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MESSAGE FROM THE OMBUDSMAN

The Office of the Ombudsman has a long history of protecting the interest
of the Filipino people. It is, in fact, the core of its constitutional existence. In the
same vein, its institutional memory is informed by how well it responds to change,
copes with challenges, and runs along the course of reinvention. This year, we
once again come across an exciting and opportune task – the revision of the
Citizen’s Charter of the Office of the Ombudsman.
Instantiating the letter and spirit of Republic Act No. 11032, or the Ease of
Doing Business Act of 2018, this revised Citizen’s Charter is a testament to our
commitment in maintaining integrity in the public service and building a corrupt-
free nation with a strong and robust economy.
This Office is in deep gratitude to all stakeholders who responded to our
call to recalibrate the standards of our services and the quality of our time-bound
transactions into a more streamlined, systematic and efficient set of systems and
procedures. The Office could not have achieved a responsive Citizen’s Charter
without the collective effort of the 287 men and women coming from 77 offices and
agencies who shared their time and organizational wisdom in crafting our revised
charter. While protecting the interests of the Filipino people is the life and soul of
our institution, listening to our clients’ needs is the fire that sparks the glow and
enthusiasm in the work culture of our institution. Truly, owing to our shared
undertaking, the value of this whole document exceeds the sum of its constituent
pages.
While we are bound only by the standards embodied in this revised
Citizen’s Charter, we shall always seek to exceed your expectations because the
Filipino people deserve no less.

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MANDATE
THE OMBUDSMAN AND HIS DEPUTIES, as protectors of the people shall act promptly on complaints filed in any
form or manner against officers or employees of the Government, or of any subdivision, agency or instrumentality
thereof, including government-owned or controlled corporations, and enforce their administrative, civil and criminal
liability in every case where the evidence warrants in order to promote efficient service by the Government to the people
(Section 13, R.A. No. 6770; see also Section 12 Article XI of the 1987 Constitution).
The Ombudsman shall give priority to complaints filed against high ranking government officials and/or those
occupying supervisory positions, complaints involving grave offenses as well as complaints involving large sums of
money and/or properties (Sec. 15, R.A. No. 6770).

VISION

To realize public accountability expectations

MISSION

An Office of the Ombudsman that will transform public accountability into the norm and recognized as the central
corruption prevention arm of the government.

QUALITY POLICY

The Office of the Ombudsman is committed to integrity and excellence in the discharge of its mandate, serving with
the highest standards of quality and efficiency by exceeding client expectations and always improving its quality
management system compliant with global standards, for the benefit of the Filipino people.

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PERFORMANCE PLEDGE

The officials and employees of the Office of the Ombudsman, as protectors of the people, sworn to
serve with utmost responsibility, integrity, loyalty and efficiency, commit to:

ENDER service to anyone who wants to avail of the services of our

office;

XTEND prompt, courteous, and adequate service without anticipating

any gift or reward;

CHIEVE the highest degree of excellence, professionalism, intelligence

and competence;

ESIST from dispensing undue favors to our relatives and friends, and
from discriminating against the poor and underprivileged; and

EARN to strictly observe these standards by taking corrective

measures on complaints about our service.

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The Ombudsman
Public Accountability Blueprint
2019-2025

Working to
Establish
Public
Responsibility
Outcomes
Through
Enforcement
Collaboration and
Transformation

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LIST OF SERVICES
Page
EXTERNAL SERVICES: 1 - Application for Ombudsman Clearance 8
2 - Request for Assistance (RAS)/Other Forms of Assistance (OFA) 22
3 - Filing of Complaint 25
4 - Submission of Pleadings or Other Documents 28
5 - Request for Copy of Complaint/Case Documents 30
6 - Request for Complaint/Case Information 38
7 - Transmittal of Statements of Assets, Liabilities and Net Worth (SALNs) 40
8 - Request for Copy of SALN/s 45
9 - Request for Copy of SALN/s of OMB Officials and Employees 58
10 - Redress of Client Complaint or Grievance 62
INTERNAL SERVICES: 11 - Request for Personnel Records 65
12 - Internal Request for Copy of SALN/s of OMB Officials and Employees 69
13 - Request for Certification of Leave Balance 77
14 - Medical Consultation 80
15 - Laboratory Examination 82
16 - Dental Consultation and Procedure 83
17 - Request for Certification from Accounting Division 85
18 - Request for Cash Advance 88
19 - Job Request for Minor Repair and Maintenance Services of Office Building 91
20 - Request for Withdrawal of Office Supplies and Materials 93
21 - Request for Service Vehicle and Driver 94
22 - Request for Use of Office Facility and Other Related Services 96
23 - Internal Request for Copy of Complaint/Case Documents 97
24 - Internal Request for Complaint/Case Information 99
25 - Internal Request for Copy of SALN/s 101
26 - Request for Network Infrastructure Services 105
27 - Request for System Development and Maintenance Services 107

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➢ Office of the Ombudsman – Central Office (OMB-CO)
➢ Office of the Special Prosecutor (OSP)
➢ Office of the Deputy Ombudsman for Luzon (OMB-Luzon)
➢ Office of the Deputy Ombudsman for Visayas (OMB-Visayas)
➢ Office of the Deputy Ombudsman for Mindanao (OMB-Mindanao)
➢ Office of the Deputy Ombudsman for the Military and
Other Law Enforcement Offices (OMB-MOLEO)
➢ OMB-Visayas Iloilo City Regional Office
➢ OMB-Visayas Tacloban City Regional Office
➢ OMB-Mindanao Cagayan De Oro City Regional Office

EXTERNAL SERVICES

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1. APPLICATION FOR OMBUDSMAN CLEARANCE
Application for certification that the client has no administrative, criminal, and forfeiture case/s pending with the Office of the
Ombudsman (OMB) or OMB case/s filed with courts which is/are pending at the time of its issuance

Office/Bureau/Division: Clearance Unit of OMB Offices in Quezon City, Cebu City, and Davao City

OMB Regional Offices in Iloilo City, Tacloban City, Cagayan De Oro City (receiving
offices only, applications will be forwarded to concerned Clearance Unit for
processing)

Classification: Simple if there is no record of pending case/s

Complex if there is a record of pending case/s or namesake of client or if

application is filed through mail, courier, online or in bulk

Exceptional cases and for application received by OMB Regional Offices in Iloilo
City, Tacloban City, and Cagayan de Oro City

Type of Transaction: G2C – Government to Citizen; G2G – Government to Government

Who may avail: Any person may apply personally or through a duly authorized representative

Heads of departments, offices, agencies, bureaus, or their duly authorized

representatives, with respect to their own personnel and under the terms of an
existing memorandum of agreement with the OMB

Chairpersons or duly authorized representatives of the Judicial and Bar Council,

Commission on Appointments, and other search and selection committees or
bodies, as to their respective clients or nominees

Note: Applications with incomplete documentary requirements and/or incomplete payment will not be processed.

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REQUIREMENTS WHERE TO SECURE

BASIC REQUIREMENTS (WALK-IN or MAIL)

1. Duly accomplished Application for Ombudsman Clearance (OMB Clearance Unit or may be downloaded at
Form 1) originally signed by the applicant or a formal letter- www.ombudsman.gov.ph
request addressed to the Ombudsman from requesting
government agency or institution
(1 original copy)

2. Valid ID of applicant (any of the following): Concerned government office/school/company

a) Government-issued ID with picture
b) Company-issued ID with picture
c) School ID for students
d) Integrated Bar of the Philippines ID
(1 photocopy of the front and back of the ID)

3. Payment of OMB clearance fee of ₱150.00 per copy, except for Client
indigents and first time jobseekers

Note: For mail requests, payment may be made through postal

money order (PMO), which may be secured from the post
office, payable to “Office of the Ombudsman – Clearance
Fees” or through LandBank Linkbiz Portal.

ADDITIONAL REQUIREMENTS (WALK-IN or MAIL)

1. Service record (required only if there is a need for further Concerned government office
verification) (1 photocopy)

2. If the application pertains to a deceased person: Philippine Statistics Authority

a) Death certificate of the deceased person, and

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b) Marriage certificate/birth certificate to prove relationship to the
deceased
(1 photocopy each)

3. If application is filed by a representative:

a) Duly accomplished OMB Form 1 signed by the applicant and a) May be downloaded at
representative (1 original copy), www.ombudsman.gov.ph
b) Authorization letter (1 original copy), and b) Client
c) Valid ID of representative (any of the following): c) Concerned government office/school/
• Government-issued ID with picture company
• Company-issued ID with picture
• School ID for students
• Integrated Bar of the Philippines ID
(1 photocopy of the front and back of the ID)

4. For first time jobseeker, barangay certification stating that the Barangay Hall of the barangay where the
client is a first time jobseeker (1 original copy) applicant resides

5. For indigent client, certificate of indigency (1 original copy) DSWD or Municipal/City Social Welfare and
Development Office or Barangay Hall of the
barangay where the applicant resides

6. Payment of ₱3.00 per page for plain copy and ₱5.00 per page for Client
certified true copy, if applicable

Note: For mail requests, payment may be made through PMO,

which may be secured from the post office, payable to “Office
of the Ombudsman – Clearance Fees” or through LandBank
Linkbiz Portal.

7. If the applicant intends to receive the Clearance/Certification Preferred/private courier service

through courier service, a prepaid envelope should be provided,

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otherwise it will be released to the applicant via ordinary mail free
of charge

BASIC REQUIREMENTS (ONLINE)

1. Duly filled up online Application for Ombudsman Clearance (OMB Online filing at www.ombudsman.gov.ph
Form 1)

2. Valid ID of applicant (any of the following): Concerned government office/school/company

a) Government-issued ID with picture
b) Company-issued ID with picture
c) School ID for students
d) Integrated Bar of the Philippines ID
(1 scanned copy of the front and back of the ID)

3. Payment of OMB clearance fee of ₱150.00 per copy, except for Client
indigents and first time jobseekers

Note: For online requests, payment may be made through postal

money order (PMO), which may be secured from the post
office, payable to “Office of the Ombudsman – Clearance
Fees” or through LandBank Linkbiz Portal.

ADDITIONAL REQUIREMENTS (ONLINE)

1. Service record (required only if there is a need for further Concerned government office
verification) (1 scanned copy)

2. If the application pertains to a deceased person: Philippine Statistics Authority

a) Death certificate of the deceased person, and
b) Marriage certificate/birth certificate to prove relationship to the
deceased
(1 scanned copy each)

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3. If application is filed by a representative:
a) Authorization letter (1 scanned copy), and a) Client
b) Valid ID of representative (any of the following): b) Concerned government office/school/
• Government-issued ID with picture company
• Company-issued ID with picture
• School ID for students
• Integrated Bar of the Philippines ID
(1 scanned copy of the front and back of the ID)

4. For first time jobseeker, barangay certification stating that the Barangay Hall of the barangay where the
client is a first time jobseeker (1 scanned copy) applicant resides

5. For indigent client, certificate of indigency (1 original copy) DSWD or Municipal/City Social Welfare and
Development Office or Barangay Hall of the
barangay where the applicant resides

6. Payment of ₱3.00 per page for plain copy and ₱5.00 per page for Client
certified true copy, if applicable

Note: Payment may be made through PMO, which may be secured

from the post office, payable to “Office of the Ombudsman –
Clearance Fees” or through LandBank Linkbiz Portal.

7. If the applicant intends to receive the Clearance/Certification Preferred/private courier service

through courier service, a prepaid envelope should be provided,
otherwise it will be released to the applicant via ordinary mail free
of charge

FEES TO PROCESSING PERSON

CLIENT STEPS AGENCY ACTION
BE PAID TIME RESPONSIBLE

I. WALK-IN

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1.1. Gets queuing number and 1.1. Calls queuing number, None 5 minutes Receiving Officer
submits OMB Form 1 with receives OMB Form 1 with Clearance Unit
documentary requirements documentary
at Clearance Unit requirements, and checks
compliance

• If compliant, receives • If compliant, prepares

Clearance Payment and gives OMB Form
Slip (OMB Form 1A) 1A and directs client
to Cashier

• If non-compliant, • If non-compliant, fills

receives OMB Form 1 out OMB Form 1B,
with submitted returns OMB Form 1
documentary with submitted
requirements, and documentary
copy of Application for requirements, and
OMB Clearance gives a copy of OMB
Checklist (OMB Form Form 1B with advice
1B) to comply

2.1. Submits OMB Form 1A, 2.1. Gets OMB Form 1A, ₱ 150.00 per 5 minutes Cashier
pays fees, and receives receives payment, issues copy of OMB FMIO/FAB
official receipt (OR) at OR, and advises client to Clearance
Cashier’s Office return to Clearance Unit
₱3.00 per
page for
plain copy/
₱5.00 per
page for
certified
copy (if
applicable)

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3.1. Presents OR and receives 3.1. Records payment details None 5 minutes Receiving Officer
Clearance Claim Slip (OMB on OMB Form 1, prepares Clearance Unit
Form 1C) at Clearance Unit and gives client OMB Form
1C with advice to wait until
queuing number or name
is called, and forwards
OMB Form 1 and its
attachments to Encoder

3.2. Encodes applicant’s None 5 minutes Encoder

information in database Clearance Unit
and forwards OMB Form 1
and its attachments to
assigned Verifier

3.3 Verifies applicant’s None 2 working Verifier

information in Complaint days, Clearance Unit
and Case Monitoring 7 hours, and
System (CCMS), 25 minutes
generates and forwards (simple)
OMB Clearance/ OR
Certification to authorized 6 working
signatory days,
7 hours, and
25 minutes
(complex)
OR
19 working
days,
7 hours, and
25 minutes
(exceptional
cases)

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3.4. Reviews CCMS print-out None 10 minutes Authorized
and OMB Clearance/ Signatory
Certification, signs and Clearance Unit
forwards OMB Clearance/
Certification and OMB
Form 1 with attachments to
Releasing Officer

4.1. Presents OMB Form 1C, 4.1 Calls queuing number or None 5 minutes Releasing Officer
signs Release Transmittal name of applicant, gets Clearance Unit
Report, and receives OMB OMB Form 1C, retrieves
Clearance/ Certification at OMB Clearance/
Clearance Unit Certification, asks client to
sign Release Transmittal
Report, and releases OMB
Clearance/ Certification

TOTAL ₱ 150.00 3 working

per copy of days (simple)
OMB OR
Clearance 7 working
days
₱3.00 per (complex)
page for OR
plain copy/ 20 working
₱5.00 per days
page for (exceptional
certified cases)
copy (if
applicable)

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FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTION
BE PAID TIME RESPONSIBLE

II. MAIL or DROP BOX

1.1. Submits duly accomplished 1.1. Receives OMB Form 1 None 5 minutes Receiving Officer
OMB Form 1, documentary with documentary Clearance Unit
requirements, and requirements and
PMO/proof of payment PMO/proof of payment,
through mail to Clearance and checks compliance
Unit or place in a sealed
envelope and drops in the • If compliant, prepares
designated drop box at and forwards OMB
OMB entrance gate Form 1A and payment
to Cashier

• If compliant and paid

through LandBank
Linkbiz Portal,
forwards OMB Form 1
and its attachments to
Encoder and proceed
to Agency Action 1.4

• If non-compliant, • If non-compliant, fills

acknowledges out OMB Form 1B,
deficiencies and notifies client of
complies with deficiencies through
requirements contact details
provided with advice
to comply

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1.2. Receives OMB Form 1A ₱ 150.00 per 5 minutes Cashier
and payment, issues copy of OMB FMIO/FAB
official receipt (OR) and Clearance
forwards it to Clearance
Unit ₱3.00 per
page for
plain copy/
₱5.00 per
page for
certified
copy (if
applicable)

1.3. Records payment details None 5 minutes Receiving Officer

on OMB Form 1, and Clearance Unit
forwards the form and its
attachments to Encoder

1.4. Encodes applicant’s None 5 minutes Encoder

information in database Clearance Unit
and forwards OMB Form 1
with attachments to
assigned Verifier

1.5. Verifies applicant’s None 5 working Verifier

information in Complaint days, Clearance Unit
and Case Monitoring 7 hours, and
System (CCMS), 25 minutes
generates and forwards (complex)
OMB Clearance/ OR
Certification to authorized 18 working
signatory days,
7 hours, and

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25 minutes
(exceptional
cases)

1.6. Reviews CCMS print-out None 10 minutes Authorized

and OMB Clearance/ Signatory
Certification, signs and Clearance Unit
forwards OMB Clearance/
Certification and OMB
Form 1 with attachments to
Releasing Officer

1.7. Forwards OMB Clearance/ None 5 minutes Releasing Officer

Certification and OR in a Clearance Unit
sealed envelope to Mailing
Officer

2.1. Receives parcel containing 2.1. Mails parcel to delivery None 1 working day Mailing Officer
OMB Clearance/ address provided Records
Certification and OR Division/Unit

TOTAL ₱ 150.00 7 working

per copy of days
OMB (complex)
Clearance OR
20 working
₱3.00 per days
page for (exceptional
plain copy/ cases)
₱5.00 per
page for
certified

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copy (if
applicable)

FEES TO PROCESSING PERSON

CLIENT STEPS AGENCY ACTION
BE PAID TIME RESPONSIBLE

III. ONLINE

1.1. Fills out OMB Form 1 1.1. Retrieves and/or None 5 minutes Receiving Officer
online at downloads OMB Form 1, Clearance Unit
www.ombudsman.gov.ph documentary requirements
and emails documentary and proof of payment; and,
requirements and proof of checks compliance
payment to
ombclearance@ • If compliant and paid
ombudsman.gov.ph through LandBank
Linkbiz Portal,
forwards OMB Form 1
and its attachments to
Encoder and proceed
to Agency Action 1.4

• If payment is through • If compliant and

PMO, submits PMO to payment is through
Clearance Unit PMO, prepares and
personally or through forwards Clearance
mail Payment Slip (OMB
Form 1A) and
payment to Cashier

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• If non-compliant, • If non-compliant, fills
acknowledges out OMB Form 1B,
deficiencies and informs client of
comply with deficiencies through
requirements contact details
provided with advice
to comply

1.2. Gets OMB Form 1A, ₱ 150.00 per 5 minutes Cashier

receives payment, issues copy of OMB FMIO/FAB
OR, and forwards it to Clearance
Clearance Unit
₱3.00 per
page for
plain copy/
₱5.00 per
page for
certified
copy (if
applicable)

1.3. Records payment details None 5 minutes Receiving Officer

on OMB Form 1 and Clearance Unit
forwards the form and its
attachments to Encoder

1.4. Encodes applicant’s None 5 minutes Encoder

information in database Clearance Unit
and forwards OMB Form 1
with attachments to
assigned Verifier

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1.5. Verifies applicant’s None 5 working Verifier
information in Complaint days, Clearance Unit
and Case Monitoring 7 hours, and
System (CCMS), 25 minutes
generates and forwards (complex)
OMB Clearance/ OR
Certification to authorized 18 working
signatory days,
7 hours, and
25 minutes
(exceptional
cases)

1.6. Reviews CCMS print-out None 10 minutes Authorized

and OMB Clearance/ Signatory
Certification, signs and Clearance Unit
forwards OMB Clearance/
Certification and OMB
Form 1 with attachments to
Releasing Officer

1.7. Forwards OMB Clearance/ None 5 minutes Releasing Officer

Certification and OR in a Clearance Unit
sealed envelope to Mailing
Officer

2.1. Receives parcel containing 2.1. Mails parcel to delivery None 1 working day Mailing Officer
OMB Clearance/ address provided Records
Certification and OR Division/Unit

TOTAL ₱ 150.00 7 working

per copy of days
(complex)

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OMB OR
Clearance 20 working
days
₱3.00 per (exceptional
page for cases)
plain copy/
₱5.00 per
page for
certified
copy (if
applicable)

2. REQUEST FOR ASSISTANCE (RAS)/OTHER FORMS OF ASSISTANCE (OFA)

RAS refers to assistance given to any person who has a request, grievance or concern seeking redress, relief or public assistance
which does not amount to any criminal, administrative or forfeiture complaint, wherein the OMB is mandated to intervene within its
jurisdiction.
OFA includes administering of oaths, responding to queries, giving advice, and referring the request for an aid cognizable by other
agencies.

Office/Bureau/Division: Public Assistance Bureau (PAB)/Public Assistance and Corruption Prevention

Bureau (PACPB) of the OMB in Quezon City, Cebu City, Tacloban City, Iloilo City,
Davao City, Cagayan de Oro City

Classification: Simple

Type of Transaction: G2C – Government to Citizen; G2G – Government to Government

Who may avail: Any person

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REQUIREMENTS WHERE TO SECURE

1. Request/grievance letter or duly accomplished Request for Client or PAB/PACPB or may be downloaded at
Assistance Form (OMB Form 2) (1 original copy) www.ombudsman.gov.ph

2. For oath administration, valid ID (any of the following): Concerned government office/school/company
a) Government-issued ID with picture
b) Company-issued ID with picture
c) School ID for students
d) Integrated Bar of the Philippines ID
(1 photocopy of the front and back of the ID to be compared with the
original)

FEES TO PROCESSING PERSON

CLIENT STEPS AGENCY ACTION
BE PAID TIME RESPONSIBLE

I. WALK-IN

1.1. Approaches action officer and 1.1. Receives and reads request/ None 10 minutes Action Officer
submits request/grievance grievance letter, listens to PAB/PACPB
letter at PAB/PACPB client’s concerns

• If no letter was prepared, • If no letter was

accomplishes and prepared, gives client
submits OMB Form 2 OMB Form 2

1.2. Receives acknowledgement 1.2. Takes action or explains None 20 minutes Action Officer
slip procedure to be followed in PAB/PACPB
disposing or acting on
request and gives
acknowledgement slip

TOTAL None 30 minutes

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FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTION
BE PAID TIME RESPONSIBLE

II. PHONE

1.1. Calls PAB/PACPB 1.1. Answers phone, listens and None 30 minutes Action Officer
notes client’s personal PAB/PACPB
details and concerns on
OMB Form 2, and explains
procedure to be followed in
disposing or acting on
request

TOTAL None 30 minutes

FEES TO PROCESSING PERSON

CLIENT STEPS AGENCY ACTION
BE PAID TIME RESPONSIBLE

III. ONLINE

1.1. Submits request by 1.1. Sends acknowledgement None 1 minute Web

accomplishing the form at receipt and forwards to Administrator
www.ombudsman.gov.ph concerned PACPB/PAB PIMRB
through email

1.2. Retrieves and responds to None 29 minutes Action Officer

email explaining procedure PAB/PACPB
to be followed in disposing
or acting on request

TOTAL None 30 minutes

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3. FILING OF COMPLAINT
Submission of a written complaint charging a public officer/employee and other persons alleged to be in conspiracy with the public
officer/employee for violation of laws or regulations

Office/Bureau/Division: Records Division/Unit of the OMB in Quezon City, Cebu City, Tacloban City, Iloilo
City, Davao City, Cagayan de Oro City

Classification: Simple

Type of Transaction: G2C – Government to Citizen; G2G – Government to Government

Who may avail: Any person

REQUIREMENTS WHERE TO SECURE

1. Verified Complaint-Affidavit (Number of named respondents plus 4 Client

additional copies [at least 2 originally signed complaint-affidavits])

2. Supporting documents and evidence, if applicable Client

(Number of named respondents plus 4 additional copies)

3. Verified Certificate of Non-Forum Shopping (CNFS) (At least 2 Client or may also seek assistance from
original copies) PAB/PACPB

Note: Any other form of written complaint may also be submitted. (At Client
least 2 copies)

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FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTION
BE PAID TIME RESPONSIBLE

I. WALK-IN

1.1. Gets queuing number and 1.1. Calls queuing number, None 8 minutes Receiving Officer
submits written complaint and accepts written complaint Records
supporting documents and with supporting documents Division/Unit
evidence, if applicable, at and evidence, checks
Records Division/Unit compliance

• If compliant, receives
complaint and
supporting documents
and evidence

• If non-compliant, • If non-compliant,
acknowledges receives copy of
deficiencies and complaint, notes
receives copy of deficiencies in OMB
Complaint Checklist Form 6, asks client to
Form (OMB Form 6) acknowledge
deficiencies, and gives
copy of OMB Form 6
with advice to comply

• For any other form of

written complaint,
receives copy of
complaint but with
advice to comply with
requirements

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1.2. Forwards complaint with None 2 minutes Receiving Officer
supporting documents and Records
evidence to Encoder Division/Unit

1.3. Encodes details of complaint None 5 minutes Encoder

in Complaint and Case Records
Monitoring System (CCMS) Division/Unit
to generate reference
number and returns
complaint to Receiving
Officer

1.2. Accepts receiving copy of 1.4. Returns receiving copy of None 5 minutes Receiving Officer
complaint complaint Records Division/
Unit

TOTAL None 20 minutes

FEES TO PROCESSING PERSON

CLIENT STEPS AGENCY ACTION
BE PAID TIME RESPONSIBLE

II. ONLINE (This is only a preliminary filing of complaint, the complainant/s must still go to the OMB for confirmation and
submission of evidence.)

1.1. Files complaint through 1.1. Sends acknowledgement None 20 minutes Website
www.ombudsman.gov.ph receipt and forwards to Administrator
concerned Records PIMRB
Division/Unit through email

TOTAL None 20 minutes

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FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTION
BE PAID TIME RESPONSIBLE

III. MAIL

1.1. Mails written complaint and 1.1. Receives complaint and None 20 minutes Receiving Officer
supporting documents and supporting documents and Records Division/
evidence, if applicable, to evidence, if applicable Unit
Records Division/Unit

TOTAL None 20 minutes

4. SUBMISSION OF PLEADINGS OR OTHER DOCUMENTS

Submission of pleadings or other documents by any person in relation to a complaint or an OMB case

Office/Bureau/Division: Records Division/Unit of the OMB in Quezon City, Cebu City, Tacloban City, Iloilo
City, Davao City, Cagayan de Oro City

Classification: Simple

Type of Transaction: G2C – Government to Citizen; G2G – Government to Government

Who may avail: Any person

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REQUIREMENTS WHERE TO SECURE

1. Pleading or other documents for docketed cases (4 copies each; at Client

least 2 original copies of pleadings)

2. Pleading or other documents for complaints with reference number (1 Client

original copy or as indicated in the Complaint Checklist Form [OMB
Form 6])

3. When applicable, proof of service (e.g. registry receipt [RR], RR Client

number, or affidavit of personal service) (1 copy)

FEES TO PROCESSING PERSON

CLIENT STEPS AGENCY ACTION
BE PAID TIME RESPONSIBLE

I. WALK-IN

1.1. Gets queuing number and 1.1. Calls queuing number, None 8 minutes Receiving Officer
submits pleading or other accepts pleading or other Records
documents at Records documents, and checks Division/Unit
Division/Unit compliance

• If compliant, receives
pleading or other
documents

• If non-compliant, • If non-compliant,
acknowledges deficiencies receives pleading or
and receives copy of other documents, asks
Pleadings and Other client to acknowledge
Documents Deficiency deficiencies, and gives
Form (OMB Form 7) client a copy of OMB

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Form 7 with advice to
comply

1.2. Accepts receiving copy 1.2. Returns client’s receiving None 2 minutes Receiving Officer
copy Records
Division/Unit

TOTAL None 10 minutes

FEES TO PROCESSING PERSON

CLIENT STEPS AGENCY ACTION
BE PAID TIME RESPONSIBLE

II. MAIL

1.1. Mails pleading or other 1.1. Receives pleading or other None 10 minutes Receiving Officer
documents to Records documents Records
Division/Unit Division/Unit

TOTAL None 10 minutes

5. REQUEST FOR COPY OF COMPLAINT/CASE DOCUMENTS

Request for copy of documents pertaining to a complaint or an OMB case

Office/Bureau/Division: Records Division/Unit of the OMB in Quezon City, Cebu City, Davao City

30
OMB Regional Offices in Iloilo City, Tacloban City, and Cagayan de Oro City
(receiving offices only, requests will be forwarded to concerned Records Division/Unit
for processing)

Classification: Simple for documents not more than 100 pages

Complex for documents more than 100 pages and/or documents pertaining to a
complaint or an OMB case more than 7 years old

Exceptional cases if there are issues in complying with the request due to lack of
resources caused by circumstances beyond the OMB’s control, there are legal
constraints, and in case of fortuitous events or force majeure; and, requests received
by OMB Regional Offices (Iloilo City, Tacloban City, and Cagayan de Oro City)

Type of Transaction: G2C – Government to Citizen; G2G – Government to Government

Who may avail: Any party to the case or authorized representative

Counsel on record or authorized representative

Any person other than those above enumerated, subject to the written approval of the
Ombudsman

REQUIREMENTS WHERE TO SECURE

BASIC REQUIREMENTS

1. Duly accomplished Request for Copy of Case Documents Form (OMB Records Division/Unit or may be downloaded at
Form 3) (1 original copy) www.ombudsman.gov.ph

2. Valid ID (any of the following): Concerned government office/school/company

a) Government-issued ID with picture
b) Company issued ID with picture

31
c) School ID for students
d) Integrated Bar of the Philippines ID
(1 photocopy of the front and back of the ID)

3. Payment of ₱3.00 per page for plain copy and ₱5.00 per page for Client
certified true copy

Note: For mail requests, payment may be made through postal money
order (PMO), which may be secured from the post office, payable
to “Office of the Ombudsman”.

ADDITIONAL REQUIREMENTS

1. For indigent client, certificate of indigency (1 original copy) DSWD or Municipal/City Social Welfare and
Development Office or Barangay Hall of the
barangay where the client resides

2. If request is filed by a representative:

a) Authorization letter (1 original copy), and a) Client
b) Valid ID of representative (any of the following): b) Concerned government
• Government-issued ID with picture office/school/company
• Company-issued ID with picture
• School ID for students
• Integrated Bar of the Philippines ID
(1 photocopy of the front and back of the ID)

3. If not a party to the case, written request addressed to the Client

Ombudsman indicating client’s contact details and the purpose of
request (1 originally signed)

FEES TO PROCESSING PERSON

CLIENT STEPS AGENCY ACTION
BE PAID TIME RESPONSIBLE

32
I. WALK-IN

1.1. Gets queuing number and 1.1. Calls queuing number; None 5 minutes Receiving Officer
submits OMB Form 3 and receives OMB Form 3 and Records
other requirements at Records other requirements; checks Division/Unit
Division/Unit compliance; and, verifies if
client is a party to the
complaint/OMB case,
counsel on record or
authorized representative

• If client is not a party to

the complaint/OMB case,
or counsel on record, or
authorized
representative, informs
client that the request is
subject to the written
approval of the
Ombudsman

1.2. Forwards OMB Form 3 to None 5 minutes Receiving Officer

Records Custodian Records
Division/Unit

1.3. Retrieves requested None 25 minutes Records

documents (simple) Custodian
OR Records
• If requested documents • If not available, informs 6 working, Division/Unit
are not available, expect client that requested days, 7 hours
to be advised in writing of documents are not and 25
the action taken available at the moment minutes
(complex)

33
and will be advised in OR
writing of the action taken 19 working,
days, 7 hours
• If request pertains to old • If request pertains to old and 25
cases or voluminous cases or voluminous minutes
records, receives copy of records, prepares OMB (exceptional
Document Claim Slip Form 3B and gives copy cases)
(OMB Form 3B) to client

1.2. Receives Payment Slip for 1.4. Prepares OMB Form 3A, None 10 minutes Records
Request for Copy of records the amount to be Custodian
Complaint/Case Document paid in OMB Form 3, directs Records
(OMB Form 3A) at Records client to Cashier, Division/Unit
Division/Unit prepares requested
document/s and forwards
OMB Form 3 to Releasing
Officer

2.1. Pays the amount at Cashier’s 2.1. Receives payment, issues ₱3.00 per 5 minutes Cashier
Office and receives official OR and directs client to page for FMIO/FAB
receipt (OR) Records Division/Unit plain copy/
₱5.00 per
page for
certified
copy

3.1. Submits OR and OMB Form 3.1. Receives OR and checks if None 10 minutes Releasing Officer
3B (if applicable), receives the amount paid matches Records
requested documents and OR, with the total in OMB Form Division/Unit
and signs OMB Form 3 at 3, receives OMB Form 3B (if
Records Division/Unit applicable), releases
requested documents and

34
OR, and asks to sign OMB
Form 3

TOTAL ₱3.00 per 60 minutes

page for (simple)
plain copy/ OR
₱5.00 per 7 working
page for days
certified (complex)
copy OR
20 working
days
(exceptional
case)

FEES TO PROCESSING PERSON

CLIENT STEPS AGENCY ACTION
BE PAID TIME RESPONSIBLE

II. MAIL

1.1. Submits duly accomplished 1.1. Receives OMB Form 3 and None 5 minutes Receiving Officer
OMB Form 3 and documentary documentary requirements; Records
requirements, through mail to checks compliance; and Division/Unit
Records Division/Unit verifies if client is a party to
the complaint/OMB case,
counsel on record or
authorized representative

• If client is not a party to

the complaint/OMB
case, or counsel on

35
record, or authorized
representative, informs
client that the request is
subject to the written
approval of the
Ombudsman

1.2. Forwards OMB Form 3 to None 5 minutes Receiving Officer

Records Custodian Records
Division/Unit

1.3. Retrieves requested None 25 minutes Records

documents (simple) Custodian
OR Records
• If requested documents • If not available, informs 6 working, Division/Unit
are not available, expect client that requested days, 7 hours
to be advised in writing of documents are not and 25
the action taken available at the moment minutes
and will be advised in (complex)
writing of the action OR
taken 19 working,
days, 7 hours
• If request pertains to old • For old cases or and 25
cases or voluminous voluminous records, minutes
records, receives copy of prepares OMB Form 3B (exceptional
OMB Form 3B informing the client cases)
when the document will
be released

1.2. Receives letter and Payment 1.4. Prepares OMB Form 3A, None 10 minutes Records
Slip for Request for Copy of records the amount to be Custodian
Complaint/Case Document paid in OMB Form 3, Records
(OMB Form 3A) through mail informs client in writing the Division/Unit

36
amount and mode of
payment

2.1. Secures PMO and submits it 2.1. Receives PMO, issues ₱3.00 per 5 minutes Cashier
personally or through mail to official receipt (OR) and page for FMIO/FAB
Records Division/Unit forwards to Records plain copy/
Custodian ₱5.00 per
page for
certified
copy

2.2. Receives OR, checks if None 10 minutes Records

amount in the OR matches Custodian
with the total in OMB Form Records
3, prepares cover letter, and Division/Unit
forwards documents to
Mailing Officer

3.1. Receives mail containing 3.1. Mails requested document/s None 10 minutes Mailing Officer
requested document/s and OR and OR to client’s delivery Records
address provided Division/Unit

TOTAL ₱3.00 per 60 minutes

page for (simple)
plain copy/ OR
₱5.00 per 7 working
page for days
certified (complex)
copy OR
20 working
days
(exceptional
cases)

37
6. REQUEST FOR COMPLAINT/CASE INFORMATION
Request for information on the status of a complaint or an OMB case

Office/Bureau/Division: Records Division/Unit of the OMB in Quezon City, Cebu City, Tacloban City, Iloilo
City, Davao City, Cagayan de Oro City

Classification: Simple

Type of Transaction: G2C – Government to Citizen; G2G – Government to Government

Who may avail: Any party to the case or authorized representative

Counsel on record or authorized representative

Any person other than those above enumerated, subject to the written approval of the
Ombudsman

REQUIREMENTS WHERE TO SECURE

BASIC REQUIREMENTS

1. Duly accomplished Request for Complaint/Case Information Form Records Division/Unit or may be downloaded at
(OMB Form 4) (1 original copy) www.ombudsman.gov.ph

2. Valid ID (any of the following): Concerned government office/school/company

a) Government-issued ID with picture
b) Company issued ID with picture
c) School ID for students
d) Integrated Bar of the Philippines ID
(1 photocopy of the front and back of the ID)

38
ADDITIONAL REQUIREMENTS

1. If request is filed by a representative:

a) Authorization letter (1 original copy), and a) Client
b) Valid ID of representative (any of the following): b) Concerned government office/school/
• Government-issued ID with picture company
• Company-issued ID with picture
• School ID for students
• Integrated Bar of the Philippines ID
(1 photocopy of the front and back of the ID to be compared with
the original)

2. If not a party to the case, written request addressed to the Client

Ombudsman indicating client contact details and the purpose of
request (1 originally signed)

FEES TO PROCESSING PERSON

CLIENT STEPS AGENCY ACTION
BE PAID TIME RESPONSIBLE

1.1. Gets queuing number and 1.1. Calls queuing number; None 5 minutes Receiving Officer
submits OMB Form 4 and receives OMB Form 4 and Records
other requirements at other requirements; checks Division/Unit
Records Division/Unit compliance; and, verifies if
client is a party to the
complaint/OMB case,
counsel on record or
authorized representative

• If client is not party to

the complaint/OMB
case, counsel on record
or authorized
representative, informs

39
client that the request is
subject to the written
approval of the
Ombudsman

1.2. Forwards OMB Form 4 to None 3 minutes Receiving Officer

Verifier Records
Division/Unit

1.3. Checks database, writes None 10 minutes Verifier

requested information on Records
OMB Form 4, and forwards Division/Unit
to Releasing Officer

1.2. Receives a copy of OMB 1.4. Gives client a copy of OMB None 2 minutes Releasing Officer
Form 4 and signs the office Form 4, and asks to sign the Records
copy OMB Form 4 office copy of OMB Form 4 Division/Unit

TOTAL None 20 minutes

7. TRANSMITTAL OF SALNs
Transmittal of original hardcopy of Statements of Assets Liabilities, and Net Worth and Disclosures of Business Interest and
Financial Connections (SALNs) by the Personnel/Administrative Division/Unit or Human Resource and Management Office of the
covered agency and instrumentality of the government to the concerned OMB office on or before June 30 of every year or such
period as may be prescribed by the Civil Service Commission

Office/Bureau/Division: Central Records Division (CRD) for declarants who are required to submit their
SALNs to the OMB-Central Office

40
Case Records Evaluation, Monitoring and Enforcement Bureau (CREMEB) of the
following OMB area offices for those required to submit their SALNs in these area
offices:
➢ Office of the Deputy Ombudsman for Luzon
➢ Office of the Deputy Ombudsman for Visayas
➢ Office of the Deputy Ombudsman for Mindanao

***Transmittal of SALNs shall be in the manner provided in Civil Service Commission Resolution No. 1500088, to wit:
Repository Office Officers and Employees

Office of the Ombudsman-Central Office President

Vice-President

Constitutional Officials
• Chairpersons of the Commission on Audit (COA), Commission on
Elections (COMELEC), and Civil Service Commission (CSC)
• Commissioners of COA, COMELEC, and CSC
• Ombudsman
• Deputy Ombudsmen

Office of the Deputy Ombudsman in their Regional officials and employees of the following offices:
respective area offices • Departments, bureaus, and agencies of the National Government
(Luzon, Visayas, or Mindanao) • Judiciary, except Judges
• Constitutional Commissions and Offices
• Government owned or controlled corporations with or without original
charter, and their subsidiaries, except the head of office
• State universities and colleges, except the head of office

Provincial elective and appointive officials including Governors, Vice-Governors,

and Sangguniang Panlalawigan Members
41
City and municipal elective and appointive officials including Mayors, Vice-
Mayors, and Sangguniang Panlungsod/Bayan Members, Barangay officers

Officers of the Armed Forces of the Philippines below the rank of Colonel or
Naval Captain
• Lieutenant Colonel, Major, Captain, 1st Lieutenant and 2nd Lieutenant
(Army and Air Force)
• Commander, Lieutenant Commander, Lieutenant Senior Grade,
Lieutenant Junior Grade and Ensign (Navy)
• Other enlisted officers

Officers of the Philippine National Police* below the rank of Senior

Superintendent (Police Colonel)
• Superintendent (Police Lieutenant Colonel), Chief Inspector (Police
Major), Senior Inspector (Police Captain) and Inspector (Police
Lieutenant)
• Other Police Officers

Officers of the Philippine Coast Guard below the rank of Commodore

• Captain, Commander, Lieutenant Commander, Lieutenant, Lieutenant
Junior Grade and Ensign

* See Republic Act No. 11200 for rank classification in the Philippine National Police

Classification: Simple

Type of Transaction: G2G – Government to Government

Who may avail: Personnel/Administrative Division/Unit or Human Resource Management Office

(HRMO) of each covered agency and instrumentality of the government

42
REQUIREMENTS WHERE TO SECURE

1. Duly accomplished SALNs (1 original hardcopy each) Declarants

2. Transmittal Endorsement enumerating the names of all officials and Personnel/Administrative Division/Unit or HRMO
employees who submitted and did not submit their SALNs and their of agency and government instrumentality
corresponding positions signed by the Head of Personnel/
Administrative Division/Unit or HRMO (1 original copy)

3. Certification from the Review and Compliance Committee (RCC) that Head of RCC
SALNs have been reviewed to determine whether the SALNs were
submitted on time, are complete, and are in proper form (1 original
copy)

FEES TO PROCESSING PERSON

CLIENT STEPS AGENCY ACTION
BE PAID TIME RESPONSIBLE

I. WALK-IN

1.1. Gets queuing number and 1.1. Calls queuing number, None 15 minutes Receiving Officer
submits documentary accepts documentary Records
requirements at Records requirements, and checks Division/Unit
Division/Unit submission of transmittal
endorsement and RCC
certification

• If compliant, receives
documentary
requirements

• If non-compliant, • If non-compliant, returns

acknowledges deficiencies the documents, asks
and receives copy of SALN client to acknowledge

43
Transmittal Checklist (OMB deficiencies, and gives
Form 8) copy of OMB Form 8
with advice to comply

1.2. Accepts receiving copy of 1.2. Returns receiving copy of None 5 minutes Receiving Officer
transmittal endorsement transmittal endorsement Records
Division/Unit

TOTAL None 20 minutes

FEES TO PROCESSING PERSON

CLIENT STEPS AGENCY ACTION
BE PAID TIME RESPONSIBLE

II. MAIL

1.1. Mails documentary 1.1. Receives documentary None 5 minutes Receiving Officer
requirements to Records requirements and forwards Records
Division/Unit to Processing Officer Division/Unit

1.2. Evaluates documentary None 2 working Processing

requirements days, 3 hours Officer
and 55 Records
• If compliant, prepares minutes Division/Unit
acknowledgment receipt
with attached receiving
copy of transmittal
endorsement and
forwards to authorized
signatory

44
• If non-compliant,
prepares letter advising
client to comply and
forwards to authorized
signatory

1.3. Reviews and signs the None 2 hours Authorized

prepared acknowledgment Signatory
receipt with attached Records
receiving copy of transmittal Division/Unit
endorsement or letter, and
forwards to Mailing Officer

2.1. Receives mail 2.1. Mails acknowledgment None 2 hours Mailing Officer
receipt with receiving copy Records
of transmittal endorsement Division/Unit
or letter

TOTAL None 3 working

days

8. REQUEST FOR COPY OF SALN/s

Request for copy of Statements of Assets, Liabilities and Net Worth and Disclosure of Business Interests and Financial Connections
(SALNs) where the OMB is the official repository of the requested SALN/s and is/are on file with or in actual possession by the OMB

Office/Bureau/Division: Central Records Division (CRD) for declarants who are required to submit their
SALNs to the OMB-Central Office

45
Case Records Evaluation, Monitoring and Enforcement Bureau (CREMEB) of the
following area offices for those required to submit their SALNs in these area offices:
➢ Office of the Deputy Ombudsman for Luzon
➢ Office of the Deputy Ombudsman for Visayas
➢ Office of the Deputy Ombudsman for Mindanao

Classification: Exceptional cases – multi-stage processing of the request which includes validation
of the Certification from the Head of Personnel/Administrative
Division/Unit or HRMO or Barangay Chairperson, if the
declarant is a barangay official, that the requested SALN/s is/are
no longer in their possession but copies have been transmitted
to the OMB

– if there are issues in complying with the request due to lack of

resources caused by circumstances beyond the OMB’s control,
there are legal constraints such as restraining orders and
injunctions issued by proper judicial authorities, and in case of
fortuitous events or force majeure

Type of Transaction: G2C – Government to Citizen; G2G – Government to Government

Who may avail: Declarant or his/her duly authorized representative

Any person who has notarized letter of authority from the declarant

REQUIREMENTS WHERE TO SECURE

I. If requester is the declarant:

1. Duly accomplished SALN Request Form (OMB Form 9) originally Records Division/Unit or may be downloaded at
signed by the declarant, subscribed and sworn to before an www.ombudsman.gov.ph
authorized OMB PAB/PACPB administering officer (2 original copies)

46
Note: A SALN Request Form shall pertain to only one declarant.

For mail requests, the SALN Request Form may be subscribed

and sworn to before a notary public or a public officer
authorized to administer oath.

2. Two (2) valid IDs of the declarant with picture and signature, one of Concerned government office/school/company
which is a government-issued ID (1 photocopy each showing the front
and back of the ID to be compared with the original)

3. Certification from the Head of Personnel/Administrative Division/Unit Concerned Personnel/Administrative

or HRMO or Barangay Chairperson, if the declarant is a barangay Division/Unit or HRMO or Barangay Hall
official, that the requested SALN/s is/are no longer in their possession
but copies have been transmitted to the OMB and the reason as to
why the SALNs are no longer available (1 original copy)

4. Payment of ₱5.00 per page of requested SALN/s Client

Note: For mail requests, payment may be made through postal

money order (PMO), which may be secured from the post
office, payable to “Office of the Ombudsman”

II. If requester is filing the request on behalf of the declarant:

1. Duly accomplished SALN Request Form (OMB Form 9) originally Records Division/Unit or may be downloaded at
signed by the requester, subscribed and sworn to before an www.ombudsman.gov.ph
authorized OMB PAB/PACPB administering officer (2 original copies)

Note: A SALN Request Form shall pertain to only one declarant.

For mail requests, the OMB Form 9 may be subscribed and sworn
to before a notary public or a public officer authorized to administer
oath.

47
2. Two (2) valid IDs of the declarant with picture and signature, one of Concerned government office/school/company
which is a government-issued ID (1 photocopy each, showing the
front and back of the ID to be compared with the original)

3. Notarized Special Power of Attorney (SPA) authorizing the requester Declarant

to apply for a copy of the declarant’s SALN/s (1 original copy)

4. Two (2) valid IDs of the requester with picture and signature, one of Concerned government office/school/company
which is a government-issued ID (1 photocopy each, showing the
front and back of the ID to be compared with the original)

5. Certification from the Head of Personnel/Administrative Division/Unit Concerned Personnel/Administrative

or HRMO or Barangay Chairperson, if the declarant is a barangay Division/Unit or HRMO or Barangay Hall
official, that the requested SALN/s is/are no longer in their possession
but copies have been transmitted to the OMB and the reason as to
why the SALNs are no longer available (1 original copy)

6. Payment of ₱5.00 per page of requested SALN/s Client

Note: For mail requests, payment may be made through postal money
order (PMO), which may be secured from the post office, payable
to “Office of the Ombudsman”

III. If requester has a notarized letter of authority from the declarant:

1. Duly accomplished SALN Request Form (OMB Form 9) originally Records Division/Unit or may be downloaded at
signed by the requester, subscribed and sworn to before an www.ombudsman.gov.ph
authorized OMB PAB/PACPB administering officer (2 original copies)

Note: A SALN Request Form shall pertain to only one declarant.

48
2. Two (2) valid IDs of the requester with picture and signature, one of Concerned government office/school/company
which is a government-issued ID (1 photocopy each, showing the
front and back of the ID to be compared with the original)

3. Notarized letter of authority from the declarant allowing the release of Declarant
the requested SALN/s (1 original copy)

4. Certification from the Head of Personnel/Administrative Division/Unit Concerned Personnel/Administrative

or HRMO or Barangay Chairperson, if the declarant is a barangay Division/Unit or HRMO or Barangay Hall
official, that the requested SALN/s is/are no longer in their possession
but copies have been transmitted to the OMB and the reason as to
why the SALNs are no longer available (1 original copy)

5. Payment of ₱5.00 per page of requested SALN Client

Note: Free if requester is a government agency or office

FEES TO PROCESSING PERSON

CLIENT STEPS AGENCY ACTION
BE PAID TIME RESPONSIBLE

I. WALK-IN

1.1. Gets queuing number and 1.1. Calls queuing number; None 20 minutes Receiving Officer
submits OMB Form 9 and receives OMB Form 9 and Records
documentary requirements at documentary requirements; Division/Unit
the Records Division/Unit verifies if client is the
declarant, authorized
representative or has
notarized letter of authority
from the declarant; and,
checks compliance

49
• If the documentary • If the documentary
requirements and/or requirements and/or
information are complete, information are
receives SALN Claim Slip complete, explains
(OMB Form 9B) procedure to be
followed in the request
for copy of SALN,
gives OMB Form 9B,
and forwards OMB
Form 9 and
documentary
requirements to the
Chief/Head of the
Records Division/Unit

• If the documentary • If the documentary

requirements and/or the requirements and/or
information provided are the information
incomplete, provided are
acknowledges incomplete, notes
deficiencies and receives deficiencies in OMB
copy of SALN Checklist Form 9A, asks client to
Form (OMB Form 9A) acknowledge
deficiencies, and gives
copy of OMB Form 9A
with advice to comply

1.2. Validates authenticity of the None 15 working Chief/Head

certification issued by the days Records
Barangay Chairperson, Division/Unit
Head of Personnel/
Administrative Division/Unit

50
or HRMO with agency’s
RCC

• If the certification from

the Head of Personnel/
Administrative
Division/Unit or HRMO
or Barangay
Chairperson is
authentic and the
requested SALN/s
is/are not available
with the agency,
forwards the request to
the Processing Officer

• If the certification from

the Head of Personnel/
Administrative
Division/Unit or HRMO
or Barangay
Chairperson is
authentic and the
requested SALN/s
is/are available with
the agency, advises
client to secure
requested SALN/s
from the agency

• If the agency’s RCC

did not respond within
the prescribed period,

51
forwards the request to
the Processing Officer
with a
recommendation to
deny the request

• If the certification
submitted from the
Head of Personnel/
Administrative
Division/Unit or HRMO
or Barangay
Chairperson is not
authentic,
recommends denial of
the request and
forwards the
documentary
requirements to the
Ombudsman

1.3. Processes SALN request None 4 working days

and 7 hours
1.3.a. Evaluates Processing
Officer
Records
Division/Unit
1.3.b. Searches SALN Custodian
Records
Division/Unit

1.3.c. Reviews and prepares Chief/Head

letter, if required Records
Division/Unit
52
1.3.d. Approves/denies Ombudsman
request OMB Proper

1.4. Prepares Payment Slip for None 15 minutes SALN Custodian

Request for Copy of SALN Records
(OMB Form 9C), records the Division/Unit
amount to be paid, and
forwards to Releasing
Officer

2.1. Presents OMB Form 9B at 2.1. Checks OMB Form 9B, None 5 minutes Releasing Officer
the Records Division/Unit at gives OMB Form 9C, and Records
the appointed date, and directs client to Cashier Division/Unit
receives OMB Form 9C

• If requested SALN/s • If requested SALN/s

is/are not available, is/are not available,
receives letter gives letter

3.1. Gives OMB Form 9C and 3.1. Receives OMB Form 9C and ₱5.00 per 10 minutes Cashier
pays the amount at the payment, issues OR, and page of FMIO/FAB
Cashier and receives official directs client to Records requested
receipt (OR) Division/Unit SALN/s

4.1. Submits OR and OMB Form 4.1. Receives OR and OMB None 10 minutes Releasing Officer
9B, receives requested Form 9B, checks if amount Records
SALN/s and OR, and signs in the OR matches with the Division/Unit
OMB Form 9 at Records total in OMB Form 9C,
Division/Unit releases requested SALN/s
and OR, and asks to sign
OMB Form 9

53
TOTAL ₱5.00 per 20 working
page of days
requested
SALN/s

FEES TO PROCESSING PERSON

CLIENT STEPS AGENCY ACTION
BE PAID TIME RESPONSIBLE

II. MAIL (applicable only if requester is the declarant or his/her authorized representative)

1.1. Submits OMB Form 9 and 1.1. Receives OMB Form 9 and None 20 minutes Receiving Officer
documentary requirements documentary requirements, Records
through mail to the Records verifies if client is the Division/Unit
Division/Unit declarant or authorized
representative of the
declarant, and checks
compliance

• If the documentary
requirements and/or
information provided are
complete, forwards OMB
Form 9 and
documentary
requirements to
Chief/Head of the
Records Division/Unit

• If the documentary • If the documentary

requirements and/or requirements and/or the
the information information provided are

54
provided are incomplete, notes
incomplete, receives deficiencies in OMB
advice and SALN Form 9A and mails it to
Checklist Form (OMB client with advice to
Form 9A) through mail comply

1.2. Validates authenticity of the None 15 working Chief/Head

certification issued by the days Records
Barangay Chairperson or Division/Unit
HRMO with agency’s RCC

• If the certification from

the Head of Personnel/
Administrative
Division/Unit or HRMO
or Barangay
Chairperson is
authentic and the
requested SALN/s
is/are not available with
the agency, forwards
the request to the
Processing Officer

• If the certification from

the Head of Personnel/
Administrative
Division/Unit or HRMO
or Barangay
Chairperson is
authentic and the
requested SALN/s
is/are available with the

55
agency, advises client
to secure requested
SALN/s from the
agency

• If the agency’s RCC did

not respond within the
prescribed period,
forwards the request to
the Processing Officer
with a recommendation
to deny the request

• If the certification
submitted from the
Head of Personnel/
Administrative
Division/Unit or HRMO
or Barangay
Chairperson is not
authentic, recommends
denial of the request
and forwards the
documentary
requirements to the
Ombudsman

1.3. Processes SALN request None 4 working days

and 7 hours
1.3.a. Evaluates Processing
Officer
Records
Division/Unit

56
1.3.b. Searches SALN Custodian
Records
Division/Unit

1.3.c. Reviews and prepares Chief/Head

Records
letter, if required Division/Unit
1.3.d. Approves/denies Ombudsman
request OMB Proper

1.4. Prepares Payment Slip for None 10 minutes SALN Custodian

Request for Copy of SALN Records
(OMB Form 9C), records the Division/Unit
amount to be paid, and
forwards to Mailing Officer

1.2. Receives OMB Form 9C 1.5. Sends OMB Form 9C and/or None 5 minutes Mailing Officer
and/or letter through mail letter to requester Records
Division/Unit

2.1. Secures PMO then submits 2.1. Receives PMO and OMB None 5 minutes Receiving Officer
PMO and OMB Form 9C Form 9C and forwards to Records
personally or through mail to Cashier Division/Unit
Records Division/Unit

2.2. Receives PMO, issues ₱5.00 per 5 minutes Cashier

official receipt (OR) and page of FMIO/FAB
forwards to Releasing requested
Officer SALN/s

2.3. Receives OR, checks if None 5 minutes Releasing Officer

amount in the OR matches Records
with the total in OMB Form Division/Unit

57
9C, prepares cover letter,
and forwards documents to
Mailing Officer

3.1. Receives copy of SALN/s and 3.1. Mails requested copy of None 10 minutes Mailing Officer
OR through mail SALN/s and OR to client’s Records
delivery address provided Division/Unit

TOTAL ₱5.00 per 20 working

page of days
requested
SALN/s

9. REQUEST FOR COPY OF SALN/s OF OMB OFFICIALS AND EMPLOYEES

Request for copy of Statements of Assets, Liabilities and Net Worth and Disclosure of Business Interests and Financial Connections
(SALNs) of active and former OMB officials and employees by any person who is neither the declarant nor an authorized
representative of the declarant but has a notarized letter of authority from the declarant, provided that the concerned former OMB
official or employee has retired/separated from the OMB for not more 10 years from date of request

Office/Bureau/Division: Human Resource Management Division (HRMD), OMB-Central Office

Finance and Administrative Bureau (FAB) for the following OMB offices:
➢ Office of the Special Prosecutor
➢ Office of the Deputy Ombudsman for Luzon
➢ Office of the Deputy Ombudsman for Visayas
➢ Office of the Deputy Ombudsman for Mindanao
➢ Office of the Deputy Ombudsman for the
Military and Other Law Enforcement Offices

58
Classification: Simple

Type of Transaction: G2C – Government to Citizen; G2G – Government to Government

Who may avail: Any person who is neither the declarant nor an authorized representative of the
declarant but with a notarized letter of authority from the declarant

REQUIREMENTS WHERE TO SECURE

1. Duly accomplished Request for SALN/s of OMB Officials and HRMD/FAB or may be downloaded at
Employees Form (OMB Form 10) originally signed by the requester, www.ombudsman.gov.ph
subscribed and sworn to before an authorized OMB PAB/PACPB
administering officer (2 original copies)

Note: A SALN Request Form shall pertain to only one declarant.

2. Two (2) valid IDs of the requester with picture and signature, one of Concerned government office/school/company
which is a government-issued ID (1 photocopy each, showing the
front and back of the ID to be compared with the original)

3. Notarized letter of authority from the declarant allowing the release of Declarant
the requested SALN/s (1 original copy)

4. Payment of ₱5.00 per page of requested SALN/s Client

Note: Free if requester is a government agency or office

FEES TO PROCESSING PERSON

CLIENT STEPS AGENCY ACTION
BE PAID TIME RESPONSIBLE

1.1. Gets queuing number and 1.1. Calls queuing number, None 20 minutes Receiving Officer
submits OMB Form 10 and receives OMB Form 10 and HRMD/FAB

59
documentary requirements at documentary requirements,
the HRMD/FAB and checks compliance

• If the documentary • If the documentary

requirements and/or requirements and/or
information are complete, information are
receives Request for complete, explains
SALN/s of OMB Officials procedure to be
and Employees Claim followed in the request
Slip (OMB Form 10B) for copy of SALN,
gives OMB Form 10B,
and forwards OMB
Form 10 and
documentary
requirements to HRM
Officer

• If the documentary • If the documentary

requirements and/or the requirements and/or
information provided are the information
incomplete, provided are
acknowledges incomplete, notes
deficiencies and receives deficiencies in OMB
copy of Request for Form 10A, asks client
SALN/s of OMB Officials to acknowledge
and Employees Checklist deficiencies, and gives
Form (OMB Form 10A) copy of OMB Form
10A with advice to
comply

1.2. Processes SALN request None 2 working days

and 7 hours

60
1.2.a. Evaluates and HRM Officer
searches HRMD/FAB

1.2.c. Reviews and prepares

certification, if Chief/Head
HRMD/FAB
requested SALN/s
is/are not available

1.2.d. Approves/denies Ombudsman

request OMB Proper

1.3. Prepares Request for None 15 minutes HRM Officer

SALN/s of OMB Officials HRMD/FAB
and Employees Payment
Slip (OMB Form 10C),
records the amount to be
paid, and forwards to
Releasing Officer

2.1. Presents OMB Form 10B at 2.1. Checks OMB Form 10B, None 5 minutes Releasing Officer
the HRMD/FAB at the gives OMB Form 10C, and HRMD/FAB
appointed date, and receives directs client to Cashier
OMB Form 10C

• If requested SALN/s • If requested SALN/s

is/are not available, is/are not available,
receives certification gives certification

3.1. Gives OMB Form 10C, pays 3.1. Receives OMB Form 10C ₱5.00 per 10 minutes Cashier
the amount at the Cashier and payment, issues OR, page of FMIO/FAB
and receives official receipt and directs client to requested
(OR) HRMD/FAB SALN/s

61
4.1. Submits OR and OMB Form 4.1. Receives OR and OMB None 10 minutes Releasing Officer
10B, receives requested Form 10B, checks if amount HRMD/FAB
SALN/s and OR, and signs in the OR matches with the
OMB Form 10 at HRMD/FAB total in OMB Form 10C,
releases requested SALN/s
and OR, and asks to sign
OMB Form 10

TOTAL ₱5.00 per 3 working

page of days
requested
SALN/s

10. REDRESS OF CLIENT COMPLAINT OR GRIEVANCE

Filing of complaint or grievance by clients against any OMB frontline personnel, policies, procedures, systems, and facilities

Office/Bureau/Division: Public Assistance Bureau (PAB)/Public Assistance and Corruption Prevention

Bureau (PACPB) of the OMB in Quezon City, Cebu City, Tacloban City, Iloilo City,
Davao City, Cagayan de Oro City

Records Division/Unit of the OMB in Quezon City, Cebu City, Tacloban City, Iloilo
City, Davao City, Cagayan de Oro City

Classification: Simple

Type of Transaction: G2C – Government to Citizen; G2G – Government to Government

Who may avail: Any person

62
REQUIREMENT WHERE TO SECURE

1. Duly accomplished Redress Form (OMB Form 5) (1 original copy) PAB/PACPB or Records Division/Unit or may be
downloaded at www.ombudsman.gov.ph

FEES TO PROCESSING PERSON

CLIENT STEPS AGENCY ACTION
BE PAID TIME RESPONSIBLE

1.1. Approaches and relays 1.1. Listens to client’s concern None 30 minutes Head of the
concern to the Head of the and gives OMB Form 5 concerned
concerned bureau/division bureau/division

1.2. Accomplishes and submits 1.2. Evaluates OMB Form 5, acts None 30 minutes Head of the
OMB Form 5 to the Head of on the concerns or advises concerned
the concerned bureau/division client of action to be taken bureau/division

1.3 Receives response from the 1.3. Resolves complaint or None 2 working days Head of the
Head of the concerned grievance and informs client and 7 hours concerned
bureau/division in writing of the results bureau/division

None 3 working
TOTAL
days

63
➢ Office of the Ombudsman – Central Office (OMB-CO)
➢ Office of the Special Prosecutor (OSP)
➢ Office of the Deputy Ombudsman for Luzon (OMB-Luzon)
➢ Office of the Deputy Ombudsman for Visayas (OMB-Visayas)
➢ Office of the Deputy Ombudsman for Mindanao (OMB-Mindanao)
➢ Office of the Deputy Ombudsman for the Military and
Other Law Enforcement Offices (OMB-MOLEO)
➢ OMB-Visayas Iloilo City Regional Office
➢ OMB-Visayas Tacloban City Regional Office
➢ OMB-Mindanao Cagayan De Oro City Regional Office

INTERNAL SERVICES

64
11. REQUEST FOR PERSONNEL RECORDS
Request for issuance for any legal purpose of the following: service record; certificate of employment (COE); COE with basic
salary; COE for medical discount; and, certificate of no pending scholarship, study leave and service obligation

Office/Bureau/Division: Human Resource Management Division (HRMD), OMB-Central Office, personally

or through email at [email protected]

Finance and Administrative Bureau (FAB) for Office of the Special Prosecutor,
personally or through email at [email protected]

Finance and Administrative Bureau (FAB) for Office of the Deputy Ombudsman for
Luzon, personally or through email at [email protected]

Finance and Administrative Bureau (FAB) for Office of the Deputy Ombudsman for
Visayas, personally or through email at [email protected]

Finance and Administrative Bureau (FAB) for Office of the Deputy Ombudsman for
Mindanao, personally or through email at [email protected]

Finance and Administrative Bureau (FAB) for Office of the Deputy Ombudsman for
the Military and Other Law Enforcement Offices, personally or through email at
[email protected]

Classification: Simple

Complex when the concerned employee has retired/separated from the OMB for
more than 10 years from date of request

Type of Transaction: G2C – Government to Citizen; G2G – Government to Government

Who may avail: Any active or former OMB employee may apply personally or through an authorized
representative

65
Any person other than those above enumerated, subject to the written approval of the
Ombudsman

REQUIREMENTS WHERE TO SECURE

BASIC REQUIREMENTS

1. Duly accomplished Request for Personnel Records Form (OMB Form HRMD or FAB or may be downloaded at OMB
A) (1 original or scanned copy) Intranet

2. Valid ID (any of the following): Concerned government office/school/company

a) Government-issued ID with picture
b) Company-issued ID with picture
c) School ID for students
d) Integrated Bar of the Philippines ID
(1 photocopy or scanned copy of the front and back of the ID)

ADDITIONAL REQUIREMENTS

1. If request is filed by a representative:

a) Authorization letter (1 original or scanned copy), and a) Client
b) Valid ID of representative (any of the following): b) Concerned government office/
• Government-issued ID with picture school/company
• Company-issued ID with picture
• School ID for students
• Integrated Bar of the Philippines ID
(1 photocopy or scanned copy of the front and back of the ID)

2. Letter request addressed to the Ombudsman stating the purpose if Client

requester is neither an active/former OMB employee or duly
authorized representative of the active/former OMB employee (1
original or scanned copy)

66
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTION
BE PAID TIME RESPONSIBLE

1.1. Submits accomplished OMB 1.1. Receives accomplished None 20 minutes Receiving Officer
Form A and other OMB Form A and HRMD/FAB
documentary requirements documentary requirements,
personally at HRMD/FAB or or retrieves email, checks
through email compliance and forwards to
HRM Officer

• If client is not an active/

former OMB employee,
or authorized
representative, informs
that the request is
subject to the written
approval of the
Ombudsman

1.2. Retrieves, prepares None 2 working HRM Officer

requested document and days, 7 hours, HRMD/FAB
forwards to authorized and 10
signatory minutes
(simple)
• Where the concerned • Where the concerned OR
employee has employee has retired/ 6 working
retired/separated from the separated from the OMB days, 7 hours,
OMB for more than 10 for more than 10 years and 10
years from date of from date of request, minutes
request, receives copy of issues OMB Form A1 (complex)
Personnel Records Claim
Slip (OMB Form A1)

67
1.2. Receives OMB Form A1 at 1.3. Reviews and affixes None 30 minutes Authorized
HRMD/FAB signature on the requested Signatory
document and forwards to HRMD/FAB
Releasing Officer

2.1. Receives requested 2.1. Releases requested None 10 minutes Releasing Officer
document and acknowledges document and asks client to HRMD/FAB
receipt on OMB Form A at acknowledge receipt on
HRMD/FAB OMB Form A

• For email request, • For email request,

acknowledges receipt of sends electronic copy of
requested document the requested document
through email

TOTAL None 3 working

days
(simple)
OR
7 working
days
(complex)

68
12. INTERNAL REQUEST FOR COPY OF SALN/s OF OMB OFFICIALS AND EMPLOYEES
Request for copy of Statements of Assets, Liabilities and Net Worth and Disclosure of Business Interests and Financial Connections
(SALNs) of active and former OMB officials and employees, personally or through an authorized representative

Office/Bureau/Division: Human Resource Management Division (HRMD), OMB-Central Office

Finance and Administrative Bureau (FAB) for the following OMB offices:
➢ Office of the Special Prosecutor
➢ Office of the Deputy Ombudsman for Luzon
➢ Office of the Deputy Ombudsman for Visayas
➢ Office of the Deputy Ombudsman for Mindanao
➢ Office of the Deputy Ombudsman for the
Military and Other Law Enforcement Offices

Classification: Simple

Complex when the concerned employee has retired/separated from the OMB for
more than 10 years from date of request and requests made through mail

Type of Transaction: G2C – Government to Citizen; G2G – Government to Government

Who may avail: Declarant who is an active or former OMB employee may apply personally or through
an authorized representative

REQUIREMENTS WHERE TO SECURE

I. If requester is the declarant who is an active OMB official or employee:

1. Duly accomplished Internal Request for SALN/s of OMB Officials and HRMD/FAB or may be downloaded at
Employees Form (OMB Form R) originally signed by the declarant, www.ombudsman.gov.ph
subscribed and sworn to before an authorized OMB PAB/PACPB
administering officer (2 original copies)

69
Note: A SALN Request Form shall pertain to only one declarant.

For mail requests, the SALN Request Form may be subscribed

and sworn to before a notary public or a public officer
authorized to administer oath.

2. OMB ID (1 photocopy showing the front and back of the ID to be OMB

compared with the original)

3. Payment of ₱5.00 per page of requested SALN/s Client

Note: For mail requests, payment may be made through postal

money order (PMO), which may be secured from the post
office, payable to “Office of the Ombudsman”

II. If requester is the declarant who is a former OMB official or employee:

1. Duly accomplished Internal Request for SALN/s of OMB Officials and HRMD/FAB or may be downloaded at
Employees Form (OMB Form R) originally signed by the declarant, www.ombudsman.gov.ph
subscribed and sworn to before an authorized OMB PAB/PACPB
administering officer (2 original copies)

Note: A SALN Request Form shall pertain to only one declarant.

2. Two (2) valid IDs of the declarant with picture and signature, one of Concerned government office/school/company
which is a government-issued ID (1 photocopy each showing the front
and back of the ID to be compared with the original)

3. Payment of ₱5.00 per page of requested SALN/s Client

70
III. If requester is filing the request on behalf of the declarant:

1. Duly accomplished Request for SALN/s of OMB Officials and HRMD/FAB or may be downloaded at
Employees Form (OMB Form R) originally signed by the requester, www.ombudsman.gov.ph
subscribed and sworn to before an authorized OMB PAB/PACPB
administering officer (2 original copies)

Note: A SALN Request Form shall pertain to only one declarant.

For mail requests for copy of SALN/s of active OMB official or

employee, the OMB Form 9 may be subscribed and sworn to
before a notary public or a public officer authorized to administer
oath.

2. Two (2) valid IDs of the declarant with picture and signature, one of Concerned government office/school/company
which is a government-issued ID (1 photocopy each, showing the
front and back of the ID to be compared with the original)

3. Notarized Special Power of Attorney (SPA) authorizing the requester Declarant

to apply for a copy of the declarant’s SALN/s (1 original copy)

4. Two (2) valid IDs of the requester with picture and signature, one of Concerned government office/school/company
which is a government-issued ID (1 photocopy each, showing the
front and back of the ID to be compared with the original)

5. Payment of ₱5.00 per page of requested SALN/s Client

Note: For mail requests, payment may be made through postal money
order (PMO), which may be secured from the post office, payable
to “Office of the Ombudsman”

71
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTION
BE PAID TIME RESPONSIBLE

I. WALK-IN

1.1. Gets queuing number and 1.1. Calls queuing number; None 20 minutes Receiving Officer
submits OMB Form R and receives OMB Form R and HRMD/FAB
documentary requirements at documentary requirements,
the HRMD/FAB verifies if client is the
declarant or an authorized
representative, and checks
compliance

• If the documentary • If the documentary

requirements and/or requirements and/or
information are complete, information are
receives Internal Request complete, explains
for SALN/s of OMB procedure to be
Officials and Employees followed in the request
Claim Slip (OMB Form for copy of SALN,
R2) gives OMB Form R2,
and forwards OMB
Form R and
documentary
requirements to HRM
Officer

• If the documentary • If the documentary

requirements and/or the requirements and/or
information provided are the information
incomplete, provided are
acknowledges incomplete, notes
deficiencies and receives deficiencies in OMB

72
copy of Internal Request Form R1, asks client to
for SALN/s of OMB acknowledge
Officials and Employees deficiencies, and gives
Checklist Form (OMB copy of OMB Form R1
Form R1) with advice to comply

1.2. Processes SALN request None 2 working days

and 7 hours
1.2.a. Evaluates and (simple) HRM Officer
searches OR HRMD/FAB
6 working days
1.2.c. Reviews and prepares and 7 hours Chief/Head
certification, if (complex) HRMD/FAB
requested SALN/s
is/are not available

1.2.d. Approves/denies Ombudsman

request OMB Proper

1.3. Prepares Internal Request None 15 minutes HRM Officer

for SALN/s of OMB Officials HRMD/FAB
and Employees Payment
Slip (OMB Form R3),
records the amount to be
paid, and forwards to
Releasing Officer

2.1. Presents OMB Form R2 at 2.1. Checks OMB Form R2, None 5 minutes Releasing Officer
the HRMD/FAB at the gives OMB Form R3, and HRMD/FAB
appointed date, and receives directs client to Cashier
OMB Form R3

73
• If requested SALN/s • If requested SALN/s
is/are not available, is/are not available,
receives certification gives certification

3.1. Gives OMB Form R3 and 3.1. Receives OMB Form R3 and ₱5.00 per 10 minutes Cashier
pays the amount at the payment, issues OR, and page of FMIO/FAB
Cashier and receives official directs client to Releasing requested
receipt (OR) Officer SALN/s

4.1. Submits OR and OMB Form 4.1. Receives OR and OMB None 10 minutes Releasing Officer
R2, receives requested Form R2, checks if amount HRMD/FAB
SALN/s and OR, and signs in the OR matches with the
OMB Form R at HRMD/FAB total in OMB Form R3,
releases requested SALN/s
and OR, and asks to sign
OMB Form R

TOTAL ₱5.00 per 3 working

page of days (simple)
requested OR
SALN/s 7 working
days
(complex)

FEES TO PROCESSING PERSON

CLIENT STEPS AGENCY ACTION
BE PAID TIME RESPONSIBLE

II. MAIL (applicable only if declarant is an active OMB official or employee)

1.1. Submits OMB Form R and 1.1. Receives OMB Form R and None 20 minutes Receiving Officer
documentary requirements documentary requirements, HRMD/FAB

74
through mail to the verifies if client is the
HRMD/FAB declarant or an authorized
representative, and checks
compliance

• If the documentary
requirements and/or
information provided are
complete, forwards OMB
Form R and
documentary
requirements to HRM
Officer

• If the documentary • If the documentary

requirements and/or requirements and/or the
the information information provided are
provided are incomplete, notes
incomplete, receives deficiencies in OMB
advice and copy of Form R1 and mails it to
OMB Form R1 through client with advice to
mail comply

1.2. Processes SALN request None 6 working days

and 7 hours
1.2.a. Evaluates and HRM Officer
searches HRMD/FAB

Chief/Head
1.2.b. Reviews and HRMD/FAB
prepares certification,
if requested SALN/s
is/are not available

75
1.2.c. Approves/denies Ombudsman
request OMB Proper

1.3. Prepares Payment Slip for None 10 minutes HRM Officer

Request for Copy of SALN HRMD/FAB
of OMB Officials and
Employees (OMB Form R3),
records the amount to be
paid, and forwards to
Mailing Officer

1.2. Receives OMB Form R3 1.4. Sends OMB Form R3 and/or None 5 minutes Mailing Officer
and/or certification through certification to requester Records
mail Division/Unit

2.1. Secures PMO then submits 2.1. Receives PMO and OMB None 5 minutes Receiving Officer
PMO and OMB Form R3 Form R3 and forwards to HRMD/FAB
personally or through mail to Cashier
HRMD/FAB

2.2. Receives PMO, issues ₱5.00 per 5 minutes Cashier

official receipt (OR) and page of FMIO/FAB
forwards to Releasing requested
Officer SALN/s

2.3. Receives OR, checks if None 5 minutes Releasing Officer

amount in the OR matches HRMD/FAB
with the total in OMB Form
R3, prepares cover letter,
and forwards documents to
Mailing Officer

76
3.1. Receives copy of SALN/s and 3.1. Mails requested copy of None 10 minutes Mailing Officer
OR through mail SALN/s and OR to client Records
Division/Unit

TOTAL ₱5.00 per 7 working

page of days
requested
SALN/s

13. REQUEST FOR CERTIFICATION OF LEAVE BALANCE

Request of an active OMB employee for the issuance of certification of leave balance for any legal purpose

Office/Bureau/Division: Human Resource Management Division (HRMD), OMB-Central Office, personally

or through email at [email protected]

Finance and Administrative Bureau (FAB) for Office of the Special Prosecutor,
personally or through email at [email protected]

Finance and Administrative Bureau (FAB) for Office of the Deputy Ombudsman for
Luzon, personally or through email at [email protected]

Finance and Administrative Bureau (FAB) for Office of the Deputy Ombudsman for
Visayas, personally or through email at [email protected]

Finance and Administrative Bureau (FAB) for Office of the Deputy Ombudsman for
Mindanao, personally or through email at [email protected]

Finance and Administrative Bureau (FAB) for Office of the Deputy Ombudsman for
the Military and Other Law Enforcement Offices, personally or through email at
[email protected]
77
Classification: Simple

Type of Transaction: G2G – Government to Government

Who may avail: Any active OMB employee may apply personally or through an authorized
representative

REQUIREMENTS WHERE TO SECURE

BASIC REQUIREMENTS

1. Duly accomplished Request for Leave Balance Form (OMB Form B) HRMD or FAB or may be downloaded at OMB
(1 original or scanned copy) Intranet

2. Valid ID (any of the following): Concerned government office/school/company

a) Government-issued ID with picture
b) Company-issued ID with picture
c) School ID for students
d) Integrated Bar of the Philippines ID
(1 photocopy or scanned copy of the front and back of the ID)

ADDITIONAL REQUIREMENTS

1. If request is filed by a representative:

a) Authorization letter (1 original or scanned copy), and a) Client
b) Valid ID of representative (any of the following): b) Concerned government office/
• Government-issued ID with picture school/company
• Company-issued ID with picture
• School ID for students
• Integrated Bar of the Philippines ID
(1 photocopy or scanned copy of the front and back of the ID)

78
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTION
BE PAID TIME RESPONSIBLE

1.1. Submits accomplished OMB 1.1. Receives accomplished None 10 minutes Receiving Officer
Form B and other OMB Form B and HRMD/FAB
documentary requirements, documentary requirements,
personally at HRMD/FAB or checks compliance and
through email forwards to HRM Officer

1.2. Prepares certification and None 2 working HRM Officer

forwards to authorized days, 3 hours HRMD/FAB
signatory and 40
minutes

1.3. Reviews and affixes None 4 hours Authorized

signature on the requested Signatory
document and forwards to HRMD/FAB
Releasing Officer

2.1. Receives requested 2.1. Releases requested None 10 minutes Releasing Officer
document and acknowledges document, requires the HRMD/FAB
receipt on OMB Form B at client to acknowledge
HRMD/FAB receipt on OMB Form B

• For email request, • For email request,

receives requested sends electronic copy
document and of the requested
acknowledges email document

None 3 working
TOTAL
days

79
14. MEDICAL CONSULTATION
Refers to medical check-up, consultation, diagnostic assessment, management, and first aid treatment

Office/Bureau/Division: OMB Medical Clinic

Classification: Simple
Type of Transaction: G2C – Government to Citizen; G2G – Government to Government
Who may avail: All officials and employees, regardless of status and appointment, and their qualified
dependents; consultants; and, personnel servicing the OMB (job order, security
guards, janitors and other maintenance staff)

In case of emergency, the general public but shall be limited to first aid treatment
REQUIREMENT WHERE TO SECURE
1. Patient’s Medical Chart (OMB Form C) (1 original copy) OMB Medical Clinic
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTION
BE PAID TIME RESPONSIBLE
I. VITAL SIGNS MONITORING
1.1. Gets queuing number, writes 1.1. Checks logbook and None 15 minutes Nurse
name and office in the determines if client has an OMB Medical
logbook at OMB Medical existing record Clinic
Clinic
• If returning client,
retrieves OMB Form C

• If new client, accomplishes • If new client, asks to

OMB Form C at OMB accomplish OMB Form C
Medical Clinic
1.2. Relays concerns and receives 1.2. Calls queuing number, asks None 15 minutes Nurse
medical attention concerns, checks and OMB Medical
Clinic
80
records vital signs, and if
applicable, administers
vaccine
TOTAL None 30 minutes

FEES TO PROCESSING PERSON

CLIENT STEPS AGENCY ACTION
BE PAID TIME RESPONSIBLE
II. CONSULTATION
1.1. Gets queuing number, writes 1.1. Checks logbook and None 15 minutes Nurse
name and office in the determines if client has an OMB Medical
logbook at OMB Medical existing record Clinic
Clinic
• If returning client,
retrieves OMB Form C

• If new client, • If new client, asks to

accomplishes OMB Form accomplish OMB Form
C at OMB Medical Clinic C
1.2. Relays concerns and waits to 1.2. Calls queuing number, asks None 15 minutes Nurse
meet with the Doctor concerns, and if applicable, OMB Medical
checks and records vital Clinic
signs of client, and forwards
OMB Form C to Doctor
2.1. Relays concerns and listens 2.1. Listens and addresses None 30 minutes Doctor
to Doctor’s advice, and client’s concerns; records on OMB Medical
receives prescription and/or OMB Form C the concerns Clinic
treatment, if applicable and diagnosis, and if
applicable, treatment
provided
TOTAL None 1 hour
81
15. LABORATORY EXAMINATION
Refers to laboratory examination of blood and/or urine

Office/Bureau/Division: OMB Medical Clinic

Classification: Simple

Type of Transaction: G2C – Government to Citizen; G2G – Government to Government

Who may avail: All officials and employees, regardless of status and appointment, and their qualified
dependents; and, consultants

In case of emergency, personnel servicing the OMB (job order, security guards,
janitors and other maintenance staff)

REQUIREMENT WHERE TO SECURE

1. Doctor’s request to be presented for the purpose of scheduling the Any licensed doctor or OMB Medical Clinic
laboratory examination (1 original copy)

FEES TO PROCESSING PERSON

CLIENT STEPS AGENCY ACTION
BE PAID TIME RESPONSIBLE

1.1. Gets queuing number, writes 1.1. Calls queuing number, None 10 minutes Medical
name and office in the interviews client, receives Technologist
logbook, and submits doctor’s doctor’s request and collects OMB Medical
request at OMB Medical required samples Clinic
Clinic

1.2. Receives information on date 1.2. Informs client of the date of None 5 minutes Medical
of release of result release of result Technologist
OMB Medical
Clinic

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1.3. Conducts laboratory test None 2 working days Medical
Technologist
OMB Medical
Clinic

2.1. Receives laboratory result at 2.1. Releases laboratory result None 15 minutes Releasing Officer
OMB Medical Clinic OMB Medical
Clinic

TOTAL None 2 working

days and 30
minutes

16. DENTAL CONSULTATION AND PROCEDURE

A dental consultation is a non-invasive visit to the Dental Clinic to discuss issues, concerns, and treatment options.
A dental procedure is an invasive and/or a non-invasive treatment such as, but not limited to, oral prophylaxis, filling, tooth
extraction, and first aid treatment in case of dental emergency.

Office/Bureau/Division: OMB Dental Clinic

Classification: Simple

Type of Transaction: G2C – Government to Citizen; G2G – Government to Government

Who may avail: All officials and employees, regardless of status and appointment, and their qualified
dependents; consultants; and, personnel servicing the OMB (job order, security
guards, janitors and other maintenance staff)

In case of emergency, the general public but shall be limited to first aid treatment

83
REQUIREMENTS WHERE TO SECURE

1. Patient’s Dental Chart (OMB Form D) (1 original copy) OMB Dental Clinic

2. Dental Procedure Consent Form (OMB Form D1), if applicable OMB Dental Clinic
(1 original copy)

FEES TO PROCESSING PERSON

CLIENT STEPS AGENCY ACTION
BE PAID TIME RESPONSIBLE

1.1. Gets queuing number, writes 1.1. Checks logbook and None 10 minutes Dental Hygienist
name and office in the determines if client has an OMB Dental
logbook at the OMB Dental existing record Clinic
Clinic
• If returning client,
retrieves OMB Form D

• If new client, • If new client, asks to

accomplishes OMB accomplish OMB Form
Form D at OMB Dental D
Clinic

1.2. Forwards OMB Form D to None 10 minutes Dental Hygienist

Dentist and calls queuing OMB Dental
number Clinic

2.1. Relays concerns to the 2.1. Listens and addresses None 20 minutes Dentist
Dentist, receives dental client’s concerns; records on (dental OMB Dental
attention and prescription, if OMB Form D the concerns consultation) Clinic
applicable and diagnosis, and if OR
applicable, treatment 1 hour and 10
provided minutes

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• If a procedure will be • If a procedure will be (dental
undertaken, signs the undertaken, requires procedure)
OMB Form D1 at OMB the client to sign the
Dental Clinic OMB Form D1

TOTAL None 40 minutes

(dental
consultation)
OR
1 hour and 30
minutes
(dental
procedure)

17. REQUEST FOR CERTIFICATION FROM ACCOUNTING DIVISION

Request for the issuance of certifications for any legal purpose of the following: a. compensation, b. PHILHEALTH/GSIS/
PAGIBIG premiums, and c. last salary received, and issuance of certified copy of BIR Form 2316

Office/Bureau/Division: OMB Accounting Division (Central Office), personally or through email at

[email protected]

Classification: Simple

Complex when the documents requested are more than 7 years old or the client has
retired/separated from the OMB for more than 10 years from date of request

Type of Transaction: G2C – Government to Citizen; G2G – Government to Government

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Who may avail: Any active OMB employee may apply personally or through an authorized
representative

Any former OMB employee may apply personally or through an authorized

representative but requests will only be limited to certification as to last salary
received and GSIS premiums

REQUIREMENTS WHERE TO SECURE

BASIC REQUIREMENTS

1. Duly accomplished Request for Employee’s Accounting Records Accounting Division or may be downloaded at
Form (OMB Form E) (1 original or scanned copy) OMB Intranet

2. Valid ID (any of the following): Concerned government office/school/company

a) Government-issued ID with picture
b) Company-issued ID with picture
c) School ID for students
d) Integrated Bar of the Philippines ID
(1 photocopy or scanned copy of the front and back of the ID)

ADDITIONAL REQUIREMENTS

1. If request is filed by a representative: a) Client

a) Authorization letter (1 original or scanned copy), and b) Concerned government office/
b) Valid ID of representative (any of the following): school/company
• Government-issued ID with picture
• Company-issued ID with picture
• School ID for students
• Integrated Bar of the Philippines ID
(1 photocopy or scanned copy of the front and back of the ID)

86
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTION
BE PAID TIME RESPONSIBLE

1.1. Submits accomplished OMB 1.1. Receives OMB Form E and None 20 minutes Receiving Officer
Form E with documentary documentary requirements Accounting
requirements, personally at or retrieves email, checks Division
Accounting Division or compliance, and forwards to
through email Accounting Officer

• For complex transaction, • For complex transaction,

receives Employee’s issues OMB Form E1
Accounting Records Claim
Slip (OMB Form E1)

1.2. Retrieves and prepares None 4 hours Accounting

requested document, and (simple) Officer
forwards to authorized OR Accounting
signatory 6 working days Division
and
5 hours
(complex)

1.3. Reviews and affixes None 30 minutes Authorized

signature on the requested (simple) Signatory
document, and forwards to OR Accounting
Releasing Officer 2 hours and Division
30 minutes
(complex)

1.2. Receives requested 1.4. Releases requested None 10 minutes Releasing Officer
document and acknowledges document and requires the Accounting
receipt on OMB Form E at client to acknowledge Division
Accounting Division receipt on OMB Form E

87
• For email request, • For email request, sends
acknowledges receipt electronic copy of the
through email requested document

TOTAL None 5 hours

(simple)
OR
7 working
days
(complex)

18. REQUEST FOR CASH ADVANCE

Request for cash advance intended for petty cash and for expenses to be incurred for official travel and special purposes

Office/Bureau/Division: OMB Accounting Division (Central Office), personally or through email at

[email protected]

Classification: Simple

Type of Transaction: G2G – Government to Government

Who may avail: Authorized OMB official/employee

88
REQUIREMENTS WHERE TO SECURE

BASIC REQUIREMENTS

1. Disbursement Voucher (DV) Box A signed by the authorized Accounting Division or may be downloaded at
signatory (3 original copies) OMB Intranet

2. Obligation Request and Status (ORS) with Box A signed by the Budget Division or may be downloaded at OMB
authorized signatory (3 original copies) Intranet

ADDITIONAL REQUIREMENTS

1. For local travel:

a) Travel Authority and/or Office Order a) Concerned OMB Office
b) Duly approved Itinerary of Travel (IT) b) Concerned employee/officer
c) Transportation canvass of at least three providers c) Concerned employee/officer
(1 original or photocopy each)

2. For foreign travel:

a) Travel Authority and/or Office Order a) OMB Proper
b) Duly approved Itinerary of Travel (IT) b) Budget Division
c) Letter of invitation of host/sponsoring c) Host/sponsoring country/
country/agency/organization agency/organization
d) For plane fare, quotations of three (3) travel agencies or its d) Employee/officer concerned
equivalent
e) Flight itinerary issued by the airline/ticketing office/travel agency e) Airline ticketing office
f) Document to show the dollar to peso exchange rate at the date of f) Land Bank of the Philippines website
grant of cash advance
g) In case of seminars/trainings g) Project Management Bureau
• Invitation addressed to the agency inviting participants (issued
by the foreign country)
• Acceptance of the nominees as participants (issued by the
foreign country)

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• Programme Agenda and Logistics Information
(1 original or photocopy each)

3. For petty cash and special purpose:

a) Authority to hold cash advance a) Office of the Overall Deputy Ombudsman
(OODO)
b) Approved Memorandum b) OODO
(1 photocopy each)

FEES TO PROCESSING PERSON

CLIENT STEPS AGENCY ACTION
BE PAID TIME RESPONSIBLE

1.1. Submits documentary 1.1. Receives documents or None 10 minutes Receiving Officer
requirements, personally at retrieves email and checks Accounting
Accounting Division or compliance Division
through email

1.2. Accepts receiving copy at 1.2. Gives receiving copy or None 10 minutes Receiving Officer
Accounting Division acknowledges email and Accounting
forwards documents to Division
Budget Officer

1.3. Processes cash advance None 2 working Budget Officer

and forwards to Cashier days, Budget Division
7 hours and
15 minutes Accounting
Officer
Accounting
Division

Pre-Audit Team
and Assistant
Ombudsman
FMIO

90
1.3. Receives notification from 1.4. Notifies client that the cash None 20 minutes Cashier
Cashier advance was already FMIO/FAB
credited to account

2.1. Acknowledges receipt of cash 2.1. Directs client to None 5 minutes Cashier
advance in the DV at acknowledge receipt of cash FMIO/FAB
FMIO/FAB advance in DV

TOTAL None 3 working

days

19. JOB REQUEST FOR MINOR REPAIR AND MAINTENANCE SERVICES OF OFFICE BUILDING
Request for minor repairs and maintenance of office building which includes air-con cleaning and repair, electrical, plumbing,
janitorial, and carpentry services

Office/Bureau/Division: General Services Division-Building Administration (GSD-BA), OMB-Central Office

Finance and Administrative Bureau (FAB) for OSP and OMB area/sectoral offices

Classification: Simple

Type of Transaction: G2G – Government to Government

Who may avail: Authorized OMB official/employee

REQUIREMENT WHERE TO SECURE

1. Duly accomplished Job Request Form (OMB Form F) GSD-BA/FAB or may be downloaded at OMB
(1 original copy) Intranet

91
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTION
BE PAID TIME RESPONSIBLE

1.1. Submits OMB Form F at 1.1. Receives OMB Form F, None 5 minutes Receiving Officer
GSD-BA/FAB checks compliance, and GSD-BA/FAB
forwards to Trade Work
Supervisor

1.2. Determines availability or None 15 minutes Trade Work

applicability of service Supervisor
request and forwards to GSD-BA/FAB
bureau/division head

1.3. Approves OMB Form F and None 5 minutes Bureau/Division

forwards to personnel-in- Head
charge GSD/FAB

2.1. Acknowledges 2.1. Acts on request and asks None 2 working Personnel-in-
accomplishment of job client to acknowledge days, Charge
request in OMB Form F accomplishment of the 7 hours and GSD-BA/FAB
request 35 minutes

TOTAL None 3 working

days

92
20. REQUEST FOR WITHDRAWAL OF OFFICE SUPPLIES AND MATERIALS
Request for withdrawal of office supplies and materials

Office/Bureau/Division: General Services Division-Property Management Section (GSD-PMS), OMB-Central

Office

Finance and Administrative Bureau (FAB) for OSP and OMB area/sectoral offices

Classification: Simple

Type of Transaction: G2G – Government to Government

Who may avail: Any OMB office/bureau/division

REQUIREMENT WHERE TO SECURE

1. Duly accomplished Requisition and Issue Slip (OMB Form G) (2 GSD-PMS/FAB or may be downloaded at OMB
original copies) Intranet

FEES TO PROCESSING PERSON

CLIENT STEPS AGENCY ACTION
BE PAID TIME RESPONSIBLE

1.1. Submits OMB Form G 1.1. Receives OMB Form G, None 15 minutes Receiving Officer
approved by immediate checks compliance, GSD-PMS/FAB
supervisor at GSD-PMS/FAB determine availability of
requested supplies and
materials, and forwards to
Property and Supply Officer

1.2. Approves and forwards None 5 minutes Property and

OMB Form G to designated Supply Officer
Storekeeper GSD-PMS/FAB

93
1.2. Receives requested supplies/ 1.3. Releases office None 20 minutes Designated
materials and acknowledges supplies/materials Storekeeper
receipt in OMB Form G at GSD-PMS/FAB
GSD-PMS/FAB

TOTAL None 40 minutes

21. REQUEST FOR SERVICE VEHICLE AND DRIVER

Request for the use of service vehicle and driver for official purpose

Office/Bureau/Division: General Services Division-Motorpool (GSD-Motorpool), OMB-Central Office

Finance and Administrative Bureau (FAB) for OSP and OMB area/sectoral offices

Classification: Simple

Type of Transaction: G2G – Government to Government

Who may avail: Any OMB office/bureau/division

REQUIREMENTS WHERE TO SECURE

1. Duly accomplished Vehicle Request Form (OMB Form H) which must GSD-Motorpool/FAB or may be downloaded at
be filed at least 3 working days before the scheduled travel (1 original OMB Intranet
copy)

2. Official Business Slip (1 original copy) and/or Office/Travel Order (1 Client and/or OODO
photocopy)

94
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTION
BE PAID TIME RESPONSIBLE

1.1. Submits OMB Form H and 1.1. Receives OMB Form H and None 5 minutes Receiving Officer
documentary requirements at documentary requirements, GSD-Motorpool/
GSD-Motorpool/FAB checks compliance, and FAB
forwards to Motorpool
Supervisor

1.2. Assigns vehicle and driver, if None 15 minutes Motorpool

available for the purpose, Supervisor
and forwards documentary GSD-Motorpool/
requirements to authorized FAB
signatory

1.3. Approves OMB Form H and None 5 minutes Authorized

forwards documentary Signatory
requirements to Releasing GSD/FAB
Officer

2.1. Receives Official Business 2.1. Calls the client and informs None 5 minutes Releasing Officer
Slip or Office/Travel Order of the approval of request GSD/FAB
and returns Official Business
Slip or Office/Travel Order

TOTAL None 30 minutes

95
22. REQUEST FOR USE OF OFFICE FACILITY AND OTHER RELATED SERVICES
Request for office facility, use of equipment/furniture and service of utility/maintenance personnel

Office/Bureau/Division: General Services Division-Administrative Support (GSD-AS), OMB-Central Office

Finance and Administrative Bureau (FAB) for OSP and OMB area/sectoral offices

Classification: Simple

Type of Transaction: G2G – Government to Government

Who may avail: Authorized OMB official/employee

REQUIREMENT WHERE TO SECURE

1. Duly accomplished Request for Use of Office Facility and Other GSD-AS/FAB or may be downloaded at OMB
Related Services Form (OMB Form I) which must be filed at least 3 Intranet
working days before the scheduled event (1 original copy)

FEES TO PROCESSING PERSON

CLIENT STEPS AGENCY ACTION
BE PAID TIME RESPONSIBLE

1.1. Submits OMB Form I and 1.1. Calls name, receives OMB None 20 minutes Receiving Officer
waits for name to be called at Form I, checks availability of GSD-AS/FAB
GSD-AS/FAB request and forwards to
bureau/division head

1.2. Approves OMB Form I and None 5 minutes Bureau/Division

forwards to Releasing Head
Officer GSD/FAB

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2.1. Receives copy of OMB Form I 2.1. Furnishes a copy of the None 5 minutes Releasing Officer
at GSD-AS/FAB approved OMB Form I GSD-AS/FAB

TOTAL None 30 minutes

23. INTERNAL REQUEST FOR COPY OF COMPLAINT/CASE DOCUMENTS

Request for copy of documents pertaining to a complaint or an OMB case by authorized OMB official/employee

Office/Bureau/Division: Records Division/Unit of the OMB in Quezon City, Cebu City, Tacloban City, Iloilo
City, Davao City, Cagayan de Oro City

Classification: Simple for documents not more than 100 pages

Complex for documents more than 100 pages and/or documents pertaining to a
complaint or an OMB case more than 7 years old

Type of Transaction: G2G – Government to Government

Who may avail: Authorized OMB official/employee

REQUIREMENTS WHERE TO SECURE

1. Duly accomplished Internal Request for Copy of Complaint/Case Records Division/Unit or may be downloaded at
Documents (OMB Form J) (1 original copy) OMB Intranet

2. OMB ID (1 photocopy of the front and back of the ID) OMB

97
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTION
BE PAID TIME RESPONSIBLE

1.1. Submits OMB Form J and 1.1. Receives OMB Form J and None 10 minutes Receiving Officer
photocopy of OMB ID at photocopy of OMB ID, Records
Records Division/Unit checks compliance, and Division/Unit
forwards to Records
Custodian

1.2. Retrieves requested None 15 minutes Records

documents Custodian
Records
• If requested documents • If not available, informs Division/Unit
are not available, expect client that requested
to be advised through documents are not
phone of the action available at the moment
taken and will be advised
through phone of the
action taken

• If request pertains to old • For old cases or

cases or voluminous voluminous records,
records, receives copy of prepares OMB Form J1
Internal Request for informing the client
Copy of Complaint/Case when the document will
Documents Claim Slip be released
(OMB Form J1)

1.3. Prepares requested None 25 minutes Records

document/s and forwards to (simple) Custodian
Releasing Officer OR Records
6 working Division/Unit
days, 7 hours

98
and 25
minutes
(complex)

1.2. Receives requested 1.4. Releases requested None 10 minutes Releasing Officer
documents and signs OMB documents and asks client Records
Form J at Records to sign OMB Form J Division/Unit
Division/Unit

TOTAL None 60 minutes

(simple)
OR
7 working
days
(complex)

24. INTERNAL REQUEST FOR COPY OF COMPLAINT/CASE INFORMATION

Request for information on the status of a complaint or an OMB case

Office/Bureau/Division: Records Division/Unit of the OMB in Quezon City, Cebu City, Tacloban City, Iloilo
City, Davao City, Cagayan de Oro City

Classification: Simple

Type of Transaction: G2G – Government to Government

Who may avail: Authorized OMB official/employee

99
REQUIREMENTS WHERE TO SECURE

1. Duly accomplished Internal Request for Complaint/Case Information Records Division/Unit or may be downloaded at
(OMB Form K) (1 original copy) OMB Intranet

2. OMB ID (1 photocopy of the front and back of the ID) OMB

FEES TO PROCESSING PERSON

CLIENT STEPS AGENCY ACTION
BE PAID TIME RESPONSIBLE

1.1. Submits OMB Form K and 1.1. Receives OMB Form K, None 5 minutes Receiving Officer
presents OMB ID at Records checks compliance and Records
Division/Unit forwards to Verifier Division/Unit

1.2. Checks database, writes None 13 minutes Verifier

requested case information Records
on OMB Form K and Division/Unit
forwards to Releasing
Officer

1.2. Receives a copy of OMB 1.3. Gives copy of OMB Form K None 2 minutes Releasing Officer
Form K and signs the office and asks to sign in the office Records
copy of OMB Form K at copy of OMB Form K Division/Unit
Records Division/Unit

TOTAL None 20 minutes

100
25. INTERNAL REQUEST FOR COPY OF SALN/s
Request for copy of Statements of Assets, Liabilities and Net Worth and Disclosure of Business Interests and Financial
Connections (SALNs) from FIB/FIO/FIU or pursuant to a subpoena issued by a court where the OMB is the official repository of
the requested SALN/s and is on file with or in actual possession by the OMB

Office/Bureau/Division: Central Records Division (CRD) for declarants required to submit their SALNs to the
OMB-Central Office

Case Records Evaluation, Monitoring and Enforcement Bureau (CREMEB) of the

following OMB area offices for those required to submit their SALNs in these area
offices:
➢ Office of the Deputy Ombudsman for Luzon
➢ Office of the Deputy Ombudsman for Visayas
➢ Office of the Deputy Ombudsman for Mindanao

Classification: Simple if the request pertains to the SALN/s of the next preceding calendar year

Complex if the request pertains to the SALN/s of other preceding calendar years
provided it is not beyond 10 calendar years

Exceptional cases if there are issues in complying with the request due to lack of
resources caused by circumstances beyond the OMB’s control, there are legal
constraints such as restraining orders and injunctions issued by proper judicial
authorities, and in case of fortuitous events or force majeure

Type of Transaction: G2G – Government to Government

Who may avail: OMB official/employee in compliance to a court subpoena in relation to a pending
case

Fact-finding Investigation Bureau/Office/Unit (FIB/FIO/FIU) investigator of the OMB

area/sectoral offices for the purpose of conducting fact-finding investigation

101
REQUIREMENTS WHERE TO SECURE

I. If requester is an OMB official/employee in compliance with a court subpoena in relation to a pending case:

1. Subpoena (1 original copy) Court

II. If requester is from the OMB-FIO/FIU/FIB for the purpose of conducting a fact-finding investigation:

1. Duly accomplished Internal Request for Copy of SALN Form (OMB Records Division/Unit or may be downloaded at
Form Q) originally signed by the investigator (1 original copy) OMB Intranet

Note: A SALN Request Form shall pertain to only one declarant.

2. Memorandum addressed to the Ombudsman signed by the OMB investigator

investigator and head of FIO/FIB/FIU, and noted by the Deputy
Ombudsman of concerned area/sectoral office (1 original copy)

3. OMB ID (1 photocopy of the front and back of the ID) OMB

FEES TO PROCESSING PERSON

CLIENT STEPS AGENCY ACTION
BE PAID TIME RESPONSIBLE

I. Request from OMB official/employee in compliance with a court subpoena in relation to a pending case:

1.1. Addressee forwards 1.1. Receives subpoena and None 5 minutes Receiving Officer
subpoena to Records forwards to Processing Records
Division/Unit Officer Division/Unit

1.2. Processes SALN request None 2 working

days, 7 hours,
1.2.a. Evaluates and 45 Processing
minutes Officer
(simple)
102
OR Records
6 working Division/Unit
1.2.b. Searches and days, 7 hours,
prepares certification, and 45 SALN Custodian
if required minutes Records
Division/Unit
(complex)
OR Chief/Head
1.2.c. Reviews 19 working Records
days, 7 hours, Division/Unit
and 45
1.2.d. Approves/Denies minutes Ombudsman
request (exceptional) OMB Proper

1.3. Transmits SALN/certification None 10 minutes Releasing Officer

to court Records
Division/Unit

TOTAL None 3 working

days
(simple)
OR
7 working
days
(complex)
OR
20 working
days
(exceptional
cases)

103
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTION
BE PAID TIME RESPONSIBLE

II. Request from OMB-FIB/FIO/FIU investigator for the purpose of conducting fact-finding investigation

1.1. Submits OMB Form Q and 1.1. Receives OMB Form Q, None 5 minutes Receiving Officer
documentary requirements at documentary requirements, Records
Records Division/Unit and forwards to Processing Division/Unit
Officer

1.2. Processes SALN request None 2 working

days, 7 hours,
1.2.a. Evaluates and 45 Processing
minutes Officer
(simple) Records
Division/Unit
OR
1.2.b. Searches and 6 working
prepares certification, days, 7 hours, SALN Custodian
if required and 45 Records
minutes Division/Unit
(complex)
1.2.c. Reviews OR Chief/Head
19 working Records
days, 7 hours, Division/Unit
and 45
Ombudsman
1.2.d. Approves/Denies minutes
OMB Proper
request (exceptional)

2.1. Receives requested SALN/ 2.1. Transmits requested None 10 minutes Releasing Officer
certification SALN/certification to Records
requester Division/Unit

104
TOTAL None 3 working
days
(simple)
OR
7 working
days
(complex)
OR
20 working
days
(exceptional
cases)

26. REQUEST FOR NETWORK INFRASTRUCTURE

Request for information technology (IT) services related to network infrastructure such as, but not limited to, troubleshooting of
resources deployed to OMB officials and employees, maintenance of connections and providing technical assistance needed in
day-to-day operations

Office/Bureau/Division: Network Operations Division (NOD) or counterpart unit in OMB-Visayas and OMB -
Mindanao, personally or through email at [email protected] or by
accessing https://servicedesk.ombudsman.gov.ph

Classification: Simple

Type of Transaction: G2G – Government to Government

Who may avail: Authorized OMB official/employee

105
REQUIREMENTS WHERE TO SECURE

1. Duly accomplished applicable request form:

For email-related requests, Email Request Form (ERF) (OMB Form NOD or counterpart unit in OMB-Visayas and
L) (1 original copy) OMB-Mindanao
or may be downloaded at OMB Intranet
For disposal requests, Pre and Post Data Destruction Form (OMB
Form M) (1 original copy)

For all other individual requests, Network Infrastructure Service

Request Form (NI-SRF) (OMB Form N) (1 original copy)

For requests filed online, Ombudsman Service Desk (OSD) Form May access
https://servicedesk.ombudsman.gov.ph

FEES TO PROCESSING PERSON

CLIENT STEPS AGENCY ACTION
BE PAID TIME RESPONSIBLE

1.1. Submits request form/s 1.1. Receives and acknowledges None 10 minutes Receiving Officer
personally at NOD, through request NOD or
email or by accessing https:// counterpart unit
servicedesk.ombudsman. in OMB-Visayas
gov.ph and OMB-
Mindanao

2.1. Acknowledges action done at 2.1. Acts on the requested None 50 minutes Technician
NOD service and informs client of NOD or
the completion of the action counterpart unit
taken in OMB-Visayas
and OMB-
Mindanao

TOTAL None 60 minutes

106
27. REQUEST FOR SYSTEM DEVELOPMENT AND MAINTENANCE SERVICES
Request for IT services related to system development and maintenance such as, but not limited to enhancement of system
features, extraction of data and processing of system access rights

Office/Bureau/Division: System Development Division (SDD), personally or through email at

[email protected] / [email protected] or by accessing
https://servicedesk.ombudsman.gov.ph

Classification: Simple

Type of Transaction: G2G – Government to Government

Who may avail: Authorized OMB official/employee

REQUIREMENTS WHERE TO SECURE

1. For requests filed online, Ombudsman Service Desk (OSD) Form

Note: For request pertaining to system access rights, include the SDD or may be downloaded at OMB Intranet or
applicable form may access
https://servicedesk.ombudsman.gov.ph
• CCMS Access Rights Form (OMB Form O1)
• ProDocTS Access Rights Form (OMB Form O2)
• PROMIS Access Rights Form (OMB Form O3)
• HuRIS Access Rights Form (OMB Form O4)
(1 original copy)

2. For other requests, System Development and Maintenance Service SDD or may be downloaded at OMB Intranet
Request Form (SDM-SRF) (OMB Form P)

107
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTION
BE PAID TIME RESPONSIBLE

1.1. Submits request form/s 1.1. Receives request None 5 minutes

personally at SDD, through
email or by accessing https:// • If personally filed, Receiving Officer
servicedesk.ombudsman. receives request and SDD
gov.ph forwards to Team
Leader

• If filed through email or Team Leader

service desk, Team SDD
Leader receives request

1.2. Assigns request to None 5 minutes Team Leader

concerned technician SDD

2.1. Acknowledges action done 2.1. Acts on the requested None 50 minutes Technician
service and informs client of SDD
the completion of the action
taken

TOTAL None 60 minutes

108
FEEDBACK AND COMPLAINTS MECHANISM

How to send feedback Accomplish and drop Feedback Form (OMB Form 11) in designated boxes found in every
OMB Office/Bureau/Division providing frontline services.

How feedbacks are processed Feedback forms are collected by OMB-SMD from the designated drop boxes in every OMB
Office/Bureau/Division providing frontline services.

Data extracted from the feedback forms are uploaded to the SMD templates and feedback
analysis reports are prepared.

Feedback analysis reports are submitted for approval of the FMS Director, AO FMIO and
then forwarded to concerned OMB Office/Bureau/Division.

How to file a complaint Please refer to the procedure for Redress of Client Complaint and Grievance in page 62 of
the 2020 OMB Citizen’s Charter (1st Edition).

How complaints are processed All complaints are evaluated upon receipt.

Upon evaluation, the Head of the concerned bureau/division shall act on complaint or
grievance accordingly.

Clients shall be informed in writing of the result.

For inquiries and follow-ups, clients may refer to the Directory in page 110 of the 2020 OMB
Citizen’s Charter (1st Edition).

Contact information of CCB, PCC, ARTA : [email protected]

ARTA :1-ARTA (2782)
PCC :8888
CCB :0908-881-6565 (SMS)

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Office of the Ombudsman
Agham Road, North Triangle
Diliman, Quezon City
Public Assistance Bureau (PAB) : Tel. No. (02) 8479-7300 local 2101 & 2104
(02) 8926-2662 & (02) 920-3783
Clearance Section : Tel. No. (02) 8479-7309 local 2111 & 2132
(02) 8926-8786
Central Records Division :Tel. No. (02) 8479-7300 local 2222, 2223 & 2226
(02) 8926-8752

Office of the Special Prosecutor Office of the Deputy Ombudsman for Office of the Deputy Ombudsman for Visayas
4th-5th Floor, Ombudsman Building Luzon - Tacloban Regional Office
Agham Road, North Triangle, Diliman, Quezon City 3/F Office of the Ombudsman, Agham Road 3/F Yuhoo Building, Marasbaras, Tacloban City
Tel. No. (02) 8479-7300 local 3501-3502 North Triangle, Diliman, Quezon City Tel. No. (053) 523-4010
(02) 8926-7025 Tel. No (02) 8479-7300 loc. 4325, 4327 & 4312 (053) 523-3042
(02) 8926-8741

Office of the Overall Deputy Ombudsman Office of the Deputy Ombudsman for Office of the Deputy Ombudsman for
5/F Office of the Ombudsman, Agham Road Visayas Mindanao
North Triangle, Diliman, Quezon City Department of Agriculture, Regional Office-7 Libra Street corner Earth Street, GSIS Heights,
Tel. No. (02) 8479-7300 local 1533 Compound, M. Velez St., Guadalupe, 6000 Matina, Davao City
Cebu City Tel. No. (082) 221-3431 to 33
Tel. No. (032) 255-0977 Telefax (082) 221-3938
Telefax (032) 253-0981

Office of the Deputy Ombudsman for the Office of the Deputy Ombudsman for Office of the Deputy Ombudsman for
Military and Other Law Enforcement Offices Visayas - Iloilo Regional Office Mindanao - Cagayan De Oro Regional Office
2/F Office of the Ombudsman G/F CAP Building, Gen. Luna St. Iloilo City Ground Floor ALU Building, Kauswagan National
Agham Road, North Triangle Tel. No. (033) 509-4655 Highway, Cagayan De Oro City
Diliman, Quezon City (033) 509-5644 Tel. No. (088) 8809 008
Tel. No. (02) 8479-7300 local 5209 & 5314 Telefax (088) 8809 009
(02) 8926-8770

OMB website: www.ombudsman.gov.ph

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