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CSF

The document defines a critical success factor (CSF) as an element necessary for an organization or project to achieve its mission. It provides the example of user involvement being a CSF for a successful IT project. It then outlines steps for identifying CSFs, such as establishing strategic goals and evaluating which areas are essential to achieving each goal. CSFs should be monitored and measured, and kept aligned with business strategy. Goals must be correctly identified, and major reasons for project failure considered, when determining project management success factors. Examples of CSFs for a restaurant and non-profit organization are also provided.

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Santosh Adhikari
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187 views

CSF

The document defines a critical success factor (CSF) as an element necessary for an organization or project to achieve its mission. It provides the example of user involvement being a CSF for a successful IT project. It then outlines steps for identifying CSFs, such as establishing strategic goals and evaluating which areas are essential to achieving each goal. CSFs should be monitored and measured, and kept aligned with business strategy. Goals must be correctly identified, and major reasons for project failure considered, when determining project management success factors. Examples of CSFs for a restaurant and non-profit organization are also provided.

Uploaded by

Santosh Adhikari
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Critical success factor (CSF) is a management term

for an element that is necessary for an organization


or project to achieve its mission.
Alternative terms are Key Result Area(KRA)
and Key Success Factor (KSF).

For example: A CSF for a successful Information


Technology project is user involvement.
People
Flexibility Vision

Technology Trust

Success factors for


collaborative
Time
Leadership working

Planning
Decision
making

Learning
Communication
together
1) Management
2) Innovation
3) Customer Service
4) Execution
5) Diversification
6) The fear factor(or lack thereof)
7) In it to win it mindset
Step One: Establish your business's or
project's mission and strategic goals ,
For example, Consider a produce store
"Farm Fresh Produce", whose mission is:
"To become the number one produce store
in Main Street by selling the highest quality,
freshest farm produce, from farm to
customer in under 24 hours on 75% of our
range and with 98% customer satisfaction."
The strategic objectives of Farm Fresh are
to:
Gain market share locally of 25%.
Achieve fresh supplies of "farm to customer"
in 24 hours for 75% of products.
Sustain a customer satisfaction rate of 98%.
Expand product range to attract more
customers.
Have sufficient store space to
accommodate the range of products that
customers want.
Step Two: For each strategic goal, ask
yourself "what area of business or project
activity is essential to achieve this goal?"
Step Three: Evaluate the list of candidate
CSFs to find the absolute essential elements
for achieving success these are your
Criticial Success Factors.
Step Four: Identify how you will monitor and
measure each of the CSFs
Step Five: Communicate your CSFs along
with the other important elements of
your business or project's strategy.
Step Six: Keep monitoring and
reevaluating your CSFs to ensure you
keep progressing towards your aims.
Indeed, whilst CSFs are sometimes less
tangible than measurable goals, it is
useful to identify as specifically as
possible how you can measure or
monitor each one.
Goals Lead to Success
Incorrect Goals
Overemphasis
To correctly identify project management
success factors, we would start by
identifying the major reasons why projects
fail
Example #1 Restaurant CSF

Example #2 Non-profit
Organization CSF
Made by:
Bhawna Bisht
Heena Anand
Prarthna Suri

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