ANIL KUMAR anil4urhelp@live.

in
+91 9910487061
https://www.linkedin.com/in/anil4urhelp
IT Project Management | Service Delivery | Infrastructure Operations | Collaboration & BI Dashboards

PROFILE SUMMARY
ü ITIL Foundation certified and customer-focused professional with over Functional Skills
14 years of cross cultural experience in IT Infrastructure Management ITIL
with proven record of success leading all phases of diverse technology Budgeting
projects across US, UK, Paris & India KPI Management
Cost Optimization
Technical Leadership
ü Currently associated with Opera Solutions LLC as IT Manager; expertise
Vendor Management
in managing various middleware like Application Server Administration,
Project Management
Configuration & Maintenance
OLA / SLA Management
Data Centre Management
ü Experience in managing full project lifecycle from requirements gathering
Service Desk Management
to final implementation while participating in yearly planning, analysis &
IT Infrastructure Management
implementation of solutions in support of business objectives
Collaboration Tools Management
ü Expertise in analysis, design, implementation and management of enterprise-wide IT infrastructures. Maintains
cordial relationship with stakeholders coupled with strong analytical, problem solving & organizational abilities.
Excellent communicator; leverage technical, business and financial acumen to communicate effectively with client
executives and their respective teams.

CORE COMPETENCIES
Managerial
ü Leadership – leading teams from different departments to achieve organizational goals. Involved in ICT change
projects and service delivery for improvement.
ü Communication – ensuring that communication is ongoing and effective between different departments.
ü IT – keeping up to date with IT systems in the workplace while having an understanding of emerging technologies.
ü Presentation – Presenting ideas and results to different stakeholders across the business including staff and senior
management.
ü Team working – fostering an environment of teamwork to ensure that all products are delivered on time and
company goals are met.
ü Initiative – The ability to work alone and take a lead when hurdles arise or when tasks require completion.
ü Planning - staying ahead of the game and ensuring that plans for the future are clearly labelled out for everyone to
follow
ü Problem Solving – adapting to the ever changing environment and reacting quickly to meet challenges.

Technical
§ Collabration Tools: SharePoint 2010, 2013, SharePoint Online
§ Mobile Device Management: MS Intune, MobileIron, XenMobile
§ DashBoard and Reporting: Qlikview Desktop and Server, Power BI, Crystal Reports
§ Email Web Security and archiving service: Postini by Google and Mimecast
§ EndPoint Protection: RSA SecurID Endpoint, Symantec Endpoint Antivirus, PGP Encryption, Computrace
§ Office Suite: Office 365 (Exchange, Skype for Business, Yammer, OneDrive, Office Suite, Staffhub, Teams,
Forms, BI)
§ Monitoring: Alerta, Solarwinds NPM, LEM, APM, Manageengine ADAuidtPlus, Exchange Reporter, Office 365
Reporter
§ Virtulisation: VMware Esx
§ Managed File Transfer: IPSwitch MoveIT Automation, IBM Sterling NDM, Globalscape SFTP
§ ServiceDesk: ManageEngine - Service Desk Plus MSP, BMC - TrackIT
§ Operating System: Windows Server Family 2016,2012,2008, 2003, 2000, NT
PROFESSIONAL EXPERIENCE
Since Oct’08 with Opera Solutions LLC as IT Manager
Key Deliverables:
ü Heading a team of onshore / offshore resources from diversified business and technical units and keeping a close
check on offshore delivery management, technical deliverables of concurrent projects
ü Overseeing the entire gamut of activities including:
o IT Management, systems, infrastructure, applications and support
o Development of procedures, standards and guidelines for the delivery if critical IT/IS services
o Requisition and purchase activities for IT Department as per generally accepted accounting principals
ü Working in close coordination with IT Managers to resolve defects and technical issues
ü Creating and managing annual IT capital expenditure and operating expenses budgets for onshore and offshore
projects and Infrastructure
ü Maintaining cordial relationships with vendors that provide services to IT while managing vendor contracts
ü Implementing continuous improvement plan for IT Change Management
ü Giving response to RFPs/RFQs/RFIs, writing SOW and creating project proposals
ü Maintaining the confidentiality, integrity and availability of systems, networks and data through planning,
development, implementation, maintenance and enhancement of systems
ü Leading cross-functional team while resolving conflict
ü Ensuring high availability and acceptable levels of performance of critical host environment
ü Conceptualizing and implementing procedures, programs and documentation for backup and restoration of host
operating systems and host-based applications

Highlights:
ü Instrumental in establishing offshore technical support capability to address L2-L3 Administrators for data centre,
internal/external users in 2009-10
ü Introduced various product-based solutions for better managing company’s IT in areas around Active Directory,
Application Security, System Monitoring, SLA Monitoring.

Onsite Projects
ü Branch Office Setup, Noida, India 2012 (Duration: 4 month)
ü Branch Office Setup, Paris 2012 (Duration: 2 Months)
ü Branch Office Setup, Boston 2015 (Duration: 2 Months)
ü Data Center move, Jersey City 2015 (Duration: 3 Months)
ü Office 365 Implementation, Noida 2016 (Duration: 4 Months)
ü Microsoft Intune implementation, Noida 2017 (Duration: 2 Months)
ü RSA SecurID Implementation, Jersey City 2018 (Duration: 3 Months)

ENTREPRENEURIAL ASSIGNMENTS
Apr’01 – Oct’08 with Shubham Computers, Delhi, India as Proprietor

Commenced career with Techbooks International, Delhi, India as XML/SGML/COBOL Programmer

PROFESSIONAL CERTIFICATIONS
ü SharePoint Online Responsive Design Framework Foundation, spexp.me (March 2017)
ü ITIL Foundation, APMG International, License# 1000227978 (September 2015)
ü Microsoft SharePoint 2010 Configuration, Koeing India (October 2012)
ü MCSE: Microsoft Certified System Administrator on Microsoft Windows 2003 (2003)
ü Professional Diploma in Network-Cantered Computing (GNIIT) from NIIT Ltd. (1997-1999)

ACADEMIC CREDENTIALS
ü B. Com. from Delhi University, Delhi, India in 1999