great weekend?
N: Morning Nhi. I’m not have fun with my weekend.
Q: What’s wrong? What happen to you? Can you tell me?
N: I’m having a problem that my head is about to explode and dizzy even I’m getting stress
between work and school, I can’t balance them.
Q: Okay okay, calm down, maybe you could expressed it to me. It may make you feel better.
N: My boss made me work till 11pm all week. In school, I have 2 presentation to prepare for
my final exam. And my grades have been dropping down really fast. Even my relationship
with my friend is having a problem because me and my friend have an argument.
Q: I know you’re feeling very stress right now. I’m here for you if anything is needed. I think
maybe you should make a discuss to your boss about your job is overloaded, and you need
a rest for 2 days to balance your school and work.
N: Thank you for sharing the sorrow with me. You’re right, maybe I should talk to my boss.
That is a great help to me.
6. Tell a waiter at a well-known restaurant that your meal isn't like how you ordered
it. Let him/her know what the issue is and come to a solution about how it can be
resolved.

Q: Excuse me? Can you give me a moment, please?

N: yes, may I help you, miss?
Q: I’m sorry, but I think there’s something wrong with my steak. I want medium rare but it’s
well done.
N: oh, can I have a look please?
Q: Sure.
N: I see the problem here. We’re sorry for it , it’s our fault. I’ll tell the chef to make you the new
one.
Q: can I talk directly to the chef?
N: I’m afraid you can’t miss. But if you want to say anything to him, I’ll deliver your message.
Please feel free to tell him.
Q: ok, I think he should cut the steak thinner, just about 2.5cm. and it should be cooked about 4-
5mins on each side. Decorate it with some sweet potato stacks or roasted broccoli.
N: anything else?
Q: that’s ok. Thank you.
7. Reassure your worried mother that you will be okay to move away from home for
university life. Listen to her concerns and explain why she doesn't have to worry
Q: Did something happen mom? You look really worried.
N: do you need anything else for your trip? Do you need more money?
Q: why do you bring that up all off the sudden? No? I’m fine.
N: Oh there will be a lot of bad guys in the city. You need to be extremely careful with those
people ok?
Q: I know that, mom don’t worry, I have friends here
N: remember to dress warm when it gets cold. You don’t want me to be there in the middle of
the night just to take care of you right?
Q: yes, will.
N: you have to tell me if you want to eat something ok? I will send it to you as soon as possible.
Q: if I do, I will ask you to send those to me.
N: come to think of it, I think it might be better if I come with you, right? I’m afraid the big city
will swallow you!
Q: wait what, no! I can manage almost everything on my own now.
N: I’m not asking for your permission to look after and take care of you, missy.
Q: I’m not going to be alone. Big sister will help me when I’m there. I promise to be back
whenever I have holidays.
N: I’m going to miss you a lot, dear.
Q: if something happens I’ll tell you right away and you will be the first one to know.
N: ok, I believe you.

8. As a freshman, you haven't been studying very well at university. Tell your close
friend about the situation and ask him/her for some advice on the problem.

Q: What happened? Get some rest! You look like a panda.

N: why are you describing me like that? I stay up all night just for doing my report and
homework. I didn’t expect my university like this? I did my very best but still can’t finish my
tasks.
Q: Come on! It’s not that bad. I have time to go out and play, but my scores still excellent.
N: you are being really energetic right now. Guess you have a lot of spare time, yeah?
Q: I just have 24h just like you do. Simply, make a plan for a whole week and for a month.
N: ok, I’m terrible at time management. I just do anything if I want to.
Q: you look like a living zombie.
B: why don’t you be nice and tell me some tips? Your bestie is dying over here!
Q: there are hundreds of apps on your phone that can help you concentrate or draw a timetable.
N: wow, so what is the name of the app that you’re using right now?
Q: Notion. Just try it out.
N: nice, I’m glad I have you.
9. You and your friend have arranged for a get-together this weekend. Call him/her to
confirm the plan and come to an agreement about making a slight change to the
plan.
N: hey, how are you doing? I need to infrom you about something. Do you have time?
Q: what’s wrong? I’d love to know.
N: is it ok for you to have our get-together date on another day? Actually, there is a really
important presentation that I need to acccomplish with my professor, I don’t think I can cancel or
delay it. I thougth it wouldn’t be a problem but I was wrong.
Q: can you be more clear about your work then? We can still see each other in the late afternoon.
N: unfortunately, no. it will be hosted for a whole afternoon. I can’t be there on time.
Q: that will take a lot of time to finish.
N: how about Saturday morning? Are you free then?
Q: oh that’s great idea. I’m available.
N: the place is still the same. I feel really bad to ask you to make this change. We’re been
planning on this for so long….
Q: let me announce the changes to the other or else we have to change the whole appointment.
N: got it. Thank you for your hard work. I’m looking forward to seeing you with our former
class.
10. You have recruited a third-year student for a part-time job at your company.
Explain what his/her job is and how to perform it. Check to make sure that he/she
understands the job requirements
Q: Good aftenoon miss.
N: good afternoon. Are you Q?
Q: yes I am
N: it is my pleasure to meet you. Let’s us start with your introduction alright? Tell me more
about yourself
Q: oh sure. I’m a third year student from UEF. I’m applying for customer service representatives.
All of the details were written in my CV.
N: I read through your CV. Your certificates were quite interesting. Did you know what this job
is about?
Q: I had read the JD on your website.
N: what do you know about our customer service representative position?
Q: I will help customers with complaints and questions and take orders.
N: that’s right. However, to do well in this role, you need to be able to remain calm. You need to
be 100% polite and help our customer solve their problems. You got right?
Q: yes I got it. I’m very patient. I take complaints as opinions
N: so I know enough of your strength. But I also need to know about your weaknesses.
Q: actually I have bad memory. About this position, I think I still have a lot of things to learn.
N: I see. Do you have any questions?
Q: about working time, how many shifts do we have.
N: There are 3 shifts, 8am - 12am, 1pm - 5pm and 6pm - 9pm. We will send you an email about
the details of the time soon so don't worry.
Q: I understand. Thank you and have a nice day.
N: sure you too, have a lovely day.