Introduction

Effective organizational management remains to be a crucial factor in improving

environments for all stakeholders, both internal and external. Studying organizations is
essential for gaining an understanding of how to successfully manage an organization,
especially for aspiring managers.

As students are driven to enter the business world, we believe having a solid basis of
theoretical information is critical to becoming an outstanding manager. Deloitte is a
noteworthy example of such an organization. Deloitte Touche Tohmatsu Limited, a leading
multinational firm, and member of the "Big Four" consulting firms, offers diverse services
such as audit, consulting, financial advisory, risk advisory, and tax. As a global leader in
professional services, Deloitte excels at delivering great results reflecting their managerial
capabilities. The firm attributes its sustained success to a culture based on values such as
commitment, integrity, client value, and strength through cultural diversity. Thus, studying
and analyzing this multinational organization can give us insightful details into a c
management.

In this report, we will investigate the scope of different managerial aspects, using qualitative

environment, strategy, structure, sustainability, and internationalization.

Firstly, we will look at the identity which explores the identity of Deloitte. The identity
section will elaborate on the bibliography and history of Deloitte. The environmental aspect
addresses the external factors influencing the corporation, including political, economic,
social, technological, environmental, and legal aspects. Moving onto the third aspect, we will

its mission as well as its technical strategies in terms of consulting. In the next facet, we
explore the structural aspect of Deloitte and the types of structure they used to maintain the

sustainability management. Having covered the previously mentioned aspects, we will delve
into the internationalization of the company.

The in-depth research on Deloitte has been carried out by six international students of KU
Leuven pursuing a Bachelor of Business Administration, each student has completed an in-
depth analysis on one topic. The six students being Brahim Belhadi, Claudia Vallejo
Menendez, Madina Guliyeva, Petru Enciu, Shivangi Jha, and Touliver Nguyen.

For the process of research, we have used primary sources and secondary sources. We have

what helped Deloitte become one of the best workplaces in 2023. Furthermore, we have
carefully studied other secondary reliable sources to uncover other important information
about the company.

This report has helped us gain a more practical point of view in terms of the managerial
dimensions of a highly successful organization like Deloitte. We hope this report will help the
readers with a comprehensive understanding of the various managerial aspects of Deloitte.
Identity

Deloitte Touche Tohmatsu Limited is a multinational firm whose services include audit and
assurance, consulting, financial advisory, risk advisory, tax and other related activities. This
des KPMG, PwC and
EY), thus it is one of the largest professional service networks in the world operating with
close to 90% of the Fortune Global 500® and thousands of private companies.

The powerhouse that is Deloitte nowadays is the product of over a century's legacy and
multiple business mergers. Its historical evolution can be traced back to the 19th century and
the development of modern accounting in England when William Welch Deloitte, an
independent public accountant, successfully conducted an audit for The Great Western
railway. Witnessing the increasing demand for this service, the accountant and politician
George A. Touche established his own company in 1898. In 1972 Deloitte Haskins & Sells
was created as a result of the merger of Deloitte and Haskins & Sells, a leading U.S. audit
firm founded by Charles Haskins and Elijah Watt Sells. By 1989, the firm joined forces with
Touche Ross to form Deloitte & Touche, which was subsequently renamed Deloitte Touche
Tohmatsu as a recognition of the work of three leaders of the profession. (Deloitte. (n.d.).
History Timeline)

As of today, Deloitte employs more than 345,000 professionals and carries its motto of
"Making an impact that matters" across more than 150 countries spread all over the world
(Deloitte. (n.d.). Global Report 2015: Locations)

carrying out its activities with the highest possible quality and excellence. Complementing

first choice of the most sought-

in their sector through delivering outstanding services. Furthermore, Deloitte has managed to

them in everything it does. (Deloitte. (n.d.). Vision, Values, Strategy.)

Between 2021 and 2022 Deloitte's total revenue saw an 18% increase from $50.2B in FY2021
to $59.3B in FY2022. By providing five different types of service, each business represents
unequal segments of the revenue with consulting being its main activity (provided in 2022
$25.8B). Geographically, Deloitte's largest market is the US, where $30.7B of its revenue
comes from. (Deloitte. (n.d.). Global Report on Business (2022))
Environment

To chart the main external influences impacting Deloitte, the PESTEL framework is going to
be used. It evaluates the influence of political, economic, social, technological,
environmental, and legal factors on an organization.

As previously stated, Deloitte is a multinational firm. This reach exposes it to numerous

political environments. The framework within which Deloitte operates is directly shaped by
the stability of governments and the policies instituted in that country. An example was the

, Annual Report, 2022)

Economic conditions directly shape the performance of Deloitte. Elements like inflation,
recession or the opposite, economic growth can influence consumer decisions. Economic
downturns may constrain client's budgets, thus reducing spending on consulting and advisory
services, affecting Deloitte's revenue. This logic also applies in the opposite direction if
makers see economic growth.

behavior, evolving
demographics and social trends. These factors require the firm to remain agile and responsive
to changing societal dynamics. One of the principles by which Deloitte operates is diversity
and inclusion and commitment to its CSR (Corporate Social Responsibility). These are crucial
in maintaining the reputation and adapting to social influences (Kwasi Mitchell, 2023)

Deloitte is proactively embracing technological advances acknowledging the fact that

n.d.). Rapid advancements in data analytics, artificial intelligence or even blockchain

technology can bring significant advantages to companies that may struggle to keep up with

quality and efficiency of its services.

The in-depth analysis of the environmental factor will be deferred to the forthcoming
sustainability section.

Deloitte must follow the strict standards given by the legal and regulatory framework. They
cannot alternate them as it can jeopardize the firm or their own clientele leading to potential
legal actions.
Strategy

Deloitte's strategy consulting services are essential in assisting businesses in navigating the
challenging terrain of company strategy and execution. Deloitte's methodology specially
integrates strategic planning and business transformation which might lead to a boost in
performance. They customise strategies to meet the difficulties of each customer and industry
by utilising their industry expertise, data analytics capabilities, and technology solutions,
which align their goals and objectives. Moreover, Deloitte also helps businesses change their
operations, procedures, and business models to accommodate evolving market dynamics and
technological advancements which involve process optimization, organisational
reorganisation, or digital transformation.As a result, it is significant that the influence of
Deloitte's strategy consulting services in businesses through creative and proper plan have
boost their performance as the target and the sustainability of the organisation.(Strategy.
(n.d.). Deloitte Montenegro)

With extensive business knowledge and a wide network of professionals, Deloitte provides a
full range of services covering the whole merger and acquisition lifecycle. They help
customers find targets, carry out thorough due diligence, and create effective integration
plans. Deloitte is also excellent at assisting businesses in making educated choices by
assessing the operational, financial, and strategic facets of potential M&A deals. They are
aware that a smooth integration process is essential to the success of any transaction, and their
knowledge guarantees that clients can efficiently combine and maximise recently acquired
businesses or assets. Deloitte helps clients reach their strategic goals and optimise the value of
their merger and acquisitions (M&A) transactions by utilising their extensive analytical
capabilities, industry knowledge, and worldwide reach. (Strategy. (n.d.). Deloitte
Montenegro)

Deloitte is also careful and serious in developing their internal sectors such as human and
technology. Firstly, building a culture that encourages learning, development, and diversity is
always a top priority for Deloitte. Their goal is to draw in, hold on to, and nurture exceptional
talent so that their professionals may fulfil their potential and have a beneficial influence. To
support and develop the talent of their future employees, they have established many awards
and recognition such as South Africa
Choice Awards 2022, and Universum South Africa Most Attractive Employer Awards 2022
(Awards and recognition, Deloitte). Furthermore, they also emphasize the importance of
technological enhancement. As part of their purpose, they assist clients in using emerging
technologies and the digital revolution to propel their businesses forward. Risk management
is an application of Deloitte technology. This can protect organisations against a wide range
of potential threats and uncertainties through a wide range of services, including supply chain
risk assessment, regulatory compliance, and one of their most popular services: cyber security
which protects clients from cyber threats. With the help of Deloitte's risk management
technology, businesses can navigate the unpredictable landscape of the modern business
world with confidence knowing they are ready to identify and manage any hazards.
Structure

Having looked at the strategy of Deloitte, we will explore the formal structure of the
organization. Just as with any organization, structure is of uttermost importance to achieve
efficient business practices. This is also the case with Deloitte, a leading global provider of
audit and assurance, consulting, financial advisory, risk advisory, tax, and related services
(Deloitte Global, 2022a). As a global industry leader that has existed for more than 175 years,
active in 150 countries and territories with more than 415,000 people worldwide, Deloitte
excels at having an up-to-standard structure (Deloitte US, 2015). Deloitte s well-defined
structure allows it to lead the industry from local to global levels.

The Deloitte Organization consists of Deloitte Touche Tohmatsu Limited (DTTL) also
known as Deloitte Global and its member firms (Deloitte Global, 2022a). DTTL functions
using the member firm structure, where numerous member firms share benefits with one
another (IvyPanda, 2022). These firm members are independent firms primarily organised on
a regional or national level embracing the same brand and other professional guidelines and
protocols and are neither branches nor subsidiaries of Deloitte Touche Tohmatsu Limited.
This structure enables the member firms to have a deeper understanding of the regional
markets. While also facilitating these firms to be more independent and to have a direct
contribution to their credibility and growth. For illustrative purposes, consider Deloitte
Tohmatsu LLC not to be mistaken with Deloitte Touche Tohmatsu Limited - a member firm
of DTTL. This firm is active in Japan and is part of both Deloitte Asia Pacific Limited, a more
regional member of DTTL, and the Deloitte Network in Japan (Deloitte Japan, 2023). Deloitte
Tohmatsu LLC is further divided into its members, each departmentalized by the service
provided (as seen in appendix A).

As the Deloitte Organization and its members must maintain high levels of quality and
integrity, it is of dire need to maintain governance and management structures on both global
and regional levels. Deloitte Global is led by the DTTL Executive and the DTTL Board
(Deloitte Greece, 2015). The DTTL executive consists of certain leaders of the Deloitte

DTTL's vision and strategy and have management responsibility in clients, services, and
talent; operations; regulatory; and legal matters. The DTTL Board - as the body with the most
authority - oversees the most critical governance matters such as global strategies, major
transactions, and the appointment of the CEO. Member firms must live up to certain criteria
to achieve efficient management. DTTL has implemented standards for its members to
achieve this. These standards include a formal and centralized management structure, a
governing body, and a representative.

As seen above, the formal structure of the Deloitte Organization is a very intricate and well-
defined one. It is evitable to say that this structure is a key factor to the global success the
Deloitte Organization lives up to.
Sustainability

environmental impact of Deloitte as a whole and secondly the services rendered by them to
enhance the sustainability practices.

as the most pressing issue to focus on over the next year, furthermore 75% of the organization
says that they have increased their investment on sustainability over the past year. Deloitte
has taken several actions to combat the ugly reality of climate changes efficiently. Some of
them being using more sustainable materials like lower-emitting products, increasing the
efficiency of energy use for instance energy efficiency in buildings, using energy efficient or
climate-friendly machinery, technologies and training employee on climate change actions
and impacts, developing new climate friendly products or services, requiring suppliers and
business partners to meet certain sustainability criteria, updating, or relocating facilities to
make them more resistant to climate impacts, and incorporating climate consideration into
lobbying or political donations. (Deloitte, 2023)

Furthermore, Deloitte has a special focus on developing a more sustainable and responsible
supply chain through the WorldClimate
changes. The organization is assessing, managing, and reducing supply chain emissions that

Procurement Sustainability team, to explicitly implement sustainability in the supply chain

and the procurement process. (Sustainable and Responsible Supply Chain | Deloitte Global,
2023)

In addition, Deloitte has invested in one of the largest global networks of sustainability
experience, called Deloitte Sustainability & Climate which includes an investment of US$1
billion in client-related services, data driven research and assets and capabilities. The Deloitte

on the UN Sustainable Development Goals and the commitments of the Paris Agreement,
while driving actions across the corporate world. (Deloitte Launches Global Sustainability
and Climate Business | Deloitte, 2022)

Earlier this year in March, Deloitte also launched GreenLight Solution, a decarbonization
SaaS tool that facilitates an organization in unlocking a clear path to net-zero emissions with
the help of Artificial Intelligence. According to Dilip Krishna, Deloitte Global Sustainability
& Climate chief technology officer this application will provide a way to combine
technology, the services offered by Deloitte and an ecosystem of alliances, which will in turn
help other businesses in taking a carbon-neutral route. (Deloitte Greenlight Solution | Deloitte
Global, 2023)

Additionally, Deloitte maintains accountability and transparency by publishing Annual

-
wide sustainability goals. It also partners with local communities to support local
environmental and social causes. Thus, Deloitte has a strong portfolio of sustainability
initiatives taken to reduce the effects on environment, while at the same time remaining one
of the big-4 Firms globally.
Internationalization

Deloitte is a workplace of 330,000 employees across 150 different countries showing us the
first signs of their internalization. Out of the four major accounting firms, Deloitte ranked
highest in terms of global employee count in 2020. Compared to its closest competitor EY,
which employed about 300,000 people, Deloitte employed 334,800 people. According to a
breakdown of the global revenue of the four largest accounting firms by region in 2020,
Deloitte was the top firm in the Americas, bringing in 25.3 billion dollars. But PwC
outperformed Deloitte in the regions of Europe, the Middle East, Africa, and Asia Pacific,
generating about 1.7 billion more dollars in revenue. As known, Deloitte has firmly
popularized itself in the official market alongside numerous firms. Despite the formidable
challenges associated with internationalization, Deloitte actively pursues and sustains this
trajectory as a fundamental driver for growth and strategic competitiveness. Recognizing the
profound impact of global influences on organizational operations, Deloitte distinguishes
itself by offering value-added internationalization services through a diverse range of
capabilities. (Internationalization, Deloitte Private 2023)

At Deloitte, internalization is essential to know the way international influences and

Deloitte itself. Operations and international influences involve the market opportunities being
evaluated within the firm to find the best strategic options for development. Deloitte adopts a
thorough strategy, examining economic and financial data as well as external factors. They
offer vital business unit and intangible asset valuation services, which are necessary for
establishing international alliances. Their in-depth analyses offer a calculated approach to
entering new markets by pointing out possible obstacles and providing guidance on tax laws.
In the end, Deloitte does more than just handle business; via shareholder networks and
corporate engagement programs, they create financial bonds and connections throughout the
world. (Internationalization, Deloitte Private, Deloitte Malta 2023)

To seize growth possibilities, firms frequently go all-in on strengthening their foundations,

pursuing those delicious economies of scale. When these businesses set their sights on new
markets, they're not simply thinking big they're thinking international. For instance,
Deloitte, they're not just expanding new possibilities, they're plunging headfirst into other
markets, opening a wealth of opportunities. They're gaining new clients, upping their
earnings, and innovative ideas. It's not just about making money; it's about crossing borders
and getting the good things internationally. (International Expansion Strategy, Deloitte, 2023)

Deloitte continues to refine the foreign expansion tactics that are significant for
success while outlining its international development strategy in the process. This strategy
supports enterprises entering foreign markets, prioritizing sustainable growth. In addition,
Deloitte acknowledges the main role of aiding foreign companies in local market entry,
offering services like strategic financial allocation, and assistance with management.
Furthermore, Deloitte guides in developing effective positioning strategies while crafting
brands aligned with internationalization goals. In essence, Deloitte serves not just as a
consultant but as a strategic partner, navigating enterprises through international complexities
for thriving success. (International Expansion Strategy, Deloitte, 2023).
Conclusion
Deloitte consistently acts on the five dimensions of the managerial study which include its
environment, strategy, structure, sustainability, and internationalization. With a rich heritage
dating back to the 19th century, Deloitte has evolved through mergers to become a global
powerhouse, serving nearly 90% of the Fortune Global 500 and numerous private companies.
Primarily, Deloitte's mission focuses on helping clients and employees excel, while its vision
emphasizes being the first choice for top clients and talent.

Strategically, Deloitte plays a vital role in supporting companies and organizations to achieve
their goals and targets through risk avoidance, strategic and business process advice, and
M&A lifecycle support. Deloitte's consulting service has been proven to be boosting company
performance through many years of work and experience. Moreover, not only does Deloitte
emphasize on the importance of human resources through establishing many awards
internally which has significantly enhanced employees' performance, but they also have a
good strategy for technology development, especially in risk management and cyber security

On
extremely dynamic environment, which is constantly shaped by political, economic, societal,
technological, and legal influences. Their capacity to navigate political uncertainties and
economic fluctuations, their eagerness to adapt to technological advancements, their
flexibility towards social changes, and their strict adherence to legal standards lead to ongoing
success and leadership in this market.

- on both regional and international levels - is an

exceptional and intricate one. This allows them to excel at their core business activities
causing them to be industry leaders. This shows how important having a functional and
efficient structure is for an organization to be proficient.

Deloitte also values and cares for environmental sustainability. Deloitte has a rich
sustainability portfolio working towards Climate changes like the World Climate strategy,
lowering emissions, Deloitte Sustainability & Climate, decarbonization tools like GreenLight
Solutions, etc. Furthermore, it also maintains transparency by releasing its annual
Sustainability Report that highlights the progress in reaching their companywide goal in
environmental sustainability. According to Sustainability Magazine, which celebrates the
sustainability credentials of the bigger businesses, Deloitte is listed as one of the top 20
companies. Thus, Deloitte is performing well in sustainability and has a rich and diverse
portfolio for the same.

When talking about internationalization, Deloitte is a globally popular advisory firm, that
acknowledges the need for internationalization for long-term prosperity. Therefore, they help
firms in the process of navigating the complications of accessing international markets by
providing various solutions with their services. Deloitte proactively leads firms through the
difficulties of international growth, from market evaluation and business strategy to tax
guidance and the creation of infrastructure. In addition, Deloitte continues to assist
organizations to create identities globally and prosper in numerous markets by establishing
economic and contractual connections. In essence, Deloitte's global expansion approach is to
provide value, produce profits, and open opportunities for development for its customers on a
worldwide scale.
References
Appendices
Appendix A

Appendix B
Appendix C

Between 2006 and 2022, Deloitte increased its number of employees by over a quarter of a
million people worldwide. Price Waterhouse Coopers (PwC), Ernst & Young (EY), KPMG,
and Deloitte are the Big Four professional services firms. Deloitte is large among them.
Deloitte offers a variety of services, including enterprise risk management, tax, consulting,
financial advisory, and audit.

Appendix D

- Deloitte, 2021.
their understanding