A PORTFOLIO SUBMITTED TO THE

TRAINERS METHODOLOGY LEVEL 1

PANEL OF ASSESSORS

In Partial Fulfilment of the Requirements

in

TRAINERS METHODOLOGY
LEVEL 1 NATIONAL
ASSESSMENT
at

CLARET COLLEGE OF ISABELA

ISABELA CITY, BASILAN

DATE:

March
___________________________

Submitted by:

Melanie A. Sardual

Date Developed: Document No.

Trainers July 2010 Issued by:
Methodology Level Date Revised:
I NTTA Page i of vii
Developed by:
Templates Melanie A.
Sardual Revision # 01
CURRICULUM VITAE

Full Name: Melanie A. Sardual

Nationality: Filipino
Date of Birth: May 29, 1989
Place of Birth: Isabela City, Basilan
Height: 4’9
Weight: 66
Blood Type: A+
Name of Spouse: lemuel B. sardual
Present Address: Talon-talon, Zamboanga City
Mobile Number: 09755544188

EDUCATIONAL BACKGROUND

College Degree (YEAR GRADUATED)

Bachelor of Science in Information System (2008-2011)

BS in Professional Education-Social Studies (2015-2017)

High School (YEAR GRADUATED)

Begang National High School (2003-2007)

Elementary (YEAR GRADUATED)

Lanote Elementary School (1998-2003)

SEMINARS AND TRAINING ATTENDED

CSS NC II – TESDA – June 2017

Trainer’s Methodology I – TESDA IX – March 2020

Date Developed: Document No.

Trainers July 2010 Issued by:
Methodology Level Date Revised:
I NTTA Page ii of vii
Developed by:
Templates Melanie A.
Sardual Revision # 01
COMPUTER SYSTEMS SERVICING
QUALIFICATION TITLE

TABLE OF CONTENTS
PLAN TRAINING SESSION………………………………………………………1

Data Gathering Instrument for Trainee’s Characteristics………………...15

Session Plan………………………………………………………………………...29

Competency-Based Learning Materials………………………………….....35

Module Content…………………………………………………………………..…39

Learning Outcome No. 1………………………………………………………..…41

Learning Experiences……………………………………………………………...43

Information Sheet 1.1-1…………………………………………………………..45

Self-Check 1.1-1……………………………………………………………….……73

Answer Key 1.1-1……………………………………………………………….…..75

Task Sheet 1.1-1………………………………………………………………….…76

Performance Criteria Checklist 1.1-1…………………………………………..83

Information Sheet 1.1-2……………………………………………………….…..84

Self-Check 1.1-2…………………………………………………………………….107

Answer Key 1.1-2……………………………………………………………………108

Task Sheet 1.1-2…………………………………………………………………….109

Performance Criteria Checklist 1.1-2………………………….………………..116

Information Sheet 1.1-3…………………………………………………………….117

Self-Check 1.1-3………………………………………………………………………
143

Answer Key 1.1-

3……………………………………………………………………..144

Job Sheet 1.1-3……………………………………………………………………….145

Date Developed: Document No.

Trainers July 2010 Issued by:
Methodology Level Date Revised:
Page iii of
I NTTA vii
Developed by:
Templates Melanie A.
Sardual Revision # 01
Performance Criteria Checklist 1.1-3………………………………………… …
161

Evidence Plan…………………………………………………………………… ……
162

Table of Specification………………………………………………………………..163

Written Test……………………………………………………………………………164

Answer Key……………………………………………………………………… ….172

Performance
Test……………………………………………………………………..173

List of Equipment, Tools and Materials………………………………………..182

Performance Criteria Checklist……………………………………………………184

Questioning Tool……………………………………………………………………..185

Inventory of Training Resources………………………………………………….192

Bibliography……………………………………………………….……..……….....197

SUPERVISE WORK-BASED LEARNING……………………………………….198

Form 4.1 Self-Assessment Check………………………………………………..199

Evidences/Proof of Current Competencies…………………………………….204

Identifying Training Gaps………………………………………………………….205

Training Needs……………………………………………………………………….207

Memorandum of Agreement………………………………………………………208

Endorsement Letter…………………………………………………………………211

Training Plan………………………………………………………………………….212

Trainee’s Record Book………………………………………………………………214

Trainee’s Progress
Sheet…………………………………………………………….226
On the Job Training Evaluation Form……………………………………………
229
Training Session Evaluation……………………………………………………….232

Date Developed: Document No.

Trainers July 2010 Issued by:
Methodology Level Date Revised:
Page iv of
I NTTA vii
Developed by:
Templates Melanie A.
Sardual Revision # 01
Average
Ratings……………………………………………………………………….238
FACILITATE LEARNING SESSION………………………………………………240

Training Activity Matrix…………………………………………………………….241

Progress Chart………………………………………………………………………..243

Achievement Chart…………………………………………………………………..244

Minutes of the Meeting Template…………………………………………………245

Training Evaluation
Report………………………………………………………...248

MAINTAIN TRAINING FACILITIES……………………………………………….253

Workshop Lay-out…………………………………………………………………..…254

Operational Procedure………………………………..………………………………255

Workshop Housekeeping Schedule…………………………………..……………257

Workshop Inspection Checklist…………………………………………………....260

Equipment Maintenance Schedule…………………………………..

…………….262

Equipment Maintenance Inspection Checklist……………..……………………

264

Tag Out Index Card……………………………………………………………..

……..265

Waste Segregation List…………………………..……………………………………267

Break Down/Repair Report………………………………………………………….268

Salvage Report…………………………………………………………..……………..269

Equipment Record with Code and Drawing………………..……………………271

Inspection Report……………………………………………………………………...272

Purchase Request……………………………………………………………………...273

UTILIZE ELECTRONIC
MEDIA…………………………………………………….274

Date Developed: Document No.

Trainers July 2010 Issued by:
Methodology Level Date Revised:
I NTTA Page v of vii
Developed by:
Templates Melanie A.
Sardual Revision # 01
Contents on Flash Drive……………………………………………..
……………….275

Plan
Training
Session
Date Developed: Document No.
Trainers July 2010 Issued by:
Methodology Level Date Revised:
Page vi of
I NTTA vii
Developed by:
Templates Melanie A.
Sardual Revision # 01
Date Developed: Document No.
Trainers July 2010 Issued by:
Methodology Level Date Revised:
Page vii of
I NTTA vii
Developed by:
Templates Melanie A.
Sardual Revision # 01
Sample Data Gathering Instrument for Trainee’s
Characteristics
Please answer the following instrument according to the
characteristics described below. Encircle the letter of your choice that best
describes you as a learner. Blank spaces are provided for some data that
need your response.
Characteristics of learners

Language, Average grade in: Average grade in:

literacy and English Math
numeracy (LL&N)
a. 95 and above a. 95 and above
b. 90 to 94 b. 90 to 94
c. 85 to 89 c. 85 to 89
d. 80 to 84 d. 80 to 84
a. 75 to 79 e. 75 to 79

Cultural and Ethnicity/culture:

language a. Chavacano/Zamboangaño
background
b. Yakan
c. Tausug
d. Tagalog
e. Maranao
f. Bisaya
g. Others( please specify)_____________

Education & Highest Educational Attainment:

general a. High School Level
knowledge
b. High School Graduate
c. College Level
d. College Graduate
e. with units in Master’s degree
f. Masteral Graduate
g. With units in Doctoral Level
h. Doctoral Graduate
Sex a. Male

Date Developed: Document No.

July 2010 Issued by:
Trainers Date Revised:
Methodology Level
I NTTA Page 8 of vii
Developed by:
Melanie A.
Templates Sardual Revision # 01
Characteristics of learners
b. Female
Age Your age: _____
Physical ability 1. Disabilities (if any)_____________________
2. Existing Health Conditions (Existing illness if
any)
a. None
b. Asthma
c. Heart disease
d. Anemia
e. Hypertension
f. Diabetes
g. Others(please specify) ___________________

Previous NC Certificates
experience with ___________________________
the topic ___________________________
Number of years as a competency
trainer__________

Previous List down trainings related to TM

learning ___________________________
experience ___________________________
___________________________
National Certificates acquired and NC level
Training Level
completed ___________________________
___________________________

Special courses Other courses related to Computer Systems

Servicing
a. __________________
b. __________________
c. Others(please specify)
_________________________

Learning styles a. Visual - The visual learner takes mental

pictures of information given, so in order
for this kind of learner to retain
information, oral or written, presentations
of new information must contain diagrams
and drawings, preferably in color. The
visual learner can't concentrate with a lot
of activity around him and will focus better
Date Developed: Document No.
July 2010 Issued by:
Trainers Date Revised:
Methodology Level
I NTTA Page 9 of vii
Developed by:
Melanie A.
Templates Sardual Revision # 01
Characteristics of learners

and learn faster in a quiet study

environment.
b. Kinesthetic - described as the students in
the classroom, who have problems sitting
still and who often bounce their legs while
tapping their fingers on the desks. They are
often referred to as hyperactive students
with concentration issues.
c. Auditory- a learner who has the ability to
remember speeches and lectures in detail
but has a hard time with written text.
Having to read long texts is pointless and
will not be retained by the auditory learner
unless it is read aloud.
d. Activist - Learns by having a go
e. Reflector - Learns most from activities
where they can watch, listen and then
review what has happened.
f. Theorist - Learns most when ideas are
linked to existing theories and concepts.
g. Pragmatist - Learns most from learning
activities that are directly relevant to their
situation.
Other needs a. Financially challenged
b. Working student
c. Solo parent
d. Others(please specify)
___________________________

Date Developed: Document No.

July 2010 Issued by:
Trainers Date Revised:
Methodology Level Page 10 of
I NTTA vii
Developed by:
Melanie A.
Templates Sardual Revision # 01
FORM 1.1 SELF-ASSESSMENT CHECK

INSTRUCTIONS: This Self-Check Instrument will give the trainer necessary

data or information which is essential in planning training
sessions. Please check the appropriate box of your answer
to the questions below.
BASIC COMPETENCIES
CAN I…? YES NO
1. Participate in workplace communication

1.1 Obtain and convey workplace information √

1.2 Participate in workplace meetings and discussions √
1.3 Complete relevant work related documents √
2. Work in a team environment

2.1 Describe team role and scope √

2.2 Identify own role and responsibility within team √
2.3 Work as a team member √
3. Practice career professionalism

3.1 Integrate personal objectives with organizational goals √

3.2 Set and meet work priorities √
3.3 Maintain professional growth and development √
4. Practice occupational health and safety procedures

4.1 Identify hazards and risks √

4.2 Evaluate hazards and risks √
4.3 Control hazards and risks √
4.4 Maintain OHS awareness √

COMMON COMPETENCIES
CAN I…? YES NO
1. APPLY QUALITY STANDARDS
COMMON COMPETENCIES
CAN I…? YES NO
1.1 Assess quality of received materials √
1.2 Assess own work √
1.3 Engage in quality improvement √
2. Perform computer operations

2.1 Plan and prepare for task to be taken undertaken √

2.2 Input data into computer √
2.3 Access information using computer √
2.4 Produce output/ data using computer system √
2.5 Use basic functions of a www-browser to locate √
information
2.6 Maintain computer equipment and systems √
3. Perform mensuration and calculation

3.1 Select measuring instruments √

3.2 Carry out measurements and calculation √
3.3 Maintain measuring instruments √
4. Prepare and interpret technical drawing

4.1 Identify different kinds of technical drawings √

4.2 Interpret technical drawing √
4.3 Prepare/make changes to electrical/electronic
schematics √
and drawings
4.4 Store technical drawings and equipment /instruments √
5. Use hand tools

5.1 Plan and prepare for tasks to be undertaken √

5.2 Prepare hand tools √
5.3 Use appropriate hand tools and test equipment √
5.4 Maintain hand tools √
6. Terminate and connect electrical wiring and electronic
circuits
6.1 Plan and prepare for termination/connection of √
electrical
wiring/electronics circuits
6.2 Terminate/connect electrical wiring/electronic circuits √
6.3 Test termination/connections of electrical √
wiring/electronics circuits
7. Test electronic components

7.1 Determine criteria for testing electronics components √

COMMON COMPETENCIES
CAN I…? YES NO
7.2 Plan an approach for component testing √
7.3 Test components √
7.4 Evaluate the testing process √

CORE COMPETENCIES
CAN I…? YES NO
1. Install and configure computer systems

1.1 Assemble computer hardware √

1.2 Prepare installer √
1.3 Install operating system and drivers for √
peripherals/devices
1.4 Install application software √
1.5 Conduct testing and documentation √
2. Set-up Computer Networks

2.1 Install network cables √

2.2 Set network configuration √
2.3 Set router/Wi-Fi/wireless access point/repeater √
configuration
2.4 Inspect and test the configured computer networks √
3. Set-up Computer Servers

3.1 Set-up user access √

3.2 Configure network services √
3.3 Perform testing, documentation and pre-deployment √
procedures
4. Maintain and Repair Computer Systems and Networks

4.1 Plan and prepare for maintenance and repair √

4.2 Maintain computer systems and networks √
4.3 Diagnose faults of computer systems and networks √
4.4 Rectify/correct defects in computer systems and √
networks
4.5 Inspect and test the computer systems and networks √
Evidences/Proof of Current Competencies (Sample)

Form 1.2: Evidence of Current Competencies acquired related to

Job/Occupation
Current competencies Proof/Evidence Means of validating
BASIC COMPETENCIES
1. Participate in workplace
communication
1.1 Obtain and convey
workplace information
Transcript of Submitted Photocopy
1.2 Participate in workplace
Records of Transcript of
meetings and discussions
Records
1.3 Complete relevant work
related documents
2. Work in a team
environment
2.1 Describe team role and
scope
Employment Submitted Photocopy
2.2 Identify own role and
Certificates of Employment
responsibility within team
Certificates
2.3 Work as a team member
3. Practice career
professionalism
3.1 Integrate personal
objectives with
Transcript of Submitted Photocopy
organizational goals
Records of Transcript of
3.2 Set and meet work priorities
Records
3.3 Maintain professional
growth and development
4. Practice occupational
health and safety
procedures
4.1 Identify hazards and risks
4.2 Evaluate hazards and risks Employment Submitted Photocopy
Certificates of Employment
4.3 Control hazards and risks
Certificates
4.4 Maintain OHS
awareness

COMMON COMPETENCIES
1. APPLY QUALITY
STANDARDS
1.1 Assess quality of
received
materials Transcript of Submitted Photocopy of
Records Transcript of Records
1.2 Assess own work
COMMON COMPETENCIES
1.2 Engage in quality
improvement
2. Perform computer
operations
2.1 Plan and prepare for task
to be taken undertaken

2.2 Input data into computer

2.3 Access information using
computer Submitted Photocopy of
Employment
Employment
2.4 Produce output/ data Certificates
Certificates
using computer system
2.5 Use basic functions of a
www-browser to locate
information
2.6 Maintain computer
equipment and systems
3. Perform mensuration
and calculation
3.1 Select measuring
instruments
3.2 Carry out measurements
Transcript of Submitted Photocopy of
and calculation
Records Transcript of Records
3.3 Maintain measuring
instruments
4. Prepare and interpret
technical drawing
4.1 Identify different kinds of
technical drawings
4.2 Interpret technical
drawing
4.3 Prepare/make changes Submitted Photocopy of
Employment
to Employment
Certificates
electrical/electronic Certificates
schematics and drawings
4.4 Store technical drawings
and equipment
/instruments
5. Use hand tools

5.1 Plan and prepare for

tasks
to be undertaken
5.2 Prepare hand tools Transcript of Submitted Photocopy of
5.3 Use appropriate hand Records Transcript of Records
tools and test equipment
5.4 Maintain hand tools
6. Terminate and connect
electrical wiring and
COMMON COMPETENCIES
electronic circuits
6.1 Plan and prepare for
termination/connection
of electrical wiring/
electronics circuits
6.2 Terminate/connect Submitted Photocopy of
Employment
electrical Employment
Certificates
wiring/electronic circuits Certificates
6.3 Test termination/
connections of electrical
wiring/electronics
circuits
7. Test electronic
components
7.1 Determine criteria for
testing electronics
components
7.2 Plan an approach for
component testing Transcript of Submitted Photocopy of
Records Transcript of Records
7.3 Test components
7.4 Evaluate the testing
process

CORE COMPETENCIES
1. Install and configure
computer systems
1.1 Assemble computer
hardware
1.2Prepare installer
1.3 Install operating system
and drivers for Transcript of Submitted Photocopy of
peripherals/devices Records Transcript of Records
1.4 Install application
software
1.5 Conduct testing and
documentation
2. Set-up Computer
Networks
2.1 Install network cables Employment Submitted Photocopy of
2.2 Set network Certificates Employment
configuration Certificates
2.3 Set router/Wi-
Fi/wireless
access point/repeater
configuration
2.4 Inspect and test the
configured computer
CORE COMPETENCIES
networks
3. Set-up Computer
Servers
3.1 Set-up user access
3.2 Configure network
services
Transcript of Submitted Photocopy of
3.3 Perform testing, Records Transcript of Records
documentation and pre-
deployment procedures
4. Maintain and Repair
Computer Systems and
Networks
4.1 Plan and prepare for
maintenance and repair
4.2 Maintain computer
systems and
networks
4.3 Diagnose faults of Submitted Photocopy of
computer Employment
Employment
systems and networks Certificates
Certificates
4.4 Rectify/correct defects in
computer systems and
networks
4.5 Inspect and test the
computer systems and
networks
Identifying Training Gaps

From the accomplished Self-Assessment Check (Form 1.1) and the

evidences of current competencies (Form 1.2), the Trainer will be able to
identify what the training needs of the prospective trainee are.

Form 1.3 Summary of Current Competencies Versus Required

Competencies (Sample)
Required Units of Current Competencies Training
Competency/Learning Gaps/Requirements
Outcomes based on
CBC
BASIC COMPETENCIES
1. Participate in
workplace
communication
1.1 Obtain and 1.1 Obtain and convey
convey workplace information
workplace
information
1.2 Participate in 1.2 Participate in
workplace workplace meetings
meetings and discussions
and discussions
1.3 Complete 1.3 Complete relevant
relevant work related
work related documents documents
2. Work in a team
environment
2.1 Describe team 2.2 Describe team
role role
and scope and scope
2.2 Identify own role 2.2 Identify own role
and and responsibility
responsibility within within team
team
2.3 Work as a team 2.3 Work as a team
member member
3. Practice career
professionalism
3.1 Integrate personal 3.1 Integrate personal
objectives with objectives with
organizational goals organizational goals
3.2 Set and meet work 3.2 Set and meet work
priorities priorities
3.3 Maintain 3.3 Maintain
professional professional growth
growth and and development
development
4. Practice
occupational health
and safety
procedures
4.1 Identify hazards and 4.1 Identify hazards
risks and risks
4.2 Evaluate hazards 4.2 Evaluate hazards
and and risks
risks
4.3 Control hazards and 4.3 Control hazards
risks and
risks
4.4 Maintain OHS 4.4 Maintain OHS
awareness awareness

COMMON COMPETENCIES
1. Apply quality
standards
1.1 Assess quality of 1.1 Assess quality of
received materials received
materials
1.2 Assess own work 1.2 Assess own work
1.3 Engage in quality 1.3 Engage in quality
improvement improvement
2. Perform computer
operations
2.1 Plan and prepare for 2.1 Plan and prepare
task to be taken for
undertaken task to be taken
undertaken
2.2 Input data into 2.2 Input data into
computer computer
2.3 Access information 2.3 Access information
using computer using computer
2.4 Produce output/ 2.4 Produce output/
data data using computer
using computer system
system
2.5 Use basic functions 2.5 Use basic functions
of a www-browser to of a www-browser to
locate information locate information
2.6 Maintain computer 2.6 Maintain computer
equipment and equipment and
systems systems
3. Perform
mensuration and
calculation
3.1 Select measuring 3.1 Select measuring
instruments instruments
3.2 Carry out 3.2 Carry out
measurements measurements
and calculation and calculation
3.3 Maintain measuring 3.3 Maintain
instruments measuring
instruments
4. Prepare and
interpret technical
drawing
4.1 Identify different 4.1 Identify different
kinds of technical kinds of technical
drawings drawings
4.2 Interpret technical 4.2 Interpret technical
drawing drawing
4.3 Prepare/make 4.3 Prepare/make
changes to electrical/ changes to electrical/
electronic schematics electronic schematics
and and drawings
drawings
4.4 Store technical 4.4 Store technical
drawings drawings
And equipment/ And equipment/
instruments instruments
5. Use hand tools
5.1 Plan and prepare
5.1 Plan and prepare for
for
tasks to be
tasks to be
undertaken
undertaken
5.2 Prepare hand tools 5.2 Prepare hand tools
5.3 Use appropriate 5.3 Use appropriate
hand hand
tools and test tools and test
equipment equipment
5.4 Maintain hand tools 5.4 Maintain hand tools
6. Terminate and
connect electrical
wiring and
electronic circuits
6.1 Plan and prepare for 6.1 Plan and prepare
for
termination/connection
of electrical wiring/ termination/connection
electronics circuits of electrical wiring/
electronics circuits
6.2 Terminate/connect 6.2 Terminate/connect
Electrical wiring/ Electrical wiring/
electronic circuits electronic circuits
6.3 Test termination/ 6.3 Test termination/
connections of connections of
electrical wiring/ electrical wiring/
electronics circuits electronics circuits
7. Test electronic
components
7.1 Determine criteria 7.1Determine criteria
for for testing
testing electronics electronics
components components
7.2 Plan an approach 7.2 Plan an approach
for for
component testing component testing
7.3 Test components 7.3 Test components
7.4 Evaluate the testing 7.4 Evaluate the testing
process process
CORE COMPETENCIES
1. Install and configure
computer systems
1.1 Assemble
computer
hardware
1.2 Prepare installer
1.3 Install operating
System and drivers
for
peripherals/device
s
1.4Install application
software
1.5 Conduct testing
and documentation
2. Set-up Computer
Networks
2.1 Install network
2.1Install network cables
cables
2.2 Set network 2.2 Set network
configuration configuration
2.3 Set router/Wi-Fi/ 2.3 Set router/Wi-Fi/
wireless access wireless access
point/repeater point/repeater
configuration configuration
2.4 Inspect and test the 2.4 Inspect and test the
configured computer configured
computer
networks
networks
3. Set-up Computer
Servers
3.1 Set-up user access 3.1 Set-up user access
3.2 Configure
3.2 Configure network network
services services
3.3 Perform testing, 3.3 Perform testing,
documentation and pre- documentation and
deployment procedures pre-deployment
procedures
4. Maintain and Repair
Computer Systems
and Networks
4.1 Plan and prepare for 4.1 Plan and prepare
maintenance and for
repair maintenance and
repair
4.2 Maintain computer 4.2 Maintain computer
systems and systems and
networks networks
4.3 Diagnose faults of 4.3 Diagnose faults of
computer systems computer systems
and networks and networks
4.4 Rectify/correct 4.4 Rectify/correct
defects in computer defects in computer
systems and systems and
networks networks
4.5 Inspect and test 4.5 Inspect and test the
the computer systems and
computer systems networks
and networks
Using Form No.1.4, convert the Training Gaps into a Training Needs/
Requirements. Refer to the CBC in identifying the Module Title or Unit of
Competency of the training needs identified.

Form No. 1.4: Training Needs

Training Needs Module Title/Module of

Instruction
(Learning Outcomes)
1.1 Assemble computer hardware
1.2 Prepare installer
1.3 Install operating system and 1. Install and
drivers configure computer
peripherals/devices systems
1.4 Install application software
1.5 Conduct testing and
documentation
2.1 Install network cables
2.2 Set network configuration
2.3 Set router/Wi-Fi/ wireless access 2. Set-up computer
point/repeater configuration networks
2.4 Inspect and test the configured
computer networks
3.1 Set-up user access
3. Inspect and test the
3.2 Set-up user access configured computer
3.3 Perform testing, documentation networks
and pre-deployment procedures
4.1 Plan and prepare for maintenance
and repair 4. Maintain and repair
4.2 Maintain computer systems and computer systems
networks and networks
4.3 Diagnose faults of computer
systems and networks
SESSION PLAN
Sector : ELECTRONICS
Qualification Title : COMPUTER SYSTEMS SERVICING NC II
UNIT OF COMPETENCY: INSTALL AND CONFIGURE COMPUTER SYSTEMS
Module Title : INSTALLING AND CONFIGURING COMPUTER SYSTEMS
Learning Outcomes:
1. Assemble computer hardware
2. Prepare installer
3. Install operating system and drivers for peripherals/devices
4. Install application software
5. Conduct testing and documentation
A. INTRODUCTION: This unit covers the outcomes required in installing and configuring desktop and workstation
computers systems. It consists of competencies to assemble computer hardware, install operating system and drivers
for peripherals/devices, and install application software as well as to conduct testing and documentation.
B. LEARNING ACTIVITIES
LO 1: Assemble computer hardware
Learning Content Methods Presentation Practice Feedback Resources Time
OH & S Policies Self-paced Read information Answer self- Compare CBLM 15hrs
and Procedures Learning sheet 1.1-1 OH & S check 1.1.1 Answer key
for Assembling 1.1.1
Policies and
Computer Procedures for
Hardware Assembling
Computer
Hardware

Date Developed: Document No. NTTA-TM1-01

Trainers Methodology Level July 2010 Issued by:
I Date Revised:
February 2012 Page 24 of 250
Developed by: NTTA
Templates MELANIE A. SARDUAL
Revision # 01
Demonstration Perform Task Evaluate using Anti-static
Sheet 1.1-1 Performance strap/Mult
Criteria itester/UT
Observe OH & S
Checklist 1.1-1 P Cable
Policies and
Tester/Phil
Procedures in
ipps
Assembling
Screwdrive
Computer
r/Tweezer
Hardware

Tools, equipment and Self-paced Read Answer Self Compare CBLM 2hrs
testing devices Learning information Check 1.1-2 Answer key
sheet 1.1-2 1.1-2
Tools,
Equipment and
Testing Devices
to assemble
computer(s).

Demonstration Perform Task Evaluate using Anti-static 5hrs

Sheet 1.1-2 Performance strap/
Tools, Criteria Multiteste
Equipments, Checklist 1.1- r/Philipps
Testing Devices 2 Screwdriv
in er/UTP
assembling/disa Cable
ssembling Tester/Tw
computer(s) eezer/Ton
er Probe
Computer Hardware Self-paced Read information Answer Self Compare CBLM 1hr

Date Developed: Document No. NTTA-TM1-01

Trainers Methodology Level July 2010 Issued by:
I Date Revised:
February 2012 Page 25 of 250
Developed by: NTTA
Templates MELANIE A. SARDUAL
Revision # 01
Learning sheet 1.1-3 Check 1.1-3 Answer key
Computer 1.1-3
Hardware(s)
needed to
assemble in
accordance with
established
procedures and
systems
requirements
Demonstration Perform Job Evaluate using Motherboa 15 hrs.
Sheet 1.1-3 Performance rd,Power
Criteria Supply,
Assemble PC.
Checklist 1.1- I/O
3 Devices,
Memory,
Internet
Connectio
n Devices
LO 2: Prepare installer
Installer Demonstration Perform Evaluate using CBLM 10mins
TaskSheet Performanc Installer
1.2-1 e Criteria
Checklist
Identify Installer
1.2-1

LO 3: Install operating system and drivers for peripherals/devices

Date Developed: Document No. NTTA-TM1-01

Trainers Methodology Level July 2010 Issued by:
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Operating Self-paced Read information Answer Self Compare CBLM 2 hrs
system (OS) Learning sheet 1.3-1 Check 1.3-1 Answer key
Computer 1.3-1
Operating System

Demonstration Perform Job Evaluate using Windows/ 2 hrs

Sheet 1.3-1 Performanc Linux/
e Criteria Macinto
Install Operating
Checklist sh
Systems
1.3-1
Device Self-paced Read information Answer Self Compare CBLM 1 hr
Drivers/Peripheral Learning sheet 1.3-2 Device Check 1.3- Answer key
Devices Drivers for 2 1.3-2
peripherals/device
s
Demonstration Perform Task Evaluate using Device 1 hr.
Drivers/Pe
Sheet 1.3-2 Performance
Criteria ripherals
Install Device
Checklist
Drivers/Peripher
1.3-2
als
LO 4: Install application software
Application Self-paced Read information Answer Self Compare CBLM 1 hr
Software sheet 1.4-1 Check 1.4-1 Answer key
Application 1.4-1
Software

Demonstration Perform Job Evaluate using MS Office, 1 hr.

Sheet 1.4-1 Performanc
Date Developed: Document No. NTTA-TM1-01
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Install e Criteria AutoCAD,
Application Checklist et al…
Software 1.4-1

LO 5: Conduct testing and documentation

Stress Test Self-paced Read information Answer Self Compare CBLM 1 hr.
Learning sheet 1.5-1 Check 1.5-1 Answer key
Stress Test 1.5-1
Demonstration Perform Job Evaluate Penetratio 1 hr.
Sheet 1.5-1 using n tool
Performance
Stress Test
Criteria
Checklist
1.5-1
C. ASSESSMENT PLAN
 Written Examination
 Demonstration with Oral Questioning Using Performance Test and Questioning Tools.
D. TEACHER’S SELF-REFLECTION OF THE SESSION

Melanie A. Sardual
Trainer

Date Developed: Document No. NTTA-TM1-01

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Sector : ELECTRONICS

Qualification Title: COMPUTER SYSTEMS SERVICING NC II

Unit of Competency: INSTALL AND CONFIGURE COMPUTER SYSTEMS

Module Title: INSTALLING AND CONFIGURING COPUTER SYSTEMS

Technical Education & Skills Development Authority

CLARET COLLEGE OF ISABELA
ROXAS AVENUE, ISABELA CITY, BASILAN

Trainers
Date Developed: Document No. NTTA-TM1-07
July 2010 Issued by:
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PARTS OF A COMPETENCY-BASED LEARNING MATERIAL

References/Further Reading

Performance Criteria Checklist

Operation/Task/Job Sheet

Self-Check Answer Key

Self-Check

Information Sheet

Learning Experiences

Learning Outcome Summary

Module
Module Content
Content

Module
List of Competencies
Content

Module Content

Module Content

Front Page
In our efforts to standardize CBLM, the
above parts are recommended for use
in Competency Based Training (CBT) in
Technical Education and Skills
Development Authority (TESDA)
Technology Institutions. The next
sections will show you the components
and features of each part.

Trainers
Date Developed: Document No. NTTA-TM1-07
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(COMPUTER SYSTEMS SEVICING NC II)
COMPETENCY-BASED LEARNING MATERIALS

List of Competencies

No. Unit of Competency Module Title Code

BASIC COMPETENCIES
Participating in
Participate in workplace
Workplace 500311105
1. communication
Communication
Working in team 500311106
Work in team environment
2. environment
Practice career professionalism Practicing career
500311107
3. professionalism
Practicing
Practice occupational health occupational
and safety health and 500311108
4.
safety
Procedures
procedures

No. Unit of Competency Module Title Code

COMMON COMPETENCIES

Applying
1. APPLY QUALITY STANDARDS Quality ELC315202
Standards
Performing
PERFORM COMPUTER
2. Computer ELC311203
OPERATIONS
Operations
Performing
PERFORM MENSURATION
Mensuration
3. AND CALCULATION ELC311201
and
Calculation
Preparing and
PREPARE AND INTERPRET Interpreting
4. ELC311202
TECHNICAL DRAWING Technical
Drawing
Using Hand
5. USE HAND TOOLS ELC724201
Tools
No. Unit of Competency Module Title Code

CORE COMPETENCIES

Installing and
Install and configure computer configuring
ELC724331
1.
systems computer
systems

Setting-up
ELC724332
2. Set-up Computer Networks computer
networks

Set-up Computer Servers Setting-up

ELC724333
3.
computer server

Maintaining
Maintain and Repair Computer and repairing
ELC724334
4. Systems and Networks computer
systems and
networks
MODULE CONTENT

UNIT OF COMPETENCY: INSTALL AND CONFIGURE COMPUTER

SYSTEMS
MODULE TITLE: INSTALLING AND CONFIGURING COMPUTER
SYSTEMS
MODULE DESCRIPTOR: This module covers the outcomes required in
installing and configuring desktop and workstation computers systems.
To assemble computer hardware, install operating system and drivers for
peripherals/devices, and install application software as well as to
conduct testing and documentation.

NOMINAL DURATION: 5 hours

LEARNING OUTCOMES:
At the end of this module you MUST be able to:
1. Assemble computer hardware
2. Prepare installer
3. Install operating system and drivers for peripherals/ devices
4. Install application software
5. Conduct test and documentation

ASSESSMENT CRITERIA:
1. Unit assembly is planned and prepared to ensure oh&s policies and
procedures are followed in accordance with systems requirements
2. Materials necessary to complete the work are identified and obtained in
accordance with established procedures and checked against systems
requirements
3. Tools, equipment and testing devices needed to carry out the
installation work are obtained in accordance with established procedures
and checked for correct operation and safety
4. Computer hardware is assembled in accordance with established
procedures and systems requirements
5. Basic-input-output-system (bios) configuration is performed in
accordance with hardware requirements.
6. Portable bootable devices are created in accordance with software
manufacturer instruction
7. Customized installers are prepared in accordance with software
utilization guide and end user agreement.
8. Installation of portable applications are carried out in accordance with
software user guide and software license
9. Operating system (OS) is installed in accordance with established
installation procedures and to comply with end-user requirements
10. Peripherals/devices drivers are installed and configured in
accordance with manufacturer’s instructions and/or OS installation
procedures.
11. OS and drivers’ updates/patches are accessed and installed in
accordance with manufacturer’s recommendations and requirements
12. On-going checks of the quality of the work are undertaken in
accordance with established procedures
13. Application software are installed based on software installation
guides, end-user requirements and software license agreement
14. Variation to application software installation is carried out in
accordance to customer/client requirements
15. Software updates are accessed and installed in accordance with
manufacturer’s recommendations and requirements
16. Devices / systems and/or installation is tested to determine whether
it conforms to requirements
17. Stress test is conducted to ensure reliability of equipment in
accordance with manufacturer’s instructions and system requirements
18. 5S and 3Rs are followed according to environmental policies
19. Documentation in relation to the test is forwarded to appropriate
personnel and/or authority in accordance with requirements
LEARNING OUTCOME NO. 1
Assemble computer hardware

Contents:

1. OH & S safety procedures, TIA/EIA cabling standards, ISO OSI

Reference Model troubleshooting computer or network problems,
IEEE electrical and electronic standards.
2. Basic terms, concepts, functions and characteristics of PC Hardware
components.
3. Structure and the different File Systems of Operating Systems.
4. Familiarization with the various computer systems’ components and
peripherals.
5. System Configuration/Settings of computer systems and devices.

Assessment Criteria

1. Unit assembly is planned and prepared to ensure OH & S policies and

procedures are followed in accordance with systems requirements.
2. Materials necessary to complete the work are identified and obtained in
accordance with established procedures and checked against systems
requirements.
3. Tools, equipment and testing devices needed to carry out the installation
work are obtained in accordance with established procedures and checked for
correct operation and safety.
4. Computer hardware is assembled in accordance with established
procedures and systems requirements.
5. Basic-input-output-system (BIOS) configuration is performed in accordance
with hardware requirements

Conditions

1. Personal Protective equipment (e.g. protective googles eyewear, anti-static

wrist wrap, gloves)
2. Electronic laboratory hand tools (assorted pliers, assorted screw drivers,
soldering iron & desoldering tool, multitester, cable tester, crimper)
3. 3. Either commercially available OS or open-source OS, device drivers,
software applications.
Assessment Method:

1. Self-paced learning
2. Hands-on
3. Demonstration/Simulation
4. Written Examination
Learning Experiences
Learning Outcome No. 1
Assemble Computer Hardware
Learning Activities Special Instructions
1. Read information sheet 1.1-1 The Session Plan is your main
OH& S Policies and Procedures for guide in delivering CBT. It is the
Assembling Computer Hardware. blueprint of your training design.
2. Answer self-check 1.1-1 The learning activities of this LO
will help you design training
Compare your answers with
sessions.
Answer Key 1.1-1 The TESDA recommended template
3. Demonstrate and perform Task for the session plan is provided
herein. The information sheets
Sheet 1.1-1 provide activities that will help you
4. Demonstrate and evaluate using understand the components of the
session plan.
Performance Criteria Checklist A session plan for one of the LO’s
1.1-1 of your qualification is the
requirement of this LO. It will serve
5. Read information sheet 1.1-2
as a portfolio for your Institutional
Tools, Equipment and Testing Competency Evaluation.
Devices to install computer/s. Present your session plan to your
trainer as you accomplish it so that
6. Answer self-check 1.1-2. you will be guided.
Compare your answers with
Answer Key 1.1-2.
7. Demonstrate and perform Task
Sheet 1.1-2 Tools, Equipments,
Testing Devices in
assembling/disassembling
computer(s).
8. Demonstrate and evaluate using
Performance Criteria Checklist 1.1-
2.
9. Read information sheet 1.1-3
Computer Hardware/s needed to
assemble in accordance with
established procedures and

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system requirements.
10. Answer self-check 1.1-3
Compare your answers with
Answer Key 1.1-3
11. Demonstrate and perform Job
Sheet 1.1-3. Assemble PC.
12. Demonstrate and evaluate using
Performance Criteria Checklist
1.1-3.
After doing all activities of this LO, you are
ready to proceed to the next LO on
preparing basic instructional materials.

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Information Sheet 1.1-1
OH & S Policies and Procedures for Assembling Computer
Hardware
Learning Objectives:
After reading this INFORMATION SHEET, YOU MUST be able to:
1. Identify the basic precautions and procedures in planning, preparing,
installing and testing of computer hardware and software.
2. Determine the effects of computers to the people, health risk, and to
the environment.

During installation and initial test, careful planning and preparation are to
be done. To avoid personal injury and damages to wiring due to sharp pins
on connectors and printed circuit assemblies, rough chassis edges and
corners, and hot components.
Adhere to warnings and limitations regarding accessibility into areas
designated only for authorized technical personnel.

CONCEPT DEVELOPMENT:
SOME BASIC PRECAUTIONS AND PROCEDURES:
 Before starting the installation, read carefully the documentation and
procedures on any hardware and software settings that may be
required.
 Failure to do the proper jumper setting may cause damage to your
CPU.
 Without an effective cooling fan, the CPU can overheat and cause
damage to both CPU and the motherboard.
 Each bank must have the same size and type of memory installed in
pairs.
 Before adding and removing any other system components, make
sure that you unplug your power supply. Failure to do so may cause
damage to your motherboard and in the system component.
 Test the computer, insuring that it meets the necessary system
requirements before booting up.
 If the computer does not pass any of the power on self-test (POST),
the computer will receive an irregular power on self-test. An irregular
POST is a beep code which is different from the standard beep which
can either be no beeps at all or a combination of different beeps.

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EFFECTS OF COMPUTERS
Some effects of computers relating to the violation of privacy, the impact on
the labor force, health risks, and the impact on the environment.
1. Violation of Privacy
Nearly every life event is stored in a computer somewhere--in medical
records, credit reports, tax records, etc. It is crucial that personal and
confidential records be protected properly. In many instances, where these
records were not properly protected, individuals have found their privacy
violated and identities stolen.
2. Impact on Labor Force
Although computers have improved productivity in many ways and created
an entire industry with hundreds of thousands of new jobs, the skills of
millions of workers and managers have been replaced by computers. Thus,
it is crucial that workers keep their education up-to-date. A separate impact
on the labor force is that some companies are outsourcing jobs to foreign
countries instead of keeping their homeland labor force employed.
3. Health Risks
Prolonged or improper computer use can lead to injuries or disorders of the
hands, wrists, elbows, eyes, necks, and back. Computer users can protect
themselves from these health risks through proper workplace design, good
posture while at the computer, and appropriately spaced work breaks.
Another health risk, called computer addiction, occurs when someone
becomes obsessed with using the computer. Once recognized, computer
addiction is a treatable disorder.
4. Public Safety
Adults, teen, and children around the world are using computers to share
publicly their photos, videos, journals, music, and other personal
information. Some of these unsuspecting, innocent computer users have
fallen victim to crimes committed by dangerous strangers. Protect yourself
and your dependents from these criminals by being cautious. For example,
do not share information that would allow others to identify or locate you.
5. Impact on Environment
Computer manufacturing processes and computer waste are depleting
natural resources and polluting the environment. The amount of resources
required to manufacture a personal computer equals that of a mid-sized
car. When computers are discarded in landfills, they release toxic materials
and potentially dangerous levels of lead, mercury, and flame retardants.
Strategies that can help protect the environment include recycling,

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regulating manufacturing processes, extending the life of computers, and
immediately donating replaced computers.
SELF-CHECK NO. 1.1.1
A. IDENTFICATION
Direction: Identify the Precautions and Procedures write TRUE if
the statement is correct and FALSE if the statement is wrong.
________1. Failure to do the proper jumper setting may cause
damage to your CPU.
________2. After adding and removing any other system
components, make sure that you unplug your power
supply.
________3. Test the computer, insuring that it meets the
necessary system requirements before booting up.
________4. With an effective cooling fan, the CPU can overheat
and cause damage to both CPU and the motherboard.
________5. After starting the installation, read carefully the
Documentation and procedures on any hardware and
software settings that maybe required.
B. MATCHING TYPE
Direction: Select your answer on the choices below that will
correspond on the statement. Write the letter of your answer on
the space provided.

A. Violation of Privacy
B. Impact on the Environment
C. Public Safety
D. Health Risk
E. Impact on Labor Force

________1. Computer manufacturing processes and computer

waste are depleting natural resources and polluting
the environment.
________2. Although computers have improved productivity in
many ways and created an entire industry with
hundreds of thousands of new jobs, the skills of millions of
workers and managers have been replaced by computers.
________3. It is crucial that personal and confidential records be
protected properly.
________4. Adults, teen, and children around the world are using
computers to share publicly their photos, videos,
journals, music, and other personal information.
________5. Prolonged or improper computer use can lead to
injuries or disorders of the hands, wrists, elbows, eyes, necks,
and back.

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ANSWER KEY 1.1.1
A. IDENTIFICATION
1. TRUE
2. FALSE
3. TRUE
4. FALSE
5. FALSE

B. MULTIPLE CHOICE
1. B
2. E
3. A
4. C

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TASK SHEET 1.1-1

Title: Observe OH & S Policies & Procedures in Assembling Computer Hardware

Performance Objective:
Given the OH & S Policies & Procedures in Assembling Computer/s you should be able to
determine the different types of Hazards and the Risk Assessment following the
International Standards created by the ILO/WHO for OH & S on the given time
allotment.

Supplies/Materials : Bondpaper, TR and CBC, OH & S Policies and Procedures

Equipment : Anti-static strap/gloves/assorted pliers/phillips

screwdriver/multi tester/googles/antistatic mat
Steps/Procedure:
1. Do not work alone so that there’s someone who can take care of you in case of emergency.

2. Always power off the computer and unplug the computer before working on it.

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3. Take away any liquid near your working area to avoid getting electrocuted or
accidentally damaging computer parts .

4. Be careful with tools that may cause short circuit.

5. Always use and don’t forget to wear an Anti -Static Strap before starting to assemble
the computer.

6. Always ground or discharge yourself before touching any part of the computer.

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7. Do not use excessive force if things don’t quite slip into place, always remember
“If it
doesn’t fit,don’t force it” probably the wrong ports or interface, everything is designed
to fit in place.

8. Clean the area before and after using it to maintain sanitation and prevent accidents.

9. Use protective googlesand glovesto prevent physical hazards like sharp protruding
metals, loosescrews, laser emission from optical drivesthat might compromise your
vision.
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10. Hold the components on the edges and do not touch the
Integrated Circuit (IC) parts.

11. Always wear personal protective equipments (PPE) in

accordance with the organization’s OHS procedures and
policies.

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12. Make sure that the pins are properly aligned when
connecting a cable connector.

13. Contingency measures during workplace accidents, fire and

other emergencies are re cognized.

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14. Use brush, compressed air or blower in cleaning the computer system.

15. Use specific tools like philipps screwdriver, precision tools to unscrew
and to screw in place all the peripherals in the

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computer.

Assessment Method: Hands-on demonstration with Oral Questioning

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Performance Criteria Checklist 1.1-1

CRITERIA Did you…. YES NO

1. Prepare the area that is flat, stable, clean, big enough to accommodate
all the parts of the computer and free from unwanted materials like
liquids, dust, oils and other materials that may disrupt the assembly of 
computer in order for you to start the computer assembly.

2. Prepare all the personal protective equipment (PPE) including anti-static

strap, antistatic mat, gloves, googles, et al… 
3. Prepare all the tools like phillips screwdriver and precision tools, multi
tester, cable tester in order for you to start assembling the computer. 
4. Unplug all the power cables and other peripheral cables before the start
of the computer assembly.

5. Always ground yourself before the start of the computer assembly.

6. Apply only required force that is necessary to secure and properly fit all
the computer parts since all of the parts were all designed to fit 
perfectly.

7. Consider and apply OH & S policies and procedure in assembling

Computer Hardware .

8. Configure BIOS(Basic Input and Output System) according to the
hardware specifications. New systems use UEFI. 
9. Securely screw all the peripheral devices so it will not hang loose.

10. Prepare the O.S. and all other device drivers after properly
assembling the computer hardware and configuring the BIOS. 
11. Install the selected and chosen O.S. and all of its device drivers
to successfully test the computer if it is perfectly running. 
12. Prepare the computer for internet connection and network
connectivity.

Information Sheet 1.1-2

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Tools, Equipment and Testing Devices to Assemble Computer(s)

Learning Objectives:
After reading this INFORMATION SHEET, YOU MUST be able to:
1. Enumerate the different tools, equipment and testing devices to install
computer(s).
2. Describe the proper handling of these tools, equipment and testing
devices to install computer(s) according to the OH & S Policies and
Procedures.
3. Enumerate the four categories of hardware tools.
4. Describe Software Tools that can be used to help pinpoint and
troubleshoot problems.
5. Describe Organizational Tools for records safekeeping and journals.

Allotted Time: 180 minutes

This information sheet discusses safety procedures and basic safety

practices for the workplace, correct tool usage, and the proper disposal of
computer components and supplies. The information sheet presented help
keep IT workers safe while protecting the environment and workplace from
contamination caused by improperly discarded materials.

Proper Use of Tools

Using tools properly helps prevent accidents and damage to equipment and
people. This section describes and covers the proper use of a variety of
hardware, software, and organizational tools specific to working with
computers and peripherals.

Hardware Tools
For every job there is the right tool. Make sure that you are familiar with the
correct use of each tool and the correct tool is used for the current task.
Skilled use of tools and software makes the job less difficult and ensures
that tasks are performed properly and safely.

A toolkit should contain all the tools necessary to complete hardware

repairs. As you gain experience, you learn which tools to have available for
different types of jobs. Hardware tools are grouped into four categories:
 ESD tools

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 Hand tools
 Cleaning tools
 Diagnostic tools
Figure 1.1-2. Common tools used in computer repair

ESD (Electrostatic discharge) is the sudden flow of electricity between two

electrically charged objects caused by contact, an electrical short, or
dialectric breakdown. A buildup of static electricity can be caused by
tribocharging or by electrostatic induction. The ESD occurs when
differently-charged objects are brought close together or when the dielectric
between them breaks down, often creating a visible spark.

ESD Tools
There are two ESD tools:
1. Antistatic wrist strap
2. Antistatic mat
The antistatic wrist strap protects computer equipment when grounded to a
computer chassis. The antistatic mat protects computer equipment by
preventing static electricity from accumulating on the hardware or on the
technician.

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Antistatic wrist strap Antistatic mat

Hand Tools
Most tools used in the computer assembly process are small hand tools.
They are available individually or as part of a computer repair toolkit.
Toolkits range widely in size, quality, and price. Some common hand tools
and their uses are:
 Flat-head screwdriver: Used to tighten or loosen slotted screws.
 Phillips-head screwdriver: Used to tighten or loosen cross-headed
screws.
 Torx screwdriver: Used to tighten or loosen screws that have a
starlike depression on the top, a feature that is mainly found on
laptops.
 Hex driver: Used to tighten or loosen nuts in the same way that a
screwdriver tightens or loosens screws (sometimes called a nut driver).
 Needle-nose pliers: Used to hold small parts.
 Wire cutters: Used to strip and cut wires.
 Tweezers: Used to manipulate small parts.
 Part retriever: Used to retrieve parts from locations that are too small
for your hand to fit.
 Flashlight: Used to light up areas that you cannot see well.
 Wire stripper: A wire stripper is used to remove the insulation from
wire so that it can be twisted to other wires or crimped to connectors
to make a cable.
 Crimper: Used to attach connectors to wires.

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 Punch-down tool: Used to terminate wire into termination blocks.
Some cable connectors must be connected to cables using punch
down tool.

Torx screwdriver Cleaning Tools

Punch-down tool used to Crimper used to attach

terminate wire on a connectors of an RJ 11 and RJ
patch panel. 45 for structured cabling.

Hex driver

Date Developed: Document No.

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Having the appropriate cleaning tools is essential when maintaining and
repairing computers. Using the appropriate cleaning tools helps ensure that
computer components are not damaged during cleaning. Cleaning tools
include the following:
 Soft cloth: Used to clean different computer components without
scratching or leaving debris.
 Compressed air: Used to blow away dust and debris from the
different computer parts without touching the components.
 Cable ties: Used to bundle cables neatly inside and outside the
computer.
 Parts organizer: Used to hold screws, jumpers, fasteners, and other
small parts and prevents them from getting mixed together.

Compressed air. To blow away dust

and debris without ever touching
the d ifferent computer parts and
components.

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Cable ties and Parts organizer to keep your computer looking neat and
prevent tangles.

Diagnostic Tools
Diagnostic tools are used to test and diagnose equipment. Diagnostic tools
include the following:
 Digital multi meter: Is a device that can take many types of
measurements. It tests the integrity of circuits and the quality of
electricity in computer components. A digital multi meter displays the
information on an LCD or LED.
 Loopback adapter: Also called a loopback plug, tests the basic
functionality of computer ports. The adapter is specific to the port that
you want to test.
 Toner probe: Is a two-part tool. The toner part is connected to a cable
at one end using specific adapters, such as an RJ-45, coaxial, or
metal clips. The toner generates a tone that travels the length of the
cable. The probe part traces the cable. When the probe is in near
proximity to the cable to which the toner is attached, the tone can be
heard through a speaker in the probe.

There are two types of multi meter:

 Digital multi meter
 Analog multi meter

Analog multi meter

Toner probe

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Digital multi meter

Fiber Optic loopback adapter

Ethernet loopback adapter

T1 loopback adapter E1 loopback adapter

Plugging a loopback adapter with its specific

port to its corresponding port on the switch.

Although an external hard drive enclosure is not a diagnostic tool, it is often

used when diagnosing and repairing computers. The customer hard drive is

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placed into the external enclosure for inspection, diagnosis, and repair using
a known-working computer. Backups can also be recorded to a drive in an
external enclosure to prevent data corruption during a computer repair.

Software Tools
Like hardware tools, there are a variety of software tools that can be used to
help technicians pinpoint and troubleshoot problems. Many of these tools
are free and several come with the Windows operating system.

Disk Management Tools

Software tools help diagnose computer and network problems and determine
which computer device is not functioning correctly. A technician must be
able to use a range of software tools to diagnose problems, maintain
hardware, and protect the data stored on a computer.

You must be able to identify which software to use in different situations.

Disk Management Tools help detect and correct disk errors, prepare a disk
for data storage, and remove unwanted files.

The following are some disk management tools:

 FDISK: A command-line tool that creates and deletes partitions on a
hard drive. The FDISK tool is not available in Windows XP, Vista or
Windows 7. It has been replaced with the Disk Management Tool.
 Disk Management Tool: Initializes disks, creates partitions and
formats partitions.
 Format: Delete and prepares a hard drive to store information.
 Scandisk or CHKDSK: Checks the integrity of files and folders on a
hard drive by scanning the file system. These tools might also check
the disk surface for physical errors.
 Defrag: Optimizes space on a hard drive to allow faster access to
programs and data.
 Disk Cleanup: Clears space on a hard drive by searching for files that
can be safely deleted.
 System File Checker (SFC): A command-line tool that scans the
operating system critical files and replaces files that are corrupted.

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Disk Management Tool

Protection Software Tools

Each year viruses, spyware and other types of malicious attacks infect
millions of computers. These attacks can damage operating systems,
applications and data. Computers that have been infected may even have
problems with hardware performance or component failure.

To protect data and the integrity of the operating system and hardware, use
software designed to guard against attacks and to remove malicious
programs.

Various types of software to protect hardware and data:

 Windows Action Center: Checks the status of essential security
settings. The Action Center continuously checks to make sure that the
software firewall and antivirus programs are running. It also ensures
that automatic updates download and install automatically.
 Windows Defender: The built-in Antivirus of Windows Operating
System starting from Windows 8 to Windows 10.
 Antispyware program: Protects against software that sends
information about web surfing habits to an attacker. Spyware can be
installed without the knowledge or consent of the user.

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 Windows Firewall: Runs continuously to protect against
unauthorized communications to and from your computer.

Windows Defender. An anti-malware component of Microsoft Windows. It

was first released as a downloadable free antispyware program for
Windows XP, and was later shipped with Windows Vista, Windows 7. It has
evolved into a full antivirus program, replacing Microsoft Security
Essentials as part of Windows 8 and later versions.

Organizational Tools
Keeping accurate records and journals during a busy workday can be
challenging. Many organizational tools, such as work-order systems, can
help the technician document their work.

Reference Tools
A technician must document all repairs and computer problems. The
documentation can then be used as a reference for future problems or for
other technicians who may not have encountered the problem before. The
documents can be paper based, but electronic forms are preferred because
they can be easily searched for specific problems.

It is important that a technician document all services and repairs. These

documents need to be stored centrally and made available to all other
technicians. The documentation can then be used as reference material for
similar problems that are encountered in the future. Good customer service
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includes providing the customer with a detailed description of the problem
and the solution.

Personal Reference Tools

Personal reference tools include troubleshooting guides, manufacturer
manuals, quick reference guides, and repair journals. In addition to an
invoice, a technician keeps a journal of upgrades and repairs. The
documentation in the journal includes descriptions of the problem, possible
solutions that have been attempted, and the steps taken to repair the
problem. Note any configuration changes made to the equipment and any
replacement parts used in the repair. This documentation is valuable when
you encounter similar situations in the future.
 Notes: Make notes as you go through the troubleshooting and repair
process. Refer to these notes to avoid repeating previous steps and to
determine what steps to take next.
 Journal: Document the upgrades and repairs that you perform.
Include descriptions of the problem, possible solutions that have been
tried to correct the problem, and the steps taken to repair the
problem. Note any configuration changes made to the equipment and
any replacement parts used in the repair. Your journal, along with
your notes, can be valuable when you encounter similar situations in
the future.
 History of repairs: Make a detailed list of problems and repairs,
including the date, replacement parts, and customer information. The
history allows a technician to determine what work has been
performed on a specific computer in the past.

Internet Reference Tools

The internet is an excellent source of information about specific
hardware problems and possible solutions:
 Internet search engines
 News groups
 Manufacturer FAQs
 Online computer manuals
 Online forums and chat
 Technical websites

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Miscellaneous Tools
With experience, you will discover many additional items to add to the
toolkit. The figure below shows how a roll of masking tape can be used to
label parts that have been removed from a computer when a parts organizer
is not available.

Parts Label

A working computer is also a valuable resource to take with you on

computer repairs in the field. A working computer can be used to research
information, download tools or drivers and communicate with other
technicians.

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Replacement Computer Parts

The figure above shows the types of computer replacement parts to

include in a toolkit. Make sure that the parts are in good working order
before you use them. Using known good components to replace possible
bad ones in computers helps you quickly determine which component is
not working properly.

Demonstrate Proper Tool Use

This section describes the proper use of common tools used to protect,
repair and clean computers and peripherals.

Antistatic Wrist Strap

Safety in the workplace is everyone’s responsibility. You are much less likely
to injure yourself or damage components when using the proper tool for the
job.

Before cleaning or repairing equipment, make sure that your tools are in
good condition. Clean, repair or replace items that are not functioning
adequately.

An example of ESD is the small shock that you receive when you walk
across a carpeted room and touch a doorknob. Although the small shock is
harmless to you, the same electrical charge passing from you to a computer
can damage its components. Self-grounding or wearing an antistatic wrist
strap can prevent ESD damage to computer components.

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The purpose of self-grounding or wearing an antistatic wrist strap is to
equalize the electrical charge between you and equipment. Self-grounding is
done by touching a bare metal part of a computer case. The antistatic wrist
strap is a conductor that connects your body to the equipment that you are
working on. When static electricity builds up in your body, the connection
made by the wrist strap to the equipment, or ground, channels the
electricity through the wire that connects the strap.

As shown in the figure below, the wrist strap has two parts and is easy to
wear.

Antistatic wrist strap

Following is the proper procedure for using an antistatic wrist strap:

Step 1. Wrap the strap around your wrist and secure it using the snap or
Velcro. The metal on the back of the wrist strap must remain in contact with
your skin at all times.
Step 2. Snap the connector on the end of the wire to the wrist strap, and
connect the other end either to the equipment or to the same grounding
point that the antistatic mat is connected to. The metal skeleton of the case
is a good place to connect the wire. When connecting the wire to equipment

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that you are working on, choose an unpainted metal surface. A painted
surface does not conduct electricity as well as unpainted metal.

NOTE
Attach the wire on the same side of the equipment as the arm wearing the
antistatic wrist strap. This helps keep the wire out of the way while you are
working.
Although wearing a wrist strap helps prevent ESD, you can further reduce
the risks by not wearing clothing made of silk, polyester or wool. These
fabrics are more likely to generate a static charge.
Technicians should roll up their sleeves, remove scarves or ties, and tuck in
shirts to prevent interference from clothing. Ensure that earrings, necklaces
and other loose jewelry are properly secured.

CAUTION
Never wear an antistatic wrist strap if you are repairing a CRT monitor or a
power supply unit.

Antistatic Mat
You might not always have the option to work on a computer in a properly
equipped workspace. If you can control the environment, try to set up your
workspace away from carpeted areas. Carpets can cause the buildup of
electrostatic charges. If you cannot avoid the carpeting, ground yourself to
the unpainted portion of the case of the computer on which you are working
before touching any components.

An antistatic mat is slightly conductive. It works by drawing static electricity

away from a component and transferring it safely from equipment to a
grounding point as shown in the figure.

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Antistatic mat

The following is the proper procedure for using an antistatic mat:

Step 1. Lay the mat on the workspace next to or under the case.
Step 2. Clip the mat to the case to provide a grounded surface on which you
can place parts as you remove them from the system.

When you are working at a workbench, ground the workbench and the
antistatic floor mat. By standing on the mat and wearing the wrist strap,
your body has the same charge as the equipment and reduces the
probability of ESD. Either connect the table-top mat and the floor mat to
each other, or connect both to the electrical earth ground.

Reducing the potential for ESD reduces the likelihood of damage to delicate
circuits or components.

NOTE
Always handle components by the edges.

Hand Tools
A technician needs to be able to properly use each tool in the toolkit. This
topic covers many of the various hand tools used when repairing computers.

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Screws
Match each screw with the proper screwdriver. Place the tip of the
screwdriver on the head of the screw. Turn the screwdriver clockwise to
tighten the screw and counterclockwise to loosen the screw.

Screws can become stripped if you over-tighten them with a screwdriver. A

stripped screw as shown in the figure below, may get stuck in the screw
hole, or it may not tighten firmly. Discard stripped screws.

Stripped Screw

Flat-Head Screwdriver
Use a flat-head screwdriver when you are working with a slotted screw. Do
not use a flat-head screwdriver to remove a Phillips-head screw. Never use a
screwdriver as a pry bar. If you cannot remove a component, check to see if
there is a clip or latch that is securing the component in place.

CAUTION
If excessive force is needed to remove or add a component, something is
probably wrong. Take a second to make sure that you have not missed a
screw or a locking clip that is holding the component in place. Refer to the
device manual or diagram for additional information.

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Phillips-Head Screwdriver
Use a Phillips-head screwdriver with crosshead screws. Do not use this type
of screwdriver to puncture anything. This will damage the head of the
screwdriver.

Hex Driver
Use a hex driver as shown in the figure below, to loosen and tighten bolts
that have a hexagonal (six-sided) head. Hex bolts should not be
overtightened because the threads of the bolts can be stripped. Do not use a
hex driver that is too large for the bolt that you are using.

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Hex Driver

CAUTION
Some tools are magnetized. When working around electronic devices, be
sure that the tools you are using have not been magnetized. Magnetic fields
can be harmful to data stored on the magnetic media. Test your tool by
touching the with a screw. If the screw is attracted to the tool, do not use
the tool.

Component Retrieving Tools

Needle-nose pliers and tweezers can be used to place and retrieve parts that
may be hard to reach with your fingers. There are also tools called part
retrievers that are specifically designed for this task. Do not scratch or hit
any components when using these tools.

CAUTION
Pencils should not be used inside the computer to change the setting of
switches or to pry off jumpers. The pencil lead can act as a conductor and
may damage the computer components.
A computer technician needs proper tools to work safely and prevent
damage to the computer equipment. A technician uses many tools to
diagnose and repair computer problems:
 Straight-head screwdriver, large and small
 Phillips-head screwdriver, large and small
 Tweezers or part retriever
 Needle-nosed pliers
 Chip extractor
 Hex wrench set
 Torx screwdriver
 Nut driver, large and small
 Three-claw component holder
 Wire stripper
 Crimper
 Punch-down tool
 Digital multi meter
 Wrap plugs
 Small mirror
 Small dust brush
 Soft, lint-free cloth

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 Cable ties
 Scissors
 Small flashlight
 Electrical tape
 Pencil or pen
 Compressed air

Various specialty tools, such as Torx bits, antistatic bags and gloves and
integrated circuit pullers, can be used to repair and maintain computers.
Always avoid magnetized tools, such as screwdrivers with magnetic heads or
tools that use extension magnets to retrieve small objects that are out of
reach. Using magnetic tools can cause loos of data on hard drives and floppy
disks. Magnetic tools can also induce current, which can damage internal
computer components.
Additionally, there are specialized testing devices used to diagnose computer
and cable problems:
 Multimeter: A device that measures AC/DC voltage, electric current
and other cable and electrical characteristics.
 Power supply tester: A device that checks whether the computer
power supply is working properly. A simple power supply tester might
just have indicator lights, while more advanced versions show the
amount of voltage and amperage.
 Cable tester: A device that checks for wiring shorts or faults, such as
wires connected to the wrong pin.
 Loopback plug: A device that connects to a computer, hub, switch or
router port to perform a diagnostic procedure called a loopback test.
In a loopback test, a signal is transmitted through a circuit and then
returned to the sending device to test the integrity of the data
transmission.

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Cable Tester. Test an RJ11 and RJ45 for a

Straight Thru or Crossover connection.

Cleaning Materials
Keeping computers clean inside and out is a vital part of a maintenance
program. Dirt can cause problems with the physical operation of fans,
buttons and other mechanical components. On electrical components, an
excessive buildup of dust acts like an insulator and traps heat. This
insulation impairs the ability of heat sinks and cooling fans to keep
components cool, causing chips and circuits to overheat and fail.

NOTE
When using compressed air to clean inside the computer, blow the air
around the components with a minimum distance of 4 in. (10 cm) from the
nozzle. Clean the power supply and the fan from the back of the case.

CAUTION
Before cleaning any device, turn it off and unplug the device from the power
source.

LCD Screens
Do not use ammoniated glass cleaners or any other solution on an LCD
screen, unless the cleaner is specifically designed for the purpose. Harsh
chemicals damage the coating on the screen. There is no glass protecting
these screens, so be gentle when cleaning them and do not press firmly on
the screen.

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CRT Screens
To clean the screens of CRT monitors, dampen a soft, clean, lint-free cloth
with distilled water and wipe the screen from top to bottom. Then use a soft,
dry cloth to wipe the screen and remove streaking.

Components
Clean dusty components with a can of compressed air. Compressed air does
not cause electrostatic buildup on components. Make sure that you are in
well-ventilated area before blowing the dust out of the computer. A best
practice is to wear a dust mask to make sure that you do not breathe in the
dust particles.

Blow out the dust using short bursts from the can. Never tip the can or use
the can upside down. Do not allow the fan blades to spin from the force of
the compressed air. Hold the fan in place. Fan motors can be ruined from
spinning when the motor is not turned on.

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Component Contacts
Clean the contacts on components with isopropyl alcohol. Do not use
rubbing alcohol. Rubbing alcohol contains impurities that can damage
contacts. Make sure that the contacts do not collect lint from the cloth or
cotton swab. Before reinstallation, use compressed air to blow lint off the
contacts.

Keyboards
Clean a desktop keyboard with compressed air and then use a handheld
vacuum cleaner with a brush attachment to remove the loose dust.

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CAUTION
Never use a standard vacuum cleaner inside a computer case. The plastic
parts of the vacuum cleaner can build up static electricity and discharge to
the components. Use only vacuums that are approved for electronic
components.

Mice
Use glass cleaner and a soft cloth to clean the outside of the mouse. Do not
spray glass cleaner directly on the mouse. If cleaning a ball mouse, you can
remove the ball and clean it with glass cleaner and a soft cloth. Wipe the
rollers clean inside the mouse with the same cloth. Do not spray any liquids
inside the mouse.

If you are using a wireless mouse, cleaning is distinct from its ball mouse
counterpart, here are the following steps:

Step 1. If the mouse has an on/off switch, switch it off.

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Step 2. Using a spray can of condensed air, spray in between the scroll
wheel and the click buttons if there is a gap there. Do not blow air directly
on one spot for very long or condensation can form.
Step 3. Take a damp cleaning wipe and wipe the body of the mouse.
Step 4. Be sure to scrub at any stubborn marks and stains on the mouse’s
bottom surface pads. The four feet areas at the corners of the bottom
surface need particular attention as they are the areas that glide over the
surface of your mouse pad and pick up grime.
Step 5. Lightly dampen a cotton swap with cleaning solution. Use the swab
to gently brush out any dust around the laser or LED. Do not wipe the laser
or LED directly with the swab. Definitely, do not press into it as you might
dislodge it.
Step 6. Using a dry cotton swab, wipe the area around the laser or LED.
Again, avoid touching the laser or LED.
Step 7. Allow the mouse to fully dry before using it.

The table below shows the computer items that you should clean and
cleaning materials to use.

Computer Cleaning Materials

Computer case and outside of monitor Mild cleaning solution and lint-free cloth

LCD screen LCD cleaning solution or distilled water and

lint-free cloth
CRT screen Distilled water and lint-free cloth
Heat sink Compressed air
RAM Isopropyl alcohol and lint-free swab
Keyboard Handheld vacuum cleaner with a brush
attachment
Mouse Glass cleaner and soft cloth.

References:

1. www.ciscopress.com/articles/article.asp?p=2086239&seqNum=7
2. https://en.wikipedia.org/wiki/Windows_Defender
3. https://www.lifewire.com/clean-a-wireless-mouse-2640102
4. https://en.wikipedia.org/wiki/Electrostatic_discharge
5. http://clhidohsr.blogspot.com/2010/11/steps-for-safe-
andsuccessful-system.html

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Self-Check 1.1-2

Multiple Choice: Choose the letter of the best answer. Encircle the letter of
your choice on the answer sheet.

1. Software Tools that help diagnose computer and network problems

and determine which computer device is not functioning correctly.
A. Windows Defender
B. Disk Management Tools
C. Internet Reference Tools
D.Personal Reference Tools
2. Tools that are used to test and diagnose equipment.
A. Cleaning Tools
B. Hand Tools
C. Diagnostic Tools
D.ESD Tools
3. An anti-malware component of Microsoft Windows. It has evolved into
a full antivirus program, replacing Microsoft Security Essentials as
part of Windows 8 and later versions.
A. Microsoft Security Essentials
B. Personal Reference Tools
C. Organizational Tools
D.Windows Defender
4. Document the upgrades and repairs that you perform. Include
descriptions of the problem, possible solutions that have been tried to
correct the problem, and the steps taken to repair the problem.
A. History of repairs
B. Journal
C. Notes
D.Miscellaneous Tools
5. The sudden flow of electricity between two electrically charge objects
caused by contact, an electrical short, or dielectric breakdown.
A. ESD
B. Voltage
C. Current
D.Inductance

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ANSWER KEY 1.1-2

Multiple Choice

1. B

2. C

3. D

4. B

5. A

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TASK SHEET 1.1-2
Title: Tools, Equipments, Testing Devices in assembling/disassembling
computer(s)

Performance Objective: Given the Tools, Equipments and Testing Devices in

Assembling/Disassembling Computer(s) you should be able to determine and know the
different and proper types of Handling Proper Tools in Assembling/Disassembling Computers
following OH & S Policies & Procedures as stated in information sheet 1.1-1 on OH & S to
protect both yourself, the equipment and the environment in the given time allotment.

Supplies/Materials : Bondpaper, TR, CBC, CBLM, OH & S Policies

and Procedures by ILO/WHO
Equipment : Anti-static strap/antistatic mat/gloves/assorted pliers/phillips-
Head screwdriver/flat-head screwdriver/multi-
tester/googles/hex drive/torx screw/toner probe/disk
management tools/antivirus
Steps/Procedure:
1. Prepare all your tools. Provided that all peripherals are clean and ready, disassembling and
assembling is the reverse process of each other, what is the last taken out from the point of
disassembly, is the first part that will be assembled.

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2. Before opening the system case, be sure to turn off the system unit. Turn off and unplug
the AVR from the wall socket as well. After that, unplug all the cables connecting to the
back o f the system unit. After clearing all the connected cables, put the system unit on
an empty working table.

3. Touch the unpainted part of your system unit with your bare hands to remove ESD of
your body. This is an important part before opening y our system case. You might destroy
your RAM, Chipsets and other components of your motherboard . Wear antistatic wrist
strap, and follow instructions and steps on how to use the antistatic mat.

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Sardual Revision # 01
4. Remove the screws of the side cover opposite to the side where the ports are. By most
system cases, if you are facing the back of the system unit the right side cover is to be
removed. Return the screws back to the screw holes to avoid losing them.

5. Once the side cover is removed, turn your system side down where the opened side of the
system unit should be facing upward where you can comfortably look down on the inside
of your system case

Date Developed: Document No.

Trainers July 2010 Issued by:
Methodology Level Date Revised:
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Developed by:
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Sardual Revision # 01
6. Assemble the motherboard first inside the CPU casing . Remove the retaining screws from
the standoff screws of the motherboard and let the motherboard seat on it with the ports
facing out towards the I/O shield. Lightly push the motherboard to set its ports to the
holes of the I/O shield. Put the retaining screws on the motherboard screw holes b ut do
not tighten it yet. Now be careful in doing this one and if this is your first time doing it, it
best if you lend a hand for assistance. Lightly push the motherboard towards to I/O
shield and lightly tighten the motherboard retaining screws alternate ly until all screws
are tight enough but not too tight. This is to ensure that our ports are protruding
correctly out of the I/O shield.

7. Once the motherboard is secured, put back the Front Panel (FP), Audio and USB header
connectors as you will b e using your documentation for reference.

Date Developed: Document No.

Trainers July 2010 Issued by:
Methodology Level Date Revised:
Page 83 of
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Developed by:
Templates Melanie A.
Sardual Revision # 01
Date Developed: Document No.
Trainers July 2010 Issued by:
Methodology Level Date Revised:
Page 84 of
I NTTA vii
Developed by:
Templates Melanie A.
Sardual Revision # 01
8. Place all the hard disks, optical drives and other drives to the correct drive bays.

9. Connect all the daughter boards to the mother boards like RAM, Video Card and other card peripherals to
its proper slot inserting it properly and some cards will require screws to be secured.

10. Connect the CPU to the mother board. Always check pin 1 should match with the mother board.
11. The data cables (IDE, SATA, floppy cable) should be connected to its proper
h eaders and drives. Remember the proper configuration of the placement of the cables
specially if you are dealing with the old IDE cables.

12. After the data cables are properly connected, place the power supply and secure it
with screws you removed earlier. After securing the Power Supply Unit to the chassis,
connect the power connectors to the drives and the motherboard.

13. Once all peripherals are connected properly, have a final inspection by visually
checking the loose connection or imp roper connection. Once the system unit connections
are thoroughly checked and verified, connect the keyboard, the monitor, and the power
connector then power up the computer. This initial powering up of the computer while
the side cover is open ensures us that everything is ok before putting back the side
cover. In case something goes wrong, we can accessibly correct the problem right away. If
everything is fine shutdown the computer, unplugged the AVR and remove the cables
connected to the back of your com puter. Put the side cover back.
14. Put the assembled computer back to its place and connect the rest of the cables and connectors. Power it
up and see if there are unusual effects of your disassembling/assembling procedure done earlier.

Assessment Method: Hands-on demonstration with Oral Questioning

Performance Criteria Checklist 1.1-2

CRITERIA Did
YES NO
you….
1. Prepare the area that is flat, stable, clean, big enough to
accommodate all the parts of the computer and free from
unwanted materials like liquids, dust, oils and other materials
that may disrupt the assembly of computer in order for you to 
start the computer assembly. And all the tools, equipment
and testing devices are cleaned and in perfect condition.

2. Prepare all the personal protective equipment (PPE) including 

anti-static strap, gloves, googles, et al…

3. Prepare all the tools like phillips screwdriver and precision 

tools, multi tester, cable tester in order for you to start
assembling the computer.
4. Unplug all the power cables and other peripheral cables before 
the start of the computer assembly.
5. Always ground yourself before the start of the computer 
assembly.
6. Apply only required force that is necessary to secure and 
properly fit all the computer parts since all of the parts were
all designed to fit perfectly.

7. Consider and apply OH & S policies and procedure in 

assembling Computer Hardware .
8. Configure BIOS(Basic Input and Output System) according to 
the hardware specifications.
9. Securely screw all the peripheral devices so it will not hang 
loose.
10. Prepare the O.S. and all other device drivers after properly 
assembling the computer hardware and configuring the BIOS.

11. Install the selected and chosen O.S. and all of its device 
drivers to successfully test the computer if it is perfectly
running.
12. Prepare the computer for internet connection and network 
connectivity.

Information Sheet 1.1-3

Computer hardware(s) needed to assemble in accordance with

established procedures and systems requirements

Learning Objectives:
After reading this INFORMATION SHEET, YOU MUST be able to:
1. Enumerate the different parts of the computer hardware needed
to assemble a fully functional computer(s).
2. Describe and differentiate the difference between what a computer
hardware is and a computer software.
3. Enumerate the different types of computer systems.
4. Describe the function(s) and operation(s) of the motherboard(mobo).
5. Describe the function(s) and operation(s) of the “Power Supply
Unit”(PSU).
6. Describe the function(s) and operation(s) of the different I/O devices.
7. Enumerate the different I/O devices.
8. Describe the function(s) and operation(s) of Storage Device(s).
9. Describe what is a daughter boards a.k.a expansion cards.
10. Enumerate the different types of daughter boards.
11. Describe the difference between Von Neumann Architecture and
Harvard Architecture.
12. Describe and differentiate the difference between Computer
Organization and Computer Architecture.
13. Describe the function(s) and operation(s) of a CPU.
14. Describe and differentiate the difference between a volatile(RAM)
and non-volatile memory(ROM-BIOS).
15. Describe what is a bus.
16. Enumerate the different types of bus.
17. Enumerate the different kinds of bus interface.
18. Describe what is a firmware.
Alloted time: 120 minutes

Computer Hardware(s)
Computer hardware includes the physical, tangible parts or components of a
computer, such as the chassis, central processing unit, monitor, keyboard,
computer data storage, graphics card, sound card, speakers and
motherboard.
By contrast, software is instructions that can be stored and run by
hardware. Hardware is so-termed because it is “hard” or rigid with respect to
changes or modifications; whereas software is “soft” because it is easy to
upgrade or change. Intermediate between software and hardware is
“firmware”, which is software that is strongly coupled to the particular
hardware of a computer system and thus the most difficult to change but
also among the most stable with respect to consistency of interface. The
progression from levels of “hardness” to “softness” in computer systems
parallels a progression of layers of abstraction in computing.

Hardware is typically directed by the software to execute any command or

instruction. A combination of hardware and software forms a usable
computing system, although other systems exist with only hardware
components.

This section will introduce major parts and themes of how computer
hardware works.
 Transistor. Vital electronic building block. Transistors are “solid
state” – no moving parts. One of the most important inventions in
history. Can act as a “switch” that we can turn on/off with electric
signal.

 Silicon chip. Fingernail sized piece of silicon

 Microscopic transistors are etched onto silicon chips
 Chips. Can contain billions of transistors. Packaged in plastic,
with little metal legs, e.g. CPU chips, memory chips, flash chips.
Silicon(metalloid) vs. Silicone(soft substance on cooking utensils)

Th ese are smaller IC’s with just a few

“pins” of electrical connection. IC with hundreds of pins exist, Inside the
plastic package is a fingernail sized silicon chip with transistors and other
components etched on its surface. Tiny wires connect the chip to the
outside.

Modern computers use tiny electronic components which can be etched onto
the surface of a silicon chip.
Moore’s Law. (Gordon Moore, Intel co-founder). Transistors get 2x smaller
about every 2 years, sometimes listed as about 18 months. Can fit twice as
many transistors per chip. Due to better chip etching technology. It is not a
scientific law, just a broad prediction that seems to keep working. More
broadly, it captures the idea that per dollar, computer technology (not just
transistors) get exponentially better as time goes along. This is quite clear if
you look at the cost or capability of computers/cameras, et al… you have
owned. Moore’s Law results in more capable computers (compare what an
iPhone 7 can do vs. the original iPhone) as well as cheaper computers (less
capable computers show up everywhere, like thermostats, cars, calculators).

Two Effects:
1. Chips have twice the capacity every 2 years, speed does not
double, capacity doubles which is still very useful
2. Keeping capacity constant, chips get smaller and cheaper every
2 years. Why computers are now in cars, thermostats, greeting cards, et
al...
Von Neumann Architecture
The template for all modern computers is the Von Neumann architecture,
detailed in a 1945 paper by Hungarian mathematician John von Neumann.
This describes a design architecture for an electronic digital computer with
subdivisions of a processing unit consisting of an arithmetic logic unit and
processor registers, a control unit containing an instruction register and
program counter, a memory to store both data and instructions, external
mass storage, and input and output mechanisms. The meaning of the term
has evolved to mean a stored-program computer in which an instruction
fetch and a data operation cannot occur at the same time because they
share a common bus. This is referred to as the Von Neumann bottleneck
and often limits the performance of the system.

Harvard Architecture
The Harvard Architecture is a computer architecture with separate storage
and signal pathways for instructions and data. The term originated from
Harvard Mark I relay-based computer, which stored instructions on
punched tape (24 bits wide) and data in electro-mechanical counters. These
early machines had data storage entirely contained within central
processing unit, and provided no access to the instruction storage as data.
Programs needed to be loaded by an operator; the processor could not

initialize itself.
Today, most processors implement such separate signal pathways for
performance reasons, but actually implement a modified Harvard
architecture, so they can support tasks like loading a program from disk
storage as data and then executing it.

Memory details
In a Harvard architecture, there is no need to make the two memories share
characteristics. In particular, the word width, timing, implementation
technology, and memory address structure can differ. In some systems,
instructions for pre-programmed tasks can be stored in read-only memory
while data in memory generally requires read-write memory. In some
systems, there is much more instruction memory than data memory so
instruction addresses are wider than data address

Contrast with von Neumann architectures

In a system with a pure von Neumann architecture, instructions and data
are stored in the same memory, so instructions are fetched over the same
data path used to fetch data. This means that a CPU cannot simultaneously
read an instruction and read or write data from or to the memory. In a
computer using the Harvard architecture, the CPU can both read an
instruction and perform a data memory access at the same time, even
without a cache. A Harvard architecture computer can thus be faster for a
given circuit complexity because instruction fetches and data access do not
contend for a single memory pathway.

Also, a Harvard architecture machine has distinct code and data address
spaces: instruction address zero is not the same as data address zero.
Instruction address zero might identify a twenty-four-bit value, while data
address zero might indicate an eight-bit byte that is not part of that
twentyfour-bit value.
Contrast with modified Harvard Architecture
A modified Harvard architecture machine is very much like a Harvard
architecture machine, but it relaxes the strict separation between
instruction and data while still letting the CPU concurrently access two (or
more) memory buses. The most common modification includes separate
instruction and data caches backed by a common address space. While the
CPU executes from cache, it acts as a pure Harvard machine. When
accessing backing memory, it acts like a von Neumann machine (where code
can be moved around like data, which is a powerful technique). This
modification is widespread in modern processors, such as the ARM
architecture, Power ISA and x86 processors. It is sometimes loosely called a
Harvard architecture, overlooking the fact that it is actually “modified”.
Another modification provides a pathway between the instruction memory
(such as ROM or flash memory) and the CPU to allow words from the
instruction memory to be treated as read-only data. This technique is used
in microcontrollers, including the Atmel AVR. This allows constant data,
such as text strings or function tables, to be accessed without first having to
be copied into data memory, preserving scarce (and power-hungry) data
memory for read/write variables. Special machine language instructions are
provided to read data from instruction memory, or the instruction memory
can be accessed using a peripheral interface. (This is distinct from
instructions which themselves embed constant data, although for individual
constants the two mechanisms can substitute for each other.)

Computer Organization and Architecture

In describing computers, a distinction is often made between computer
architecture and computer organization.

Computer architecture refers to those attributes of a system visible to a

programmer or, put another way, those attributes that have a direct impact
on the logical execution of a program. Computer organization refers to the
operational units and their interconnections that realize the architectural
specifications.

Examples of architectural attributes include the instruction set, the number

of bits used to represent various data types (e.g., numbers, characters), I/O
mechanisms, and techniques for addressing memory. Organizational
attributes include those hardware details transparent to the programmer,
such as control signals, interfaces between the computer and peripherals,
and the memory technology used.

As an example, it is an architectural design issue whether a computer will

have a multiply instruction. It is an organizational issue whether that
instruction will be implemented by a special multiply unit or by a
mechanism that makes repeated use of the add unit of the system. The
organizational decision may be based on the anticipated frequency of use of
the multiply instruction, the relative speed of the two approaches, and the
cost and physical size of a special multiply unit.
Types of computer systems
1. Personal Computer
2. Mainframe Computer
3. Departmental Computer
4. Super Computer
5. Quantum Computer

1. Personal computer
The personal computer, also known as the PC, is one of the most common
types of computer due to its versatility and relatively low price. Laptops are
generally very similar, although they may use lower-power or reduced size
components, thus lower performance.
Basic hardware components
of a modern personal
computer, including a
monitor, a
motherboard, a CPU, a
RAM, two expansion cards,
a power supply, an optical
disc drive, a hard disk, a
keyboard and a mouse.

Case
The Computer case encloses and holds most of the components of the
system. It provides mechanical support and protection for internal elements
such as the motherboard, disk drives, and power supplies, and controls and
directs the flow of cooling air over internal components. The case is also part
of the system to control electromagnetic interference radiated by the
computer, and protects internal parts from electrostatic discharge. Large
tower cases provide extra internal space for multiple disk drives or other
peripherals and usually stand on the floor, while desktop cases provide less
expansion room. All-in-one designs include a video display built into the
same case. Portable and laptop computers require cases that provide impact
protection for the unit. A current development in laptop computers is a
detachable keyboard, which allows the system to be configured as a
touchscreen tablet. Hobbyists may decorate the cases with colored lights,
paint, or other features, in an activity called case modding.
Power supply
A power supply unit (PSU) converts alternating current (AC) electric power to
low-voltage direct current (DC) power for the internal components of the
computer. Laptops are capable of running from a built-in battery, normally
for a period of hours.

Motherboard
The motherboard is the main component of a computer. It is a board with
integrated circuitry that connects the other parts of the computer including
the CPU, the RAM, the disk drives (CD, DVD, hard disk, floppy disk, or any
others) as well as any peripherals connected via the ports or the expansion
slots.

Components directly attached to or to part of the motherboard include:

The CPU (central processing unit), which performs most of the
calculations which enable a computer to function, and is referred to as the
brain of the computer which get a hold of program instruction from RAM,
interprets and processes it and then send it back to computer result so that
the relevant components can carry out the instructions. It is usually cooled
by a heat sink and fan, or watercooling system. Most newer CPU include an
on-die graphics processing unit (GPU). The clock speed of CPU governs how
fast it executes instructions, and is measured in GHz; typical values lie
between 1 GHz and 5 GHz. Many modern computers have the option to
overclock the CPU which enhances performance at the expense of greater
thermal output and thus a need for improved cooling.

The chipset includes the north bridge, mediates

communication between the CPU and the other components of the system,
including main memory; as well as south bridge, which is connected to the
north bridge, and supports auxiliary interfaces and buses; and, finally, a
Super I/O chip, connected through the south bridge, which supports the
slowest and most legacy components like serial ports, hardware monitoring
and fan control.
Random-access memory (RAM), which stores the code and data that are
being actively accessed by the CPU. For example, when a web browser is
opened on the computer it takes up memory; this is stored in the RAM until
the web browser is closed. RAM usually comes in DIMMs in the sizes 2GB,
4GB and 8GB, but can be much larger.

Read-only memory (ROM), which stores the BIOS that runs when the
computer is powered in of otherwise begins execution, a process known as
Bootstrapping, or “booting” or “booting up”. The BIOS (Basic Input Output
System) includes boot firmware and power management firmware. Newer
motherboards use Unified Extensible Firmware Interface (UEFI) instead of
BIOS.

The Unified Extensible Firmware Interface (UEFI) is a specification that

defines a software interface between an operating system and platform
firmware. UEFI replaces the legacy Basic Input/Output System (BIOS)
firmware interface originally present in all IBM PCcompatible personal
computers, with most UEFI firmware implementations providing support for
legacy BIOS services. UEFI can support remote diagnostics and repair of
computers, even with no operating system installed.
UEFI booting. Unlike the legacy PC
BIOS, UEFI does not rely on a boot sector,
defining instead a boot manager as part of the
UEFI specification. When a computer is
powered on, the boot manager checks the
boot configuration and based on its settings,
loads into memory and then executes the
specified OS loader or operating system
kernel. The boot configuration is defined by
variables stored in NVRAM, including variables
that indicate the file system paths to OS
loaders and OS kernels.

Buses. A bus is a common group of wires that interconnect components

in a computer system. The buses that interconnect the sections of a
computer system transfer address, data and control information between
the microprocessor and its memory and I/O systems. In the microprocessor-
based computer system, three buses exist for this transfer of information:

a. Address
b. Data
c. Control

The Intel family of microprocessor bus and memory sizes

Microprocessor Data Bus Width Address Bus Width Memory Size

8086 16 20 1M

8088 8 20 1M

80186 16 20 1M

80188 8 20 1M

80286 16 24 16M

80386SX 16 24 16M

80386DX 32 32 4G

80386EX 16 26 64M

80486 32 32 4G

Pentium 64 32 4G

Pentium 32 32 4G
Overdrive
Pentium Pro 64 32 4G

Pentium Pro 64 36 64G

Pentium II 64 32 4G

Pentium II, 64 36 64G

Pentium III,
Pentium 4
Many applications require knowledge of the bus systems located
within the personal computer. At times, main boards from personal
computers are used as core systems in industrial applications. These
systems often require custom interfaces that are attached to one of the
buses on the main board.

The following are samples of the bus interface:

 ISA (Industry Standard Architecture)
 EISA (Extended ISA)
 VESA Local Bus
 PCI (Peripheral Component Interface)
 USB (Universal Serial Bus)
 AGP (Accelerated Graphics Port)

PCI

EISA

ISA
AGP

The CMOS battery, which powers the memory for date and time in the
BIOS chip. This battery is generally a watch battery.
The video card (also known as the graphics card), which processes
computer graphics. More powerful graphic cards are better suited to handle
strenuous tasks, such as playing intensive video games.

Expansion Cards
An expansion card in computing is a printed circuit board that can be
inserted into an expansion slot of a computer motherboard or backplane to
add functionality to a computer system via the expansion bus. Expansion
cards can be used to obtain or expand on features not offered by the
motherboard.

A sound card with a MIDI

daughterboard attached.

A daughterboard, daughtercard,
mezzanine board or piggyback board is
an expansion card that attaches to a
system directly.
Daughterboards often have plugs,
sockets, pins or other attachments for
other boards. Daughterboards often
have only internal connections within a
computer or other electronic devices,
and usually access the motherboard
directly rather than through a
computer bus.
Storage devices
A storage device is any computing hardware and digital media that is used
for storing, porting and extracting data files and objects. It can hold and
store information both temporarily and permanently, and ca be internal or
external to a computer, server or any similar computing device. Data storage
is a core function and fundamental component of computers.

Fixed Media
Data is stored by a computer using a variety of media. Hard disk drives are
found in virtually all older computers, due to their high capacity and low
cost, but solid-state drives are faster and more power efficient, although
currently more expensive than hard drives in terms of dollar per gigabyte, so
are often found in personal computers built post-2007. Some systems may
use disk array controller for greater performance or reliability.

RAID(Redundant Array of
Inexpensive Disks or Drives, or
Redundant Array of
Independent Disks) is a data storage
virtualization technology that
combines multiple physical disk drive
components into one or more logical
units for the purposes of data
redundancy, performance
improvement, or both.

RAID

Removable media
To transfer data between computers, a USB
Flash drive or optical disc may be used. Their usefulness depends on being
readable by other systems; the majority of machines have an optical disk
drive, and virtually all have at least one USB port.

USB Flash Drives vary from file system to

file system, a USB flash drive may not be
read/written in a MAC OS, like the image on
left, it is a USB Flash Drive with 256GB
capacity that is only available for Windows
and Android OS with OTG. USB Flash Drive
has capacity that vary from 16GB, 32GB,
64GB, 128GB and 256GB.

Input and Output peripherals

Input and output devices are typically housed externally to the main
computer chassis. The following are either standard or very common to
many computer systems.
Input. Input devices allow the user to enter information into the system,
or control its operation. Most personal computers have a mouse and
keyboard, but laptop systems typically use a touchpad instead of a mouse.
Other input devices include webcams, microphones, joysticks, and image
scanners.

Output. Output devices display information in a human readable form.

Such devices could include printers, speakers, monitors or a Braille
embosser.
2. Mainframe Computer
A mainframe computer is a much larger computer that typically fills a room
and may cost many hundreds or thousands of times as much as a personal
computer. They are designed to performed large numbers of calculations for
governments and large enterprises.

An IBM System z9 mainframe

3. Departmental computing
In the 1960s and 1970s, more and more departments started to use cheaper
and dedicated systems for specific purposes like process control and
laboratory automation.
Arduino. An open source microcontroller
system used to design dedicated systems
according to whatever you want, it allows
you to connect digital and analog devices
like sensors, relays, motors, transistors,
switch, LED,
LCD, keypad, et al…

4. Super Computer
A supercomputer is superficially similar to a mainframe, but is instead
intended for extremely demanding computational tasks. As of June 2018,
the fastest supercomputer on the TOP500supercomputer list is the Summit,
in the United States, with a LINPACK benchmarkscore of 122.3 PFLOPS
Light, by around 29 PFLOPS.

The term supercomputer does not refer to a specific technology. Rather it

indicates the fastest computations available at any given time. In mid 2011,
the fastest supercomputers boasted speeds exceeding one petaflop, or 1
quadrillion (10^15 or 1,000 trillion) floating point operations per second.
Supercomputers are fast but extremely costly, so they are generally used for
by large organizations to execute computationally demanding tasks
involving large data sets. Supercomputers typically run military and
scientific applications. Although costly, they are also being used for
commercial applications where huge amounts of data must be analyzed. For
example, large banks employ supercomputers to calculate the risks and
returns of various investment strategies, and healthcare organizations use
them to analyze giant databases of patient data to determine optimal
treatments for various diseases and problems incurring to the country.

Summit (supercomputer). Summit or OLCF-4

is a supercomputer developed by IBM for use at
Oak Ridge National Laboratory, which as of
November 2018 was the fastest supercomputer
in the world, capable of 200 petaflops. In current
LINPACK is clocked at 148.6 petaflops. As of
November 2018, the supercomputer is also the
3rd most energy efficient in the world with a
measured power efficiency of 14.668
GFlops/watt. Summit is the first supercomputer
to reach exaop (a quintillion operations per
seconds) speed, achieving 1.88 exaops during a
genomic analysis and is expected to reach 3.3
exaops using mixed precision calculations.
5. Quantum Computer
Quantum computing is the study of a still-hypothetical model of
computation. Whereas traditional models of computing such as the Turing
machine or Lambda calculus rely on “classical” representations of
computational memory, a quantum computation could transform the
memory into a quantum superposition of possible classical states. A
quantum computer is a device that could perform such computation.

Quantum computing began in the early 1980s when physicist Paul Benioff
proposed a quantum mechanical model of the Turing machine. Richard
Feynman and Yuri Manin later suggested that a quantum computer could
perform simulations that are out of reach for classical computers.
The Bloch sphere is a representation of a
qubit, the fundamental building block of
quantum computers.

Photograph of a chip constructed by D-Wave Systems Inc. Mounted and

wire –bonded in a sample holder. The D-Wave processor is designed to

use 128 superconducting logic elements that exhibit controllable and

tunable coupling to perform operations.

Qubits are made of controlled particles
and the means of co ntrol (e.g. devices
that trap particles and switch them
from one state to another.

IBM’s 53 -qubit Quantum Computer.

Hardware upgrade

When using computer hardware, an upgrade means adding new hardware to

a computer that improves its performance, adds capacity or new features.
For example, a user could perform a hardware upgrade to replace the hard
drive with SSD to get a boost in performance or increase the amount of files
that may be stored. Also, the user could increase the RAM so the computer
may run smoothly. The user could add a USB 3.0 expansion card in order to
fully use USB 3.0 devices, or could upgrade the GPU for extra rendering
power. Performing such hardware upgrades may be necessary for older
computers to meet a programs’ system requirements.

In the case of the more expensive and more powerful Supercomputer and
Quantum Computer, it would mean respectively to increase processing
speed in exaflops and in qubits.

Sales

For the third consecutive year, U.S. business-to-business channel sales

(sales through distributors and commercial resellers) increased, ending up
in 2013 at nearly 6% at $61.7 billion. The growth was the fastest sales
increase since the end of the recession. Sales growth accelerated in the
second half of the year peaking in fourth quarter with a 6.956% increase
over the fourth quarter of 2012.
In the case of the more expensive and more powerful Supercomputers and
Quantum computer, In Southeast Asia the Philippine government doesn’t
have the facility for Supercomputers, Japanese government has the
KSupercomputer and China has the Tianhe-2 supercomputer, it is only
available to some wealthy countries that can afford it, other countries
cannot afford it for it is costly that can cost up $100 million of dollars up.

K Supercomputer Tianhe-2 Supercomputer

Recycling

Because computer parts contain hazardous materials, there is a growing

movement to recycle old and outdated parts. Computer hardware contain
dangerous chemicals such as: lead, mercury, nickel and cadmium.
According to EPA these e-wastes have a harmful effect on the environment
unless they are disposed of properly. Making hardware requires energy, and
recycling parts will reduce air pollution, water pollution, as well as
greenhouse gas emissions. Disposing unauthorized computer equipment is
in fact illegal. Legislation makes it mandatory to recycle computers through
the government approved facilities. Recycling a computer can be made
easier by taking out certain reusable parts. For example, the RAM, DVD
drive, the graphics card, hard drive or SSD and other similar removable
parts can be reused.
Toxic computer components
The central processing unit contains many toxic materials. It contains lead
and chromium in the metal plates. Resistors, semi-conductors, infrared
detectors, stabilizers, cables and wires contain cadmium. The circuit boards
in a computer contain mercury and chromium. When these types of
materials and chemicals are disposed improperly will become hazardous for
the environment.

Environmental effects
According to the United States Environmental Protection Agency only
around 15% of the e-waste actually is recycled. When e-waste by products
leach into ground water, are burned, or get mishandled during recycling, it
causes harm. Health problems associated with such toxins include impaired
mental development, cancer and damage to the lungs, liver and kidneys.
That’s why even wires have to be recycled. Different companies have
different techniques to recycle a wire. The most popular one is the grinder
that separates the copper wires from the plastic/rubber casing. When the
processes is done there are two different piles left; one containing the copper
powder, and the other containing plastic/rubber pieces. Computer monitors,
mice and keyboards all have a similar way of being recycled. For example,
first each of the parts are taken apart then all of the inner parts get
separated and placed into its own bin.

National services
Recycling a computer is made easier by a few of the national services, such
as Dell and Apple. Both companies will take back the computer of their
make or any other make. Otherwise a computer can be donated to
Computer Aid International which is an organization that recycles and
refurbishes old computers for hospitals, schools, universities, et al…
Self-Check 1.1-3

Multiple Choice. Choose the letter of the best answer. Write the letter of
your choice on the answer sheet.

1. Includes the physical, tangible parts or components of a computer,

such as the chassis, central processing unit, monitor, keyboard,
computer data storage, graphics card, sound card, speakers and mobo.
A. Computer software
B. Computer hardware
C. Bus
D. Chassis modding
2. What typically directs the computer hardware to execute any command
or instruction.
A. CPU
B. Bus interface
C. USB
D. Software
3. Which law states that transistors get 2x smaller about every 2 years,
sometimes listed as about 18 months.
A. Ohm’s Law
B. Moore’s Law
C. Trapezoidal Rule
D. Schrodingers Cat
4. A computer architecture that has physically separate pathways for
instructions and data.
A. Buckyball
B. Quantum superposition
C. Harvard architecture
D. Dark matter
5. Refers to the attributes of a system visible to a programmer or, put
another way, those attributes that have a direct impact on the logical
execution of a program.
A. Computer Organization
B. Personal Computer
C. Power Supply
D. Computer Architecture
ANSWER KEY 1.1-3

Multiple Choice:
1. B
2. D
3. B
4. C
5. D

JOB SHEET 1.1-3

Title: Assembling the PC

Performance Objective: Given the different computer hardware(s), tool(s), equipment(s),

Operating System and OH & S Policies and Procedures, you should be able to assemble
one of the types of computer systems particularly the PC computer system, following OH
& S Policies and Procedures on the given time allotment.
Allotted time: 180 minutes

Supplies/Materials : Motherboard(mobo), CPU, Power supply unit,

RAM, Expansion cards, I/O devices, hard disk,
optical disk drive, O.S., Device drivers, Chassis,
TR, CBC and Session Plan Template

Equipment : Personal Computer System

Steps/Procedure:
1. Prepare and procure all the computer hardware(s), tool(s), equipment(s), I/O devices
and secure it on a clean, stable flat surface, ready for assembling.
i. Processor (CPU)
ii. Computer Case
iii. Optical Drive (DVD RW and SATA capable)
iv. Memory (RAM)
v. Power Supply
vi. SATA Cables
vii. Motherboard (SATA capable)
viii. Processor Fan
ix. Case Fan
x. Hard Drive (SATA capable)
xi. Assortment of case and drive screws (Not pictured)
xii. Screwdriver (for slotted and Phillips -head screws)
xiii. Wire cutters and strippers
xiv. Needle -nosed pliers
xv. Utility knife
xvi. Small flashlight
xvii. Adjustable wrench
xviii. Small container to hold screws
xix. Heat sink compound
xx. Antistatic strap
xxi. Antistatic mat
You may not use every single one of the se tools in every
installation, but it is best to have all of them on hand in
case you have a use for them.
Warning:Using incorrect tools for a task (such as turning
a screw with a knife blade) can cause
equipment damage and bodily injury.

2. Open the computer case by removing the side panels. Find the
screws that hold the side panels in place and remove them
(shown in Figure 3 circled in red). The panelsi removed by first
sliding it back (Figure 4) then lifting it away from the case (Figure
5).

Warning:Observe OH & S Policies and Procedures in handling the

chassis, it may have sharp edges. Handle with care to avoid
injury.
4. Put the antistatic wrist strap on your wrist (Figure 10) and
connect the other end to the computer case and follow
instructions on putting the antistatic mat, it should be the same
ground with the chassis on the unpainted part of the chassis. If
your strap is not equipped with a clip to hook to the chassis, find
a place to wedge the metal as shown in Figure 11. This will
prevent any buildup of static electricity on your body from
damaging the computer components.

Caution: Static electricity can ruin computer components. Always wear a

grounding strap when handling any internal components.
5. Install the motherboard. To install the motherboard we need parts that
should have been included with your purchased components:
6. I/O Bezel is a trim panel installed in the back of the case that
surrounds the interface ports on the motherboard. It should be
included with the motherboard. Figure 12 shows the contents of the
motherboard box.
7. Standoffs are installed in the case screw holes to create a riser that
separates the case and motherboard. The screws install into the
standoffs as shown in Figure 13. Screws and standoffs should be
included with the case, but it is a good idea to order these items just in
case they aren’t included.
6. Install the I/O bezel plate into the opening in the back of the case
(Figure 1 4) . It pushes in from the inside.

Caution: To prevent damage to the motherboard it must only

contact the standoffs and screws. All of the standoffs and
screws must be installed.
10. Install the hard drive. The hard drive is the device that s tores
all of your data. It is 3.5 ” wide and needs to be mounted so that
you can gain access to the cable connections on the back (Figure
16) . If that is not possible you may need to connect cables before
you install the drive. To mount the drive:
7. Install standoffs in the case. The standoffs screw into the
i.
motherboardFind a mounting
3. 5 ” drive bayshown
holes to install the drive
in Figure 14. in. If you
Check thehave
trouble finding a place to mount the drive
screw hole locations on the motherboard for exact placement. consult your case
documentation for suggestions.
8. Lower the motherboard into the ca se and align with the I/O bezel.
ii. Slide the drive into place until the screw holes on the sides
9. Install thearescrews.
lined up withFigure 15 shows
the holes in thethe motherboard installed in
case.
the case. It works best to leave the screws loose until all of them
iii. been
have Install the and
started screws (Figure
the board is 17).
aligned with the bezel.

11. Install Optical Drive. The optical drive is 5.25” wide and is installed in
the drive bay that we removed the cover from in a previous step. Cable access
considerations apply to this drive also. To install the drive:
i. Slide the drive into the drive bay until the screw holes are lined up and
the front of the drive is flush with the front of the case (Figure 18). Make sure
that it is orientated correctly.
13. Install the RAM. The RAM is the temporary memory location that the
processor works from. Permanently stored data is pulled from disks and
stored in RAM while the processor works with it. The memory is easy to
install:

ii. i. Set
Install the RAM board in the socket as shown in Figure 22.
the screws.
Check to see that the notch in the board is in the correct
location. If it is not, turn it around 180
ii. Press firmly on both ends of the board to set it into the
socket. Make sure the tabs lock into place as shown in the
Figure 23.

12. Install the CPU. The CPU is the brain of the computer. It is
installed on the motherboard in the socket shown in Figure 20.
To install the CPU:
Caution: Pressing the boards in when the tab is not aligned
i. Find the corner marking that designates pin 1 of the CPU
could cause damage
as shownto the RAM
in Figure boards
19. On as brand
this AMD well as
of the
processor,
motherboard.the corner is marked with an arrow. Consult the
manufacturer’s documentation for specific information
14. Install the aboutCPU
yourFan. The CPU fan is really a combination of a heat
processor.
sink and fan together. The unit draws heat away from the CPU. To install
the fan: ii. Lift the small metal rod next to the socket as shown in
Figure 20.
i. Place thermal compound to the CPU following the
iii. Find the corresponding
instructions marking
provided withonthe
the compound.
CPU socket and
insert the CPU so that the markings are lined up.
ii. Set the fan assembly on the CPU with mounting tabs
iv. Push the rod down to lock the processor in place (Figure
aligned. iii.
21). Pull the locking rod down on the fan
assembly to lock into place.
iv. Connect the fan assembly’s power connector to the motherboard.
Consult the manual to determine proper placement.
15. Install C hassis Fan. The chassis fan is usually installed on the
back panel of the case. If the fan mount is not obvious consult
the case documentation. To mount the fan:
i. Align the mounting holes by holding the fan to the
mounting pad on theinside of the chassis as shown in
Figure 25. The fan needs to be mounted so that it blows air
out of the chassis.
ii. Insert the screws from the outside of the case and tighten.

16. Install the Power Supply Unit. Consult your case

documentation fordetails and then follow these directions to
install the power supply:
i. Align the mounting holes in the case and power supply as
shown in Figure 26.
ii. Insert screws and tighten.
17. Connect all the cables. With all of the components installed in the
case, the jungle of wires can be daunting. It is important to consult the
motherboard manual in order to make sure proper connections are made.
There are two kinds of connections, power and data.
i. Every device that has been installed needs power. In
Figure 27, the power supply connectors are shown. The
motherboard has two power connections, and there are two
connectors specifically for SATA devices (drives). The other
connectors will run fans and other non-SATA devices.
ii.Data cables connect drives and front panel devices to the
motherboard. Please consult the motherboard
documentation for the exact placement of connectors.
Warning: Incorrect connections can damage components and
cause bodily injury.
18. Wrap-up. Now that the components are completely installed, the last thing to do is
to reinstall the side panels on the case. The computer is now ready to be turned on and to
have software loaded on it. If the computer has problems starting up, check all component
connections and mounting to make sure that you have hooked everything up correctly.
Consult individual component manuals for specific troubleshooting information if
problems persist.

Assessment Method: Demonstration with Oral Questioning

Performance Criteria Checklist 1.1-3

CRITERIA Did you…. YES NO

1. Prepare and procure all the computer hardware(s) to assemble the
PC computer system.

2. Clean and secure to all the tool(s), equipment(s) to make sure they 
are all in perfect condition.
3. Prepare all the computer hardware(s), tool(s), equipment(s) to 
assemble PC computer system in a flat, stable, secure table area.

4. Observe OH & S Policies and Procedures in assembling the PC 

computer system.
5. Properly ground yourself against antistatic electricity by wearing 
antistatic wrist strap and antistatic mat.

6. Properly fasten screws inside the chassis to prevent loose drive 

screws.
7. Observe cleanliness and neatness in connecting cables by using 
cable ties and cable organizers.
8. Properly connect all the cables (SATA, IDE, power, et al…) in the 
bus interface with an ample amount of force without compromising
loose thread or the possibility of computer parts to broke into pieces.

9. Successfully install the Operating System after wrapping up upon 

completion of the computer assembly of the PC computer system.

10. Successfully install device drivers after wrapping up upon 

completion of the computer assembly of the PC computer system.
Evidence Plan

Competency Computer Systems Servicing NC II

standard:
Unit of Install and Configure Computer Systems
competency:

Third party Report

Portfolio
Ways in which evidence will be collected:

Questioning Demonstration &

Questioning Observation &
[tick the column]

Written
The evidence must show that the trainee…
Unit assembly is planned and prepared to ensure OH &
S policies and procedures are followed in accordance
with systems requirements.*  
Materials necessary to complete the work are identified
and obtained in accordance with established procedures
and checked against systems requirements.*  
Tools, equipment and testing devices needed to carry out
the installation work are obtained in accordance with
established procedures and checked for correct operation  
and safety.*

Computer hardware is assembled in accordance

with established procedures and systems requirements.*
 
Basic-input-output-system (BIOS) configuration is
performed in accordance with hardware requirements.*  
NOTE: *Critical aspects of competency
TABLE OF SPECIFICATION

TEST ITEM DISTRIBUTION Total Percen

Factual Comprehe Applicatio n No. of tage
Content / Objective Knowledge nsion Items (%)
% % %
OH & S Policies and
Procedures for
3(7.5%) 3(7.5%) 3(7.5%) 9 22.5%
Assembling
Computer Hardware.
Materials necessary to
complete the work are 3(7.5%) 2(5%) 2(5%) 7 17.5%
identified.
Tools, Equipment and
Testing devices to 3(7.5%) 3(7.5%) 3(7.5%) 9 22.5%
assemble computer(s).

Computer
Hardware(s) is assembled
in accordance with
established 3(7.5%) 3(7.5%) 3(7.5%) 9 22.5%
procedures and
systems requirements.

Basic-input-output-
system (BIOS)
configuration is
performed in accordance 2(5%) 2(5%) 2(5%) 6 15%
with
hardware requirements.

Total 14(35%) 13(32.5%) 13(32.5%) 40 100%

WRITTEN TEST
TEST I. Identification

Instruction. Identify what is ask and write your answer on the separate
answer sheet.
1. A workplace hazards that present risks to the OH & S that includes,
occupational hearing loss, falls, machines having moving parts, sharp
edges, hot surfaces & other hazards with the potential to crush, burn,
cut, shear, stab or otherwise strike or wound workers if used unsafely.
2. A workplace hazards that include harmful microorganisms seen only
under the microscope such as bacteria, viruses, parasites, molds, yeast.
3. A workplace hazards that include the following, such as neurotoxins,
immune agents, dermatologic agents, carcinogens, reproductive toxins,
systemic toxins, asthmagens, pneumoconiotic agents, sensitizers.
4. A workplace hazards that include risks to mental & emotional well-being
of workers, such as feelings of job insecurity, long work hours, poor
work- life balance.
5. The most dangerous occupations in the world according to OH & S.
6. Something that can cause harm if not controlled.
7. The harm that results from an uncontrolled hazard.
8. A combination of the probability that a particular outcome will occur &
the severity of the harm involved.
9. Distils the hazard information into an easy to use graphical format.
10. Determines if risk has been lowered to an acceptable level

TEST II. Multiple Choice

Instruction. Choose the letter of the best answer. Write the letter of your
choice on the separate answer sheet.

1. Refer to differences in occupational injuries & illnesses that are closely

linked with demographic, social, cultural, economic, political factors.

a. Education

b. Occupational Health Disparities

c. Risk Assessment

d. Contemporary Developments
2. Which of the following universities/organizations provide a formal course

on Ph.D on OH & S.

a. Indiana State University

b. University of North Carolina

c. University of Southern California

d. University of Southern Philippines Foundation

3. The sudden flow of electricity between two electrically charged objects

caused by contact, an electrical short, or dialectric breakdown.

a. Hardware Tools

b. ESD (Electrostatic Discharge)

c. Antistatic wrist strap

d. Antistatic mat

4. These are small tools usually used in the computer assembly.

a. Cleaning Tools

b. Diagnostic Tools

c. Hand Tools
d. Software Tools

5. These tools are essential that helps ensure computer components are not

damaged during cleaning.

a. Hand Tools

b. Diagnostic Tools

c. Disk Management Tools

d. Cleaning Tools
6. These tools are used to test and diagnose equipment.

a. Hand Tools

b. Diagnostic Tools

c. Cleaning Tools

d. Disk Management Tools

7. In comparison with hardware tools, these tools help diagnose computer

and network problems and determine which computer device is not

functioning correctly.

a. Disk Management Tools

b. Software Tools

c. Protection Software Tools

d. Organizational Tools

8. These software tool has been designed to guard against attacks and to

remove malicious programs.

a. Hand Tools

b. Disk Management Tools

c. Organizational Tools

d. Protection Software Tools

9. An anti-malware component of Microsoft Windows. It replaces the
Microsoft Security Essentials.

a. Organizational Tools

b. Disk Management Tools

c. Windows Defender

d. Cleaning Tools

10. These tools are used to document all repairs and problems and is use

as a reference by other technicians.

a. Reference Tools

b. Cleaning Tools

c. Organizational Tools

d. Software Tools

11. These tool is use as an excellent source of information about specific

hardware problems and possible solutions like News groups, search

engines, websites, online forums and chat.

a. Cleaning Tools

b. Internet Reference Tools

c. Miscellaneous Tools

d. Organizational Tools

12. A conductor that connects your body to the equipment that you are

working on.

a. Wristwatch

b. Stop watch

c. Antistatic wrist strap

d. Voltage
13. A tool use to test a wrong connection of an RJ11 or an RJ45.

a. Cleaning Materials

b. Organizational Tools

c. Disk Management Tools

d. Cable Tester
14. An alcohol use to clean cable contacts.

a. Isopropyl alcohol

b. Rubbing alcohol

c. Detergent

d. Baking soda

15. The physical, tangible parts or components of a computer, such as the

chassis, central processing unit, monitor, keyboard, computer data

storage, graphics card, sound card, speakers and motherboard.

a. CPU

b. Motherboard

c. Computer Software

d. Computer Hardware

16. A law although not scientific states that transistors get 2x smaller

about every 2 years, sometimes listed as about 18 months.

a. Trapezoidal Rule

b. Moore’s Law

c. Lissajous curve

d. Point of inflection

17. The computer architecture in which the data and instruction has the

same bus thus they contend with each other which became its

bottleneck.

a. Computer Organization

b. Harvard Architecture

c. Von Neumann Architecture

d. Fine Arts
18. Refers to those attributes of a system visible to a programmer or, put

another way, those attributes that have a direct impact on the logical

execution of a program.

a. Computer Algebra System

b. Port Forwarding

c. Computer Organization

d. Computer Architecture

19. Refers to the operational units and their interconnections that realize

the architectural specifications.

a. Computer Organization

b. Computer Architecture

c. Long Term Evolution

d. Digital Signal Processing

20. One of the most common types computer system due to its versatility

and relatively low price.

a. Mainframe Computer

b. Personal Computer

c. Supercomputer

d. Departmental Computer

TEST III. True or False

Instruction. On the blank provide, write T if the statement is true, else write F.

_____________1. The computer case encloses and holds most of the

components of the computer system.
_____________2. The power supply unit (PSU) converts alternating current
(AC) electric power to low-voltage direct current (DC) power
for the internal components of the computer.
_____________3. The motherboard is an integrated circuitry that connects the
other parts of the computer including the CPU, the RAM, the
disk drives (CD, DVD, hard disk, floppy disk, et al…) as well
as any peripherals connected via the ports or the expansion
slots.
_____________4. The CPU is not directly attached to or to part of the
motherboard.
_____________5. The RAM is not directly attached to or to part of the
motherboard.
_____________6. The RAM stores the code and data that are being actively
accessed by the CPU.
_____________7. Bus is a common group of wires that interconnect
components in a computer system.
_____________8. The CMOS battery powers the memory for date and time in
the BIOS chip.
_____________9. The video card aka the graphic cards processes computer
graphics.
_____________10. Output devices display information in a human readable
form such devices could include printers, speakers,
monitors or a braille embosser.
Answer Key

TEST I. Identification.

1.Physical Hazards 6. Hazard

2. Biological Hazards 7. Outcome

3. Chemical Hazards 8. Risk

4. Psychosocial Hazards 9. Historical Hazards ID Map

5. Construction 10. Risk Assessment

TEST II. Multiple Choice.

1. b 6. b 11. b 16. b

2. c 7. a 12. c 17. c

3. b 8. d 13. d 18. d

4. c 9. c 14. a 19. a

5. d 10. a 15. d 20. b

TEST III. True or False.

1. T 6. T

2. T 7. T

3. T 8. T

4. F 9. T

5. F 10. T
Performance Test

Specific Instruction for the Candidate

Qualification Computer Systems Servicing NC II

Unit of Competency Install and Configure Computer Systems

General Instruction:

Given the necessary tool(s), material(s) and equipment(s), you are required to install and
configure PC computer systems in accordance with accepted institutional/industry standard.
(Allotted time: 5 hrs.)

Specific Instructions:

1. Prepare and procure all the computer hardware(s), tool(s), equipment(s),

I/O device(s) and secure it on a clean, stable flat surface, ready for assembling.

Please refer to Job Sheet 1.1-3 for the complete name of the computer

hardware(s) list.

2. Open the computer case by removing the side panels. Find the screws that hold
the side panels in place and remove them (shown in Figure 3 circled in red). The
panel is removed by first sliding it
back (Figure 4) then lifting it away from the case (Figure 5)

3. Prepare the chassis for assembly. Please refer to Job sheet 1.1-3

4. Put the antistatic wrist strap on your wrist (Figure 10) and
connect the other end to the computer chassis and follow
instructions on putting the antistatic mat. Please refer to Job
Sheet 1.1-3
5. Install the motherboard. Please refer to Job Sheet 1.1 -3

6. Install the I/O bezel plate into the opening in the back of the case

(Figure 14). It pushes in from the inside.

7. Install standoffs in the case. The standoffs screw into the

motherboard mounting holes shown in Figure 14. Check the screw

hole locations on the motherboard for exact placement.

8. Lower the motherboard into the case and align with the I/O bezel.

9. Install the screws. Figure 15 shows the motherboard installed in

the case. It works best to leave the screws loose until all of them
have been started and the board is aligned with the bezel. Please
refer to Job Sheet 1.1-3.

10. Install the hard drive. The hard drive is the device that stores all
your data. It is 3.5” wide and needs to be mounted so that you can
gain access to the cable connections on the back (Figure 16). If
that is not possible you may need to connect cables before you
install the drive. Please refer to job Sheet 1.1-3

11. Install Optical Drive. The optical drive is 5.25” wide and is
installed in the drive bay that we removed the cover from in a
previous step. Cable access considerations apply to this drive also.
To install the driver please refer to Job sheet. 1.1-3
12. Install the CPU. The CPU is the brain of the computer. It
is installed on the motherboard in the socket shown in Figure 20.
To install the CPU properly please refer to Job Sheet 1.1-3

13. Install the RAM. Please refer to Job Sheet 1.1-3

14. Install the CPU Fan. The CPU fan is really a combination
of a heat sink and fan together. The unit draws heat away from the
CPU. For the detailed instructions please refer to Job Sheet 1.1-3.

1. Install chassis fan. The chassis fan is usually installed on the

back panel of the case. If the fan mount is not obvious consult the
case panel of the case. If the fan mount is not obvious consult the
case .
16. Install the Power Supply Unit. For the detailed directions in
installing the Power Supply Unit please refer to Job Sheet 1.1-3.

17. Connect all the cables. For the detailed instructions on connecting
all the cables please refer to Job Sheet 1.1-3.

18. Wrap-
up. After following all the previous instructions in assembling the
computer hardware and components, the last thing to do is to
reinstall the side panels on the case. The computer is now ready
to be turned on and to have software loaded on it especially the
Operating System and the required device drivers for the peripherals
LIST OF EQUIPMENTS, TOOLS AND MATERIALS

EQUIPMENT

QTY Description

1 pc. Processor (CPU)

1 pc. Computer Chassis or Case

1 pc. Optical Drive

1 pc. RAM

1 pc. Power Supply Unit

1 pc. Cables (SATA/IDE)

1 pc. Motherboard(mobo)

1 pc. CPU Fan

1 pc. Chassis Fan

1 pc. Hard Drive (SATA capable)

SUPPLIES AND MATERIALS

1 pc. Assortment of Case

100 pcs. Drive screws

1 pc. Small container (to hold screws)

1 pc. Heat sink compound

1 pc. Antistatic wrist strap

1 pc. Antistatic mat

TOOLS

1 pc. Screwdriver (Flat-head/Phillips-head)

1 pc. Wire cutter with stripper

1 pc. Needle-nosed pliers

1 pc. Utility knife

1 pc. Flashlight

1 pc. Adjustable wrench

Performance Criteria Checklist

CRITERIA Did
YES NO
you….
1. Prepare and procure all the computer hardware(s) in the
preparation for assembly of the PC computer system.

2. Clean and secure all the tools(s), equipment(s) to make sure they
are all in a perfect condition.
3. Prepare all the computer hardware(s), tool(s), equipment(s) to
assemble PC computer system in a flat , stable, sure table
area.
4. Observe proper OH & S Policies and Procedures in assembling
the PC computer system.
5. Properly ground yourself against antistatic electricity by
wearing antistatic wrist strap and antistatic mat.

6. Properly fasten screws inside the chassis to prevent loose drive

screws.
7. Observe cleanliness and neatness in connecting cables(data
and power) by using cable ties and cable organizers.

8. Properly connect all the cables (SATA, IDE, Power, et al…) in

the bus interface with an ample amount of force without
compromising loose thread.
9. Properly reinstall the side panels after following all the
previous instructions and after all the cables are connected.

10. Successfully install the Operating System after

wrapping up upon the completion of the computer assembly
of the PC computer system.
11. Successfully install the device drivers after wrapping
up upon the completion of the computer assembly of the PC
computer system.
QUESTIONING TOOL
Satisfactory
Questions to probe the candidate’s underpinning knowledge
response

Extension/Reflection Questions Yes No

1. What will you do if you are having difficulty or having hard time in  
assembling and installing a specific computer hardware(s) in a PC
computer system?
Model Answer:
Everything inside the PC computer system especially the
motherboard(mobo) is ergonomically designed to fit all other parts of
the computer like RAM, CPU, Video Card, Sound Card, et al… Do not
exert force that may compromise to loose thread or the possibility that
parts may broke into pieces.

2. How will you know that you have successfully assembled and  
installed all the components of the entire PC computer system after
wrapping-up?
Model Answer:
Install the Operating System and all of its device drivers, this will
make sure that all of the computer hardware(s) and all of its components
are properly assembled and functioning.

3. How will you troubleshoot computer hardware problems?  

Model Answer:

As a Computer Engineer and with my previous training with Cisco

Networking Academy Program coupled with a few years of experience in
myriad industries, the ISO “7 Layers of OSI Reference Model” comes in
handy for both troubleshooting computer hardware problems and
troubleshooting computer networking problems.

ISO’s “7 Layers of OSI Reference Model” Encapsulation:

1) Physical
2) Data Link
3) Network
4) Transport
5) Session
6) Presentation
7) Application

Decapsulation:
1) Application
2) Presentation
3) Session
4) Transport 5) Network
6) Data Link
7) Physical

Safety Questions

4. What will you do in order to prevent yourself from accidents like the  
possibility of electrocution or maybe damaging some computer parts while
you are assembling or installing the PC computer system?
Model Answer:
In order for you to prevent accidents like the possibility of electrocution or
maybe damaging an electronic parts of the PC computer system, you use
proper tools and personal protective equipment (PPE) in assembling the
computer and properly ground yourself from antistatic electricity using
antistatic wrist strap and antistatic mat, because different electrical
charges coming from you or from other sources that is different from the
PC may cause damage to the electronic parts.

Caution: Don’t wear antistatic wrist strap on a CRT monitor or a Power

Supply Unit, you might ground yourself from high voltage like the 220V or
high voltage capacitors from the CRT monitor.
5. What will you do to have a safe and successful assembly of PC computer  
system?
Model Answer:
Prepare a secure, stable, clean and free from any forms of liquids or oils
on the table area that you are going to assemble the PC computer system,
and make sure that the table area is large enough to accommodate all the
tool(s), equipment(s), et al...

6. How will you maintain cleanliness, neatness and safety in assembling PC  

computer system?
Model Answer:
Aside from preparing a stable, secure, clean and free from any forms of
liquids or oils, cable ties and cable organizers come in handy to maintain
the cleanliness, neatness and thus prevent cable tangles that may cause
short circuits, if things come to worse.

Contingency Questions

7. What will you do if the newly purchased computer hardware(s) or  

component(s) fails or does not function as it is expected to function
upon computer assembly?
Model Answer:
Avail for the Computer Hardware Warranty from the reseller or the
distributor.

8. What will you do if the Warranty already expires and you found out that  
one of the computer hardware(s) is not functioning as it should be?
Model Answer:
Procure the dysfunctional computer hardware component(s), warranty
for certain device(s) only last for certain period of time depending on the
reseller or the distributor, mostly about a year in a maximum.
Job Role/Environment Questions  
9. What will you do to the computer hardware(s) or the component(s)  
that you replaced with during hardware upgrade like buying and procuring
a higher capacity RAM or a CPU with higher cores like Intel i9?
Model Answer:
Most of the computer hardware(s) or component(s) contains many toxic
materials. It contains lead and chromium in the metal plates. Resistors,
semi-conductors, infrared detectors, stabilizers, cables and wires contain
cadmium. The circuit boards in a computer contain mercury and
chromium. When these types of materials and chemicals are disposed
improperly will become hazardous for the environment. The best way to
properly dispose these parts if they are no longer fit to function in the
case of a computer hardware upgrade is to recycle this parts to a few
national services, such as Dell and Apple. Both companies will take back
the computer of their make or any other make. Otherwise a computer can
be donated to Computer Aid International which is an organization that
recycles and refurbishes old computers for hospitals, schools,
universities, et al…

10. What is the role of the reseller or the distributor of the procured  
computer hardware(s) or component(s)?
Model Answer:
The role of the reseller or the distributor of the sold computer
hardware(s) or component(s) is to provide a warranty from the period it
was purchased.

Rules and Regulations  

11. What is an OEM?  

Model Answer:
OEM is short for Original Equipment Manufacturer, which is a
somewhat misleading term used to describe a company that has a special
relationship with computer and IT producers. OEMs are typically
manufacturers who resell another company’s product under their own
name and branding.
12. What does the Computer Hardware Warranty cover?  
Model Answer:
The Hardware Warranty covers the repair, and if repair is not
possible, replacement of any PC, Laptop, Tablet, TFT Monitor, CPU,
Motherboard, Video Card, Sound Card, Hard Drives, Optical Drives,
printer/scanner, et al… for a given period of time as provided by the
reseller or a distributor from the date of purchase of the warranty. These
obligations are dependent upon proper use of the products and do not
cover any parts of the products which have been modified or repaired
without the reseller or distributor’s prior written consent.

13. What is a EULA?  

Model Answer:
In comparison with the computer hardware, EULA which is the short
for “End-User License Agreement” is a legal contract entered into
between a software developer or vendor and the user of the software,
often where the software has been purchased by the user from an
intermediary such as a retailer. A EULA specifies in detail the rights and
restrictions which apply to the use of the software.

14. What is a VAR?  

Model Answer:
VAR is the short for Value-Added Reseller, it refers specifically to the
act of a company branding a product its own name and offering its own
warranty, support an licensing of the product. The term is really a
misnomer because OEMs are not the original manufacturers; they
customize the original product.

The candidate’s
underpinning  Satisfactory  Not Satisfactory
knowledge was:
Inventory of Training Resources

Resources for presenting instruction

 Print Resources As per TR As per Remarks

Inventory
Motherboard’s manual 25 pcs. 25 pcs. For Maintenance
Assorted Computer books, PC 1 lot 1 lot For
Magazines and journals Replenishment
 Non Print Resources As per TR As per Remarks
Inventory
Internet:
 Search Engines
 News Groups
For Reproduction
 Online computer manuals
 Online forums and chat 
Technical websites

Digital Video Discs For Reproduction

Resources for Skills practice of Competency #1 ______________________________

 Supplies and Materials As per TR As per Remarks
Inventory
Cable ties 1 box 1 box For
Maintenance
Cable organizer 1 box 1 box For
Maintenance
Compressed Air Can 1 box 1 box For
Maintenance
Isopropyl Alcohol 1 box 1 box For
Maintenance
Whiteboard 1 pc. 1 pc. For
Maintenance

Fastener 1 lot 1 lot For

Maintenance
RJ 45 400 pcs. 400 pcs. For
Maintenance
Modular Box (RJ 45) 25 pcs. 25 pcs. For
Maintenance
Patch Panel(48 ports) 1 set 1 set For
Maintenance
UTP Cable 1 box 1 box For
Maintenance
Filler (lead-free) 1 spool 1 spool For
Maintenance
Fiber optic cable 2 10 pcs. 10 pcs. For
meters(terminated) Maintenance
Lint free cloth 1 box 1 box For
Maintenance
Heat sink compound 25 pcs 25 pcs For
Maintenance
Small container to hold screws 10 pcs. 10 pcs. For
Maintenance
Journal 25 pcs. 25 pcs For
Maintenance
Working tables 10 sets 10 sets For
Maintenance
 Tools As per TR As per Remarks
Inventory
Multitester 15 pcs 15 pcs For
Maintenance
Cable Tester 15 pcs 15 pcs For
Maintenance
Screwdriver(Flat-head/Phillipshead) 15 pcs. 15 pcs. For
Maintenance
Antistatic wrist strap 25 pcs. 25 pcs. For
Maintenance
Antistatic mat 25 pcs. 25 pcs. For
Maintenance

Needle-nosed pliers 15 pcs. 15 pcs. For

Maintenance
Long-nose pliers 15 pcs. 15 pcs. For
Maintenance
Wire cutter and stripper 15 pcs. 15 pcs. For
Maintenance
Utility knife 15 pcs. 15 pcs. For
Maintenance
Allen wrench 10 sets 10 sets For
Maintenance
Flash light/Head mounted light 15 pcs. 15 pcs. For
Maintenance
Crimping tools 15 pcs. 15 pcs. For
Maintenance
Soldering iron 15 pcs. 15 pcs. For
Maintenance
Solder sucker 15 pcs. 15 pcs. For
Maintenance
Portable electric hand drill 5 units 5 units For
Maintenance
Hex driver 15 pcs. 15 pcs. For
Maintenance
Punch-down tool 5 units 5 units For
Maintenance
Torx screwdriver 15 pcs 15 pcs. For
Maintenance
Precision screw drivers 15 sets 15 sets For
Maintenance
Loopback adapter 25 pcs. 25 pcs. For
Maintenance
Toner probe 5 units 5 units

 Equipment As per TR As per Remarks

Inventory
Desktop Computers 25 units 25 units For
Maintenance
Laptop Computer/Notebook 10 units 10 units For

Maintenance

Hub 10 units 10 units For

Maintenance
Repeater 10 units 10 units For
Maintenance
Switch 10 units 10 units For
Maintenance
Network Interface Cards 25 units 25 units For
Maintenance
Bridge 10 units 10 units For
Maintenance
Server cabinet/Frame 10 units 10 units For
Maintenance
Uninterruptible Power Supply 25 units 25 units For
Maintenance
Internet Subscription 1 unit 1 unit For
Maintenance
Server Computer 10 unit 10 unit For
Maintenance
Network Controller 1 unit 1 unit For
Maintenance
Router 15 unit 15 unit For
Maintenance
Wireless Access Point 15 unit 15 unit For
Maintenance
RAID 1 set 1 set For
Maintenance
Video camera 1 unit 1 unit For
Maintenance
Optical Drive 5 units 5 units For
Maintenance
USB External HD 2 units 2 units For
Maintenance
Network External HD 2 units 2 units For
Maintenance
Scanner 1 unit 1 unit For Repair
Printer 1 unit 1 unit For
Maintenance
Network printer 1 unit 1 unit For
Maintenance
USB Flash Drive 15 pcs. 15 pcs. For
Maintenance
 Software As per TR As per Remarks
Inventory
Desktop O.S. 25 pcs 25 pcs For
Replenishment
Device Drivers 25 pcs 25 pcs For
Replenishment
Disk Management Tool 25 pcs 25 pcs For
Replenishment

Note: In the remarks section, remarks may include for repair, for
replenishment, for reproduction, for maintenance etc.
Supervise
Work-
Based
Learning

FORM 4.1 SELF-ASSESSMENT CHECK

INSTRUCTIONS: This Self-Check Instrument will give the trainer necessary

data or information which is essential in planning training
sessions. Please check the appropriate box of your answer
to the questions below.
BASIC COMPETENCIES
CAN I…? YES NO
1. PARTICIPATE IN WORKPLACE COMMUNICATION

1.1 Obtain and convey workplace information


1.2 Participate in workplace meetings and discussions

1.3 Complete relevant work related documents

2. WORK IN TEAM ENVIRONMENT

2.1 Describe team role and scope


2.2 Identify own role and responsibility within team

2.3 Work as a team member

3. PRACTICE CAREER PROFESSIONALISM

3.1 Integrate personal objectives with organizational goals


3.2 Set and meet work priorities

3.3 Maintain professional growth and development

4. PRACTICE OCCUPATIONAL HEALTH AND SAFETY
PROCEDURES
4.1 Identify hazards and risks

4.2 Evaluate hazards and risks

4.3 Control hazards and risks

4.4 Maintain OHS awareness


COMMON COMPETENCIES
CAN I…? YES NO
1. APPLY QUALITY STANDARDS
1.1 Assess quality of received materials


1.2 Assess own work



1.3 Engage in quality improvement



2. PERFORM COMPUTER OPERATIONS

2.1 Plan and prepare for task to be taken undertaken



2.2 Input data into computer



2.3 Access information using computer



2.4 Produce output/ data using computer system



2.5 Use basic functions of a www-browser to locate information



2.6 Maintain computer equipment and systems 

3. PERFORM MENSURATION AND CALCULATION

3.1 Select measuring instruments



3.2 Carry out measurements and calculation 

3.3 Maintain measuring instruments 
4. PREPARE AND INTERPRET TECHNICAL DRAWING

4.1 Identify different kinds of technical drawings


4.2 Interpret technical drawing 
4.3 Prepare/make changes to electrical/electronic schematics

and drawings
4.4 Store technical drawings and equipment /instruments


COMMON COMPETENCIES

CAN I…? YES NO

5. USE HAND TOOLS

5.1 Plan and prepare for tasks to be undertaken


5.2 Prepare hand tools


5.3 Use appropriate hand tools and test equipment



5.4 Maintain hand tools



6. TERMINATE AND CONNECT ELECTRICAL WIRING AND ELECTRONICS CIRCUIT

6.1 Plan and prepare for termination/connection of 

electrical wiring/electronics circuits
6.2 Terminate/connect electrical wiring/electronic circuits 

6.3Test termination/connections of electrical 

wiring/electronics circuits
7. TEST ELECTRONIC COMPONENTS

7.1 Determine criteria for testing electronics components 

7.2 Plan an approach for component testing 

7.3 Test components 

7.4 Evaluate the testing process 

CORE COMPETENCIES

CAN I…? YES NO

1. INSTALL AND CONFIGURE COMPUTER SYSTEMS

1.1 Assemble computer hardware 

1.2 Prepare installer 

1.3 Install operating system and drivers for 

peripherals/devices
1.4 Install application software 
1.5 Conduct testing and documentation 

2. SET-UP COMPUTER NETWORKS

2.1 Install network cables 

2.2 Set network configuration 

2.3 Set router/Wi-Fi/wireless access point/repeater 

configuration
2.4 Inspect and test the configured computer networks 

3. SET-UP COMPUTER SERVERS

3.1 Set-up user access 

3.2 Configure network services 

3.3 Perform testing, documentation and pre deployment 

procedures
4. MAINTAIN AND REPAIR COMPUTER SYSTEMS AND NETWORKS
4.1 Plan and prepare for maintenance and repair 

4.2 Maintain computer systems and networks 

4.3 Diagnose faults of computer systems and networks 

4.4 Rectify/correct defects in computer systems and networks 

4.5 Inspect and test the computer systems and networks 

Note: In making the Self-Check for your Qualification, all required competencies
Evidences/Proof of Current Competencies

Form 4.2: Evidence of Current Competencies acquired related to

Job/Occupation

Current competencies
Proof/Evidence Means of validating

Install and configure

computer systems

Set-up Computer Certificate of Training

Networks
Set-up Computer Certificate of Employment Call Employer
Servers
Maintain and Repair Certificate of Employment Call Employer
Computer Systems and
Networks
Identifying Training Gaps

From the accomplished Self-Assessment Check (Form 1.1) and the

evidences of current competencies (Form 1.2), the Trainer will be able to
identify what the training needs of the prospective trainee are.

Form 4.3 Summaries of Current Competencies Versus Required

Competencies

Required Units of Current Competencies Training

Competency/Learning Gaps/Requirements
Outcomes based on CBC
1. Install and configure computer systems

1.1 Assemble computer 1.1Assemble computer

hardware hardware
1.2 Prepare Installer 1.2 Prepare Installer
1.3 Install operating system 1.3 Install operating
& drivers for system & drivers for
peripherals/devices peripherals/devices
1.4 Install application 1.4 Install application
software software
1.5 Conduct testing and 1.5 Conduct testing and
documentation documentation
2. Set-up computer networks

2.1 Install network cables 2.1 Install network cables

2.2 Set network 2.2 Set network

configuration configuration
2.3 Set router/WiFi/wireless 2.3 Set
access point/repeater router/WiFi/wireless
configuration access point/repeater
configuration
2.4 Inspect & test the 2.4 Inspect & test the
configured computer configured computer

networks networks

3. Set-up computer servers

3.1 Set-up user access 3.1 Set-up user access

3.2 Configure network 3.2 Configure network

services services
3.3 Perform testing, 3.3 Perform testing,
documentation & pre- documentation & pre-
deployment practices deployment practices

4. Maintain & repair computer systems & networks

4.1 Plan & prepare for 4.1 Plan & prepare for
maintenance & repair maintenance & repair

4.2 Maintain computer 4.2 Maintain computer

systems & networks systems & networks

4.3 Diagnose faults of 4.3 Diagnose faults of

computer systems computer systems
4.4 Rectify/correct defects in 4.4 Rectify/correct
computer systems defects in computer
systems
4.5 Inspect & test the 4.5 Inspect & test the
computer systems & computer systems &
networks networks

Using Form No.1.4, convert the Training Gaps into a Training Needs/
Requirements. Refer to the CBC in identifying the Module Title or Unit of
Competency of the training needs identified.

Form No. 4.4: Training Needs

Module
Gaps Title/Module of Duration (hours)
Instruction
1.1 Assemble
computer hardware
1.2 Prepare installer
1.3 Install operating
Installing & configuring 50 hours
system & drivers for
computer systems
peripherals/devices
1.4 Install
application software
1.5 Conduct testing
& documentation