Man using credit card to make online payment

Division of Consumer Protection

Our mission is to educate, mediate, advise and advocate on behalf of all state consumers.

Read Consumer Alerts

Consumer Protection

Consumer Helpline

Have a consumer complaint? Ripped off by a business? Want to learn how to avoid scams? Give us a call.

Available Monday to Friday, from 8:30 a.m. to 4:30 p.m.

(800) 697-1220

Get Help

File a Complaint with Consumer Protection

Please attempt to resolve your complaint with the company before filing a complaint. Complaints already the subject of a lawsuit or other legal action cannot be handled by the Division of Consumer Protection. We will attempt to help all parties reach a satisfactory settlement. Please be sure that your statement is complete, factual and brief.

File

Business Resources

The Department of State's Division of Consumer Protection provides resources for the business community to help them comply with the law and to prevent fraudulent, deceptive and unfair practices in the marketplace.

Learn more

Consumer Assistance Unit

The Consumer Assistance Unit operates two programs, Consumer Assistance and Outreach and Education.

LEARN MORE

Consumer Education & Outreach

A well informed consumer is the best defense against fraud and deception. Learn how to protect yourself with our resources.

LEARN MORE

Utility Intervention Unit

The UIU represents the interests of New York consumers.

LEARN MORE

Investigations

Learn more about the Do Not Call Registry, as well as marketplace and product safety and recall alerts.

LEARN MORE

Identity Theft Prevention and Mitigation Program

Resources to help reduce risk of identity theft and to assist victims in addressing the consequences of this crime.

LEARN MORE

Consumer Policy

Review the Division of Consumer Protections’ Annual Reports.

Annual Reports

LEARN MORE

Alerts & Recalls

Alerts

Recalls

Other NYS Consumer Protection

Resources

Department of Financial Services

Oversees insurance companies, banking, lending, and other financial services.

Smiling cal center employee during a telephone conversation

Department of Public Service

Provides a variety of services to protect and assist utility customers.

doctors looking at CT scan

Department of Health

Protects, improves, and promotes health and wellbeing of New Yorkers.

Department of Labor

Protect workers, assists the unemployed, & connect job seekers to jobs.

Apartments exterior

Homes and Community Renewal

Builds, preserves, and protects affordable housing in New York State.

Assistance

Office for the Aging

Improves access and availability of services to Seniors.

Man using credit card to make online payment

Department of Taxation and Finance

Provides helpful resources for taxpayers and administers NY's tax system fairly.

Sign Up to Receive Updates from DOS!

Signup here to receive the latest announcements from the New York State Department of Consumer Protection.

Sign Up