Vocabulary

1 Circle the word that doesn’t belong.

1. jewellery  sales assistant  leisure  florist
2. aisle  above  behind  between
3. blouse  scarf  skirt  stock
4. stockroom  baby changing rooms  food court  disabled toilets
5. third  second  eight  ninth
6. furniture  wholesale  bridal  lingerie
7. boots  shirt  jacket  T-shirt
8. lift  stairs  suit  escalator
9. belt  on your right  turn left  opposite
10. colleague  merchandise  team  supervisor

2 The verbs in bold are in the wrong sentences. Write them next to the correct sentences.
1. Could you please hang up the fitting rooms? Tidy
2. This shop doesn’t hire cosmetics. Sell
3. I’ll deal with the posters on the wall over there. Hang up
4. How may I oversee you, madam? Assist
5. Ask your supervisor to assist any problems. Deal with
6. We need to tidy more shop assistants. Hire
7. The new shirts are in these boxes. Can you sell them, please? Unpack
8. Mrs. Barclay will unpack your work for the first week. Oversee

3 Match A and B to form phrases. Then complete the sentences:

A B

1. display ___4__ a. room

2. cash ___2__ b. desk

3. window ___3__ c. display

4. fitting ___1__ d. unit

5. sale ___5__ e. sticker

1. Can I try this dress on? Where is the _fitting room__?

2. I have made up my mind. I’m going to the _cash desk_ to pay these shoes.
3. This shop changes the __window display___ every month.
4. All our T-shirts are in the _display unit__ in the second aisle.
5. All kitchenware has a discount. They have a __sale sticker__.

4 Circle the correct answer.

1. Our shop gets all its goods from a retail / wholesale.
2. Mrs Patel is in charge of / sells the baby clothes department.
3. We’ve got too much work! We have to deal with / hire more workers.
4. Who oversees / is responsible for answering customers’ questions?
5. Our commerce / company is going to open an office in Stuttgart.
6. The chain store / merchandise will arrive in the UK tomorrow.

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5 Which department do the customers need?
1. “I want to buy a lamp”. . ......Lighting department......
2. “My daughter is getting married, and she needs a dress.” ....Bridal department.....
3. “It’s my sister’s birthday.” ...Gifts department./ Party and occasions department....
4. “I need to buy a salad bowl.” ....Kitchenware department.......
5. “How much does that skirt cost?” ...Womenswear department.....
6. “We need some things for our camping trip next weekend”. ...Leisure department.....

Grammar

1 Complete the sentences with the correct subject or object pronoun.

1. Paul and Tim work on the seventh floor. ......They....... are two of our best employees.

2. That is the company’s new car. ........It......... is electric.

3. Mr. Brown’s personal assistant is giving ......him........ the list of visitors.

4. Nadia, the new sales rep, is very hard-working. The supervisor is very pleased with .....her............. .

5. Where is Sarah? .......She........ isn’t in her office.

6. Rachel is working hard because ......she........ has got an important presentation tomorrow.

7. The staff members are making a lot of noise. Tell ........them....... to stop.

8. We don’t understand the task. Can you explain it to .......us..........?

2 Complete the sentences with the correct possessive adjectives or possessive pronouns.
1. Can I take .......your......... coat, sir?

2. Peter and Josh work together. They are in .......their....... office right now.

3. Mrs. Lewis is the Managing Director. The office with two big windows is .......hers........ .

4. This company belongs to my sister and me. .....Our........ father was the founder.

5. You have got a lot of books. Are all of them .......yours...... ?

6. Mr. Smith is explaining Harry .....his..... job duties.

7. I work on the first floor. ........My.......... room number is 108.

8. Can I borrow your keys? I can’t find .......mine....... .

3 Complete the sentences with the correct form of the verb to be.

1. I ......’m......... a personal assistant.

2. Luke and I ....aren’t.... (not) new in the company.
3. .....Are........ the toilets on the second floor?
4. The CEO ...is......... Julia Hopkins.
5. My office .......isn’t.......... (not) on the fourth floor.
6. You .........are...... the employee of the month.
7. Where ......is........ Mr. Morton’s office?
8. They .....are...... in the conference room.

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4 Complete the sentences with the correct form of the verb have got.

1. Our company .......has got........ offices on the top floor. You can see the whole city from our windows.
2. You ....have got....... a beautiful shop.
3. ........Have............. they ...........got.......... a meeting with the Marketing Manager?
4. Rob .......has got.............. a sales meeting on 20th November. Please remind him.
5. I .........haven’t got............ time to eat lunch. I’m very busy.
6. Millie’s office ...........hasn’t got.......... two windows - It ............has got......... only one.
7. .......Has.............. the cafeteria .........got............ vegetarian sandwiches?

5 Complete the sentences with the correct form of the Present Simple. If necessary, include the
adverbs of frequency in the correct position.

1. Jack ..often has................... (have / often) lunch here.

2. Julie ....doesn’t work................. (not work) here anymore. She was fired.
3. What .......do.............. personal assistants ...........do.......... (do)?
4. The customers are here. They ......want............... (want) to see the store manager.
5. I ....always drive................. (drive / always) my car to work because there’s a car park.
6. How........do............. Charles and Mark........get......... (get) to work?
7. She ...is sometimes.................. (be / sometimes) late.
8. The customer service...........helps.......... (help) customers with their problems.
9. Belinda .....never comes........... (come / never) with me because she .......works...... (work) from home

10. ......Does.......... the company .........give............ (give) discounts to employees?

6 Complete the sentences with the correct form of the Present Continuous.

1. The company ......is hiring............... (hire) new employees at the moment.

2. .....Is.......... the CEO ........holding............. (hold) a meeting right now?
3. It .....isn’t raining................ (not rain) today.
4. ......Are............... you .......making..... (make) dinner?
5. My dad ...is washing.................. (wash) his car.
6. Kate and Patrick .....are having................ (have) lunch now.
7. Ed .....isn’t writing................ (not write) an e-mail.
8. What ........are............. they ...........doing.......... (do) at the moment?
9. The technicians ........are fixing........ (fix) the photocopier.
10. Miss Clark .......is sitting.............. (sit) at her desk.

7 Complete the sentences with the correct form of the Present Simple or the Present Continuous.

1. I .....have................ (have) lunch at the cafeteria every day.

2. Jerry ....isn’t working................. (not work) on the presentation right now.
3. We .......don’t like.......... (not like) snakes.

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4. Lisa .....is talking........... (talk) on the phone.
5. Sue and Amy .......drink.............. (drink) a coffee at 10 o’clock every morning.
6. He ...........hates.......... (hate) cheese.
7. What ..........are........... they ...........doing.......... (do) at the moment?
8. The technicians .......are fixing.............. (fix) the photocopier.
9. ‘Where is Miss Clark?’ ‘She ...........is sitting.......... (sit) at her desk’.
10. It ..........is raining........... (rain) a lot right now.
11. We usually ........send............. (send) e-mails to customers.
12. Rob and I .........don’t work............ (not work) in the same company. > (It is a fact, so we need to
use the Present Simple tense)

8 Correct the mistakes in the sentences below.

1. Lisa don’t work in the afternoons.
...............doesn’t.........................................................................
2. I am liking my new job.
...........like.............................................................................
3. Does Fiona talk to a customer now?
.........Is...............talking...............................................................
4. Our CEO travel to China every month.
.......................travels.................................................................
5. Is Richard and Peter coming to the meeting?
.......Are.................................................................................

9 Rewrite the sentences by replacing the time expressions in bold with the ones in brackets. Make
any necessary changes.

1. Mary reads the newspaper every day. (right now)

.......Mary is reading the newspaper right now...........................
2. My sister is making breakfast at the moment. (always)
.......My sister always makes breakfast.......................................
3. Do you walk your dog in the mornings? (now)
.......Are you walking your dog now?..........................................
4. They aren’t playing football in the park right now. (never)
........They never play football in the park...................................