1 Important Notes ........................................

2 Structure ................................................... 2
2.1 Built-in Camera .................................. 2
2.2 LCD .................................................... 2
2.3 Interfaces ........................................... 3
2.4 Keys and Indicators ........................... 4
3 Operation Guide ....................................... 8

4 System Settings ....................................... 9

4.1 Menu Topology .................................. 9
4.2 Configuration ..................................... 10
5 Using the VT8220 ..................................... 18
5.1 Placing Calls ...................................... 18
5.2 Answering Calls ................................. 19
5.3 Using Phone Book ............................. 19
5.4 Using Call Records Records .............. 23
5.5 Querying Status ................................. 24
5.6 Monitoring .......................................... 24
5.7 Using NAT service ............................. 25
6 Trouble Shooters ..................................... 28
6.1 Startup Problems: .............................. 28
6.2 Registration Problems: ...................... 28
6.3 Calling Problems: ............................... 30
6.4 Audio Problems: ................................ 32
6.5 Video Problems ................................. 33
6.6 Upgrade Problems: ............................ 35
6.7 NAT Problems ................................... 36
Appendix A Inputting Numbers, Letters
and Symbols ................................................ 37

Appendix B Upgrading Guide .................... 39

B.1 Auto-Upgrading ................................. 39
B.2 PC Upgrading .................................... 41
Appendix C Specifications ......................... 43

Index .............................................................
HUAWEI

ViewPoint 8220 Broadband Videophone

User Manual

T2-060167-20050405-C-1.01
Copyright © 2005 Huawei Technologies Co., Ltd.

All Rights Reserved

No part of this manual may be reproduced or transmitted in any form

or by any means without prior written consent of Huawei Technologies
Co., Ltd.

Trademarks

, HUAWEI, C&C08, EAST8000, HONET, , ViewPoint, INtess,

ETS, DMC, TELLIN, InfoLink, Netkey, Quidway, SYNLOCK, Radium,
M900/M1800, TELESIGHT, Quidview, Musa, Airbridge, Tellwin,
Inmedia, VRP, DOPRA, iTELLIN, HUAWEI OptiX, C&C08 iNET,
NETENGINE, OptiX, iSite, U-SYS, iMUSE, OpenEye, Lansway,
SmartAX, infoX, TopEng are trademarks of Huawei Technologies Co.,
Ltd.

All other trademarks mentioned in this manual are the property of their
respective holders.

Notice

The information in this manual is subject to change without notice.

Every effort has been made in the preparation of this manual to ensure
accuracy of the contents, but all statements, information, and
recommendations in this manual do not constitute the warranty of any
kind, express or implied.
Contents

1 Important Notes........................................................................................ 1

2 Structure ................................................................................................... 2
2.1 Built-in Camera .............................................................................. 2
2.2 LCD ................................................................................................ 2
2.3 Interfaces ....................................................................................... 3
2.4 Keys and Indicators........................................................................ 4

3 Operation Guide ....................................................................................... 8

4 System Settings ....................................................................................... 9

4.1 Menu Topology............................................................................... 9
4.2 Configuration................................................................................ 10

5 Using the VT8220 ................................................................................... 18

5.1 Placing Calls ................................................................................ 18
5.2 Answering Calls ........................................................................... 19
5.3 Using Phone Book........................................................................ 19
5.4 Using Call Records....................................................................... 23
5.5 Querying Status ........................................................................... 24
5.6 Monitoring .................................................................................... 24
5.7 Using NAT service........................................................................ 25

6 Trouble Shooters.................................................................................... 28
6.1 Startup Problems:......................................................................... 28
6.2 Registration Problems: ................................................................. 28
6.3 Calling Problems: ......................................................................... 30
6.4 Audio Problems:........................................................................... 32
6.5 Video Problems ............................................................................ 33
6.6 Upgrade Problems: ...................................................................... 35
6.7 NAT Problems .............................................................................. 36

Appendix A Inputting Numbers, Letters and Symbols .......................... 37

i
Appendix B Upgrading Guide .................................................................. 39
B.1 Auto-Upgrading............................................................................ 39
B.2 PC Upgrading .............................................................................. 41

Appendix C Specifications ....................................................................... 43

Index........................................................................................................... 44

ii
1 Important Notes

Place the ViewPoint 8220 Broadband

Videophone (hereinafter referred to as
VT8220 ) on a flat and stable surface.

The place is dry, not close to any heat

sources, with good ventilation and not
directly exposed to the sun. The
temperature should be within 0 ºC–40 ºC.

Should any fluid leak into the VT8220,

unplug the power cable of the VT8220 and
contact the maintenance personnel for
repair.

Use only the power supply shipped

with the VT8220.
When the VT8220 is not in use for a long
time or its condition is abnormal, unplug
the power cable.

Clean the VT8220 using a piece of cloth

dipped with detergent and water. Do not
use the solution of benzene, alcohol or
gasoline.
Do not use any detergent to clean the
LCD.

Do not dismantle the VT8220.

1
2 Structure
(1) Built-in camera
(2) LCD
(3) Keys
(4) Built-in microphone
(5) Built-in speaker
(6) Sound volume adjuster
(7) Handset
(8) Interfaces
(9) Power indicator
(10) Contrast adjuster
(11) Lum adjuster

2.1 Built-in Camera 2.2 LCD

The built-in camera can be The LCD can be turned backward for up
turned downward for up to 45 to 45 degrees, and left and right for up
degrees. See the following to 20 degrees. See the following figure.
figure.

2
2.3 Interfaces
1 2 3 4 5 6 78

(1) Power switch: To power on or off the VT8220.

(2) Network interface (PC): To connect the VT8220 to a PC using a
standard network cable.
(3) Network interface (LAN): To connect the VT8220 to a broadband
network using a standard network cable.
(4) Power interface: To connect the VT8220 with the transformer.
(5) Video OUT: To output video to an external device (such as a TV).
(6) Audio OUT: To output audio to an external device (such as a TV).
(7) Video IN: To input video from an external device (such as a
camera).
(8) Audio IN: To input audio from an external device (such as a
microphone).

The pictures and illustrations of the VT8220 may be different from

the actual one.

3
2.4 Keys and Indicators

No. Name Specifications

(1) Power indicator Indicating normal power supply when it
is ON.
(2) <MEETING> This key is reserved.

(3) <CAMERA> To choose either the built-in camera or

an external one connected to the
VT8220.
(4) <PRIVACY> To switch on or off the camera lens.
When it is switched off, the Privacy
picture is sent to the opposite user.
(5) <PIP> To switch local LCD display among
local video, remote video and PIP (both
local and remote videos are displayed).

4
No. Name Specifications
(6) <OK> y To place the call after dialing the
desired number.
y To enter System settings screen
when the VT8220 is not in a call.
y To confirm an operation.
(7) Arrow keys y To move the cursor or highlighted
frame.
y Special usage:
(1) In the local video screen, you can:
z Enter the phone book by pressing
the Down arrow key.
z Enter the [Missed calls] screen by
pressing the Up arrow key.
(2) In the [Video-Advanced] screen, if
you enter the setting menu of any item,
you can select one of the four
parameters by pressing Up or Down,
and change the value of the parameter
by pressing Left or Right.
(8) <CANCEL> y To delete the previous character
when the cursor is in an editing box.
y To cancel any change or return to
the upper level menu.
(9)/(10) <TELEPHONE> Keys:
< VIDEOPHONE > y TELEPHONE: To set the calling
mode as telephone.
y VIDEOPHONE: To set the calling
mode as videophone.
Indicators:
y Both TELEPHONE and
VIDEOPHONE indicators flash:
Indicating there is an incoming call.
y TELEPHONE indicator is ON:
Indicating the current calling mode
is telephone.
y VIDEOPHONE indicator is ON:
Indicating the current calling mode
is videophone.

5
No. Name Specifications
(11) <ONLINE> Key:
To try to register with or log off the
server.
Indicator:
y Periodic slow flash (OFF and On
each for 0.5 seconds): Connecting
to the network.
y Periodic quick flash (OFF and On
each for 0.125 seconds):
Registering with the server.
y Always ON: Registration succeeded
and the VT8220 is online.
y Always OFF: Registration failed and
the VT8220 is offline.
(12) Numeric and To input numbers, letters and symbols.
symbolic keys
(13) <CALL> To enter the Call screen or place a call.

(14) <SPEAKER> Key:

To enable/disable the hands free
function.
Indicator:
y Always ON: Hands free function is
enabled. When lifting the handset,
the indicator turns off.
z Always OFF: Hands free function is
disabled.

6
Icons on the screen:

indicates the camera lens are closed and the Privacy picture is
sent to the opposite user.

indicates an external camera is connected to the VT8220 and

currently in use.

indicates the VT8220 is offline.

indicates there are missed calls. Query them in the [Call

records] screen.

indicates the monitoring function is enabled.

indicates the microphone is muted.

7
3 Operation Guide

To By

Log on/off Pressing <ONLINE>.

Enter the main menu Pressing <OK>.

screen

Input numbers, letters Pressing numeric and symbolic keys. Refer to

and symbols Appendix A Inputting Numbers, Letters and
Symbols.

Delete numbers, letters Pressing <CANCEL>.

and symbols

Move the cursor or Pressing the arrow keys.

highlighted frame

Select a desired item Moving the highlighted frame to the desired

item and pressing <OK>.

Save and exit the Selecting <Save> in the screen.

current screen

Exit the current screen Selecting <Back> in the screen when in editing
without saving state and pressing <CANCEL> on the VT8220
when in non-editing state.

Note: the following functions are accessible when the VT8220 is engaged
in an ongoing video call.

Change camera Pressing <CAMERA>.

Turn on/off the camera Pressing <PRIVACY>.

Switch picture Pressing <PIP>.

Mute the microphone Pressing <CANCEL>.

8
4 System Settings
Configure the following parameters before using the VT8220.
y User: The user parameters used in registering with the server.
Restart the VT8220 after correctly configuring them.

y Network: The network parameters used in connecting with the

network. Restart the VT8220 after correctly configuring them.

y Bandwidth: The bandwidth used for calls.

y Time: The system time of the VT8220.
y Advanced: The system parameters of frame rate, video settings,
software upgrading and so on.

4.1 Menu Topology

Enter the menu screen by pressing <OK>. The topology of the menu is
as follows.
User
Bandwidth Video
Network Upgrade
Settings
Time Frame rate
PWD modify Monitor
Ring NAT service
Advanced Password
Standby
Audio
Mode
QoS
Cost info
Send phonebook
Reset setting

9
4.2 Configuration
Configure system settings by referring to the following description.

User

z Register server IP/Name: IP or

Domain name of the server.
z User ID/password/Number: The user
ID/ password/number used for
registration.

User-Advanced

z Port: Register port.

The default value is recommended.
z Second server: IP or Domain name of
the second server.

Network

This screen varies according to the net

mode.
z For ADSL (PPPoE) and LAN (PPPoE),
configure the account and password.
z For ADSL (private line) and LAN (Fixed
IP), configure the IP, subnet mask,
gateway IP and DNS (input
100.100.100.100 if there is no DNS) of
the VT8220.

10
Network-Advanced
(Port Setting)

z Port Setting: If you want to configure

the following ports, you can select
Enable. It is Disabled by default.
z It is recommended that you use the
default values for these ports.

Bandwidth

The bandwidth used by the VT8220.

Select it according to the network status.
The 384 kbit/s is recommended.

Time

z Show when idle: If you select this

option, VT8220 shows the current time
on the upper right corner of the display
when it is idle.
z Tm zone/Time: You can set the format
of the time.
z Format: You can select the display
mode of the date.
It is recommended that you set the time
after you restart VT8220.

11
PWD modify

Modify the register password set in User.

This function is supported by Huawei
NGN system.

Ring

The rings for incoming calls.

Video

y Video source: To set whether to send

video to the opposite user when the
VT8220 is called. If it is set as “Close”,
the Privacy picture will be sent instead
of the active video.
y Image size: To set the size of the
picture sent to the opposite
user. ”Large” is recommended. Set it to
“Small” when the VT8220 cannot
communicate with the opposite user
because of inconsistent video format
or the bandwidth is below 128kbit/s.
y Output format: To set the output video
format.

12
Video-Advanced
(Color set)

You can set the video effect on the display.

Click any of the items to enter the setting
screen. Use Left and Right arrow keys to
change the value. Use Up and Down
arrow keys to select another item.

Upgrade

To upgrade the VT8220 software to the

latest version.
Note that improper upgrading may cause
failure in starting up the VT8220
For more information, refer to Appendix B
Upgrading Guide.

Frame rate

The encoding frame rate of the VT8220.

High frame rate ensures smooth video,
and low frame rate ensures good video
quality.
The “Highest” is recommended.

13
Monitor

Turn on the VT8220, the camera and the

microphone. Then call it from remote to
monitor whatever its camera and
microphone can capture.
For more information, refer to 5.6
Monitoring.

NAT service

With NAT service, the VT8220 and a PC

can both log on the network using the
same IP.
For more information, refer to 5.7 Using
NAT service.

Standby

The VT8220 enters the standby state after

it remains idle for the preset period of time.
Press any key or lift the handset to wake
up the VT8220.

14
Password

The password to the Settings screen.

If the password set here is forgotten,
contact the service provider to obtain
super password.

Audio

z Echo cancellation: To reduce echo of

the microphone.
z Noise suppression: To reduce the
effect of environmental noise when
using the speaker of the VT8220.
z Input gain: To adjust the sound volume
of the built-in microphone. The higher
the value, the louder the sound heard
by the opposite user.
z Output volume: To adjust the volume of
the built-in speaker. The higher the
value, the louder the sound heard by
the local user.

Mode settings

The default calling mode for outgoing calls

when the VT8220 is first turned on.
There are two calling modes.
z Telephone
z Videophone

15
Cost info
(Cost setting)

z Enable Cost Count: If you select it, the

fee calculation function is enabled and
you can set the following parameters.
z Show in end call: If you select this
option, the fee prompt box pops up
after each call.
z Caller Rate/Callee Rate: You can set
the call rate for caller and callee. When
you enter the value, use * or # to enter
the radix dot.

VT8220 can calculate the call fee according to the preset rate, and display
it after the call. The fee is only for your reference. The actual fee is
recorded and calculated by the billing system of the service provider.

QoS

z Auto adjust rate: When the network

condition is poor, the VT8220
automatically lowers its rate to ensure
the session is not interrupted.
z IP precedence: The data sent by the
VT8220 can enjoy different priority
level. The bigger the number, the
higher the priority. The default value is
recommended.
z Type of service: The VT8220 supports
QoS, so it can better adapt to complex
network conditions. “Normal” is
recommended.

16
QoS

There are five options in Type of service :

“Normal”: Data is sent across the network without being processing
specially. This option is recommended.
“Min delay”: To maintain the timeliness of data, data is sent across the
network with lowest delay, but there is no guarantee in terms of cell loss
rate.
“Max throughput”: To send maximum data, any amount of data lower than
the maximum is allowed to be sent across the network, but there are no
guarantees in terms of cell loss rate and delay.
“Max reliability”: To successfully deliver data, data is sent across the
network with lowest cell loss rate, but there is no guarantee in terms of
delay.
“Min cost”: To send data at lowest cost, the data is sent across the network
using least resources, and there are no guarantees in terms of cell loss
rate and delay.

The equipment at the network side provide Quality of Service

(QoS) guarantee according to the QoS tag in the IP packets. The
QoS tag includes IP precedence and Type of service.

Send phonebook

To send the data of the phonebook to

another VT8220.
For more information, refer to 5.3 Using
Phone Book.

Reset setting

To restore all the parameters to the default

values after restarting the VT8220.

17
5 Using the VT8220
Use the VT8220 for the following functions.
y Communication: Placing or answering telephone or video calls to
or from other users.

y Phone book: Calling, adding, editing, deleting or querying users in

the phone book.

y Call records: Searching the desired call record by types of missed

calls, answered calls or dialed calls; and calling, deleting,
querying or saving a call record.

y Querying: Querying the registration status, network status and the

VT8220 information.

y Monitoring: Monitoring the place where the VT8220 is placed.

y NAT service: The VT8220 and the PC connected with it log on the
network at the same time.

5.1 Placing Calls

(1) Press or to set the VT8220 to the telephone or
videophone mode.

(2) Lift the handset and listen to the dialing tone.

(3) Press the number keys to enter the screen shown below.

Telephone Calls videophone Calls

18
(4) Input the calling number.
In the videophone mode, press before you dial a number to
send audio only in the call.

(5) Press .

5.2 Answering Calls

Answering
Lift the handset or press <SPEAKER> to answer the call.

Refusing
Select <Refuse> in the screen shown below.

The prompt screen for an incoming call automatically closes when

no operation is done for some time. In this case, both Telephone

and Videophone indicators flash and the icon appears on

the screen.

5.3 Using Phone Book

Entering the phone book
Select [Phone Book] in the main menu screen.

19
You can also enter the phone book by pressing the Down arrow
key in the local video screen.

Calling
Select a number or a user in the phone book and press <CALL>.

A user can have several numbers.

Querying

(1) Select [Find].

(2) Input the name of the user.
The result is displayed on the top of the user list.

Fast find

(1) Enter the initial letter of the name that you want to find, for
example “J”, you will see the following box.

(2) The first user that matches the specified letter will be highlighted,
for example “JM”.

20
The records in the phone book are ranked according to the
alphabetical order in which capital letters go before lowercase
letters.

Adding

(1) Select [Add].

(2) Set the parameters in the screen.
(3) Select [Save].

Editing

(1) Select the user to be edited.

(2) Select [Edit].
(3) Edit the parameters in the screen.
(4) Select [Save].

Deleting

(1) Select the user to be deleted.

(2) Select [Delete].
(3) Select [Yes] in the prompt box.

Sending phone book

Suppose VT8220 A is to send the data in its phone book to B.
1. Preparations in VT8220 B

(1) Press <OK> to enter the main menu screen.

(2) Select [Settings] Æ [Advanced] Æ [Upgrade] to enter the screen
shown below.

21
(3) Select [PC upgrade] to enter the screen shown below.

2. Operations in VT8220 A

(1) Press <OK> to enter the main menu screen.

(2) Select [Settings] Æ [Advanced] Æ [Send phonebook] to enter the
screen shown below.

(3) Input the IP of VT8220 B.

(4) Select [Send].
3. Receiving phone book in VT8220 B
After connection between A and B is established, the prompt screen
pops up in VT8220 B. In the screen, select one of the following options.
y Replace: To replace the old phone book with the received data.
y Add: To add the received data to the old phone book.
y Cancel: To refuse to receive the data.
22
5.4 Using Call Records
Entering call records screen
Select [Call Records] in the main menu screen.

Entering missed calls screen

Select [Missed calls] in the [Call records] screen.

You can also enter the [Missed calls] screen by pressing the Up
arrow key in the local video screen.

Operations for [Missed calls], [Answered calls] and [Dialed calls]

are similar. What follows describe the operations for [Missed
calls].

Dialling Back
Select [Dial Back].

Saving

(1) Select [Save].

(2) Select [New entry] or [Add to original entry].

y To add as a new entry.

23
Step1: Select [Name] and input a user name by pressing the numeric
and symbolic keys.
Step2: Select [Type] to display the available types.
Step3: Select the desired type.
Step4: Select [Save].
y To add to an existing entry.
Select an existing user and add the call record as one of the user’s
numbers, and the rest steps are the same as those for adding a new
entry in the Call records.

Viewing details
Select [Details].
The user name, number, type and call duration are displayed.

Deleting All

(1) Select [Del All].

(2) Select [Yes] in the prompt box.

5.5 Querying Status

(1) Select [Status] in the main menu screen to enter the screen
shown below.

(2) Select the desired item to view the status information.

5.6 Monitoring
Use the monitoring function as follows. Suppose there are VT8220 A
and B.
(1) Set monitoring parameters in VT8220 A.
(2) VT8220 B calls VT8220 A.

24
(3) VT8220 A automatically answers the call. If the monitoring
password has been set, the screen of VT8220 B is black or
displays a prompt of "Input the monitoring password".
(4) Input the monitoring password in VT8220 B and VT8220 A will
send picture and sound to VT8220 B.
Set monitoring parameters in VT8220 A as follows.
(1) Select [Settings] Æ [Advanced] Æ [Monitor] to enter the screen
shown below.

(2) Set the parameters and select <Save>.

The icon appears on the screen of VT8220 A, indicating the

monitoring function is enabled.

y Auto answer: To enable VT8220 A to answer the monitoring call

automatically.

y Prompt remote user: To prompt the user to input the password. If

this check box is not selected, a black screen without any prompt
is displayed in VT8220 B.

y Password/Confirm password: The password that must be input

before VT8220 A send picture and sound.

y Auto answer after: The duration from the time when VT8220 A
begins to ring until the time when it automatically answers the call.

5.7 Using NAT service

1. Connecting
In the rear panel of the VT8220, there are LAN and PC interfaces.

25
y LAN: For connection of the VT8220 with the network (LAN or
Internet).

y PC: For connection of the VT8220 with a PC.

PC
Modem/LAN switch
Internet/LAN

VT8220

2. Setting NAT service

(1) Select [Settings] Æ [Advanced] Æ [NAT service] to enter the

screen shown below.

(2) Set the parameters and select [Save].

y NAT service: To enable or disable NAT service.

y DHCP service: To enable or disable DHCP service (obtaining an
IP automatically) provided by the VT8220. Enable DHCP service
if it is not available in the subnet of the VT8220.

Caution: Do not enable more than one DHCP service in one

subnet.

26
y NAT gateway: The IP of the NAT gateway. It must be a C type IP
(ranging from 192.0.0.0 to 223.255.255.255) with 1 already set as
the last byte.

y DHCP/DHCP mask: They are automatically adjusted according to

the NAT IP.
3. Setting TCP/IP for the PC

y If the DHCP service is available in the subnet, select “Obtain IP

address automatically” in the TCP/IP properties. See the following
dialog box.

y If the DHCP service is not available in the subnet, select “Use the
following IP address” in the dialog box above. Then input an
unused IP address which is in the same subnet with the VT8220.
The subnet mask, gateway and DNS must be the same with
those of the VT8220. Refer to the Network screen of the VT8220.

27
6 Trouble Shooters
The following sections provide common trouble shooters.

6.1 Startup Problems:

There is no picture on the screen after startup.

Possible reason Solution

(1) The power is not (1) If the indicators and LCD are not on,
switched on. check the connection between the
(2) The VT8220 is set to VT8220 and the power supply.
standby state. (2) If the indicators are on, push the
(3) The software or toggle switches on the rear panel of
hardware of the the VT8220 upward and restart the
VT8220 is faulty. VT8220.
(3) Press the keys on the VT8220.
z To wake up the VT8220 if it is in the
standby state.
z If there is the key-pressing tone, the
LCD is faulty.
z If there is no key-pressing tone, the
software is faulty. Upgrade the
software.

6.2 Registration Problems:

On startup, there is a prompt of “Wrong number or password”.

Possible reason Solution

The number or password Input correct number and password and
of the VT8220 are not set restart the VT8220.
correctly.

28
On startup, there is a prompt of “DHCP timed out”.

Possible reason Solution

The VT8220 adopts the (1) Check whether the network indicator
DHCP service, but fails to is flashing.
obtain IP address from
the DHCP server. (2) Make sure there is no problem with
the network or the cable by using a
PC to log in the network. Then
connect the VT8220 to the network
again.

On startup, there is a prompt of “Restricted network segment”.

Possible reason Solution

The VT8220 is in the Use another IP which is not in the
restricted subnet restricted subnet.
configured in the server. Or contact the server administrator to
change the restricted subnet.

On startup, there is a prompt of “Register server is not found”.

Possible reason Solution

(1) The VT8220 is not (1) Check whether the network indicator
connected with the is flashing.
server. (2) Check the network and the cable.
(2) The VT8220 is behind (3) Reconfigure the firewall.
a firewall, but the
corresponding firewall
port is not open.

On startup, there is a prompt of “The account is in use now”.

Possible reason Solution

The account is being used Contact the network administrator to get
by another user. back the account.

29
On startup, there is a prompt of “The account is prohibited”.

Possible reason Solution

The account is out of Renew the service.
service.

On startup, there is a prompt of “Wrong IP”.

Possible reason Solution

The IP of the VT8220 is Change the IP to the one in the account.
incorrect. Contact the network administrator to
use password authentication.

6.3 Calling Problems:

There is a prompt of “The called does not respond”.

Possible reason Solution

The called user does not Try later.
answer the call.

There is a prompt of “The called is offline”.

Possible reason Solution

The called user is not Ask the opposite user to register to the
registered to the server. server.

There is a prompt of “The number you dialed does not exist”.

Possible reason Solution

(1) The called number is (1) Make sure the called number is
wrong. correct.
(2) The called user is (2) Register to the same server with the
registered to a called user if possible.
different server.

30
There is a prompt of “The called is busy”.

Possible reason Solution

The called user is Try later.
engaged in a call.

There is a prompt of “Insufficient balance in your account”.

Possible reason Solution

The money in the account Recharge the account.
is not enough to pay for
the current call.

There is a prompt of “Server refused your bandwidth request”.

Possible reason Solution

The bandwidth of the (1) In the [Bandwidth] screen, select a
VT8220 exceeds the one bandwidth lower than the current
allowed by the server or one and call again.
specified when opening
account. (2) Contact the network administrator
for larger bandwidth.

There is a prompt of “Call restricted”.

Possible reason Solution

The server does not allow Contact the network administrator to
trunk call. solve the problem.

31
The VT8220 is registered to the server, but fails in calling
another user.

Possible reason Solution

(1) The TCP port between (1) Contact the network administrator to
the VT8220 and the solve the problem.
called user is not (2) Reconfigure the firewall.
opened.
(3) Contact the network administrator to
(2) The called user uses solve the problem.
ViewPoint OpenEye
on a PC installed with
personal firewall.
(3) Both the VT8220 and
the called user are in
private networks.

6.4 Audio Problems:

The sound from the handset is discontinuous.

Possible reason Solution

The handset is not well Insert the handset cord into the VT8220
connected to the VT8220. again. In doing so, there are two “clicks”.

The sound from the microphone is too loud.

Possible reason Solution

The sound volume of the (1) Adjust the volume adjuster on the
microphone is too high or left side of the VT8220. Or change
there is other sound the value set in [Input gain] in the
source around. [Audio] screen.
(2) Remove the sound source from the
VT8220.

32
The VT8220 can send audio out, but cannot receive audio.

Possible reason Solution

(1) The microphone of the (1) Ask the opposite user to unmute the
opposite terminal is microphone.
muted. (2) Contact the network administrator to
(2) The voice gateway solve the problem.
between the VT8220 (3) Reconfigure the firewall.
and the opposite
telephone sends mute (4) Contact the network administrator to
sound packets. solve the problem.
(3) The opposite user
uses ViewPoint
OpenEye on a PC
installed with personal
firewall.
(4) One of the terminals
are connected in a
private network.

6.5 Video Problems

The color or luminance of the local picture is poor.

Possible reason Solution

None. Adjust the contrast and luminance
adjuster on the left side of the LCD.

The remote picture is always the Privacy picture.

Possible reason Solution

The opposite VT8220 Ask the opposite user to press
pressed <PRIVACY>. <PRIVACY>again to send the video.

33
There is no remote video during a call.

Possible reason Solution

(1) The video input of the (1) Ask the opposite user to reset the
opposite terminal is video input. For the VT8220, press
wrong. <CAMERA> to select the proper
(2) The opposite user video input source.
uses ViewPoint (2) Reconfigure the firewall.
OpenEye on a PC (3) Contact the network administrator to
installed with personal solve the problem.
firewall.
(3) The network is
abnormal.

The quality of the remote picture is poor. Meanwhile the sound

from the handset is discontinuous.

Possible reason Solution

The network is abnormal (1) For the bandwidth lower than
or the values of the 384kbit/s, the picture quality may be
parameters are improper. poor. Reset the bandwidth.
(2) Set the frame rate as “Highest” in
the [Frame rate] screen.
(3) Contact the network administrator.

After the call is put through, the screen is black or only displays
a prompt box for inputting the password.

Possible reason Solution

The opposite VT8220 Input the correct monitoring password.
enabled the monitoring For more information, refer to 5.6
function with password Monitoring.
protection.

34
6.6 Upgrade Problems:
The PC upgrading fails.

Possible reason Solution

(1) The PC upgrading is (1) Refer to B.1 Auto-Upgrading to start
not started. PC upgrading.
(2) The FTP port of the (2) Contact the network administrator to
network may not be solve the problem.
opened for the (3) Input correct upgrading password,
VT8220 connected in which is the same with the one set in
a private network. the [User] screen.
(3) The PC upgrading
password is wrong.

The PC upgrading is disrupted. After restart, the VT8220 is

abnormal.

Possible reason Solution

The disruption during Contact technical support.
upgrading causes fault in
the VT8220.

The VT8220 prompts “Cannot check version”.

Possible reason Solution

The FTP port of the Contact the network administrator to
network may not be solve the problem.
opened for the VT8220
connected in a private
network.

35
6.7 NAT Problems
PC cannot connect with the network after the VT8220 enables
the NAT service.

Possible reason Solution

(1) The connection For the first three reasons, reset NAT
between the PC and parameters by referring to 5.7 Using
the VT8220 is wrong. NAT service.
(2) The NAT gateway IP For the fourth reason, follow the
conflicts with the IP of following steps (suppose the PC is
the network device installed with Windows 2000).
(such as the ADSL (1) Select [Start/Run] in the PC.
modem).
(2) Input cmd and press <Enter>.
(3) The DHCP function of
the VT8220 is not (3) Input ipconfig / all and press
enabled and the <Enter>.
gateway IP of the PC (4) Check whether
is not the same with
z The IP address automatically
the NAT gateway IP of
obtained by the PC is within the
the VT8220.
DHCP subnet of the VT8220 set in
(4) The DHCP function of the [NAT service] screen.
the VT8220 is
z the gateway IP of the PC is not the
enabled and the PC
same with the NAT gateway IP of the
fails to obtain an IP
VT8220.
address automatically.
If not, set gateway IP and IP address of
the PC manually.

36
Appendix A Inputting Numbers, Letters and
Symbols

The methods described below are used for inputting numbers,

letters and symbols in the edit box.

Key Press Press twice Press Press Press

once three four five
times times times
1

a b c 2
d e f 3
g h i 4
j k l 5
m n o 6
p q r s 7
t u v 8
w x y z 9
0 space
* Special symbols
# Upper/lower case

Inputting Special Symbols

(1) Press twice to enter the selection box shown below.

(2) Select the desired symbol by pressing the arrow keys and press
<OK>.

(3) Press once to exit.

37
Instance
To input a user name “Nancy”, follow the steps below.
No. Screen Operation Description
1 Press twice To switch to upper case.
2 Press twice To input “N”.
3 Press twice To switch to lower case.
4 Press once To input “a”.
5 Press twice To input “n”.
6 Press three times To input “c”.
7 Press three times To input “y”.

38
Appendix B Upgrading Guide
The VT8220 supports automatic upgrading and PC upgrading of its
software.

Contact the service provider to obtain information about the way of

upgrading, upgrading server IP or upgrading program.

B.1 Auto-Upgrading
Preliminary Conditions

(1) The VT8220 is connected to the upgrading server through the

network interface (LAN).
(2) The VT8220 is registered and not engaged in any call.
(3) The LCD displays the local video.
(4) The toggle switch on the back of the VT8220 is placed at the
“Normal” position.

Operation Description

No. Screen Operation Description

1 The local video. Press <OK>.
2 Select [Settings].

3 Select [Advanced].

39
No. Screen Operation Description
4 Select [Upgrade].

5 Select [Auto upgrade].

6 Select [Advanced].

7 (1) Customize update server info:

You need to specify the
address of the upgrade server,
the path to the upgrade files,
the login account and
password.
(2) Press <OK>.
8 (1) Select [Check version].
After the checking is finished, the
highlighted frame is on the “Start
upgrading”.
(2) Press <OK>.

40
No. Screen Operation Description
9 (1) Input the register password
(the same with the one input in
the user settings) in the edit
box.
(2) Select <OK> by pressing the
arrow keys.
(3) Follow the prompts to finish
upgrading.

B.2 PC Upgrading
Preliminary Conditions

(1) The VT8220 is connected to a PC through the network interface

(PC).
(2) The VT8220 is not engaged in any call.
(3) The LCD displays the local video.
(4) The toggle switch on the back of the VT8220 is placed at “Normal”
position.

Operation Description

No. Screen Operation Description

1 The local video. Press <OK>.
2 Select [Settings].

3 Select [Advanced].

41
No. Screen Operation Description
4 Select [Upgrade].

5 Select [PC upgrade].

6 (1) Run the upgrading program in

the PC.
(2) Input the IP of the VT8220 in
“Remote IP”.
(3) Click <Upgrade> and wait for
the upgrading to complete.

42
Appendix C Specifications

System

Complied SIP(Session Input Voltage 100 V - 240 V AC

Protocol
Initiation
Protocal)

Video H.261/H.263/ Maximum 20 W

Format Power
H.263+ Consumption

Audio G.711/G.728 Dimensions 200 mm × 200 mm ×

Format (L*W*H) 80 mm

Built-in Camera LCD

Type CCD Diagonal Length 5 inches

Photoreceptor 1/4 inches Resolution 960×234

Cable(cord)

Network cable 2m Power cable 3m

Audiovisual 2m Line cord 2m

cord

43
Index

A E
Answering Calls, 19 Enter the main menu, 8
Audio, 15 Exit, 8
Audio Problems, 32

F
B
Fast find, 20
Bandwidth, 11 Frame rate, 13
Built-in Camera, 2, 43

I
C
Icons, 7
Cable, 43 Important Notes, 1
Call Records, 23 Indicators, 4
Calling Problems, 30 Inputting Letters and Symbols, 37
Configuration, 10 Interfaces, 3
Audio, 15
Bandwidth, 11
Cost, 16 K
Frame rate, 13 Keys, 4
Mode settings, 15 <CALL>, 6
Monitor, 14 <CAMERA>, 8
NAT service, 14 <ONLINE>, 6
Network, 10 <PIP>,4, 8
Network-Advanced, 11 <PRIVACY>, 4,8
Password, 15
PWD modify, 12
QoS, 16 L
Reset, 17
LCD, 2, 43
Ring, 12
Log on/off, 8
Send phonebook, 17
Standby, 14
Time, 11 M
Upgrade, 13
User, 10 Menu Topology, 9
User-Advanced, 10 Mode settings, 15
Video, 12 Monitor, 14
Video-Advanced, 13 Monitoring, 24
cord, 43
N
D NAT service, 14, 25
DHCP, 26 NAT Problems, 36
DHCP timed out, 29 Network, 10
44
Network-Advanced, 11 Send phonebook, 17
Settings, 9
Special Symbols, 37
O Specifications, 43
Operation Guide, 8 Standby, 14
Exit, 8 Startup Problems, 28
Log on/off, 8 Structure, 2
Save, 8 System Settings, 9

P T
Password, 15 Time, 11
Phone Book, 19 Trouble Shooters, 28
Placing Calls, 18
PWD modify, 12 U
Upgrade, 13
Q Upgrade Problems, 35
QoS, 16 Upgrade
Quality of Service, 17 Auto-Upgrading, 39
Querying Status, 24 PC Upgrading, 41
Upgrading Guide, 39
User, 10
R User-Advanced, 10
Registration, 10 Using the Videophone, 18
Registration, 10
Registration Problems, 28 V
Reset, 17
Ring, 12 Video, 12
Video Problems, 33
Video-Advanced, 13
S
Save, 8

45