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12.4.2.4 Lab - Troubleshoot Mobile Devices - Ghofiq - 159

This document provides instructions for a lab to troubleshoot common mobile device problems. It lists 8 common mobile device issues and potential solutions to each problem, such as forcing an app to close, performing a factory reset, replacing the SIM card, or cleaning the phone. For each issue, students are asked to identify the best solution, then research and describe the steps to implement that solution. The goal is to analyze troubleshooting scenarios and identify appropriate solutions and implementation steps.

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440 views

12.4.2.4 Lab - Troubleshoot Mobile Devices - Ghofiq - 159

This document provides instructions for a lab to troubleshoot common mobile device problems. It lists 8 common mobile device issues and potential solutions to each problem, such as forcing an app to close, performing a factory reset, replacing the SIM card, or cleaning the phone. For each issue, students are asked to identify the best solution, then research and describe the steps to implement that solution. The goal is to analyze troubleshooting scenarios and identify appropriate solutions and implementation steps.

Uploaded by

zayyanmuhammad477
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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Lab – Troubleshoot Mobile Devices

Introduction
In this lab, you will analyze scenarios involving common problems for mobile devices and identify the
solutions. You have been provided with a list of solutions for common problems. Each solution may be used
more than once.
After the solutions have been identified, you will research and list the steps for implementing them.

Recommended Equipment
• Android tablet or smartphone running Android version 7.0 or higher
• iOS tablet or smartphone running iOS version 10.0 or higher

Troubleshooting Mobile Devices


Solutions for Common Problems

Complete a Factory
Perform a hard shutdown Pull the battery Restore/Reset

Force the app to close Replace the SIM Card Reconfigure network settings

Delete unnecessary files or


Insert or replace the Memory Card uninstall apps Clean the phone
Select one solution from the box above for each common problem listed below. Each solution may be used
more than once.
1. You have been using a social networking app on your phone without any problems. Suddenly the application
freezes up while trying to upload a photo.
Which solution should be used to solve this problem? Explain your answer.
Force the app to close.
Research and list the steps for implementing the solution.
Answers will vary.
2. The passcode, or passcode pattern, has been forgotten.
Which solution should be used to solve this problem? Explain your answer.
Complete a factory restore/reset.
Research and list the steps for implementing the solution.
Answers will vary.

3. A phone has been powered on, but it proceeds to loop through the startup process repeatedly.
Which solution should be used to solve this problem? Explain your answer.
Perform a hard shutdown or pull the battery or complete a factory restore / reset
Research and list the steps for implementing the solution.
Answers will vary.

 2015 - 2022 Cisco and/or its affiliates. All rights reserved. Cisco Public Page 1 of 2 www.netacad.com
Lab – Troubleshoot Mobile Devices

4. You have had your Android smartphone for five months and have not experienced any problems. Suddenly, a
“No SIM Card” message begins appearing regularly. You check your SIM card and there are no problems with
the contacts on the SIM card and the SIM card is locked into place.
Which solution should be used to solve this problem? Explain your answer.
Replace the SIM card or perform a hard shutdown or complete a factory restore / reset
or pull the battery.
Research and list the steps for implementing the solution.
Answers will vary.
5. Friends and family have recently begun complaining about how hard it is to hear you during calls. You have
already tried a hard reset for your phone, but that has not solved the problem.
Which solution should be used to solve the problem?
Clean the phone
Research and list the steps for implementing the solution.
Answers will vary.
6. The phone is entirely unresponsive.
Which solution should be used to solve the problem?
Force the app to close or perform a hard shutdown or pull the battery or complete a
factory restore/reset.
Research and list the steps for implementing the solution.
Answers will vary.
7. The mobile device cannot send or receive email.
Which solution should be used to solve the problem?
Reconfigure network settings.
Research and list the steps for implementing the solution.
Answers will vary.
8. The phone cannot install additional apps or save photos.
Which solution should be used to solve the problem?
Delete unnecessary files or uninstall apps or insert or replace the memory card.
Research and list the steps for implementing the solution.
Answers will vary. End of Do.cument
 2015 - 2022 Cisco and/or its affiliates. All rights reserved. Cisco Public Page 2 of 2 www.netacad.com

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