Startup, Calibration & Operating Errors

Lamp Energy Low: Optimization limit exceeded at n nm

Description Corrective Action

Lamp optimization is adjusted at the Clean flow cell. Click
maximum level. on the Flow Cell button
below to access the
cleaning procedure.
(Link to “Cleaning the
Flow Cell”)
Replace lamp. Click on
the Lamp button below
to access the
“Replacing the Lamp”
video. (Link to
“Replacing the Lamp”)

Electronic A/D failure: Amplifier saturated

Lamp optimization is adjusted at the Recycle power.

minimum level.

Electronic A/D failure

Acquisition via A/D converters is interrupt- Recycle power.

driven. If interrupt is too long, problem
with data acquisition is indicated.
Wavelength span 370 nm: Order filter not in use

Description Corrective Action

In dual wavelength mode: Select wavelengths
• If both selected wavelengths are > that are both above or
370 nm, the detector applies the both below 370 nm.
second order filter to block unwanted
UV light.
• If both selected wavelengths are <
370 nm, the detector removes the
second order filter.
• If the selected wavelengths bracket
the 370 nm threshold, the detector
does not apply the second order filter
and issues a warning message that
any data collected for wavelengths
above 370 nm may contain
inaccuracies because of possible UV
light interference (second order
effects).

Lamp failure

Lamp indicates Off when it should be On. Check lamp icon.

Recycle power to the
2487 Detector.
Replace lamp. Click on
the Lamp button below
to access the
“Replacing the Lamp”
video, (Link to
“Replacing the Lamp”)

Lamp external input conflict

A timed event or action from the unit’s Check contact closure

front panel attempts to change the lamp status.
state in conflict with enabled lamp input Check timed events.
contact closure.
Recycle power.
Method not found

Description Corrective Action

Stored method data is invalid. Recycle power to the
2487 Detector. This
action removes the
error.

Scan not found

Stored scan data is invalid. Recycle power to the

2487 Detector. This
action removes the
error.

Configuration not found

Stored configuration data is invalid. Recycle power to the

2487 Detector. This
action removes the
error.

Lamp data not found

Stored lamp data is invalid. Recycle power to the

2487 Detector. This
action removes the
error. If error occurs
repeatedly, replace the
battery on the CPU.

Peak not found: Erbium n nm

Erbium filter calibration range does not Recycle power to the

contain a local maximum. 2487 Detector.
Remove cuvette.
Is left front panel door
closed?
Flush flow cell. Click on
the Flow Cell button
below to access the
cleaning procedure.
(Link to “Cleaning the
Flow Cell” )
Peak not found: 656 nm Deuterium

Description Corrective Action

Unit sensors cannot determine 656 nm Recycle power to the
peak. 2487 Detector.
Remove cuvette.
Is left front panel door
closed?
Flush flow cell. Click
on the Flow Cell button
below to access the
cleaning procedure.
(Link to “Cleaning the
Flow Cell”)

Calibration not found

Stored calibration data not valid Perform manual

calibration procedure.

Calibration unsuccessful: Peak out of range n.nn nm

Results of a calibration operation differ by Recycle power to the

more than 1.0 nm. Unit uses previously 2487 Detector.
stored calibration points. Remove cuvette.
Is left front panel door
closed?
Flush flow cell. Click
on the Flow Cell button
below to access the
cleaning procedure.
(Link to “Cleaning the
Flow Cell”)

Calibration differs: n.nn.nnn. nm

At startup, unit performs a complete Recycle power to the

calibration which includes re- 2487 Detector.
measurement of all calibration points. Perform Manual
New calibration points are compared calibration again.
stored information from the most recent
manual calibration. If any one of the Contact Waters
points differs by more than 1.0 nm, Technical Service.
detector displays this message.
Lamp Lighting Failure

Description Corrective Action

The lamp failed to ignite. Recycle power to the
2487 Detector.
Check lamp power
connection.
Replace lamp. Click
on the Lamp button
below to access the
“Replacing the Lamp”
video. (Link to
“Replacing the Lamp”)