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The Foundation of Total Quality Management

Total Quality Management (TQM) is an integrated approach to achieving customer satisfaction through continuous improvement involving all departments and employees. It focuses on managing processes and using a Plan-Do-Check-Act cycle to continuously improve quality. For TQM to be successful, there must be commitment from top management and dedication from all personnel to strive for excellence through modern quality methods and effective training.

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nestor almero
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403 views

The Foundation of Total Quality Management

Total Quality Management (TQM) is an integrated approach to achieving customer satisfaction through continuous improvement involving all departments and employees. It focuses on managing processes and using a Plan-Do-Check-Act cycle to continuously improve quality. For TQM to be successful, there must be commitment from top management and dedication from all personnel to strive for excellence through modern quality methods and effective training.

Uploaded by

nestor almero
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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TOTAL QUALITY

MANAGEMENT

The Foundation of TQM


Facilitator: Capt. Nestor A. Almero, M.M
What is Total Quality Management?
TQM is the integration
of all functions and
processes within an
organization in order
to achieve continuous
improvement of the
quality of goods and
services
Total Quality Management

The goal is customer


satisfaction.

“No doubt, humans are


always deficient”
What is Total Quality Management?

Total -> made up of the whole


Quality -> degree of excellence a product or
service provides
Management -> act, art or manner of planning,
controlling, directing,….
What is Total Quality Management?

Therefore,
TQM is the art of managing the whole to
achieve excellence.
Foundation
of TQM
Foundation of TQM
A ‘PROCESS’
“A set of inter-related resources and
activities which transform inputs into
outputs.”
Foundation of TQM
A ‘PROCESS’
“Any activity that accepts inputs, adds
values to these inputs for customers, and
produces outputs for these customers.
The customers may be either internal or
external to the organization.”
Quality and Total Quality Management
Quality:
The ability of a product or service 
to consistently meet or exceed customer 
expectations.
A philosophy that involves everyone in an 
organization in a continual effort to improve 
quality and achieve customer satisfaction.
Quality and Total Quality Management
Quality:
The ability of a product or service 
to consistently meet or exceed customer 
expectations.
A philosophy that involves everyone in an 
organization in a continual effort to improve 
quality and achieve customer satisfaction.
Total Quality Management
How organizations could achieve success?
We can conclude that key to successful quality
management passes through:
- constantly striving for improvement
- changing the classic mindset of applying out of date
quality check measures everybody else does
- modernizing the methods, and providing effective
training for the staff.
Total Quality Management

Conventional methods take us nowhere in ensuring


quality and the future is in process innovation, out
of the box thinking and seeking improvements not
after the final product but during every stage of
production.
PDCA and Continuous Improvement

PDCA is the most


basic framework for
any management
system.

Plan: An action plan of the


activities that need to be done
together with all relevant
implementation details.
PDCA and Continuous Improvement

Do:
The implementation of
the selected
improvement measures.
PDCA and Continuous Improvement

Do:
The implementation
of the selected
improvement
measures.
Check:
Monitor the results of the
implementation via effective data
analysis and assessments.
PDCA and Continuous Improvement

Act:
The effectiveness of
the plan is reviewed
and new targets are
set for next PDCA
cycle.
Commitment from the Top

The cornerstone of
good management is:
–Commitment from the top
management; and
–Dedication from the operating
personnel.

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