134 UUM oa chor) 1 | Exchanging contact details ‘Asking for details ‘Let me take your name and number. Can {have (your) name / number / email address? Whats the bast way to contact you? | have an email address for you but 'm not sure if i's current. Can you text me your business card? Giving detaits Let me give you / Here's my ear. Thanks, and here's mine Vil send you (my) contact details by text. You can call/ reach me on Here's my email address, ‘The one above is my business email. | check it regulary so please use that one It’s easiest if you just give me your email address, 2 | Exiting a conversation Maybe see you later? Nice talking to you. ''m afraid | must be of | promised to meet someone else. But I'l ‘cme back when Ive seen him/her. 'm going to get some food. | missed lunch because of (the conference cal). | that James over there? Excuse me, | really must go and speak to him. Catch you later. Well, 'm going to circulate. Itwas good to meet you Is thatthe time? My parking ticket runs out in five minutes! Look, I realy don't have time to chat atthe rament: call you tomorrow though 3 | Catching up with colleagues Questions What ae you doing atthe moment? What about you? How about you? ‘Ae you stil (playing gol? So how's (the new job) going? Do you stil work forthe same company? Anyway, how are things with you"? Have you been away recently? comments It's alt of fun too. I-don't play as much as | used to It's going wall, thanks. I'm really enjoying it Ive just come back from 1 haven't been on holiday forages. It's dificult to find the time. I'm always so busy. We're really busy ~as usual I's atwaye different. And it keeps me on my 4 | Thanking and responding Thanking Thank you for having me. Thanks. / Thanks alt Thank you very much, “Thanks for your time /help. Ve keto thank you for... Responding sa pleasure No probiem, You're welcome, That's OK, Thank you for coming. 5 | Reassuring and sympathizing ‘Asking about a situation How di (the call it) go? (What's /1s something) the matter? You seem a bit (unhappy / quit / upset / frustrated) How's the new jo going? Is there (anything / something) wrong? Is everything OK? Reassuring / sympathizing How awful! Of no! It sounds as if you. You couldn't have done any more. 1 know its hard. but Don't worry about it Try to forget it. You did the right thing, Vm sure you did the best you could 6 | Responding to spontaneous situations Inviting / Offering How about ..ing? What about ..ing? Do you fee ike... -ing? Would you like to go ..? Do you want to.? Accepting love to, Good idea. Wy not? Party accepting Maybe... Can I let you know later? Let me just check with (my wite / boss). OK ... but I can't stay long. Yes... but can we make it tomorow? Declining ‘Sony ~ I'm heading straight home tonight, i's Any partners birthday), Not tonight, 've had a bad day. (Wm afraid) don't really feel Ike it tay. (Wm afraid) I need to stay behind and finish this (report / email / presentation / offer). 7 | Talking about social plans Questions What have you got on this weekend / this evening / tonight? What are you up to tonight / atthe weekend? What ae you doing (this weekend)? “Anything nice planned for (the weekend)? ‘Ave you taking anytime off (in the sumened)? Responses. We're off to. Italy) We'll probably see a film / catch 2 movie {Ym supposed to be (helping a frend). Nothing special It depends on (my colleagues / the Reactions Very nice Great! Poor you! ‘Lucky you! I see, ‘Sounds good. How relaxing! 8 | Apologizing and responding Apoiogizing Sorry (Vm late) 1m sorry (that) Fm really / very sory (about) | do apologize (for) Sorry about that. 1m afraid (that) Responding to an apology Never mind, That's OK, That's al right. Itdoesn’t matter, Don't wory about it 9 | Making and responding to quick requests Making a quick request 1 you have a minute? Excuse me, am | disturbing you? ‘Could you just have a quick look at Could you spare 2 few minutes? Do you have a few minutes? Would you mind checking ..? Gan / Could you give me a hand with ..? Responding to requests Yeah, sure, No problem, Certainly. Take a seat Yes, come in Vm a bit busy right now. Sorry, no time! I'm sonry, nt jst now. Sorry, I'm just on my way to {Give me two minutes and I'l be right with youReplying to a negative response 1k 1 try you (tomorrow), Never ming, Its not thet urgent H'send itt you in an email then 10 | Avoiding saying ‘no Sony, I'l be away on business / holiday then / wen you need me. Er... have you tried John? Hin, | don’t havea lt of time at the moment, Flove to help, but itmay be abit problematic Tiy me again when (ve finished the project / im back from holiday the kids are back at schoo), Ym afraid I've got too much on atthe suppose | could look int it Pgve it some thought. 41 | Dealing with situations on the phone Problems in communication Youte breaking up ... haven't gota very 204 signal Ser, it's a really bad line I'matraid| didn’t catch that/ that last bit ‘ou'te very fant, Can you speak up a bit? Hold on while | go somewhere quieter Hhang up and (call you on the landline / try pin later / go outside to call. Not a good time to call lim sory, but | have someone on the other lice. Can I call you back? Sony, but this'l have to be quick, 'm about to (board « plane / go into a meeting /enter a tune). So now's not a good time to call? Lim afraid | really don’t have a jot of time today. Can you cal again tomorrow? Fim just on my way out, Can you call again later? 12| Being negative diplomatically have some reservations about it Ian see both sides of the argument. It sounds interesting but Fm not sure about it need to think about it 13 | Talking about news at work Introducing news You never guess what | heard, Have you heard the news? (id you hear the latest about ..? Repeating news you have heard According to (Sam), Rumour has it Apparentiy, (Anna) says that. | spoke to (Robert) and he said / told me Responding to news Really? Surely not! Not You're joking! That's really (childs). That's nonsense! Wow! 1 don’t believe itt That's incredible! ‘Ace you sure? 14 | Talking about films, TV and books Books It's a rel poge-turner. ‘couldn't put t down, it's very well writen, Ws been on the best-slier lst for weeks. Have you read any good books recently? 1 don’t get much time to read. Wve just finished Films Lowes on the edge of my sat W's. a blockbuster of a movie. 10s full of briliant special effects, “The computer animation is extremely clever. It's an absolute classic with a star-studded cast It became a box office hit overnight. w Vm completely hooked on i I tend to channe!-hop. {can't miss an episode I record (the live sports programmes) What | relly can’t stand is realty TV/ soap operas ! spot {just lke to unwind infront ofthe TV. I don't have much time to watch TV, Describing the story from a book, drama Ithas a gripping storyline (a really fast-moving plot. The main characters) is/are W'sa story about (There's) a twist to the pot /story/ atthe end. It's sat in Venice /the 18th century), film, TV General comments it's vary atmospheric / exciting entertaining / enjoyable / well done. I'd definitely recommend it Lally enjoyed 15 | Making people feel relaxed Offering a seat / drink Please have / take a seat, Let me get you a tea or coffee. Can get you something to drink. coffee? A (coffee / cup of tea) would be nice. Could | nave a (tea)? Coffee, white no sugar, please Dealing with bags / coats 1 put your coat / bag / umbrella over there, but don't forget it Let me take your coat, You can leave your bag over there. Let's put your bag / suitcase out ofthe way. Would you like to leave it (behind reception) Talking about the journey How was your journey? Very straightforward thanks. /The trafic was temible. You've (driven over / flown in) from .. today? Did you have any trouble finding us? It was quite easy. / No problems. / No, not at all | hope you managed to avoid the roadworks / find a parking space / follow my directions, Talking about the weather What was the weather like when you let? Much worse / Deter / warmer / colder than this. It’s absolutely freezing out there! Its quite warm / cold fortis time of ye isnt i? 16 | Talking about taking time off Talking about a weekend or short holiday | took the day off We managed to get away (or a weekend without the kids / for the day). We just had a long weekend away, Wie booked a last-minute holiday. We visited my partner's family. | caught up on some DIY. We were on a three-day spa break | did some (household choees/ shopping) Commenting on what the experience was like It poured with rain the whole time! We has lovely weather We had a great time It made a eal change. I'd highly recommend it. Tt was just what we need. It was great for relaxing / switching off | dirt really enjoy it, but it (had to be done / needed doing) saseayd ynyasp, 135