"A SURVEY ON ADVANTAGES AND DISADVANTAGES OF

ONLINE SHOPPING IN SENIOR HIGH SCHOOL STUDENTS

AROUND THE CITY OF SAN JOSE DEL MONTE, BULACAN"

Researchers:
Estrella, Carl Justine
Bartolome, Jariane
Rebollos, Godwin Brian
Rodrigues, Aica Amor
Marfil, Alexa Marie
Santos, Jaime Lou
Tapar, Justine
CHAPTER I
INTRODUCTION

People live in a digital environment today. The internet was once a means for
knowledge sharing, but today, life would be difficult without it. The World Wide Web
connects everything, whether it is business, social engagement, or shopping.
Additionally, due to the transition in people's lifestyles from traditional to digital ways of
doing things, online shopping is becoming more and more popular. Online shopping is
the act of making a direct purchase from a seller without using a middleman, or it is the
practice of buying and selling items over the internet. Customers can choose from a wide
range of items and services through online shopping deals, which allow them to compare
them to offers from other intermediaries (Sivanesan, 2017). The way we shop has been
transformed by the internet. More and more people these days choose internet shopping
over the traditional way of visiting stored because it has so many advantages and
benefits. Online, you may find many things for less money and it can be incredibly easy
to have the item delivered right to your door. However, detractors point out the packing
waste , time, and expenses delays associated with delivery as well as potential issues that
arise when customer are unable to physically examine the product or speak with a retailer
before making a purchase. A list of the relative benefits and drawbacks of this still-
relatively-new phenomenon would be fascinating and helpful, as e-commerce is
increasingly playing a significant role in the lives of many people, and why is it so
popular. We believe that choosing this topic was best especially that we are now in the
Modern Technology World, where we can almost do everything through online such as
shopping in online stores.
BACKGROUND OF THE STUDY

Individuals' and organizations' lifestyles and activities have been transformed by

information and communication technology all over the world. This is more noticeable in
the commercial sector. Technology has reshaped commercial activities. In the past,
physical stores were the only places where people could buy goods and services.
However, with the advent of online stores, this has changed.Online shopping or e-
shopping is a form of electronic commerce which allows consumers to directly buy goods
or services from a seller over the Internet using a web browser. Alternative names are: e-
web-store, e-shop, e-store, Internet shop, web-shop, web-store, online store, online
storefront and virtual store. Mobile commerce (or m-commerce) describes purchasing
from an online retailer's mobile optimized online site or app. Online stores have become
the preferred market for shoppers in today's world. There are numerous benefits to
purchasing goods and services from online retailers. These benefits have fueled the
widespread adoption of online shopping. On the other hand, there are risks and
disadvantages to shopping online (Chukwuemeka, 2021).

Online shopping has gained popularity among consumers as a method of shopping.

In addition to offering a large number and variety of products to potential customers, this
new innovation in retail also provides a plethora of business opportunities and a sizable
market. Social media is no longer only recognized as a tool for its users who use the
internet to advertise themselves as well as media that sells goods to customers is known
as an online shop. Considering the many benefits and nowadays, more people claim that
they prefer online shopping to traditional shopping due to its benefits (Singh & Kashyap,
2007). The use of technology (computer) for better marketing production can be seen in
online shopping and internet marketing. An online shop evokes the physical analogy of
buying products or services at a bricks-and-mortar retailer or shopping center; the process
is called business-to-consumer (B2C) online shopping. In the case where a business buys
from another business, the process is called business-to-business (B2B) online shopping.
This study hopes to contribute to the understanding of of online shoppers on what
are the impacts of online shopping . With the help of this study they can now recognize
the bad and good effects of online shopping in their lives. We can help them to know on
how to maintain the benefits of virtual shopping and on how to overcome its challenges.
SIGNIFICANCE OF THE STUDY

The purpose of this study is to know the advantages and disadvantages of online
shopping that experiencing by the Senior High School students around the City of San
Jose Del Monte, Bulacan.

In this study we will going to discuss about the pros and cons of shopping in online
stores via internet. And how this problems affect the online shoppers. This study set out
to determine whether truly

The results of the study will be great benefit to the following:

The customers. This study will be beneficial to customer to become aware on the
possible effects that they will face in shopping online.

The Online seller. In this study online sellers or retailers can adopt various strategies to
persuade those who hesitate to shop online such that retailer need to find those negative
aspects to solve the problems of customers so that non-online shopper or irregular online
consumer may become regular customer. Furthermore, they can adopt marketing
strategies such as user-friendly and secure website, which can enhance customers’
shopping experience and easy product search and proper navigation system on website.

The Researchers. The study will help the future researchers if their study is related to
this topic. The outcome of it can be beneficial for them to give insight to the problem
they working about the advantages and disadvantages of online shopping.
SCOPE AND DELIMITATIONS

The study mainly focuses on finding out the advantages and disadvantages of
shopping online that experienced by the Senior High School Students in the school year
2022-2023 who live around the City of San Jose Del Monte, Bulacan .

The real essence of this study is to know the convenience as well as the drawbacks
of online shopping and how it affects to them.

The study limits (100) Senior High School Students that ages ranging 16-22 years
old and above who shop online around the City of San Jose Del Monte, Bulacan as a
respondents to a given survey.
DEFINITION OF TERMS

ADVANATAGES - Something that produces good or helpful results or effects.

BRICK-AND-MORTAR - The term "brick-and-mortar" refers to a traditional street-side

business that offers products and services to its customers face-to-face in an office or store
that the business owns or rents. The local grocery store and the corner bank are examples of
brick-and-mortar companies.

CUSTOMER - a person or organization that buys goods or services from a store or business.

DETRACTORS - Someone who is unhappy with your brand, product or service; someone
who finds fault with everything you say or do. In other words – a critic.

DISADVANTAGES - An unfavorable circumstance or condition that reduces the chances

of success or effectiveness. Making it harder for a person of thing to succeed or do
something.

DRAWBACKS - A drawback is a disadvantage or slight problem.

E-COMMERCE - Commercial transactions conducted electronically on the internet.

MIDDLEMAN - A person who buys goods from producers and sells them to retailers or
consumers.

ONLINE SELLER - A person or business that sell products online.

ONLINE SHOPPING - the action or activity of buying goods or services via the internet.

MODERN TECHNOLOGY WORLD - It is an era of accelerated technological progress

characterized by new innovations whose rapid application and diffusion typically cause an
abrupt change in society.

PLETHORA - A large or excessive amount of (something).

STATEMENT OF THE PROBEM

This study focuses primarily on the benefits and drawbacks of online shopping and
its various circumstances. To gather all the necessary knowledge, information, and data.
The research set out to address the following important questions:

I. Demographic profile of the respondents?

I.a Age

I.b Gender

I.c Status

I.d Family income

II. What are the Advantages of Online shopping?

II.a Convenience

II.b Affordable price of commodity

II.c Availability of products

II.d Flexibility

III. What are the Disadvantages of Online shopping?

III.a Quality of the product

III.b Difficult to return

III.c Delays in delivery

III.d Fraud

QUESTIONNAIRE

Direction: Complete the following demographic information. Please note that all
personal information will be kept completely confidential and none of the responses you
provide will be connected to your name, email address, or other identifying information.

I. Demographic Profile

I.a Age

16-17 20-21

18-19 22 and above

I.b Gender

Male Female

I.c Civil status

Single Married

In relationship Separated

I.d Family Income (Students Monthly Allowance)

100-1,000 5,000-10,000
1,000-5,000 10,000 above

Direction: The following items describe statements about the advantages and
disadvantages of online shopping. Indicate your agreement or disagreement with the
following statements by checking your response using this scale:

5- Strongly agree

4- Agree

3- Neither agree or disagree

2- Disagree

1- Strongly disagree

II. Advantages of Online shopping

II.a Convenience 5 4 3 2 1

Online shopping is very advisable because we can

purchase products even when we are in our home
In online shopping, shoppers are able to place orders for
products within minutes or even seconds. Online
shopping helps shoppers save money, energy and time
Online shopping offers its round the clock availability
online stores are open every hour of the day and night.
In online shopping there are no long queues and delays
in selection of products.
When you visit a store, you most likely settle for
whatever price the vendor has placed on a particular
item. With online shopping, you can compare prices
from hundreds of different vendors

II.b Affordable Price of Commodity 5 4 3 2 1

Cheap deals and better prices are available online

(Because products come to you direct from the
manufacturer or seller without middleman being
involved)
During holidays, festivals and other periods, online
stores offer huge discounts, cash backs and coupons to
shoppers.
Online shops also engage in flash sales. All these give
online shoppers the chance to buy products and services
at the best prices.
Online products are provided at a wholesale rate so you
are destined to get loads of discounts on your purchase.
In Online shopping, different vendors make their goods
and services available on online stores. In order to beat
the competition and attract more patronage, these
vendors cut down on the prices of their products and
services.
II.c Availability of Product 5 4 3 2 1

Online stores are not limited in size and usually contain

limitless number, sizes and forms of products.
Shopping online gives you access to international
goods. If you can't find the right product in your home
country, then you can look abroad.
Some online shops even provisions in place to accept
orders for items out of stock and ship it when the stock
becomes available.
The Internet provides sellers with unlimited shelf space,
so they are more likely to offer a wider variety of
products than they would in brick-and-mortar stores.
Often the latest products are available online long
before being available locally.

II.d Flexibility 5 4 3 2 1

Shoppers from any part of the world can access online

stores and pay for any product or service without
limitations of any kind.
In online shopping, shoppers can pay their purchase
using different mobile payment apps.
Online shopping will help in avoidance of criminality
such as pickpockets, car theft and obtrusive, undesirable
persons.
Online shopping enables everyone to enjoy privacy
while buying.
Online shopping is a flexible way of purchasing
products. There is no time bound in an online market.
Whenever you are free, you can scroll down for your
favorite items and order them.

III. Disadvantages of Online shopping

III.a Quality of the product 5 4 3 2 1

In online shopping, what is advertised isn’t what the

consumer gets after purchase. You could get a lower
quality product than the one advertised. Sometimes the
description or photograph of the product might be of
something slightly different. As a result, you might end
up with an inferior-quality item.
Online shopping does not provide full customer
satisfaction as you are not allowed to check the product
physically. You cannot hold the item and look at it in
your hands, you don't always know the quality of the
product. There are many chances of wrong product
delivery.
Some items are better to buy from the real store: For
example, it's best not to buy clothing products online
because you won't be able to know whether they will
look good on you without first trying them on. You can't
feel the material, see how it fits around your waist, or
notice how it's made
Reviews are not always reliable and all the research
can't assure you of a product's quality.
In online shopping, It has a higher chance of receiving
damaged or unwanted products.

III.b Difficult to return 5 4 3 2 1

Most sites have vague return policies that can leave you
with a low-quality product and no way to return it.
Returns can be Complicated. Some sellers make the
process breezy, but many make it extra hard for you to
return their merchandise or get a refund.
It's a hassle to return your purchase online because you
are the one who will be Labeling, packaging, shipping,
tracking, and filling out all the proper forms.
Often the procedure is complicated and packaging and
dispatching are at your cost
If you are not satisfied with the product and you want to
return it, it will be so hard to contact the seller.

III.c Delay in delivery 5 4 3 2 1

During the big sales, e-commerce portals may take too

long to deliver the product.
Sometimes, delivery of an item takes more time than the
customer anticipated. This may occur because the
particular item needed to be shipped from a different
location or country. While ordering anything online, it
takes time to reach your destination.
In Online shopping, Even the best courier companies
and online sellers have bad days, so there is no
guarantee that you will receive your online orders on
time.
Lack of proper management of inventory can lead to
shipment delays that ultimately frustrates the customer.
Not many online shopping sites have same-day
delivery, and none of them offer the on-the-spot, take-
home advantage that a physical store does.

III.d Fraud 5 4 3 2 1

Some online stores are not legitimate.

Fake online shopping portals display some great

products on the website and attract customers to buy the
product and take advantage to them.
Missing or fake products reviews.

Filling private information in different online methods

that leads to financial theft.
Lack of security and privacy leaks.
CHAPTER II
REVIEW OF RELATED LITERATURE STUDY (RRLS)

New methods and information are discovered through study by the researchers.
Every consumer should be aware of the benefits and drawbacks of online purchasing For
better shopping, which is the focus of the study. It is primarily the benefits that motivate
online shopping, as it provide each customers with tremendous advantages.

Online shopping is extremely convenient for all customers who don’t have enough
time to visit physical stores to be able to purchase their necessities at the the current rate
of this research however, consumer should exercise caution, especially when shopping
online, as there are many strangers who pose as online sellers well actually preying on a
suspecting buyers. For many customers, one of the benefits of online shopping is
convenience although some people would consider shopping by a local store easier than
ordering something online and getting it shipped there are a few advantages of unknown
shopping that are simply more convenient shop from the comfort of your home for one.

It doesn’t require you to actually go to the store just to physically go to a store. You
need a way to get there and for most people this is driving not only do you waste gas
driving to the store, but it takes precious time out of your day compare that to the
convenience of online shopping, which on many major sites has become one click at fair
payment details such as credit card information be surely kept is purchasing something
online less expensive than doing so in person? it is frequently the case.

Annual subscription services that provide savings and free shipping for each item
purchased are offered by some online shopping carts and platforms. Even when this is not
the case, internet shoppers can still save money by conveniently comparing rates to get
the best offer. There is a strong motivation to offer the lowest pricing when your rivals
are just a quick away. Price has always been a crucial factor in determining sales, and one
of the advantages of Internet buying is how simple it is to compare prices online
merchants have a significant competitive advantage due to the fact that many online
companies do not charge sales tax depending on the state.

However, what about delivery costs? In many stores you can get free delivery after
making a particular quality of purchases Lacking in variety, what do you need? no issue;
there’s a good chance. You’ll discover it online one advantage of Internet buying is the
availability of specialized goods,hard to find products and nearly anything else
imaginable. This is so that they may avoid having inventory in every place like they
would in a physical store. In fulfillment warehouses, inventory is conveniently situated
close to clients, and can be delivered to online shoppers anywhere. Due to the fact that
they are not required to maintain a physical storefront in order to sell their goods, niche
vendors also find it easier thanks to the Internet.

Finally, a significant Internet component is international e-commerce. Internet

vendors compete with everyone else selling comparable goods, regardless of where they
are from; they are not just up against local shops. Nowadays it is very normal to have
your product transported in internationally, giving you additional options when you shop
online.
Advantages

According to Alan Behrens (2021) Advantages of online shopping: Convenience,

Always open, No pressure online stores, Saves a lot of time, Better deals, Ability to
perform comparison and easy tracking.

According to Mbabiz (2019) Online shopping is slowly but surely proving to be the
one trend that almost everyone is adjusting to whether for the large scale or small scale
purchases. It seems quiet uneasy task from the outside: Identify an item on an online
store, pay and have it delivered. Some have gone ahead the name it says “The click look
at the pros and cons of product do you want is always a click away from you.”

According to Miller (2018) the benefit of shopping online is that it saves time
because there isn’t I need to travel to a physical store. The advantages of online shopping.
After all, the availability of extensive online research interviews promotes buyer
confidence. The advantages of online shopping: Convenience, Cheaper deals online, No
crowds, Discreet purchases for a specific item. Sometimes shopping should be done in
private. Online shopping is remarkably better for discreet I don’t like sexy lingerie and
adult toys.
As stated by Mehrotra (2021) The internet has turned the tables on the way we do
shopping. Because of numerous advantages, more and more people prefer buying things
online over the conventional method of going into stores and searching through aisles.
What are the reasons that many people love online shopping, and what are the
disadvantages of it? Here are the advantages of online shopping stated by mehrotra:
Convenience, Affordable Pricing, Low Pressure, Easy Discreet, Purchases, Low Pressure
Here are the advantages of online shopping: Fraud Risk, No Assistance, too much Screen
Time, and Damaging Local Retailers Market.

As studied by Srivastava (2022), In a world full of technologies, nothing is left from

the impact of digitalization. With the emergence of the internet, everyone is going digital.
Now we have power in our hands. We can book movie tickets online, we can pay bills
online, we can book vehicle tickets online and even we can order food online. When
everything can be done through mobile then why not shopping? Earlier people used to go
to distant markets to buy necessary things. There was no other available option for
shopping. But now with the changing time, we have changed our method of buying
things. Nowadays, people have the option to choose whether they want to go to the
market, or the product will get delivered to their doorstep. Online shopping offers huge
advantages to their customers. The dependency of people on online shopping is
increasing day by day. During the days of the pandemic, online shopping was the savior
of the time. Some of the major advantages of online shopping are as follows: Flexibility,
Big savings, Comparison, Huge options and good deals. No method can fully satisfy
customers, and so the online method of shopping.

According to Veldhuizen (2021), Here are the advantages of online shopping: It’s
convenient, Avoidance of criminality, It’s easy to find what you are looking for by
searching, Often it’s cheaper, Saves you time, fuel and effort , A bigger variety of
products, A larger measure of control over what you buy, No pressure from sales staff
who try to convince you , Privacy and anonymity, Electronic record, It’s the ideal way to
buy and send gifts, Online tracking of purchases.

In the article of Nationwide.com(2019) it is the dispute the advantages of online

shopping. After all, the availability to extensive online research and review promotes
buyer confidence.

According to Singh (2022) The advantages of online shopping: Convenience,

Cheaper deals online, No crowds, Discrete purchases for specific items. Sometimes
shopping should be done in private online shopping is remarkably better for discreet
items like sexy lingerie, and adult toys. Convenience, Better enterprises, More control,
You can send gifts more easily, No crowds, No pressure, Easy price comparisons you can
buy used or damaged items at lower prices and discreet purchases are easier.

As stated by Veldhuizen (2021) Since the outbreak of the Covid-19 pandemic,

online shopping has increased worldwide. Even local businesses have started to offer
consumers the choice of buying goods such as groceries and take-away meals online.
Apart from the fact that online purchases are healthier for safety reasons, they also offer
other advantages. Here are the advantages of online shopping according to Veldhuizen.
It’s convenient, Avoidance of criminality, It’s easy to find what you are looking for by
searching, Often it’s cheaper, Saves you time, fuel and effort , A bigger variety of
products, A larger measure of control over what you buy, No pressure from sales staff
who try to convince you , Privacy and anonymity, Electronic record, It’s the ideal way to
buy and send gifts, Online tracking of purchases.
Mbabiz (2019) Online shopping is slowly but surely proving to be the trend that
almost everyone is adjusting to, whether for large scale, or small scale purchases. It
seems quite an easy task form the outside: Identify an item and an online store, Pay and
have it delivered. Some have gone ahead to name it “The click look at the pros and cons
of product you want is always a click away from you.”

According to Srivastrada (2018), Online shopping offers huge advantages to their

customers. The dependency of people on online shopping is increasing day by day.
During the days of the pandemic, online shopping was the savior of the time. Some of the
major advantages of online shopping are as follows: Flexibility, Big savings,
Comparison, Huge options and good deals. No method can fully satisfy customers, and so
the online method of shopping.

As stated by kotamraju (2022), Online stores do not have space constraints and a
wide variety of products can be displayed on websites. It helps the analytical buyers to
purchase a product after a good search. Customers can purchase items from the comfort
of their own homes or workplace. Shopping is made easier and convenient for the
customer through the internet. It is also easy to cancel the transactions. Here are the
advantages of shopping online as stated by kotamraju: Saves time and efforts. The
convenience of shopping at home. Wide variety/range of products are available. Good
discounts / lower prices. Get detailed information about the product. We can compare
various models/brands. Ease of use is the prime reason that drives the success of e-
commerce. Though the internet provides a quick and easy way to purchase a product,
some people prefer to use this technology only in a limited way. Some people also fear
that they might get addicted to online shopping. The major disadvantages of online
shopping are as follows. Delay in delivery, Lack of significant discounts in online shops,
Missing the shopping experience and Frauds in online shopping.

As stated by Jain (2022), The internet has revolutionized the way we shop. Because of
the numerous advantages and benefits, more and more people these days prefer buying
things online over the conventional method of going into stores. What are some reasons
many people love online shopping, and why is it so popular? Shopping online has many
benefits. Here are ten of the most important advantages according to Jain: Convenience,
Better Prices, More Variety, More Control, You Can Send Gifts More Easily, No
Crowds, No Pressure, Easy Price Comparisons, You Can Buy Used or Damaged Items at
Lower Prices and Discreet Purchases Are Easier. Online shopping also comes with
disadvantages;
Disadvantages

The disadvantage of shopping online according to Miller (2018) you cannot see the
physical product being purchased or meet for service provider in person. One most trust
that the description of the goods or service accurate to a person needs can be met. The
disadvantage of shopping online according to Miller products can’t be tried before they
are purchased, there may be shipping costs, or delays there is no guarantee of delivery,
shipping charges can be higher than the product cost.

The major disadvantages of online shopping are as follows. Delay in delivery, Lack
of significant discount in online shops, Missing the shopping experience and frauds in
online shopping. Negative environmental impact of packaging and gas, Shipping
problems, and Delays spending too much time online less contact with the community
risk of fraud, You don’t know exactly what you’re getting, Returns can be complicated.
No support for local retailers, No sales assistant and unfriendly, Scammy or complicated
websites. Delays in delivery, loss or damaged of goods, Cyber crime inadequacy of
information, Lack of opportunity to bargain, Lack of experience, and Increase Internet
time. This include fraud, Delayed delivery of goods and Damage of goods during
shipping. Those who wish to purchase goods or pay for services. There are tons all online
shopping sites where you can buy everything. While shopping online is fun, there are
some disadvantages. Some of the disadvantages of online shopping are listed below:
Security delivery, Difficult to return, Satisfaction and bargaining.

According to Veldhuizen (2021), Here are the Disadvantages of online shopping:

Dispatching problems and delays, Risk of fraud, Spending too much time online, You
don’t necessarily know precisely what you will receive, It may be difficult to exchange
products or get your money back, Websites that aren’t user-friendly, are complicated or
deceiving, no sales assistance by expert personnel, No interaction with sales staff,
Immediate payment is required, You forfeit social contact and the pleasure of a genuine
shopping experience.

As stated by Srivastrda (2018), For some people, it is a boon while some still
fear shopping online. Some of the disadvantages of online shopping are listed below:
Security, Delivery, Difficult to return, Satisfaction and bargaining. In conclusion, Today
the number of people who shop online is comparatively high. The growing trend of
online shopping has turned many people towards purchasing things online. However,
many still prefer to go to physical shops to buy things. Among online shopping and
offline shopping, people can choose the way that suits them better.
Here are the cons of Online shopping according to TNVRSTAR (2019).Delay in
receiving the items, Inferior Products, Shipping charges, Delivery issues, Excess
shopping, Scam risk, Some items need real life trial,Difficult to return defective product,
Warranty dilemma, Environmental issue, Less Business for Local Retailers.

As claimed by Goodman (2022), Drawbacks of online shopping are: Time Delay,

Product Description, Pricing, Delivery (late, damage item etc.), It's Impersonal, It's Too
Easy - There are all sorts of potential psychological and emotional problems associated
with the ease with which people can buy online. Impulsive buying, addiction,
overspending, and debt-related issues can all be exacerbated. Fraud, Can't Inspect or Try
Products, Gift Delays, and No Bartering or Negotiation.

CHAPTER III
RESEARCH METHODOLOGY

This chapter presents the methodological procedures that the researchers used in
conducting the present study. This study used quantitative method of research. The goal
of this research was to determine the advantages and disadvantages of online shopping
and to to contribute to the understanding of of online shoppers on what are the impacts of
online shopping. This research targeted on Seniors High School Students. A total of 100
Senior High School Students around the City of San Jose Del Monte, Bulacan were
purposely selected for the survey. The technique that we used in this study is purposive
sampling because before we take their time to answer our survey-questionnaire we ask
them first if they are shopping through online which is our target respondents. The
survey-questionnaire method was the research instrument used for data gathering. 80 out
of 100 total survey was conducted through the outreach of social media platform like
messenger, the said platform could be answered easily by clicking the link and
responding comfortably by including their demographic profile as a part of our study.
Then the other 20 was conducted in person where in we give them a hard copy of our
questionnaire. After data gathering, we analyzed each respondents answer. This study
used the percentile formula to find the percentage of respondents in every statement.

CHAPTER IV
DATA ANALYSIS

This chapter of the paper presents the data gathered through the research
instrument we used from the 100 Senior High School students around City of San Jose
Del Monte, Bulacan who served as the respondents of this research. The following
analysis and interpretations were presented according to the order of the questions laid
down in the questionnaire.

I. Demographic profile

I.a Gender
Gender Numbers Percentage Rank

Female 68 68.0% 1st

Male 32 32.0% 2nd

Table I.a Demographic profile in terms of gender

Table I.a shows that the number of female respondents which is 68 (68%) is very far
from the number of the male respondents which is 32 (32%). Based on the table, the
dominated gender among the respondents is female.

I.b Age
Age Numbers Percentage Rank
16-17 51 51.0% 1st
18-19 20 20.0% 2nd
20-21 13 13.0% 4th
22 and above 16 16.0% 3rd
Table I.b demographic profile in terms of age
It shows in the table I.b that 51 (51%) out of 100 respondents were aged 16 - 17 years
old, 20 (20%) were 18 -19 years old, 13 (13%) of the respondents are 20 - 21 years old
while 16 (16%) respondents for the aged 22 - above. Most of the respondents ages 16-17
years old.

I.c Civil status

Civil status Numbers Percentage Rank
Single 72 72.0% 1st
In relationship 24 24.0% 2nd
Married 4 4.0% 3rd
Separated 0 0% 4th
Table I.c demographic profile in terms of Civil status
Table I.c 1 demonstrates how the proportion of respondents who are single, at 72%, is
significantly higher than the proportion of respondents who are in a relationship, at 24 or
24%, married, at 4%, and separated at 0%. According to the table, the respondents'
majority civil status is single.

I.d Family income (Students monthly allowance)

Family income (Students monthly allowance) Numbers Percentage Rank
P100-P1,000 41 41.0% 1st
P1,000-P5,000 25 25.0% 2nd
P5,000-P10,000 19 19.0% 3rd
P10,000-above 15 15.0% 4th
Table I.d demographic profile in terms of Family income (Students monthly allowance)
As seen in the table I.d, 41 (41%) out of 100 respondents selected the range of 100
pesos to 1000 pesos. 25 (25%) of the respondent selected 1000 to 5000 pesos. This means
that most of senior high school students that shops online are having 100 to 1000 pesos
monthly allowance.

II. Advantages of Online shopping

II.a Convenience
1. Online shopping is very advisable because we can Numbers Percentage Rank
purchase products even when we are in our home.
5-Strongly Agree 51 51.0% 1st
4-Agree 32 32.0% 2nd
3-Neither Agree or Disagree 8 8.0% 3rd
2-Disagree 5 5.0% 4th
1-Strongly Disagree 4 4.0% 5th
Table II.a 1

Table II.a 1 displays the vast majority of the respondents where is 51 (51%) answering
strongly agree, and 32 (32%) answering agree. Overall, most of the senior high school
students who online shopping are strongly agreeing that online shopping is very
advisable because they can purchase products even when they are in their home.

2.In online shopping, shoppers are able to place orders

for products within minutes or even seconds. Online Numbers Percentage Rank
shopping helps shoppers save money, energy and time.
5-Strongly Agree 36 36.0% 2nd
4-Agree 39 39.0% 1st
3-Neither Agree or Disagree 17 17.0% 3rd
2-Disagree 5 5.0% 4th
1-Strongly Disagree 3 3.0% 5th
Table II.a 2
Table II.a 2 shows that the statement, “In online shopping, shoppers are able to place
orders for products within minutes or even seconds.” out of 100, 36 (36%) respondents
answered strongly agree and 39 (39%) respondents answered agree. Among
questionnaire items, most of the respondents are agreeing that online shopping helps
every online shoppers to save money, energy and especially their time.
3.Online shopping offers its round the clock
availability online stores are open every Numbers Percentage Rank
hour of the day and night.
5-Strongly Agree 48 48.0% 1st
4-Agree 25 25.0% 2nd
3-Neither Agree or Disagree 16 16.0% 3rd
2-Disagree 6 6.0% 4th
1-Strongly Disagree 5 5.0% 5th
Table II.a 3
According to the data in table II.a 3, out of 100 respondents, 48 (48%) answered
strongly agreed and other 25 (25%) respondents agreed with the statement that "online
shopping offers it's round the clock availability online stores are open every hour of the
day and night. This demonstrates that the majority of senior high school respondents
firmly concur that internet buying offers its 24/7 accessibility because online retailers are
open at all hours of the day and night.

4.In online shopping there are no long Numbers Percentage Rank

queues and delays in selection of products.
5-Strongly Agree 17 17.0% 3rd
4-Agree 31 31.0% 2nd
3-Neither Agree or Disagree 40 40.0% 1st
2-Disagree 10 10.0% 4th
1-Strongly Disagree 2 2.0% 5th
Table II.a 4
It shows in the table II.a 4 that the statement “In online shopping there are no long
queues and delays in selection of products.” out of 100 respondents, 40 (40%)
respondents answered neither agree or disagree, 31 (31%) respondents agreed. The
majority of senior high school students who shop online are thus dubious in response to
this question or statement.

5.When you visit a store, you most likely settle for

whatever price the vendor has placed on a particular Numbers Percentage Rank
item. With online shopping, you can compare prices
from hundreds of different vendors.
5-Strongly Agree 45 45.0% 1st
4-Agree 30 30.0% 2nd
3-Neither Agree or Disagree 16 16.0% 3rd
2-Disagree 7 7.0% 4th
1-Strongly Disagree 2 2.0% 5th
Table II.a 5
Based on the table II.a 5, the statement, “When you visit a store, most likely settle for
whatever price the vendor has placed on the particular item. With online shopping, you
can compare prices from hundreds of different vendors” out of 100 respondents, 45
(45%) respondents strongly agreed, this follows the 30 (30%) respondents who agreed.
As a result, the large majority of respondents strongly concur with the assertion that when
they go shopping, they almost certainly accept the price that the retailer has established
for a particular item. They also support the ability to compare prices from hundreds of
various sellers when purchasing online.

II.b Affordable prices of commodity

1.Cheap deals and better prices are available online (Because
products come to you direct from the manufacturer or seller Numbers Percentage Rank
without middleman being involved)
5-Strongly Agree 37 37.0% 2nd
4-Agree 38 38.0% 1st
3-Neither Agree or Disagree 18 18.0% 3rd
2-Disagree 2 2.0% 5th
1-Strongly Disagree 5 5.0% 4th
Table II.b 1
As seen in the table above, in the statement “Cheap deals and better prices are
available online (because products come to you direct from the manufacturer or seller
without middleman being involved)”, Among of the 100 respondents, 37 (37%) of them
strongly agreed, this accompanies the 38 (38%) respondents who answered agree.
Consequently, the majority of those respondents concurred that online shops offer better
costs and affordable offers.

2.During holidays, festivals and other periods, online

stores offer huge discounts, cash backs and coupons Numbers Percentage Rank
to shoppers.
5-Strongly Agree 59 59.0% 1st
4-Agree 22 22.0% 2nd
3-Neither Agree or Disagree 12 12.0% 3rd
2-Disagree 4 4.0% 4th
1-Strongly Disagree 3 3.0% 5th
Table II.b 2
It stated in table to II.b 2 in the statement “During holidays, festivals and other
periods, online stores offer huge discounts, cash backs and coupons to shoppers”, out of
100 respondents 59 (59%) respondents strongly agreed. Furthermore, the majority of
survey respondents concur that online retailers provide shoppers significant discounts,
cash backs, and coupons when they shop during special events.

3.Online shops also engage in flash sales. All these give Numbers Percentage Rank
online shoppers have the chance to buy products and
services at the best prices.
5-Strongly Agree 52 52.0% 1st
4-Agree 31 31.0% 2nd
3-Neither Agree or Disagree 11 11.0% 3rd
2-Disagree 3 3.0% 4th
1-Strongly Disagree 3 3.0% 4th
Table II.b 3
As stated in table II.b 3 in the statement “Online shops also engage in flash sales. All
these give online shoppers have the chance to buy products and services at the best
prices.” Out of 100 respondents, majority of the respondents which is 52 (52%) answered
strongly agree and this also follows the other respondents which is 31 (31%) answered
agree. Because of this, the majority of respondents strongly support flash deals being
used by online stores. The ability to purchase goods and services at the lowest prices is
made possible by all of this for internet shoppers.

4.Online products are provided at a wholesale

rate so you are destined to get loads of discounts Numbers Percentage Rank
on your purchase.
5-Strongly Agree 34 34.0% 2nd
4-Agree 38 38.0% 1st
3-Neither Agree or Disagree 20 20.0% 3rd
2-Disagree 5 5.0% 4th
1-Strongly Disagree 3 3.0% 5th
Table II.b 4
According in table II.b 4 in the statement “Online products are provided at a
wholesale rate so are destined to get loads of discounts on your purchase.” Most of the
respondents which is 34 (34%) strongly agreed and this also follows the other
respondents which is 38 (38%) in overall respondents answered agreed. This
demonstrates that the majority of respondents are in support of offering online goods at a
wholesale price so that consumers will undoubtedly receive substantial discounts on their
purchases.

5.In Online shopping, different vendors make their

goods and services available on online stores. In order to
beat the competition and attract more patronage, these Numbers Percentage Rank
vendors cut down on the prices of their products and
services.
5-Strongly Agree 35 35.0% 2nd
4-Agree 37 37.0% 1st
3-Neither Agree or Disagree 21 21.0% 3rd
2-Disagree 2 2.0% 5th
1-Strongly Disagree 5 5.0% 4th
Table II.b 5
According to table II. b 5 in the statement "In online shopping, different vendors
make their good and services available on online stores. In order to beat the competition
and attract more patronage, these vendors cut down on the prices of their products and
services." Out of 100 respondents 35 (35%) respondents answered strongly agree, 37
(37%) respondents answered agree, 21 (21%) answered neither agree or disagree. This
demonstrates that the majority of the respondents agreed that vendors reduced the cost of
their goods and services to attract costumers.

II.c Availability of the product

1.Online stores are not limited in size and usually Numbers Percentage Rank
contain limitless numbers, sizes and forms of products.
5-Strongly Agree 19 19.0% 3rd
4-Agree 43 43.0% 1st
3-Neither Agree or Disagree 29 29.0% 2nd
2-Disagree 8 8.0% 4th
1-Strongly Disagree 1 1.0% 5th
Table II.c 1
As seen in the table II. c 1 in the statement "Online stores are not limited in size and
usually contain limitless numbers, sizes and forms of products. "Out of 100 respondents
19 (19%) respondents answered strongly agree, 43 (43%) respondents answered agree,
29 (29%) respondents answered neither agree or disagree. Overall, the majority stated
that online stores typically offer an infinite variety of things in all possible quantities,
sizes, and products by answering agree with the statement.

2.Shopping online gives you access to international Numbers Percentage Rank

goods. If you can't find the right product in your
home country, then you can look abroad.
5-Strongly Agree 45 45.0% 1st
4-Agree 32 32.0% 2nd
3-Neither Agree or Disagree 20 20.0% 3rd
2-Disagree 1 1.0% 5th
1-Strongly Disagree 2 2.0% 4th
Table II.c 2
As stated in table II. c 2 in the statement "Shopping online gives you access to
international goods. If you can't find the right product in your home country, then you can
look abroad" Out of 100, 45(45%) respondents answered strongly agree, 32 (32%)
respondents answered agree, 20 (20%) respondents answered neither agree or disagree".
Due to this, the majority of responses strongly agreeing that you can seek abroad for a
product that is unavailable in your country through online shopping.

3.Some online shops even have provisions in place to

accept orders for items out of stock and ship it when Numbers Percentage Rank
the stock becomes available.
5-Strongly Agree 29 29.0% 2nd
4-Agree 40 40.0% 1st
3-Neither Agree or Disagree 26 26.0% 3rd
2-Disagree 2 2.0% 5th
1-Strongly Disagree 3 3.0% 4th
Table II.c 3
As stated in table II.c 3 in the statement "some online shops even have provisions in
place to accept orders for items out of stock and ship it when the stocks becomes
available". Out of a 100 respondents 29 (29%) respondents answered strongly agree, 40
(40%) respondents answered agree, 26 (26%) respondents answered neither agree or
disagree". Additionally, the majority of respondents agreed that certain online retailers
have policies in place to accept orders for items that are out of stock and ship them when
the inventory is restocked.

4.The Internet provides sellers with unlimited shelf

space, so they are more likely to offer a wider variety of Numbers Percentage Rank
products than they would in brick-and-mortar stores.
5-Strongly Agree 27 27.0% 2nd
4-Agree 40 40.0% 1st
3-Neither Agree or Disagree 26 26.0% 3rd
2-Disagree 7 7.0% 4th
1-Strongly Disagree 1 1.0% 5th
Table II.c 4
As seen in the table II. c 4 in the statement "The internet provides sellers with
unlimited shelf space, so they are more likely to offer a wider variety of products than
they would in brick-and-mortar stores" 27 (27%) out of 100 respondents strongly agree,
40 (40%) answered agree, 26 (26%) respondents answered neither agree or disagree.
Majority of the respondents agreed that due to the unrestricted shelf space that the
internet gives retailers, they are more likely to provide a greater selection of goods than
they would in physical storefronts.

5.Often the latest products are available online long Numbers Percentage Rank
before being available locally.
5-Strongly Agree 29 29.0% 2nd
4-Agree 38 38.0% 1st
3-Neither Agree or Disagree 21 21.0% 3rd
2-Disagree 7 7.0% 4th
1-Strongly Disagree 5 5.0% 5th
Table II.c 5
As stated in table II. c 5 in the statement "Often the latest products are available online
long before being available locally." Out of 100 respondents 29 (29%) respondents
answered strongly agree, 38 (38%) respondents answered agree, 21 (21%) respondents
answered neither agree or disagree. Data reveals that the majority of respondents agreed
that the newest products are frequently available online before they are locally.

II.d Flexibility
1.Shoppers from any part of the world can access online
stores and pay for any product or service without Numbers Percentage Rank
limitations of any kind.
5-Strongly Agree 41 41.0% 1st
4-Agree 34 34.0% 2nd
3-Neither Agree or Disagree 21 21.0% 3rd
2-Disagree 1 1.0% 5th
1-Strongly Disagree 3 3.0% 4th
Table II.d 1
Table II. d 1 shows that in the statement "shoppers from any part of the world can
access online stores and pay for any product or service without limitations of any kind".
Out of a 100 respondents, 41 (41%) respondents answered strongly agree, 34 (34%)
respondents answered agree and 21 (21%) were neither agree or disagree. The majority of
respondents strongly agreed that consumers from all over the world can access online
businesses and make payments for any good or service without any restrictions.

2.In online shopping, shoppers can pay for their Numbers Percentage Rank
purchase using different mobile payment apps.
5-Strongly Agree 46 46.0% 1st
4-Agree 36 36.0% 2nd
3-Neither Agree or Disagree 11 11.0% 3rd
2-Disagree 4 4.0% 4th
1-Strongly Disagree 3 3.0% 5th
Table II.d 2

Table II. d 2 shows that 46 (46%) out of a 100 respondents answered strongly agree,
36 (36%) respondents answered agree to the statement that "In online shopping, shoppers
can pay for their purchase using different mobile payment apps. Because of this, the
majority of respondents strongly agree that consumers can use a variety of mobile
payment apps to complete their online purchases.

3.Online shopping will help in avoidance of criminality Numbers Percentage Rank

such as pickpockets, car theft and obtrusive,
undesirable persons.
5-Strongly Agree 31 31.0% 2nd
4-Agree 27 27.0% 3rd
3-Neither Agree or Disagree 32 32.0% 1st
2-Disagree 3 3.0% 5th
1-Strongly Disagree 7 7.0% 4th
Table II.d 3
Table II.d 3 displays the data of 100 respondents that answered in the statement
"Online shopping will help in avoidance of criminality such as pickpockets, car theft and
obtrusive undesirable persons", 31 (31%) answered strongly agree, 27 (27%) are agree,
32 (32%) answered neither agree or disagree. This shows that most of the respondents are
dubious to answer this question and there is also some that is strongly agree with the
statement.

4.Online shopping enables everyone to enjoy privacy Numbers Percentage Rank

while buying.
5-Strongly Agree 37 37.0% 1st
4-Agree 30 30.0% 2nd
3-Neither Agree or Disagree 26 26.0% 3rd
2-Disagree 4 4.0% 4th
1-Strongly Disagree 3 3.0% 5th
Table II.d 4
Table II.d 4 shows that 37 (37%) of the 100 respondents to the statement "Online
shopping enables everyone to enjoy privacy while buying" strongly agreed with it,
joining the 30 (30%) of respondents who agreed and 26 (26%) for the answer neither
agree or disagree. It shows that most of the respondents are strongly agree with the
statement.

5.Online shopping is a flexible way of purchasing

products. There is no time bound in an online market. Numbers Percentage Rank
Whenever you are free, you can scroll down for your
favorite items and order them.
5-Strongly Agree 48 48.0% 1st
4-Agree 29 29.0% 2nd
3-Neither Agree or Disagree 17 17.0% 3rd
2-Disagree 3 3.0% 4th
1-Strongly Disagree 3 3.0% 4th
Table II.d 5
A s stated in Table II.d 5 statement that "Online shopping provides a flexible way of
purchasing products. There is no time bound in an online market. Whether you are free,
you can scroll down for your favorite items and order them."48 (48%) out of 100
answered strongly agree, and this was followed by 29 (29%) respondents who also said
they agreed. It concluded that majority of the respondents are strongly agree in addition
that it is simple to pick up the phone, visit your favorite online store, and place whatever
order you choose.

III. Disadvantages of online shopping

III.a Quality of the product
1.In online shopping, what is advertised isn’t what the
consumer gets after purchase. You could get a lower
quality product than the one advertised. Sometimes the Numbers Percentage Rank
description or photograph of the product might be of
something slightly different. As a result, you might end
up with an inferior-quality item.
5-Strongly Agree 34 34.0% 2nd
4-Agree 39 39.0% 1st
3-Neither Agree or Disagree 23 23.0% 3rd
2-Disagree 3 3.0% 4th
1-Strongly Disagree 1 1% 5th
Table III.a 1

In the table III.a 1 stated that out of 100 respondents 34 (34%) answered strongly
agree following with 39 (39%) answered agree. As a result, most of the respondents are
agree with the statement that in online shopping, what is advertised isn't what the
consumer get after purchase. You could get a lower quality product than the one
advertised. Sometimes the description or photograph of the product might be of
something slightly different. As a result,you might end up with an inferior quality item.

2.Online shopping does not provide full customer satisfaction as you

are not allowed to check the product physically. You cannot hold the Numbers Percentage Rank
item and look at it in your hands, you don't always know the quality
of the product. There are many chances of wrong product delivery.
5-Strongly Agree 38 38.0% 1st
4-Agree 33 33.0% 2nd
3-Neither Agree or Disagree 25 25.0% 3rd
2-Disagree 3 3.0% 4th
1-Strongly Disagree 1 1.0% 5th
Table III.a 2
In table III.a 2 presented that out of 100 respondents 38 (38%) were strongly agree, 33 (33%)
of the respondents answered agree following with 25 (25%) answered neither agree or disagree
The majority of the respondents in the statement “Online shopping does not provide full costumer
satisfaction as you are not allowed to check the product physically. You cannot hold the item and
look it in your hands, you don't always know the quality of the product. There are many chances
of wrong product delivery.” were strongly agree.

3.Some items are better to buy from the real store: For
example, it's best not to buy clothing products online
because you won't be able to know whether they will look Numbers Percentage Rank
good on you without first trying them on. You can't feel
the material, see how it fits around your waist, or notice
how it's made.
5-Strongly Agree 47 47.0% 1st
4-Agree 23 23.0% 3rd
3-Neither Agree or Disagree 26 26.0% 2nd
2-Disagree 4 4.0% 4th
1-Strongly Disagree 0 0% 5th
Table III.a 3
As indicated from table III.a 3, it shows that out of the 100 respondents 47 (47%)
answered strongly agree following with 23 (23%) who answered agree, and 26 (26%)
answered neither agree or disagree. This show that in the statement “Some items are
better to buy from the real store: for example, its best not to buy clothing products online
because you won't be able to know whether they will look good on you without first
trying them on. You can't feel the material,see how it fits around your waist,or notice
how it's made.” majority answered strongly agree.

4.Reviews are not always reliable and all the research Numbers Percentage Rank
can't assure you of a product's quality.
5-Strongly Agree 31 31.0% 2nd
4-Agree 34 34.0% 1st
3-Neither Agree or Disagree 27 27.0% 3th
2-Disagree 6 6.0% 4th
1-Strongly Disagree 2 2.0% 5th
Table III.a 4
In the table III.a 4 reveals that out of 100 respondents 31 (31%)answered strongly
agree, 34 (34%) answered agree, 27 (27%) answered neither agree or disagree. This
shows that majority of the respondents are strongly agree in the statement that in online
shopping, reviews are not always reliable and all the research can't assure you of a
product's quality.

5.In online shopping, It has a higher chance of Numbers Percentage Rank

receiving damaged or unwanted products.
5-Strongly Agree 38 38.0% 1st
4-Agree 28 28.0% 2nd
3-Neither Agree or Disagree 24 24.0% 3rd
2-Disagree 6 6.0% 4th
1-Strongly Disagree 4 4.0% 5th
Table III.a 5
According to the table III.a 5 it indicates that out of 100 respondents 38 (38%)
answered strongly agree following with 28 (28%) answered agree and 24 (24%)
answered neither agree or disagree. Most of the respondents are strongly agree that in
online shopping, it has a higher chance of receiving damaged or unwanted products and
there is also some that is dubious to response this question or statement.

III.b Difficult to return

1.Most sites have vague return policies that can leave Numbers Percentage Rank
you with a low-quality product and no way to return it.
5-Strongly Agree 43 43.0% 1st
4-Agree 28 28.0% 2nd
3-Neither Agree or Disagree 21 21.0% 3rd
2-Disagree 5 5.0% 4th
1-Strongly Disagree 3 3.0% 5th
Table III.b 1
As see in this table III.b 1 majority of the respondents answered strongly agree with
43% out of 100 respondents. 28 (28%) of the respondents answered agree. Most of the
respondent in senior high school are agreeing with the most sites have vague return
policies that can leave you with a low quality product and no way to return.

2.Returns can be Complicated. Some sellers make the

process breezy, but many make it extra hard for you to Numbers Percentage Rank
return their merchandise or get a refund.
5-Strongly Agree 41 41.0% 1st
4-Agree 33 33.0% 2nd
3-Neither Agree or Disagree 19 19.0% 3rd
2-Disagree 6 6.0% 4th
1-Strongly Disagree 1 1.0% 5th
Table III.b 2
Based on table III.b 2 displays in the statement of "Returns can be Complicated. Some
sellers make the process breezy, but many make it extra hard for you to return their
merchandise or get a refund." 41 (41%) answered strongly agree, 33 (33%) answered
agree, 19 (19%) answered neither agree or disagree. Overall, most of the respondents are
strongly agree in the statement.

3.It's a hassle to return your purchase online because Numbers Percentage Rank
you are the one who will be Labeling, packaging,
shipping, tracking, and filling out all the proper
forms.
5-Strongly Agree 39 39.0% 1st
4-Agree 36 36.0% 2nd
3-Neither Agree or Disagree 18 18.0% 3rd
2-Disagree 5 5.0% 4th
1-Strongly Disagree 2 2.0% 5th
Table III.b 3
As stated on table III.b 3, out of 100 respondents 39 (39%) answered strongly agree,
36 (36%) answered agree, 18 (18%) answered neither agree or disagree. Consequently,
most of the senior high school students that the respondents of this study are strongly
agreeing that It's a hassle to return your purchase online because you are the one who will
be Labeling, packaging, shipping, tracking, and filling out all the proper forms.

4.Often the procedure is complicated and Numbers Percentage Rank

packaging and dispatching are at your cost.
5-Strongly Agree 29 29.0% 2nd
4-Agree 38 38.0% 1st
3-Neither Agree or Disagree 21 21.0% 3rd
2-Disagree 11 11.0% 4th
1-Strongly Disagree 1 1.0% 5th
Table III.b 4

As indicated in the table III.b 4, 29 (29%) out of 100 respondents answered strongly
agree . 38 (38%) of the respondent answered agree. The vast majority of the respondents
agreeing that in online shopping often the procedure is complicated and packaging and
dispatching are at your cost.

5. If you are not satisfied with the product and you Numbers Percentage Rank
want to return it, it will be so hard to contact the seller.
5-Strongly Agree 36 36.0% 1st
4-Agree 33 33.0% 2nd
3-Neither Agree or Disagree 25 25.0% 3rd
2-Disagree 5 5.0% 4th
1-Strongly Disagree 1 1.0% 5th
Table III.b 5
According to Table III.b 5, 36 (36%) out of 100 answered strongly agree, 33 (3%)
answered agree, 25 (25%) answered neither agree or disagree. This shows that the online
shoppers that serves as the respondents of this research are strongly agree in the statement
" If you are not satisfied with the product and you want to return it, it will be so hard to
contact the seller.”

III.c Delays in delivery

1.During big sales, e-commerce portals may take too Numbers Percentage Rank
long to deliver the product.
5-Strongly Agree 33 33.0% 2nd
4-Agree 40 40.0% 1st
3-Neither Agree or Disagree 24 24.0% 3rd
2-Disagree 1 1.0% 5th
1-Strongly Disagree 2 2.0% 4th
Table III.c 1
Table III.c 1 shows that the statement, “During big sales, e-commerce portals may
take too long to deliver the product.” out of 100 respondents, 33 (33%) respondents
answered strongly agree, 40 (40%) respondents answered agree, 24 (24%) respondents
answered neither agree or disagree. Overall, majority of the respondents are agree with
the statement that indicated.

2. Sometimes, delivery of an item takes more time

than the customer anticipated. This may occur
because the particular item needed to be shipped Numbers Percentage Rank
from a different location or country. While ordering
anything online, it takes time to reach your
destination.
5-Strongly Agree 37 37.0% 2nd
4-Agree 40 40.0% 1st
3-Neither Agree or Disagree 15 15.0% 3rd
2-Disagree 3 3.0% 5th
1-Strongly Disagree 5 5.0% 4th
Table III.c 2
As indicated from the table III.c 2, it shows that out of the 100 respondents to the
statement, “Sometimes, delivery of an item takes more time than the customer
anticipated. This may occur because the particular item needed to be shipped from a
different location or country. While ordering anything online, it takes time to reach your
destination.” 37 (37%) respondents answered strongly agree, 40 (40%) respondents
answered agree. This shows that majority of the respondents agree with the statement.

3. In Online shopping, Even the best courier companies

and online sellers have bad days, so there is no Numbers Percentage Rank
guarantee that you will receive your online orders on
time.
5-Strongly Agree 28 28.0% 2nd
4-Agree 35 35.0% 1st
3-Neither Agree or Disagree 28 28.0% 2nd
2-Disagree 5 5.0% 3rd
1-Strongly Disagree 4 4.0% 4th
Table III.c 3
Based on table III.c 3 displays the responses in the statement of " In online shopping ,
even the best courier companies and online sellers have bad days, so there is no guarantee
that you will receive your online orders on time." Where is 28 (28%) answered strongly
agree, 35 (35%) answered agree, 28 (28%) answered neither agree or disagree. Majority
of the respondents are agreeing that there is no guarantee that you will receive your
online orders on time and some are doubtful.

4.Lack of proper management of inventory can lead to Numbers Percentage Rank

shipment delays that ultimately frustrates the customer.
5-Strongly Agree 27 27.0% 3rd
4-Agree 36 36.0% 1st
3-Neither Agree or Disagree 29 29.0% 2nd
2-Disagree 7 7.0% 4th
1-Strongly Disagree 1 1.0% 5th
Table III.c 4
Based on table III.c 4 in the statement "Lack of proper management of inventory can
lead to shipment delays that ultimately frustrates the customer ." Where is 27 (27%)
answered strongly agree, 36 (36%) answered agree, 29 (29%) answered neither agree.
Overall, most of the senior high school students are agreeing that lack of proper
management of inventory can lead to shipment delays that ultimately frustrates the
customer but there is also some that dubious in the statement.

5. Not many online shopping sites have same-day

delivery, and none of them offer the on-the-spot, take- Numbers Percentage Rank
home advantage that a physical store does.
5-Strongly Agree 33 33.0% 2nd
4-Agree 34 34.0% 1st
3-Neither Agree or Disagree 23 23.0% 3rd
2-Disagree 6 6.0% 4th
1-Strongly Disagree 4 4.0% 5th
Table III.c 5
The table III.c 5 shows 33 (33%) out of 100 respondents answered strongly agree, 34
(34%) answered agree, 23 (23%) answered neither agree or disagree. Overall, most of the
senior high school students are agreeing that in online shopping not many online store
sites have same-day delivery, and none of them offer the on-the-spot, take home
advantage that a physical store does.

III.d Fraud
1. Some online stores are not legitimate. Numbers Percentage Rank
5-Strongly Agree 41 41.0% 1st
4-Agree 27 27.0% 2nd
3-Neither Agree or Disagree 21 21.0% 3rd
2-Disagree 7 7.0% 4th
1-Strongly Disagree 4 4.0% 5th
Table III. d 1
Based on table III.d 1 displays the vast majority of the respondents in the statement
"Some online stores are not legitimate ." Where is 41 or 41% answered strongly agree, 27
or 27% answered agree, 21 or 21% answered neither agree or disagree. Consequently,
most of the senior high school students who online shop are strongly agreeing that some
online stores are not legitimate.

2. Fake online shopping portals display some great

products on the website and attract customers to buy Numbers Percentage Rank
the product and take advantage of them.
5-Strongly Agree 44 44.0% 1st
4-Agree 23 23.0% 3rd
3-Neither Agree or Disagree 24 24.0% 2nd
2-Disagree 6 6.0% 4th
1-Strongly Disagree 3 3.0% 5th
Table III.d 2
Based on table III.d 2 most of the respondents at 44 (44%) are strongly agree in the
statement " Fake online shopping portals display some great products as the website and
attract customers to buy the product and take advantage of them ." 23 (23%) answered
agree, 24 (24%) answered neither agree or disagree. Overall, most of the respondents are
strongly agreeing that Fake online shopping portals display some great products as the
website and attract customers to buy the product and take advantage of them.

3. Missing or fake products reviews. Numbers Percentage Rank

5-Strongly Agree 45 45.0% 1st
4-Agree 29 29.0% 2nd
3-Neither Agree or Disagree 17 17.0% 3rd
2-Disagree 7 7.0% 4th
1-Strongly Disagree 2 2.0% 5th
Table III.d 3
Table III.d 3 displays the vast majority of the respondents where 45 (45%) answered
strongly agree in the statement " Missing Or fake products review ." 29 (29%) answered
agree, 17 (17%) answered neither agree or disagree. Furthermore, majority of the
respondents are strongly agreeing that there are missing or fake products reviews in
online shopping.

4. Filling private information in different online Numbers Percentage Rank

methods that leads to financial theft.
5-Strongly Agree 33 33.0% 2nd
4-Agree 36 36.0% 1st
3-Neither Agree or Disagree 21 21.0% 3rd
2-Disagree 7 7.0% 4th
1-Strongly Disagree 3 3.0% 5th
Table III.d 4
It shows in table III.d 4 the result of responses in the statement "Filling private
information in different online methods that leads to financial theft." Where is 33 (33%)
answered strongly agree, 36 (36%) answered agree, 21 ( 21%) answered neither agree or
disagree. Overall, most of the senior high school students are agreeing that filling private
information in different online methods that leads to financial theft.

5. Lack of security and privacy leaks. Numbers Percentage Rank

5-Strongly Agree 36 36.0% 1st
4-Agree 27 27.0% 2nd
3-Neither Agree or Disagree 26 26.0% 3rd
2-Disagree 5 5.05 5th
1-Strongly Disagree 6 6.0% 4th
Table III.d 5
Based on table III.d 5 displays the vast majority of the respondents in the statement
"Lack of security and privacy leaks " Where is 36 or 36% answered strongly agree, 27 or
27% answered agree, 26 or 26% answered neither agree or disagree. It shows that
majority of the respondents are agreeing that online shopping is lack of security and leak
private information.