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Tech 3

This job posting is for a Level 3 Technical Support Engineer located in Cape Coral, FL. The role involves providing advanced senior-level technical support and leading complex problem-solving across diverse technologies. Responsibilities include managing Windows, networking, security, cloud technologies and leading technical teams. Qualifications sought include a minimum of 3 years experience in a senior technical role, certifications in areas like CISSP, and experience leading teams and managing projects.

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mdguibani
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34 views

Tech 3

This job posting is for a Level 3 Technical Support Engineer located in Cape Coral, FL. The role involves providing advanced senior-level technical support and leading complex problem-solving across diverse technologies. Responsibilities include managing Windows, networking, security, cloud technologies and leading technical teams. Qualifications sought include a minimum of 3 years experience in a senior technical role, certifications in areas like CISSP, and experience leading teams and managing projects.

Uploaded by

mdguibani
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Job Title: Level 3 Technical Support Engineer (Tech 3)

Loca�on: Cape Coral, FL

About Us: We are an award-winning cybersecurity and managed IT services provider renowned for our
exper�se in healthcare IT, cybersecurity, and HIPAA compliance. With a legacy spanning over 35 years in
the IT industry, we are commited to delivering concierge-level service and cu�ng-edge solu�ons to our
clients.

Job Summary: The Level 3 Technical Support Engineer (Tech 3) will provide advanced senior-level
technical support and act as a leader in complex problem-solving across a diverse range of technologies.
This role demands a dynamic individual who has a proven track record in managing mul�ple complex IT
environments, leading technical teams, and delivering exemplary customer service.

Key Responsibili�es:

Technical Skills:
• Advanced Systems Management: Install, configure, troubleshoot, and op�mize Windows
desktop and server environments for peak performance.
• Expert Networking: Architect, manage, and fine-tune advanced networking configura�ons
including TCP/IP, DNS, DHCP, VLANs, and QoS.
• Firewall and VPN Mastery: Design and administer sophis�cated firewall and VPN solu�ons to
ensure secure and efficient network connec�vity.
• Sophis�cated PSA/RMM U�liza�on: Employ Professional Services Automa�on and Remote
Monitoring and Management tools to enhance service delivery.
• Advanced Security Management: Develop and enforce robust cybersecurity frameworks,
par�cularly in healthcare IT and in compliance with HIPAA guidelines.
• O365/Azure Exper�se: Oversee comprehensive administra�on of Office 365 and Azure cloud
services, ensuring op�mized, secure, and compliant opera�ons.
• Disaster Recovery Strategy: Cra� and implement business con�nuity and disaster recovery
protocols safeguarding cri�cal IT infrastructure.
• Unix/Linux Proficiency: Display adept knowledge and administra�ve skills in Unix/Linux
environments, including shell scrip�ng and automa�on.

Leadership and Project Management:


• Lead, mentor, and elevate junior technical staff, establishing best prac�ces and promo�ng
professional growth.
• Plan and oversee IT projects from concep�on to comple�on, ensuring alignment with strategic
objec�ves and me�culous execu�on.

Vendor and Client Rela�ons:


• Manage vendor partnerships, maintain service level agreements, and nego�ate terms to support
opera�onal needs.
• Deliver excep�onal, concierge-level client service, reinforcing trust and sa�sfac�on.

Qualifica�ons:
• Experience working in a MSP a plus
• Experience in healthcare IT strongly desired
• A minimum of 3 years of in-depth experience in a senior technical support role.
• Advanced cer�fica�ons such as CISSP, CISM, Microso� Azure, Cisco, etc., are a plus
• Demonstrable experience in leading technical teams and managing complex IT projects.

So� Skills:
• Outstanding problem-solving abili�es with a strategic and analy�cal mindset.
• Excellent communica�on and documenta�on skills, capable of producing detailed technical
reports and conduc�ng high-impact presenta�ons.
• Strong leadership quali�es with the ability to inspire and foster a learning culture.
• Independent worker and thought leader with a penchant for con�nuous improvement and
innova�on.

Compensa�on:
• A compe��ve salary commensurate with experience and qualifica�ons.
• Performance-based bonuses and opportuni�es for professional development.

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