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8 views

Wa0004.

Uploaded by

Lucky Srivastava
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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A

Market Survey Report


ON
“CUSTOMER SATISFACTION FROM E-BANKING
SERVICES WITH A STUDY OF HDFC BANK”

Submitted for the Partial Fulfillment of the Requirement for the


award of the Degree of Bachelor of Business Administration
(affiliated to CSJM University)

Under Guidance of: Submitted By:


Ms. Jyoti Singh Lucky Srivastava
Asst. Professor BBA II Year
Roll No. - 0004586

MAHARANA PRATAP COLLEGE OF


PROFESSIONAL STUDIES KANPUR
DECLARATION

I hereby declare that the Market Survey Project Report entitled


“CUSTOMER SATISFACTION FROM E-BANKING SERVICES WITH
A STUDY OF HDFC BANK” submitted to Maharana Pratap
College of Professional Studies Kanpur in partial fulfillment of
Degree of Bachelor of Business Administration is the original
work conducted by me. The information and data given in the
report is authentic to the best of my knowledge.

This Market Survey Project Report is not being submitted to


any other University for award of any other Degree, Diploma
and fellowship.

PLACE: KANPUR Lucky Srivastava

DATE: ROLL NO: 0004586


CERTIFICATE

This is to verify that Mr. Lucky Srivastava (Roll no. 0004586), has
carried out the research work on the report entitle “Customer
Satisfaction From E-Banking Services With A Study of HDFC
Bank” for the award of Bachelor of Business Administration from
Maharana Pratap College ofProfessional Studies, Kanpur affiliated to
Chatrapati Maharaj University, Kanpur: U.P. under my superusiom
The report embodies results of original work and studies are carried
out by the student himself and contents of the report do not form
basis for the award of any other degree to the candidate or to
anybody else from this or any other Institution.
Signature- Signature-
PROJECT GUIDE HEAD OF
Ms. Jyoti Singh DEPARTMENT
Dr. Mamta Shukla
Asst. Professor BBA Department
BBA Department

Signature-
EXTERNAL EXAMINER
DATE:-
ANNEXURE

Dear Respondent,

I, Lucky Srivastava, conducting a research study of Bank. I will appreciate your


cooperation

in this regard by filling up the questionnaire carefully. I assure you that the information

provided by you will be kept confidential and will be used for academic purposes only.

Please put a tick () in appropriate brackets. Questionnaire on “Customer satisfaction


from E-

Banking Services with a study of HDFC bank.

A. Personal Information

Name:

Gender: a) Male b) Female

Age: a) Below 20 b) 20-39 c)

40-59 d) 60 & above

OCCUPATION:

a). Government b).

Private c). Business d).

Others

Monthly Income:

a. Below 10,000 b. 10,000-25,000

c. 25,000-50,000 d. More than 50,000

e. No income
B. General Information

Q1 Do you think that E-banking services are necessary in the present


scenario?

(a) Yes (b) No

Q2 Are you availing e-banking services?

a) Yes

b) No

Q3 Which of the following e-banking services are you aware of?

a) Internet Banking

b) Mobile / Phone Banking

c) Debit/Credit Card

d)Others

Q4 What do you prefer while choosing e-banking services?

a) Good Services

b) Cost Charges

c) People Reference

Q5 To what extent are you satisfied with your bank's e-banking services?

a) Highly satisfied

b) Satisfied

c) Neutral

d) Dissatisfied
e) Highly dissatisfied

Q6 Which of the following benefits accrue to you while using e-banking


services?

a) Easy fund transfer

b) Time Saving

c) Inexpensive

d) Easy Processing

e) Other benefits

Q7 Which type of E-Banking services are you using ?

a) Transfer funds online

b) Online purchase and payment.

c) Regular checking of bank statements.

d) Request any card or cheque book services.

Q8 If you have an option to switch over your bank for using the e-

banking service, do you switch your bank?

a) Yes

b) No

Thank you very much for your kind support and cooperation..

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