DEPLOYMENT GUIDE UC Software 5.6.

0 | July 2017 | 3725-49078-018A

Polycom® UC Software with Skype for

Business
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Contents

Contents

Conventions Used in Polycom Guides . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Information Elements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Typographic Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Audience and Purpose of This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
UC Software Device Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Microsoft Qualified Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Skype for Business Topologies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Prerequisites - On-Premises Deployments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Polycom UC Software, Template Files, and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Skype for Business On-Premises and Online Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Limitations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Get Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Deploying Polycom Phones with Skype for Business . . . . . . . . . . . . . . . . . . . . 12

Configure the Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Set Up Polycom UC Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Provisioning the Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Configuring In-Band Provisioning Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Polycom NoiseBlock™ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Configuring Music on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

User Accounts and Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Microsoft Exchange Integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Skype for Business User Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Unified Contact Store . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Sign In Methods . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Contact Directories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Call Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Presence Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Local Call Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

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Contents

Call Forwarding with Skype for Business . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Enhanced Feature Line Key (EFLK) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Configuring Boss-Admin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Safe Transfer for Boss-Admin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Busy Options to Manage Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Configuring Shared Line Appearance (SLA) for Skype for Business . . . . . . . . . . . . . . . . . . . 45
International Dialing Prefix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Centralized Conference Control Protocol (CCCP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Dial Plans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

System Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Skype for Business User Interface Enhancements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Time Zone Location Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Extended Link Layer Discovery Protocol (LLDP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
STUN / TURN / ICE Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Accessing the Web Configuration Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Device Lock for Skype for Business . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Administrator and User Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Security Certificates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Securing Audio Using Master Key Identifier (MKI) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Transport Layer Security (TLS) Protocol Configuration for Supported Applications . . . . . . . . 66

Hardware and Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Polycom Manual BToE PC Pairing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Configuring Better Together over Ethernet (BToE) Firewall Ports . . . . . . . . . . . . . . . . . . . . . 70

Device and Software Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Data Center Resiliency . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Polycom Experience Cloud . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Client Media Port Ranges for QoE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Microsoft Quality of Experience Monitoring Server Protocol (MS-QoE) . . . . . . . . . . . . . . . . . 73
User Log Upload . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Polycom UC Software Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Phone Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Change the Base Profile from the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

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Conventions Used in Polycom Guides

Polycom guides contain terms, graphical elements, and a few typographic conventions. Familiarizing
yourself with these terms, elements, and conventions will help you successfully perform tasks.

Information Elements
Polycom guides may include any of the following icons to alert you to important information.

Information Elements

Name Icon Description

Note The Note icon highlights information of interest or important information needed to be
successful in accomplishing a procedure or to understand a concept.

Important Important highlights information of interest or important information needed to be

successful in accomplishing a procedure or to understand a concept.

Caution The Caution icon highlights information you need to know to avoid a hazard that could
potentially impact device performance, application functionality, or successful feature
configuration.

Web Info The Web Info icon highlights supplementary information available online such as
documents or downloads on support.polycom.com or other locations.

Polycom, Inc. 5
Conventions Used in Polycom Guides

Typographic Conventions
A few typographic conventions, listed next, are used in Polycom guides to distinguish types of in-text
information.
A

Typographic Conventions

Convention Description

Bold Highlights interface items such as menus, menu selections, window and dialog names,
soft keys, file names, and directory names when they are involved in a procedure or user
action. Also used to highlight text to be entered or typed.

Italics Used to emphasize text, to show example values or inputs (in this form: <example>), and
to show titles of reference documents available from the Polycom Support Web site and
other reference sites.

Blue Text Used for cross references to other sections within this document and for hyperlinks to
external sites and documents.

Courier Used for code fragments, parameter names and permitted values.

Polycom, Inc. 6
Getting Started

This guide provides general guidance on installing and provisioning with Polycom UC Software and shows
you how to deploy Polycom devices with Skype for Business.

Audience and Purpose of This Guide

This guide provides information for mid-level administrators with experience in networking who understand
the basics of open SIP networks, VoIP endpoint environments, and Microsoft servers and environments.

UC Software Device Compatibility

Polycom UC Software supports the following devices with Skype for Business:
● Polycom® VVX® 201 business media phones
● Polycom® VVX® 300, 301, 310, 311 business media phones
● Polycom® VVX® 400, 401, 410, 411 business media phones
● Polycom® VVX® 500 and 501 business media phones
● Polycom® VVX® 600 and 601 business media phones
● Polycom® SoundStructure® VoIP Interface.
If you are using previous versions of UC Software to register SoundStructure VoIP Interface with Lync
Server, see Polycom SoundStructure VoIP Interface for Use with Microsoft Lync Server at Polycom
SoundStructure on Polycom Support.

Web Info: To register RealPresence Trio solution with Skype for Business, see RealPresence Trio
with Skype for Business - Deployment Guide at RealPresence Trio on Polycom Support.

Polycom VVX phones and SoundStructure VoIP interface support Skype for Business and Lync Server
2013. Note that Microsoft now supports multiple clients:
● Skype for Business 2016 (v16.x)
● Lync 2013 / Skype for Business 2015 (v15.x)

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Getting Started

Microsoft Qualified Phones

As of UC Software 5.3, Polycom offers devices with an Open SIP or a Skype Base Profile. As of UC
Software 5.4.0A, Polycom offers devices already configured for use with Skype for Business on-premises
deployments or Skype for Business Online. These devices include Microsoft-qualified UC Software with a
feature license included and enable you to start up the phone and register with default settings.

Feature Licenses
Polycom devices purchased and shipped with a Skype or Lync Base Profile include a Polycom feature
license to register with Skype for Business, Lync Server, and Office 365. If you do not purchase devices with
a configured Skype or Lync Base Profile, you can use Polycom phones in a Skype for Business, Lync
Server, or Office 365 environment for trial purposes, without purchasing a license, for a maximum of 30
days.
For information about purchasing a Polycom feature license, talk to your Polycom reseller or Polycom sales
representative.

Skype for Business Topologies

Polycom support for a Skype for Business topology varies by environment.

Supported Skype for Business Topologies

The following table lists Polycom support for each Skype for Business topology.

Polycom-Supported Skype for Business Topologies

Topology Active Directory Skype for Business Exchange

On-premises

On-premises On-premises On-premises

Hybrid Voice/Cloud
Connector Edition

On-premises Online Online

Office 365 Multi-tenant

(O365MT)

Online Online Online

Hybrid (Split-Domain)

On-premises On-premises Online

On-premises Online Online

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Getting Started

Unsupported Skype for Business Topologies

The following table lists Skype for Business topologies Polycom does not support.

Unsupported Skype for Business Topologies

Topology Active Directory Skype for Business Exchange

Unsupported Hybrid
(Split-Domain)

On-premises Online On-premises

Prerequisites - On-Premises Deployments

Before you set up Polycom devices for an on-premises Skype for Business deployment, ensure that you
complete the following tasks:
● Set the server log levels to capture only low-level events.
● Disable automatic device update by setting:
 Set-CsIPPhonePolicy -EnableDeviceUpdate $False
For more information see Set-CsIPPhonePolicy on Microsoft TechNet.
 device.prov.lyncDeviceUpdateEnabled.set=0
 device.prov.lyncDeviceUpdateEnabled=0

Polycom UC Software, Template Files, and

Documentation
Polycom offers UC Software for Skype for Business in two file formats:
● Combined or Split sip.ld.
● Polycom offers UC Software in CAB file format. This Microsoft Windows archive file format,
recommended by Microsoft for customer premises equipment (CPE), safely compresses data and
embeds digital certificates.

Skype for Business On-Premises and Online

Features
The following table lists Polycom UC Software support for Skype for Business on-premises and Online
features.

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Getting Started

Polycom with Skype for Business Online Feature Support

Skype for Business Feature Polycom with Skype for Polycom with Skype for
Business On-Premises Business Online

Resiliency - Branch Office  na

Resiliency - Data Center Outage  na
Call Park  
PIN Authentication  
Attendant Console  
Cross Pool  
Media Bypass  
Response Groups  
Private Line  
Web Sign In  
Device Lock  
Distribution Lists  
Quality of Experience (QoE)  
User Log Upload  
BToE Manual Pairing  
Device Update  
Inband Provisioning  
Call Handling  
Call Forward  
Call Transfer  
Conference Calls  
Local Call Logs  
Exchange Call Logs  
Federated Calls  
Simultaneous Ring  
Dual Tone Multi Frequency  
Emergency 911  
Call Admission Control  
Monitoring (Device Inventory)  
Delegates  
Team Call  
Message Waiting Indicator  
Exchange Integration  
Exchange Calendar
Extended Presence  

Polycom, Inc. 10
Getting Started

Polycom with Skype for Business Online Feature Support

Skype for Business Feature Polycom with Skype for Polycom with Skype for
Business On-Premises Business Online

Visual Voicemail  
Boss-Admin  

Limitations
Currently, Polycom phones deployed with Skype for Business and Lync Server support one registered line.

Get Help
For more information about installing, configuring, and administering Polycom products, refer to Documents
and Downloads at Polycom Support.

The Polycom Community

The Polycom Community gives you access to the latest developer and support information. Participate in
discussion forums to share ideas and solve problems with your colleagues. To register with the Polycom
Community, simply create a Polycom online account. When logged in, you can access Polycom support
personnel and participate in developer and support forums to find the latest information on hardware,
software, and partner solutions topics.

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Deploying Polycom Phones with Skype for
Business

Polycom offers several methods to register your Polycom phones with Skype for Business. Regardless of
the method you choose, you must complete three major tasks to register your phones correctly:
● Configure the Network
● Set Up Polycom UC Software
● Provisioning the Phones
As of UC Software 5.3.0, Polycom phones ordered with the Skype SKU are shipped with Skype for
Business-qualified software that enables you to start up the phone and register with default settings.

Note: If you are using Polycom phones shipped with Skype for Business-qualified UC Software
and want to keep default settings with no change, you need only complete the task Set Up the
Network. If you want to customize default settings, complete all three tasks.

Configure the Network

Configure the following network settings to register Polycom devices with Skype for Business.

To configure the network:

1 Set up or verify Domain Name System (DNS) service (SRV) records to allow the devices to discover
Skype for Business server automatically. For information on creating and verifying DNS SRV
records, see Required DNS Records for Automatic Client Sign-In on Microsoft TechNet.
2 (Optional) If you are setting Microsoft Call Admission Control (CAC) refer to Microsoft Plan for call
admission control in Skype for Business Server 2015 for required bandwidth guidelines.
3 Obtain a root certificate authority (CA) security certificate using one of the following methods:

Polycom, Inc. 12
Deploying Polycom Phones with Skype for Business

Certificate Method Description

Lightweight Directory Access Polycom devices running UC Software 5.3.0 or later that you are registering with
Protocol (LDAP) Domain Skype for Business automatically fetch the root certificate using a LDAP DNS
Name System (DNS) query. Phones you register with Skype for Business are enabled with this feature
by default and no additional configuration is required.

Dynamic Host Configuration When provisioning phones from within an enterprise, you can use DHCP Option
Protocol (DHCP) Option 43 43 to download a private CA root security certificate used by Skype for Business.
The security certificate is required to support secure HTTPS and TLS
connections.
In conjunction with DHCP Option 43, ensure that your devices can access Skype
for Business Server Certificate Provisioning Web service over HTTP (TCP 80)
and HTTPS (TCP 443).
Note: If you configure DHCP Option 43 in on-premises Skype for Business
deployments, the phone displays only the PIN Authentication menu to users.
For more details and troubleshooting information on DHCP Option 43, see Set Up
DHCP for Devices on Microsoft TechNet.

DHCP Option 66 Use this method if you are using a provisioning server or set DHCP options using
one of the following methods:
• DHCP Option 160. If you are using Polycom devices with a Skype or Lync Base
Profile, use Option 161 with the address (URL or IP address) of the
provisioning server. You can set the provisioning server address or URL on the
device menu.
• DHCP Option 161. If you are using Polycom devices with an Open SIP Base
Profile, use Option 160 with the address (URL or IP address) of the
provisioning server. You can set the provisioning server address or URL on the
device menu or set the Base Profile using the Web Configuration Utility.

4 Set up each user with a Skype for Business account and credentials.
Also set up PIN Authentication type if you are using any of the following devices in your deployment:
VVX 201, 300/310, 301/311, 400/410, 401/411, 500/501, 600/601 business media phones, and
SoundStructure VoIP Interface.

Set Up Polycom UC Software

The latest UC Software for Microsoft deployments is available at Polycom UC Software for Skype for
Business Deployments. All UC Software versions are available on the Polycom UC Software Support
Center.
If you are setting up your own provisioning server or want to customize feature settings, Polycom provides
template configuration files you can use to provision your Polycom phones for use with Skype for Business.
You can find the Skype for Business configuration files in your UC Software download.

Caution: Do not provision phones with UC Software from both a Microsoft server and your own
provisioning server. This places the phones in a reboot cycle.

Polycom, Inc. 13
Deploying Polycom Phones with Skype for Business

To set up Polycom UC Software:

1 Set up a provisioning server on your computer and create a root directory to hold all of the required
UC Software, configuration files, and subdirectories. Name the directory to identify it as containing
the Polycom UC Software release.
To set up your own provisioning server, you need an XML editor, such as XML Notepad, installed on
your computer. Your provisioning, or boot server must support one of the FTP, FTPS, TFTP, HTTP,
or HTTPS protocols, FTP being the most common. FileZilla Server is a free FTP solution.
2 Decide if you are provisioning your phones from Skype for Business Server or using your own
provisioning server.
Deploying UC Software in CAB file format provisions the phones and enables default feature
functionality, including the automatic software update feature. However, if you want to change or
customize default functionality of the phone features, you need to set up and edit Polycom UC
Software configuration files on your own provisioning server and send the custom settings to the
phones.
 To use Skype for Business Server to push software to the phones, complete the steps in the
section Deploy UC Software from Skype for Business Server.
3 Download, save, and extract UC Software to the root directory you created.
 If you are deploying UC Software from Skype for Business Server, download the CAB file version
of Polycom UC Software.
 If you are deploying phones from your own provisioning server, download the split or combined
version of Polycom UC Software in XML format.
4 After the UC Software directory is extracted, open the folder in your root directory.
5 Configure a Call Park Orbit Policy. You must configure a call park orbit policy to enable the call park
feature. See Configuring Call Park on the Microsoft web site.
6 (Optional) To use the BToE feature, download the Polycom BToE connector application and enable
BToE. For complete instructions on setting up BToE, see the latest Polycom VVX Business Media
Phones for Skype for Business - User Guide on Polycom UC Software for Microsoft Deployments.

Provisioning the Phones

Polycom provides manual per-phone provisioning methods and centralized provisioning methods. The
method labeled device.set is an advanced method for users familiar with Polycom configuration files and
uses centralized provisioning to set the Base Profile for multiple phones.
The Base Profile is a provisioning option available on Skype for Business-enabled Polycom devices that
simplifies the process of registering your devices with Skype for Business. The Base Profile displays in the
phone's menu system and varies by phone model. The Base Profile automates registration with a default
set of configuration parameters and settings; you cannot modify or customize the Base Profile or feature
settings. Because you can provision only a single phone at a time from the local phone menu, Polycom
recommends using centralized provisioning for deployments of greater than 20 devices requiring only
default Skype for Business settings.
For complete information on provisioning with Polycom UC Software, see the Polycom UC Software
Administrator Guide on Polycom UC Software for Microsoft Deployments.

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Deploying Polycom Phones with Skype for Business

Tip: If you are using Polycom UC Software 5.1.1 or later, the Web Configuration Utility is disabled
by default and you cannot register phones with the Web Configuration Utility. If you want to use a
phone's Web Configuration Utility after the phone is registered with Skype for Business Server,
refer to the section .

Manual Provisioning Methods

Polycom provides five per-phone manual methods you can use to register Polycom devices with Skype for
Business. All manual provisioning methods set the Base Profile of a phone to Skype. The Base Profile is a
feature on each Polycom phone that, when set to Skype, automatically provisions the phone with the default
parameters required to work with Skype for Business.
You can set the Base Profile of a phone to Skype in the following ways:
● Set the Base Profile to Skype Using MKC During Startup. Set the Base Profile to Skype using an MKC
method during phone startup. This is the fastest manual provisioning method.
● Set the Base Profile to Skype from the Setup Menu During Startup. Set the Base Profile to Skype
during startup using the phone boot Setup menu.
● Set the Base Profile Using MKC. Set the Base Profile to Skype using MKC during normal phone
functioning.
● Set the Base Profile from the Settings Menu. Set the Base Profile to Skype from the phone’s Settings
menu during normal phone functioning.
● Set the Base Profile Using the Web Configuration Utility. Use the Polycom Web Configuration Utility
to set the Base Profile from a web browser. This is particularly useful when working remotely.

Note: When you use configuration files to provision the phones with Skype for Business, the
phone Base Profile stays set to Generic. You do not need to set the Base Profile feature on the
phones to Skype for Business when provisioning with configuration files.

Manually Reboot the Phone

When you change the Base Profile using any of these methods, the phone reboots. If the phone does not
reboot, you can manually reboot by powering off/on the phone or manually rebooting the phone from the
Settings menu.

To manually reboot the phone:

1 Go to Settings > Advanced.
2 Enter the password (default 456).
3 Press Enter.
4 Choose Reboot Phone.
When the phone completes the reboot cycle, the Sign In screen displays.

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Deploying Polycom Phones with Skype for Business

Set the Base Profile to Skype Using MKC During Startup

You can set the Base Profile of a phone to Skype during the phone startup cycle in two ways: by using an
MKC method during startup or from the phone boot Setup menu. The MKC during startup is the fastest
manual provisioning method.
If your phones are not brand new and directly from the manufacturer, ensure that you reset the phones to
factory default settings as shown in Phone Default Settings.

To set the Base Profile to Skype Using MKC during startup:

1 Power on the phone or restart it after you have reset the phone to factory default settings.
2 A few seconds into the device’s startup cycle, the phone displays the message ‘Starting Application’,
press Cancel to interrupt and a Cancel soft key. Press the Cancel soft key.
3 When the phone displays three soft keys—Start, Setup, and About—press and hold the following
key combinations on the phone keypad for about 3 seconds to enter the MKC for the phone model:
 VVX 300, 310, 400, 410, 500, 600, press 1, 4, 9
4 Press and hold the MKC keys to cause the Base Profile Password menu to display. Enter the
password (default 456) to change the Base Profile and press Ok.
The Base Profile menu displays.
5 Press the Edit soft key, use the keypad keys to set the Base Profile to Skype, and press Ok > Exit.
6 Highlight Save & Reboot and press the Select soft key.
The phone reboots and displays the Sign In screen. Users can now sign in.

Set the Base Profile to Skype from the Setup Menu During
Startup
When you boot up the phone, you can set the Base Profile to Skype using the Setup menu available during
the phone startup process.

To set the Base Profile to Skype from the phone boot Setup menu:
1 Power on the phone or restart after you have reset the phone to factory default settings.
2 A few seconds into the device power-up cycle, the phone displays the message ‘Starting
Application, press Cancel to interrupt’ and a Cancel soft key. Press the Cancel soft key.
3 When the phone displays three soft keys—Start, Setup, and About—press the Setup soft key, enter
the password (default 456), and press Ok.
The phone displays a diagram of keypad keys you can use to navigate the Setup menu. You will need
to use these keys in the next few steps.
4 Press the Setup soft key and the Setup menu displays.
5 Using the keypad keys, scroll down, highlight Base Profile, and select the Edit soft key.
6 Using the keypad keys, set the Base Profile to Skype, and press Ok > Exit.
7 Highlight Save & Reboot and press the Select soft key.
8 The phone reboots and displays the Sign In screen. Users can now sign in.

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Deploying Polycom Phones with Skype for Business

Set the Base Profile Using MKC

This section shows you two ways to set the Base Profile to Skype from the Settings menu when the phone
is idle, and how to sign in and register a line.

To set the Base Profile to Skype using MKC:

1 Press the phone’s Home/Menu key.
2 From the idle screen, press and hold the following key combinations on the phone keypad for about
3 seconds. MKC keys vary by phone.
 VVX 300, 310, 400, 410, 500, and 600, press 1, 4, 9
3 Press and hold the MKC keys to cause the Base Profile screen to display. Enter the password
(default 456) and press Enter.
4 In the Base Profile menu, select Skype.
The phone automatically restarts and displays the Sign In screen. Users can now sign in using one
of the Sign In Methods.

Note: If the phone does not restart, choose Settings > Basic > Restart, or power the phone off
and then on.

If your phone supports PIN authentication, you will be prompted for authentication. Otherwise, you will be
prompted for Skype for Business sign-in credentials.

Set the Base Profile from the Settings Menu

You can set the Base Profile to Skype from the phone Settings menu.

To set the Base Profile to Skype from the Settings Menu:

1 Go to Settings > Advanced > Administration Settings > Network Configuration, and set Base
Profile to Skype.
2 Select Back > Save Configuration. The phone automatically restarts and displays the Sign In
screen. Users can now sign in.

Set the Base Profile Using the Web Configuration Utility

If your phone is not shipped with the Base Profile set to Skype for Business, you can use the Web
Configuration Utility to manually set a phone's Base Profile to Skype. As part of a UC Software security
update, phone access to the Web Configuration Utility is disabled by default when the phone registers with
Skype for Business Server. To enable access, refer to Access to the Web Configuration Utility. Note you
cannot configure sign-in credentials using the Polycom Web Configuration Utility.

To set the Base Profile to Skype using the Web Configuration Utility:
1 Provide power to your phones and allow the phones to complete the power-up process.

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Deploying Polycom Phones with Skype for Business

2 Obtain the IP address of each phone in your deployment by going to Settings > Status > Platform
> Phone. The IP address displays in the IP: field.
3 Enter the phone's IP address in the address bar of a web browser.
The Web Configuration Utility login screen displays.
4 Choose Admin to log in as an administrator, and then enter the administrator password (default
456) and click Submit.
5 In the Home page, navigate to the Simple Setup menu.
6 From the Base Profile drop-down, choose Skype, and click Save at the bottom of the page.
7 In the confirmation dialog, choose Yes. The phone automatically restarts.
Users can now sign in.

Centralized Provisioning
Polycom strongly recommends using a central provisioning server when provisioning multiple phones to:
● Configure multiple devices automatically
● Facilitate automated software updates
● Receive automatic log files
● Add, remove, or manage features and settings to multiple phones simultaneously
● Create phone groups and modify features and settings for each phone group

Caution: Using an existing server to deploy your provisioning server can affect performance of
your Skype for Business deployment. Misconfiguration or nonstandard deployment of the
Microsoft Internet Information Services (IIS) web server may affect your ability to obtain accurate
Microsoft support.

Centralized Provisioning Methods

Use one of the following methods to centrally deploy multiple devices:
● Set Up Polycom with Skype for Business Online and Microsoft® Exchange Online. Use Skype for
Business Online or Microsoft Exchange Online to set up phones and configure features.
● Deploy UC Software from Skype for Business Server. Download UC Software in CAB file format and
place the software on Skype for Business Server. Default feature settings are applied to all your
phones.
● Deploy UC Software from a Provisioning Server. This method requires you to set up your own
provisioning server. Setting up your own provisioning server enables you to customize feature
settings using the template configuration files included in the UC Software download. With this
method, users can sign in with their credentials from the phone's interface.
● Set the Base Profile with device.* Parameters. Polycom recommends using device.* parameters to
configure multiple devices and only if you are familiar with Polycom centralized provisioning and
configuration files.

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Deploying Polycom Phones with Skype for Business

Set Up Polycom with Skype for Business Online and

Microsoft® Exchange Online
Skype for Business Online and Microsoft Exchange Online provide applications and services including
email and social networking, Exchange Server, SharePoint, Yammer, MS Office web applications, and
Microsoft Office software. Polycom offers Skype for Business Online and Exchange Online for the VVX 201,
300/310, 301/311, 400/410, 401/411, 500/501, and 600/601 business media phones.
If you need to configure media ports for Skype for Business Online deployments, see Skype for Business
Online for specific port numbers.
For a list of supported in-band parameters for Polycom with Skype for Business Online, refer to In-Band
Provisioning. When using Skype for Business Online and Microsoft Exchange Online, note the following:
● You must use TLS-DSK to authenticate Polycom phones
● Polycom phones support use of ZTP staging for software upgrades
You can configure and manage VVX business media phones from the Office 365 online interface without
the need for a separate provisioning server. After you set up phones, the first time users log in to a phone,
users are prompted by a menu to set the time zone.

To set up Exchange online:

1 Install and open the Skype for Business Online, Windows Powershell Module.
2 Type the command Import-Module SkypeOnlineConnector.
3 Connect to the Skype for Business tenancy using the command
$session=New-CsOnlineSession -Credential $cred
4 When the Powershell credential request dialog displays, enter your Skype for Business user name
and password.
5 Import the session with the command
Import-PSSession $session -Verbose -AllowClobber
6 Set policies with the command CsIPPhonePolicies.
For a list of available Skype for Business Online parameters to configure, refer to Skype for Business
On-Premises and Online Features.

Deploy UC Software from Skype for Business Server

If you downloaded UC Software files in CAB format, complete the following procedure to deploy UC
Software from Skype for Business Server.

To deploy UC Software from Skype for Business Server:

1 Download and save UC Software in CAB file format to your computer.
You can obtain all Microsoft-compatible UC Software from UC Software for Microsoft Deployments.
2 Go to Skype for Business Server and copy the CAB file to a C: drive directory.
3 Use the Skype for Business Server Management Shell to go to a particular directory.

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Deploying Polycom Phones with Skype for Business

4 In the Skype for Business Server Management Shell, run the following import command:
Import-CsDeviceUpdate -Identity service:1-WebServices-1 -FileName UCUpdates.cab
5 In the Skype for Business Control Panel, go to Clients > Device Update to view UC Software
versions available on Skype for Business Server.
6 Go to Clients > Action > Approve to approve the UC Software.

Deploy UC Software from a Provisioning Server

Setting up your own provisioning server enables you to customize feature settings using the template
configuration files included in the UC Software download. All configuration files are saved in compressed
ZIP file format and you must unzip (extract) the files before use.
Polycom provides the UC Software download in two file formats:
● Split files. Enable you to choose UC Software for specific phone models. The split files are smaller
in size with faster update times, and they reduce internal network traffic during reboots and updates.
● Combined file. A large directory that contain software files for all Polycom phone models.

Set the Base Profile with device.* Parameters

This section shows you how to provision multiple devices using parameters in the device.cfg template
configuration file included in your UC Software download. Polycom recommends using device.* parameters
to configure multiple devices and only if you are familiar with centralized provisioning and configuration files.

To set the Base Profile using device.* parameters:

1 Locate the device.cfg template configuration file and place the device.cfg file on your
provisioning server.
2 Locate and change the values of the following parameters:
 device.baseProfile=<Base Profile value>
 device.set=1
 device.baseProfile.set=1
3 Rename and save the file.
4 Power on the phones.
5 Once boot-up is complete, remove device.set from the template configuration file and save the
file again after removing device.set.

Configuring In-Band Provisioning Settings

Skype for Business in-band provisioning device settings take precedence over the same settings configured
on-premises. To avoid configuration conflicts, ensure that the following parameters are applied to phones
from one source or the other. If you are provisioning in-band, remove these parameters from your
on-premises configuration. If you are provisioning on-premises, it is best practice to disable (block) these
in-band provisioning device settings.
Use the parameter lync.provisionDeviceParams.enabled=0 to disable the following in-band
provisioning device settings sent from the Skype for Business Server:

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Deploying Polycom Phones with Skype for Business

● EnableDeviceUpdate
● IPPhoneAdminPasswd
● LocalProvisioningServerAddress
● LocalProvisioningServerUser
● LocalProvisioningServerPassword
● LocalProvisioningServerType

In-band Provisioning Device Settings

Parameter Permitted Values

lync.provisionDeviceParams.enabled 1 (default) - Enable (accept) in-band provisioning device settings sent

from Skype for Business.
0 - Disable (block) in-band provisioning device settings sent from
Skype for Business.

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Audio

After you set up your Polycom phones on the network, phone users can send and receive calls using the
default configuration. However, you might consider modifications that optimize the audio quality of your
network. This section describes the audio sound quality features and options you can configure for your
Polycom phones. Use these features and options to optimize the conditions of your organization’s phone
network system.

Polycom NoiseBlock™
Polycom NoiseBlock technology automatically mutes the microphone during video calls when a user stops
speaking, silencing noises, such as paper shuffling, food wrappers, and keyboard typing that interrupt
conversations. When a user speaks, the microphone is automatically unmuted.

Configuring Polycom NoiseBlock

The following parameters configure the Polycom NoiseBlock feature.

Polycom NoiseBlock Parameters

Parameter Permitted Values

Template

voice.ns.hf.blocker 1 (default) - Enable the NoiseBlock feature.

new.cfg 0 - Disable the NoiseBlock feature.

Configuring Music on Hold

You can enable or disable the music on hold (MoH) feature using configuration files. Music on hold enables
music to play when users place a call on hold. If you place multiple calls on hold, only the first call placed
on hold hears the music. By default MoH is enabled on the phone when registered with Skype for Business.
When MoH is enabled, you can turn on or off the music the phone plays when an active call is placed on
hold.
You specify on the provisioning server which file the phone plays when you place an active call on hold. The
phone downloads the file you place on the server and stores the file on its internal flash drive.
The default MoH file size is 540 KB and the maximum file size is 600 KB. You can use the parameter
res.quotas.tone to increase the maximum MoH file size to 1024 KB. The phone supports the following .wav
audio file formats:

Polycom, Inc. 22
Audio

● mono G.711 (8 bits/sample, 8-khz sample rate)

● mono L16/16000 (16 bits/sample, 16-kHz sample rate)
● mono L16/48000 (16 bits/sample, 48-kHz sample rate)

Upload a Music File

You can upload a music file to the phone using the phone's Web Configuration Utility.

To upload a music file:

1 Enter the IP address of the phone to a web browser.
2 Log into the Web Configuration Utility as Administrator.
3 Go to Preferences > Additional Preferences > Music On Hold.
4 Select MOH Status Enable and Save.
5 Select Add and select a file from your computer or enter a URL.
6 Click Save.

Configuring Music on Hold

The following table lists parameters that configure MoH.

Music on Hold Parameters

Parameter Permitted Values

Template

feature.moh.enabled Music on hold enables VVX phone users to stream music when they place a caller
features.cfg on hold.
0 (default) - Music on hold is disabled.
1 - Music on hold is enabled and you must specify a music file in
feature.moh.filename.

feature.moh.filename Specify the file the music file you want the phone to play when users place an active
features.cfg call on hold.
NULL (default)
String, maximum of 256 characters

feature.moh.payload Specify the payload for RTP packets when music on hold is playing. For best phone
features.cfg performance, set to 80. In PSTN calls using a media gateway that does not support
a payload value of 80, set to 20.
80 (default)
20, 40, 60, 80

res.quotas.tone Set the maximum sample tone file size.

1024 KB
600 - 1024 KB

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Audio

Music on Hold Error Messages

If a music file fails to play, one of the following messages display on the phone screen.

MoH Error Messages

Failure Scenario Error Message

Phone fails to download the MoH file because the 'Download failed'
current file was active 'Current MoH is Active'

MoH file download failed 'Download Failed'

MoH file size is zero 'Download Failed'

MoH file size exceeds the maximum size of 500KB 'File size exceeded 500KB'

An incorrect .wav file format is specified 'Unsupported .wav file format'

A network failure occurs while the phone downloads the 'Download failed'
MoH file 'Network is down'

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User Accounts and Contacts

After you set up Polycom phones on your network with the default configuration, you can configure user
accounts and user contact list features.

Microsoft Exchange Integration

Exchange Integration is available for Skype for Business, Office 365, and Lync Server 2010 and 2013
deployments. This feature enables set up of visual voicemail, call log synchronization, Outlook contact
search, and Skype for Business Address Book Service (ABS) adaptive search. Each of these features is
enabled by default on Polycom phones registered with Skype for Business.

Note: If your Polycom phones are configured with G.722 and users find that they do not hear audio
when retrieving voicemail from the Microsoft Skype for Business Server, you need to make the
following changes to parameters in the site.cfg template file:
• Change voice.codecPref.G7221.24kbps from 0 to 5.
• Change voice.codecPref.G7221.32kbps from 5 to 0.
Add voice.audioProfile.G7221.24kbps.payloadType and set it to 112.

After the phone is connected, you can:

● Verify which Exchange Server services are not working on each phone by going to Status >
Diagnostics > Warnings on the phone.
● View the status of each service in the Web Configuration Utility.

Enabling Microsoft Exchange Integration

You can enable Exchange integration using one of the following methods:
● Exchange Server autodiscover.
● Centralized provisioning.
● On a per-phone basis with the Web Configuration Utility.
● When using a UC Software release prior to 5.3.0, you can enable the exchange calendar using
centralized provisioning or with the Web Configuration Utility. To enable the Web Configuration Utility,
refer to Accessing the Web Configuration Utility.

Note: If you enter sign-in credentials to the configuration file, phone users must enter credentials
to the phone Sign In screen.

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User Accounts and Contacts

Enable Microsoft Exchange Calendar Using Centralized

Provisioning
You have the option to enable Skype for Business Exchange calendar using the following parameters on
your central provisioning server.
If you are using RealPresence Trio Solution, parameters are included in Example Configuration File for
RealPresence Trio 8800 Collaboration Kit with Skype for Business on RealPresence Trio > Documentation
> Setup Documents.

To enable the exchange calendar from a provisioning server:

» Add the following parameter to one of your configuration files:
 feature.exchangeCalendar.enabled=1
 exchange.server.url=https://<example URL>

Enable Microsoft Exchange Calendar Using the Web

Configuration Utility
You have the option to use the Web Configuration Utility to manually enable Skye for Business Exchange
Calendar. This is useful for troubleshooting if autodiscovery is not working or misconfigured. This method
applies only to a single phone at a time.

To enable the exchange calendar manually:

1 Ensure that you enable Accessing the Web Configuration Utility.
2 Log in to the Web Configuration Utility as Admin (default password 456).
3 Go to Settings > Applications > Exchange Applications, and expand Exchange Applications,
as shown next.
4 In the Exchange Calendar field, select Enable.
5 Enter the exchange web services URL using a Microsoft Exchange Server URL, for example
https://<mail.com>/ews/exchange.asmx. In this example, the URL part <mail.com> is specific
to an organization
6 At the bottom of the browser page, click Save.
7 When the confirmation dialog displays, click Yes.
Your Exchange Calendar is successfully configured and the Calendar icon displays on your phone
screen.

Setting Up Calendar Features

● Visual voicemail. On the server, enable unified messaging and enable messages to play on the
phone for each user. If you disable feature.exchangeVoiceMail.enabled, the Message Center
and Skype for Business Voice mail menus display the message. Skype for Business Server only
plays voicemail and you cannot download voicemails or play locally on the phone.

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User Accounts and Contacts

● Call log synchronization. On the server, enable the option to save calls logs to each user's
conversation history in Outlook.
● ABS adaptive search. On the server, enable the ABS service. There are three possible
configurations.
 Outlook and ABS are both enabled by default. When both are enabled, the phone displays the
Skype for Business Directory.
 If you disable Outlook and enable only ABS, the phone displays the Skype for Business Directory.
 If you enable Outlook and disable ABS, the Outlook Contact Search displays in Directories.
● VVX business media phones registered with Skype for Business display a one-touch Join button that
allows you to join a Skype for Business conference in a federated environment, even if you haven’t
configured Transport Neutral Encapsulation Format (TNEF).

Web Info: For help with Lync Server 2010, refer to Microsoft Configure Exchange Services for the
Autodiscover Service.
For help with Lync Server 2013, refer to Microsoft Configuring Unified Messaging on Microsoft
Exchange Server to work with Lync Server 2013.

Configuring Microsoft Exchange Integration

The following table lists parameters that configure Microsoft Exchange integration.

Exchange Integration Parameters

Parameter Permitted Values

Template

exchange.meeting.alert.followOfficeHours 1 - Audible alerts occur during business hours.

applications.cfg 0 - Audible alerts occur at all times.

exchange.meeting.alert.tonePattern positiveConfirm (default) - Set the tone pattern of the

applications.cfg reminder alerts using any tone specified by se.pat.*.
See section Customize Audio Sound Effects in the UC
Software Administrator Guide.

exchange.meeting.alert.toneVolume 10 (default) - Set the volume level of reminder alert

applications.cfg tones.
0 - 17

exchange.meeting.parseOption1 Indicates the field in the meeting invite from which the
applications.cfg VMR or meeting number should be fetched.
Location (default)
All
LocationAndSubject
Description

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User Accounts and Contacts

Exchange Integration Parameters

Parameter Permitted Values

Template

exchange.meeting.parseWhen NonSkypeMeeting (default) - Disable number-searching

applications.cfg on the Calendar to look for additional numbers to dial in
Skype Meeting calendar entries.
Always - Enables number-searching on the Calendar to
look for additional numbers to dial even for Skype
Meetings.

exchange.meeting.phonePattern NULL (default)

applications.cfg string
The pattern used to identify phone numbers in meeting
descriptions, where "x" denotes any digit and "|"
separates alternative patterns (for example,
xxx-xxx-xxxx|604.xxx.xxxx).

exchange.meeting.reminderEnabled 1 (default) - Meeting reminders are enabled.

applications.cfg 0 - Meeting reminders are disabled.

exchange.meeting.reminderInterval 300 seconds (default)

applications.cfg 60 - 900 seconds
Set the interval at which phones display reminder
messages.

exchange.meeting.reminderSound.enabled 1 - The phone makes an alert sound when users receive

applications.cfg reminder notifications of calendar events.
0 - The phone does not make an alert sound when
users receives reminder notifications of calendar
events. Note that when enabled, alert sounds take effect
only if exchange.meeting.reminderEnabled is
also enabled.

exchange.meeting.reminderType Customize the calendar reminder and tone.

applications.cfg 2 (default) - Reminder is always audible and visual.
1 - The first reminder is audible and visual reminders
are silent.
0 - All reminders are silent.

exchange.reconnectOnError 1 (default) - The phone attempts to reconnect to the

applications.cfg Exchange server after an error.
0 - The phone does not attempt to reconnect to the
Exchange server after an error.

exchange.server.url NULL (default)

applications.cfg string
The Microsoft Exchange server address.

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User Accounts and Contacts

Exchange Integration Parameters

Parameter Permitted Values

Template

feature.EWSAutodiscover.enabled If you configure exchange.server.url and set this

applications.cfg parameter to 1, preference is given to the value of
exchange.server.url.
1 (default) - Exchange autodiscovery is enabled and the
phone automatically discovers the Exchange server
using the email address or SIP URI information.
0 - Exchange autodiscovery is disabled on the phone
and you must manually configure the Exchange server
address.

feature.exchangeCalendar.enabled For the RealPresence Trio 8800 solution, VVX 300/301,

features.cfg 310/311, 400/401, 410/411, 500/501, 600/601 and 1500
phones, and the CX5500 Unified Conference Station.
1 (default) - The calendaring feature is enabled. You
must enable this parameter if you also enable
feature.exchangeCallLog.enabled. If you
disable feature.exchangeCalendar.enabled,
also disable feature.exchangeCallLog.enabled
to ensure call log functionality.
0 (default) - The calendaring feature is disabled.

feature.exchangeCallLog.enabled 1 (default) - The Exchange call log feature is enabled

features.cfg and the user call log history of Missed, Received, and
outgoing calls can be retrieved on the phone.
You must also enable the parameter
feature.exchangeCalendar.enabled to use the
Exchange call log feature. If you disable
feature.exchangeCalendar.enabled, also
disable feature.exchangeCallLog.enabled to
ensure call log functionality.
0 (default) - The Exchange call log feature is disabled
and the user call logs history cannot be retrieved from
the Exchange server.

feature.exchangeContacts.enabled 1 (default) - The Exchange call log feature is enabled

features.cfg and the user call log history of Missed, Received, and
outgoing calls can be retrieved on the phone.
0 - The Exchange call log feature is disabled and the
user call logs history cannot be retrieved from the
Exchange server.
You must also enable the parameter
feature.exchangeCallLog.enabled to use the
Exchange call log feature.

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User Accounts and Contacts

Exchange Integration Parameters

Parameter Permitted Values

Template

feature.exchangeVoiceMail.enabled 1 (default) - The Exchange voicemail feature is enabled

features.cfg and users can retrieve voicemails stored on the
Exchange server from the phone.
0 - The Exchange voicemail feature is disabled and
users cannot retrieve voicemails from Exchange Server
on the phone.
You must also enable
feature.exchangeCalendar.enabled to use the
Exchange contact feature.

feature.exchangeVoiceMail.skipPin.enabled 1 (default) - Enable PIN Auth for Exchange Voicemail.

features.cfg 0 - Disable PIN Auth for Exchange Voicemail.

feature.lync.abs.enabled 1 - Enable comprehensive contact search in the Skype

features.cfg for Business address book service.
0 - Disable comprehensive contact search in the Skype
for Business address book service.

feature.lync.abs.maxResult 20 (default)
features.cfg 5 - 50
The value for this parameter defines the maximum
number of contacts to display in a Skype for Business
address book service contact search.

up.oneTouchDirectory 1 - The Skype for Business Search icon displays on the

features.cfg Home screen.
0 - The Skype for Business Search icon does not
display on the Home screen.

up.oneTouchVoiceMail1 0 - The phone displays a summary page with message

features.cfg counts. The user must press the Connect soft key to dial
the voicemail server.
1 - The phone dials voicemail services directly (if
available on the call server) without displaying the
voicemail summary.
1 Change causes phone to restart or reboot.

Skype for Business User Profiles

You can enable users to access their personal settings from any phone in the organization registered to
Skype for Business. For example, users can access their contact directory and speed dials, as well as other
phone settings, even if they temporarily change work areas. This feature is particularly useful for remote and
mobile workers who do not use a dedicated work space and conduct business in multiple locations. The
user profile feature is also useful if an office has a common conference phone from which multiple users
need to access their personal settings.

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User Accounts and Contacts

You must decide whether to require users to always log in to a phone or not. If you do not require users to
log in, users have the option to use the phone as is-without access to their personal settings-or they can log
in to display their personal settings. You can also specify if, after the device restarts or reboots, a user is
automatically logged out.
You can choose to define default credentials. If you specify a default user ID and password, the phone
automatically logs itself in each time an actual user logs out or the device restarts or reboots. When the
device logs itself in using the default login credentials, a default profile displays, and users retain the option
to log in and view their personal settings.
You can configure the phones so that anyone can call authorized and emergency numbers when not logged
in to a phone using the parameter dialplan.routing.emergency.outboundIdentity.
Polycom recommends that you create a single default user password for all users. You can reset a user's
password by removing the password parameter from the override file. This causes the phone to use the
default password in the <user>.cfg file.

Note: To convert a phone-based deployment to a user-based deployment, copy the

<MACaddress>-phone.cfg file to <user>-phone.cfg and copy
phoneConfig<MACaddress>.cfg to <user>.cfg.

To set up the user profile feature, you must:

● Create a phone configuration file or update an existing file to enable the feature's settings, and
configure attributes for the feature.
● Create a user configuration file in the format <user>.cfg to specify each user's password and
registration and other user-specific settings that you want to define.

Create a User Profile Configuration File

Create a configuration file if you want to add or edit user login or feature settings for multiple phones.

To create a user profile configuration file:

1 Create a configuration file for the phone and place it on the provisioning server.
You can create your own or base this file on the sample configuration template in the UC Software,
for example, site.cfg. To find the file, navigate to <provisioning server
location>/Config/site.cfg.
2 In site.cfg, open the <prov.login/> attribute, and then add and set values for the user login
parameters.
3 Copy these attributes for each user and enter user-specific values.

Create a User Configuration File

Create a user-specific configuration file that stores user names, passwords, and registrations.

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User Accounts and Contacts

To create a user configuration file:

1 On the provisioning server, create a user configuration file for each user to log in to the phone. The
name of the file is the user's ID to log in to the phone. For example, if the user's login ID is user100,
the name of the user's configuration file is user100.cfg.
2 In each <user>.cfg file, you can add and set values for the user's login password (optional).
3 Add and set values for any user-specific parameters, such as:
 Registration details (for example, the number of lines the profile displays and line labels).
 Feature settings (for example, browser settings).

Note: If you add optional user-specific parameters to <user>.cfg, add only those parameters that
will not cause the phone to restart or reboot when the parameter is updated. For information on
which parameters cause the phone to restart or reboot, see the reference section Configuration
Parameters.

After a user logs in, with their user ID and password (The default password is 123.), users can:
● Log in to a phone to access their personal phone settings.
● Log out of a phone after they finish using it.
● Place a call to an authorized number from a phone that is in the logged out state.
● Change their user password.
If a user changes any settings while logged in, the settings save and display the next time the user logs in.
When a user logs out, the user's personal phone settings no longer display.

Stored User Settings

If a user updates their password or other user-specific settings using the Main Menu on the phone, the
updates are stored in <user>-phone.cfg, not <MACaddress>-phone.cfg.
If a user updates their contact directory while logged in to a phone, the updates are stored in
<user>-directory.xml. Directory updates display each time the user logs in to a phone. On VVX phones,
an up-to-date call lists history is defined in <user>-calls.xml. This list is retained each time the user logs
in to their phone. Configuration parameter precedence (from first to last) for a phone that has the user profile
feature enabled is:
● <user>-phone.cfg
● Web Configuration Utility
● Configuration files listed in the master configuration file (including <user>.cfg)
● Default values

Unified Contact Store

Administrators can unify users' contacts with Microsoft Exchange Server to enable users to access and
manage contacts from any application or device synchronized with the Exchange Server such as the VVX
business media phone, Skype for Business client, Outlook, or Outlook Web Application from a mobile
device. For example, if a user deletes a contact from a VVX business media phone, the contact is also
deleted on the Skype for Business client. Note users can manage (move, copy) contacts across Groups only
on the Skype for Business client and Group contacts on the VVX business media phone stay unified.

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User Accounts and Contacts

When an administrator enables Unified Contact Store, users can:

● Add a contact
● Delete a contact
● Add and delete a Distribution List (DL) group
● Manage contacts or groups
To set up this feature, administrators must use a PowerShell command using the instructions on the
Microsoft TechNet web site Planning and deploying unified contact store in Lync Server 2013.

Sign In Methods
You can configure users to sign in or out of the phone using one of the following methods:
● User ID. Use this to sign in with user credentials on the Sign In screen. You cannot configure login
credentials using the Polycom Web Configuration Utility.
● PIN Authentication. Use this to sign in on the phone or from the Web Configuration Utility. As of UC
Software 5.1.1, this sign in method is available on the SoundStructure VoIP Interface. This option is
available in on-premises Skype for Business deployments when you configure DCHP Option 43, and
is not available for online deployments.
● Web Sign In for Skype for Business Online. For online deployments only, this method enables
secure sign-in from a browser on your computer or mobile device. The phone generates a unique
pairing code used to sign in on a secure Office 365 website. For more information about Web Sign
In, refer to Web Sign In for Skype for Business Online
● Sign In with Better Together over Ethernet (BToE). If you use the BToE feature in your
deployment, you can sign in to the phone from the PC client when the phone and computer are
connected through the BToE application.
● Single Sign-On Solutions (SSO). Allows you to use the same login credentials across multiple
cloud-based applications such as Microsoft Exchange and Skype for Business.
If you need to disable the Sign In and Sign Out soft keys on the phone, refer to Disabling the Sign-In and
Sign-Out Soft Keys.

Note: You cannot configure login credentials using the Polycom Web Configuration Utility.

Configuring a Skype for Business Sign In Method and

Credentials
The following parameters configure the type of sign in on the phones and user credentials.

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User Accounts and Contacts

Skype for Business Sign In Method Parameters

Parameter Permitted Values

Template

reg.1.auth.loginCredentialType Configure a login type and user credentials. You cannot log in to the
reg-advanced.cfg phone with Microsoft credentials if the parameter
reg.1.auth.loginCredentialType is set to the default value.
LoginCredentialNone (default)
usernameAndPassword - Set credentials to sign-in address, user
name, domain, and password in the required format.
extensionAndPIN - Set credentials to extension and PIN.

reg.1.auth.useLoginCredentials You can use this method in the configuration file to automatically sign
reg-advanced.cfg in users after the phone powers up.
1 (default) - SSI Login credentials, BToE Sign in, and Web Sign types
are available for authentication with the server.
0 - SSI Login credentials, BToE Sign in, and Web Sign types are not
available for authentication with the server.

reg.1.auth.usePinCredentials You can use this method in the configuration file to automatically sign
reg-advanced.cfg in users after the phone powers up.
To use this sign-in method, you must enable DHCP Option 43 or
dhcp.option43.override.stsUri.
1 (default) - PIN authentication sign in method is available for
authentication on the server.
0 (default) - PIN authentication sign in method is not available for
authentication on the server.

Example Sign In Configurations

You can set PIN Authentication or SSI login credentials in the configuration file to log in users automatically
after the phone powers up.
The following example sets PIN Auth user credentials in the configuration file:
● reg.1.auth.usePinCredentials="1"
● reg.1.auth.loginCredentialType="extensionAndPIN"
● device.set="1"
● device.logincred.extension.set="1"
● device.logincred.extension="xxxx"
● device.logincred.pin.set="1"
● device.logincred.pin="xxxx"
The following example sets SSI login credentials in the configuration file:
● reg.1.auth.loginCredentialType="usernameAndPassword"
● reg.1.address="[email protected]"
● device.set="1"

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User Accounts and Contacts

● device.logincred.user.set="1"
● device.logincred.user="xxxx"
● device.logincred.password.set="1"
● device.logincred.password="xxxxx"
● device.logincred.domain.set="1"
● device.logincred.domain="domain"

PIN Authentication
You can sign in to Skype for Business using PIN authentication. Polycom UC Software 5.1.1 introduces PIN
authentication for SoundStructure VoIP Interface registered with Skype for Business.
To use PIN authentication, you must enable the Web Configuration Utility, which is disabled by default. Refer
to the section Accessing the Web Configuration Utility. After you enable the Web Configuration Utility, you
can enable or disable PIN authentication using reg.1.auth.usePinCredentials.
If you configure DHCP Option 43 in on-premises Skype for Business deployments, the phone displays only
the PIN Authentication menu to users. The PIN Auth menu does not display and is not available for Skype
for Business Online.

PIN Authentication Parameters

Parameters listed in the following table configure PIN Authentication sign-in method.

PIN Authentication Parameters

Parameter Permitted Values

Template

device.logincred.extension NULL (default) - Phones will not trigger registration.

device.cfg, features.cfg 0 to 32 - Enter a user phone extension number or string to a maximum of 32
characters. The phone reads this extension when you configure PIN-Auth
as the phone registration method.

device.logincred.pin NULL (default) - If the default value is set, phones will not trigger
device.cfg, features.cfg registration.
0 to 32 -Enter a user phone PIN to a maximum of 32 characters. The phone
reads this PIN when you configure PIN-Auth as the phone registration
method.

Web Sign In for Skype for Business Online

Web Sign-in is enabled by default on devices registered with Skype for Business Online and enables users
to securely log in to Skype for Business from the phone or from a computer or mobile web browser. Users
can sign in concurrently to a maximum of eight devices by default. When users are signed in to multiple
devices and sign out from one device, users remain signed in to all other devices. This sign in option is
available only for Skype for Business Online deployments.

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User Accounts and Contacts

Note that this sign in method generates a pairing code that expires within a few minutes after the Skype for
Business server sends the code to the phone. Users must sign in before the pairing code expires.

Configuring Web Sign In for Skype for Business Online

The following table lists parameters that configure Web Sign In for Skype for Business Online deployments.

Skype for Business Online Web Sign-In Parameters

Template Parameter Permitted Values

features.cfg feature.webSignIn.enabled 1 (default) – In Skype for Business Base Profile, the

web sign in option is displayed on the phone for the
user.
0 – In Skype for Business Base Profile, the web sign
in option is not displayed on the phone for the user.

reg-advancd.cfg reg.1.auth.loginCredentia Specify the credential type the user must provide to
lType log in. You cannot log in to the phone with Microsoft
credentials if
reg.1.auth.loginCredentialType is set to
the default value.
LoginCredentialNone (default)
onlineDeviceAuth - Enables users to sign in to
the phone using Web Sign In.
usernameAndPassword - Provide description of
this value.

Sign In with Better Together over Ethernet (BToE)

You can use this sign-in method with the Better Together over Ethernet (BToE) feature. The BToE feature
enables you to place, answer, and hold audio and video calls from your Polycom VVX phone and Skype for
Business client on your computer. This sign in method is available after you download the BToE connector
application and pair your computer and phone. To download the application and for detailed instructions,
see the Polycom VVX Business Media Phones - User Guide at Polycom UC Software for Microsoft
Deployments.

Single Sign-On (SSO) Solutions

The Third-party Single Sign-On (SSO) is an authentication method that allows users to use the same login
credentials to log in to multiple cloud-based applications, such as Microsoft Exchange and Skype for
Business, at the same time. SSO enables users to switch between different cloud-based applications during
a single session, without being prompted to enter login credentials every time.
Polycom VVX business media phones currently support Okta and Ping Federate.

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Disabling the Sign-In and Sign-Out Soft Keys

If your VVX business media phones are used as shared devices in your organization, you can remove the
sign-out soft key to prevent users from signing others out. Or, you can remove both the sign-in and sign-out
soft keys.
Use the following parameters to remove the sign-out soft key, or the sign-in and sign-out keys.

Sign-In and Sign-Out Soft Key Parameters

Parameter Permitted Values

Template

feature.lync.hideSignInSignOut 0 (default) - The Sign In and Sign Out soft keys display on the Home
features.cfg screen and phone menus.
1 - The Sign In and Sign Out soft keys are removed from the Home screen
and phone menus, and users are not able to sign in or out. Administrators
can sign in and out with the Web Configuration Utility.

feature.lync.hideSignOut 0 (default) - The Sign Out soft key displays on the Home screen and phone
features.cfg menus.
1 - The Sign Out soft key is removed from the Home screen and phone
menus, and users are not able to sign out. Administrators can sign out of
the phone from the Advanced menu or Web Configuration Utility.

softkey.feature.simplifiedSign 0 (default) - The Sign In and Sign Out soft keys are removed from the
In Home screen and display in the Features menu.
lync.cfg 1 - The Sign In and Sign Out soft keys displays on the Home screen and
phone menus.

Contact Directories
When the RealPresence Trio solution Base Profile is set to Skype, you can access contacts using the Skype
for Business contact list and set the contact list to be editable or read-only.
The maximum number of contacts you can configure is 3000 and the maximum file size of the local Contact
Directory is 4MB. To reduce use of phone memory, use the parameter dir.local.contacts.maxNum to
set a lower maximum number of contacts.

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Configuring Contacts
The following parameters configure the local contact directory on the RealPresence Trio solution.

Local Contact Directory Parameters

Parameter Permitted Values

dir.local.contacts.maxNum 2,000 (default) - Number of contacts that can be stored by default in the
features.cfg local Contact Directory.
3,000 - Maximum number of contacts that can be stored in the local
Contact Directory.

dir.local.passwordProtected 0 (default) - Disable password protection of the local Contact Directory.

features.cfg 1 - Enables password protection of the local Contact Directory.

dir.local.readOnly 0 (default) - Disable read only protection of the local Contact Directory.
features.cfg 1 - Enable read-only protection of the local Contact Directory.

feature.contacts.readonly 0 (default) - Skype for Business Contacts are editable.

features.cfg 1 -Skype for Business are read-only.

feature.corporateDirectory.ena 0 (default) - Disable the corporate directory.

bled 1 - Enable the corporate directory.
features.cfg

feature.directory.enabled 0 (default) - The local contact directory is disabled when the

features.cfg RealPresence Trio solution Base Profile is set to Lync.
1 - The local directory is enabled when the RealPresence Trio solution
Base Profile is set to Lync.

Call Logs
The phone records and maintains user phone events to a call log, which contains call information such as
remote party identification, time and date of the call, and call duration. The log is stored on the server. All
call logs are enabled by default.
The phones automatically maintain the call log in three separate call lists that users can access: Missed
Calls, Received Calls, and Placed Calls. Users can clear lists manually on their phones, or delete individual
records or all records in a group (for example, all missed calls).

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Configuring Call Logs

Use the parameter in the following table to configure this feature.

Call Log Parameters

Parameter
Template Permitted Values

feature.exchange If Base Profile is:

CallLog.enabled Generic – 0 (default)
features.cfg Skype for Business - 1 (default)
1 - The Exchange call log feature is enabled, user call logs are synchronized with the
server, and the user call log history of Missed, Received, and outgoing calls can be
retrieved on the phone.
You must also enable the parameter feature.callList.enabled to use the
Exchange call log feature.
• The value of the configuration parameter callLists.collapseDuplicates that
collapses call lists has no effect in a Skype for Business environment.
• The local call logs are not generated when the following parameters are disabled:
 feature.callListMissed.enabled
 feature.callListPlaced.enabled
 feature.callListReceived.enabled
0 - The Exchange call log feature is disabled, the user call logs history cannot be retrieved
from the Exchange server, and the phone generates call logs locally.

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This section shows you how to configure call control features.

Presence Status
You can enable users to monitor the status of other remote users and phones. By adding remote users to
a buddy list, users can monitor changes in the status of remote users in real time or they can monitor remote
users as speed-dial contacts. Users can also manually specify their status in order to override or mask
automatic status updates to others and can receive notifications when the status of a remote line changes.
Polycom phones support a maximum of 64 buddies for Open SIP server platforms and 200 contacts on the
Skype for Business server. For information on Skype for Business contacts, refer to the Polycom UC
Software with Skype for Business - Deployment Guide on Polycom Voice Support.

Configuring Presence Status

Use the parameters in the following table to enable the presence feature and display the MyStatus and
Buddies soft keys on the phone.

Presence Status Parameters

Parameter Permitted Values

Template

feature.presence.enabled 0 (default) - Disable the presence feature—including buddy

features.cfg managements and user status.
1 - Enable the presence feature with the buddy and status
options.

pres.idleSoftkeys 1 (default) - TheMyStat and Buddies presence idle soft keys

features.cfg display.
0 - The MyStat and Buddies presence idle soft keys do not
display.

pres.reg The valid line/registration number that is used for presence. This
features.cfg registration sends a SUBSCIRBE for presence. If the value is not
a valid registration, this parameter is ignored.
1 (default)
1 - 34

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Local Call Recording

Local call recording enables you to record audio calls to a USB device connected to the phone. You can
play back recorded audio on the phone or devices that run applications like Windows Media Player® or
iTunes® on a Windows® or Apple® computer. To use this feature, ensure that the USB port is enabled.
Audio calls are recorded in .wav format and include a date/time stamp. The phone displays the recording
time remaining on the attached USB device, and users can browse all recorded files using the phone’s
menu.

Federal, state, and/or local laws may legally require that you notify some or all of the call parties when
a call recording is in progress.

This feature is available on the following phones:

● VVX 401/411
● VVX 5xx series
● VVX 6xx series
● VVX 1500

For a list of supported USB devices, see Technical Bulletin 38084: Supported USB Devices for
Polycom SoundPoint IP 650 and VVX Phones at Polycom Engineering Advisories and Technical
Notifications.

Configuring Local Call Recording

Use the parameters in the following table to configure local call recording.

Local Call Recording Parameters

Parameter Permitted Values

Template

feature.callRecording.enabled 0 (default) - Enables audio call recording.

features.cfg 1 - Disables audio call recording.

Call Forwarding with Skype for Business

The Skype for Business server automatically sends call forwarding functionality in-band to the phones.
When Call Forwarding is enabled on the Skype for Business server, you can override Microsoft settings
using the following Polycom parameters from a provisioning server or from the Web Configuration Utility:
● feature.forward.enable Enable or disable the call forwarding from the phone menu.
● homeScreen.forward.enable Enable or disable call forwarding icon on the Home screen.
● softkey.feature.forward Display or remove the Forward soft key.

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In this case:
● If call forwarding is disabled on the Microsoft server then call forward feature is also disabled on the
phone and the user cannot override Polycom parameters from a provisioning server or the Web
Configuration Utility. To disable call forwarding sent in-band from the Microsoft server, you must
disable the settings for call forwarding and simultaneous ring on the Microsoft server.
● To configure softkey.feature.forward parameter, you must configure
feature.enhancedFeatureKeys.enabled="1".

Enhanced Feature Line Key (EFLK)

This feature enables users with Microsoft-registered VVX 3xx, 4xx, 5xx, and 6xx business media phones to
assign contacts to specific line keys on a VVX phone or expansion module. After an administrator enables
ELFK using feature.flexibleLineKey.enable users can enable and disable the feature from the phone
menu.
This feature is disabled by default and the phone displays registrations and contacts in the following order:
● Registration
● Shared Line Appearance (SLA) or Boss contacts
● Skype for Business favorites
● Favorites (Local contacts)
After you enable EFLK on the server, the user must sign into the phone and enable Custom Line Keys from
the phone menu. The option to customize line keys is not available during active calls. After a user enables
custom line keys on the phone, contacts on the phone's local contact directory are not available.
● Assign a Skype for Business contact to a line
● Clear a contact assigned to a line key or clear all customizations
● Delete a line key and the contact assigned to it
● Insert an empty line above or below a line key
Note the following points when using EFLK:
● Changes users make in Customized mode do not affect contacts in Default Mode.
● Deleting a contact from the Skype for Business client does not delete the contact from the phone.
● If a customized contact exists in both Boss Admin and self-contacts, then Boss Admin relation will be
given higher precedence.
User customizations are uploaded to the phone and server as a .csv file in the following format:
● <MACaddress>-<sign-in address>.csv
The user .csv customization files cannot be edited manually. To apply a common customization to multiple
phones, administrators can rename any user file by replacing the <MACaddress> part of the user file name
with <000000000000>-<sign-in address>.csv. You must use centralized provisioning to share custom .csv
files.

EFLK Limitations
Note the following limitations when using EFLK:

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● The .csv file is always stored in the root directory and you cannot use a sub-directory.
● The phone does not load the .csv file when checking the server for updates using check sync.
Configuration changes require a phone restart or reboot. Updates to the phone configuration by
pressing Settings > Basic > Update Configuration also require a restart or reboot.
● The user cannot configure Speed Dials.
● The previous FLK feature using lineKey.reassignment.enabled does not work with UC Software
5.4.1 or later on phones using a Skype for Business Base Profile. The later EFLK feature requires
UC Software 5.4.1 or later.

Configuring EFLK
Use the following parameters to configure the Enhanced Feature Line Key feature for devices registered
with Skype for Business.

EFLK Parameters

Parameter Permitted Values

Template

feature.flexibleLineKey.enable 0 (default) - The EFLK feature is disabled.

features.cfg 1 - The EFLK feature is enabled and Line Key Customization is added to
the phone at Settings > Basic > Line Key Customization.

Configuring Boss-Admin
The Boss-Admin feature enables users to assign delegates to share a line so that both can place, answer,
hold, transfer calls, and set ringtones on the delegate line. Phones in a Boss-Admin group can receive up
to five incoming calls at the same time. Bosses can assign up to 25 delegates to their line, and a delegate
can be assigned up to 15 bosses depending on the availability of line keys on the phone. If a VVX Expansion
Module is connected to the phone, all VVX phones can support up to 18 bosses.
Boss-Admin is supported with Skype for Business, Lync 2013, and Lync 2010.
You set up Boss-Admin from the Skype for Business client application on a computer.
● For instructions on Boss-Admin functions, see the Polycom VVX Business Media Phone - User Guide
on Polycom Voice Support.
● If you are using Lync Server 2010, refer to Configure Boss-Admin for Lync Server 2010 for necessary
additional steps.
● To enable the Safe Transfer feature and soft key for Boss-Admin, refer to Safe Transfer for
Boss-Admin.

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The following table includes the maximum number of line keys available that can be used as Boss lines.

Maximum Delegate Line Keys for Assigned Bosses

VVX Phone Maximum Bosses Assigned

201 1

300/301/310/311 5

400/401/410/411 11

500/501 11

600/601 15

Configure Boss-Admin for Lync Server 2010

If you are using Lync Server 2010, an administrator must complete the following procedure.

To configure Boss-Admin for Lync Server 2010:

1 Add the following SQL write operation command to a row in a static SQL database table:
osql -E -S se.fabrikam.com\RTC -Q "use rtc;exec RtcRegisterCategoryDef N'dialogInfo'"
You need to substitute the path to the RTC presence backend, shown as <se.fabrikam.com> in this
example.
The SQL server operation is sent to the presence backend and must be run in every pool you need
to enable.
2 Run the command.
3 Run the following command to verify that the category is registered
osql -E -S se.fabrikam.com\RTC -Q "use rtc;select * from CategoryDef"
You must substitute the path to the RTC presence backend, shown as <se.fabrikam.com> in this
example.

Safe Transfer for Boss-Admin

A safe transfer transfers a call to another party and allows you to continue monitoring the call with the option
to resume before the call goes to voicemail. If the call is answered by the other party, you are disconnected
from the call.

Configuring Safe Transfer

The following parameters configure safe transfer for the Boss-Admin feature.

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Configure Safe Transfer

Parameter Permitted Values

Template

feature.lyncSafeTransfer.enabled 0 (default) - Disable the safe transfer feature and display of the Safe
features.cfg Transfer soft key.
1 - Enable the safe transfer feature and display of the Safe Transfer soft
key.

Busy Options to Manage Incoming Calls

Busy Options enables users to manage incoming calls when a call or conference is already in progress.
After you enable and configure the Busy Options on the Skype for Business server, Busy Options settings
take effect on all Skype for Business call devices and clients. You can enable one of the following predefined
settings on the devices:
● BusyonBusy: Rejects an incoming call and sends a notification to the caller stating that the user is
busy on another call.
● VoicemailonBusy: Forwards an incoming call to voicemail, when the user is either busy or does not
answer the call.

Configuring Shared Line Appearance (SLA) for

Skype for Business
Shared Line Appearance (SLA) feature enables user to share a single line with other contacts as a member
of a group. Each shared line can receive only one incoming call at a time, and users cannot make outgoing
calls from the shared line, including 911 emergency calls.
An incoming call to the shared line is received by all phones sharing the line. Any SLA group member can
place, answer, hold, or resume calls on the line, and all group members can view the status of a call on the
shared line on their phones.
This feature is not supported on VVX 201 phones. Check with your system administrator to find out if this
feature is available on your phone.
The following features are not supported on SLA lines:
● BToE
● Conference class
● Call Park
Administrators must install the Shared line Application on the Microsoft Front End server and configure SLA
groups in Windows PowerShell.
Administrators can configure a ring tone type, and users can set a ring type from the phone’s Basic Settings
menu.

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SLA for Skype for Business Parameters

Parameter Permitted Values

Template

up.SLA.ringType Set the ring type for the share line so that users can distinguish between incoming calls to
a private, primary line and the group SLA line. Note that users can set this ring type from
the phone, which overrides the value you set here.
1 (default)
0 - 25

International Dialing Prefix

Enter a '+' symbol before you dial an international phone numbers to identify to the switch that the phone
number you are dialing is international.

Configuring International Dialing Prefixes

The following parameters configure the international dialing prefixes.

International Dialing Prefix Parameters

Parameter Permitted Values

Template

call.international This parameter applies to all numeric dial pads on the phone, including for example, the
Dialing.enabled contact directory.
site.cfg Changes you make to this parameter cause a restart or reboot.
1 (default) - Disable the key tap timer that converts a double tap of the asterisk "*" symbol
to the "+" symbol to indicate an international call. By default, this parameter is enabled so
that a quick double tap of "*" converts immediately to "+". To enter a double asterisk "**",
tap "*" once and wait for the key tap timer to expire to enter a second "*".
0 - When you disable this parameter, you cannot dial"+" and you must enter the
international exit code of the country you are calling from to make international calls.

call.international The phone supports international call prefix (+) with both '0' and '*'.
Prefix.key 0 (default) - Set the international prefix with *.
site.cfg 1 - Set the international prefix with 0.

Centralized Conference Control Protocol (CCCP)

CCCP is enabled by default when the phone Base Profile is set to Skype. CCCP enables users to initiate
conference calls with Skype for Business contacts from their phone, manage conference participants,
enable announcements, and lock a conference. Users can manage a maximum of 24 Skype for Business
conference calls at a time on their phone. However, users can have only one active conference call in
progress on their phone.

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Centralized Conference Control Protocol (CCCP)

Parameters
The following parameters configure CCCP.

CCCP Parameters

Parameter Permitted Values

Template

feature.cccp.enabled 1 (enabled) - Enable use of CCCP.

0 - Disable use of CCCP.

Dial Plans
This section on dial plans includes information on dial plan normalization, multiple emergency number dial
plans, parameters you can configure on your provisioning server, and examples of supported and
unsupported dial plans.

Dial Plan Normalization

Dial Plan Normalization enables you to configure dial plans on the Skype for Business server or on your
provisioning server.
For more information on regular expressions used on Skype for Business server, see .NET Framework
Regular Expressions on Microsoft Developer Network.

Multiple Emergency Number Dial Plan

When registering Polycom devices with Skype for Business, you can configure multiple emergency
numbers on the Skype for Business server. When you correctly configure the multiple emergency numbers
on the Skype for Business server, users can make calls to the emergency numbers from the Skype for
Business client or from a phone, even when the phone is locked.
Polycom phones receive emergency numbers through in-band provisioning and can conflict with the
emergency dial string and mask. When a phone receives both multiple emergency numbers and emergency
dial string and mask, the client and phone use multiple emergency numbers.
For instructions on creating a multiple emergency number dial plan, see Configure Multiple Emergency
Numbers in Skype for Business 2015 on Microsoft TechNet.

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Call Controls

Dial Plan, Dial Plan Normalization, and Digit Map

Parameters
Polycom does not support all regular expression dial plans. The following tables list available parameters
and supported and unsupported dial plans with Skype for Business Server. The tables are followed by
examples of supported and unsupported dial plans.

Dial Plan, Dial Plan Normalization, and Digit Map Parameters

Template Parameter Permitted Values Change Causes Restart or

Reboot

dialplan.1.dig x.T No
itmap

dialplan.1.dig Specify a timeout in seconds for No

itmap.timeOut each segment of digit map. After
you press a key, the phone waits
the number of seconds you
specify to match the digits to a
dial plan and dial the call.
4 seconds (default)
string of positive integers
separated by | for example 3 | 3 |
3|3|3|3
Note: If there are more digit maps
than timeout values, the default
value is used. If there are more
timeout values than digit maps,
the extra timeout values are
ignored.

site.cfg dialplan.1.lync Choose the dial plan timeout No

Digitmap.timeOu method for static and off hook dial
t scenarios.
4 (default)
0 - 100

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Call Controls

Dial Plan, Dial Plan Normalization, and Digit Map Parameters

Template Parameter Permitted Values Change Causes Restart or

Reboot

dialplan.1.lyn This parameter applies to lines Yes

cDigitmap.time registered with Skype for
Out1 Business or Lync Server.
Specify a timeout in seconds for
each segment of a digit map.
After you press a key, the phone
waits the number of seconds you
specify to match the digits to a
dial plan and dial the call.
4 seconds (default)
0 to 99 seconds
Note: If there are more digit maps
than timeout values, the default
value is used. If there are more
timeout values than digit maps,
the extra timeout values are
ignored.
Note also that if you configure a
value outside of the permitted
range, the default value is used.
1 Changes to the value of this

parameter cause the phone to

restart.

site.cfg dialplan.Transl 1 (default) - The translated string No

ationInAutoComp displays in the auto-complete list.
0 - The translated string does not
display in the auto-complete list.

dialplan.userD Specify the time in seconds that No

ial.timeOut the phone waits before dialing a
number you enter while the
phone is on hook. This parameter
applies only when its value is
lower than up.IdleTimeOut.
4 seconds (default)
0 to 99 seconds

sip-interop.cfg reg.1.applyServ 1 (default) - Enable dial plan No

erDigitMapLocal normalization.
ly 0 - Disable dial plan
normalization.

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Call Controls

Dial Plan, Dial Plan Normalization, and Digit Map Parameters

Template Parameter Permitted Values Change Causes Restart or

Reboot

reg.1.applySer 0 (default) - Dial plan rules are No

verDigitMapLoc processed by Lync Server.
ally 1 - Dial plan normalization rules
are downloaded from the Lync
Server and processed on the
phone.

sip-interop.cfg up.IdleTimeOut 40 (default) seconds No

0 - 6553500 seconds

Supported Dial Plans

Polycom phones support Skype for Business External Access Prefix functionality.
Examples of supported dial plans include the following:
● Support for multiple combination of braces (): ^91(727|813)([2-9]\d{6})$@+9$1$2@0
● Support for 'ext': ^64(\d{2})$@+86411845933$1;ext=64$1@0

Supported Dial Plans

Number Element Meaning Example Description of Example

1 ^ Match at beginning of ^123 Match the digits 123 at

string the beginning of the
string

2 () Captures the matched (456) Capture what is

subexpression between the
parentheses into a
numbered variable,
starting at 1 which can
be accessed as $n, for
example, $1

3 Specifies zero or more \d( * )

matches

4 + Specifies one or more \d( + )

matches

5 ? Specifies zero or one \d( + )

matches

6 {n} Specifies exactly n \d {4} Match 4 digits

matches

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Call Controls

Supported Dial Plans

Number Element Meaning Example Description of Example

7 Vertical Bar (Pipe) Matches any one of the (1|2|3) or Match either 1, 2, or 3.
terms separated by the [1|2|3]
(vertical bar) character
when all characters are
surrounded by brackets
or square brackets

8 \d Matches any decimal ^\d Match any decimal digit

digit (at the beginning of a
string)

9 $ The match must occur ^(123)$ Match exactly digits 123

at the end of the string (and not 1234)

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System Display

This section provides information on setting up features involving the phone’s user interface.

Skype for Business User Interface

Enhancements
The user interface for VVX 400, 500, and 600 series business media phones was updated to match the
theme used in the Skype for Business 2016 client. This feature is enabled by default on supported phones
with the Skype Base Profile or shipped with Skype for Business enabled.
The following figure shows the updated user interface on the Home screen of a VVX 500 series business
media phone.

Time Zone Location Description

The following two parameters configure a time zone location description for their associated GMT offset:
● device.sntp.gmtOffsetcityID
If you are not provisioning phones manually from the phone menu or Web Configuration Utility and
you are setting the device.sntp.gmtOffset parameter, then you must configure
device.sntp.gmtOffsetcityID to ensure that the correct time zone location description
displays on the phone menu and Web Configuration Utility. The time zone location description is set
automatically if you set the device.sntp.gmtOffset parameter manually using the phone menu
or Web Configuration Utility.

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System Display

● tcpIpApp.sntp.gmtOffsetcityID
If you are not provisioning phones manually from the Web Configuration Utility and you are setting
the tcpIpApp.sntp.gmtOffset parameter, then you must configure
tcpIpApp.sntp.gmtOffsetcityID to ensure that the correct time zone location description
displays on the Web Configuration Utility. The time zone location description is set automatically if
you set the tcpIpApp.sntp.gmtOffset parameter manually using the Web Configuration Utility.
Use the values in the following table to set the time zone location description. The default value is NULL.

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System Display

Time Zone Location Parameters

Permitted Values Permitted Values

0 (GMT -12:00) Eniwetok,Kwajalein 61 (GMT +2:00) Helsinki,Kyiv

1 (GMT -11:00) Midway Island 62 (GMT +2:00) Riga,Sofia
2 (GMT -10:00) Hawaii 63 (GMT +2:00) Tallinn,Vilnius
3 (GMT -9:00) Alaska 64 (GMT +2:00) Athens,Istanbul
4 (GMT -8:00) Pacific Time (US & Canada) 65 (GMT +2:00) Damascus
5 (GMT -8:00) Baja California 66 (GMT +2:00) E.Europe
6 (GMT -7:00) Mountain Time (US & Canada) 67 (GMT +2:00) Harare,Pretoria
7 (GMT -7:00) Chihuahua,La Paz 68 (GMT +2:00) Jerusalem
8 (GMT -7:00) Mazatlan 69 (GMT +2:00) Kaliningrad (RTZ 1)
9 (GMT -7:00) Arizona 70 (GMT +2:00) Tripoli
10 (GMT -6:00) Central Time (US & Canada)

11 (GMT -6:00) Mexico City 71 (GMT +3:00) Moscow

12 (GMT -6:00) Saskatchewan 72 (GMT +3:00) St.Petersburg
13 (GMT -6:00) Guadalajara 73 (GMT +3:00) Volgograd (RTZ 2)
14 (GMT -6:00) Monterrey 74 (GMT +3:00) Kuwait,Riyadh
15 (GMT -6:00) Central America 75 (GMT +3:00) Nairobi
16 (GMT -5:00) Eastern Time (US & Canada) 78 (GMT +3:00) Baghdad
17 (GMT -5:00) Indiana (East) 76 (GMT +3:00) Minsk
18 (GMT -5:00) Bogota,Lima 77 (GMT +3:30) Tehran
19 (GMT -5:00) Quito 79 (GMT +4:00) Abu Dhabi,Muscat
20 (GMT -4:30) Caracas 80 (GMT +4:00) Baku,Tbilisi

21 (GMT -4:00) Atlantic Time (Canada) 81 (GMT +4:00) Izhevsk,Samara (RTZ 3)

22 (GMT -4:00) San Juan 82 (GMT +4:00) Port Louis
23 (GMT -4:00) Manaus,La Paz 83 (GMT +4:00) Yerevan
24 (GMT -4:00) Asuncion,Cuiaba 84 (GMT +4:30) Kabul
25 (GMT -4:00) Georgetown 85 (GMT +5:00) Ekaterinburg (RTZ 4)
26 (GMT -3:30) Newfoundland 86 (GMT +5:00) Islamabad
27 (GMT -3:00) Brasilia 87 (GMT +5:00) Karachi
28 (GMT -3:00) Buenos Aires 88 (GMT +5:00) Tashkent
29 (GMT -3:00) Greenland 89 (GMT +5:30) Mumbai,Chennai
30 (GMT -3:00) Cayenne,Fortaleza 90 (GMT +5:30) Kolkata,New Delhi

31 (GMT -3:00) Montevideo 91 (GMT +5:30) Sri Jayawardenepura

32 (GMT -3:00) Salvador 92 (GMT +5:45) Kathmandu
33 (GMT -3:00) Santiago 93 (GMT +6:00) Astana,Dhaka
34 (GMT -2:00) Mid-Atlantic 94 (GMT +6:00) Almaty
35 (GMT -1:00) Azores 95 (GMT +6:00) Novosibirsk (RTZ 5)
36 (GMT -1:00) Cape Verde Islands 96 (GMT +6:30) Yangon (Rangoon)
37 (GMT 0:00) Western Europe Time 97 (GMT +7:00) Bangkok,Hanoi
38 (GMT 0:00) London,Lisbon 98 (GMT +7:00) Jakarta
39 (GMT 0:00) Casablanca 99 (GMT +7:00) Krasnoyarsk (RTZ 6)
40 (GMT 0:00) Dublin 100 (GMT +8:00) Beijing,Chongqing

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System Display

Permitted Values Permitted Values

41 (GMT 0:00) Edinburgh 101 (GMT +8:00) Hong Kong,Urumqi

42 (GMT 0:00) Monrovia 102 (GMT +8:00) Kuala Lumpur
43 (GMT 0:00) Reykjavik 103 (GMT +8:00) Singapore
44 (GMT +1:00) Belgrade 104 (GMT +8:00) Taipei,Perth
45 (GMT +1:00) Bratislava 105 (GMT +8:00) Irkutsk (RTZ 7)
46 (GMT +1:00) Budapest 106 (GMT +8:00) Ulaanbaatar
47 (GMT +1:00) Ljubljana 107 (GMT +9:00) Tokyo,Seoul,Osaka
48 (GMT +1:00) Prague 108 (GMT +9:00) Sapporo,Yakutsk (RTZ 8)
49 (GMT +1:00) Sarajevo,Skopje 109 (GMT +9:30) Adelaide,Darwin
50 (GMT +1:00) Warsaw,Zagreb 110 (GMT +10:00) Canberra

51 (GMT +1:00) Brussels 111 (GMT +10:00) Magadan (RTZ 9)

52 (GMT +1:00) Copenhagen 112 (GMT +10:00) Melbourne
53 (GMT +1:00) Madrid,Paris 113 (GMT +10:00) Sydney,Brisbane
54 (GMT +1:00) Amsterdam,Berlin 114 (GMT +10:00) Hobart
55 (GMT +1:00) Bern,Rome 115 (GMT +10:00) Vladivostok
56 (GMT +1:00) Stockholm,Vienna 116 (GMT +10:00) Guam,Port Moresby
57 (GMT +1:00) West Central Africa 117 (GMT +11:00) Solomon Islands
58 (GMT +1:00) Windhoek 118 (GMT +11:00) New Caledonia
59 (GMT +2:00) Bucharest,Cairo 119 (GMT +11:00) Chokurdakh (RTZ 10)
60 (GMT +2:00) Amman,Beirut 120 (GMT +12:00) Fiji Islands

121 (GMT +12:00) Auckland,Anadyr

122 (GMT +12:00) Petropavlovsk-Kamchatsky (RTZ 11)
123 (GMT +12:00) Wellington
124 (GMT +12:00) Marshall Islands
125 (GMT +13:00) Nuku'alofa
126 (GMT +13:00) Samoa

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Network

Polycom UC Software enables you to make custom network configurations.

Extended Link Layer Discovery Protocol (LLDP)

The Link Layer Discovery Protocol (LLDP) is used by network devices to advertise their identity, capabilities,
and neighbors on an IEEE 802 local area network, principally wired Ethernet. LLDP is enabled by default.
Media Endpoint Discover (MED) capabilities include:
● Network policy discover
● Endpoint location identification discovery
● Extender power discovery required for endpoint

Configuring LLDP Fast Start Count

Fast start count enables a device to initially advertise itself over the network at a fast rate for a limited time
when an LLDP-MED endpoint has been newly detected or connected to the network.

LLDP Parameters

Parameter Permitted Values

Template

device.net.lldpFastStartCount Configure the fast-start LLDP packets that the phone sends when
device.cfg, site.cfg booting up or when the network comes up.
5 (default)
3 - 10
If fast-start packet count is configured > 10 the, the value resets to 10.
If the fast-start packet count is < 3, the value resets to 3. If you
configure an invalid value-for example, a negative value, string, or
character-the value resets to default 5.

STUN / TURN / ICE Parameters

This section lists parameters that configure the following Microsoft network features:
● Session Traversal Utilities for NAT (STUN)

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Network

● Traversal Using Relays Around NAT (TURN)

● Interactive Connectivity Establishment (ICE)

STUN / TURN / ICE Parameters

Parameter Permitted Values

Template

tcpIpApp.ice.password Enter the password to authenticate to the TURN server.

firewall-nat.cfg NULL (default)

tcpIpApp.ice.mode MSOCS (default)

firewall-nat.cfg Disabled
Standard

tcpIpApp.ice.stun.server Enter the IP address of the STUN server.

firewall-nat.cfg NULL (default)

tcpIpApp.ice.stun.udpPort The UDP port number of the STUN server.

firewall-nat.cfg 3478 (default)
1 - 65535

tcpIpApp.ice.tcp.enabled 1 (default) - Enable TCP.

firewall-nat.cfg 0 - Disable TCP.

tcpIpApp.ice.turn.server Enter the IP address of the TURN server.

firewall-nat.cfg NULL (default)

tcpIpApp.ice.turn.tcpPort 443 (default)

firewall-nat.cfg 1 - 65535

tcpIpApp.ice.turn.udpPort The UDP port number of the TURN server.

firewall-nat.cfg 443 (default)
65535

tcpIpApp.ice.username Enter the user name to authenticate to the TURN server.

firewall-nat.cfg NULL (default)

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Security

Polycom UC Software enables you to optimize security settings.

Accessing the Web Configuration Utility

When the Base Profile of a phone is set to ‘Skype’ or ‘SkypeUSB’, access to the Web Configuration Utility
is disabled by default. Administrators must enable access to a phone's Web Configuration Utility from the
phone menu system or using configuration parameters.
If a phone Base Profile is set to ‘Skype’ or ‘SkypeUSB’, or you use the centralized provisioning method to
enter user credentials to the configuration files, the phone displays a screen prompting an administrator to
change the default Admin password (456). Polycom strongly recommends that administrators change the
default password. This password is not the Skype for Business Sign In password. The password you enter
here is the same password administrators use to access the advanced settings on the phone menu and to
log in to a phone's Web Configuration Utility as an administrator.
On the SoundStructure VoIP Interface, you must enable the Web Configuration Utility using configuration
files on a provisioning server before you set the Base Profile to Skype. If you do not enable the Web
Configuration Utility before setting the Base Profile to Skype, the Web Configuration Utility will not be
available and you will need to reset the SoundStructure VoIP Interface to factory default settings.

Enable Access to the Web Configuration Utility From

the Phone Menu
When the phone's Base Profile is set to Skype, you can enable access to a phone's Web Configuration
Utility form the phone's menu system.

To enable access to the Web Configuration Utility from the phone menu:
1 On the phone's menu system, go to Settings > Advanced, enter the password (default 456), and
go to Administration Settings > Web Server Configuration.
Web Server and Web Config Mode display.
2 Set Web Server to Enabled.
3 Set Web Config Mode to HTTP Only, HTTPS Only, or HTTP/HTTPS.

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Security

Configuring the Web Configuration Utility

The security update for Skype for Business includes a device parameter and a corresponding device.set
parameter. Polycom recommends using device.* parameters only if you are familiar with the centralized
provisioning method and with Polycom UC Software.
Use the following parameters to enable and configure the Web Configuration Utility.

Web Configuration Utility Parameters

Parameter Permitted Values

Template

device.sec.coreDumpEncryption.e 0 (default)
nabled 1
device.cfg, site.cfg

device.sec.coreDumpEncryption.e 0 (default)
nabled.set 1
device.cfg, site.cfg

httpd.cfg.enabled Base Profile = Generic

lyncSharedExample.cfg, 1 (default) - The Web Configuration Utility is enabled.
lyncSharedLCExample.cfg 0 - The Web Configuration Utility is disabled.

Base Profile = Skype, SkypeUSB

0 (default) - The Web Configuration Utility is disabled.
1 - The Web Configuration Utility is enabled.

httpd.cfg.secureTunnelRequired 1 (default) - Access to the Web Configuration Utility is allowed only over a
lyncSharedExample.cfg, secure tunnel (HTTPS) and non-secure (HTTP) is not allowed.
lyncSharedLCExample.cfg 0 - Access to the Web Configuration Utility is allowed over both a secure
tunnel (HTTPS) and non-secure (HTTP).

httpd.enabled Base Profile = Generic

lyncSharedExample.cfg, 1 (default) - The web server is enabled.
lyncSharedLCExample.cfg 0 - The web server is disabled.

Base Profile = Skype, SkypeUSB

0 (default) - The web server is disabled.
1 - The web server is enabled.

Device Lock for Skype for Business

You can configure phones to be protected with a lock code that enables users to access personal settings
from different phones. You can configure Device Lock on the Skype for Business server or using Polycom
parameters on a centralized provisioning server. If you enable Device Lock using both methods, centralized
provisioning parameters take precedence. You cannot enable or disable Device Lock using the Web
Configuration Utility.

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Security

Device Lock is enabled by default for Skype for Business and is different from the Phone Lock feature
offered by Polycom for Open SIP deployments. If you enable Phone Lock and Device Lock for Skype for
Business at the same time on a phone with the Base Profile set to Skype, the Device Lock feature takes
precedence over Phone Lock.
Administrators can configure phone behavior after six unsuccessful user unlock attempts. If users forget
their lock code, they can reset it from the phone when signed in to their Skype for Business account. If users
sign in to their Skype for Business account using the Web Sign-In method, they cannot reset their lock code
from the phone.
Users must sign into the phone before using Device Lock. If a phone restarts or reboots after a user sets
the lock code, the phone is locked after the restart or reboot. Users can lock the phone from the phone
screen or Skype for Business client when the phone and computer are connected using BToE. If Device
Lock is used in conjunction with BToE, the phone and computer always remain synchronized if either the
phone or computer restarts or reboots. If the BToE connection is broken between phone and computer, the
phone is locked.
You can also:
● Define authorized outbound emergency numbers from a locked device
● Set up a minimum lock code length on the Skype for Business server

Profile Photo on Device Lock Screen

When a user is signed in to their Skype for Business account on the VVX 400, 500, and 600 series business
media phones, the user’s Microsoft Exchange or public website photo displays on the Lock screen, as
shown next.

This feature is enabled by default when the Microsoft Exchange Service is enabled. Profile photos set using
Active Directory are not supported and do not display on the phone.

Adding Authorized Emergency Contacts on a Locked

Device
You can configure emergency contact numbers that users can call on a locked device in one of two ways:
● Create a policy for emergency numbers on the Skype for Business Server. Note that this method
must be supported by a voice routing trunk configuration.

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Security

● Create an authorized list for a line by configuring the value of the parameter
phoneLock.authorized.x.value to a Tel URI or SIP URI, for example,
phoneLock.authorized.1.value=”[email protected]”.
When the Base Profile of the VVX business media phone is set to Skype for Business, you can configure
the phone to set the order of display for the authorized emergency numbers when the device is locked.

Configuring Device Lock for Skype for Business

The following parameters configure the Skype for Business Device Lock feature.

Device Lock Parameters

Parameter Permitted Values

feature.deviceLock.enable Enables or disables the Device Lock feature on the phone.

features.cfg 1 (Default) - Device Lock is enabled.
0 - Device Lock is disabled.

phoneLock.authorized.x.value Specify a registered line for 'x' and an authorized call list when the
features.cfg device is locked using a Tel URI or SIP URI, for example,
phoneLock.authorized.1.value=”[email protected]
om”.
up.btoeDeviceLock.timeOut Configure a time delay after which the phone locks when the user
features.cfg locks the computer paired with the phone.
10 seconds (default)
0 - 40 seconds

up.configureDeviceLockAuthList EmergencyNumberAtTop (default) - The E911 emergency number

features.cfg will be displayed followed by authorized numbers when the phone is
locked.
EmergencyNumberAtBottom - The authorized numbers will be
displayed followed by the E911 number when the phone is locked.
EmergencyNumberDisabled - Only the authorized numbers will be
displayed when the phone is locked.

up.deviceLock.createLockTimeout Specify the timeout in minutes after which the Create Lock Code
features.cfg screen disappears and the user is signed out.
0 (default) - No timeout for the Create Lock Code prompt.
0 - 3 minutes - If the user does not provide input to the Create Lock
Code within the time you specify, the Create Lock Code screen
disappears and the user is signed out of the phone.

up.deviceLock.signOutOnIncorrec Specify whether to sign out the user from the phone after six
tAttempts unsuccessful attempts to unlock the phone.
features.cfg 0 (default) - After six unsuccessful unlock attempts, the phone
displays a message indicating a countdown of 60 seconds after which
the user can attempt to unlock the phone.
1 - After six unsuccessful unlock attempts, the user is signed out of
the phone, must sign in again, and is prompted to create a new lock
code.

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Security

Administrator and User Passwords

When you set the Base Profile to Skype or update your phones to UC Software 5.x.x or later, the phones
display a message prompting you to change the default administrator password (456). Polycom strongly
recommends that administrators change the default password. This password is not the Skype for Business
user Sign In password. The default administrator password enables administrators to access advanced
settings menu on the phone menu and to log in to a phone's Web Configuration Utility as an administrator.
You can change the default password using any of the following methods:
● The popup prompt when the phone first registers
● Phone menu
● Web Configuration Utility
● Use the parameter reg.1.auth.password in the template configuration file
You must have a user or administrator password before you can access certain menu options on the phone
and in the Web Configuration Utility. You can use the following default passwords to access menu options
on the phone and to access the Web Configuration Utility:
● Administrative password: 456
● User password: 123
You can use an administrator password where a user password is required, and you will see all of the user
options. If the phone requires the administrator password, you can use the user password, but you are
presented with limited menu options. Note that the Web Configuration Utility displays different features and
options depending on which password is used.

Change the Default Administrator Password on the

Phone
If you do not change the default administrative password, the phone displays a warning and a reminder
message each time the phone reboots. If you are registering Polycom phones with Microsoft Skype for
Business Server, a message displays on the phone screen prompting you to change the default password.

To change the default administrator password on the phone:

1 On the phone, navigate to Settings > Advanced, and enter the default password.
2 Select Administration Settings > Change Admin Password.
3 Enter the default password, enter a new password, and confirm the new password.

Change the Default Passwords in the Web

Configuration Utility
You can change the administrator and user passwords on a per-phone basis using the Web Configuration
Utility. If the default administrative password is in use, a warning displays in the Web Configuration Utility.

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Security

To change the default password in the Web Configuration Utility:

1 In the Web Configuration Utility, select Settings > Change Password.
2 Update the passwords for the Admin and User.

Configuring Administrator and User Passwords

Use the parameters in the following table to set the administrator and user password and configure
password settings.

Local Administrator and User Password Parameters

Parameter Permitted Values

Template

sec.pwd.length.admin1 The minimum character length for administrator passwords

site.cfg changed using the phone. Use 0 to allow null passwords.
1 (default)
0 -32

sec.pwd.length.user1 The minimum character length for user passwords changed using
site.cfg the phone. Use 0 to allow null passwords.
2 (default)
0 -32

up.echoPasswordDigits 1 (default) The phone briefly displays password characters before

features.cfg being masked by an asterisk.
0 - The phone displays only asterisks for the password
characters.

device.auth.localAdminPassword Specify a local administrator password.

0 - 32 characters
You must use this parameter with
device.auth.localAdminPassword.set="1"

device.auth.localAdminPassword.set 0 (default) - Disables overwriting the local administrator password

when provisioning using a configuration file.
1 - Enables overwriting the local administrator password when
provisioning using a configuration file.

1 Change causes phone to restart or reboot.

Security Certificates
If you need to set up a remote worker, you must manually enter a certificate to the phone. You can add the
certificate using parameters included in the lyncSharedExample.cfg and lyncSharedLCExample.cfg
files. You also have the option to create your own XML configuration file and upload it to a phone using the
Web Configuration Utility after you Accessing the Web Configuration Utility.
You can manually install certificates on a per-phone basis only. You must use Base64 format.

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Security

Manually Install a Certificate Using Configuration Files

You can manually install a certificate using configuration parameters in the template files available with UC
Software.

To manually install a certificate using configuration files:

1 Locate the lyncSharedExample.cfg and lyncSharedLCExample.cfg configuration files in the
PartnerConfig > Microsoft directory of the UC Software download.
2 Place the configuration file in a location in your Skype for Business directory.
3 Enter the certificate and application profile to the following two parameters:
 sec.TLS.customCaCert.1=<enter the certificate>
 sec.TLS.profileSelection.SIP=<ApplicationProfile1>

You can also enter the certificate by doing one of the following:
 Add the two parameters in an XML file you create with an XML editor.
 Add the two parameters to an existing configuration file you are using.

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Security

4 Enter the root CA certificate, in Base64 format, in sec.TLS.customCaCert.1 and set the application
profile in sec.TLS.profileSelection.SIP.

You have successfully installed a security certificate.

Manually Install a Certificate with the Web

Configuration Utility
You can use the Web Configuration Utility to install a certificate manually after you access the Web
Configuration.

To install a certificate with the Web Configuration Utility:

1 Log into the Web Configuration Utility as an Administrator.

2 Go to Utilities > Import & Export Configuration.
3 Under Import Configuration, click Choose File.
4 In the dialog, choose the XML configuration file you created and click Import.
The XML configuration file is successfully loaded to the phone.

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Security

5 To verify that the file is loaded, go to Menu > Settings > Status > Platform > Configuration.

Securing Audio Using Master Key Identifier (MKI)

For secure audio communications, Polycom phones offer support for the crypto header with and without MKI
in the offer SDP. The master key identifier (MKI) is an optional parameter to include the crypto header in the
SDP that uniquely identifies the SRTP stream within an SRTP session. The far end can choose to include
a crypt with or without MKI.

MKI Parameters

Parameter Permitted Values

Template

sec.srtp.mki.enabled 1 (default) - The Polycom phone offers two cryptos in the SDP offer: one without
an MKI, and one with a four-byte MKI parameter in the SDP message of the SIP
sip-interop.cfg
INVITE / 200 OK.
0 - Polycom phone offers only one non-MKI crypto in the SDL offer.

Transport Layer Security (TLS) Protocol

Configuration for Supported Applications
You can configure the Transport Layer Security (TLS) Protocol for the following supported applications:
● Browser application
● LDAP application
● SIP application
● Web server application
● Exchange services application
● Syslog application
● Provisioning application
● 802.1x application
For more information on configuring these applications, see TLS Protocol Parameters.

TLS Protocol Parameters

The following table includes the parameters for the TLS protocol supported applications.

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Security

TLS Protocol Parameters

Template Parameter Permitted Values

device.cfg, site.cfg device.sec.TLS.protocol.dot1x Controls the TLS Protocol used for 802.1x
authentication.
TLSv1_0 (default)
SSLv2v3, TLSv1_0, TLSv1_1 and TLSv1_2
Handshake always starts with the highest TLS
version irrespective of value configured, and
the configured value is the lowest TLS/SSL
version used for negotiation.

device.cfg, site.cfg device.sec.TLS.protocol.prov Controls the TLS Protocol used for

provisioning.
TLSv1_0 (default)
SSLv2v3
Handshake from the phone starts with the
highest TLS version when set to SSLv2v3,
otherwise the phone uses TLS 1.0.

device.cfg, site.cfg device.sec.TLS.protocol.syslo Controls the TLS Protocol used for Syslog.
g The handshake from phone starts with the
highest TLS version irrespective of value
configured, and the configured value is the
lowest TLS/SSL version used for
negotiation.

TLSv1_0 (default)
SSLv2v3, TLSv1_1 and TLSv1_2

device.cfg, site.cfg sec.TLS.protocol.browser TLSv1_0 (default) - The phone performs a

security handshake with TLS 1.0 version only.
SSLv2v3 - The security handshake from the
phone starts with the highest TLS version and
configured value will be the lowest TLS/SSL
version used for negotiation.

device.cfg, site.cfg sec.TLS.protocol.exchangeServ Controls the TLS Protocol used for Exchange
ices services application and configures the phone
to use the selected protocol for a handshake
negotiation from the phone. The handshake
from phone starts with the highest TLS version
irrespective of value configured, and the
configured value is the lowest TLS/SSL
version used for negotiation.

TLSv1_0 (default)
SSLv2v3, TLSv1_1 and TLSv1_2

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TLS Protocol Parameters

Template Parameter Permitted Values

device.cfg, site.cfg sec.TLS.protocol.ldap The security handshake from the phone starts
with the highest TLS version irrespective of
value configured, and the configured value is
the lowest TLS/SSL version used for
negotiation.

TLSv1_0 (default)
SSLv2v3
TLSv1_1
TLSv1_2

device.cfg, site.cfg sec.TLS.protocol.sip Configures the phone to control the settings of

the selected TLS protocol used for SIP
signaling for a handshake negotiation from the
phone. The handshake from phone starts with
the highest TLS version irrespective of value
configured, and the configured value is the
lowest TLS/SSL version used for negotiation.

TLSv1_0 (default)
SSLv2v3, TLSv1_1 and TLSv1_2

device.cfg, site.cfg sec.TLS.protocol.webServer Configures the phone to control the settings of

the selected TLS protocol used for Web
Server for a handshake negotiation from the
phone. The handshake from phone starts with
the highest TLS version irrespective of value
configured, and the configured value is the
lowest TLS/SSL version used for negotiation.

TLSv1_0 (default)
SSLv2v3, TLSv1_1 and TLSv1_2

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Hardware and Accessories

This section provides information on configuring phone hardware.

Polycom Manual BToE PC Pairing

This feature enables users to manually pair their VVX business media phone with their computer using the
Polycom Better Together over Ethernet Connector application. When an administrator enables this feature
users can select Auto or Manual pairing mode in the Web Configuration Utility or in the Administrator
Settings menu on the phone. By default, BToE and BToE pairing are enabled for phones registered with
Skype for Business. When an administrator disables BToE pairing, users cannot pair their VVX phone with
their computer using BToE.
● To use the Manual PC Pairing feature, users must update to UC Software 5.5.1 and BToE Connector
application version 3.4.0.
● Users can use UC Software versions earlier than 5.5.1 with BToE Connector application version 3.4.0
but Manual PC Pairing is not available.
● BToE Connector application versions earlier than 3.4.0 work with UC Software 5.5.1 but Manual PC
Pairing is not available.

Enable or Disable BToE PC Pairing from the Phone

You can enable or disable the BToE PC Pairing feature for Better Together over Ethernet from the phone.

To enable or disable BToE PC Pairing from the phone:

1 On the phone, go to Settings > Advanced, and enter the administrator password.
2 Select Administration Settings > BToE PC Pairing.
3 Select Enable or Disable.

Enable or Disable BToE PC Pairing from the Web

Configuration Utility
You can enable or disable the BToE PC Pairing feature from the Web Configuration Utility.

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To enable or disable BToE PC Pairing in the Web Configuration Utility:

1 Enter the IP address of the phone into a web browser.
2 Log in as an Admin.
3 Go to Settings > BToE PC Pairing.
4 Check or uncheck Enable BToE PC Pairing.

Configuring Better Together over Ethernet (BToE)

Firewall Ports
The following table lists ports used by BToE application and the communication direction.

BToE Firewall Ports

Port Number Type Description Direction

24802 UDP Used for audio streaming Phone (24802) <=> PC (24802)

6000 TCP Used for Secure Shell (SSH) client PC (BToE service) (Dynamic) =>
connections to the BToE application PC (plink service) (6000)
(plink.exe) (Within PC)

Dynamic TCP plink.exe uses a dynamic port to connect to PC (Dynamic) => Phone (22)
VVX business media phones

22 TCP VVX business media phones use this port PC (Dynamic) => Phone (22)
to connect securely with computer
applications

2081 UDP VVX business media phones use this port Phone(2081) => PC (2081)
for discovery packet broadcasts

24801 TCP VVX business media phones and the BToE Phone (plink service) => Phone
computer application communicate with (BToE service) (24801)
each other using this non-secure port

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Device and Software Support

This section provides information on updating and maintaining your devices and the UC Software.
You can upgrade the software that is running on the Polycom phones in your organization. The upgrade
process varies with the version of Polycom UC Software that is currently running on your phones and with
the version that you want to upgrade to.
● As of UC Software 5.3.0, you can update software with the user-controlled software update feature
explained in Configuring Automatic Software Update.
● If you are updating software from UC Software 4.0.x, refer to Polycom UC Software Update.
The Updater, UC Software executable, and configuration files can all be updated using centralized
provisioning.

Data Center Resiliency

Data Center Resiliency ensures that minimum basic call functions remain available in the event of a server
shutdown or Wide area network (WAN) outage. This features is available with the following:
● VVX 201, 300/310, 301/311, 400/410, 401/411, 500/501, and 600/601 business media phones
● SoundStructure VoIP Interface using Polycom UC Software 5.1.1 or later
Phones you register with Skype for Business on-premises are enabled with this feature by default and no
additional configuration is required.
In the event of an unplanned server shutdown or outage, phone behavior changes to the following:
● The phone displays a scrolling banner message 'Limited functionality due to outage'.
● Your presence status displays as 'Unknown'.
● The presence status of your contacts displays as 'Unknown'.
● You cannot change your presence status.
● You cannot add or delete Skype for Business contacts.
● Phones in the locked state display a message on the Sign In menu 'Limited functionality due to
outage'.
● You can access current Call Forwarding settings in read-only mode.

Polycom Experience Cloud

The Polycom Experience Cloud (PEC) service is an experimental feature that allows your RealPresence
Trio solution to share basic diagnostic and phone usage data including start and stop events, call quality
information, packet statistics, call duration, and call logs with Polycom.

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Experience Cloud Parameters

Parameter Permitted Values

Template

log.level.change.apps Initial logging level for the Applications log module.

4 (default)
0-6

log.level.change.bfcp Initial logging level for the BFCP content log module.
4 (default)
0-6

log.level.change.pec Initial logging level for the Polycom Experience Cloud (PEC) log
4 (default)
0-6

log.level.change.mr Initial logging level for the Networked Devices log module.
4 (default)
0-6

log.level.change.mraud Initial logging level for the Networked Devices Audio log module.
4 (default)
0-6

log.level.change.mrcam Initial logging level for the Networked Devices Camera log module.
4 (default)
0-6

log.level.change.mrcon Initial logging level for the Networked Devices Connection log module.
4 (default)
0-6

log.level.change.mrdis Initial logging level for the Networked Devices Display log module.
4 (default)
0-6

log.level.change.mrmgr Initial logging level for the Networked Devices Manager log module.
4 (default)
0-6

log.level.change.ppcip Initial logging level for the Polycom People+Content IP log module.
4 (default)
0-6

log.level.change.prox Initial logging level for the Proximity log module.

4 (default)
0-6

log.level.change.ptp Initial logging level for the Precision Time Protocol log module.
4 (default)
0-6

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Experience Cloud Parameters

Parameter Permitted Values

Template

log.level.change.usba Set the logging detail level for the USB audio log.
4 (default)
0-6

log.level.change.usbh Set the logging detail level for the USB HID log.
4 (default)
0-6

Client Media Port Ranges for QoE

To help deploy QoE, you can enable client media ports and configure unique port ranges on the Skype for
Business Server.

To configure client media port ranges:

» Enable client media ports as shown in Configuring Port Ranges for your Microsoft Lync Clients in Lync
Server 2013. Note that VVX business media phones use only the Audio port and range.

Microsoft Quality of Experience Monitoring

Server Protocol (MS-QoE)
Microsoft Quality of Experience Monitoring Server Protocol (MS-QoE) enables you to monitor the user's
audio quality and troubleshoot audio problems. QoE reports contain only audio metrics and do not contain
video or content sharing metrics. This feature also enables you to query the QoE status of a phone from the
Web Configuration Utility.
MS-QoE is compatible with Skype for Business and Lync Server 2010 and 2013.
All parameters for enabling or disabling QoE are included in the in-band provisioning parameters sent from
the Skype for Business server. Note that Polycom supports only those elements listed in section
Polycom-Supported Skype for Business QoE Elements.
● For a list of all parameters that report QoE data, see Microsoft [MS-QoE] PDF at [MS-QoE]: Quality
of Experience Monitoring Server Protocol.

Setting QoE Parameters on the Skype for Business

Server
Set the following QoE parameters on the Skype for Business Server.

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● EnableQoE. Set to 'True' to enable QoE on the server and automatically assign the URI to which QoE
reports are published. If set to 'False' no QoE reports are published. Note that the URI maps to the
in-band element 'qosUri'. To get the current value of EnableQoE, run the command
Get-CsQoEConfiguration in Skype for Business Server Powershell.
● EnableInCallQoS. Set to 'True' to enable in-call QoE on the server. If set to 'False', only end-call QoE
reports are sent. EnableInCallQoS maps to the in-band element 'enableInCallQoS'.
● InCallQoSIntervalSeconds. Set the time interval in seconds to publish in-call QoE reports only if
there is a transition in call quality. If no change in call quality is detected, no report is sent at the
interval time you set. InCallQoSIntervalSeconds maps to the in-band element
'inCallQoSIntervalSeconds'.
When you enable in-call QoE, you do not need to wait until the end of the call to view call quality data.
In-call QoE is off by default and you can enable it on Windows PowerShell using the following
command:
Set-CsMediaConfiguration -Identity Global -EnableInCallQoS:$TRUE
-InCallQoSIntervalSeconds x (where x is a digit from 1 to 65535).
● voice.qualityMonitoring.rtcpxr.enable. Set to 1 (default) to allow the phone to collect RTCP
XR metrics.
The following figure illustrates the QoE parameter values you need to set.
QoE Parameters on Server Media Configuration

Query QoE Status from the Web Configuration Utility

Users and administrators can query the in-band QoE status, interval, and URI from the Web Configuration
Utility.

To query the in-band QoE status:

1 Enter the IP address of the phone into a web browser and log in as Administrator or User.
2 Go to Diagnostics > Skype for Business Status > Quality of Experience.

Configuring QoE
Use the following Polycom parameters to configure MS-QoE from a provisioning server.

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QoE Parameters

Parameter Permitted Values

Template

voice.qoe.event.lossrate.threshold.bad Defines the threshold for the network loss rate. Total
features.cfg packets lost for an interval/total packets expected for
the interval *256 as stated in RFC 2611, section 4.7.1.
38 (default) - Approximately a 15% packet loss.
0 to 100

voice.qoe.event.lossrate.threshold.poor Defines the threshold for the network loss rate. Total
features.cfg packets lost for an interval/total packets expected for
the interval *256 as stated in RFC 2611, section 4.7.1.
25 ms (default) - Approximately a 10% packet loss.
0 to 100

voice.qoe.event.networkmos.threshold.bad Defines the threshold for Network MOS as follows:

features.cfg The average of MOS-LQO wideband, as specified by
[ITUP.800.1] section 2.1.2, based on the audio codec
used and the observed packet loss and inter-arrival
packet jitter.
19 (default) - Indicates a MOS score of 1.9.
10 - 50 - Indicates a MOS score between 1 - 5.
networkMOS > 2.9 signifies good quality
networkMOS > 2.9 < 1.9 signifies poor quality
networkMOS < 1.9 signifies bad quality

voice.qoe.event.networkmos.threshold.poor Defines the threshold for Network MOS as follows:

features.cfg The average of MOS-LQO wideband, as specified by
[ITUP.800.1] section 2.1.2, based on the audio codec
used and the observed packet loss and inter-arrival
packet jitter.
29 (default) - Indicates a MOS score of 2.9.
10 - 50 - Indicates a MOS score between 1 - 5.
networkMOS > 2.9 signifies good quality
networkMOS > 2.9 < 1.9 signifies poor quality
networkMOS < 1.9 signifies bad quality

Polycom-Supported Skype for Business QoE Elements

This section lists the Microsoft Quality of Experience (QoE) elements supported by Polycom phones.
For a list of all parameters that report QoE data, see Microsoft [MS-QoE] PDF at [MS-QoE]: Quality of
Experience Monitoring Server Protocol.

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Polycom-Supported Skype for Business QoE Elements

Parent Element Child Elements/Attributes

VQReportEvent VQSessionReport

VQSessionReport SessionId

Endpoint

DialogInfo

MediaLine

Endpoint Name

v2:OS

v2:VirtualizationFlag

CorrelationID

FromURI

ToURI

Caller

LocalContactURI

RemoteContactURI

LocalUserAgent

RemoteUserAgent

LocalPAI

RemotePAI

ConfURI

v2:CallPriority

v2:MediationServerBypassFlag

v2:TrunkingPeer

v2:RegisteredInside

CallID

FromTag

ToTag

Start

End

MediaLine Description

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Polycom-Supported Skype for Business QoE Elements

Parent Element Child Elements/Attributes

InboundStream

OutboundStream

Description Connectivity

Security

Transport

LocalAddr

RemoteAddr

v3:ReflexiveLocalIPAddress

v3:MidCallReport

LocalAddr, RemoteAddr, IPAddr

RelayAddr

Port

SubnetMask

v2:MACAddr

Connectivity Ice

IceWarningFlags (Five flags supported)

RelayAddress

InboundStream Network
OutboundStream

Payload

QualityEstimates

Network Jitter

PacketLoss

BurstGapLoss

Delay

Utilization

Jitter InterArrival

InterArrivalMax

Packetloss LossRate

LossRateMax

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Polycom-Supported Skype for Business QoE Elements

Parent Element Child Elements/Attributes

BurstGapLoss BurstDensity

BurstDuration

GapDensity

GapDuration

Delay RoundTrip

RoundTripMax

Utilization Packets

Payload Audio

Payload.Audio PayloadType

PayloadDescription

SampleRate

v4:JitterBufferSizeAvg

v4:JitterBufferSizeMax

v4:JitterBufferSizeMin

v4:NetworkJitterAvg

v4:NetworkJitterMax

v4:NetworkJitterMin

Signal SignalLevel

NoiseLevel

InitialSignalLevelRMS

RecvSignalLevelCh1

RecvNoiseLevelCh1

RenderSignalLevel

RenderNoiseLevel

RenderLoopbackSignalLevel

VsEntryCauses

EchoEventCauses

EchoPercentMicIn

EchoPercentSend

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Polycom-Supported Skype for Business QoE Elements

Parent Element Child Elements/Attributes

SendSignalLevelCh1

SendNoiseLevelCh1

QualityEstimates.Audio RecvListenMOS

RecvListenMOSMin

NetworkMOS

NetworkMOS OverallAvg

OverallMin

User Log Upload

To help troubleshoot user issues, administrators can enable or disable for users the ability to upload
diagnostic logs from the phone or Web Configuration Utility and set log levels from the phone. This feature
is available on all VVX business media phones registered with Skype for Business Server on-premises or
online and with Microsoft Lync 2013 or 2010 Server.
Logs are uploaded to the Skype for Business Server at the following location which you can specify in the
Skype for Business topology builder or at initial installation:
<LYNC_SERVER_LOG_PATH>\1-WebServices-1\DeviceUpdateLogs\Client\CELog
User instructions on uploading log files from the phone or Web Configuration Utility are detailed in the latest
Polycom VVX Business Media Phones for Skype for Business - User Guide on Polycom Voice Support.

Configure User Log Upload

The following table lists parameters that configure user log uploading.

Configure User Log Uploading

Parameter Permitted Values

Template

feature.logUpload.enabled 1 (default) - Enable log uploads.

features.cfg 0 - Disable log uploads.

Send Diagnostic Logs from the Phone

To help troubleshoot issues, you can send diagnostic logs from the phone.

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Device and Software Support

To send diagnostic logs from the phone:

» Go to Settings > Basic > Diagnostic Logs > Upload Logs. Files are uploaded as plain text.
If the log upload is successful, the phone displays a message that the upload was successful.
If the log upload fails, the phone displays a message that the log upload failed.

Send Diagnostic Logs from the Web Configuration

Utility
To help troubleshoot issues, you can send diagnostic logs from the Web Configuration Utility. This option is
available when logged in as Administrator or User.

To send diagnostic logs from the Web Configuration Utility:

1 Enter the IP address of the phone into a web browser and log in as Administrator or User.
2 Go to Diagnostics > Upload Logs. Files are uploaded as plain text.
3 View upload URLs at Skype for Business Status > Skype for Business Parameters:
 Update Server Internal URL for on-premises deployments
 Update Server External URL online deployments.
If the log upload is successful, the phone displays a message that the upload was successful.
If the log upload fails, the phone displays a message that the log upload failed.

Setting Log Levels

You can set log levels from the phone or Web Configuration Utility. By default, the phone sends log levels
set on the server.

Set Log Levels from the Phone

You can set log levels from the phone.

To set log levels from the phone:

» On the phone, go to Home > Settings > Basic > Diagnostic Logs > Server Log Level.

Set Log Levels from the Web Configuration Utility

You can set log levels from the Web Configuration Utility.

To set log levels from the Web Configuration Utility:

1 Enter the IP address of the phone into a web browser and log in as Administrator or User.
2 Go to Settings > Logging.
3 In Server Log Level, select a log level.

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Polycom UC Software Update

You can update the phones to Polycom UC Software manually on a per-phone basis. Or, you can use the
automatic software update feature to update your phone's software. All UC Software releases compatible
with Microsoft are available at Polycom UC Software for Microsoft Deployments.

Update UC Software Manually

This update procedure applies to phones running UC Software 4.1.x or UC Software 5.x.x.

To update UC Software manually:

1 Download and unzip UC Software to a directory on your provisioning server.
2 On the phone, go to Settings > Advanced, enter the password (default 456)
3 Go to Network Configuration > Provisioning Server > DHCP Menu > Boot Server.
4 In the Boot Server menu, choose Static if you are testing or provisioning a few phones, or choose
Option 66 if you are provisioning in a large environment and want phones to use a boot server
defined in DHCP. If you choose Option 66, skip step 5 and go to step 6.
5 Go back to Provisioning Server and do the following:
 Choose a server type in the Server Type field.
 Enter the server address, for example, http://server.domain.com/41X or
ftp://ftp.domain.com/41X.
 Enter your server user name and server password, if required.
6 Press Back until you are prompted to save your settings.
7 Choose Save Configuration to save your settings. The phone reboots.
8 Confirm that the phone is running a Skype for Business-enabled Polycom UC Software version.
 On the VVX 500 Business Media phone, choose Settings > Status > Platform > Application >
Main. The UC Software version displays beside Version.

Web Info: You can use the Web Configuration Utility to update your Polycom UC Software. For
details on how to update the phone software using the Web Configuration Utility, see Feature
Profile 67993: Using the Software Upgrade Option in the Web Configuration Utility.

Configuring UC Software Automatic Updates

When you register VVX phones running UC Software 5.x.x, by default the phones poll the Skype for
Business Server for software updates and automatically download updated software. This automatic
software update feature is available on all devices using UC Software 5.0.0 and later registered with Skype
for Business Server. As of UC Software 5.3, when you use automatic software updates, the phone notifies
users of the software and prompts users to choose when to update the software. The user options are
detailed in the Polycom VVX Business Media Phones for Skype for Business - User Guide on Polycom UC
Software Support Center.
By default, when a software update is available, an Information pop-up displays on your phone. The
Information pop-up provides three options:

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● Press Reboot to restart the phone and automatically update the phone's software.
● Press Cancel to cancel the automatic software update. When you press Cancel, a DevUpdt soft key
displays on the phone's home screen. Press Dev Updt at any time to update your phone's software.
● Press Details to view information about current and available software.
When the phone is inactive for a long period of time, the phone automatically reboots and updates the
phone's software.
If you want to change the default behavior of the software update any of these parameters, you must
configure the parameters in the following table. Note these parameters are not included in the sample
configuration files Polycom provides in the Microsoft directory of the UC Software download.

Configuring Automatic Software Update

The following table lists parameters that configure automatic software updates and polling of the
provisioning server.

Automatic Software Update Parameters

Parameter Permitted Values

Template

device.prov.lyncDeviceUpd 0 (default) - The automatic device update is disabled and the phone does not
ateEnabled receive software updates from the server. Changing the value of this parameter
reboots the phone.
1 (default) - The automatic device update is enabled on the phone and the phone
receives software updates from the server.

device.prov.lyncDeviceUpd 0 (default) - Disable automatic device update for all devices.

ateEnabled.set 1 - Enable automatic device update for all devices and use
device.prov.lyncDeviceUpdateEnabled.

lync.deviceUpdate.popUpSK 0 (disable) - Disable the Information popup that indicates when an automatic
.enabled software update is available.
1 - Enable the Information popup that indicates when an automatic software
update is available.

lync.deviceUpdate.serverP 7200 seconds (default) - The time interval in seconds that the phone sends a
ollInterval software update request to the Skype for Business Server.
min=1800 seconds
max=28800 seconds

lync.deviceUpdate.userIna 900 seconds [15 minutes] (default) - Sets the user inactivity timeout period after
ctivityTimeout which the phone's software is automatically updated.
Min=300 seconds
Max=1800 seconds

prov.polling.enabled You can choose to automatically poll the provisioning server for software
updates.
1 (default) - the phone automatically polls the server for software updates.
0 - Disable automatic polling.

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Automatic Software Update Parameters

Parameter Permitted Values

Template

prov.polling.mode Choose the polling mode.

abs (default) - The phone polls every day at the time specified by
prov.polling.time.
rel - The phone polls after the number of seconds specified by
prov.polling.period.
random - The phone polls at random between a starting time set in
prov.polling.time and an end time set in
prov.polling.timeRandomEnd.
Note that if you set the polling period in prov.polling.period to a time
greater than 86400 seconds (one day) polling occurs on a random day within that
polling period (meaning values such as 86401 are over 2 days) and only
between the start and end times. The day within that period is determined by the
phone MAC addresses and does not change with a reboot. The time within the
start and end is calculated again with every reboot.

prov.polling.period The polling period in seconds.

86400 (default)
integer > 3600
The polling period is rounded up to the nearest number of days in absolute and
random mode you set in prov.polling.mode.
In relative mode, the polling period starts once the phone boots.
If random mode is set to a time greater than 86400 (one day) polling occurs on a
random day based on the phone MAC address.

prov.polling.time Specify the polling start time in absolute or random polling mode you choose with
prov.polling.mode.
03:00 (default)
hh:mm

prov.polling.timeRandomEn The polling stop time when the polling mode is set to random.
d NULL (default)
hh:mm

Phone Default Settings

If the device has already been in use, you can reset settings applied to the phone, or to factory default
settings. Before resetting a device, verify that you do not need to keep parameters such as a provisioning
server address or credentials.
Polycom devices store settings in up to three locations on a provisioning server that correspond to ways you
can apply settings:
● In configuration files stored on the provisioning server
● In a per-device file uploaded to the provisioning server when settings are made using the Web
Configuration Utility
● Locally on the phone's memory system

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Note: Ensure that you restore default settings from all three configuration sources. Settings that
you do not reset to factory defaults may override any new settings you apply.

Restore default settings from each source. You can perform all resets directly from the phone.

Change the Base Profile from the Phone

You can change the phone’s Base Profile from the phone.

To change the phone’s Base Profile:

» On the phone, go to Settings > Advanced, enter the password (default 456), and go to
Administration Settings > Network Configuration > Base Profile, and choose Generic or Skype.

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