ViPlex Handy

Media Player Control App

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User Manual

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ViPlex Handy Media Player Control App
User Manual

Contents
Contents ............................................................................................................................................................................... i
1 Introduction ...................................................................................................................................................................... 1
2 Installation ........................................................................................................................................................................ 2
3 Device Control Methods ................................................................................................................................................... 3
4 LAN Control...................................................................................................................................................................... 4
4.1 Local Devices ............................................................................................................................................................ 4
4.2 Local Solutions ........................................................................................................................................................ 17
4.3 Me ............................................................................................................................................................................ 22

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5 Internet Control .............................................................................................................................................................. 23

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5.1 Player....................................................................................................................................................................... 23

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5.2 Solution .................................................................................................................................................................... 24

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5.3 Media ....................................................................................................................................................................... 26

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5.4 Me ............................................................................................................................................................................ 26
6 FAQ ................................................................................................................................................................................ 28

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6.1 How to check the version of ViPlex Handy? ............................................................................................................ 28

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6.2 How to check the firmware version of a device? ...................................................................................................... 28
6.3 How to upgrade the firmware version of a device? .................................................................................................. 28

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6.4 How to bind a device to the cloud? .......................................................................................................................... 30

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6.5 How to set multi-screen mosaic? ............................................................................................................................. 31

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6.6 How to use more fonts? ........................................................................................................................................... 34

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1 Introduction
ViPlex Handy is a screen management app for Android and iOS phones, which allows you to manage various
devices such as the Taurus series multimedia players and the JT100 traffic multimedia player.
Features:
 Friendly user interface: UI design takes user habits into full consideration.
 Two device control methods: Supports LAN control and Internet control.
 Ease of use: Devices can be connected and easily accessed via wireless networks.
 Synchronous playback: Allows the same content to be played on different screens synchronously.

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 Smart brightness adjustment: Allows for automatic and scheduled brightness adjustment.
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Dual Wi-Fi functionality: Supports Wi-Fi AP and Wi-Fi Sta.

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 4G connection: Devices with 4G modules support mobile networks.

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 Dual-mode (synchronous and asynchronous): Allows you to set video output mode.

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 Auto fit to screen: Capable of automatically scaling content to fit the screen.

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 A new remote publishing mode: Allows solutions to be created and published to cloud devices over the
Internet.

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2 Installation
Downloading ViPlex Handy
Scan the QR code below to download ViPlex Handy for Android or iOS.

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Installing ViPlex handy
Run the installation file and complete the installation by following the on-screen instructions.

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3 Device Control Methods

ViPlex Handy comes with two device control methods: LAN control and Internet control.
 LAN Control: Suitable for controlling devices that are connected to ViPlex Handy via Wi-Fi AP or LAN.
For details, see 4 LAN Control.
 Internet Control: Suitable for controlling devices that are connected to the Internet. For details, see 5
Internet Control.
When you open ViPlex Handy for the first time, you will be prompted to choose a device control method. You
can choose a suitable device control method according to the network environment of you devices. The device
control method can be switched later in Me > Device Control Method.

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4 LAN Control
When ViPlex Handy connects to devices via Wi-Fi AP or LAN, set the device control method to LAN Control,
allowing you to control devices, create and publish solutions.

4.1 Local Devices

4.1.1 Device Connection

Scenarios

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This chapter introduces how to connect ViPlex Handy to the Taurus via the Wi-Fi AP of the Taurus.

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Operating Procedure

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Step 1 Open ViPlex Handy.

Figure 4-1 Device list

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Step 2 Tap Set network to access the WLAN connection screen of your phone.

At the top right, tap to learn more about local device connection.

Step 3 Connect to the Wi-Fi AP of the Taurus.

The default SSID is "AP+Last 8 digits of SN" and the default password is "12345678".

Figure 4-2 Wi-Fi connection

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Step 4 Go back to ViPlex Handy. Refresh the device list and do the following according to the status of the Taurus.

ViPlex Handy automatically detects the Taurus and refreshes the device list. You can also swipe down to
refresh the device list manually.

 : Denotes that the Taurus is offline and cannot be connected.

 : Denotes that the Taurus is online and can be connected. Go to Step 5.

Figure 4-3 Local device list

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Step 5 Tap Connect next to a device name.

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Step 6 Enter the password (which defaults to "123456") for the "admin" user and then tap OK.

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Upon successful connection, is displayed. ViPlex Handy saves the account information automatically.

Related Operations
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 After successful connection, if the password is verified as a weak password, a prompt will be displayed,
reminding you to change the password. Do any of the following:

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− Tap Ignore Once if you do not want to change the password.

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− Tap Change Password to change the device password and hotspot password.

 When the Taurus is online, tap to do the following:

− Bind to Cloud: Tap to quickly bind the local device to the VNNOX cloud platform. (This option is
displayed only after the device has been successfully connected.)
− Connect: Tap to connect to the Taurus.
− Forget Password: Clear the device login password automatically saved by ViPlex Handy. (This
option is displayed only after the device has been successfully connected.)

 After the Taurus is connected, tap to do the following:

− Bind to Cloud: Tap to quickly bind the local device to the VNNOX cloud platform.
− Disconnect: Tap to disconnect the Taurus.
− Rename: Tap to change the device name.
− Delete: Tap to remove the device from the local device list.

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Notes:
 All the offline, online (successfully connected before) and connected devices on the Local Devices page
can be bound to the cloud.
 Before binding a device to the cloud, make sure your phone has Internet access and then follow the on-
screen instructions to register an account or log in to the VNNOX cloud platform.

4.1.2 Screen Configuration

Scenarios
Set screen connection, send receiving card configuration files to devices (which is only available for Android),
and bind screens to VNNOX Care.

Prerequisites

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 The corresponding local device is connected. For details, see 4.1.1 Device Connection.

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 Screen Configuration is turned on.
As shown in Figure 4-4, turn on Screen Configuration on the Me page.

Figure 4-4 Turning on screen configuration

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Screen Connection
Connect receiving cards logically to make the screen display content correctly.

Step 1 On the Local Devices page, tap a device name to access the device management page.

Step 2 Choose Screen Configuration.

Step 3 On the screen configuration page, tap Screen Connection.

If it is the first time to do screen connection for the current device, as shown in Figure 4-5, a 400×400 px
receiving card will be displayed by default. If screen configuration has been done for the device before, the
configured receiving cards and connection will be displayed.

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Figure 4-5 Screen connection page

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ViPlex Handy automatically obtains and displays all the Ethernet ports of the current device, including the
backup ports. As shown in Figure 4-5, represent the four Ethernet ports of the

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current device.

Step 4 Tap RV Card Settings at the upper right of the page.

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Step 5 On the RV Card Settings page, set the columns and rows of receiving cards and the loading capacity per
receiving card according to the actual conditions.

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As shown in Figure 4-6, there are two rows and columns of receiving cards, and the loading capacity per
receiving card is 128×128 px.

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Figure 4-6 Receiving card settings

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Notes:
 The columns or rows of receiving cards must be an integer ranging from 1 to 600, and the width or height
must be an integer ranging from 16 to 1024.
 The total loading capacity of all the receiving cards cannot exceed the maximum loading capacity of the
current device.

Step 6 After the settings, tap OK at the top right to go back to the screen connection page. As shown in Figure 4-7,
the four squares represent the four receiving cards set in the previous step.

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Figure 4-7 Screen connection

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Step 7 Select an Ethernet port, then use your finger to slide across the centers of the receiving cards to be loaded by
the Ethernet port to connect the receiving cards. Ethernet ports 3 and 4 are backup ports and receiving card

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connection is not allowed.

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As shown in Figure 4-8, after receiving card connection is completed, the color of the receiving cards loaded

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by each Ethernet port is the same as the color of the Ethernet port. The corresponding Ethernet port number

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is displayed at the top left of each receiving card, for example, "1-2" denotes the second receiving card loaded
by Ethernet port 1.

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Figure 4-8 Receiving card connection

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On the Screen Connection page, you can also do the following if needed.
 Select receiving cards
Tap a receiving card to select it. Tap and slide on any border of the selected receiving card to select more
receiving cards.
 Change receiving card position and loading capacity
Select one or more receiving cards and tap to change the position coordinates and the width and height
of the loading capacity. You can also change the position by dragging the selected receiving card(s).

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− The width or height of the loading capacity of the receiving card(s) must be an integer ranging from
16 to 1024.
− Receiving cards cannot be placed outside the canvas.
 Zoom

Tap or to zoom out or in on the canvas, or pinch to zoom.

 Undo actions

At the bottom of the page, tap to undo an action.

 Delete receiving cards

Select one or more receiving cards and tap at the bottom of the page to delete the selected

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receiving card(s). If the firmware version of the current device is earlier than V3.5.0, receiving cards

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cannot be deleted and the icon will not be displayed.

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 Delete connection lines

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At the bottom of the page, tap to delete the receiving card connection lines.

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Receiving card connection is not allowed for backup Ethernet ports.
 If the firmware version of the device is earlier than V3.5.0, the receiving cards cannot be selected,

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dragged and deleted, and receiving card position and loading capacity cannot be edited on the Screen
Connection page.

Step 8 After the screen connection is completed, tap Done.

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The Bind to VNNOX Care page is displayed. Follow the onscreen instructions to bind the screen to VNNOX

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Care to enable remote screen monitoring in a centralized manner. For details, see 4.1.3 Binding to VNNOX
Care.

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Receiving Card Configuration (Only Available for Android)

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Send receiving card configuration files with an .rcfgx extension to devices. Before sending a configuration file,
store it to the local storage of your phone.

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Step 1 On the Local Devices page, tap a device name to access the device management page.

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Step 2 Choose Screen Configuration.

Step 3 On the screen configuration page, tap RV Card Configuration.

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Step 4 Tap Refresh at the top right of the page that appears. The receiving card configuration file you have stored to

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the phone is displayed, as shown in Figure 4-9.

X I Figure 4-9 Receiving card configuration file

Step 5 Tap Send next to the configuration file to send it to the currently connected device.

4.1.3 Binding to VNNOX Care

Bind the current screen to VNNOX Care to enable remote monitoring of screen conditions.

Step 1 On the Local Devices page, tap a device name to access the device management page.

Step 2 Choose Bind to Cloud Services > Bind to VNNOX Care to access the Bind to VNNOX Care page shown in
Figure 4-10.

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Figure 4-10 Binding to VNNOX Care

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Step 3 After the configuration file readback is complete, select a server address and enter the login user name and
password of VNNOX Care.

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Figure 4-11 Binding to VNNOX Care

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Step 4 Tap OK at the top right.
 If your phone is connected to the Internet, it is bound successfully and no further action is required.

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 If your phone is not connected to the Internet, the system configuration files will be saved to your phone,

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as shown in Figure 4-12. You need to move on to Step 5 to Step 9.

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Figure 4-12 Device not connected to the Internet

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Step 5 After your phone is connected to the Internet, follow the onscreen instructions to access the binding page, as
shown in Figure 4-13.

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Figure 4-13 Binding to VNNOX Care

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Step 6 Tap Bind Now to view the binding progress.

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 If all the devices are bound successfully, no further action will be required.
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If only some of the devices are bound successfully, as shown in Figure 4-14, move on to Step 7 to Step
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Figure 4-14 Binding completed

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Step 7 Tap View to access the System Configuration Files page.

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Figure 4-15 System configuration files

Note:
You can also complete the binding of the devices that are not bound successfully in Me > System
Configuration Files.

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Step 8 Tap Bind next to the device that are not bound successfully to access the Bind to VNNOX Care page.
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Step 9 Tap OK at the top right.

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Make sure that the login user name and password of VNNOX Care you entered are correct.

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4.1.4 Device Management

Scenarios
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Remotely control screens in real time or as scheduled, configure time synchronization for devices, set multi-
screen mosaic, etc.

Prerequisites
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The corresponding device is connected.

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Operating Procedure

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Step 1 On the Local Devices page, tap the device name to access the Device management page, as shown in
Figure 4-16.

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You can drag a function module to change its position.

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Figure 4-16 Device management

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Step 2 Tap a function icon to access its function page.

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The description of each function is shown in Table 4-1.

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Table 4-1 Function description

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Menu Submenu Description
Quick Control Time Zone Allows you to set the UTC time zone.

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Time Displays the corresponding time of the time zone you set.

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Adjust Volume Allows you to drag the slider or tap the volume up and

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down buttons to adjust the volume.

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Color Temperature Allows you to set the color temperature of the screen.
Color temperatures include cool white, standard white and

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neutral white.
Screen Screen Status Control Allows you to manually set the screen status and rules for

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Settings screen status control.

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Brightness Control Allows you to manually set the screen brightness and

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rules for smart brightness adjustment.

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Scheduled Restart Allows you to schedule device restarts.
Bind to Cloud Bind to VNNOX Allows you to bind devices to VNNOX Standard/AD.
Services Standard/AD Notes:
 Before binding a device, connect the device to the
Internet, otherwise, it cannot be bound successfully.
 Bind devices to VNNOX Standard/AD requires
authentication information. Log in to VNNOX
(www.vnnox.com) and choose > Player
Authentication from the top right to view VNNOX
Standard/AD Authentication Information.
Bind to VNNOX Care Allows you to bind devices to VNNOX Care to enable
remote monitoring of screen conditions. For details, see
4.1.3 Binding to VNNOX Care.
Advanced Password Allows you to change the connection password of the
Settings local device.
The default user name is "admin" and the default

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Menu Submenu Description

password is "123456". You are advised to change the
default password.
Time Synchronization Allows you to set rules for device time synchronization.
If you want to enable different devices to play the same
content synchronously, time synchronization is required.
Advanced Functions  Synchronous Playback: Allows you to turn on or off the
synchronous playback function. When the function is
turned on, synchronous playback can be enabled if the
time of different devices is synchronized and all the
devices play the same content.
 Resolution: Allows you to set device resolution.

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 Restart: Allows you to restart the device.

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 Clear All Media: Allows you to clear all the media

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stored in the device.
 Restore Factory Settings: Allows you to reset the

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device to factory settings.

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Network Wireless Network Settings Allows you to set the Wi-Fi AP and Wi-Fi Sta of the
Settings device.

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 Hotspot: When the device is connected via Wi-Fi AP,
you can set the hotspot name and password.
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Wi-Fi: When the device supports dual Wi-Fi modes,
such as T3/T6/TB3/TB6/TB8, you can also set Wi-Fi

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Sta which allows the device and ViPlex Handy to be

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connected by connecting them to the same WLAN of a

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router.
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For the devices that support only one Wi-Fi mode, you

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can switch its built-in Wi-Fi AP to Wi-Fi Sta with ViPlex
Handy so as to connect the devices to a WLAN.

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Switching Wi-Fi mode has the following requirements

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for the firmware versions of the devices:

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 T30/T50/TB30/TB40/TB50/TB60 must be V3.6.2 or
later.

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 Other devices such as T1-4G/TB1-4G/TB2-
4G/TB4/TB4A must be V3.7.0 or later.

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Wired Network Settings Allows you to turn on or off DHCP.

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When the device is connected via Ethernet cable, turn off

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DHCP and set a static IP address and other relevant
information.

X Mobile Data Settings Allows you to turn on or off the mobile data network.
If the device is installed with a 4G module, turn on the
mobile network when the device is connected via mobile
data. Then the information of the carrier is displayed on
the page.
Monitoring Ambient Brightness Displays the ambient brightness. This is available only
when a light sensor is connected to the device.
Temperature Displays the receiving card temperature.
Playback Screenshot Allows you to capture a screenshot during the playback.
System Parameters Displays the CPU usage, available memory and external
storage.
Time Parameters Displays the time zone and time of the device.
Video Control - Allows you to control the video input mode, video source,
full screen zoom and offset position. (In the models of the

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Menu Submenu Description

Taurus, only the T6, TB4, TB6 and TB8 are supported.)
Meanings of the values of Mode:
 Manual: Allows you to instantly switch between the
synchronous mode and asynchronous mode.
 Scheduled: Allows you to switch between the
synchronous mode and asynchronous mode as
scheduled.
 HDMI preferred: The HDMI source is preferred for
playing videos in synchronous mode.
Playback - Allows you to start or pause solution playback and delete

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solutions.

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Device -  Set the device name and registration address, as well
Information as the firmware version, FPGA version and sub-

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software version information of the device.
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Obtain the play log, running log and 4G running log of
the device.

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Multi-Screen - Allows you to quickly mosaic multiple screens with the
Mosaic same resolution.

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 T50/TB40/TB50/TB60

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Only horizontal mosaic of screens is supported. You
can choose to mosaic screens by quantity or width. The

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screens are connected with HDMI cables. You only

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need to configure the starting screen and publish

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solutions to this screen.
 Other devices that support multi-screen mosaic (such

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as T6/TB4/TB6/TB8)

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Only horizontal mosaic of screens from left to right is
supported. The screens are connected with HDMI
cables. You need to configure the order of each screen

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used for mosaic and publish solutions to the starting

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screen.

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For the detailed settings of multi-screen mosaic, see 6.5
How to set multi-screen mosaic?

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Step 3 Do the following as required.


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Go to Screen Settings > Brightness Control. During smart brightness adjustment settings, set

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automatic brightness adjustment parameters if Auto Brightness Adjustment is selected. Within the
time range you set, the screen brightness changes automatically according to the auto brightness

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adjustment parameter table.

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Figure 4-17 Automatic brightness adjustment rules

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Figure 4-18 Automatic brightness adjustment table

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the relevant parameters, then tap Done.
− NTP time synchronization: Select an NTP server as the time reference. You can add custom
servers.

Figure 4-19 NTP time synchronization

− RF time synchronization: Set a group ID and set the current device as the master device or a slave
device. To synchronize the time of the master device with an NTP server, enable Auto Time
Synchronization and set an NTP server.

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Figure 4-20 RF time synchronization

4.2 Local Solutions

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4.2.1 Editing Solutions

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To edit, publish and play solutions normally, complete the following settings on iOS 11.0 or later in advance.
 Photos: Settings > Photos > Download and Keep Originals

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 Camera: Settings > Camera > Formats > Most Compatible

Operating Procedure
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Step 1 Tap Local Solutions to access the Solutions List page, as shown in Figure 4-21.

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Figure 4-21 Local solutions

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Step 2 Tap to add a solution.

Step 3 Set a name and resolution for the solution. Choose a template and tap OK.

You can select a default window layout or customize a window layout.

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Figure 4-22 Adding a solution

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Step 4 (Optional) Tap Window Settings to adjust the window layout.

Figure 4-23 Solution editing

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Figure 4-24 Solution layout

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Step 5 Tap anywhere in an area of the solution layout to edit the area.

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As shown in Figure 4-25, the solution has two windows. If you want to edit the left one, tap anywhere in the left

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area.

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Figure 4-25 Solution editing

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Step 6 Tap Add Media to add media. The media types supported by ViPlex Handy are shown in Table 4-2.

Table 4-2 Media types

Menu Description

Cloud media Allows you to add images and videos from the cloud media library.
Prerequisites:
 The phone is connected to the Internet.
 You have logged in to the VNNOX cloud platform with ViPlex Handy.
Image Allows you to add images and set their properties, playback durations and transition
effects.
Add images by
 Taking photos

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Menu Description
 Choosing from your phone album
Supported formats:
JPEG, BMP, GIF, PNG, WEBP
Video Allows you to add videos and set their playback effects.
Supported formats:
MPEG-1/2, MPEG-4, H.264/AVC, MVC, Google VP8, H.263, VC-1, Motion JPEG
GIF Allows you to add animated GIF images.
Text Allows you to add single-line or multi-line text, set the text properties, playback
duration and effect, and preview the text.
Allows you to download more fonts from the cloud. For details, see 6.6 How to use

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more fonts?

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Analog Clock Allows you to add analog clock widgets and set their styles, text and playback

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durations.
Digital Clock Allows you to add digital clock widgets and set their styles, text and playback

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durations.
Weather Allows you to add weather widgets and set their styles, text and playback durations.

Step 7 Set media properties.

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The properties of different types of media vary. Figure 4-26 shows the properties of an analog clock.

Figure 4-26 Properties of an analog clock

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Step 8 (Optional) Tap to continue adding media to the selected area.

Multiple media items can be added simultaneously. Media items are played in order from front to back. You
can drag a media item to change its playback order.

Step 9 (Optional) Tap × at the top right of a media icon to delete the media.

Step 10 If the solution contains:

 Multiple areas, repeat Step 5 through Step 9 to edit all the areas in the solution.
 One area, go to Step 11.

Step 11 After the solution editing is done, do the following as required.

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 Tap to save the solution.

If the solution contains cloud media, saving the solution will download the cloud media to the local
storage. (The media downloaded before will not be downloaded again and the phone must be connected
to the Internet.)

 Tap , select one or more devices and then tap Publish.

The devices refers to the connected local devices only.

4.2.2 Publishing Solutions

Prerequisites
The corresponding device is connected.

Related Information

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After the solution editing is done, tap to publish the solution. For details, see 4.2.1 Editing Solutions.

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In other situations, do the following to publish a solution.

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Operating Procedure

Step 1 On the Solution List page, tap Select at the top right.
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Figure 4-27 Local solutions

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Step 2 Select the solution(s) to be published.

Figure 4-28 Solution list

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Step 3 Tap , select one or more local devices and then tap Publish.

If there is not enough disk space in the device, the software will remind you of insufficient disk space and
instruct you to clear all the media in the disk. Solutions cannot be published if the media is not cleared.

Figure 4-29 Solution publishing

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4.3 Me

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Menu Description

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Log In/Register Allows you to log in to the VNNOX cloud platform.

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 Register an account or log in to VNNOX via your phone number or email
address.

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 Use your user name and password for authentication and login.

C
Note:
Japan node does not allow sub-users to log in to the VNNOX cloud platform.

H
Device Control Method Switches the device control method.

C
Help Displays the software version, copyright information, email address and

E
provides access to the user manual. You can also give your feedback here.

T
Language Allows you to change the language of the app. Chinese, English, Japanese,

R
and Spanish are currently available.

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Firmware Management Allows you to download firmware upgrade packages to upgrade the firmware
of local devices. For details, see 6.3 How to upgrade the firmware version of
a device?

S
System Configuration Files Displays devices that are not successfully bound to VNNOX Care. After the

A
devices are connected to the Internet, you can continue binding them to

V
VNNOX Care. For details, see 4.1.3 Step 7 to 4.1.3 Step 9 in 4.1.3 Binding to
VNNOX Care.

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Screen Configuration Allows you to turn on/off the screen configuration function.

N
Turning on this function allows for screen configuration which is mainly
designed for technical support engineers who have professional knowledge
and experience.
Demo

A N Allows you to turn on or off the demo mode.

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Turning on demo mode allows you to access all the functions without
connecting to a device.

X
Clear Cached Media Clear temporary files downloaded to you phone, which does not affect the
normal use of solutions.

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5 Internet Control
When devices are connected to the Internet, set the device control method to Internet Control and follow the
on-screen instructions to log in to the VNNOX cloud platform to remotely control devices, create and publish
solutions over the Internet.

Note:
Japan node does not allow sub-users to log in to the VNNOX cloud platform.

Figure 5-1 Registration/Login

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When the device control method is Internet control, only the function modules to which the current user has
access are displayed.

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5.1 Player
Scenarios
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View and control the devices on the VNNOX cloud platform with ViPlex Handy.

Prerequisites
O

N
Your phone is connected to the Internet.


A N
Your VNNOX account has access to Player.

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Operating Procedure

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Step 1 Open ViPlex Handy to access the Player page, as shown in Figure 5-2.

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Figure 5-2 Player

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Step 2 View devices on the cloud platform.

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You can tap to filter the devices by online status.

 denotes that the device is online. You can tap

Tto do the following.
−
R
Control: Set the screen status to Black or Normal. (You can also tap the device name to set the

TA
screen status.)
− Rename: Set the device name.
−
S
Delete: Remove the device from the device list of the cloud platform, namely, unbind the device

A
from the cloud platform.

V
O
 denotes that the device is offline. You can tap to do the following.
−

N
Rename: Set the device name.
− Delete: Remove the device from the device list of the cloud platform, namely, unbind the device

N
from the cloud platform.

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Step 3 At the top right, tap Devices being bound to cloud to view the devices that are not bound to the cloud

I '
platform yet after you complete the operation of binding.

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For troubleshooting, see 6.4 How to bind a device to the cloud?

5.2 Solution
Scenarios
View, create, publish, and delete the solutions on the VNNOX cloud platform with ViPlex Handy.

Prerequisites
 Your phone is connected to the Internet.
 Your VNNOX account has access to Solution.

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Operating Procedure

Step 1 Tap Solution to view solutions on the cloud platform.

Figure 5-3 Solution list

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Step 2 Create solutions.

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1. Tap .

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2. Specify a name and resolution for the solution, then tap OK.
3. Tap Image or Video to select the required images or videos and then tap Done.

4. Tap

V A
to continue adding images or videos if needed.

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5. Tap to save the solution.

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Step 3 Edit solutions.

1. Tap a solution to access the solution editing page.

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Solutions only created with ViPlex Handy are editable and there is an edit icon at the top right of each

A
editable solution.

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2. Tap to add images or videos.

X
3. Tap at the top right of an image or video to delete it.
4. Tap to save the solution.

Step 4 Publish solutions.

1. On the solution editing page, tap at the top right of the solution, or on the Solution page, tap at
the bottom right of a solution and choose Publish.
2. Select one or more devices and tap Publish.

3. On the Solution page, tap at the top right to view the publishing status of the solution.

Step 5 Delete solutions.

1. Tap and select solution(s) to delete.

2. Tap Delete.
3. Tap OK.

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5.3 Media
Scenarios
Upload images and videos to the media library, and view and delete the images and videos in the media
library. The media library refers to the media contents in VNNOX Standard.

Prerequisites
 Your phone is connected to the Internet.
 Your VNNOX account has access to Media.

Operating Procedure

Step 1 Tap Media to view the images and videos in the media library.

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Figure 5-4 Media

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Step 2 Do the following as required.

X



I' Tap

Tap
to upload local images and videos to the media library.

to delete the images and videos in the media library.

5.4 Me
Menu Description
Device Control Method Switches the device control method.
Help Displays the software version, copyright information, email address and
provides access to the user manual. You can also give your feedback here.
Language Allows you to change the language of the app. Chinese, English, Japanese,
and Spanish are currently available.
Clear Cached Media Clear temporary files downloaded to your phone, which does not affect the
normal use of solutions.

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Menu Description
Log Out Log out of the VNNOX cloud platform.

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6 FAQ
6.1 How to check the version of ViPlex Handy?
Step 1 Go to Me > Help.

Step 2 View the version of ViPlex Handy.

.
6.2 How to check the firmware version of a device?

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Step 1 Connect to a local device.

LT
For detailed operations, see 4.1.1 Device Connection.

.,
Step 2 On the Local Devices page, tap the device name to access the Device Management page.

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Step 3 Tap Device Information.

C
Step 4 View the software version and sub-software version of the device.

6.3 How to upgrade the firmware version of a device?

C H
Strategy
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
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If the firmware version of a device is earlier than V2.3.0, it must be upgraded to V2.3.0 before upgraded

TA
to the latest version.


S
If the firmware version of a device is V2.3.0 or later, it can be upgraded directly to the latest version.

A
Note:

V
 If a device earlier than V1.2.8 is connected to ViPlex Handy, a prompt saying the firmware version is too
old will be displayed and instruct you to upgrade the firmware of the device. If you choose not to upgrade

O
the firmware, you cannot continue using ViPlex Handy.

Operating Procedure
N
A N
Step 1 Open ViPlex Handy.

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Step 2 Choose Me > Firmware Management to access the Firmware Management page.

X
Step 3 Connect your phone to a Wi-Fi network with Internet access or turn on mobile data. ViPlex Handy
automatically displays the firmware upgrade packages of different models of devices, as shown in Figure 6-1.

If the required firmware upgrade package has been downloaded before, go to Step 5.

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Figure 6-1 Firmware management

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Step 4 Do any of the following to download the required firmware upgrade package.

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 Tap the download button next to the required upgrade package.

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 Tap Search by device, select the target device, and tap OK to filter out the upgrade packages of the

R
device quickly, then tap next to an upgrade package.

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After the download is completed, turns into a Use button, as shown in Figure 6-2. You can tap
Downloaded at the top right of the page to delete downloaded upgrade packages.

Figure 6-2 Download completed

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X

Step 5 Tap Use next to the upgrade package of the target version to send the package to the target device.

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 If you have filtered out the required upgrade package, the target device will be connected automatically
after you tap Use.
 If you have not filtered the upgrade packages, the recently connected devices will be displayed after you
tap Use. Select the target device and tap Upgrade.
 If device connection fails or no devices are found, manually connect your phone to the Wi-Fi AP of the
target device and then tap Use.

After the firmware package is sent successfully, the device will be upgraded and restarted automatically.
Then, reconnect to the device in Local Devices.

6.4 How to bind a device to the cloud?

.
Problem Description

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LT
After you complete the operation of binding a device to the cloud, it is not bound to the cloud yet and displayed
on the Binding page, as shown in Figure 6-3.

Figure 6-3 Binding

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Possible Causes

' A
 The device is not connected to the Internet.

I
 The device and phone are not on the same LAN. (This is required when the device firmware version is

X
earlier than V2.3.0.)
 The device is already bound to the cloud.

Remedies
Scenario 1: The device firmware version is earlier than V2.3.0 and a Retry button appears next to
the device name on the Binding page.

Notes:
 Method A: See 6.3 How to upgrade the firmware version of a device? to upgrade the device system to the
latest version and try again.
 Method B: See Step 1 to Step 2.

Step 1 Check whether the device is connected to the Internet.

 If the device has Internet access, go to Step 2.

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 If the device has no Internet access, connect it to the Internet and then check whether it is bound to the
cloud.
− If the device is successfully bound to the cloud, no further action will be required.
− If the device is not bound to the cloud, go to Step 2.

Step 2 Check whether the device and phone are on the same LAN.
 If they are on the same LAN, tap Retry.
 If they are not on the same LAN, connect the device and phone to the same Internet and tap Retry.

Scenario 2: The device firmware version is V2.3.0 or later and a Retry button appears next to the
device name on the Binding page.

.
Step 1 Tap View.

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Step 2 Follow the on-screen instructions to connect the device to the Internet.

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Scenario 3: Failed is displayed next to the device name on the Binding page.

N
Step 1 Check whether the device is already bound to the cloud.
 If the device is already bound to the cloud, no further action will be required.

N
 If the device is not bound to the cloud, go to Step 2.

I ' A
Step 2 On the Binding page, delete the device.

X
Step 3 Repeat the operations of binding a device to the cloud.

For the operations of binding a device to the cloud, see the relevant steps in 4.1.1 Device Connection.

6.5 How to set multi-screen mosaic?

Scenarios
Quickly mosaic multiple screens with the same resolution.

Prerequisites
 The device control method is set to LAN control.
 The hardware devices support multi-screen mosaic and are connected to ViPlex Handy.

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 The screens used for mosaic are of the same resolution.

Operating Procedure
The settings and operations on the Multi-Screen Mosaic page can be divided into the following two scenarios
according to the hardware device models.
Scenario 1: T50/TB40/TB50/TB60

Notes:
 Only horizontal mosaic of screens with the same resolution is supported.
 Screens are connected with HDMI cables. You only need to configure the starting screen and publish
solutions to it.

.
Step 1 On the Local Devices page, tap a device name to access the device management page.

D
Step 2 Choose Multi-Screen Mosaic.

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Step 3 Turn on Multi-Screen Mosaic to access the page shown in Figure 6-4.

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Figure 6-4 Multi-screen mosaic

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Step 4 Complete the parameter settings as required.

X 


Mosaic Orientation: Set the mosaic orientation of the screens to From left (default) or From right.
Mosaic By: Choose to mosaic screens by quantity (default) or width.
Screens for Mosaic: When you choose to Mosaic By Quantity, set Screens for Mosaic, namely the
number of screens used for mosaic.

 Mosaic Width: When you choose to Mosaic By Width, set Mosaic Width, namely the total pixel width of
all the screens used for mosaic.

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Step 5 After the settings are completed, tap Done at the top right.

Scenario 2: Other devices that support multi-screen mosaic (such as T6/TB4/TB6/TB8)

.
Notes:

D
 Only horizontal mosaic of screens from left to right is supported.

LT
 The screens are connected with HDMI cables. You need to configure the order of each screen used for
mosaic and publish solutions to the starting screen.

.,
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Step 1 On the Local Devices page, tap a device name to access the device management page.

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Step 2 Choose Multi-Screen Mosaic to access the page shown in Figure 6-5.

H
Figure 6-5 Multi-screen mosaic

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Step 3 Complete the parameter settings as required.
 Total Terminals: The number of screens used for mosaic.
 Mosaic Order: The mosaic order of the current screen.
If the mosaic order of the current screen is "1", you also need to select a video source and then tap OK, as
shown in Figure 6-6.

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Figure 6-6 Selecting a video source

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Step 4 After the settings are completed, tap Done at the top right.

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Step 5 Repeat Step 1 through Step 4 to set the mosaic order of each of the other screens used for mosaic.

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6.6 How to use more fonts?
R
Scenarios

S TA
A
If you add text media to a local solution, you can get more fonts from the cloud to edit the text.

Prerequisites
V
O
N
Your phone is connected to the Internet.

Operating Procedure

A N
'
Step 1 Tap Local Solutions to access the Solution List page.

X I
Step 2 Tap to create a solution.

Step 3 Specify a solution name and resolution, select a window layout, and tap OK.

Step 4 Tap anywhere in a window of the solution.

Step 5 Tap Add Media and select Text.

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Figure 6-7 Solution editing page

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Step 6 Choose Text > Font.

Figure 6-8 Font selection

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Step 7 Tap More Fonts.

All the fonts on the cloud are displayed by default.

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Figure 6-9 More fonts

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Step 8 Tap next to a font to access the login page of VNNOX.

C H
Make sure your phone is connected to the Internet.

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Step 9 Log in to VNNOX.

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If you have already logged in to VNNOX, the font download starts. After the download is complete,
Downloaded is displayed next to the font.

Figure 6-10 Downloading fonts

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Step 10 At the top left, tap to go back to the font page.

The downloaded font is displayed on the font list.

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Figure 6-11 Font selection

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Step 11 Select the font to apply it to the text.

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