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Competency Based General COC Sample Question

Knowledge Self-Test Assessment for Hard Ware and Network
Servicing/HNS/
Level III-IV Trainee’s 2017.
1) What is the result of adding an IP address to the DNS server search order?
A) It over rides the local systems IP address
B) It restricts browsing to that DNS server
C) It tells the local system where the DNS server is located
D) It tells the DNS server where the local system is located.
2) A user installs new sound driver in a computer that is working properly. After installing the driver for
the new sound card the computer fails to boot. Which quick fix can the user implement to return to the
previous working state?
A) Boot to last known good configuration C) Boot to start windows normally
B) Boot to emergency recovery state D) Boot to recovery console
3) From the following options, identify the most critical problem that should be given highest priority if
one of the user in you network has complained that he/she cannot access a given file from file server
but they can access other files. I Wish Happy Work
A) Check whether the file is corrupted by malicious codes. For All Of You!!
B) Check the Network interface card’s functionality
C) Check the Network response time.
D) Check if the file server is reachable by your workstation
4) What is the purpose of a driver?
A) Modifies application programs to work correctly with devices attached to a system.
B) provides more useful memory by moving device control data to extended memory
C) Tells the operating system how to instruct with the device.
D) Improves performance of installed devices by Optimizing access patterns.
5) From what location are the 1st computer instructions available on boot up?
A) ROM BIOS B) boot.ini C) CPU D) CONFIG.SYS
6) Missing slot covers on a computer can cause.
A) Incomplete path for ESD B) over heat C) power surges D) EMI
7) With respect to a Network Interface Card, the term 10/100 refers to__
A) a fiber speed C) megabits per seconds
B) protocol speed D) Minimum and maximum server speed
8) When installing PCI NICS you can check the IRQ availability by looking at
A) Motherboard BIOS B) jumper settings C) dip switches D) CONFIG.SYS
9) What could cause a fixed disk error?
A) Slow processor B) No-CD installed C) bad RAM D) Incorrect CMOS settings
10) What is the best way to protect your hard drive data?
A) run chkdsk at least once a week D) periodically defrag it
B) regular backups E) run scandisk at least once a week
C) run regular diagnostic
11)You have a system that periodically locks up. You have ruled out software, and now suspect that it is
hardware. What should you do first that could help you narrow it down to the component at fault?
A) replaces the RAM D) Replace the CPU
B) disables the CPU cache in CMOS E) replace the level 2 cache SIMM
C) rotate the RAM
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12)It is part of security center in the control panel that used to protect your computer by preventing
unauthorized users from gaining access to your computer through the internet or network is ____
A) Internet Explorer C) Automatic update
B) Windows fire wall D) Antivirus software
13)What can viruses infect?/choose three/
A) Network files C) Boot sectors.
B) System files D) CD-ROM
14) A ZIF Socket was put on the motherboard to help with inserting and removing?
A) DIMMS B) SIMMS C) CPU FANS D) CPUs
15) Displays data on hardware components such as Memory, CPU, and the hard drive in a chart or graph
which describes how these devices are operating.
A) Performance Monitor B) Network Monitor C) Task manager D) Protocol analyzer
16) You are assigned as a team leader in your working team, and you have informed that one of the team
members disturbs the team as a whole on a work you delegated, what will be your measure on this
situation?
A) Give him a last warning latter C) Just ignore him doing so
B) Remove from the team D) Give him and show good approach
17) As user attempt to boot the computer, the message “NTLDR is missing” is observed on the screen.
What will result from this situation?
A) The computer will reboot continuously C) The operating system will fail to load
B) The initial self-test will fail to load D) The BIOS Set up utility will start automatically
18) A customer orders a new computer and specify an internal read write, non-volatile storage device that
uses low power, has fast access to data, and is reliable. What is a suitable storage device that meets
these requirements?
A) USB flash drive B) SATA hard drive C) DVD+/-RW drive D) Solid state drive
19) Which of the following is features of the Microsoft management console (MMC)?
A) It enables virtual memories settings to be customized
B) It organizes operating system snap-ins
C) It displays computer performance information
D) It requires administrative privilege to accesses
20) Which of the following are good practices in resolving complex network problems?
A) Try to read the hardware specification documentation so that you can get how to solve the problem.
B) Gather as much information as think would be helpful in resolving the problem
C) work on the problem single-handedly because others might add to the problem
D) If you cannot fix a problem, ask for help from hardware vendors who might have faced the same
problem in the past
21)A company with 40 computers needs to reduce repair costs, decrease down time, and reliability. Which
task will meet these needs?
A) Upgrade all the operating system
B) Enact a compressive security policy
C) Develop a preventive maintenance plan
D) Create an automated system recovery CD
22) You have a TCP/IP network comprising nearly 30 computers. Currently, all computers have been
assigned IP addresses manually. The company is growing fast, and a new consignment of 15 computers
is arriving next week. You have decided to install Dynamic Host Configuration protocol (DHCP) services
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on one of the servers. Identify which of the following are the advantages of using the DHCP server in the
network.
A) Assignment of IP addresses will be automated
B) Network traffic problems can be resolved
C) The name resolution process will be automated
D) The network can be monitored more efficiently
23) You install File and Printer sharing for Microsoft Network share a folder and leave the password option
black. Who can gain access to the folder,
A) Anyone with Internet explorer installed
B) Anyone who can gain access to your network and has a Microsoft redirector such as the client
for Microsoft Networks installed
C) Windows 98 will not allow a blank password in this field.
D) Only users that are members of the same workgroup as you
24) Some protocols are consider to be technically non-routable. Which of the following statements best
describes the most common reason why a protocol would be considered non -routable
A) It uses advanced Transport layer services to move across the Internet and avoids the routing
overhead required by the more primitive networking protocols.
B) It defines physical layer network addresses for internal routing
C) It does not specify the Network layer addresses required by routers.
D) It does not contain the appropriate Data Link layer information required by routers
25) What can you use to ensure power is not interrupted resulting in corrupted data?
A) UPS
B) Proper grounding
C) Surge protector
D) Nuclear powered thermal protective
underwear
E) None of the above

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26)To install a second IDE drive into a computer, you must;
A) Verity that you attach the drive to the connector at the end of the ribbon cable
B) Set the master-slave jumper to slave on the second drive
C) Use the IDE configuration software to set the new drive as slave
D) Verify that you define the new drive as D: in the CMOS setup
27) Which type of cable is mostly likely in use with RJ-45 connectors?
A) 10baseT B) 10base2 C) 10base5 D) 10base FI
28) You suspect a virus has entered your computer. What will not be affected by the virus?
A) Floppy disks B) CMOS C) Boot sector D) Program files
29) During the normal PC boot process, which of the following is active first?
A) CMOS B) RAM BIOS C. Hard disk information D. ROM BIOS
30)Which of the following would be a logical first step in troubleshooting a PC?
A) Call the vendor
B) Define what applications are being used
C) Define the circumstances of the problem
D) Check the computer CMOS
31) If the memory slots have 30 pins then the chip is a?
A) SDRAM B) DIMM C) SIMM D) All of the above
32) When connecting a ribbon cable to a connector, how do you know which direction to plug
it in?
A) The blue or red line in the cable goes away from the power connector
B) It does not matter
C) The red line in the cable goes to the highest pin number
D) The colored line in the cable goes to pin #1
33)One of the following is not the basic necessities reason that writing policies and
procedures.
A) Risk management
B) Continuous improvement
C) Maintain good name of the organization
D) Operational need
34)Where should the technician look to investigate driver problems?
A) Device Manager
B) Computer Management
C) System tools
D) My computer
E) None of the above
35)Consider the following subnet mask 255.255.255.224. How many host address does it
support?
A) 12 B) 8 C) 30 D) 45 E) A& C
36)The invisible part of your computer network component from the following is:-
A) Network operating system B) Switches C) Hub D) None
37)Roman is a secretary in Adama Hospital. She wants to install her new printer and she failed
to do so. Actually she has connected the printer properly. Even though she used the driver
CD purchased along with the printer, she can’t install it because the system can’t start the
windows installer. The possible mistake of Halima may be:
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A) She may used wrong port
B) She may logged on a limited account and try to install
C) C. She may interred wrong serial (CD) key
D) D. She may logged on the Administrator account and tries to install
38)Jonas was trying to connect 20 computers in a peer-to-peer connection using switch. The
UTP cable he should prepare and crimp should be:
A) Crimp it an any arrangement
B) He can use Both
C) Cross over
D) Straight through
39) IDE & SAT cables have _______ & _____ pins? A)25 and 40 B)15 and 7 C)40 and 7 D)5
and 65
40)Which of the following is Operation of operating system software?
Manage files and folders
Create user interface
Control the overall activities of computer
All
B&C
41)You are about to install a second IDE hard drive in a PC that has only one IDE adapter. Your
first hard drive will still be boot drive. How should the second drive be configured?
A) as secondary B) as a primary C) as a slave D) as
a master
42)Which type of standard interface allows users to connect and disconnect peripheral devices
while the computer is running without having to restart?
A) SATA B) PATA C) USB D) IDE E) All
43)Where should the technician look to investigate driver problems?
A) My computer B) Device Manger C) Computer Management D) System Tools E) None
of the above
44)If you turn on a PC and the system unit is clearly ON, but the monitor is dark, the problem could be
that:
A) The monitor is not plugged in
B) The monitor is not connected to the PC
C) The monitor is not turned ON
D) All of the above
45)IPV4 is a _______________ bits addressing system. A) 32 B) 40 C) 65
D) 16
46)This power protection device includes a battery that provides a few minutes of power.
A) Generator B) Surge suppressor C) Line conditioner
D) UPS
47)MAC address is a________________________ bit addressing system. A) 32 B) 64 C) 48 D)
16
48)The decimal value of 10000111 is _____________ A) 172 B) 64 C) 135 D)
67
49)Which networking protocol translates a network name such as www.cisco.com into a
unique IP address?

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A) ARP B) DHCP C) proxy ARP D) DNS
50) Many hubs and switches include a special built-in port for chaining purposes. This port is called is
a(n) ________
A) uplink port B) Chain port C) WAN port D) parallel port
51)Which of the following uses the network to duplicate its code to the hosts on a network.
Often without any user intervention?
A) Adware B) Spyware C) virus D) Worm
52) Which of the following is technically a worm and is a threat that is hidden in software that
appears to do one thing, but does another?
A) Virus B) Spyware C) Adware D) Trojan
53) You need to add a second hard drive and add more memory to a computer. What should you first?
A) Back up all the data
B) Run scandisk on the current hard drive
C) Determine the amount of RAM that is in system
D) Flash the BIOS with the newest version
54) You decide to do some preventive maintenance on a computer system, including blowing
out dust and dirty when you perform the preventive maintenance, what should you also be
doing?
I
A) Check the conditions of the environment, such as space around the case for air flow
and dripping water
W
A) Make sure the system has the newest security patches
i
B) Check for visual defects
s
C) Replace all the cables
h
55)You have been called to an office where a computer is not functioning properly, after they
tell the problem, what is the first thing you should do in troubleshooting the problem?
H
A) Verify the problem
a
B) Gather data from the customer
p
C) Eliminate possibilities
p
D) Isolate the problem
y
E) document your findings and solutions
56)You have a system that has one short beep with nothing on the screen. What is most likely problem?
W
A) There is no problem
o
B) There is a video card failure
r
C) There is a faulty processor
k
D) There is a loose cable
57)When you gather information, what are some of the best questions to ask?(choose all that apply) F
A) Is the computer still under warranty? o
B) Can you show me the problem? r
C) Has any new software been installed recently?
D) Where did you buy your computer? A
E) Have any other changes been made to the computer recently? l
58) After you gather information from the customer, what are the next two things you should
l
try?
A) Gather information from the computer O
B) Verify the obvious issues f
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C) Test the solution o
D) Evaluate the problem and implement the solution r
59) What should you use to gather information from the computer? (Choose all that apply) k
A) Listen for beep codes or look for error messages on the screen
B) windows Event Viewer F
C) device Manger o
D) Connect to the Internet and look for problems concerning the make and model of the in r
question.
60) You are troubleshooting a computer problem but cannot figure out the cause. How can you A
reduce the problem of redundant effort by another technician? l
A) Isolate the problem l
B) Verify the problem and solution
C) Document activities and outcomes of the repair steps O
D) Verify the obvious issues f
61)You are called into an office where the user complains that the monitor is blank. Of these
answer, which of the following will you not do? Y
A) Determine whether the monitor is on o
B) Determine whether the computer is on u
C) Determine whether the contrast and brightness is turned down !
D) Determine the type of computer it is. !
E) Determine whether there is a light on the monitor to indicate if it is on
62)You have a computer that has been turned on, but the monitor is black and none of the fans
are spinning .What is the most likely cause of the problem?
A) The monitor is off.
B) The computer is unplugged
C) The power supply is bad
D) The processor is bad
63) When the power does not go out completely, this problem is related to,
A) Brown out B) power spike C) Blackout D) Power more than
64) If number of computer is 10, how many cable are needed in mesh topology?
A) 185 B) 145 C) 45 D) 90 E) None
65)Address range from (192-223) are assign for_________ network class
A) Class A B) Class B C) Class E D) Class C
66)Among the following which one is the disadvantage of computer network?
A) Inexpensive to Install
B) Requires Administrative Time
C) File Server May Fail
D) The dangers of computer virus
E) All except A
67)Which one is not true about server computer?

A) It has powerful processors

B) It has large size hard disk
C) It has smaller size RAM
D) All
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W
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E) None of the above
r
68)A collection of LNA in two or more organization is called:
k
A) Extranet B) Intranet C) Internet D) MAN
69)Which one of the following is NOT the function of network operating system loaded on the
F
server computer?
o
A) Manages network resources
r
B) Disables clients to access remote drives as if they were on the clients own machine
C) Controls the flow of data
A
D) Maintain security
l
E) None
l
70)Among the following network type which one has no geographical limit?
A) WAN B) LAN C) NIC D) fiber
O
optics
f
71) Sharing programs on a network
A) Saves disk space B) Reduces maintenance cost C) Reduce licensing cost D) All
Y
72)What is the maximum length of a UTP category 5 cable segment in an Ethernet network?
o
A) 100 meters B) 185 meters C) 500 meters D) 2 kilometers E) 200
u
meters
!
73)A device that provides an interface b/n cable and computer is:
!
A) Modem B) Network Interface Card C) Repeater D)
Hub
74)Of the following copper cable which one transmits voice, video, and data?
A) Cat1 B) Coaxial cable C) cat2 D) All
75)Among the following which one has a capacity to transmit signal in the forms of light
pulses.
A) Coaxial cable
B) Microwave
C) Infrared
D) Fiber optics
E) B & D
76)Which cable do you NOT use for LAN that requires a high level of security?
A) Fiber Optics
B) Unshielded twisted pairs
C) Coaxial cable
D) Shielded twisted pairs
77)Which one is fast becoming the most popular LAN cabling?
A) Twisted-pairs cable
B) Coaxial cable
C) Fiber optics
D) Infrared
78)A standard category of UTP that consists of two twisted pairs of copper wire and certified
for voice but not data transition is:
A) Category 1
B) Category 6
C) Category 5e
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D) Category 2
E) A & B
79)Which of the following is the potential problem of copper cable?
A) Cost
B) Addition of two new computer
C) Light pulse interference
D) Crosstalk
80)Which one is the benefit of Centralizing Administration and Support?
A) Centralized Software Update: like Antivirus
B) Centralized Storage and Backup
C) Centralized Processing and management of data, such as Airline reservation.
D) All

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