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Nikhil Tomar TS

Nikhil Tomar is a Technical Support Representative with experience in resolving complex network issues and providing customer support. He is currently working as a Customer Support Executive at IGT Solutions, where he efficiently handles customer inquiries and complaints while maintaining high satisfaction levels. Nikhil is pursuing a Bachelor of Technology at Amity University and possesses skills in troubleshooting, software installation, and database management.

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Nikhil Tomar
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40 views

Nikhil Tomar TS

Nikhil Tomar is a Technical Support Representative with experience in resolving complex network issues and providing customer support. He is currently working as a Customer Support Executive at IGT Solutions, where he efficiently handles customer inquiries and complaints while maintaining high satisfaction levels. Nikhil is pursuing a Bachelor of Technology at Amity University and possesses skills in troubleshooting, software installation, and database management.

Uploaded by

Nikhil Tomar
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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NIKHIL TOMAR 9893698236

TECHNICAL SUPPORT [email protected]


REPRESENTATIVE
DLF Phase 3, U - Block
www.linkedin.com/in/nikhiltomaramity

PROF I L E EDUCAT I ON

Technical support representative adept at resolving 2020- 2024


complex network issues. Competent in troubleshooting AMITY UNIVERSITY
network hardware issues while responding to customer Bachelor of Technology
support issues. Seeking a position in a professional
organisation to work for the betterment of the company 2017
and to foster returns. Senior Secondary -
GREENWOOD PUBLIC SCHOOL
2019
Higher Secondary -
WORK EXPERI ENCE
GREENWOOD PUBLIC SCHOOL

SEP,2024 - PRESENT S KI L L S
IGT Solutions l Gurugram
Customer Support Executive Service-Oriented

Handled Customer Inquiries: Resolved queries Customer-Focused


related to credit card usage, billing, payments, and Network Maintenance
account management efficiently via inbound and Troubleshooting and Repair
outbound channels. Installation of Software
Complaint Resolution: Addressed and resolved
Programming
customer complaints within the set turnaround
Database Management and SQL
time, ensuring high customer satisfaction levels.
Upselling Services: Informed customers about new Virtualization Technologies (VMware,
credit card features, offers, and additional services to Hyper-V)
enhance customer experience and boost sales.
Maintained Quality Standards: Adhered to
communication protocols and compliance
HOBBI ES
guidelines to ensure accurate and professional
service delivery.
Video Editing
Data Management: Logged interactions and
maintained records in the CRM system to ensure Listening Music
seamless customer follow-ups. Cricket
Achieved Performance Metrics: Met or exceeded key
performance indicators (KPIs) such as Average
Handling Time (AHT) and Customer Satisfaction
Score (CSAT). L ANGUAGES

English
Hindi

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