Frankfinn Amadeus* Written Examination

Learner Name PIYUSHKUMAR RATHOD

Course Title Frankfinn Certificate Course in Aviation, Hospitality, Travel &
Customer Service
Assessor Name FALGUNI MA’AM
I.V. Name PIYUSHKUMAR RATHOD
Unit No. & Title AMADEUS
Submission Date 17/01/2024

Learner’s Declaration

Learner Name PIYUSHKUMAR RATHOD Date 17/01/2024

FIAT/GVD/23-24/5
BATCH-K2(22-23)(CA11)

Instruction All Questions are Compulsory.

There are 2 Sections, Section 1 has total 50 questions, each question will carry
1 mark each. Section 2 has 5 questions Each question will carry 10 Marks.

Total 100 Marks question Paper.

Passing marks required – 70.

Time Duration of Exam – 3 hours.

Write your responses in the space provided below the questions.

Review your answers before submitting the Responses.

Section 1

1. Assume you previously waitlisted a passenger in a flight in element line 5. The flight is
now confirmed. Make the entry to update the segment status.

Answer: 5/HK

*Piyushkumar Rathod
2. After pricing an itinerary based on the lowest possible fares, what entry would be used to
select the fare in line 1 of the response?

Answer: FXU1

3. Assume a ticket will be purchased by cheque. Make the entry to store the form of
payment.

Answer: FPCHEQUE

4. Assume you booked by telephone 2 seats in Y class on PI 50 on 14 July from NAN to TVU.
Input an information segment.

Answer: SIPI50Y14JULNANTVUHK2

5. Refer to the air itinerary below. Make the entry to display hotel availability in Auckland
(AKL) for check-in on the date of arrival and check-out on the date of the return flight.

1.CHEN/HU MR
2 CX 107 Y 12NOV 3 HKGAKL HK1 4 2115 1140+1
3 CX 104 Y 19NOV 3 AKLKHG HK1 I 1255 2030

Answer: HAS2

6. Make the entry to display availability by elapsed flight time from PEK to FRA on 17
January.

*Piyushkumar Rathod
Answer: AE17JANPEKFRA

7. Passenger Ishima is booked on QF 70 departing on 26 May from PER. Make the entry to
retrieve the PNR, using all the information given.

Answer: RTQF70/26MAYPER-ISHIMA

8. A traveller inquires about fares from NCE to CPH for travel on 15 April. Make the correct
entry.

Answer: FQDNCECPH/15APR

9. Make the entry to book 1 seat on KL 665 from AMS to MSP on 28 October. Book the
reservation in C class.

Answer: SSKL665C28OCTAMSMSP1

10. What entry would rebook the Edinburgh (EDI)-Frankfurt (FRA) flight in the same class on
30 March?

1.MACARTHUR/KEVIN MR
2 BA 1714 S 14JUN 3 EDIFRA HK1 1650 2110
3 BA 903 S 18JUN 7 EDILHR HK1 1115 1200
4 BA 1444 S 18JUN 7 LHREDI HK1 1300 1415

Answer: SB30MAR2

11. Make the entry to change the ticketing date to 16 March.

1.HART/ROBERT MR
2 IB3502 L 17APR 7 MADFRA HK1 I 1600 1830 *1A/E
3 IB3507 L 22APR 5 FRAMAD HK1 2 1255 1525 *1A/E
4 AP MAD 01 3654736-B
5 TK TL12MAR/NCEAF0990

Answer: 5/16MAR

*Piyushkumar Rathod
12. What entry would be used to assign seat F in row 27 on segment 2?

Answer: ST/27F/S2

13. Make the entry to change the booking class in line 3 to M class.

Answer: SBM3

14. What entry would be used to display a queue total?

Answer: QT

15. What entry would be used to display car company information for ZI?

Answer: GGCARZI

16. What queue entry would be used to delay a PNR until 1400?

Answer: QD1400

17. Mrs. Kirkland requires a diabetic meal. Make the correct SSR entry.

1.KIRKLAND/HOWARD MR 2.KIRKLAND/KATHERINE MRS

Answer: SRDBML/P2

18. What entry would be used to display baggage information for IB?

Answer: GGAIRIBBAGS

19. What entry would be used to display a hotel list for JNB, requesting properties near the
airport?

Answer: HLJNB/AR-A

*Piyushkumar Rathod
20. Make the entry to waitlist 3 seats in Y class on NZ 14 from SYD to LAX on 13 July.

Answer: SSNZ14Y13JULSYDLAXPE3

21. Assume you have displayed neutral availability from ATH to CAI on 18 August. The client
inquires about flights departing on 22 August. Make the correct follow-up availability entry.

Answer: AC22AUG

22. Make the entry to display availability by arrival time from Beijing (PEK) to Rome (ROM)
on 12 May.

Answer: AA12MAYPEKROM

23. Make the entry to display the airline code for Aer Lingus.

Answer: DNAAER LINGUS

24. Make the entry to display car rates in Honolulu (HNL) for pick-up on 14 August and
return on 18 August. The car will be picked up at 1000 and returned at 0900.

Answer: CAHNL14AUG-18AUG/ARR-1000-0900

25. What entry will display fares on 17 May from Paris (PAR) to Hong Kong (HKG), showing
only fares for travel in J class?

Answer: FQDPARHKG/17MAY/CJ

26. Make the entry to retrieve the PNR for the record locator CJ3R6W.

Answer: RTCJ3R6W

*Piyushkumar Rathod
27. What entry would be used to display only the facilities information for a property in line
3 of a hotel availability display?

Answer: HF3-FAC

28. Make the entry to link with the SA system to obtain access availability display from CPT
to DUR on 26 March.

Answer: 1SAAD26MARCPTDUR

29. Assume you have obtained a fare display. What entry will change the display to show
only fares of EK?

Answer: FQDC/AEK

30. Make the entry to display only fares of Lufthansa (LH) for travel from FRA to MIA on 12
December.

Answer: FQDFRAMIA/12DEC/ALH

31. What entry would be used to display flight service information for JL 781 from NRT to
PEK on 14 April?

Answer: DOJL781/14APRNRTPEK

32. If a passenger connects from Air France to SN Brussels, what time will he arrive in
Brussels?

1 AF 275 P9 N4 J9 D9 Z5 Y9 K9 NRT 1 CDG2C 1200 1720 E0/744

H9 T5 GR BR
AF2928 C9 Z2 Y9 S9 K9 H9 T9 CDG2D BRU 1900 1955 E0/737 14:55

*Piyushkumar Rathod
Q6 GR

2 AF 275 P9 N4 J9 D9 Z5 Y9 K9 NRT 1 CDG2C 1200 1720 E0/744

H9 T5 GR BR
SN 928 C8 Y6 M5 L4 K3 T2 QL CDG2D BRU 1900 1955 E0/735 14:55
BL

Answer: 1955

33. Make the entry to book 3 seats in J class on AF 275 and in C class on AF 2928.

1 AF 275 P9 N4 J9 D9 Z5 Y9 K9 NRT 1 CDG2C 1200 1720 E0/744

H9 T5 GR BR
AF2928 C9 Z2 Y9 S9 K9 H9 T9 CDG2D BRU 1900 1955 E0/737 14:55
Q6 GR

2 AF 275 P9 N4 J9 D9 Z5 Y9 K9 NRT 1 CDG2C 1200 1720 E0/744

H9 T5 GR BR
SN 928 C8 Y6 M5 L4 K3 T2 QL CDG2D BRU 1900 1955 E0/735 14:55
BL

Answer: SS3JC1

34. Make the entry to sell 2 seats in L class on the first flight departing after 1200.

1 LH4029 C9 Z9 V9 L9 H9 B9 G9 LHR 2 FRA 1 0700 0930 E0/321 1:30

K9 Q9 W9 M9

2 LH4043 C9 Z9 V9 L9 H9 B9 G9 LHR 2 FRA 1 0900 1130 E0/AB6 1:30

K9 Q9 W9 M9

3 LH4021 C9 Z9 V9 L9 H9 B9 G9 LHR 2 FRA 1 1300 1530 E0/AB6 1:30

*Piyushkumar Rathod
K9 Q9 M0

4* LH6353 C9 Z9 V9 L9 H9 B9 G9 LCY FRA 1 1415 1645 E0/142 1:30

K9 Q9 W9 M9

Answer: SS2L3

35. What entry will waitlist 2 seats in Q class on the Lufthansa flight departing at 0900?

1 LH4029 C9 Z9 V9 L9 H9 B9 G9 LHR 2 FRA 1 0700 0930 E0/321 1:30

K9 Q9 W9 M9

2 LH4043 C9 Z9 V9 L9 H9 B9 G9 LHR 2 FRA 1 0900 1130 E0/AB6 1:30

K9 Q9 W9 M9

3 LH4021 C9 Z9 V9 L9 H9 B9 G9 LHR 2 FRA 1 1300 1530 E0/AB6 1:30

K9 Q9 M0

4* LH6353 C9 Z9 V9 L9 H9 B9 G9 LCY FRA 1 1415 1645 E0/142 1:30

K9 Q9 W9 M9

Answer: SS2Q2/PE

36. What entry will sell 1 seat in M class on the Iberia flight?

1 KL 353 C7 S7 M7 B7 H7 Q7 L7 AMS BCN B 0815 1035 E0.737 2:20

V7 W7 U7

2 KL 355 C7 S7 M7 B7 H7 Q7 L7 AMS BCN B 1305 1515 E0.737 2:10

V0 W0 U0

3 IB4247 C9 I9 Y9 R9 B9 G9 H9 AMS BCN A 1315 1520 E0/320 2:05

K9 L9 M9 N9 O9 Q9

*Piyushkumar Rathod
4 KL 357 C7 S7 M7 B7 H7 Q7 L7 AMS BCN B 1915 2125 E0.737 2:10
V7 W7 U0

Answer: SS1M3

37. Make the entry to display minimum connecting times at CDG for a passenger
transferring from terminal 2A to terminal 2C.

Answer: DMCDG2A-2C

38. Make the entry to store the following text as a confidential remark: UNLISTED
PHONE/SYD 09 9765 3288

Answer: RCUNLISTED PHONE/SYD 09 9765 3288

39. Make the entry to input a surface (ARNK) segment.

Answer: SIARNK

40. What entry would be used to display the seat map for segment 5?

Answer: SM5

41. Assume Mr. Broussaud decides to change his itinerary. Make the entry to split the PNR.

1.BROUSSAUD/JULIAN MR 2.WHITTAKER/THOMAS MR

Answer: SP1

*Piyushkumar Rathod
42. Assume you are creating a PNR. Make the entry to arrange tickets to be mailed on 24
June.

Answer: TKMA24JUN

43. When flight availability is displayed, what entry will change the departure date to 5 days
later?

Answer: AC5

44. Assume you have obtained a neutral availability display. What entry would be used to
display more flights?

Answer: MD

45. What entry will price an itinerary without creating a transitional stored ticket?

Answer: FXX

46. Make the entry to cancel the segments in lines 3 and 5.

Answer: XE3,5

47. The first surname should be spelled Hundt. Update the name element without cancelling
any associated passenger elements.

1.HUNT/WILLIAM MR 2.FICHE/GERALD MR

Answer: NU1/1HUNDT/WILLIAM MR

48. Make the entry to change the Perth (PER) home phone to 08 96401922.

*Piyushkumar Rathod
1.SWANN/JOANNE MS
2 QF 480 Y 18SEP 2 PERMEL HK1 0720 1235 *1A/E
3 AP PER 08 97763533-H
4 AP PER 08 93456721-B

Answer: 3/PER 08 96401922-H

49. What entry would be used to display hotel availability for the destination point in line 3,
for 2 adults?

Answer: HAS3/RT-2

50. Make the entry to display car availability for the destination in line 5, for an economy car
with 2 or 4 doors, manual shift, and no air conditioning.

Answer: CAS5/VT-ECMN

Section 2

Write down the steps to complete PNR (create & modifications) for the
following scenarios.

Question 1

Retrieve the booking for passenger Braun. He prefers that flight which was waitlisted before
(Segment 3). The duplicate segment is no longer needed (Segment 4). The client requests a
diabetic meal. The passenger requested the changes.

Please provide Entries for below Steps

*Piyushkumar Rathod
Step 1 - Entry to retrieve booking by Surname (Braun)

Answer: RT/BRAUN

Step 2 - Change the waitlist status to confirmed (Segment 3)

Answer: 3/HK

Step 3 – Cancel Duplicate Segment (Segment 4).

Answer: XE4

Step 4 - Request for Diabetic Meal.

Answer: SRDBML

Step 5 – Update Received from information and End Transaction in one single entry.

Answer: RFP;ET

Question 2

Mr. Suraj Kapoor and Mrs. Sonal Kapoor plan to travel from Mumbai (BOM) to Dubai (DXB)
on 12 May. They want to return on 18 May. Book the direct flight closest to 0800 in Y class
both ways. The client home phone in Mumbai(BOM) is 022 21288734. Arrange ticketing for
10 May. The form of payment is cheque. Mr. Gray requested the service.

Please provide Entries for below Steps

Step 1 - Entry to Check Neutral Availability Entry for Mumbai (BOM) to Dubai (DXB) for 12
May.

*Piyushkumar Rathod
Answer: AN12MAYBOMDXB

Step 2 - Entry to sell 2 seats in Y class (From Line Number 2 of Availability Display)

Answer: SS2Y2

Step 3 – Entry to Check return Availability for 18 May.

Answer: ACR18MAY

Step 4 - Entry to sell 2 seats in Y class (From Line Number 1 of Availability Display)

Answer: SS2Y1

Step 5 - Update both names of the passengers with common Surname in 1 Single Entry.

Answer: NM2KAPOOR/SURAJ MR/SONAL MRS

Step 6 - Update Passenger’s Home phone number.

Answer: APBOM 022 21288734-H

Step 7 – Update Ticketing Time Limit.

Answer: TKTL10MAY

Step 8 – Update Form of Payment as Cheque.

Answer: FPCHEQUE

Step 9 – Update Received from information and End Transaction in one single entry.

Answer: RFMRGRAY;ET

Question 3

Retrieve the booking for passenger Clark. He wants to return on 02 April. Book the same
carrier, flight, and class. The Wellington (WLG) business phone is 06 3792250. The ticket will

*Piyushkumar Rathod
be purchased on 25 March. The passenger requests a window seat. The passenger
requested the changes.

Please provide Entries for below Steps

Step 1 - Entry to retrieve booking by Surname (Clark)

Answer: RT/CLARK

Step 2 - Rebook the segment without cancelling, for new date with same flight, carrier, class
(Segment 3)

Answer: SB2APR3

Step 3 – Change and update new business Telephone number of (WLG) Wellington (for
Segment 4)

Answer: 4/06 3792250-B

Step 4 – Change and update the new ticketing time limit to 25 March (For Segment 5)

Answer: 5/25MAR

Step 5 - Assign Window seats.

Answer: ST/W

Step 6 – Update Received from information and End Transaction in one single entry.

Answer: RFP;ET

Question 4

*Piyushkumar Rathod
Mr. Percy Quinn plans to travel from London(LON) to Rome (ROM) on 22 June. He wants to
return on 29 June. Book the first available flight of British Airways (BA) in M class both ways.
The London (LON) business phone is 020 7653483. The ticket will be purchased by cash on
12 June. The passenger requested the service.

Please provide Entries for below Steps

Step 1 - Entry to Check Neutral Availability Entry for London (LON) to Rome (ROM) for 22
Jun.

Answer: AN22JUNLONROM

Step 2 - Entry to sell 1 seat in M class (From Line Number 5 of Availability Display)

Answer: SS1M5

Step 3 – Entry to Check return Availability for 29 Jun.

Answer: ACR29JUN

Step 4 - Entry to sell 1 seat in M class (From Line Number 1 of Availability Display)

Answer: SS1M1

Step 5 - Update name of the passenger.

Answer: NM1QUINN/PERCY MR

Step 6 - Update Passenger’s Business phone number.

Answer: APLON 020 7653483-B

Step 7 – Update Ticketing Time Limit.

Answer: TKTL12JUN

Step 8 – Update entry for Form of Payment as Cash.

Answer: FPCASH

Step 9 – Update Received from information and End Transaction in one single entry.

*Piyushkumar Rathod
Answer: RFP;ET

Question 5

Mr. Li Han and Mrs. Zhia Han want to travel from Singapore(SIN) to Hong Kong (HKG) on 16
August. They want to return on 21 August. Book a Qantas (QF) flight in Y class both ways.
The Singapore (SIN) home phone is 65 3362112. Arrange ticketing for 12 August. The form
of payment is cheque. Mr. Han requested the service.

Please provide Entries for below Steps

Step 1 - Entry to Check Neutral Availability Entry for Singapore (SIN) to Hong Kong (HKG) for
16 Aug.

Answer: AN16AUGSINHKG

Step 2 - Entry to sell 2 seats in Y class (From Line Number 6 of Availability Display)

Answer: SS2Y6

Step 3 – Entry to Check return Availability for 21 Aug.

Answer: ACR21AUG

Step 4 - Entry to sell 2 seats in Y class (From Line Number 3 of Availability Display)

Answer: SS2Y3

Step 5 - Update both names of the passengers with common Surname in 1 Single Entry.

Answer: NM2HAN/LI MR/ZHIA MRS

Step 6 - Update Passenger’s Home phone number.

Answer: APSIN 65 3362112-H

Step 7 – Update Ticketing Time Limit.

Answer: TKTL12AUG

*Piyushkumar Rathod
Step 8 – Update entry for Form of Payment as Cheque.

Answer: FPCHEQUE

Step 9 – Update Received from information and End Transaction in one single entry.

Answer: RFP;ET

*Piyushkumar Rathod