Device location is unavailable
Find Hub may be unable to locate your device if:
- It doesn’t have power or has been turned off.
- It doesn’t have cellular and Wi-Fi connectivity.
- This could be due to poor signal strength or the device's location.
- The device's SIM card may have been removed.
- It was damaged.
- It was put in Airplane mode or Wi-Fi was turned off.
Get help from a friend
Important: The naming conventions may differ between the Find Hub app and Find Hub on the web.
- On another device, like a friend’s phone, sign in to Find Hub.
- You can either do this with Guest Mode on a friend’s device or on the web.
- Select the device.
- Tap Mark as lost.
- If the device comes online: You can either select Secure Device or Factory reset device.
- If you believe your device can’t be found: Contact your mobile provider, if possible, to have the device deactivated.
- You may need your IMEI number. Learn how to find your Android device’s IMEI number.
Can’t access location
Find Hub says “Sync recent locationâ€Find Hub may be unable to access the recent location of a device or accessory due to location encryption being out of sync.
- Tap Find Hub
.
- Select the device you want to find.
- Tap Sync recent location.
- For your security, to show the most recent location of your device, you may be asked to enter the screen lock of one of your Android devices, or to sign in to your Google Account.
- Usually, the “Sync recent location†message disappears and you receive a recent location for the device or accessory if it’s available.
- If you receive the message, “Can’t sync location,†follow the instructions below for “If your recent location didn’t sync.â€
- On the Android device you viewed in Find Hub
- Tap the “Account action required†notification.
- Follow the on-screen instructions.
- Go back to Find Hub
- Refresh your device list.
- If you still find “Sync recent location:â€
- Tap Sync recent location.
- Sign in or enter your screen lock if asked.
- If you still find “Sync recent location:â€
If the Android device status is still “Can’t access location:â€
- On the Android device whose status is "Can't access location," go to Settings.
- Tap Google services.
- Tap Find Hub
Find your offline devices.
- Take note of the current selected setting so you can reactivate it.
- To turn off “Offline finding†temporarily, tap Off.
- To re-initialize set-up of your device, tap the selected setting noted in step 4, such as With network in high-traffic areas.
- You may be asked to sign in or enter the screen lock of one of your Android devices.
- Go back to Find Hub
- Refresh your device list.
- If you still find “Sync recent location:â€
- Tap Sync recent location.
- Sign in or enter your screen lock if asked.
- If you still find “Sync recent location:â€
Find your offline devices.- Factory reset your accessory with the manufacturer’s instructions.
- Reconnect the accessory to your Android device.
- Go back to Find Hub
- Reload your device list.
Accessory or device out of sync
If you get an email that one of your accessories or devices is out of sync and can’t be found with the Find Hub app:
- On an Android device signed in to your Google Account, open Find Hub
- From the device list, select the device or accessory mentioned in the email.
- Tap Sync recent location.
- Follow the on-screen instructions.
Tip: If you don’t have a device connected to the shared Google Account, the problem should automatically resolve when you connect an Android device to your lost device’s account.
Locate devices in lower traffic-areas
To prioritize your safety, Google’s Find Hub uses multi-layered protections. For example, one of these protections is “aggregation by default†and is a key difference of the Find Hub network compared to other finding networks. However, this may sometimes affect detection of Bluetooth trackers, especially in low-traffic areas.
If you want the Find Hub network to help you find your lost items in lower-traffic areas, you can opt in to sharing location info through the network to help others find lost items, even when your device is the only one that has detected and shared a location for the item. People who turn on this option help each other find items in both higher-traffic and lower-traffic areas. This option may help you find your lost items more quickly.
If you would like to participate in the network in lower-traffic areas, you can visit “Find your offline devices†in the "Find Hub" settings and choose With network in all areas. As more people opt into “With network in all areas,†the Find Hub network’s ability to find lost items in lower-traffic areas will continue to improve. Control how you participate in Find Hub.