Frequently Asked Questions regarding Onboarding to Infosys and To-

Do list

Index:

1. Launchpad…………………………………………………………………………….…Page no 2
2. Module on Information Security………………………………………………Page no 3
3. Opening a Salary Account………………………………………………………..Page no 4
4. Nomination Forms…………………………………………………………………..Page no 5
5. Leave and Attendance………………………………………………………….….Page no 6
6. FAQs post Induction...……………………………………………………………..Page no 7
7. Other important tasks……………………………………………………………..Page no 8

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1. LAUNCHPAD

Q. Some of my details are missing on Launchpad. What should I do?

A. Please send a mail to [email protected] and report the missing/inaccurate details.

Q. How do I register for NSR?

A. You can check the website> http://www.nationalskillsregistry.com .Registering is compulsory. Try

to Complete your biometrics too if POS available nearby. You could use the registration number, pay
up the necessary fees either online or at the kiosk. You would need to submit your picture as well at
the kiosk.

Q. Post registration of NSR, how do I get the Biometrics done as I am unable to do so due to lockdown

A. If you care facing issue while completing the Biometrics during lockdown, please ensure you
complete all the other steps for NSR and you may get the Biometrics done at a later stage post joining.

Q. What can I do if I am unable to produce the relieving letter for my immediate

previous organization?

A. If you are unable to produce a relieving letter, you could upload your resignation acceptance letter
approved by the HR of your immediate previous company on to Launchpad. This should not be system
generated. Once you receive the relieving letter, you can upload it directly on E-docket. PFB link to
Edocket: http://iscls2apps/HREDOC/MyDocket/ShowEmployeeDocket
Q. I do not have a passport while joining. What can I do?

A. As one of the mandatory requirements, Infosys requires you to have a passport and upload the same
on Launchpad portal. If you do not have one currently, we request you to apply for one. Once you
receive the passport make sure it is uploaded in the Employee docket in Sparsh at the earliest. PFB the
link: http://iscls2apps/HREDOC/MyDocket/ShowEmployeeDocket

Q. I have not uploaded my bank details on Launchpad. Till when can I do the same?

A. You can update the account details on LP within 3 days from now, if you are unable to do so within
3 days, the details can be updated on Sparsh once the account is activated. PFB the link:
https://iscls2apps.ad.infosys.com/HMYPlus/aspx/bank/HMYPlusBank.aspx

Q. I am opening a new salary account. Can i update the details on Launchpad once the account is
opened?

A. You may directly update these details on Sparsh once your salary account is opened. You may refer to
this link: https://iscls2apps.ad.infosys.com/HMYPlus/aspx/bank/HMYPlusBank.aspx

Q. I don’t have one of my documents that was to be uploaded on Launch pad currently and will
be getting it after 2 weeks. How do I upload it then?

A. You will be having access to Launchpad only till 3 days post joining. If you want to upload any
documents post that, you may do so directly on E-Docket.

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You may follow this link http://iscls2apps/HREDOC/MyDocket/ShowEmployeeDocket

2. Module on Information Security

1. Please go through the information security module on iSAFE portal.

Path – Go to Sprash > Webapps > iSAFE or follow the below link:

https://isafe.infosysapps.com/User/Index.aspx

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1. Opening Salary Account

- AXIS Bank: The employees with joining location as Mys (Mysore), CHD(Chandigarh),
MOH(MOHALI), TRVM (Trivandrum) & BBSR (Bhubaneshwar) locations can avail Axis Bank Salary
Account option.

Contact Person: - Infosys Campus Branch head – 8095327881, email id:

[email protected]

Sathish Shetty, Mob no: 8497891337, email id: [email protected]

Kiran N, email id: [email protected]

- ICICI Bank

Click on the link to open an account in ICICI and then follow the below steps:
https://buy.icicibank.com/savings-account/product?ius=UWYV00289UW&iup=SALE1CE1X1

Before proceeding with account opening process make sure two things which are mandatory.

Account must be opened only with the mobile number linked to aadhar and Referral code has
to be captured while opening the account.

Dear SIR/ Ma'am,

We value your relationship with ICICI BANK. Considering the present scenario, we are hereby sharing the
online link for opening Salary Account for Employees.

STEPS TO OPEN AN INSTASAVE SALARY ACCOUNT

• 1. Enter email id(personal),Aadhar linked mobile number only and PAN card
number.

2. Complete aadhar authentication (OTP will be sent only on mobile number

linked with Aadhar)Later the mobile number can be updated in bank records post
account opening.
3. Select corporate name and fill other details as required.
4. Address cannot be edited and it will be the same address as per aadhar. In case
employee is not residing in aadhar address he can drop email
to [email protected] post successful account opening for re dispatch of the
welcome kit to nearest ICICI bank branch by giving its IFSC code.
5. welcome kit can be only dispatched to either aadhar address or nearest ICICI bank
branch address.

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6. Before clicking on create account make sure referral code is captured and
it will be either 477447 or 407227. The account will be generated instantly

7. At the end complete the video KYC using the same link track application
and VIDEO KYC has to be done mandatory within 72 hours of
online account creation .
In case video KYC is unsuccessful in first 72 hours and email confirmation has not received for
KYC completion then within 15 days of account opening employee has to visit the branch and
complete the KYC manually in offline mode.(Salary won’t be credited and account will be
freezed if KYC is not completed in the account.)
8. Upload the account details with Launchpad/Harmony after successful KYC
completion
9. The Debit card will be delivered in 7-10working days
Please find below account opening link and helpdesk contact details.
https://buy.icicibank.com/savings-account/product?ius=UWYV00289UW&iup=SALE1CE1X1

NAME DESIGNATION CONT.NO. EMAIL ID.

ASHUTOSH KUMAR GUPTA RELATIONSHIP MANAGER (RM) 7977083357 [email protected]
TULLURI PHANI KUMAR RELATIONSHIP MANAGER (RM) 7977083135 [email protected]
AJAY KUMAR PRIORITY BANKER (PB) 8097546664 [email protected]
VENKATESH PRIORITY BANKER (PB) 7304914191 [email protected]
DIVAKAR B. ASSISTANT MANAGER (AM) 8095255294
SHOBHA PATIL Relationship Officer 8310648971
THIMMARAJU Relationship Officer 9632788751
SHAMBHU Relationship Officer 9886387790

ESCALATION1: [email protected]

Update Bank Account Number- Kindly update the bank account detail before 20th which is a cutoff date
for payroll.

Path: (Sparsh>Harmony >My Finance>Bank account details)

2. Nomination Forms:

Q. Who can be the nominees?

A. Employee can nominate their parents or spouse. Siblings not applicable.

Q. Should any of the terms and conditions to be striked as per the requirement?
A. We suggest not to strike any of the terms and conditions. Employees can fill in their details and
submit.

Q. What should be the proportion under nomination?

A. Employee can decide to share the proportion of share (out of 100%) among the nominees.

Q. In form F (Gratuity Nomination form) point no 5 what date has to be mentioned?

A. Employee can leave the point blank.

Q. In form F (Gratuity Nomination form) statement section, department and post held with..
What needs to be filled?
A. Employee can leave these points blank.

Q. What should be the place and date fields in all the forms?
A. Employees joining location and date of joining to be mentioned.

Q. How to fill Witness column?

A. In current COVID situation, employee can leave it blank. But ideally signature of witness is
mandatory.

Q. Is it mandatory to fill Declaration by employer section?

A. No, it is not necessary to fill this section.

Q. What should be mentioned in declaration form 11 under KYC column?

• Aadhar number along with copy of Aadhar card to be attached.

• PAN card number
• Bank account details which is provided to Infosys.

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Q. International worker in form 11?
A. Employees can mark as “No” for international worker.

Q. What details to be mentioned in Form 2 point 6 Account number?

A. Employee can leave the section blank.

Q. Is superannuation form mandatory to be filled?

A. This is applicable for JL 6 and above. If you are note sure of your Job level, we suggest you to
complete all the documents. We will consider it for the applicable employees.

Q. How do I transfer my PF from my previous organization?

A. Employee can initiate transfer after 60 days from the date of joining Infosys. They can transfer
online. Incase any issues while transfer; they can raise AHD under retirals team for support.

Q. From where do I get previous employer UAN and PF details?

A. Refer previous employer payslip.

3. Leave and Attendance:

R. Where can I view all the Infosys policies?

i. All the policies can be viewed on the Infosys policy portal.
Path: Sparsh>My Infy>Policy Portal or you may follow the link:
http://policies/Pages/default.aspx

Q. What are the Leave and Attendance policies in Infosys:

i. We have only one type of leave called earned leave. To get more details about the leave
policy, Loss of Pay, Comp Off, Advance leave credit, Leave lapse. Refer to the below policy.
Know your TPD manager who will be your approving manager when on Bench.
Path: Sparsh>My Infy>Policy Portal>India Leave or follow the below link:
http://policies/Pages/Leave-India.aspx

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Q. How do we mark our attendance during Induction?
A. Your attendance for DOJ has been taken care of by the team. You do not have to apply for
attendance on the first day

Q. How do we put attendance post DOJ (during lockdown):

A. Post your DOJ, please contact your BPHR (Unit HR) for details on applying WFH/OD on InfyME or
Sparsh. Let them know if there is any case of status unknown or LOP where you missed applying
WFH/OD.
Path or applying Work from home: Sparsh> Harmony> Attendance Information>Work from
Home> Apply for Work from home.
You can also follow the below link:
http://iscls2apps/Attendance/aspx/WFH/AttWorkFromHomeSubmit.aspx

4. FAQs post Induction

Q. I haven’t received any agenda post Day 2. What are we supposed to do?

A. You would be receiving your BPHR details in a mail from the Launchpad team on the 2nd Day of
Induction. Please drop a mail to your BPHR or call them on their number as mentioned in the mail. They
will help you get onboarded into the unit and will guide you on the further process. In case you have not
received the mail by EOD on day 2, please drop a mail to the Launchpad team on
[email protected]

Q. I have received ‘Complete your onboarding formalities Part 2’ mail from the Launchpad. What
should I do?

A. The part 2 email consists of 6 Finance related documents that are pre filled as per information
provided on Launchpad by you. These documents are in editable format. If you want to make any
changes to it, please do so and refer to the instructions mentioned in the email. Please enter your
employee number wherever asked and paste a scanned image of your signature in the ‘employee
signature’ column. You can send it to [email protected] within 48 hours of receiving the
mail.

Please ensure that you have authenticated on Launchpad and the generation of this form is dependent
on authentication. If you have authenticated, and still not received, please drop a mail to
[email protected] mentioning the same.

Q. We have received Part 1 and Part 2 documents from Launchpad team. Shall we take a print out of
these and send it back?

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A. These forms are shared in editable word doc format for the candidates’ ease and to avoid multiple
actions of taking a print, filling it up, scanning again and then sending it to the teams. If required,
changes can be made in the word docs and shared post that.

5. Other Important tasks (To be completed as soon as Induction is over)

1. Pulse Survey: Please fill the survey/feedback on onboarding process on Launchpad. You will be
receiving Launchpad notification on Day 2 of your joining. Please do share your feedback.

2. InfyMe Setup on Mobile: Download Intune company portal from Play store or App Store. Login
to the portal using your newly set password and authenticate using MFA (if MFA not setup,
then follow the instructions to set MFA). Post login to Intune Company Portal, InfyMe, MS
Outlook, Skype etc. can be accessed from your mobile phone.
Note: The setup doesn’t not erase any existing data from you mobile.

3. Update Infosys Directory System- Kindly update your current building and posting location in
directory within 48 hours of logging into the system. Path: (Sparsh>Webapps> Directory
System) or you may follow the link: http://iscls1apps/INFYDIR/

4. Update PAN Card Number- Kindly update your pan card details, as it is linked to your bank
account. Path: (Sparsh > Harmony > My Data>Pan card Details) or you may follow the link:
https://iscls2apps.ad.infosys.com/HMYPlus/aspx/Personal/HMYPanDetails.aspx

5. Update Passport details- Kindly update your passport details within 6 months or else your
confirmation might get delayed. Path: (Sparsh > Harmony > Personal Data>Passport Details) or
you may follow the link:
https://iscls2apps.ad.infosys.com/Edsplus/aspx/personal/EDSPlusPassport.aspx

6. Give SAQ- Security Awareness Quiz- SAQ is mandatory which must be given within 1 month
of joining. You would also be receiving daily reminders for this. You need to score a minimum
of 70% to clear this quiz in maximum of 3 attempts.
Path: (Sparsh> Webapps>Awareness Quiz tools>SAQ) or you may follow the below link:
http://iscls4apps/aqt/userpage/userhome.aspx
SAQ quiz can also be taken over InfyMe application.

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7. Raise a request for Bus Pass- Bus pass is issued on 1st of every month, Kindly, raise the bus pass
request in Sparsh. This service can be availed once the DCs are functional.
Path: (Sparsh> Harmony> Facilities and Services>Admin>Transport bus pass) or you may
follow the below link:
https://iscls2apps.ad.infosys.com/TransportHarmoney/aspx/user/TranUserPassRequest.aspx

8. Update Dependent List- Kindly update the HIP (Health Insurance Plan) & Dependent list for
claims and reimbursement.
Path: (Sparsh>Harmony> My Data>Dependent detail) or you may follow the below link:
https://iscls2apps.ad.infosys.com/Edsplus/aspx/personal/EDSPlusDependentDetailsNew.aspx

9. Update E Docket- Kindly update the mandatory documents within 6 months of your joining in
Edocket to avoid any delay in confirmation. Path: (Sparsh > Webapps> Edocket) or you may
follow the below link: http://iscls2apps/HREDOC/MyDocket/ShowEmployeeDocket

10. CCD- Computer and Communication Division- You need to raise and AHD under below path if
you need any help on hardware and software.
Path: Sparsh>Webapps>AHD>CCD or you may follow the below link:

11. Change any Personal Data – like Name, information that is incorrectly reflecting on Harmony.
You need to raise AHD under below path
Path: Sparsh>Webapps>AHD> Human Resource>Employee Information
Management>Personal Data. or you may follow the below link:
http://isgenapps/OneclickAHD/OneClickAHD.aspx?DeptID=1000160

12. Experience Next Portal – This is a portal especially for new joinees where they would have a
Things to Do and list to relevant policies like Leave policy. This is a one stop shop for all new
joinee related queries.
Path: Sparsh > My Infy > Experience Next

13. ID Card Collection – While entering into the campus for the first time, you may display a govt.
issued photo ID card and tell your employee number to the security personnel. They will
issue you a temporary ID card, which will be valid for the day. You may collect the physical ID
card from the ID card Cell at your joining location DC.