RKSV (Upstox)

Training Booklet

1
Guide to know why Upstox is best
Sr.No Topics Pg. No
Basic of Stock Market
1. Types of Stock Broker in India Market 4
2. Introduction 4
3. Why RKSV has Re-Branded To Upstox 5
4. Stock Market 5
5. Stock Exchange 6
6. Contract Note 7
7. Depository and Depository Participant 7
8. Indices/Index/Indicator 7
9. Market Timing and After Market Order Timings 8
10. Difference Between Trading Account and Demat Account 8
11. Segments
11.1 Equity 9
11.2 Futures and Options 9
11.3 Currency 11
11.4 MCX 11
Products Of Upstox
12. Referral 12
13. DP Charges 12
14. Software 12
15. Call and Trade 12
16. Penny Stocks 13
17. Brokerage Plans 13
18. Government Taxes 14
19. Auto Square off Charges 14
19.1 Auto Square off Timing 15
20. Fund Transfer
20.1 Pay In 15
20.2 Banks which are listed with ATOM (27 Banks) 16
20.3 Pay Out 16
21 Investment Through Upstox
21.1 Mutual Funds 17
21.2 IPO (Initial Public Offerings) 18
21.3 NFO (New Fund Offer) 18
21.4 Digital Gold 19
22. Documents
22.1 Online 20
22.2 Offline
a. Pre – Filled 22
b. Manual 24

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23. Corporate Actions
23.1 Buy Back 27
23.2 Bonus Shares 27
23.3 Dividend Payout 27
23.4 Stock Spilt 27
23.5 Right Issue 27
Imperative Topics
24. Short Sell 28
25. Margins 28
26. Special Types of Orders
26.1 Cover Order 29
26.2 Bracket Order or One Cancel Other (OCO) 29
27. Margins Against Shares (MAS) or Collateral 30
27.1 MAS Example 31
28. Margin Trading Facility (MTF) 32
29. How we can inform about Margins, CO/BO, MAS and MTF
29.1 Margins 33
29.2 Cover Order and Bracket Order/One Cancel Order (OCO) 34
29.3 Collateral and Margin against Shares (MAS) 34
29.4 Margin Trading Facility (MTF) 34
30 Objection Handling
30.1 How Upstox is so Profitable 35
30.2 How Funds are Safe with Upstox 35
30.3 How Upstox is better than any other brokers in India 35
30.430.2 Why Upstox charge for Call and Trade Service? 35
30.530.3 Why Upstox provide so less margins to trade in Intraday? 36
30.630.4 Why Upstox charge DP charges while selling shares in Delivery? 36
31 Basic Service Demat Account (BSDA) 36

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1. Types of Stock Broker in India Market:-
We have two types of Stock Broker in Indian Stock Market, They are:-
• Traditional Brokers
• Online Discount Broker

➢ Traditional Brokers – Who are there in stock market business since many years, working as a stock
broker in India. Who provides many services apart from buying and selling of the stocks. Traditional
Brokers also known as Full Service Brokers.
➢ Online Discount Broker – This type of broker who entered in India Stock Market few years back.
Who provide Facility the customer to buy and sell the stock at less commission with no investment
advisers.

They are many differences between Traditional Brokers and Online Discount Brokers which customer looks
Before opening an account with any of the broker.
Traditional Brokers Online Discount Brokers
1.Higher Brokerage Charges 1.Charge Less Brokerage
2.Provide Tips and Suggestions 2.Do not provide the Tips and Suggestions
3.Open 3 in 1 Account – Trading Account, 3.Open 2 Accounts – Trading Account and
Demat Account and Saving Account Demat Account
4.Many more Branches 4.Less Branches
5. Its Suitable for Frequent traders who 5. Its Suitable for Online savvy traders who
need research and investment advisory want to save on brokerage Charges
services.
6.Offers Dedicated RM Service 6.No RM Service
7. Share Khan, Motilal Oswal, Angel 7. RKSV (Upstox), Zerodha, 5 Paisa, SAMCO,
Broking, HDFC Securities, Kotak Securities Trade Smart, Fyers.

2. Introduction: -
1. RKSV has founded in May 2009, and our Retail Operation started in January 2012.
2. We have 3 co-founders; Ravi Kumar, Raghu Kumar and Shriniwas Vishwanath.
3. We have a customer base of 20 lac +
4. Our Daily Turnover is more than 1 lac Cr +
5. Our Employee Base is 1500+
6. We have 2 branches in all over India: -
• Delhi - Monday to Saturday – 10:30 am to 6:30 pm
• Dadar (Mumbai) - Monday to Friday – 8:00 am to 7:00 pm
Saturday – 08:00 am to 01:00 pm
➢ Dadar Branch is our Operational Branch; from here we operate all over India.
➢ Customers can walk in to our any branches during Branch timings.
➢ Bhayander office is our Form Processing Unit. All forms related to account opening customer needs to
courier to our Bhayander Address.

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We have various Departments in Bhayander Office;
• Sales - (Outbound and Inbound)
• Account Opening Team (AOT) - (Online – ESIGN and Offline – Non ESIGN)
• Support
• Emails
• Chats
• Call and Trade
• Re-Activation Team
• AP Onboarding Team

3. Why RKSV is Re branded to Upstox: -

RKSV Securities India private limited is a startup company. For RKSV’s growth and expansion well known
investors have invested their funds. Investors are;
Investors are;
• Kalari Capital
• GVK Davix
• Mr. Ratan Tata
• Tiger Global
Hence RKSV is now called as UPSTOX.

4. Stock Market:-
Stock Market is where buy and sell of stocks of public listed companies, currency or commodities takes
place. So, Stock Market divided into two markets i.e.
• Primary Market
• Secondary Market

Stock Market

Primary Market Secondary Market

IPO’s Bonds Debentures Equity FNO Currency MCX

(Through Upstox or ASBA – Application Supported by Blocked Amount)

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Important Points:-
1. We do allow trading in Primary Market and Secondary Market.
2. We allow trading in Bonds and Debentures which are listed in Exchanges.
3. To invest in IPO’s customer can invest from Upstox Platform also (Refer: Page 18) or he can visit
his bank or can apply online using net banking facility.
4. If Customer is applying for IPO through ASBA form, so he has to fill up Upstox Demat details.
5. After shares are allotted they will be delivered in Upstox’s Demat account only.
6. Once shares are listed in stock exchange then customer can sell it from our software
7. While selling shares from our Demat Account, DP Charges will be applicable from Upstox.

5. Stock Exchange:-
Stock Exchange is a place where companies is listed after issuing the IPO, and where Buyer and Seller met to
buy and sell the Securities or Commodities via their stock brokers.

Stock Exchanges

Bombay Stock Exchange National Stock Exchange Multi-Commodity Exchange

(BSE) (NSE) (MCX)
Dalal Street, Fort BKC, Bandra Marol, Andheri
5000 + Companies Listed 3000 + Companies listed
BSE Cash NSE Cash MCX FNO
BSE CDS NSE FNO
NSE CDS

Important Points:-
1. We Upstox as a Broker, we are the mediator between customer and the Exchange.
2. Stock Brokers place order on behalf of customer’s in the Exchange.
3. There are more than 20+ Exchanges all over India e.g.: Ahmedabad Stock Exchange, Calcutta
Stock Exchange etc. These are also called as regional exchanges.
4. Upstox allows trading in 3 major Exchanges i.e. NSE, BSE and MCX.
5. Mostly same company may be listed in NSE and BSE. There is only slight difference in prices.
6. We don’t allow trading in BSE FNO as of now.

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6. Contract Note:-
1. This is a kind of bill which consists of all the transactions that are done in a day.
2. It is always send on the customer’s registered email address.
3. There are no charges for sending soft copy of electronic contract notes (ECN)
4. There are charges for sending hard copy of contract notes i.e. Rs 50 per contract note
5. This contract note is usually sent after 7pm on the day when customer trades.
6. Electronic Contract Note will be password protected file, Password will be customer’s Pan Card
number in Small Letter.
7. Contract notes are generated in Duplicates. One is send to the customer on mail and other is always
kept with the broker.

7. Depository:-
It is an organization who holds physical shares into electronic form. There are two Depositories in India;
they are:-
➢ CDSL –Central Depository Service Limited.
➢ NSDL – National Securities Depository Limited.
If any broker wants to give Demat Service to his customer from his end, first he needs to register himself
any of the Depository after that he can give the service.
A broker who gives the Demat Service to his customer is called as “Depository Participant”. (DP)
• We have our own DP
• We have in CDSL form.

If Customer wants to transfer his shares from one broker to another broker he needs to fill the Delivery
Instruction Slip (DIS). Customer can request for DIS booklet from Upstox by filling up the form “New DIS
Request Form”

For Example:-
• If Customer’s have the shares in his Share Khan Demat Account and he want to close that
Account and transfer all shares in Upstox Demat Account.
• So he has to take DIS Slip from Share Khan, need to fill up the details and submit along with CMR of
Upstox to Share Khan Only.
• Then Share Khan will transfer all shares in Upstox Demat Account.
• If Share Khan Depository is in CDSL and Upstox Depository is CDSL. So, it will take;
CDSL to CDSL – 30 Mins
• And if Share Khan Depositary is in NSDL. So, it will take;
NSDL to CSDL – 3 to 4 Working Hours

8. Indicators/Indices/Index:-

➢ Sensex: - It Represent BSE’s Top 30 Stocks/Companies performance of that Day.

➢ Nifty: - It Represent NSE’s Top 50 Stocks/Companies performance of that Day.

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9. Market Timings/Trading Hours and After Market Orders (AMO): -

Segments Market Timings After Market Order Timings

Equity, FNO 9:15 am to 3:30 pm 6:30 pm to 12:00 am
4:00 am to 9:00 am

Currency 9:00 am to 5:00 pm 6:30 pm to 12:00 am

4:00 am to 9:00 am

MCX 9:00 am to 11:30 pm (April to Oct) 4:00 am to 8:45 am

9:00 am to 11:55 pm (Nov to March)

Important Points:-
1. Saturday and Sunday Market will be closed, and also on listed holidays in exchanges.
2. If Customers is not able to trade in Trading Hours so he can do the After-market order in given
time.
3. Between 12 am to 4 am is advisable not to place any order as there is higher chances of order
getting rejected because our servers get restarted for maintenance purpose.

10. Difference Between Trading Account And Demat Account:-

Trading Account Demat Account

1. It Is Mandatory to open a Trading Account if 1. Demat is Dematerialization of Physical Shares into
customer wants to trade in Share Market. Electronic form.
2. Funds or Cash are there in Trading Account. 2. Shares are there in Demat Account.
3. Its Required for All Segments. 3. Its Required only for Equity and Mutual Funds.
4. We charge One Time Charge For Account 4. We do not charge account opening fees for Demat
Opening is Rs 200/-(Including taxes) Account but we charge MMC (Monthly Maintenance
Charges) which customer has to pay every month
from next month onwards.
5. There is No MMC for Trading Account. 5. Charges is Rs 25 + GST i.e. Rs 29.50
6. Opening of Joint Trading Account is not Possible 6. Opening of Joint Demat Account is Possible
7. No Initial Deposits is Required while opening an 7. Online – 2 to 3 Working Days
account a trading account. Offline – 3 to 4 Working Days
8. For Securities,
- Equity, FNO and Currency – 1 Trading Account
For Commodities,
-MCX – 1 Trading Account.
9. Online – 2 To 3 Working Days
Offline – 3 To 4 Working Days

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Important Points:-
1. Internal Fund Transfer is not Allowed with Upstox (From Securities Trading Account to
Commodities Trading Account and Vice Versa)
2. Customer cannot open only trading account for FNO and Currency; he should also trade in
Equity. Thus, he will open 1T + 1D.
3. Account opening charges will be debited from Trading Account once customer account is open.
4. MMC for Demat account will be deducted from Trading Account only.
5. For Example: Customer wants to trade in Equity, FNO, Currency and MCX so he needs to open
2T + 1D; Total Charges will be Rs 400 (Including taxes).

11. Segments:-
As we see which segment in which Exchange we allow now we will learn what is segment and what does it
means.
As I said we allow in 4 Segments to Trade; they are: -
11.1 Equity/Cash/Stock/Shares
11.2 Future and Options/ Equity Derivatives/ Derivatives/ FNO
11.3 Currency / Currency Derivatives
11.4 Commodities / MCX/ Commodities Derivatives

11.1 Equity/Cash/Stock/Shares:-
1. The capital of a company is divided into shares. Each share forms a unit of ownership of a company
and is offered for sale so as to raise capital for the company.
2. In Equity, you can trade in two types. They are:-
• Intraday – Buy shares and Sell shares on the same day.
• Delivery – Buy today and Sell at any point of time in Future.
3. In Delivery, Shares get actual deliver in Demat Account; it takes after T + 2 Trading Days for delivery
(For Example: If Customer buy shares on 17th May (Monday) so shares will deliver to his Demat
Account on 20th May (Thursday).
4. Until shares are not settled, Customer can see his shares in T1 Holdings Tab in our software. If he
wants to sell he can sell from T1 Holdings.

11.2 Future: -
1. There are two types of future:-
• Stock Futures –Lots of Company like Axis Bank, Tata, Just Dial, HDFC Bank etc.
• Index Futures – Lots of Index as we allow FNO in NSE, Nifty is an index of NSE so lots will be like
Nifty, Bank Nifty, and Nifty IT etc.
2. We allow trading in both Stock Futures and Index Futures.
3. It is always in Lots.
4. It is contract basis, which has fixed expiry.
5. Expiry is last Thursday of month.
6. Lot size is decided by exchange.
7. Lots of future can be bought on Initial Margin or Carry Forward Margin.
8. Initial Margin = Span + Exposure
(Exchange) (Broker)

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Not of every company customer can trade in futures and options, thus stock which are allowed in FNO we
call them as “FNO listed Stocks”

11.2 Options: -
1. In Options, They are two types:-
• Call Options – If customer assume the market will go up so he will buy lot on Call Option
• Put Options - If customers assume the market will go down so he will buy lot on Put Option
2. Options can be brought on premium price.
3. Strike price is an indicator in options.
4. Stock Options Expiry is last Thursday of month and whereas Index Options Expiry is on every
Thursday of a week.
5. Current Price of SBI is 190
6. So if you want to buy a lot of options of SBI on Call then,
1 Lot of SBI (CE) = Lot Size * Premium
= 3000 * 60
= 1, 80,000
7. So if you want to buy a lot of options of SBI on Put then,
1 Lot of SBI (PE) = Lot Size * Premium
= 3000 * 70
= 2, 10,000

Call Strike Price Put

10 160 90
20 170 80
30 180 70
40 190 (Current Price) 60
50 200 50
60 210 40
70 220 30
80 230 20
90 240 10

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11.3 Currency / Currency Derivatives: -
We allow trading in 4 currencies;
• US Dollar
• Great Britain Pound
• Japanese Yen
• Euro
As in Currency also there is FNO, So
Currency

Futures Options
USD USD
GBP
JPY
Euro

1. Lot Size is fixed i.e. 1000

2. Expiry of Lot of Currency Future is two days prior to Last Trading Day.
(For e.g. – 30th June (Friday) is last Trading day so expiry will be on 28th June (Wednesday))
3. Currency Options Expiry is on Every Friday of a week.
4. Customer now can also trade in Cross – Currency like USDJPY, GBPUSD, JPYUSD, EURUSD
5. Cross Currency market timing is also different i.e. 9:00 am to 7:30 pm, and we allow only in Delivery.

11.4 Commodities / MCX/ Commodities Derivatives: -

1. We allow trading in;
a. Base Metals – Aluminum, Lead, Copper, Nickel, Zinc
b. Bullions – Gold and Silver
c. Energy – Crude Oil and Natural Gas
2. We allow trading all over in 14 Commodities.
3. We do not allow trading in NCDEX (National Commodities Derivatives Exchange) or Agro-Products
due to high volatile in market and as per our RMS Policy.
4. All Commodities have different expiry and different lot size. It’s differs from commodities to
commodities.
5. In MCX Options, we allow Bullions, Copper, Crude Oil, and Zinc to trade.

MCX

Futures Options
Base Metals Bullions
Bullions Copper
Energy Crude Oil
Zinc

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Products of the Upstox
12. Referral: -
1. Upstox provides referral program to their customers.
2. If customer refers his/her friend or colleague to Upstox he will get Rs 300 Cash Balance in Referral Ledger
Account.
3. Customer can check Referral Commission from our App (Upstox Pro) and Web Based Trading Platform
(pro.upstox.com).
4. Customer can withdraw money to his bank account; he cannot use money for trading purpose.
5. He can place a withdrawal request from App and Web based Trading Platform, in 24 – 48 working hours
his amount will be credit to his bank account.
6. Customer can refer his immediate family members or blood relation but he will not get any referral
amount.

13. DP Charges:-
1. A DP charge is also called as Depository Participant Charges or Exit Charges or Delivery Handling Charges.
2. This charge is charged by every broker in India.
3. This Charge is applicable for handling shares of customer in his demat account.
4. This charge will not applicable while selling or buying shares in Equity Intraday.
5. It will be applicable only while selling shares in Equity Delivery.
6. Also, it will be applicable while selling shares which were bought through IPO, while selling Mutual
Funds and while transferring shares from Upstox Demat Account.
7. Charges is Rs 18.50 + GST per scrip per day i.e. Rs 21.83
8. From Rs 18.50, we give Rs 5.50 to CDSL our Depository and Rs 13 to us.

14. Software: -
1. We provide one of the finest trading app for trading i.e. Upstox Pro.
2. This application is for android and IOS; Customer can easily download this app from Play store or App
store.
3. We do not provide any application for windows phone.
4. We also provide web based trading, Customer just need to login in pro.upstox.com
5. We also provide software for desktop trading i.e. NEST Trader (Third Party Software)
6. Software is user-friendly.
7. It’s Free of cost.

15. Call and Trade: -

1. We do not promote this service as we are Online Discount Broker. Hence there is certain charge.
2. Charge is Rs 20 + GST per order placed i.e. Rs 23.60
3. There are no charges for modification and cancellation.
4. Only Pending orders can be modified.
5. If customer placed an order through our software but due to some technical issue customer cannot
modified the order so he will call on CNT and do the modification. On that 1st modification, Customer will
need to pay charges and from 2nd Modification onwards there will be no charges.
6. Even if customer is cancelling the order via CNT which he has placed through online, there are no charges
for it.
7. Number for Call and Trade is 022-61309998 and 022-71309998

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16. Penny Stocks: -
1. Shares price is Rs 10 or below is called as Penny Stocks.
2. T, Z and S Groups are Penny stock groups in which we do not allow trading due to high volatility market as
per our RMS policy.

17. Brokerage Plan/ Trading Plan:-

Since we started our company, many Brokerage Plans were come like Pro Plan, Ultimate Plan, Dream Plan and
Freedom Plan. Now, we provide Two Brokerage Plans to our customers;
1. Basic Plan
2. Priority Plan

1. in Basic Plan,
a. Equity Delivery trading is absolutely free with Upstox for lifetime.
b. Equity Intraday, Futures, Currency Futures and Commodity Futures we charge Rs 20 or 0.05% whichever is
lower on per order executed.
c. Options, Currency Options and Commodity Options we charge Flat Rs 20 on per order executed.

2. in Priority Plan,
We provide extra leverages but brokerage charges will be slightly higher,
a. Equity Delivery trading is absolutely free with Upstox for lifetime in Priority Plan as well.
b. Equity Intraday, Futures, Currency Futures and Commodity Futures we charge Rs 30 or 0.10% whichever is
lower on per order executed.
c. Options, Currency Options and Commodity Options we charge Flat Rs 30 on per order executed.

Important Points:-
1. Upstox charge brokerage charges on Per Order Basis or Per Trade Basis.
2. Brokerage Charges will be applicable when an order gets executed.
3. Upstox applicable Brokerage charges on both sides i.e. Buy and Sell.
4. In Partial Execution, We charge brokerage only one time when an order gets completely executed.
5. For every intraday and Delivery or Carry Forward Trade/Order in FNO, Currency, MCX, we will
charge brokerage as given above.

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18. Government Taxes: -
Customer need to pay government taxes on every trade apart from brokerage. It is mandatory for Customer to
pay the Government charges on every trade. Below are Government Taxes which will be applicable while trading,
1. Securities Transaction Tax (STT) – Equity, FNO – While Selling only (Charged By Central Govt.)
OR
Commodities Transaction Tax (CTT) – MCX - While Selling only (Charged By Central Govt.)
2. Transaction Charges – Charged By Exchange (Buy and Sell)
3. Clearing Charges – Charged by Exchange (Buy and Sell) (only for FNO, Currency and MCX)
4. GST -18% - It will be calculated as per below, will be applicable on both sides (Buy and Sell)

Product Calculation of 18 % GST on:

Equity Delivery Brokerage + Transaction Charges + DP Charges
Equity Intraday Brokerage + Transaction Charges
Futures and Options Brokerage + Transaction Charges + Clearing Charges
Currency Brokerage + Transaction Charges
MCX Brokerage + Transaction Charges

5. SEBI Charges – Charged By SEBI

6. Stamp Duty – Stamp Duty Charges will be same for all states and applicable on Buy Side Only. Below are
charges as per segments,

Product Charges
Equity Delivery Rs 1500 per crore turnover
Equity Intraday Rs 300 per crore turnover
Futures and MCX Futures Rs 200 per crore turnover
Options and MCX Options Rs 300 per crore turnover
CDS Rs 10 per crore turnover

Important Points:-
1. In Equity Delivery Trading, STT will be charged on both sides i.e. Buy and Sell.
2. In Currency Trading, STT and CTT will not be charged.

19. Auto Square off Charges:-

If customers use our Application (Upstox Pro) and Web Based Platform (pro.upstox.com), he will simply get
two options while placing an order i.e. Intraday and Delivery.
If Customers use our 3rd Party Software (NEST Trader), he will get below options while placing an order in
NEST Trader,
• MIS – Margin Intraday Square Off - Customer will select this if he wants to trade in Intraday in any
segments
• CNC –Cash N Carry - Customer will select this if he wants to place an order in Equity Delivery.
• NRML – Normal - Customer will select this if he wants to place an order in FNO, Currency, MCX
Delivery or Carry Forward

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1. If Customer places an order in Intraday and if he forgets sell off his position before Square off timing, so
our RMS Team will square off positions on Customer Behalf, for that customer need to pay additional
charges as Auto Square off Charges.
2. Charges is Rs 20 + GST Per Order i.e. Rs 23.60
3. Auto Square off Charges will be applicable in all Segments Intraday

19.1 Auto Square off Timings:-

Segments Square Off Timings

Equity, FNO 3:10 pm
Currency 4:45 pm
11:00 pm (April to October) (Market till 11:30 pm)
MCX 11:25 pm (November to March)(Market till 11:55pm)

20. Fund Transfer

20.1 Pay-In (From Bank Account to Trading Account):-
For transferring the funds from Bank Account to Trading Account, we provide 6 modes to transfer the funds.
They are:-
1. ATOM:-
a. It is third party payment gateway.
b. We do not charge for pay in but ATOM does.
c. Charges is Rs.7 (Including All Taxes)
d. Charges will be debited from Trading Account.
e. This Facility available on our application, Web based platform, NEST Trader.
f. ATOM have tie up with 27 Banks, If customer have account in listed banks then only he can use ATOM.
g. Funds got instantly transfer to his trading account.
h. ATOM does not support fund transfer from Current Account. If Customer has current account in listed
banks then too he won’t able to transfer funds through ATOM.
i. If client wish to do instant fund transfer he should link saving account only

2. NEFT/RTGS:-
a. NEFT stands for National Electronic Fund Transfer
b. RTGS stands for Real Time Gross Settlement System.
c. We do not charge anything but bank may charge nominal fees.
d. It Takes 3-4 Working Hours.
e. Customer can use NEFT/RTGS for transferring the funds from any bank which is linked with Upstox.

3. IMPS – Immediate Payment Service:-

a. Customer can also transfer his funds through IMPS also.
b. Upstox do not charge but Bank may nominal fees
c. After transaction, Customer needs to send Screenshot of transaction by raising a ticket from Upstox Pro or
Pro Web.
d. It will take 30 minutes to transfer the funds.

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4. UPI:-
a. UPI stands for Unified Payment Interface.
b. UPI can be done through our Mobile Application (Upstox Pro) and Web Based Platform (pro.upstox.com)
c. Customer has to enter his VPA (Virtual Payment Address).
d. There is no charge for UPI.
e. Funds will be instantly transfer through UPI.

5. G – Pay – Google Pay:-

a. Customer can transfer funds through Google Pay by using our app (Upstox Pro) only.
b. Funds will be instantly transferred to his trading account.
c. There are No Charges.

6. Cheque:-
a. “RKSV Securities India Pvt Ltd.” For if customer wants to transfer funds to his Securities trading account
b. “RKSV Commodities India Pvt Ltd.” For if customer wants to transfer funds to his Commodities trading
account
c. Before depositing the Cheque, Customer should mail the scan copy of Cheque and sent to us by raising a
ticket from Upstox Pro and Pro Web.
d. Customer should deposit the Cheque to his nearby HDFC Bank Branch Only.
e. If Customer misses to send photocopy he can send next Cheque number as a photocopy or if he is not
having next Cheque so he can send us updated bank statement.
f. It takes 3-4 working days.

20.2 Bank accounts to use with ATOM,

Transfer only supported through saving account with ATOM.
1. Axis Bank
2. Bank of India
3. Bank of Baroda
4. Bank of Maharashtra
5. Catholic Syrian Bank
6. Central Bank of India
7. City Union Bank
8. Deutsche Bank
9. Dhanalaxmi Bank
10. Federal Bank
11. HDFC Bank
12. IDBI Bank
13. IDFC Bank
14. ICICI Bank
15. Indian Bank
16. Indusind Bank
17. Indian Overseas Bank
18. Jammu and Kashmir
19. Kotak Mahindra Bank
20. Karnataka Bank
21. Karur Vysya Bank
22. Lakshmi Vilas Bank

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23. Punjab National Bank
24. Saraswat Bank
25. Tamilnadu Mercantile Bank
26. Union Bank of India
27. YES Bank

20.3 Pay Out (From Trading Account to Bank Account):-

a. Customer can place withdrawal from our back office portal bo.upstox.com, our application(Upstox Pro)
and Web based (pro.upstox.com)
b. Payout will be done in NEFT mode only.
c. It will take 24 – 48 hours.
d. There are no charges for Withdrawal.
e. Payout in Withdrawal will be done in Primary Bank only.
f. Our Cut off Time/Clearing Time is 8 am for Withdrawal.
g. If Customer Place a withdrawal request,
Before 8 am – Funds will transfer on the same day by 12 pm or 1 pm
After 8 am – Funds will transfer on the next day by 12 pm or 1 pm

Settlement of Funds:-
1. If Customer has traded in Equity Segment; He can place withdrawal request of his funds from Trading
Account within T+2 Trading Days.
2. If Customer has traded in FNO, Currency and Commodities Segment within T+1 Trading Day.

21. Investment through Upstox:-

21.1 Mutual Funds: -

1. Upstox do not give any kind of suggestion and tips for mutual funds
2. Funds are managed by Fund Manager.
3. Mutual Funds are bought on Net Assets Value (NAV).
4. Customer should hold Upstox Demat account only.
5. Upstox Allows trading Systematic Investment Plan (SIP) and Lumpsum.
6. We have tie up with 28 AMC.(Assets Management Company)
7. We do not charge any brokerage for trading in Mutual Funds. However DP charges will be applicable while
selling Mutual Funds.
8. Once customer equity will be activated, Upstox also activate his Mutual Funds.
9. In SIP, 1st Installment debited from Trading Account. From 2nd Installment amount will debit from his
bank account.
10. During 1st SIP, Customer will get option of E - Mandate or Bank Mandate Form.
11. If he gets E Mandate option, He can process online via Net Banking or Debit Card Option, he can submit
the form and it can be approve within 24-48 Working Hours.
12. If he gets Bank Mandate form; He has to fill the form and can courier to us or sent scan copy of form by
raising a ticket. It will take 20 days to approve.
13. Customer should place order before 1 pm, after 1:30 pm Upstox start placing order in BSE stars.
14. If order placed before 1 pm then they will buy on today’s NAV.
15. If Order placed after 1 pm, then it will be bought on Tomorrow’s NAV.

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16. At Present, We only provide web based platform for Mutual Funds Trading (Upstox.com\mutual-funds/)
17. We have Regular Plan as well as Direct Plan.

21.2 IPO (Initial Public Offerings):-

1. Customer can also invest in IPO through Upstox Platform.
2. Customer will login to invest.upstox.com/ipo/ with UCC and Pan Card Number along with Passcode (Year
of Birth)
3. Then, he can select the IPO which he wants to place bid for the same by clicking on Details.
4. Then Click on Place Bid, he will select the Investor Type, UPI Id of Bank from which he wants to make
payment.
5. Then, Customer will enter Order Details like Quantity and Price. Customer can buy on any price within
Price Band of IPO and Click on Continue.
6. Verify Order Details and Place Order.
7. Customer will receive Message and UPI App Notification for approving Mandate.
8. Then, he has to login his UPI App, Go to Mandate Section and approve Mandate to place the Bid.
9. To see the Application Number of placed Bid, he can check from the same platform under View
Application Tab.
10. Also, Customer can also see RTA details of IPO Company.

21.3 NFO (New Fund Offer):-

1. New Fund Offer (NFO) is the first Sale to customer for any new mutual fund by AMC.
2. AMC intended to raise the capital for new fund through NFO.
3. NFO is of two types Open End Fund and Close End Fund.
4. Open End Mutual Fund means customer can invest their money in this mutual fund even after NFO is
close.
5. Close End Mutual Fund means customer cannot invest their money in this fund once NFO is closed. AMC
will invest capital in the market which they raised through NFO.
6. Customer has to login to invest.upstox.com for Investing in NFO.

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21.4 Digital Gold:-
1. Digital gold is the gold that is bought and sold digitally
2. This is 24 K gold with 99% purity
3. Upstox do not charge any gold making charges and commission
4. Gold is stored in a vault and it is monitored under trusteeship of IDBI. There is absolutely no storage cost
and it is free for life time.
5. Upstox do not charge any brokerage to invest in digital gold
6. What can customer do if he has bought digital gold?
a. Gold can be sold digitally
b. Can convert it to gold bar or gold coin
7. Customer can buy digital gold starting from Rupee 1
8. At present, physical delivery will not be allowed by Upstox. Once we allow, we shall intimate our
customers about it.
9. Digital silver trading is not allowed at present, but will be allowed in future
10. Upstox wallet cannot be used to buy digital gold
11. Digital gold is not part of capital market hence customer can buy digital gold through UPI and Net banking
from any bank. Customer will be charged payment gateway fees and this will be charged by Razor Pay.
12. GST on digital gold purchase will be 3%. However, while selling No GST or tax is charged. At the time of IT
returns filing customer can declare capital gain at that time.
13. SIP option in digital gold is available but unlike mutual funds amount will not be debited from the bank
account of the customer. Here, customer have to upfront make the payment
14. No additional documents are required to invest in digital gold. Only UCC created customers can trade in
digital gold.
15. Web link for digital gold investment (https://invest.upstox.com/digital-gold/).
16. Android App’s side menu will have option of digital gold. Customer can invest in digital gold through
application and web link that is shared above.
17. Upstox has tie up with Augmont, it is an intermediary who will buy and sell gold on behalf of the
customers.
18. Augmont stores gold in a separate locker and it is supervised by IDBI
19. Gold purchased today can be sold only after 5 days. Augmont has advised Upstox to keep buffer of 5 days
from the day of purchase to avoid UPI fraud.
20. Post selling digital gold, customer can see 2 options 1. Withdrawal amount can be credited in Primary
bank 2. Secondary Bank. Here customer is free to choose any one bank of his choice.
21. Customer can buy digital gold anytime (365 days, 24 hours).

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22. Documents: -
We have two procedures for Account Opening Process;
22.1 – Online – If Customer Cell Number is registered with Aadhar Card he will open account in Online Process.
22.2 – Offline - If Customer Cell Number is not registered with Aadhar Card he will open account in Offline
Process.
To Check Cell Number is linked with Aadhar Card or not; we can check from here -
https://resident.uidai.gov.in/verify-email-mobile

In Offline, We have two ways to open an account;

a. Pre –Filled.
b. Manual.
Also, we have to check whether customer’ s Pan Card is KYC Registered or not so that we can know how many
documents he will upload while open an account in both procedures.
If we want to check Customer’s Pan Card is KYC Registered or not; we can check in CAMSKRA and CVLKRA

22.1 Online Procedure:-

For Online Procedure, Customer will log in to our account opening link;
✓ new.upstox.com
✓ Sign Up (Email Id, Cell No and Request for OTP)
✓ Fill the Basic Details
✓ Select Segments
✓ Choose the Plan (Basic or Priority).
✓ You will get option of Digilocker, If want to activate then you have to verify OTP which will be sent on your
Aadhar Card Linked Cell Number, Once it’s activated then you are not require to Upload your Pan Card,
Address Proof and IPV. (Inform this when customer Pan Card is not KYC Registered)
✓ You need to upload following Documents:

✓ If Pan Card is KYC Registered or Customer connected with Digi Locker:-

Proofs to be Uploaded Equity, FNO, Currency, MCX
1. Cancelled Cheque, which should have IFSC code and
Account Number and Name printed on it and you have
to sign on Cheque.
OR
Bank Proof 2. Pass Book Front Page with Latest Transaction, which
should have IFSC code and Account Number and Name
printed on it.
OR
3. Bank Statement with Latest Transaction, which
should have IFSC code and Account Number and Name
printed on it.

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1.Bank Statement of latest 6 months
E-Statement also can be accepted
OR
Income Proof 2.Salary Slip of any one month from latest 3 months
(For Equity and MF is not needed) OR
3. ITR Copy (Latest Financial Year or Assessment Year)
OR
4. Form 16 Copy – Part A and Part B (Latest Financial
Year or Assessment Year)
Signature Copy Signature on Plain Paper (With Blue or Black Pen Only)

✓ Also, you need to share your live Photo and Live Location.
✓ Need to verify your email id again by requesting OTP which will be sent on your email id.
✓ Now, we are having three plans which we are giving to you.
✓ We have Fantastic Offers, in this which you have select one. Now, I would like to inform you about offers;
Pay Now Rs 249 + GST; in this Plan you will get;
- Demat & trading account
- No Brokerage for 30 days.
- Beginners course on ELearn market worth Rs 999
- StockEdge Premium Membership worth Rs 999

✓ Then, Will go on to E-Sign with Aadhar OTP

✓ OTP (Aadhar Card Linked Number)
✓ Online Submission
✓ Account will be open within 2-3 Working Days.

POA/E-DIS:-

✓ After submit your form online, 3 Pages POA form will be sent on your registered email id.
✓ Now, I would like to inform you about POA i.e. Power of Attorney
✓ It is not mandatory to courier hard copy POA form; if you want to courier then you can take a printout of
hard copy of POA, fill it up and send it by courier or speed post to our Bhayander Address.
✓ If you courier hard copy POA form, then you can have 4 benefits like you can avail the Collateral Service,
Applying for Buyback, Selling the Holdings of Equity Delivery and Mutual Funds of more than 75 lakhs or
want to place an AMO. To get these 4 benefits then POA is mandatory.
✓ If you do not want to courier hard copy POA form, then E-DIS i.e. Electronic Delivery Instruction Slip
service will be activate in your account but there are certain conditions attached to it.
✓ Like, you can only sell holdings of Equity Delivery upto Rs 75 lakhs and Mutual Funds upto Rs 5 Lakhs per
day through E-DIS.
✓ While selling your first transaction of a day of delivery holdings or Mutual Funds, you have to verify your
TPIN which you can request from our app and web based and will get from CDSL through SMS and Email.
✓ You do not have to verify again for further sell orders and modification for the day.
✓ For new TPIN also, you can request from our App and Pro Web and Existing TPIN will be valid until you
request for a new one.

21
22.2 Offline Procedure:-
In Offline, we have two ways for open an account;
a. Pre – Filled Form
b. Manual

a. Pre – Filled Form:-

For Pre-Filled Procedure, Customer will log in to our account opening link;

✓ new.upstox.com
✓ Sign Up (Email Id, Cell No and Request for OTP)
✓ Fill the Basic Details
✓ Select Segments
✓ Choose the Plan (Basic or Priority)
✓ You need to upload following Documents:

✓ If Pan Card is KYC Registered: -

Proofs to be Uploaded Equity, FNO, Currency, MCX
1. Cancelled Cheque, which should have IFSC code and
Account Number and Name printed on it and you have
to sign on Cheque.
.
Bank Proof OR
2. Pass Book Front Page with Latest Transaction, which
should have IFSC code and Account Number and Name
printed on it.
OR
3. Bank Statement with Latest Transaction, which
should have IFSC code and Account Number and Name
printed on it.
1.Bank Statement of latest 6 months
E-Statement also can be accepted
OR
Income Proof 2.Salary Slip of any one month from latest 3 months
(For Equity and MF is not needed) OR
3. ITR Copy (Latest Financial Year or Assessment Year)
OR
4. Form 16 Copy – Part A and Part B (Latest Financial
Year or Assessment Year)
Signature Copy Signature on Plain Paper (With Blue or Black Pen Only)

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✓ If Pan Card is not KYC Registered:-

Proofs to be Uploaded Equity, FNO, Currency, MCX

Identity Proof Pan Card
DL (Valid), Voter's ID (Front Side and Back Side), Aadhar
Card (Front Side and Back Side), Passport (Valid), Rent
Address Proof Agreement (Registered), Gas Bill/Light Bill/MTNL
Bill/BSNL Bill (Latest of any two months) and It should
be on your name.
1. Cancelled Cheque, which should have IFSC code and
Account Number and Name printed on it and you have
to sign on Cheque.
OR
Bank Proof 2. Pass Book Front Page with Latest Transaction, which
should have IFSC code and Account Number and Name
printed on it.
OR
3. Bank Statement with Latest Transaction, which
should have IFSC code and Account Number and Name
printed on it.
1.Bank Statement of latest 6 months
E-Statement also can be accepted
OR
Income Proof 2.Salary Slip of any one month from latest 3 months
(For Equity and MF is not needed) OR
3. ITR Copy (Latest Financial Year or Assessment Year)
OR
4. Form 16 Copy – Part A and Part B (Latest Financial
Year or Assessment Year)
Photo 1 Passport Size Photo
Signature Copy Signature on Plain Paper(With Blue or Black Pen Only)
IPV Address Proof Customer need to upload video of 10 seconds with
(Which customer is uploading) Address Proof which he is uploading

✓ In Person Verification Video (IPV):-

As you informed me your Pan Card is not KYC Registered, you have to 2 upload videos of 10 seconds
each, You have to show your Pan Card; all details should be visible of Pan Card clearly and *Address
Proof* and your name and Address with Pin code should be seen clearly along with your face in video
and you have to say, This is my original document and this document belongs to me. You have to upload
on new.upstox.com.

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✓ Need to verify your email id again by requesting OTP which will be sent on your email id.
✓ Now, we are having three plans which we are giving to you.
✓ We have three Fantastic Offers, in this which you have select one. Now, I would like to inform you about
offers;
Pay Rs 249 + GST; in this Plan you will get;
- Demat & trading account.
- No Brokerage for 30 days.
- Beginners course on ELearn market worth Rs 999
- StockEdge Premium Membership worth Rs 999

✓ Then Review (To check the detailed Information)

✓ Will go on to I will courier the form
✓ Pre-Filled Form and documents which you uploaded will receive on your registered email id
• Trading + Demat (Equity, FNO, Currency, MF) – 18 Pages
• Commodities (Trading) – 11 Pages
✓ You have to take a printout of form.
✓ You have to attach the documents again along with the form which you have uploaded.
✓ You have to paste one photograph on the form and need to do cross sign i.e. on KYC Page
• 18 Pages Form – KYC Page – 4
• 11 Pages Form – KYC Page – 3
✓ If Customer is trading in MCX also, you have to send 2 sets of documents and have to paste one more
photograph on KYC Page of MCX Form.
✓ Wherever cross mark is given on the form, you need to sign on the form.
✓ All Documents should be self-attested.
✓ You have to courier the form along with the documents to our Bhayander Address.
✓ Your account will be open within 3-4 Working Days.

b. Manual Form,
For Manual Form, Customer need go to our website
✓ Upstox.com
✓ Support
✓ Download forms
✓ You have to download forms and take a printout of
• Trading + Demat (Equity,FNO,Currency,MF) – 18 Pages
• Commodities (T) – 11 Pages
✓ You have to fill up the form with Black or Blue Pen Only, and requesting you to don’t do any over writing
or cancellation on the form while filling up.
✓ You have to fill up the form and will sign on the form wherever it’s required.
✓ Following are the documents which you have to attach with the form.

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✓ If Pan Card is KYC Registered: -
Proofs Required Equity, FNO, Currency MCX
1. Cancelled Cheque, which should 1. Cancelled Cheque, which should have
have IFSC code and Account Number IFSC code and Account Number and
and Name printed on it and you have Name printed on it and you have to sign
to sign on Cheque. on Cheque.
OR OR
2. Pass Book Front Page with Latest 2. Pass Book Front Page with Latest
Bank Proof Transaction, which should have IFSC Transaction, which should have IFSC code
code and Account Number and Name and Account Number and Name printed
printed on it. on it.
OR OR
3. Bank Statement with Latest 3. Bank Statement with Latest
Transaction, which should have IFSC Transaction, which should have IFSC code
code and Account Number and Name and Account Number and Name printed
printed on it. on it.
1.Bank Statement of latest 6 months 1.Bank Statement of latest 6 months
E-Statement also can be accepted E-Statement also can be accepted
OR OR
Income Proof 2.Salary Slip of any one month from 2.Salary Slip of any one month from
(For Equity and MF is latest 3 months latest 3 months
not needed) OR OR
3. ITR Copy (Latest Financial Year or 3. ITR Copy (Latest Financial Year or
Assessment Year) Assessment Year)
OR OR
4. Form 16 Copy – Part A and Part B 4. Form 16 Copy – Part A and Part B
(Latest Financial Year or Assessment (Latest Financial Year or Assessment
Year) Year)

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✓ If Pan Card is not KYC Registered:-

Proofs Required Equity, FNO, Currency MCX

Identity Proof Pan Card Pan Card
DL (Valid), Voter's ID (Front Side and DL (Valid), Voter's ID (Front Side and Back
Back Side), Aadhar Card (Front Side and Side), Aadhar Card (Front Side and Back
Address Proof Back Side), Passport (Valid), Rent Side), Passport (Valid), Rent Agreement
Agreement (Registered), Gas Bill/Light (Registered), Gas Bill/Light Bill/MTNL
Bill/MTNL Bill/BSNL Bill (Latest of any Bill/BSNL Bill (Latest of any two months)
two months) and It should be on your and It should be on your name.
name.
1. Cancelled Cheque, which should have 1. Cancelled Cheque, which should have
IFSC code and Account Number and IFSC code and Account Number and Name
Name printed on it and you have to sign printed on it and you have to sign on
on Cheque. Cheque.
. .
OR OR
Bank Proof 2. Pass Book Front Page with Latest 2. Pass Book Front Page with Latest
Transaction, which should have IFSC Transaction, which should have IFSC code
code and Account Number and Name and Account Number and Name printed on
printed on it. it.
OR OR
3. Bank Statement with Latest 3. Bank Statement with Latest Transaction,
Transaction, which should have IFSC which should have IFSC code and Account
code and Account Number and Name Number and Name printed on it.
printed on it.
1.Bank Statement of latest 6 months 1.Bank Statement of latest 6 months
E-Statement also can be accepted E-Statement also can be accepted
OR OR
2.Salary Slip of any one month from 2.Salary Slip of any one month from latest 3
Income Proof
latest 3 months months
(For Equity and MF
OR OR
is not needed)
3. ITR Copy (Latest Financial Year or 3. ITR Copy (Latest Financial Year or
Assessment Year) Assessment Year)
OR OR
4. Form 16 Copy – Part A and Part B 4. Form 16 Copy – Part A and Part B (Latest
(Latest Financial Year or Assessment Financial Year or Assessment Year)
Year)
Photographs 1 Copy 1 Copy
(Paste on KYC Page)
Note All Documents should be self-attested All Documents should be self-attested

✓ In Person Verification Video (IPV) –

As you informed me your Pan Card is not KYC Registered, you have to 2 upload videos of 10 seconds
each, You have to show your Pan Card; all details should be visible of Pan Card clearly and *Address
Proof* and your name and Address with Pin code should be seen clearly along with your face in video
and you have to say, This is my original document and this document belongs to me. You can mail us at
[email protected] and [email protected] this video.

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✓ You have to attach the documents along with the form.
✓ You have to paste one photograph on the form and need to do cross sign i.e. on KYC Page
• 18 Pages Form – KYC Page – 4
• 11 Pages Form – KYC Page – 3
✓ If Customer is trading in MCX also, you have to send 2 sets of documents and have to paste one more
photograph on KYC Page of MCX Form.
✓ Wherever cross mark is given on the form, you need to sign on the form.
✓ All Documents should be self-attested.
✓ You have to courier the form along with the documents to our Bhayander Address.
✓ Your account will be open within 3-4 Working Days.

23. Company Action/ Corporate: -

23.1 Buy Back: -

1. If Company wants to buy back his shares so he email to the customers who are eligible for buy back shares
with the form attached in the email.
2. Company will buy his shares by paying more money than the market value.
3. Customer need to fill the form and courier it to us. Then we will send to company.
4. Customer can also do the buy back from our Back office portal Keystone.

23.2 Bonus Shares: -

1. It’s all together company decision to give his shareholder either dividend or bonus share.
2. Company decides in which ratio they will give the shares to his shareholders.
3. They may give 1:1, 2:1, 1:2 etc.
4. Shares will be credited to Demat Account within 10 Working Days.

23.3 Dividend Payout: -

1. Customer who holds the share for long time, Company provides with the dividend to shareholders.
2. Dividend will be directly credit to customer bank which he has linked with Demat Account.

23.4 Stock Spilt:-

1. When company decides to spilt his shares in the market to increase the volume of shares in the market.
2. Shares will be spilt into multiple ones but investment amount will be same. Also Market price of share will
be diminished.
3. When stock spilt announced by a company, Existing shareholders cannot see his shares or an investment
amount in demat account because new ISIN (An International Securities Identification Number) will be
create by Exchange. Once it is created customer can see his increased shares in his demat account.
4. It takes 10 working days from the record date.

23.5 Right Issue

1. When company wants to raise a more capital that is already listed in exchanges, they offer new shares of
company through Right Issues.
2. For right issues, only existing shareholders of company are eligible to apply.
3. For applying for right issue, Shareholders have to contact RTA (Registrar Transfer Agents) of a company.

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24. Short Selling: -
1. Short selling is the sale of a security that is not owned by the seller.
2. Short selling is motivated by the belief that a security's price will decline, enabling it to be bought back at
a lower price to make a profit.
3. We allow short selling trading in Equity Intraday, FNO, Currency and MCX.
4. Upstox do not allow short sell trading in Equity Delivery.

25. Margins/ Leverage/ Exposure/ Limits: -

1. We provide margins for Intraday Trading only.
2. This is kind of short term loan which we provide to our customer.
3. Customers need to pay the money on the same day and we do not charge any kind of interest on it.
4. If Customer wishes to take Delivery or Carry forward his position to the next day he has to keep 100 %
cash balance in his trading account before the auto square of timing. Then only he will be allow taking
Delivery or Carry Forward his position, Otherwise our RMS team will square off his position.
5. Below are margins which we provide to our customers;

Segments Regular Intraday Intraday Priority Pack

(Basic Plan and Simple Order) (Priority Plan and Simple Order)
Equity 8x on FNO Listed Stocks 15x on FNO Listed Stocks
Index Futures 3x 4x
Stock Futures 3x 4x
Options (Buy) NIL NIL
Index Options (Short Sell) 3x 4x
Stock Options (Short Sell) 3x 4x
Currency Futures 3x 4x
MCX Futures 2.5x 3x
Currency Options NIL NIL
MCX Options NIL NIL

Segments Regular CO/OCO CO/OCO Priority Pack

(Basic Plan and Special Orders) (Priority Plan and Special Orders)
Equity 12x on FNO Listed Stocks 15x on FNO Listed Stocks
Index Futures 3x 4x
Stock Futures 3x 4x
Options (Buy) 1.33x 2x
Index Options (Short Sell) 3x 4x
Stock Options (Short Sell) 2x 3x
Currency Futures 4x 5x
MCX Futures 3x 4x
Currency Options NIL NIL
MCX Options NIL NIL

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26. Special Type of orders: -
1. In this type of order customer get extra leverage as compare to standard leverage (Refer above table –
Regular CO/OCO, CO/OCO Priority Pack)
2. Customer can minimize his loss from this order.
3. This order is purely intraday order; Customer cannot place this order in delivery positions nor can he
convert this type of orders into delivery positions. If he buys today and he have to sell this position on the
same day only.
4. If Customer forget to sell off his position of this order before Square off timing, then our RMS team square
off his position on his behalf.
5. If you want demo video - You can search CO/OCO in Upstox Pro Web on YouTube or you can refer this
link for demo - https://youtu.be/nfsg5KR8pO0

26.1 Cover Order:-

1. This is purely an Intraday Order and will be squared off.
2. There are 2 order type Market / Limit
3. This is a 2 legged order
• 1st Leg: Market Price or Limit Price
• 2nd Leg: Stop loss
4. Market Price: It is a current price of that scrip. E.g.: NSE ICICI Equity share price at present is Rs 293 so
market price will be 293
5. Limit Price: It is the price that you wish to buy at and it will be lesser than the Market Price. E.g.: 290
6. Stop Loss: It is the maximum loss that you can bare. It is always placed at the lesser price then the Buy
price. E.g.: Stop loss will be 285
7. As customer will enter Buy price, he will be shown a range to place stop loss order. E.g. 263.7-293.00
8. You can only exit Cover order
9. While selling, you cannot give a new order to sell. You have to go to Order Book – Trigger pending – Exit
10. It will be sell at Market Price only.

26.2 Bracket Order:-

1. This is also a special kind of order for Intraday
2. This is also called as One Cancel Other (OCO)
3. There are 2 order type Limit / Stop loss limit
4. Limit Price: It is the price that you wish to buy at and it will be lesser than the Market Price. Eg: 290
5. SL Limit Price: It the price which is always above the market price
6. This is a 3 legged order
• 1st Leg: Limit Price / SL Limit price
• 2nd Leg: Stop Loss
• 3rd Leg: Target Sell
7. Stop Loss: You don't have to mention price but the difference Eg: 3 automatically your stop loss will be
287. (Only for OCO order)
8. Target Sell: You don't have to mention the selling price but the difference Eg: 5 automatically your target
sell will be 295 (Only for OCO order)
9. If the order does not reach at 287 /295, then customer can exit that order at market price. Go to order
book- Sell OCO order
10. Trailing is the option in OCO only. You have to select only when you want to maintain the same stop loss
even if market is up like in above example: 3

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27. Margins against Shares (MAS) or Collateral: -
1. Clients will have to open a Demat account with RKSV and also need to update POA compulsory to avail the
facility of Collateral.
2. RKSV is allowing MAS in CNX 200 stocks, list available in Margin list DROPBOX, Sheet name is
Collateral.pdf
3. Haircut % is 25% for CNX 200 stocks And for Liquid bees (ETFs) 10% or 40 % haircut applicable.
4. Haircut % means customer cannot use 25% value for trading purpose (It will be freeze)
5. Following segment are ALLOWED under MAS
• Equity Intraday
• NSE Futures Long Position (BUY) as well as Short Position (SHORT SELL)
• NSE Options Short Position (SHORT SELL)
• NSE/BSE Currency Future Long Position (BUY) as well as Short Position (SHORT SELL)
• NSE/BSE Currency Option Short Position (SHORT SELL)
6. Following segments are NOT ALLOWED under MAS
• Equity Delivery
• NSE option (BUY)
• NSE/BSE Currency Option (BUY)
• MCX

7. Charges for Pledging and Unpledging shares are Rs 50 + GST per scrip
8. Customer Needs to Log in to bo.upstox.com if he wants to avail the MAS
9. MAS Request Placed before 3:00pm it will be updated same day EOD under RMS limits
10. MAS Request placed after 3:00pm it will be updated on Next trading day EOD under RMS Limits
11. Cash to Collateral Ratio will be 50:50, for availing MAS funds, if he is buying any position then customer
should have 50% cash in his trading account, and then he can use 50% collateral for buying the
POSITION.
12. We are not allowing customer to use entire collateral for 1 position. If customer wants to take position,
50% cash balance should be available in his trading account, and then customer can use 50% collateral.
13. We can just take an example,
• If in your Demat account have shares of Reliance Industries QTY 100, his valuation for today is Rs. 1,
00,000.
• So, Haircut is 25% therefore you cannot use 25,000 and rest 75,000 customer can use as collateral
money for trading purpose.
14. Following is the example for Cash to Collateral Ratio (50:50)
• If you want to buy 1 Lot of Nifty, current Nifty Carry forward margin is 70,000 35,000 should be there
in your trading account & 35,000 you can use as collateral margin.
• Same example officers can give him in Option short selling also.

15. In below example, Customer will use Margins Facility and MAS Facility together to buy one position,
• If you want to take Intraday equity position then by following way collateral will be used.
• If you want to purchase the Equity shares of cost 1, 50,000 in intraday, by using Margin of 15 times, he
needs to have just 10,000 in his trading account, from which you can use 5000 as collateral & 5000 in
your trading account.
Important Points:-
1. Customer’s shares we are not going to Freeze, as whenever customer want to sell his shares he
can sell it at any point of time.
2. If suppose customer sells his shares the amount will not be credited to his account, the amount
will be used for existing position.
3. Once customer square off the position which he bought by using collateral fund, and then
amount will be shown in customers trading account.

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MAS Example
Customer has particular equity scrip in his RKSV Demat.
Quantity is 100 and valuation for today is Rs. 100000/-

Haircut will be 25%, i.e. Collateral margin will be

Rs. 25000/- 75%, i.e.Rs.75000/-

Example 1

If customer want to buy 1 Lot of Nifty,

Current Nifty Carry forward margin is 70000/-

50:50 Ratio

Rs.35000 will be utilized Rs.35000 will be utilized

from trading account From collateral margin

Example 2

If customer is buying any equity scrip using

Intraday whose value is Rs. 150000/-

RKSV provides 15x margins for

Intraday orders. Therefore, customer has to
pay only Rs.10000/-

50:50 Ratio

Rs.5000 will be utilized Rs.5000 will be utilized

From trading account From collateral margin

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28. Margins Trading Facility (MTF)
1. Buying on margin is borrowing money from a broker to purchase stock. You can think of it as a loan from
your brokerage. Margin trading allows you to buy more stock than you'd be able to normally. To trade on
margin, you need a margin account.
2. Get Leverage up to 2x based on the shares bought in the Equity segment (Delivery).
3. MTF is only for Equity delivery segment.
4. We only allow for CNX 200 Stocks.
5. The clients can avail this facility from Upstox Web, Upstox Mobile, and Keystone.
6. The client can use this facility from Upstox Web, Upstox Mobile, and NEST.
7. While activating the MTF the OTP will be send to client’s register mobile number and register email
address and Esign Consent form will be sending to register email address.
8. The charge for using MTF would be Rs.20 + GST per day for up to every Rs.50000 used. If the turnover is
more than Rs.50000 than the charges is Rs.40+GST on that day
9. Brokerage slab will be applicable on buying and selling shares of Max Rs 20 or 0.10% whichever is lower
on per order executed.
10. DP Charges will be applicable after selling the MTF shares which is Rs 18.50 + GST per scrip per day i.e. Rs
21.83
11. The MTF facility is only for 30 days. On 30th day, by 2:30 pm the position will be squared off by RMS Team
and Auto Square off charges will be applicable which is Rs 20 + GST per order i.e. Rs 23.60.
12. For avail the facilities you should have Upstox Trading and Demat Account.
13. The MTF position will be shown in position book.
14. POA is not mandatory for MTF facility.
15. MTF is not for short selling.
16. You can’t avail the MAS facility on MTF shares.
17. Bonus shares and dividend pay-out will be possible but not for buyback.
18. Per client code only 5 lakh limits is available for MTF.
19. It is for all the clients but not for NRI clients.
20. M code will be created for the clients.
21. Security bought under MTF will be hold by RKSV Securities India Pvt Ltd and no exposure will be allowed
on said security in any form.
22. No inter exchange square off- No inter exchange square off of trade is allowed for security brought under
MTF product. For e.g. If you bought ABC Ltd under NSE you cannot allowed to sell same under BSE sell will
be done under NSE only
23. If MTF facility is not availed for 90 days anytime at or after activation, then the MTF facility would be
deemed to have lapsed.
24. Quarterly Settlement will not be applicable for MTF.
25. It is to be understood that funded stock shall be marked to market on a daily basis.
26. However, no such exposure shall be permitted on the increased value of funded stocks.
27. The Clients agrees and confirm that under MTF, client would not be able to take further positions and/or
existing positions may be squared off by RKSV at its discretion if at any Point of time the stock moves out
of the MTF scrip eligible to be offered under MTF or under any other circumstances due to change in the
RKSV / regulatory requirement.

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29. How we can inform about Margins, CO/BO, MAS and MTF:-
29.1 Margins:-

1. Equity – 7x on FNO Listed stocks

• If you have 10,000 Rs in your trading account, Upstox provides you with 7 times margins in Intraday
Trading. So, you can trade up to 70,000 Rs in Intraday.
• If you don’t want sell your positions on the same day you should have 70,000 Rs in your trading account
before 3:10 pm. So then, you can easily convert your position from Intraday to Delivery.
• If you fail to maintain the amount, so our RMS team will square off your positions on your behalf, for that
you need to pay Auto Square off Charges i.e. Rs 20 + GST per order which comes to Rs 23.60.

2. Futures – 4x
• For example, if you want to buy lot of JSW Steel for 14th December Expiry, for that Exchange demands
Two Lakhs Sixty One Thousand Five Hundred Twenty Two (261522). Upstox provides you 4 times for
intraday trading so in your trading account should have approx. Sixty Five Thousand Three Hundred
Eighty and Fifty Paisa Only (65380.50). So you can easily buy this lot in Intraday.
• If you don’t want to sell your position on the same day, you should have Two Lakhs Sixty One Thousand
Five Hundred Twenty Two (261522) in your trading account before 3:10 pm. So then, you can easily
convert your position from intraday to Delivery.
• If you fail to maintain the amount, so our RMS team will square off your positions on your behalf, for that
you need to pay Auto Square off Charges i.e. Rs 20 + GST per order which comes to Rs 23.60.

3. Upstox don’t provide margins for Options Buy in Simple Orders but we provide in Special Orders, It’s 1.33 Times

4. In Simple Orders, We Provide Margins for Options Short Sell 4 Times Margins.

5. Currency Futures - 4x
• For example, if you want to buy lot of EURINR 18th December Expiry, for that Exchange demands Two
Thousand Seven Hundred Sixty Five and Twenty Seven Paisa (2765.27). Upstox provides you 4 times for
intraday trading so in your trading account should have approx. Six Hundred Ninety One and Thirty Two
Paisa (691.32) in your trading account. So, you can easily buy this lot in Intraday.
• If you don’t want to sell your position on the same day, you should have Two Thousand Seven Hundred
Sixty Five and Twenty Seven Paisa (2765.27) in your trading account before 4:45 pm. So then, you can
easily convert your position from Intraday to Delivery.
• If you fail to maintain the amount, so our RMS team will square off your positions on your behalf, for that
you need to pay Auto Square off Charges i.e. Rs 20 + GST per order which comes to Rs 23.60.

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6. MCX Futures – 2.5x
• For example, if you want to buy lot of SILVERMIC February Month Expiry, for that Exchange demands
Four Thousand Fifty Two and Fifty Paisa (4052.50). Upstox provides you 2.5 times for intraday trading so
in your trading account should have at least One Thousand Six Hundred Twenty One (1621.00) in your
trading account. So, you can easily buy this lot in Intraday.
• If you don’t want to sell your position on the same day, you should have Four Thousand Fifty Two and
Fifty Paisa (4052.50) in your trading account before 11 pm or 11:25 pm. So then, you can easily convert
your position from intraday to Delivery.
• If you fail to maintain the amount, so our RMS team will square off your positions on your behalf, for that
you need to pay Auto Square off Charges i.e. Rs 20 + GST per order which comes to Rs 23.60.

29.2 Cover Order and Bracket Order/One Cancel Order (OCO):-

1. These are special orders only for Intraday Trading.
2. Benefit which you will get is: Extra leverage as compared to standard leverage that Upstox provides to
their customers and your order is always protected with stop loss.
3. These orders cannot be cancelled and you have to exit (Sell) it at market price only
4. Cover order is 2 legged Order and Bracket order is 3 legged Order.
5. If you would like to know about how to place these orders then I will be sending you a demo video for the
same. Still if you have any doubts then let me know, I can arrange a call back from our technical
representative.

29.3 Collateral/Margin against Shares (MAS):-

1. Upstox provides collateral facility only against CNX 200 stocks
2. Charges for Pledging and Unpledging shares are Rs 50 + GST per scrip
3. Upstox’s hair cut % i.e. blocked amount is only 25%
4. Also, cash to collateral ratio is 50:50
5. To avail collateral facility, you can visit to our back office portal i.e. bo.upstox.com.

29.4 Margin Trading Facility (MTF):-

1. We provide 2x margins for Equity Delivery through MTF.
2. It is only allowed for CNX 200 Stocks
3. If you buy the Delivery shares through MTF, Brokerage Charges will be applicable on buying and selling
which is Max Rs 20 or 0.10% whichever is lower on per order executed.
4. Also, Daily charges will be applicable is Rs 20 + GST per 50,000 used.
5. DP charges will be applicable while selling the shares which is Rs 18.50 + GST per scrip per day.
6. You can hold this share for 30 Days, On 30th Day customer need to sell this share before 2:30 pm. Our
Square off Time is 2:30 pm on 30th Day
7. If you forget to sell your shares before 2:30 pm, so our RMS Team will square off your positions on your
behalf. So then Auto Square off Charges will be applicable which are Rs 20 + GST per order.
8. Limit for MTF is 5 Lakhs per client.

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30. Objection Handling

30.1 Why Upstox is so Profitable:-

1. We have only 2 Branches in all over India. Thus, we save the overhead charges of branches
2. We do not provide any kind of tips and suggestions which involves human intervention which requires the
Market Analyst or Technical Analyst.
3. Our most of the customers trade in Equity Intraday and FNO.
Hence we save the cost here and we are profitable in the Market.

30.2 How Funds are really save with Upstox or how can I Trust with Upstox.
1. We are SEBI Registered Broker.
2. Well known investors backing us in the market. Investors are: - Kalari Capital, GVK Davix, Tiger Global and
Mr. Ratan Tata.
3. We keep the Propriety funds and corporate funds in different bank accounts. We do not have any right to
touch customer funds for our own expenses.
4. NSE conduct audit every year in Office. Since 3- 4 Years we cleared the audit very well.
5. We kept the deposits with exchanges;
NSE – 5 Cr
BSE – 5 Cr
MCX – 2 Cr

30.3 How Upstox is better than any other Brokers in India?

1. Robust trading platforms especially mobile trading app for android and IOS users (Android 4.2 and IOS
3.7). Software is compatible with any smart phones. We have a customizable web platform with amazing
charting tool and our software Upstox Pro is one of the highest rated trading app. Also, our platform is
backed by multiples servers.
2. Upstox Pro and Pro Web has features like Option chain, in build option strategies, customized technical
charting tools more than 100 indicators, Quote Panel, can create Price Alerts, can create customized
watch list, Fund Transfer Facility.
3. After market order, CO and BO facility are available in both web and mobile.
4. Soon, we will start Global Investment where customer can trade in 60+ exchanges across 25 countries.
5. Innovative tools like brokerage calculator where you can be assured that Upstox do not charge any kind of
hidden charges to their customer’s, option builder tool and Span margin calculator.
6. Extra leverage as compared to any other discount brokers and Upstox also provides free delivery trading,
Referral Benefits, Mutual Funds Investment and Digital Gold Investment.
7. Excellent customer service due to which on a daily basis many customers wants to be part of Upstox.

30.4 Why Upstox charge for Call and Trade Service?

1. Upstox is an online discount stock Broker; we want our customer to trade online by using software which
we provide to trade i.e. Upstox Pro, Pro Web and NEST Trader.
2. You will get lot of benefits in our software where you can analysis any stock by charts along with 100+
Indicators. You can set your own price to Buy or Sell any stock. Also, you can see our software demo on
our YouTube Channel.
3. Hence, we do not promote Call and Trade Facility to place your trade. So, we charge for CNT facility.

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30.5 Why Upstox provide so less margins to trade in Intraday?
1. We also provide extra leverages in our other brokerage plan which is Priority Plan.
2. You get more leverage in Priority Plan as compare to Basic Plan but brokerage will be slightly higher in this
plan.
3. If you want more margins to trade in Intraday you can place our Special Order i.e. Cover Order and
Bracket Order where you can more leverages in Basic Plan as well as in Priority Plan.

30.6 Why Upstox charge DP charges while selling shares in Delivery?

1. DP Charges is charged by every broker in India.
2. This charge is applicable because whenever you buy shares in delivery till the time you are not selling.
These Shares will be in your demat account which we handle your electronic shares of delivery.
3. Thus, while selling Equity Delivery shares we charge DP charge which is standard charges and also it is
applicable only one time in a day for one scrip.

31. Basic Service Demat Account (BSDA):-

1. This demat account is different from Regular Demat Account

2. Usually small investors convert their regular Demat Account to BSDA for paying less AMC/MMC to their
Brokers.
3. It will be different Demat account in two ways i.e. AMC/MMC and Statements.
4. They are certain condition to Open Or Convert to BSDA,
a. Only one Demat account.
b. Sole or First Holder of Account.
c. Holding Value should be less than 2 Lacs.
5. AMC/MMC for BSDA Account Holders,
a. If Holding is less than 50,000 then AMC/ MMC will be zero.
b. If Holding is between 50,001 to 2 Lacs, then AMC will be Rs 100 + GST i.e. Rs 118.
c. If Holding is more than 2 Lacs, then AMC will be Rs 150 + GST i.e. Rs 177 and MMC will be Rs 25 + GST
i.e. Rs 29.50
6. For Opening a BSDA account with us, Customer has to fill up BSDA Declaration form and Demat Modification
Form.
7. Customer will get form BSDA form by raising a ticket from Upstox Pro or Pro Web.
8. Customers will courier these two forms to our Dadar Branch.

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