venue.

Edit the default venue or create a new one and give NOTE: Verify that switch firmware is FastIron 8.0.90d or
the venue an address. later. After the switch joins RUCKUS One, it will be
upgraded automatically to the latest ICX switch firmware.
Step 3: Connect Devices
Connect AP Step 4: Manage
1. On the RUCKUS One Dashboard, click Add > Devices > Wi-Fi
RUCKUS One Quick Start AP. Alternatively, on the navigation bar, click Wi-Fi > Access
You have the option of outsourcing management of your
integrated wired and wireless network to a RUCKUS Authorized
Points > Access Points List > Add > AP.
Guide 2. For AP Name, enter a name, and enter the AP serial number
Partner.
1. Log in to RUCKUS One.
found on back of the AP or the box.
2. On the navigation bar, click Administration > Account
3. (Optional) Download the RUCKUS One Mobile App to scan Management > Administrators.
The RUCKUS One Quick Setup Guide provides a high-level
the serial number. If there are a large number of APs to be
summary of steps for first-time users to get started with RUCKUS 3. (Optional) To add a local administrator, click Add
input, use the bulk upload using the .CSV option.
One. For information on advanced configuration and Administrator.
management options, refer to the RUCKUS One User Guide, which Verify that the AP is supported on RUCKUS One by visiting the
The Add New Administrator dialog box is displayed.
is available for download from the RUCKUS Support website: following URL:https://www.ruckusnetworks.com/ruckus-one-
supported-network-devices/. 4. Select one of the following options.
https://support.ruckuswireless.com/documents
4. Plug in the APs and monitor the LEDs on the APs for status • Registered user: Select a user that has RUCKUS Support
(refer to the Troubleshooting tips in Figure-1). account from the drop-down.
Step 1: Activate
You should see the SSID(s) you created being advertised within 5 • Invite new user: Send invitation to a new user to be an
1. In the activation email message you received, verify that your administrator.
to 10 minutes.
company name matches the End Customer name.
5. Select and assign one of the roles to the administrator from
2. Click the link to activate your RUCKUS One account. Create a Connect Switch the Role drop-down: Prime Admin, Administrator, Guest
username and password (for both the RUCKUS One and Manager, or Read Only and click Send Invitation.
1. Connect any switch port to an upstream DHCP server. If there
RUCKUS Support portals).
is no DHCP server available, connect a USB C cable to the PC 6. (Optional) To invite a third-party administrator and delegate
3. Log in to https://ruckus.cloud to configure your new RUCKUS and access the console of the switch. access rights, click Invite 3rd Party Administrators under the
One network. 3rd Party Administrators section.
a) Follow the prompts on the CLI to set up a new password.
The default username is super and the default password 7. In the Email field, enter the email address of your RUCKUS
NOTE: If there are order discrepancies, contact your
is sp-admin. partner representative and click Send Invitation.
RUCKUS Authorized Partner to resolve them.
b) Enter the privileged mode using the enable command.
Step 2: Set Up c) At the # prompt, enter manager network-config and
Troubleshooting
follow the prompts to assign an IP address, default If your device does not connect to RUCKUS One, refer to the
1. Create an SSID (network) and activate it for one or more
gateway, and the DNS server IP address. following troubleshooting tips.
venues.
2. On the navigation bar, click Wired > Switch List > Add >
2. On RUCKUS One Dashboard, click Add > Wi-Fi Network . Troubleshooting Tips for Wi-Fi
Alternatively, on the navigation bar, click Wi-Fi > Wi-Fi Switch.
1. Check LEDs.
Networks > Wi-Fi Network List > Add Wi-Fi Network, and 3. Select a venue from the drop-down. In the Serial Number
click Add New Network. You may want to create a PSK field, enter the serial number of the switch. For Switch Name,
(WPA2) or 802.1X secure network for your employees and a enter a name.
guest SSID (captive portal with self-sign in) for your guest 4. (Optional) Download the RUCKUS One Mobile App to scan
users. the serial number. If there are a large number of switches to
3. Create a switch configuration profile. Add VLANs and ACLs for be added, use the bulk upload using the .CSV option.
specific switch models. Verify that the switch model is supported on RUCKUS One by
4. On the navigation bar, click Venues > Configure > Switch visiting the following URL:https://www.ruckusnetworks.com/
Settings. Select the appropriate switch profile that is required ruckus-one-supported-network-devices/.
for the venue. 5. Plug in the switch and monitor the LED lights solid green.
5. You can start with setting up a venue, which can be an office You can also choose to add a stack of switches with up to 12
location, site, or department. Select a country from the drop- member switches at a time.
down under Wi-Fi Country Code and set the address of your

Copyright © 2023 CommScope, Inc. All rights reserved. Page 1 of 2

Published 30 June 2023, Part Number 800-73347-001 Rev A
FIGURE 1 Troubleshooting Tips • Open a case online at: https://support.ruckuswireless.com/
cases/new

NOTE: Use your non-RUCKUS email account (the same as your

RUCKUS One account). To open cases, select RUCKUS One as
the case type.

View the RUCKUS One product overview video at: https://

play.vidyard.com/zd2qYpnbxh2XGf1VGZanbe.

© 2023 CommScope, Inc. All rights reserved.

CommScope and the CommScope logo are registered trademarks of

CommScope and/or its affiliates in the U.S. and other countries. For additional
trademark information see https://www.commscope.com/trademarks. All
product names, trademarks, and registered trademarks are the property of their
respective owners.

2. If the AP is advertising SSIDs but the RUCKUS One UI displays

that the AP has never contacted RUCKUS One, it is likely that
your newly powered AP has connected to a local; RUCKUS
controller (SmartZone or Unleashed).
3. It is a good idea to do a factory reset of the AP. To do so, press
the reset button of the AP for more than10 seconds.
4. Is the AP still not coming online? Double check the serial
number of the AP and re-enter it, if required.
5. Check if your Firewall is allowing outbound connection to the
Cloud.

Troubleshooting Tips for Wired

1. On front panel of the switch, check if the CLD indicator is
Solid Green. If it is blinking for a long time, there could be a
network reachability issue.
2. Connect to the switch console and check if the switch has
Internet connectivity. A simple ping to www.google.com
should be successful. If the ping fails, check the Internet
connection.
3. Issue the show manager status command and look for: State:
NATS CONNECTED.
4. If the state is still displayed as QUERY, issue the manager
reset command.
5. Check the Show manager status after a minute to see a
connected status.

Help and Support

• Consult the RUCKUS One online documentation by clicking the
Help button on the top-right corner of your RUCKUS One
dashboard.
• Contact RUCKUS Support at: https://
support.ruckuswireless.com/contact-us

Copyright © 2023 CommScope, Inc. All rights reserved. Page 2 of 2

Published 30 June 2023, Part Number 800-73347-001 Rev A