There are several reasons why reviews may be removed from the page. Usually, missing reviews are removed for policy violations like spam or inappropriate content.
Find why a review is missing
We don't reinstate reviews that are removed for policy violations. These removal measures help make sure that reviews on Google properties are relevant, helpful, and trustworthy. Learn about prohibited and restricted content for reviews.
Reviews can sometimes be removed from a Business Profile after a reinstatement. If you lose reviews after your profile is suspended and then reinstated, contact support for assistance.
When we find that user contributions for certain types of places are consistently unhelpful, harmful, or off-topic, we may limit or suspend user-generated content for those places. This includes places categorized as a general education school in Google Maps. Schools that aren't in this category will continue to find reviews and ratings on their profiles.
Recent changes impact the availability of reviews for certain types of educational institutions on Google Business Profiles.
In order to protect schools and consumers from content that violates our policies, reviews and ratings will be removed and disabled for Google Business Profiles primarily categorized as educational institutions for students aged 6 to 18. Current reviews for affected schools will be deleted and new reviews are no longer allowed for these locations. Learn more about prohibited and restricted content.
Several types of educational institutions are explicitly excluded from this policy change. Institutions that don't provide generalized education to students aged 6 to 18, such as universities, day care centers, or swim schools, won't be impacted by this change.
Find why your review is delayed
You may notice that a specific review takes longer to appear on some platforms, like Google Search or Google Maps. This delay is most common after profiles are merged. Delays because of a merge should be resolved within a few days.
Customers on older mobile devices and operating systems might have issues leaving reviews. To fix the problem, customers should update their operating system and Google Maps app version.