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Skilled Incompetence 2

The document discusses the concept of "skilled incompetence," which is when managers use learned routine behaviors to produce unintended and undesirable results. Skilled incompetence occurs when people rely on skills that are actually negative and unhelpful. An example given is a meeting of top managers called by the CEO to discuss turning the company around, but they had long discussions that resulted only in a list of issues and no decisions or actions. The document argues that skilled incompetence can silently kill companies, and the solution is for leadership to help people identify and unlearn negative routines and skills at various levels in an organization.

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Venkatesh Naidu
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209 views

Skilled Incompetence 2

The document discusses the concept of "skilled incompetence," which is when managers use learned routine behaviors to produce unintended and undesirable results. Skilled incompetence occurs when people rely on skills that are actually negative and unhelpful. An example given is a meeting of top managers called by the CEO to discuss turning the company around, but they had long discussions that resulted only in a list of issues and no decisions or actions. The document argues that skilled incompetence can silently kill companies, and the solution is for leadership to help people identify and unlearn negative routines and skills at various levels in an organization.

Uploaded by

Venkatesh Naidu
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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SKILLED

INCOMPETENCE
– A SILENT CORPORATE KILLER

BY,
M P VENKATESH NAIDU
DY. MANAGER,
ROURKELA STEEL PLANT
SKILLED INCOMPETENCE
– A SILENT CORPORATE KILLER

Numbers do not run


the business……..

People do.
SKILLED INCOMPETENCE
– A SILENT CORPORATE KILLER

The inherent skill set


of the people forms
the back bone of any
company…..
SKILLED INCOMPETENCE
– A SILENT CORPORATE KILLER

But !!!

Not all skills are positive…

Some are negative.


SKILLED INCOMPETENCE
– A SILENT CORPORATE KILLER

One of such skill is…

SKILLED
INCOMPETENCE
SKILLED INCOMPETENCE
– A SILENT CORPORATE KILLER

Skill incompetence
Incompetent skill

SKILLED-INCOMPETENCE
SKILLED INCOMPETENCE
– A SILENT CORPORATE KILLER

Definition of Skilled Incompetence:

“ Managers use practiced routine


behavior (learned skill)
to produce un-intended & un
desired results (incompetence)”
- Dr. Chris Argyris
Prof. Harvard business school
SKILLED INCOMPETENCE
SKILLED INCOMPETENCE – A SILENT CORPORATE KILLER
– A SILENT CORPORATE KILLER

EXAMPLE:

The CEO of a company calls his top managers to


discuss the turn around of his company, and make
some strategic decisions
SKILLED INCOMPETENCE
– A SILENT CORPORATE KILLER

They had long sessions of discussions and


brainstorming

Only a list of issues but no decisions or


actions
SKILLED INCOMPETENCE
– A SILENT CORPORATE KILLER
SKILLED INCOMPETENCE
– A SILENT CORPORATE KILLER

SOME OTHER EXAMPLES:

E S
“ Take risks, Be innovative, But
A G
be careful !!!” S
ES
M
D
“ Aim for X100
E coils, but at least
I
make 75M coils for safety”
SKILLED INCOMPETENCE
– A SILENT CORPORATE KILLER

The only solution is to


‘Identify’ & ‘unlearn’ at various
levels, and the leadership has
a role to play
SKILLED INCOMPETENCE
– A SILENT CORPORATE KILLER
SKILLED INCOMPETENCE
– A SILENT CORPORATE KILLER

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