RESUME

Karthik.Rao.R Address: No. 47,29th ‘B’main 100 feet Ring

Mob: +91 8867784926. Road B.T.M Layout 1st stage Bangalore-68.
E-Mail: [email protected]

OBJECTIVE:

Intend to build a career in a leading organization with committed and dedicated people by
creating value to the organization. Seeking for a professional career in a challenging and
creative environment and be a part of an innovative and flexible team of the organization.

SUMMARY:

1.1 Year of experience as a cashier in HDFC Bank, 3.4 years of experience in P2P process
and 3 years of experience in insurance (US Health Care), currently looking to continue my
career in P2P. Hope for the best opportunity to showcase my skills, hard work and delivering
service to the company. (Total Work Experience 7.5 Years).

CURRENT WORK EXPERIENCE:

Company Name: HDFC Bank.

Duration: 26 July 2021 to Till date.
Designation: TELLER (Cashier).

PREVIOUS EXPERIENCE - 1:

Company Name: WNS Global Services Pvt Ltd.

Duration: 08 Jan 2019 to 16 April 2021.
Designation: Senior Associate O ps.

PREVIOUS EXPERIENCE - 2:

Company Name: Cognizant Technology Solutions India Pvt Ltd.

Duration: 06 Feb 2017 to 01 Mar 2018.
Designation: Senior Process Executive.
PREVIOUS EXPERIENCE - 3:

Company Name: Hinduja Global Solutions.

Duration: 29 Aug 2013 to 31 Aug 2016.
Designation: Process Associate.

HDFC Bank Responsibilities:

 Processing of FOREX Card to Indian Customers, who are travelling abroad.

 Processing NEFT & RTGS.
 Processing Fixed Deposit (FD) & Recurring Deposit (RD).
 Processing Demand Draft (DD) and Managers Cheque. (MC).
 Working as Cashier, taking cash & giving cash to customers.
 Savings Account Opening & Current Account Opening.
 De Mat Account Opening.
 Getting Business to Bank to achieve Targets through Business Loans, Home Loans, and
Personal Loans & Vehicle Loans.

WNS Global Roles & Responsibilities:

 Processing Vendor Invoices- PO & Non-PO Invoices (2 Way match)

 Creating Vendor Payment Proposal for Foreign Vendors (Method of Payment E-cash
Intercompany vendors (Method of Payment E-cash), PWP (Method of Payment ACH
WIRE & CHK).
 Processing Expense Reimbursement Invoices.
 Approving/ Rejecting Expense Reimbursement invoices.
 Creating Payment Proposal for Expense Reimbursement and Making the Payment to
Employees (Method of Payment ACH & CHK)
 Handling vendor tax and Accrual tax mentioned on invoices
 Handling Transfer Request (Like- Project Transfer, Category code Transfer, Tax Code
Transfer, Tax amount transfer, Accrual Tax transfer, Vendor Account Transfer
Request)
 Processing Adjustment and correction, if requested from onshore Team.
 Processing Foreign Invoices.
 Handling Refund Request & Creating Payment Proposal for it.
 Handling Urgent Payment Request By taking in to consideration of Billable
 Project/Non- Billable project, Customer Invoice Payment, Cash |ow Report and CFO'S
approval before making payment if required.
 Cross checking new vendors in the vendor master data, payment method and
payment terms in the vendor account and vendor contact details.
 Resolving vendor discrepancy related to Invoice payment queries and vendor data
Maintenance through Emails.
 Extracting payment reports on weekly and monthly basis and circulating it with team
and management.
 Preparing Invoice Processing Report on Monthly Basis to Analyze total Production of
the Team and Invoice Processing Request Received.
 Tracking Pending Invoices Request at EOD on daily basis to be processed at the
earliest on the next working day to meet TAT.
 Conducting team meeting to discuss about daily volumes & sending MOM to
Management.
 Provide Training to the New Employees and resolve their queries/ Doubts.
 Assisting the Team leader in preparing the productivity report and preserve data that
needs to be shared with onshore Team.
 Supporting and motivating the teams to get the work done on the given time lines.
 Active participation in organizational events and conducting fun activities

Cognizant Roles & Responsibilities:

 Processing PO & Non-PO Invoices.

 Cross checking new vendors in the vendor master data, payment method and
payment terms in the vendor account and vendor contact details.
 Resolving vendor discrepancy related to their invoice payment queries and vendor
data Maintenance through Emails.
 Creation for payment Proposal for ACH, WIRE, E-cash and Check Payments.
 Extracting payment reports on weekly and monthly basis and circulating it with team
and internal management.
 Conducting team meeting to discuss about daily volumes & sending MOM to
management.
 Assisting the team leader in preparing the productivity report and preserve data that
needs to be shared with onshore team.
 Supporting and motivating the teams to get the work done on the given time lines.
 Active participation in organizational events and conducting fun activities.

HGS Global Solutions Roles & Responsibilities:

 Claim Processing with 100% quality.

 10 stages of adjudication of claims.
 Claims processing end to end process.
 Requesting Medical records from Provider or subscriber by sending fax forms and
letters.
 Adjusting a Claim.
 Validation of claims.
 Data Entry.
 Team handling, motivating the team members to achieve daily & monthly targets.
 Conducting training sessions on new projects to team members.
 Attending client calls, cross training sessions for new projects.
 Review of individual errors for team members, appropriate rebuttal to clients.
 Team briefing for new updates, quality feedback, and common errors committed.
 Review of Inventory details for daily production, planning and update for OT
requirements.
 Team briefing for new updates, quality feedback, and common errors committed.
 PRODUCTION: Maintaining Good Product Knowledge & Accuracy along with good
Productivity.
 Ensure all deliverables are sent within agreed time and as per expected work standards.
 Contribute towards deliverables during peak volumes and on complex client queries.
 Implement process improvements.

SKILLS:

Microsoft Word, PowerPoint, Advance Excel, Outlook.

ACADEMIC:

QUALIFICATION SCHOOL/COLLEGE BOARD/UNIVERSITY

YEAR OF PASSING
SSLC Shantiniketan Trust Bangalore University 2008
School
PUC Shantiniketan College Bangalore University 2010
National College.
B.COM Bangalore University 2013
Bangalore

PERSONAL DETAILS:

 Name : Karthik.Rao.R
 Father Name : M.Raja.Rao.
 Gender : Male.
 Marital Status : Single.
 Nationality : Indian.
 Languages Known: English, Hindi, Kannada, Marathi, Telugu and Tamil.

DECLARATION:

I hereby declare that the above mentioned details are true to the best of my knowledge.

Date:
Place: KARTHIK.RAO.R