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ATM Monitoring

Module ATM Monitoring provides exhaustive data about current state of ATMs registered in SVFEin the context of their operability and work load.
Module allows:

· join ATMs in groups and delimit user access to data about ATMs in these groups;

· view ATMs statuses and other parameters, including messages from ATM devices, and upload various data to ATMs.

See also:
Preliminary system configuration
Administrator's subsystem
Operator's subsystem

ATM Utilities

This section describes the procedure of loading files to remote ATMs and ATM groups.
The procedure requires preliminary settings to be performed in the following order:
1. Setting up an access to ATMs in the Hosts form.
2. Setting up the ATM models which will take part in a file loading procedure (see the Models form).
3. Setting up profiles or actions which will be performed by a schedule (see the Profiles form).
4. Setting up schedules (see the Schedules form).
The Models form is used for ATM model settings that will that will help to download or upload data from/to ATM. The form is opened with the menu item SVFE > Monitoring and Notification > ATM Monitoring
> ATM Utilities > Models.

Form structure
The form consists of:
table;

Field name Description

Model Name ATM Model Name.

buttons:

· Add - to add a new model name and to specify its properties;

· Modify - to edit a model name;

· Delete - to delete a model name.

Properties tab.
To display the Properties tab select the model in the table.

Field name Description

Property Name Setting Name. There are following values:
· Base directory - an ATM base directory.
· EJ Base directory - the EJournal Base directory relative to ATM base directory.
· EJ Pre-command - a script for executing on the ATM side before downloading E-Journals to the local storage from the ATM.
· EJ File Mask - a file mask for EJournal file.
· EJ Post Command - a script for executing on the ATM side after downloading E-Journals.
· EJ Post Command Local - a script for executing on local storage after downloading E-Journals.
· Camera Base Directory - a Camera Screenshots Base directory relative to an ATM base directory.
· Camera Pre-Command - a script for executing on the ATM side before downloading Camera screenshots to the local storage from the ATM.
· Camera File Mask - a file mask for a Camera screenshots file.
· Camera Post Command - a script for executing on the ATM side after downloading Camera screenshots.
· Camera Post Command Local - a script for executing on the local storage after downloading Camera screenshots.
· Screens Base Directory - a Scenario Images Base directory relative to the ATM base directory.
· Screens Post Command - a script for executing on the ATM side after uploading Scenario images to the ATM.
Property Value Setting Value. The field value depends on the Property name value - it could be a script, a file mask or a directory name.

buttons:

· Add - to add a new property for a model;

· Modify - to modify a property for a model;

· Delete - to delete a property for a model.

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Adding a new Model Name and its Properties

Adding a new Model Name

To add a new model name:

· Select the menu item SVFE > Monitoring and Notification > ATM Monitoring > ATM Utilities > Models.

· Click the Add button.

· Enter a new model name in the opened form:

· Click the Save button.

Adding a new Property

To add a new Property:

· Select the menu item SVFE > Monitoring and Notification > ATM Monitoring > ATM Utilities > Models.

· Select the model in the table.

· Click the Add button on the Properties tab.

· Fill in the following fields:

Field name Description

Property Name Setting Name. There are following values:
· Base directory - an ATM base directory.
· EJ Base directory - the EJournal Base directory relative to ATM base directory.
· EJ Pre-command - a script for executing on the ATM side before downloading E-Journals to the local storage from the ATM.
· EJ File Mask - a file mask for EJournal file.
· EJ Post Command - a script for executing on the ATM side after downloading E-Journals.
· EJ Post Command Local - a script for executing on local storage after downloading E-Journals.
· Camera Base Directory - a Camera Screenshots Base directory relative to an ATM base directory.
· Camera Pre-Command - a script for executing on the ATM side before downloading Camera screenshots to the local storage from the ATM.
· Camera File Mask - a file mask for a Camera screenshots file.
· Camera Post Command - a script for executing on the ATM side after downloading Camera screenshots.
· Camera Post Command Local - a script for executing on the local storage after downloading Camera screenshots.
· Screens Base Directory - a Scenario Images Base directory relative to the ATM base directory.
· Screens Post Command - a script for executing on the ATM side after uploading Scenario images to the ATM.
Property Value Setting Value. The field value depends on the Property name value - it could be a script, a file mask or a directory name.

· Click the Save button.

Editing and Deleting a Model Name and its Properties

Editing a Model Name

To edit a model:

· Select the menu item SVFE > Monitoring and Notification > ATM Monitoring > ATM Utilities > Models.

· Select the model in the table.

· Click the Modify button.

· Enter a new model name in the opened form:

· Click the Save button.

Deleting a Model Name

To delete a model name first you should delete all its properties on the Properties tab.
To delete a model name:

· Select the menu item SVFE > Monitoring and Notification > ATM Monitoring > ATM Utilities > Models.

· Select the model in the table.

· Click the Delete button.

· Confirm deleting.

Editing a Model Property

To edit a model property:

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· Select the menu item SVFE > Monitoring and Notification > ATM Monitoring > ATM Utilities > Models.

· Select the model in the table.

· Click the Modify button on the Properties tab.

· Edit the Property Value field:

· Click the Save button.

Deleting a Model Property

To delete a model property:

· Select the menu item SVFE > Monitoring and Notification > ATM Monitoring > ATM Utilities > Models.

· Select the model in the table.

· Select the record on the Properties tab.

· Click the Delete button on the Properties tab.

· Confirm deleting.

Hosts

The Hosts form is used for setting up an access to ATMs through sftp/ssh. The form is opened by the menu item SVFE > Monitoring and Notification > ATM Monitoring > ATM Utilities > Hosts.

Form structure
The form consists of:
table;

Field name Description

Terminal Internal terminal identifier in SVFE. The maximum value is 6 digits.
Model Name ATM Model Name.
Host IP address of the host.
Port Remote SFTP port.
Login User name.

buttons.
Add - to add a host for a terminal.

Modify - to modify a host for a terminal.

Delete - to delete a host for a terminal.

To add a new host:

· Select the menu item SVFE > Monitoring and Notification > ATM Monitoring > ATM Utilities > Hosts.

· Click the Add button. A new form for adding a Host opens.

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· Fill in the fields:

Field name Description

Pid Internal terminal identifier in SVFE. The maximum value is 6 digits.

Model Name Terminal model name.

Default Host Default host indication.

Host IP address of the host.

Port Remote SFTP port.

Login User name to log in as on the remote server.

Use private key Indication of a public-key authentication.

Password Password.

Password confirm Confirmation of password.

· Click the Test Connection button to check the connection. If the connection is set, the System will display the message "Successfully connected":

· Click the Save button.

Editing and Deleting SFTP Host

Editing a Host
To edit ATM SFTP parameters do:

· Select the menu item SVFE > Monitoring and Notification > ATM Monitoring > ATM Utilities > Hosts.

· Select a record in the table and click the Modify button. A form for editing a Host opens.

· Make all the necessary changes and then click the Save button.

Deleting a Host
Do delete a host:

· Select the menu item SVFE > Monitoring and Notification > ATM Monitoring > ATM Utilities > Hosts.

· Select a record in the table.

· Click the Delete button.

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· Confirm deleting.

Profiles

The Profiles form is used for setting up profiles (i.e. actions) that will be performed by a schedule. The form is opened by the menu item SVFE > Monitoring and Notification > ATM Monitoring > ATM
Utilities > Profiles.

Form structure
The form consists of:
table;

Field name Description

Profile name Profile name
Profile type Profile type:
· Screen upload - to upload the images from a server to the ATM.
· EJ Download - to download the e-journals from the ATM to a server.
· Snapshot download - to download the snapshots from the ATM to a server.
Profile Models ATM Model Name.
Source Path A directory on the server from which the images will be taken.
Dest Path A directory on the ATM to which the images will be saved.

buttons.
Add - to add a new profile.

Modify - to modify a profile.

Delete - to delete a profile.

Adding a new Profile

Adding a new profile

To add a new profile:

· Select the menu item SVFE > Monitoring and Notification > ATM Monitoring > ATM Utilities > Profiles.

· Click the Add button. A new form for adding a profile opens next to the main form.

· Fill in the fields:

Field name Description

Profile Name Profile Name.

Profile Type Profile type:

· Screen upload - to upload the images from a server to the ATM.
· EJ Download - to download the e-journals from the ATM to a server.
· Snapshot download - to download the snapshots from the ATM to a server.

Profile Models Profile Models - a list of ATM models for which a profile will be active. To select the Models

click . The following form will be opened:

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Move the model(s) to the right part and click the OK button.

· Click the Save button.

If the Profile type value is "Screen upload" then:

· Select just created record in the table.

· Click the Modify button. The Profile Files section will be displayed:

· Click the Add button or the Import button in the Profile Files section. The following form will be opened:

· Fill in the following fields:

Field name Description

Source Path A directory on the server from which the images will be taken.
File Name Image File Name.
Dest Path A directory on the ATM to which the images will be saved.

· Click the Save button.

When clicking the Import button the system allows to add files from the local computer:

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Note: The destination directory for e-journals and camera snapshots on the server is specified by the application parameters : Storage snapshots directory and Storage journals directory.

Editing and Deleting a Profile

Editing a Profile
To edit a profile:

· Select the menu item SVFE > Monitoring and Notification > ATM Monitoring > ATM Utilities > Profiles.

· Select a record in the table and click the Modify button. A form for editing a Profile opens.

· Modify the fields:

Field name Description

Profile Name Profile Name.

Profile Type Profile type:

· Screen upload - to upload the images from a server to the ATM.
· EJ Download - to download the e-journals from the ATM to a server.
· Snapshot download - to download the snapshots from the ATM to a server.

Profile Models Profile Models - a list of ATM models for which a profile will be active. To select the Models

click . The following form will be opened:

Move the model(s) to the right part and click the OK button.

· Click the Save button.

If the Profile type value is "Screen upload" then:

· Select the record in the Profile files table.

· Click the Modify button. The Profile File Edit form will be displayed:

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· Edit the Dest Path field (a directory on the ATM to which the images will be saved).

· Click the Save button.

When clicking the Import button the system allows to add files from the local computer:

Deleting a Profile
Do delete a host:

· Select the menu item SVFE > Monitoring and Notification > ATM Monitoring > ATM Utilities > Profiles.

· Select a record in the table.

· Click the Delete button.

· Confirm deleting.

Schedules

The Schedules form is used for setting up schedules. The form is opened by the menu item SVFE > Monitoring and Notification > ATM Monitoring > ATM Utilities > Schedules.

Form structure
The form consists of:
table;

Field name Description

Schedule name Schedule name
Last Status Last schedule status:
· Initial - just initialized schedule.

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· Scheduled - started schedule (will be run at the next "fire date").

· Success - successfully executed schedule.
· Failure - execution of schedule was failed.
· Running - currently executing schedule.
Last Update Last time when the schedule was updated.
Next Fire Date The next date when a schedule will be executed.
Start time The time when the execution was started.
Finish time The time when the execution was finished.
Status The status of schedule.

buttons.
Add - to add a new schedule.

Modify - to modify a schedule.

Delete- to delete a schedule.

Start/Stop - to start/stop a schedule.

Adding a new Schedule

Adding a new schedule

To add a new schedule:

· Select the menu item SVFE > Monitoring and Notification > ATM Monitoring > ATM Utilities > Schedules.

· Click the Add button. A new form for adding a schedule opens under the main form.

· Fill in the fields:

Field name Description

Schedule Name Schedule Name.

Schedule Type Schedule type:

· Scheduled - a process will be performed by the schedule.
· Immediate - a process will be performed one-time only.

Cron
Click button and specify the schedule:

If all the any checkboxes are turned on then the process will be run every minute.
Click Set CRON expression to save the setting.

Profiles Profiles that will be performed by the schedule.

Click button to select the profiles:

Click the OK button to save.

Object Type Object type:

· Terminals.
· Group of terminals.

Terminals
Click button to select the terminals. Use checkboxes to filter the records:

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Groups
Click button to select the group of ATMs:

· Click the Save button.

Editing and Deleting a Schedule

Editing a schedule
To edit a schedule:

· Select the menu item SVFE > Monitoring and Notification > ATM Monitoring > ATM Utilities > Schedules.

· Select the schedule in the table.

· Click the Modify button.

· Modify the schedule parameters:

· Click the Save button.

Deleting a schedule
To delete a schedule:

· Select the menu item SVFE > Monitoring and Notification > ATM Monitoring > ATM Utilities > Schedules.

· Select the schedule in the table.

· Click the Delete button.

· Confirm deleting.

Starting a schedule

To start a schedule:

· Select the menu item SVFE > Monitoring and Notification > ATM Monitoring > ATM Utilities > Schedules.

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· Select the schedule in the table.

· Click the Start button. The information about a started schedule will be displayed on the right - the start time and finish time, list of terminals and the log:

Click the Stop button to stop the schedule.

Click the Clear All Finished button to delete the information about all executed schedules except the last one.
Click Repeat All Failed button to start the schedule for all terminals failed with executing the schedule.
Click Repeat button to start the schedule for the selected terminal.

EJournals

To view the Electronic Journal on the selected ATM:

1. Select the menu item SVFE > Monitoring and Notification > ATM Monitoring > ATM Utilities > EJournals.
2. Select an ATM in the ATM Name field.
3. Select the journal type in the Type field (current - for the current day, archive - for the previous days). The current e-journals have ".dat" extensions.
4. Select the period.
5. Click the Search button.
6. Select the electronic journal in the table. Journal log will be displayed as a text file at the right part of the form:

7. To find any information within the Journal log file use the Search button above the file.

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Snapshots

The Snapshots form provides camera screenshots for selected ATM.

To view camera screenshots from the ATM:
1. Select the menu item SVFE > Monitoring and Notification > ATM Monitoring > ATM Utilities > Snapshots.
2. Select an ATM in the ATM Name field.
3. Select the period (date and time).
4. Click the Search button.

EJournal Counter

The EJournal Counter form is used for viewing and modifying statistics of the ATM counters received from the loaded EJournals. The form is opened with the menu item SVFE > Monitoring and Notification >
ATM Monitoring > ATM Utilities > EJournal Counter.

Form structure
The form consists of:
filter;
Use the filter to search for records.

Enter values into the fields you want to filter records with (filling all of them is not necessary):

Field name Description

ATM Location ATM Name.
From Date EJournal Loading Period (the date and time).
To Date

table;
The table displays statistics received from EJournal for every cassette in the selected ATM:

Field name Description

PID Internal terminal identifier in SVFE. The maximum value is 6 digits.
ATM ID Terminal Identifier.
ATM Location ATM Name.

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Load date Date and time of EJournal loading.

Index A sequence number within the one Load date/time.
Rem. A For Cassette A - Number of Available Bills.
Disp. A For Cassette A - Number of Dispensed Bills.
Rej. A For Cassette A - Number of Rejected Bills.
Rem. B For Cassette B - Number of Available Bills.
Disp. B For Cassette B - Number of Dispensed Bills.
Rej. B For Cassette B - Number of Rejected Bills.
Rem. C For Cassette C - Number of Available Bills.
Disp. C For Cassette C - Number of Dispensed Bills.
Rej. C For Cassette C - Number of Rejected Bills.
Rem. D For Cassette D - Number of Available Bills.
Disp. D For Cassette D - Number of Dispensed Bills.
Rej. D For Cassette D - Number of Rejected Bills.

buttons.
Add - to add a new record to the EJournal counter table.

Modify - to edit a record in the EJournal counter table.

Delete - to delete a record in the EJournal counter table.

Adding a new EJournal counter record

To add a new record to the EJournal counter table:

· Select the menu item SVFE > Monitoring and Notification > ATM Monitoring > ATM Utilities > EJournal Counter.

· Click the Add button.

· Fill in the following fields:

Field name Description

ATM Location ATM Name.
Load date Date and time of EJournal loading.
Index A sequence number within the one Load date/time.
REMAINED (No of Notes) Number of Available Bills.
for Cassette A, В, С, D
DISPENSED (No of Notes) Number of Dispensed Bills.
for Cassette A, В, С, D
REJECTED (No of Notes) Number of Rejected Bills.
for Cassette A, В, С, D

· Click the Save button.

Editing and Deleting an EJournal counter record

Editing an EJournal counter record

To edit an EJournal counter record:
1. Select the menu item SVFE > Monitoring and Notification > ATM Monitoring > ATM Utilities > EJournal Counter.
2. Select the record in the table.
3. Click the Modify button.
4. Edit the following fields:

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Field name Description

Load date Date and time of EJournal loading.
Index A sequence number within the one Load date/time.
REMAINED (No of Notes) Number of Available Bills.
for Cassette A, В, С, D
DISPENSED (No of Notes) Number of Dispensed Bills.
for Cassette A, В, С, D
REJECTED (No of Notes) Number of Rejected Bills.
for Cassette A, В, С, D

5. Click the Save button.

Deleting an EJournal counter record

To delete an EJournal counter record:
1. Select the menu item SVFE > Monitoring and Notification > ATM Monitoring > ATM Utilities > EJournal Counter.
2. Select the record in the table.
3. Click the Delete button.
4. Confirm deleting.

Preliminary system configuration

ATM monitoring is powered by the process devmon. This process should be running at all times.

All the processes of the system SVFE (including devmon) are started by the command startpro all.

To view states of all SVFE processes run the command tpstat.

See also:
Configuring User Interface Access

Configuring User Interface Access

The following application roles are implemented for granting access to user interface of the ATM monitoring module:

· GR_MON_DEV for viewing ATMs data;

· GR_MON_UNRES for viewing list of unresolved problems with the ATM;

· GR_MON_DISP for viewing information about ATM's cassettes state.

· GR_MON_DEPOS for viewing information about gained cash;

· GR_MON_MAIN for viewing general ATM information;

· GR_MON_COMM for viewing ATM's communication parameters;

· GR_MON_AUTH for viewing transactions that were performed on the ATM;

· GR_MON_CAPT for viewing information about captured cards;

· GR_MON_RESP for viewing response codes statistics;

· GR_MON_HIST for viewing messages from ATM's devices;

· GR_MON_DUMP for viewing information about messages from ATM's devices;

· GR_MON_V_C for viewing comments;

· GR_MON_E_C for adding comments;

· GR_MON_GRID for viewing table of monitored ATMs;

· GR_MON_D_ALL for access to all registered ATM groups;

· GR_MON_D_LEV for opportunity of access to ATM groups;

· GR_MON_ORDER for sending commands to an ATM.

Roles are assigned to users according to their duties in the standard way. See the details in the section User Administration.

See also:
Administrator's subsystem
Operator's subsystem

Administrator's subsystem

Administrator's subsystem for the module ATM Monitoring is designed for managing access of SVFE users to ATM monitoring by the means of ATM groups and for granting user rights for ATM monitoring
actions.

· ATM groups administration:

o creating/deleting ATMs;
o adding/removing ATMs from ATM groups;
o current ATM groups information viewing.

· User administration:
o granting and taking away SVFE user rights for ATM groups access;
o viewing information about SVFE users and their rights for ATM groups access.

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See also:
Setting up ATM groups
Viewing list of groups

Setting up ATM groups

This section describes ATM groups setup.

All the ATMs registered in the system are grouped. As a rule, groups are formed on the basis of ATMs' location and also on the basis of branches that ATMs belong to.
ATM group is one of the parameters that define user access to the module ATM Monitoring.

See also:
Screen form structure
Using filter
Viewing list of groups
Creating ATM groups
Changing or removing ATM groups

Search

In order to find a certain ATM group, use the filter.

Search uses the following fields:

· Description for ATM group description. The field is filled manually.

· Refresh Timeout for period of time that is used for periodical ATM data update in the group. The field is filled manually.

· Region for region that the group is assigned to. The field is filled manually.
To start the search press the button Search.
Filling all of the filter fields is not necessary.

See also:
Viewing list of groups
Creating ATM groups
Changing or removing ATM groups

Table

Table shows general information about ATM groups:

Field name Description

Description Group name.

Refresh Timeout Period of time that is used for periodical ATM data update in the group.

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Location Location that the group is assigned to. This attribute is not used.

See also:
Creating ATM groups
Changing or removing ATM groups
Configuring user access

Creating ATM groups

To create a new ATM group press the button Groups that opens the groups list and then press the button Add.

In this form main parameters of the ATM group should be entered:

Field name Description

Name of the Local CS Group name. The field is filled manually.

Refresh Timeout Period of time that will be used for periodical ATM data update in the group being created. The field is filled manually.

Having filled these fields click the button Add. Form will return to its original state and information about the new group will be added to the table.
Then user should decide what ATMs will be included in the created group. To do that select the group and press the button Modify.

This form is basically the same group creation form, but besides fields with group name and refresh timeout it contains tables designed for adding and removing ATMs from the group.
Table Available, which is placed in the right part of the form, shows all ATMs that are registered in the system but not assigned to any group. Table Assigned, which is placed in the left part of the form, lists all
ATMs that belong to the group being modified.
To add an ATM to the group, check the box in the corresponding row of the table Available and press the button . Record will be moved to the table Assigned.
To remove an ATM from the group: in the table Assigned check the box in the corresponding row of the table and press the button . Record will be moved to the table Available.
Tables Available and Assigned consist of the following fields:

· ATM ID for internal ATM identifier (PID);

· TID for external terminal ID;

· City for the town where the ATM is located;

· Street for the name of the street where the terminal is installed.
This fields should be used for quick filtering of the ATMs. For example, user needs to display all the ATMs located in Moscow. To do this, he puts in the field City first letter of the city name and list in the table will
be filtered immediately. This example is illustrated below.

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Tables Available and Assigned display total number of terminals in the table and number of pages that terminal records are put on in the string above filter fields.

To navigate between the pages use this control:

Number on the control is the page number. For navigation user can use both buttons with page numbers and buttons , , , . When all necessary changes are made, press the button
Save.

See also:
Changing or removing ATM groups
Viewing list of groups

Changing or removing ATM groups

If it is necessary to modify description or composition of an ATM group, select the group in the list and press the button Modify.
Information should be modified in the opened form. All the fields in the form can be edited, except for group name (filed Group Name). It is necessary to press the button Save to approve modifications.
To delete a group select it in the list and press the button Delete.

See also:
Creating ATM groups
Viewing list of groups
Configuring user access

Configuring user access

ATM Monitoring can be used only by registered SVFE users.

Note. Users are registered in the standard way. They should be granted access to the system GUI as described in section Configuring User Interface Access.
User access to ATM monitoring is set up in the form that is opened by the menu item SVFE > Monitoring and Notification > ATM Monitoring > ATM Groups.

Search

To display records with certain attribute values use the filter that is placed at the top of the form.

Search uses the following fields:

· User for system user name.

· Description for registered user description.

· Name, Surname. — for first and last name of the user as they were specified during registration.
To begin the search, press the button Search.
Filling all of the filter fields is not necessary.

See also:
View the list of users
Editing User

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Table

The table shows information about users:

Field name Description

User System user identifier.
Description User description.
Name, Surname First and last name of the user as they were specified during registration.

See also:
Editing User
Operator's subsystem

Editing User

To set user access right for ATM groups in form with the user list select the user and press the button Modify.

Form structure
This form contains fields with information about the selected user. This information cannot be edited.

Field name Description

User User name in the system.

Description User description.

Name, Surname First name and surname of the user, as they were entered during registration.

Two tables below these fields show list of ATM groups. Table Available, which is placed in the right part of the form, shows all ATM groups that are registered in the system. Table Assigned, which is placed in
the left part of the form, lists all ATM groups that are assigned to the user.
Tables Available and Assigned consist of the following fields:

· Group Name for ATM group name;

· Refresh Timeout Period of time that is used for periodical ATM data update in the group.

· Public Flag (field is not used).

This fields should be used for quick filtering of the ATM groups. For example, user needs all the ATM groups whose name starts with “S”. To do this he should put “s” in the field Group Name and the group list
will be filtered immediately.

Tables Available and Assigned display total number of ATM groups in the table and number of pages that group records are put on in the string above filter fields.

Assigning groups to a user

To grant ATM group access rights to a user: in the table Available choose record about the group (check the box) and press the button . ATM group record will be moved to the table Assigned where all

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the groups for the user are shown.

Press the button to strip the user of access right to a group and move it back to the table Available.

To navigate between the pages use this control:

Number on the control is the page number. For navigation user can use both buttons with page numbers and buttons , , , .
When all necessary changes are made, press the button Save to accept the changes.

See also:
Setting up ATM groups
Operator's subsystem

Operator's subsystem

When the monitoring operator form is opened (menu item SVFE > Monitoring and Notification > ATM Monitoring > ATM Monitoring Operator) no data are displayed on the form.

To see parameters of an ATM group make a request to the database, To do that choose the group (field Group) and press the button Search.

Search

To display data about certain ATM or several ATMs included in the selected group (filed Group in the block Group), use the filter

In the block General parameters for a certain ATM search are entered:

Field name Description

Address Address where the ATM is situated. In this field masked address may be specified (“%” character is used for any set of
characters and “_” character is used to mask one character).

External terminal ID. In this field identifier template may be used (“%” character is used to mask any set of characters and “_”
character is used to mask one character).

To find ATMs in certain states, check the necessary checkboxes in the block State:

Field name Description

This checkbox lets the user choose all the ATMs in the Openstate, in other words ATMs that work properly or with minor
Open
problems.

This checkbox lets the user choose all the ATMs in the Closedstate, meaning all the ATMs that are not working at the
Close
moment.

This checkbox lets the user choose all the ATMs in the Offlinestate, meaning all the ATMs that the system can not
Offline
connect to.

To filter ATMs that have problems with certain devices, use chackboxes in the block Problems:

Field name Description

Card Reader This checkbox filteres all the ATMs that have problems with card reader.
Journal Printer This checkbox filteres all the ATMs that have problems with journal printer.
Receipt Printer This checkbox filteres all the ATMs that have problems with receipt printer.
Dispenser This checkbox filteres all the ATMs that have problems with dispenser.

To filter ATMs with certain idle time for dispenser and cash-in use fields in the block Idle time (in hours):

Field name Description

Dispenser In fields From and To maximum and minimum idle time is set.
Cash In

All the parameters of advanced search can be used simultaneously

When parameters are entered, press the button Searchand in the lower half of the form filtered ATMs will be displayed.
To clear all the search fields press the button Reset.

Table

The table shows general information about a separate device:

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Name of the column group Field name Description

Icon for opening the window with additional information about the device.

Check Checked flag in this field indicates that the object is selected and when a button is pressed in the block Group Options
(for instance, Group Management) this object will be considered a part of the affected group.

ATM status. If you hover cursor over this field the status is detailed in a pop-up.
Available ATM statuses:

· there is no connection with the ATM;

· the ATM is closed;

Status
Selected <...> ATMs · the ATM is online;

· ATM status could not be retrieved.

Records may be sorted by this field. To do that click the name of the column Status and the selected records turn out on
top. With another click this will be reversed.

External ATM identifier in SVFE.

TID (PID) Records may be sorted by this field. To do that click the name of the column TID (PID) and records will be sorted
ascending. With another click sort becomes descended.

Address where the ATM is installed.

Address Records may be sorted by this field. To do that click the name of the column Address and records will be sorted
ascending. With another click sort becomes descended.

Here are indicators (if any) of device problems (card reader, receipt and journal printer, dispenser).
DEVICES
Warnings about possible problems are shown as an exclamation mark in a yellow circle:
PROBLEMS
Definite problems are signalled by an exclamation mark in a red circle:
DISPENSER
When cursor is hovered over a warning icon the problem is detailed in a pop-up. If there are not any device problems, the field is empty.

ATM's cassettes statuses.

Status is shown as an icon:
· for broken cassette;

· for cassette where the number of bills is below the threshold;

· for cassette that is in order.

Graded points on the cassette icon let the user estimate its load:
· for cassette whose occupation is more than 75%;
· for cassette whose occupation is between 50% and 75%;
· for cassette whose occupation is between 25% and 50%;
· for cassette whose occupation is less than 25%.
On hovering a cursor over a cassette icon a pop-up appears with the following attributes:
· Occupation (data about cassette occupation percentage as compared to initial occupation);

18 · Denomination (nominal value of bills in the cassette);

· Currency (currency of of bills in the cassette);

· Threshold count of bills (value that is checked when choosing a color for the cassette icon: if the number of bills is
below the threshold, cassette icon will be yellow, if it is above icon will be green);

· Initial bills (initial number of bills in the cassette);

· Dispensed bills (number of bills dispensed from the cassette);

· Rejected bills (number of bills rejected from the cassette);

· Available bills (number of bills in the cassette available for dispensing);

· Initial sum (initial amount of money in the cassette);

CASSETES
· Dispensed sum (amount of money dispensed from the cassette);

· Rejected sum (amount of money rejected from the cassette);

· Available sum (amount of money in the cassette available for dispensing);

Reject cassette status.

Status is shown in the corresponding color (color coding is similar to regular cassettes):
· when the occupation maximum is reached;

· if the occupation maximum not is reached.

REJECT On hovering a cursor over a cassette icon a pop-up appears with the following attributes:
· Occupation (data about cassette occupation percentage as compared to maximum occupation);

· Available bills (number of bills in the reject cassette);

· Threshold count of bills ((value that is checked when choosing a color for the cassette icon: if the number of bills is
below the threshold, cassette icon will be yellow, if it is above icon will be green).

Cash-in cassette status.

Status is shown in the corresponding color (color coding is similar to regular cassettes):
· when the occupation maximum is reached;

· if the occupation maximum not is reached.

CASHIN On hovering a cursor over a cassette icon a pop-up appears with the following attributes:
· Occupation (data about cassette occupation percentage as compared to maximum occupation);

· Available bills (number of bills in the cash-in cassette);

· Threshold count of bills (value that is checked when choosing a color for the cassette icon: if the number of bills is
below the threshold, cassette icon will be yellow, if it is above icon will be green).

These columns display amount in cash in different currencies that is available to be dispensed.
CURRENCIES EUR/USD/SUR/RUB
Icon signals that if cash will be withdrawn from the ATM with the current average speed, then cash for the
corresponding currency will be depleted in 4 hours.

Dispenser idle time from the last successful cash withdrawal operation.
· If the last operation was performed on the same day then idle time is displayed in this format:

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<idle time in hours> / <hh:mm time of the last operation>

· If the last operation was not today then idle time is displayed in this format:

DISPENSER <idle time in days> / <dd:mm:yyyy date of the last operation>

· Value N/A is displayed if there are no data on idle time.

· Value Never used means that the device has never been used.

IDLE TIME Cash-in cassette idle time from the last successful deposit operation.
· If the last operation was performed on the same day then idle time is displayed in this format:
<idle time in hours> / <hh:mm time of the last operation>

CASHIN · If the last operation was not today then idle time is displayed in this format:
<idle time in days> / <dd:mm:yyyy date of the last operation>

· Value N/A is displayed if there are no data on idle time.

· Value Never used means that the device has never been used.

See also:
Data updating timeout
ATM group monitoring
Monitoring of an ATM

Data updating timeout

In SmartVista web interface data update in tables Dispenser Idle Time, CASHIN Idle Time, Response Codes and CASSETES — CASHIN is performed periodically. Period is set by the system administrator.
To do this open file ejb-jar.xmlthat is in the directory …\runtimes\base_v6\profiles\default\config\cells\...\applications\SVEJB.ear\deployments\SVEJB\SVFEEJB.jar\META-INFfor WebSphere.

In this file find block <session id="Operator"> and set new values (in milliseconds) for the time out. In the table below the values that are to be modified are marked by the bold font.

Main goal for periodical data update is to lighten the load for the database. It is therefore important to remember that too little a timeout will cause frequent updates that can overload the system.

<env-entry-name>terminalAccessRefreshTimeout</env-entry-name> Block for setting time out (in seconds) for data update in columns
<env-entry-type>java.lang.Integer</env-entry-type> Dispenser Idle Time and CASHIN Idle Time.
<env-entry-value>1800000</env-entry-value>

<env-entry-name>averageSpeedRefreshTimeout</env-entry-name> Block for setting time out (in seconds) for data update in column
<env-entry-type>java.lang.Integer</env-entry-type> CASSETES — CASHIN.
<env-entry-value>86400000</env-entry-value>

<env-entry-name>respCodesRefreshTimeout</env-entry-name> Block for setting time out (in seconds) for data update in field
<env-entry-type>java.lang.Integer</env-entry-type> Response Codes.
<env-entry-value>7200000</env-entry-value>

Monitoring of an ATM

For monitoring of a single ATM choose the menu item SVFE > Monitoring and Notification > ATM Monitoring > ATM Monitoring Operator. To display parameters of an ATM group a request to database is
necessary. To perform it choose the group (field Group) and click the button Search.
Find the needed terminal record in the table and click link with terminal ID. A form will be opened with detailed information about the ATM.

Detailed information about the ATM is given in several forms. To navigate between them use buttons that are placed at the top of the form:

· Main button activates the form that shows current state of the ATM: information about ATM devices, unresolved problems list, cassettes load and information about cash-in.

· Info button activates the form with general information about the terminal and its communication parameters.

· authorization button activates the form that displays the last 100 authorizations performed on the ATM.

· Device History button activates the form that displays data about device status changes for the ATM.

· ATM Control button activates the form that is used for ATM management.
To return to the form of ATM groups monitoring press the button Back.

Current state of the ATM

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This form is designed for analysis of the ATM's current state. Form displays data that is summarized in the form of ATM groups monitoring:

· block Device Status for information about ATM's devices;

· block Unsolved problems for the list of unresolved problems with the ATM;

· block Cassettes for data about cassettes' load;

· block Receipt Printer for data about the number of receipts left in the printer.

Device status

ATM sends to SVFE not only its own status but also a status for each of its devices.
Block Device Status shows the latest status messages received from the ATM. Data displayed in the table depend on the type of the ATM.

NDC+ protocol
For ATMs that work using NDC+ protocol (NCR, Wincor, NDC) the table looks like this:

Fields of the block:

Field name Description

Device Text description of the device.

Date Date and time when the message was received by SVFE.

Message ID Internal identifier of the status message in SVFE.

Transaction status Value of the block Transaction status, received in the message from the ATM.

Severity Text description of the value Severity, received in the message from the ATM.

MStatus [decode (code)] M-Status value that is received from the ATM and its decoding.

MData (code) M-Data value that is received from the ATM.

Supply status Value of the block Supply status, received in the message from the ATM.

Text of the message sent by the ATM. To see the whole message text hover cursor over the table's
Message text field. Text will be shown in a pop-up. Decoding of messages received from the terminal is
performed according to specification given by the terminal vendor.

DDC protocol
For ATMs that work by the DDC protocol (Diebold, Wincor DDC) the table looks like this:
<The screen form is in development>

Fields of the block:

Field name Description

Device Text description of the device.

Date Date and time when the message was received by SVFE.

Description Status description.

Network advice Recommendation for fixing the problem for a host operator.

On site advice Recommendation for fixing the problem for a service engineer.

Status Status data (in :xx:xx:xx format).

All the available values for the block Device Status are given in the specification for the terminal.
Current device status can be requested with the button Refresh Status.
Unsolved problems

Block Unsolved problems displays the list of current problems with the ATM. When a problem is fixed, information about it is no longer shown.

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All the available messages:

1. Messages about reasons for ATM's closing:

· ATM closed because DES key load failure (error with the keys uploading).

· ATM closed because HCF load failure (error with the Hot Card File update).

· ATM closed because software error (ATM's own software is the problem).

· ATM closed because file error (problem with the ATM's file system).

· ATM closed because mismatching data (for example, ATM scenario is incorrect).
2. Messages about ATM's devices malfunctions:

· Time of day clock down (ATM's clock is broken).

· Floppy disk down (floppy drive is the problem).

· Journal printer down

· Receipt printer down

· Card reader/writer down

· Depository down

· First bill dispenser down (cash withdrawal from the first ATM cassette doesn't work).

· Second bill dispenser down (cash withdrawal from the second ATM cassette doesn't work).

· Third bill dispenser down (cash withdrawal from the third ATM cassette doesn't work).

· Fourth bill dispenser down (cash withdrawal from the fourth ATM cassette doesn't work).

· Validation printer down

· Presenter down (problem is with the device giving out the cash).

· Encryptor down (ATM's encrypting module is inoperable).

3. Warning messages:

· Journal printer warning level 1 issued (journal printer may be close to malfunction).

· Receipt printer warning level 1 issued (receipt printer may be close to malfunction).

· Depository warning level 1 issued (depository may be close to malfunction).

· Dispenser warning level 1 issued (dispenser may be close to malfunction).

· Journal printer warning level 2 issued (journal printer may be close to malfunction).

· Receipt printer warning level 2 issued (receipt printer may be close to malfunction).

· Depository warning level 2 issued (depository may be close to malfunction).

· Dispenser warning level 2 issued (dispenser may be close to malfunction).

Note. If there aren't any records in this block, there aren't any problems with the ATM. Usually, if ATM's status is marked green, there are not any messages in this block.

Dispenser information

Block Cassettes displays information about each cassette's load.

Fields of the block:

Field name Description

№ Number of the cassette
Currency Currency code for bills loaded into the cassette.
Denomination Nominal value of bills in the cassette.
Initial Number of bills loaded into the cassette.
Withdrawal Number of withdrawn bills.
Rejected Number of rejected bills (put into the reject cassette).
Available Number of bills remaining in the cassette.

ATM's cassette can be blocked, so that even if there are money in the cassette they couldn't be withdrawn by usual means.
To block a cassette press the button Block in the cassette's row of the table. To reverse the block, press the button Unblock that will appear after blocking in the place of the button Block.

Receipt printer information

Block Receipt Printer displays information about the number of receipts remaining in the printer.

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ATM main parameters

This form shows the parameters that are entered during terminal registration in SVFE. Form displays the following information:

· block General information with the basic parameters of the ATM;

· block Communication Parameters with network parameters of the ATM;

· block Attributes with the list of ATM's attributes;

· block Statuses with different kinds of statuses of the ATM.

This form doesn't allow to modify any data.

General information

Block General information shows basic data about the ATM.

Field name Description

Institute Identifier and name of the acquirer institution that the terminal belongs to.
State The country where the terminal is installed.
City The city where the terminal is installed.
Street The name of the street where the terminal is located.
Luno Identifier and name of the scenario loaded in the ATM.

See also:
Communication options
ATM Attributes
ATM statuses

Communication parameters

Block Communication parameters displays information about network parameters of the ATM.

Field name Description

Protocol Communication protocol that is used by the ATM.
Remote port Number of the remote port used.
Local port Number of the local port that SVFE uses for ATM connection.
Remote address IP address of the remote terminal.

See also:
General information
ATM Attributes
ATM statuses

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Authorization Parameters

ATM Attributes

Block Attributes shows ATM's attributes which indicate specifics of the terminal functioning.

Fields of the table:

Field name Description

Attribute ID
Identifier and description of the attribute.
Description

PVAL Value of the attribute.

See also:
ATM statuses
General information
Communication options

ATM statuses

Block Statuses displays different statuses of the ATM

Operation statuses
This block shows the operation status of the ATM.
Available values:
Status name Description

OS_TERM_IN_SERVICE Terminal is open and ready for operations processing.

OS_TERM_OFFLINE Terminal is closed and offline.

OS_TERM_IN_REPLENISHMENT Terminal closed, cash replenishment in progress.

OS_TERM_UNDER_SUSPICION All the messages sent by the ATM are ignored as it is under suspicion.

OS_TERM_IN_SW_DISTR Terminal is closed, configurational data upload in progress.

Process statuses
Status of transaction processing on the ATM (procstat).
Available values:

Status name Description

TRANS REQ RCVD Host is processing authorization request sent from the ATM.
COMMAND SENT Command is sent to the ATM.
TERM INITIALIZED Terminal is initialized.
IN FINANCIAL PROC The ATM is processing a financial transaction.
IN KEYCHG PROC Change of the cipher keys in progress.
IN_MULT_RCPT_PROC Multireceipt request processing is required.
IN OAR INTERACT PROC The ATM is in the OAR state.

Problem statuses
This block shows problems with the ATM.
Available values:

Status name Description

OP_NO_STAT No problems registered.
OP_TERM_INOPERATIVE The ATM is not working.
OP_TERM_COMM_PROBLEMS Communication problems.
OP_TERM_ATNDNT_CLOSED The ATM was closed by an SVFE user.
OP_REG_E_SHUTDOWN ATM shutdown was registered.
OP_TERM_RCPT_OAR The ATM is in the OAR state.
OP_TERM_CLOSED_NO_GOODS The ATM ran out of consumables (paper, ink etc.)
OP_TERM_CLOSED_NO_MONEY The ATM ran out of cash.

Miscellaneous statuses
This block shows statuses for turned off devices of the ATM.
Available values:

Status name Description

MF_NO_STAT Default status.

MF_TERM_CMD_TIMEOUT The ATM did not respond to a host's command in time.

MF_TERM_CMD_ISSUED Host has sent a command to the ATM.

MF_IN_SUPERVISOR_MODE The ATM is in supervisor mode.

MF_IN_SELF_TEST Terminal is in the state of self-testing.

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MF_IN_ALGORITHM_PROC Terminal is in the state of multistepped transaction processing.

MF_PWRUP_REQUIRED It is necessary to initiate power up of the ATM when counters are synchronized.

MF_OPEN_IS_LOCKED Automatic commands for opening the ATM are blocked.

MF_TERM_MUST_CLOSED Terminal must be closed as a result of solicited status processing.

MF_TERM_MUST_CONFIG Configuration must be re-uploaded to the ATM as a result of status message processing.

MF_CARDREADER Host tries to fix the card reader.

MF_SAFEDOOR Terminal was closed as a result of a message about safe door opening.

MF_TERM_MUST_OPENED Terminal must be opened as a result of status message processing.

MF_CLOSED_ON_ERROR Terminal must be closed until it leaves the supervisor mode or until it receives opening command from an
operator.

MF_REQ_RCVD_OUT_OF_SERV A transaction message was received from the ATM when it was in the out of service mode.

Close statuses
This block shows statuses for ATM closing reasons.
Available values:

Status name Description

TCLOSED_NO_STAT Default status
TCLOSED_RETRACT Closed due to high number of retracts.
TCLOSED_SAFEDOOR Closed due to safe door opening.
TCLOSED_NO_GOODS Closed for lack of consumables.
TCLOSED_NO_MONEY Closed for lack of cash.
TCLOSED_KEYBRD_FAIL Closed due to keyboard or touch screen malfunction.
TCLOSED_ENCRYPTOR_FAIL Closed due to encryptor error.
TCLOSED_DEPOSITOR_FAIL Closed due to depositor error.
TCLOSED_RECEIPT_FAIL Closed due to receipt printer error.
TCLOSED_JOURNAL_FAIL Closed due to journal printer error.
TCLOSED_CARDREADER_FAIL Closed due to card reader error.
TCLOSED_PRESENTER_FAIL Closed due to presenter error.
TCLOSED_SOFTWARE_ERR Closed due to configuration uploading error.
TCLOSED_DISPENSER_FAIL Closed due to dispenser error.
TCLOSED_DES_KEYLOAD_FAILURE Closed due to key change error.

Authorizations parameters

This form displays the data about ATM's workload:

· block Authorizations contains authorizations information;

· block Captured cards displays captured cards list;

· block Response Codes contains statistical data about responses from SV that were received by the terminal.

Authorizations

Block Authorizations shows the information about the last 100 authorizations that were performed on the ATM:

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Field name Description

CardNum Card number.

Date Authorization date

Time Authorization code.

Amount Transaction amount.

Curr Currency.

TransType Transaction type.

SV Resp SVFE response code

Dev Resp Terminal code response

Utrnno Unique transaction number.

R Reversal flag.

RRN Transaction Reference Number.

To get detailed information about certain authorization record, select the corresponding row in the table Authorizations and press the button Details. Authorization parameters wiil be displayed in a separate
window.

Authorization parameters:

Field name Description

Terminal ID Terminal identifier.

UTRNNO Unique transaction number.

Reversal Reversal operation sign.

Req Amount The amount of the transaction (with the currency code), requested by the customer.

Act Amount The actual transaction amount with the acquire fees in transaction currency.

Acq Fee The acquirer fee amount.

Iss Fee The issuer fee amount.

Convt Amount Conversion amount.

Inst Amount The transaction amount in the BIN currency.

Acq Scheme ID and name of the acquiring scheme.

Transaction status Transaction status identifier and description:

· Complete.
· Incomplete.

Transaction phase Transaction processing phase:

· Normal — standard authorization;
· Pre Authorization — preliminary authorization;
· Completion — completed authorization.

FE Trace Transaction Reference Number.

Auth No Authorization code.

Refer No Unique transaction number in IPS. Received in a financial message from acquirer. Used for reversal transactions
generation.

Proteus ID PID of the terminal which committed the transaction.

Account1 Account Number 1 — customer account number from which funds are charged off. In the case of THEM-ON-US
Operation account indicated by obtained from the network, or the field is not filled.

Account2 Account Number 2 – enrollment account.

From Identifier and name of the network that sent the transaction.

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To Identifier and name of the network where the transaction was sent to.

Acq Settle Date Date for acquirer settlement day opening (in yyyymmdd format).

Iss Settle Date Date for issuer settlement day opening (in yyyymmdd format).

FE Seq No Transaction sequence number that is formed by acquirer.

Ntwk Seq No Transaction sequence number in IPS.

Ntwk Response IPS response code. Is filled for Them-On-Us transactions.

Message Type Internal identifier of the message type. Is set according to the rules of the interface that receives the transaction. Main
types: authorization, request, advice, or response to request/advice/authorization. There are different message types,
for example for authorization module: pre-authorization, stand-in pre-authorization, database update.

Pos Data Code Point of service parameters. <<<This field's format is described in detail in section ______.>>>>

Acq Inst ID The acquirer financial institution identifier.

Search
To find information about certain authorizations, use the filter fields that are placed at the top of the form.

Main search fields:

Field name Description

Card number. Card number. The field is filled manually. In this field masking may be used.
From To Starting and ending dates of the time period during which a transaction was performed. A value is selected using the
calendar control,
Time Time when the operation was performed. A value is entered in the format hhmmss, where hh — hours, mm —
minutes, ss — seconds.

By pressing the button Additional parameters additional search fields are opened where the following values may be entered:

Field name Description

Amount Authorization amount.
Currency Currency.
Transaction type Transaction type.
SV Resp SVFE response code.
Dev Resp Terminal code response
Utrnno Unique transaction number in SVBO.
R Reversal flag.
RRN Transaction Reference Number

To start search, press the button Search.

Captured cards

Block Captured cards shows the list of all cards that were captured by the ATM. Specifically, this list contains information about cards that were captured after the last cash collection performed on the ATM.
When a cash collection is performed captured cards counters are set to zero and the list is cleared.
Besides the captured cards list this block displays main parameters of the operations that led to capture.

Block fields
Field name Description

Date Date of the operation that resulted in the card capture.

Card number. Number of the captured card.

Amount Transaction amount.

Capture reason Reason for card capture. ATM can capture a card:
· if there was a mishap during an operation (card was left in the card reader or the card reader failed to
return it);
· if the issuer sent a response code that required to capture the card.

SVFE Resp Response code of the system SVFE (see also: "SVFE Response Codes" topic in Dictionaries manual).

Dev Resp Description of the response code received from SVFE.

Search
To look for cards that were captured during a time period use the filter.

Search uses these fields:

From To — starting and ending dates of the period. Values are chosen with the calendar control.

To start search, press the button. Search cards.

See also:

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Authorizations
Reject codes statistics

Response codes statistics

Block Response Codes shows statistics of receiving different response codes from SVFE during performing authorizations on the terminal. Statistics is gathered from the moment of terminal registration in SVFE.

Block fields:

Field name Description

SV Resp
Response Code of the system SVFE and its description (see also: "SVFE Response Codes" topic in
SV Resp Description Dictionaries manual).

№ of Operation Number of operations that resulted in this response code.

Information line

There is a text line above the table that shows the time until the next database synchronization. Section Data updating timeout describes setting of the parameter that is used as refresh period.
Getting the data manually
To force table update (display information that was recived during the last database request) press the button Get codes from cash.

Device history

This form shows history of messages received from ATM's devices:

· block Statuses shows history of status messages about ATM's devices:

· block Device Responses shows data aboutresponses received from ATM's devices.

ATM's devices statuses

Block Statuses shows history of messages from ATM's devices. Set of data on this form will differ depending on the type of the ATM.
Detailed description of the tables displayed on the form can be found in the description of device statuses block on the main form of single ATM monitoring.

See also:
ATM Management

ATM's devices responces

Table placed on the right side of the form shows history of device responses received from the ATM.

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Field name Description

Date Date and time when the message was received.

Action Action description.

ATM control

This form is used for direct ATM control: open/close the ATM, load data to or from it, reload the ATM.
Loading configuration and other data to an ATM is possible only when it is closed (is in CLOSED state).

This form has three blocks for different commands:

Command panel
· Open button is used to open the ATM.

· Close button (available only for open ATMs) is used for closing the ATM.

· Close and Lock button (available only for open ATMs) is used for closing the ATM while blocking all possibilities of automatic opening. After the ATM is locked it can only be opened by direct command
from the interface.

To read about open/close operations in detail see ATM open/close operations.

· Reset status reset statuses that are stored by the host for the selected ATM.

· Reset cash-in counters . Cash-in counters should be reset during the cash collection, but if that didn't happen this button may be used to reset them remotely.

· Connection reset button disconnects ATM from the system, puts it in OFFLINE state.

Load panel
· Load scenarios button allows to load scenarios to the ATM.
Fields Starting value and Ending value determine numbers of the scenario states that should be loaded. If both fields are filled than states with numbers from the starting to the ending inclusive are
loaded. If only the starting value is specified than loaded states are all from the starting to the last. And if both fields are left empty when the button is pressed, than all available data will be uploaded.

· Load screens button allows to upload screens to the ATM. Purpose of the fields Starting value and Ending value see above in the Load scenarios description; the difference is that for screens uploading
screen (not state) numbers should be specified.

· Load configuration data button allows to upload configurational data to the ATM.

· Load FIT tables button allows to upload tables of financial institutions configuration to the ATM.

· Load Configuration ID button allows to upload configurational identifier to the ATM.

· Load crypto key button allows to upload new PIN-block cipher key to the ATM.

· Load MAC key button allows to upload new MAC key to the ATM. MAC key is used to sign ATM's messages to SVFE.

· Load OAR button allows to upload OAR screens to the ATM.

· Load FAST CASH button allows to upload fast cash withdrawal settings to the ATM.

· Load EMV data button allows to upload EMV scenarios, which are used to work with EMV cards, to the ATM.

Specific panel
· Counters reset button allows to reset ATM's counters using a supervisor's card. Fields Supervisor's card number and Supervisor's card expiry date should be filled with the corresponding card
attributes (button can be used to open the calendar control to choose a date). Counters that are reset:

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o number of transactions for the ATM;

o number of receipts printed;
o number of bills received;
o amounts of money received for each of the cassettes;
o number of cards captured;
o number of retracts performed.

· Self test button allows to perform self-testing of the ATM to look for devices malfunctions. Updated information is displayed in the form of single ATM monitoring.
· Counters inquiry button allows to send a command to request values of the ATM's counters (cassettes' occupied portions, reject cassette state, number of receipts printed etc.)

ATM open/close operations

ATM open/close operations should be performed when new information should be uploaded to the ATM. Before the upload terminal should be closed, then upload is performed and after that the ATM should be
opened again.
Closing of an ATM is performed with a press of the button Close. Status of the ATM becomes red with the label CLOSED.

Besides ordinary closing user can Close and Lock the ATM, so that the ATM was closed and could not be opened automatically. When this operation is performed ATM can be opened only by pressing the Open
button in the form.
ATM opening operation is performed by pressing the button Open. Status of the ATM becomes green with the label OPEN.

ATM group monitoring

ATM group monitoring is performed in the form that is opened by the menu item SVFE > Monitoring and Notification > ATM Monitoring > ATM Monitoring.
To execute any command for the group of ATMs, select these ATMs in the list. To select the ATM use the checkbox.
To manage the ATM group:
1. Select the menu item SVFE > Monitoring and Notification > ATM Monitoring > ATM Monitoring.
2. Select the ATM group in the filter (use the Group filed).
3. Turn on the checkbox in the column to select all records of the group:

4. Click the Send commands button. The system will show list of commands available for the ATM group:

5. Click the button of the command. Result of command will be displayed under the list of commands. The following figure displays the result of Close and block command:

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All commands available for the ATMs are described in detail in the section ATM Management.
To add a new action do:

· Select the menu item SVFE > Monitoring and Notification > ATM Monitoring > ATM Utilities > SFTP Actions.

· Click the Add button. A new form for adding an action opens.

· Fill in the rest of the fields:

Field name Description

Name Action name/description.

Source Type Source type:

· Local - a local file system;
· Remote - a remote source (ATM, group of ATMs or ATM network).
· Table - a database table.

Source Path Source path of system. If a value is not specified in this field then the current directory of
source system will be used.

Source File Mask Source file mask

Source Pre Cmd Command to be executed before file loading from the source. Unix style command is used.
The field is available for 'Remote' source type.

Source Post Cmd Command to be executed after file loading from the source. Unix style command is used.
The field is available for 'Remote' source type.

Dest Type Destination type:

· Local - a local file system;
· Remote - a remote source (ATM, group of ATMs or ATM network).
· Table - a database table.

Dest Path Destination path. If a value is not specified in this field then the current directory of source
system will be used.

Dest Pre Cmd Command to be executed before file loading from the source. Unix style command is used.
The field is available for 'Remote' destination source type.

Dest Post Cmd Command to be executed after file loading from the source. Unix style command is used.
The field is available for 'Remote' destination source type.

Adding a new Schedule

To add a new schedule do:

· Select the menu item SVFE > Monitoring and Notification > ATM Monitoring > ATM Utilities > SFTP Actions.

· Select the action in the table.

· Click the Add button on the Schedule tab. A new form for adding an schedule opens.

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· Fill in the rest of the fields:

Field name Description

Source Type Source type:

· Local - a local file system;
· Remote - a remote source (ATM, group of ATMs or ATM network).
· Table - a database table.

Source Id Type The field is available for the 'Remote' Source Type only:
· Storage;
· Terminal;
· Group;
· Network.

Source Id Source object identifier.

The field is available for the 'Remote' Source Type only.

Dest Type Destination type:

· Local - a local file system;
· Remote - a remote source (ATM, group of ATMs or ATM network).
· Table - a database table.

Dest Id Type The field is available for the 'Remote' destination type only:
· Terminal;
· Group;
· Network.

Dest Id Destination object identifier.

The field is available for the 'Remote' destination type only.

Cron
Click button and specify the schedule:

If all the any checkboxes are turned on then the process will be run every minute.
Click Set CRON expression to save the setting.

· Click Save button.

Viewing loaded files on local file system

To view loaded files on the local file system:

· Select the menu item SVFE > Monitoring and Notification > ATM Monitoring > ATM Utilities > SFTP Actions.

· Select the action in the table.

· Click the Show button.

· Select the terminal in the Pid field and date of loading in the Date field.

· Click the Search button. The loaded files are located in directories which have names of certain terminals and dates of loading:

Launching actions manually by operator

To launch the action manually do:

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1. Select the menu item SVFE > Monitoring and Notification > ATM Monitoring > ATM Utilities > SFTP Actions.
2. Select the action in the table.
3. Select the schedule on the Schedule tab.
4. Click the Start button. The current action will be launched immediately.
The Start button is inactive if the Last Status field has 'Scheduled' value.

Launching actions automatically by schedule

To launch the action automatically by achedule do:

1. Select the menu item SVFE > Monitoring and Notification > ATM Monitoring > ATM Utilities > SFTP Actions.
2. Select the action in the table.
3. Select the schedule on the Schedule tab.
4. Click the Enable button. The current action will be launched according to the selected schedule.

Disabling actions launched by schedule

To launch the action automatically by achedule do:

1. Select the menu item SVFE > Monitoring and Notification > ATM Monitoring > ATM Utilities > SFTP Actions.
2. Select the action in the table.
3. Select the schedule on the Schedule tab.
4. Click the Enable button. The current action will be launched according to the selected schedule.

ATM Monitoring Dashboard

The ATM Monitoring Dashboard is used to combine the set of cells which shows ATMs with specified device errors. Data reflected at the monitoring dashboard is updated automatically at the pre-configured
period of time. The form is opened by the menu item SVFE > Monitoring and Notification > ATM Monitoring > ATM Monitoring Dashboard.

Warnings are displayed in yellow color,

Within this dashboard the following information can be displayed in list of cells:
1. Operation status:
· Out of service;
· Offline;
· In Replenishment.
2. In Warning status:
· Cash Low/Empty (Cdm);
· Presenter Warning (Cdm);
· Reject Bill Nearly Full/Full/Warning;
· Receipt Printer Low/Empty/Warning (Ptr);
· Journal Printer Low/Empty/Warning (Ptr);
· BNA Full Nearly Full/Warning (Cim);
· Depository Warning (Dep);
· Encryptor Warning (Pin);
· Card Reader Warning (Idc);
· Camera Warning (Cam)*;
· Check Reader Warning (Chk);

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· Alarm (Alm).
3. In disable status:
· Cash (Cdm);
· Presenter (Cdm);
· Receipt Printer (Ptr);
· Journal Printer(Ptr);
· BNA (Cim);
· Depository (Dep);
· Encryptor (Pin);
· Card Reader(Idc);
· Camera (Cam);
· Check Reader (Chk).
When selecting the record in the table the reason of failure is shown:

Tickets

Any ATM error (or the event) is registered as a ticket in the system. The Tickets form is opened with the menu item SVFE > Monitoring and Notification > ATM Monitoring > ATM Exceptions.

Form structure
The form consists of:
filter:
Use the filter to search for records.

Click the Additional Filters to view the Additional Filter fields.

Enter values into the fields you want to filter records with (filling all of them is not necessary):

Field name Description

Ticket ID Ticket identifier.
Location ATM location.
PID Internal terminal identifier in SVFE. The maximum value is 6 digits.
ATM brand ATM brand. The field is exported from SVBO.
Breakdown End Breakdown End Date/Time.
Failed component Failed component (Cash, Hardware, Software, Power, etc.).
Branch/CIT (Cash In Transit/Branch) Branch or CIT company which services ATMs.
Breakdown Start Breakdown Start Date/Time
Assigned Name of user who assigned a ticket.
To start searching, click the Search.
table:
The table displays tickets registered in the System.

Field name Description

Ticket ID Ticket identifier.

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Location ATM location.

PID Internal terminal identifier in SVFE. The maximum value is 6 digits.
ATM brand ATM brand. The field is exported from SVBO.
Failed component Failed component (Cash, Hardware, Software, Power, etc.).
Breakdown Start Breakdown Start Date/Time.
Breakdown End Breakdown End Date/Time.
Branch/CIT (Cash In Transit/Branch) Branch or CIT company which services ATMs.
Breakdown Start Breakdown Start Date/Time.
Assigned Name of user who assigned a ticket.

details tab:

Field name Description

Location type Location type.
CIT/Branch Inform Time Time when Branch or CIT company was informed about breakdown.
ATM Vendor Attend Time Time when ATM was attended by ATM Vendor.
Problem resolve time Problem resolve time.
Comments Comments.
ATM error type ATM error type.
CIT/Branch Attend Time Time when ATM was attended by Branch or CIT company.
Breakdown Duration Breakdown duration.
Ticket close time Ticket close time.
ATM error description ATM error description.
ATM Vendor Inform Time Time when ATM Vendor was informed about breakdown.
Age of ATM (years) Age of ATM (years).
Assignee Name of user whom a ticket was assigned to.

ticket history tab:

Field name Description

Last update Last update.
PID Internal terminal identifier in SVFE. The maximum value is 6 digits.
Breakdown Start Breakdown Start Date/Time.
Breakdown Duration Breakdown Duration.
CIT/Branch Inform Time Time when Branch or CIT company was informed about breakdown.
CIT/Branch Attend Time Time when ATM was attended by Branch or CIT company.
ATM Vendor Inform Time Time when ATM Vendor was informed about breakdown.
ATM Vendor Attend Time Time when ATM was attended by ATM Vendor.
Branch/CIT (Cash In Transit/Branch) Branch or CIT company which services ATMs.
Age of ATM (years) Age of ATM (years).
Problem Resolve time Time when problem was resolved.
Ticket close time Time when ticket was closed.
Assigned Name of user who assigned a ticket.
Comments Comments.

buttons:

· Modify - to edit ticket details.

· Assign Ticket - to assign a ticket.

Assigning a ticket

To assign a ticket to user:

1. Open the Tickets form with the menu item SVFE > Monitoring and Notification > ATM Monitoring > ATM Exceptions > Tickets.
2. Click the Assign Ticket button.
3. Select the user in the Assigned field:

4. Click the Save button.

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