Level 2 Service Manual

6809497A97-O

Q
Digital Wireless Telephone

CDMA 800/1900 MHz, CDMA 1X/EV-DO

2
Contents
Level 2 Service Manual Q CDMA Contents
6809497A97-O

Contents
Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Product Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Product Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Regulatory Agency Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Computer Program Copyrights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
About this Service Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Warranty Service Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Parts Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Product Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
General Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Controls, Indicators, and Input/Output (I/O) Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Battery Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Tools and Test Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Disassembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Removing the Battery Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Removing and Replacing the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Removing and Replacing the Rear Housing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Removing the Motor/Vibrator Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Removing and Replacing the Antenna . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Removing the Daughter Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Removing the Camera Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Removing and Replacing the Speaker Carrier . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Removing and Replacing the Main Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Removing and Replacing the Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Removing the Display Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Removing and Replacing the Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Phone Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Personality Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Programming: Software Upgrade and Flexing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Exploded View Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Exploded View Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

6809497A97-O May 15, 2006 3

2
Introduction Q CDMA Q CDMA
6809501A03-O

Introduction
Motorola® Inc. maintains a worldwide organization that is dedicated to provide
responsive, full-service customer support. Motorola products are serviced by an
international network of company-operated product-care centers as well as
authorized independent service firms.
Available on a contract basis, Motorola Inc. offers comprehensive maintenance and
installation programs that enable customers to meet requirements for reliable,
continuous communications.
To learn more about the wide range of Motorola service programs, contact your local
Motorola products representative or the nearest Customer Service Manager.

Product Identification
Motorola products are identified by the model number on the housing. Use the entire
model number when inquiring about the product. Numbers are also assigned to
chassis and kits. Use these numbers when requesting information or ordering
replacement parts.

Product Names
Product names are listed on the front cover. Product names are subject to change
without notice. Some product names, as well as some frequency bands, are available
only in certain markets.

Regulatory Agency Compliance

This device complies with Part 15 of the FCC Rules. Operation is subject to the
following conditions:
• This device may not cause any harmful interference
• This device must accept interference received, including interference that may
cause undesired operation
This class B device also complies with all requirements of the Canadian
Interference-Causing Equipment Regulations (ICES-003).
Cet appareil numérique de la classe B respecte toutes les exigences du Règlement
sur le matériel brouilleur du Canada.

4 May 15, 2006 6809501A03-O

Level 2 Service Manual Introduction

Computer Program Copyrights

The Motorola products described in this manual may include Motorola computer
programs stored in semiconductor memories or other media that are copyrighted
with all rights reserved worldwide to Motorola. Laws in the United States and other
countries preserve for Motorola, Inc. certain exclusive rights to the copyrighted
computer programs, including the exclusive right to copy, reproduce, modify,
decompile, disassemble, and reverse-engineer the Motorola computer programs in
any manner or form without Motorola's prior written consent. Furthermore, the
purchase of Motorola products shall not be deemed to grant either directly or by
implication, estoppel, or otherwise, any license or rights under the copyrights,
patents, or patent applications of Motorola, except for a nonexclusive license to use
the Motorola product and the Motorola computer programs with the Motorola
product.

About this Service Manual

Using this service manual and the suggestions contained in it assures proper
installation, operation, and maintenance. Refer questions about this manual to the
nearest Customer Service Manager.

Audience
This service manual aids service personnel in testing and repairing Q telephones.
Service personnel should be familiar with electronic assembly, testing, and
troubleshooting methods, and with the operation and use of associated test
equipment.
Use of this manual assures proper installation, operation, and maintenance of
Motorola products and equipment. It contains all service information required for
the equipment described and is current as of the printing date.

Scope
This manual provides basic information relating to Q telephones, and provides
procedures and processes for repairing the units at Level 1 and 2 service centers
including:
• Unit swap out
• Repairing of mechanical faults
• Basic modular troubleshooting
• Testing and verification of unit functionality
• Initiate warranty claims and send faulty modules to Level 3 or 4 repair
centers

6809501A03-O May 15, 2006 5

Introduction Q CDMA

Conventions
The following special characters and typefaces are used in this manual to emphasize
certain types of information.

➧ Note: Emphasizes additional information pertinent to the subject

matter.

G Caution: Emphasizes information about actions that may result in

equipment damage.

E Warning: Emphasizes information about actions that may result in

personal injury.

Keys to be pressed are represented graphically. For example, instead of “Press

H the Menu Key”, you will see “Press H”.

Information from a screen is shown in text as similar as possible to what

displays on the screen. For example, ALERTS.

Information that you need to type is printed in boldface type.

Warranty Service Policy

The product is sold with the standard 12-month warranty terms and conditions.
Accidental damage, misuse, and extended warranties offered by retailers are not
supported under warranty. Non warranty repairs are available at agreed fixed
repair prices.

Out-of-Box Failure Policy

The standard out of box failure criteria applies. Customer units that fail very early
on after the date of sale, are to be returned to Manufacturing for root cause analysis,
to guard against epidemic criteria. Manufacturing will bear the costs of early life
failure.

Product Support
Customer’s original units will be repaired but not refurbished as standard.
Appointed Motorola Service Hubs will perform warranty and non-warranty field
service for level 2 (assemblies) and level 3 (limited PCB component). The Motorola
High Technology Centers will perform level 4 (full component) repairs.

Customer Support
Customer support is available through dedicated Call Centers and in-country help
desks. Product Service training is available through the local Motorola Support
Center.

6 May 15, 2006 6809501A03-O

Level 2 Service Manual Introduction

Parts Replacement
When ordering replacement parts or equipment, include the Motorola part number
and description used in the service manual or supplement.

When the Motorola part number of a component is not known, use the product model
number or other related major assembly along with a description of the related
major assembly and of the component in question.
In the U.S.A., to contact Motorola, Inc. on your TTY, call: 800-793-7834

Accessories and Aftermarket Division (AAD)

Order replacement parts, test equipment, and manuals from AAD.

U.S.A. Outside U.S.A.

Phone: 800-422-4210 Phone: 847-538-8023

FAX: 800-622-6210 FAX: 847-576-3023

Website: http://businessonline.motorola.com

EMEA

Phone: +49 461 803 1404

Website: http://emeaonline.motorola.com

Asia

Phone: +65 648 62995

Website: http://asiaonline.motorola.com

6809501A03-O May 15, 2006 7

Specifications Q CDMA

Specifications
General Function Specification
Frequency Range 1900 MHz PCS 1931.250 -1988.750 MHz Rx
1851.250 -1908.750 MHz Tx
Frequency Range 800 MHz CDMA 869.70 - 893.31 Rx
824.70 - 848.31 Tx
Channel Spacing 50 kHz PCS
30 kHz CDMA
Channels 1150 PCS
788 CDMA 800
Modulation 1M25D1W (1.25 MHz bandwidth) CDMA
3G1XRTT (1.25 MHz bandwidth) CDMA-1X
Duplex Spacing 80 MHz PCS
45 MHz CDMA 800
Frequency Stability ± 150 Hz (CDMA)
Power Supply 3.6V Li Ion 1130 mAh battery
Average Transmit Current 310 mA at +13 dBm)
Average Stand-by Current 3.40 mA
Dimensions (WHD) 64mm x 116mm x 11.5mm
(with 1130 mAh Li Ion battery) 2.5 in. x 4.5 in. x 0.4 in.
Size (Volume) 80 cc (4.8 in.3) without antenna
Weight <115g (4.65 oz) with battery
Temperature Range -30° C to +60° C (-22° F to +140° F)
Humidity 80% Relative Humidity at 50° C (122° F)
Battery Life, 1130 mAh Li Ion Battery Up to 180 minutes digital talk time (IS 95 A/B)
Up to 250 hours (IS 95 A/B) standby time
Up to 350 hours (IS 2000) standby time
All talk and standby times are approximate and
depend on network configuration, signal strength,
and features selected.

Transmitter Function Specification

RF Power Output 0.20 watts -23 dBm into 50 ohms (CDMA
nominal)
Input/Output Impedance 50 ohms (nominal)
Transmit Audio Response 6 dBm/octave pre-emphasis
Modulation 1M25DIW (1.25 MHz bandwidth) CDMA
CDMA Transmit Waveform Quality
(Rho) 0.94

Receiver Function Specification

Receive Sensitivity -104 dBm (CDMA, 0.5% Static FER) 0.5% or less
Audio Distortion Less than 5% at 1004 Hz, +/- 8 kHz peak
frequency deviation (transmit and receive)
Adjacent and Alternate Channel 3% BER max at 107 dBm signal; -94 dBm/30 kHz,
Desensitization -65 dBm/60 kHz

8 May 15, 2006 6809501A03-O

Level 2 Service Manual Product Overview

Product Overview
Motorola Q mobile telephones feature Code Division Multiple Access (CDMA)
technology. Q also supports EVDO a wireless radio broadband data standard
adopted by many CDMA mobile phone service providers. Compared to 1xRTT
(CDMA2000 1x) networks currently being used by operators, 1xEV-DO is
significantly faster, providing mobile devices with air interface speeds of up to
2.4576 Mb/s with Rev. 0 and up to 3.1 Mb/s with Rev. A. Only terminals with 1xEV-
DO chipsets can take advantage of the higher speeds.
The Q uses the Microsoft Windows Mobile operating system. Windows Mobile is a
compact operating system for mobile devices based on the Microsoft Win32 API.
The Q mobile device provides Short Message Service (SMS) text messaging, and
includes clock, alarm, datebook, calculator, and caller profiling personal
management tools. The Q also has a built in 1.3 Megapixel camera with 6X digital
zoom, Bluetooth wireless connectivity. The phone provides 32 Embedded ring tones
including VibraCall vibrating alert and 32 Downloadable/Customizable iMelody
ring tones. The phone also contains a Secure Data (SD) removable memory
expansion slot. The Q is a dual band phone that allows roaming within the CDMA
800 and 1900 MHz bands.
The Q CDMA phone consists of a main housing assembly that contains the battery,
battery cover, accessory connector, main circuit board, chassis, keypad, and internal
antenna. The main display, speaker, control keys, and a QWERTY keyboard are
located on the front of the device. The camera, battery compartment, and rf
connectors are located at the rear of the device.
The main circuit board contains the Receiver, Transmitter, Synthesizer and Control
Logic Circuitry which together comprise the dual band phone electronics.
The main display is a 2.4" 320 x 240 65k TFT LCD. The camera is a 1.3 mega pixel,
with 6X digital zoom.
The telephones are made of polycarbonate plastic. The 1130 mAh Lithium Ion (Li
Ion) battery provides up to 178 minutes of talk time in CDMA mode with up to 141
hours of standby time1.

Features
Q telephones use advanced, self-contained, sealed, custom integrated circuits to
perform the complex functions required for CDMA communication. Aside from the
space and weight advantage, microcircuits enhance basic reliability, simplify
maintenance, and provide a wide variety of operational functions.
Features available in this product include:
• Thinnest Converged Device on the market – 11.5mm
• Windows Mobile™ 5.0 software with email, calendar, contacts and tasks
• Enabled for leading corporate email solutions
• Receive and view documents, spreadsheets, presentations and more
• Optimized QWERTY keyboard
• Video capture and playback
• Connectivity via ActiveSync®, AirSync®, Bluetooth™ wireless technology and
IrDA

1. All talk and standby times are approximate and depend on network configuration, signal strength, and features selected. Standby
times are quoted as a range from DRX=2 to DRX=9. Talk times are quoted as a range from DTX off to DTX on.

6809501A03-O May 15, 2006 9

Product Overview Q CDMA

• 1.3 mega pixel camera

• Multi-Media Messaging (MMS)
• Dual stereo quality speakers
• Audio formats supported: iMelody, MIDI, MP3, AAC, WAV, WMA, WAX,
QCELP
• Image formats supported: GIF87a, GIF89a, JPEG, WBMP, BMP, PNG
• Video formats supported: H.263, MPEG-4, GSM-AMR, AAC, WMV
• Mini-SD removable memory
• Large, high-resolution display (320 x 240 pixels, 65K TFT)
• Display: 2.4” 320x240 65K TFT

Personal Information Management

The Q leverages Microsoft’s Windows Mobile software and is among the first devices
to run on the new Windows Mobile 5.0 platform which delivers scalable and cost-
effective mobile messaging support with Exchange 2003 out of the box.
Enabled for leading corporate email solutions, the Moto Q can meet the diverse
needs of the enterprise.
The user can receive and view documents, spreadsheets, presentations and more.

10 May 15, 2006 6809501A03-O

Level 2 Service Manual General Operation

General Operation
Controls, Indicators, and Input/Output (I/O) Connectors
The Q telephones’ controls are on the front and sides of the device, and on the
keyboard as shown in Figures 1 and 2.

Center Key
Navigate menus. Selects menu
items.
Left Soft Key Right Soft Key

Make & answer

calls. Turn on & off,
hang up, exit
menus.
Home Key Back Key
Enter Key

ALT Key Voice Key

Microphone Camera Key

Space Key
050250o
Figure 1. Controls and Indicators Locations, Front

6809501A03-O May 15, 2006 11

General Operation Q CDMA

Infrared Port

Thumb Wheel
Mini SD
Port
Undo/Back
Key

Charge up and
connect phone
accessories

060151o
Figure 2. Controls and Indicator Locations, Left and Right Side

Headset Jack

Camera Lens

Camera
Flash

Battery Door
Release

Speakers

060xxxo
Figure 3. Controls and Indicator Locations, Back Side

Menu Navigation
Q telephones have a simple icon and GUI. The phone also features a
customizeable Start menu accessed by pressing the Start key.

12 May 15, 2006 6809501A03-O

Level 2 Service Manual General Operation

A 5-way navigation key allows you to move easily through menus. Figure 4 provides
a view of the Home screen display.

060170o
Figure 4. Home Screen Display

Status Icons
The main display provides constant graphical representations of battery capacity
and signal strength, as well as the real-time clock. The Q user guide provides more
information about icons shown on the main display.

➧ Whether a phone displays all indicators depends on the programming and services
to which the user subscribes.

6809501A03-O May 15, 2006 13

General Operation Q CDMA

4. Active
3. Roam Line 5. Signal
Strength
C E GH Q
2. Message 6. Battery
Indicator Level

7. Profile

1. Data 8. Location

o
Figure 5. Home Screen Status Icons

1 Data Indicator Shows connection status. Other indicators can include:

a = secure data transfer E = Bluetooth® wireless connection

2 Message Indicator Shows when you receive a new message. Indicators can
include:

C = new e-mail or text message B = voicemail message

3 Roam Indicator The roam indicator shows when your phone is seeking or using
a network outside your home network. Other indicators can include:

) = 2G home + = roaming unavailable

4 Active Line Indicator Shows T to indicate an active call, or D to indicate when

call forwarding is on. Indicators can include:

H = line 1 active I = line 2 active

8 = line 1 active, call forward on
9 = line 2 active, call forward on

5 Signal Strength Indicator Vertical bars show the strength of the network
connection. You can’t make or receive calls when 0 or *displays.

14 May 15, 2006 6809501A03-O

Level 2 Service Manual General Operation

6 Battery Charge Indicator Vertical bars show the battery charge level.
Recharge the battery when your phone shows Low Battery.

7 Profile Indicator Shows the call alert (ring) setting. When the profile is normal,
outdoor, or automatic, no indicator is displayed.

< = meeting % = speakerphone

& = car (no icon) = normal

Q = silent (no icon) = outdoor

& = headset (no icon) = automatic

8 Location Indicator Shows when your phone can send location information # or
not $.

Battery Function

Battery Charge Indicator

The telephone displays a battery charge indicator icon in the idle screen to indicate
the battery charge level. The gauge shows four levels: 100%, 66%, 33%, and Low
Battery.

Battery Removal
Removing the battery causes the device to shut down immediately and lose any
pending work (partially entered phone book entries or outgoing messages, for
example). If battery is removed before the unit is fully powered down, the display
will not display properly until the unit is powered down correctly and then
repowered up. (Snowy screen).

All batteries can cause property damage and/or bodily injury such as burns if a

E conductive material, such as jewelry, keys, or beaded chains touch exposed termi-
nals. The conductive material may complete an electrical circuit (short circuit) and
become quite hot. Exercise care in handling any charged battery, particularly when
placing it inside a pocket, purse, or other container with metal objects.

G If the battery is removed while receiving a message, the message is lost.

➧ To ensure proper memory retention, turn the phone OFF before removing the
battery. Immediately replace the old battery with a fresh battery.

6809501A03-O May 15, 2006 15

General Operation Q CDMA

Operation
For detailed operating instructions, refer to the appropriate User Guide listed in
the Related Publications section toward the end of this manual.

16 May 15, 2006 6809501A03-O

2
Level 2 Service Manual Q CDMA Tools and Test Equipment
6809495A97-O

Tools and Test Equipment

The following table lists tools and test equipment recommended for disassembly
and reassembly of Q telephones. Use either the listed items or equivalents.

Table 1. General Test Equipment and Tools

Motorola Part Number1 Description Application

RSX4043-A Torque Driver Used to remove and replace screws

Torque Driver Bit T-6, Apex 440-6 Torx or

— equivalent. Torque setting is 1.25 in-lbs Used with torque driver
or 14 Ncm

See Table 7 Rapid Charger Used to charge battery and power

phone

Antistatic Mat Kit (includes 66-80387A95 Provides protection from damage to

0180386A82 antistatic mat, 66-80334B36 ground device caused by electrostatic discharge
cord, and 42-80385A59 wrist band) (ESD)

19501980 (AMS)2 Generic Press Tool

0-00-00-40849 (AMS)2 keyboard adapter Used to install keyboard

0-00-00-30005 (AMS)2 Disassembly tool, plastic with flat and Used during assembly/disassembly of
pointed ends (manual opening tool) phone

1. To order in North America, contact Motorola Aftermarket and Accessories Division (AAD) at (800) 422-4210 or
FAX (800) 622-6210; Internationally, AAD can be reached by calling (847) 538-8023 or by fax (847) 576-3023.
2. Not available from Motorola. To order, contact: AMS Software & Elektronik GmbH, c/o Holger Grube, Lise-Meitner-
Straße 9 D-24941 Flensburg Tel.: +49-461-90398-0 Fax: +49-461-90398-50

6809495A97-O May 15, 2006 17

Disassembly Q CDMA

Disassembly
The procedures in this section provide instructions for the disassembly of a Q
telephone. Tools and equipment used for the phone are listed in Table 1, preceding.

G Many of the integrated devices used in this phone are vulnerable to damage from
electrostatic discharge (ESD). Ensure adequate static protection is in place when
handling, shipping, and servicing the internal components of this equipment.

G Avoid stressing the plastic in any way to avoid damage to either the plastic or
internal components.

18 May 15, 2006 6809495A97-O

Level 2 Service Manual Disassembly

Removing the Battery Door

1. Ensure the phone is turned off.
2. Slide the battery cover latch as shown in Figure 6.
3. Gently lift the top end of the battery cover away from the phone.
4. Lift the battery cover away from the phone.

Battery door latch

060167o
Figure 6. Removing the Battery Door

5. To replace, align the battery cover to the phone.

6. Insert the bottom end of the battery cover into the phone.
7. Lower the top end of the battery cover onto the phone until battery cover latch
snaps into place.

6809495A97-O May 15, 2006 19

Disassembly Q CDMA

Removing and Replacing the Battery

All batteries can cause property damage and/or bodily injury, such as burns if a

E conductive material, such as jewelry, keys, or beaded chains touch exposed termi-
nals. The conductive material may complete an electrical circuit (short circuit) and
become quite hot. Exercise care in handling any charged battery, particularly when
placing it inside a pocket, purse, or other container with metal objects.

1. Ensure the phone is turned off.

2. Remove the battery cover as described in the procedures.
3. Lift up the edge of the battery near the side of the phone, as shown in Figure 7.
4. Lift the battery out of the phone.

Battery

060173o
Figure 7. Removing the Battery

5. To replace, align the battery with the battery compartment so the contacts on
the battery match the battery contacts in the phone.
6. Insert the left edge of the battery into the battery compartment.
7. Lower the right edge of the battery into the battery compartment until the
battery is completely seated.
8. Replace the battery door as described in the procedures.

20 May 15, 2006 6809495A97-O

Level 2 Service Manual Disassembly

Removing and Replacing the Rear Housing

1. Remove the battery door, and the battery as described in the procedures.
2. Use a T-6 driver to remove the four rear housing screws on the back of the
phone (see Figure 8).

Housing screw locations

Housing screw locations

060190o
Figure 8. Removing the Rear Housing Screws

6809495A97-O May 15, 2006 21

Disassembly Q CDMA

3. Insert the disassembly tool between the front and rear housings and rotate it
at the places indicated (as shown in Figure 9) to release the housing snaps.
Press on the front housing and then pull the front and rear housings apart.

3
Rear housing
2
4

4 Disassembly tool

060195o
Figure 9. Removing the Rear Housing Latches

4. Lift the top end of the rear housing, and then the bottom end away from the
phone.
5. To replace, align the rear housing to the phone.
6. Carefully press the rear housing onto the phone until all the housing snaps are
fully engaged.
7. Insert 6 T6 screws into the rear housing assembly and tighten to 14 Ncm
(1.25 inch-pounds).
8. Replace the battery and battery door as described in the procedures.

22 May 15, 2006 6809495A97-O

Level 2 Service Manual Disassembly

Removing the Motor/Vibrator Assembly

1. Remove the battery door, battery, and rear housing, as described in the
procedures.
2. Use the plastic tweezers to lift the motor/vibrator assembly out of the rear
housing (see Figure 10).

Plastic tweezers

Motor/vibrator assembly
Rear housing assembly
060346o
Figure 10. Removing the Motor/Vibrator Assembly

3. To replace, align the motor/vibrator assembly to its place in the rear housing
assembly.
4. Carefully press the motor/vibrator assembly into position in the rear housing.
Ensure the motor/vibrator shaft turns freely.
5. Replace the rear housing, battery, and battery door as described in the
procedures.

6809495A97-O May 15, 2006 23

Disassembly Q CDMA

Removing and Replacing the Antenna

1. Remove the battery cover, battery and rear housing as described in the
procedures.
2. Insert one prong of the metal tweezers into the access slot to release the snap
securing the antenna carrier to the main PC board.
3. Once the snap is released, lift the antenna carrier straight up and away from
the phone. Avoid damage to the pogo pins (see Figure 11).

Antenna carrier

Access slot

Snap
060200o
Figure 11. Removing the Antenna Carrier

4. To replace, align the antenna carrier to the phone.

5. Press the antenna carrier onto the main board until the snaps engage.
6. Replace the rear housing, battery, and battery cover as described in the
procedures.

24 May 15, 2006 6809495A97-O

Level 2 Service Manual Disassembly

Removing the Daughter Board

1. Remove the battery door, battery, rear housing, and antenna as described in
the procedures.
2. Insert the disassembly tool under the daughter board and rotate the
disassembly tool to unseat the daughterboard from its connector on the main
PC board (see Figure 9).

Disassembly tool
Daughter board
060213o
Figure 12. Removing the Daughter Board

3. Lift the daughter board away from the phone.

4. To replace, align the daughter board to the main PC board and then gently
press the daughter board connector to fully seat the connector into the main
board socket.
5. Replace the antenna, rear housing, battery and battery door as described in
the procedures.

6809495A97-O May 15, 2006 25

Disassembly Q CDMA

Removing the Camera Assembly

1. Remove the battery door, battery, rear housing, antenna, and daughter board
as described in the procedures.

G The flexible printed cable (FPC) (flex) is easily damaged. Exercise extreme care when
handling.

2. Insert the flat end of the disassembly tool under the edge of the camera
connector and rotate the tool to unseat the camera connector from the socket
(see Figure 13),

Camera
connector

060215a
Figure 13. Removing the Camera Assembly Connector

26 May 15, 2006 6809495A97-O

Level 2 Service Manual Disassembly

Removing and Replacing the Speaker Carrier

1. Remove the battery door, battery, and rear housing, as described in the
procedures.
2. Use the disassembly tool to release the latches that secure the speaker.
3. Lift the speaker carrier up and out of the rear housing (see Figure 14).

Rear housing

Speaker carrier
Latch
Latch
Disassembly tool

060217o
Figure 14. Removing the Speaker Carrier

4. To replace, align the speaker carrier to the rear housing and press into position
so that latches secure the speaker carrier.
5. Replace the rear housing, battery and battery door as described in the
procedures.

6809495A97-O May 15, 2006 27

Disassembly Q CDMA

Removing and Replacing the Main Board

1. Remove the battery door, battery, rear housing, antenna, and daughter board
as described in the procedures.

G The flexible printed cable (FPC) (flex) is easily damaged. Exercise extreme care when
handling.

2. Use the disassembly tool to unseat the display flex connector (See Figure 15).

Disassembly tool
Flex connector

060250o
Figure 15. Removing the Display FLEX Connector

28 May 15, 2006 6809495A97-O

Level 2 Service Manual Disassembly

3. Carefully remove the main board and keyboard out of the front housing.

Main board

Keyboard

Disassembly tool
060252o
Figure 16. Removing the Main Board and Keyboard

G This product contains static-sensitive devices. Use anti-static handling procedures

to prevent electrostatic discharge (ESD) and component damage.

4. To replace, align the main board and keyboard to the rear housing assembly
and lower it into place on the rear housing.
5. Press display flex onto transceiver board adhesive.
6. Press display flex connector onto its socket.
7. Replace the keyboard stiffener, speaker cover, keypad bezel, antenna, battery,
and battery cover as described in the procedures.

6809495A97-O May 15, 2006 29

Disassembly Q CDMA

Removing and Replacing the Keyboard

1. Remove the battery door, battery, rear housing, antenna, daughter board, and
main board, and as described in the procedures.
2. Use the metal tweezers to remove the grounding gasket from the main board
and keyboard (see Figure 17).

Main board

Grounding gasket
Keyboard
060403o
Figure 17. Removing the Grounding Gasket

30 May 15, 2006 6809495A97-O

Level 2 Service Manual Disassembly

3. Insert the disassembly tool under the top of keyboard and slowly slide it under
the keyboard. Once it reaches the center of the board, twist until adhesive
detaches. (see Figure 18).

Keyboard Main board

Disassembly tool

060791o
Figure 18. Removing the Keyboard

G This product contains static-sensitive devices. Use anti-static handling procedures

to prevent electrostatic discharge (ESD) and component damage.

Keyboard
Disassembly tool

Main board
060792o
Figure 19. Removing the Keyboard

6809495A97-O May 15, 2006 31

Disassembly Q CDMA

4. Remove adhesive from keyboard and main board and clean with isopropyl
alcohol, if any residue remains. Add new adhesives to the keyboard before
reattaching. Alignment and press fixtures must be used for reassembly.
5. To replace, attach keyboard and bootstrap to main board.
6. Remove liners from doubled sided adhesive on keyboard and place keyboard
into alignment fixture.

060793o
Figure 20. Keyboard Connector and Main board Connector Socket

32 May 15, 2006 6809495A97-O

Level 2 Service Manual Disassembly

7. Attach Bootstrap as shown. Apply “L” shaped adhesive to Main board and align
with the edges of the shield (see Figure 21). Remove the adhesive liner before
attaching to keyboard.

Figure 21. Aligning the Keyboard Adhesive Tape

6809495A97-O May 15, 2006 33

Disassembly Q CDMA

8. Attach the main board to the keyboard using the keyboard assembly fixture
(see Figure 22). Avoid contact with nearby board components.

060794o
Figure 22. Keyboard Assembly Fixture

9. Press fixture should be set to exert 19 lbf (8,620 gf) at the ram head for 5
seconds. The input pressure can be calculated using the required force & the
area of the pistons; P=F/A.
10. Carefully place PCB assembly into the press fixture. Use the alignment pins
to hold assembly in place.
11. Once PCB assembly is in place, press the 2 buttons on the side of the fixture.

34 May 15, 2006 6809495A97-O

Level 2 Service Manual Disassembly

12. Apply Main Board to Key Board conductive gasket as shown.

060794o
Figure 23. Keyboard Assembly Fixture

13. Replace the main board, daughter board, antenna, rear housing, battery and
battery door as described in the procedures.

6809495A97-O May 15, 2006 35

Disassembly Q CDMA

Removing the Display Assembly

1. Remove the battery door, battery, rear housing, antenna, daughter board,
camera assembly, speaker carrier, main board, and keyboard as described in
the procedures.
2. Use the metal tweezers to release the display module catches in the order
shown in Figure 24.

Display catch

3 1

Display catch Display catch

060427o
Figure 24. Removing the Display Assembly Catches

36 May 15, 2006 6809495A97-O

Level 2 Service Manual Disassembly

3. Apply a small amount of force to the lower right side of the display assembly
and lift the left side of the display out of the front housing (see Figure 25).

Display Flex

Display assembly

Front housing
060421o
Figure 25. Removing the Display Assembly

G The flexible printed cable (FPC) (flex) is easily damaged. Exercise extreme care when
handling.

4. Carefully lift the right side of the display assembly out of the front housing.
5. To replace, align the display assembly to the front housing.
6. Carefully insert the right side of the display assembly into the front housing.
7. Carefully lower the left side of the display assembly into the front housing.
8. Apply slight pressure to all four corners of the display assembly to ensure that
all four display assembly catches are properly engaged.
9. Replace the keyboard, main board, daughter board, antenna, rear housing,
battery and battery door as described in the procedures.

6809495A97-O May 15, 2006 37

Disassembly Q CDMA

Removing and Replacing the Keypad

1. Remove the antenna, battery cover, battery, rear housing assembly, flex
connector, transceiver board assembly, and keyboard as described in the
procedures.
2. Use the metal tweezers to lift the keypad from the front housing as shown in
Figure 26.

Keypad latches

Keypad
Alignment
Hole

060318o
Figure 26. Removing the Keypad

3. To replace, insert the keypad into the front housing. Align the slots at the sides
of the keypad metal supports to the keypad latches in the front housing.
4. Top tab of keypad should fit underneath the main lens.
5. Ensure the alignment holes align properly with the alignment pins in the front
housing.
6. Replace the keyboard, main board, camera assembly, daughter board, antenna,
rear housing assembly, battery, and battery door as described in the
procedures.

38 May 15, 2006 6809495A97-O

Level 2 Service Manual Phone Identification

Phone Identification
Personality Transfer
A personality transfer is required when a phone is express exchanged or when the
main board is replaced. Personality transfers reproduce the customer's original
personalized details such as menu and stored memory, such as phone books, or even
just program a unit with basic user information such as language selection.

Identification
Each Motorola CDMA phone is labeled with a variety of identifying numbers.
Figure 27 describes the current identifying labels.

Type approval
Mfg by information

MOTOROLA INC. FCC ID: IHDT5UV1 EE 3

Transceiver CANADA: 109 182 230A; TYPE:UVKA
model 832/2412 CHANNEL OPERATION NAMPS
info. (analog)
Radio serial no. :
ESN, yr, month of SWF3001A H7 25821A2 VY Transceiver model
mfg, warr. code (code 39)
(Code 39)
D414AF0E8AA
SN: D414AF0EYAA A56 G6 # Board
Radio SN: ESN+ tracking ID
year, month of G6VYY
mfg, warranty
code

Factory Week, year, day

designation & shift, line, cell,
side of
APC Code manufacture

020463o
Figure 27. CDMA Telephone Identification Label

6809495A97-O May 15, 2006 39

Troubleshooting Q CDMA

Troubleshooting
Table 2. Level 1 and 2 Troubleshooting Chart
Symptom Probable Cause Verification and Remedy
Measure battery voltage across a 50 ohm (>1
Watt) load. If the battery voltage is <3.25 Vdc,
1. Telephone will not turn on or stay on. a) Battery either discharged or recharge the battery using the appropriate battery
defective. charger. If the battery will not recharge, replace the
battery. If battery is not at fault, proceed to b.
Visually inspect the battery connectors on both the
battery and the telephone. Realign and, if
b) Battery connectors open or necessary, either replace the battery or refer to a
misaligned. Level 3 Service Center for the battery connector
replacement. If battery connectors are not at fault,
proceed to c.
Remove the transceiver board. Substitute a known
good transceiver board and temporarily
reassemble the unit. Press the PWR button; if unit
c) Transceiver board defective. turns on and stays on, disconnect the dc power
source and reassemble the telephone with the
new transceiver board. Verify that the fault has
been cleared. If the fault has not been cleared then
proceed to d.
Replace the keyboard assembly. Temporarily
connect a +3.6 Vdc supply to the battery
d) keyboard assembly failure. connectors. Depress the PWR button. If unit turns
on and stays on, disconnect the dc power source
and reassemble with the new keyboard assembly.
Check to make sure that the antenna pin is
2. Telephone exhibits poor reception or properly connected to the transceiver board
erratic operation such as calls frequently a) Antenna assembly defective. assembly. If connected properly, substitute a
dropping or weak or distorted audio. known good antenna. If the fault is still present,
proceed to b.
Replace the transceiver board (refer to 1c). Verify
b) Transceiver board defective. that the fault has been cleared and reassemble the
unit with the new transceiver board.
Check general condition of flex and flex connector.
If the flex and connector are good, check that the
3. Display is erratic, or provides partial or a) Connections to or from flex connector is fully connected. If not, check
no display. transceiver board defective. connector to transceiver board connections. If
faulty connector, replace the transceiver board. If
connector is not at fault, proceed to b.
Replace the transceiver board (refer to 1c). Verify
b) Transceiver board assembly that the fault has been cleared and reassemble the
defective. unit with the new transceiver board.

4. Incoming call alert transducer audio Replace the transceiver board (refer to 1c). Verify
distorted or volume is too low. Faulty transceiver board assembly. that the fault has been cleared and reassemble the
unit with the new transceiver board.
5. Telephone transmit audio is weak. a) microphone obstructed by user Verify transmit audio quality. If transmit audio
(usually indicated by called parties while holding the phone quality is still weak and microphone is not
complaining of difficulty in hearing voice). obstructed, proceed to b.
b) keyboard assembly defective Replace the keyboard assembly with a know good
keyboard assembly. Verify that the fault is cleared
and reassemble the unit with the new keyboard
assembly. If this does not clear the fault, reinstall
the original keyboard assembly and proceed to c

40 May 15, 2006 6809495A97-O

Level 2 Service Manual Troubleshooting

Table 2. Level 1 and 2 Troubleshooting Chart (Continued)

Symptom Probable Cause Verification and Remedy
Replace the transceiver board assembly (refer to
c) Transceiver board assembly 1c). Verify that the fault has been cleared and
defective. reassemble the unit with the new transceiver board
assembly.
Check speaker connections. If connections are at
6. Receive audio from earpiece speaker is a) Earpiece speaker defective. fault, replace speaker. If connection is not at fault,
weak or distorted. proceed to b.
Check to make sure the antenna is installed
correctly. If the antenna is installed correctly,
b) Antenna assembly defective. substitute a known good antenna assembly. If this
does not clear the fault, reinstall the original
antenna assembly and proceed to c.
Replace the transceiver board assembly (refer to
c) Transceiver board assembly 1c). Verify that the fault has been cleared and
defective. reassemble with the new transceiver board
assembly.
Replace the Motor/Vibrator assembly. Verify that
7. Vibrator feature not functioning. Motor/Vibrator assembly defective. the fault has been cleared and reassemble the unit
with the new Motor/Vibrator assembly.
Test a selection of batteries in the rear pocket of
the desktop charger. Check LED display for the
charging indications. If these are charging
8. Internal Charger not working. Faulty charger circuit on properly, then the internal charger is at fault.
transceiver board assembly. Replace the transceiver board assembly (refer to
1c). Verify that the fault has been cleared and
reassemble the unit with the new transceiver board
assembly.

9. No or weak audio when using headset. a) Headset not fully pushed home. Ensure the headset plug is fully seated in the jack
socket. If fault not cleared, proceed to b.
Replace the transceiver board assembly (refer to
b) Faulty jack socket on transceiver 1c). Verify that the fault has been cleared and
board assembly. reassemble the unit with the new transceiver board
assembly.

Programming: Software Upgrade and Flexing

Contact your local technical support engineer for information about equipment and
procedures for flashing and flexing.

6809495A97-O May 15, 2006 41

Troubleshooting Q CDMA

Exploded View Diagram

25
21 19
36
2 5
35 4
12
7
11
20 43
16
38 23
9
8

37
39

17 18

22
33

32 47
42
14
34
6

45
31
3

15
37
24

46 1

44
13
40 10
40
27
26 28
29

060165o
Figure 28. Exploded View

42 May 15, 2006 6809495A97-O

Level 2 Service Manual Troubleshooting

Exploded View Parts List

Table 3. Exploded View Parts List

Item Item
Number Part Number Description Number Part Number Description

1 1571191C01 Front Housing painted, Satellite 26 8571830B01 PIFA antenna Bottom

silver
2 3289157Y01 Gasket, Main 2.4 Display 27 1571014D01 CDMA Speaker carrier
3 6171110B01 Main Lens 28 5088317Y01 Loud Speaker -14 X 20
4 3571822B01 Screen, earpiece primary 29 3571269B01 Screen, Loudspeaker
5 3571823B01 Screen, earpiece tertiary 30
6 3871041B01 Side Button, Silver 31 1571337C01 Battery door standard, satellite silver
7 0571010D01 HSJ Grommet, Dark Silver 32 4171793B01 Battery latch spring
8 6171030D01 IRDA Lens 33 5571196C01 Battery door latch, plated
9 1371115B01 Batwing Front 34 4271169D01 Board to board support block
8471427B01 Camera Module -1.3
10 3571294C01 Screen, MIC 35 0571013D01 CDMA receiver camera Grommet
8490009N03 Ear speaker assembly
0771495C01 CDMA antenna carrier
11 6471043B01 Decorative Bezel 36 8571174B01 PIFA antenna Top A
8571434C01 PIFA antenna Top B
12 6471081C01 SAR Shield 37 0387587Y01 Screws (4X)

13 3871040B01 Keypad Assembly, CDMA 38 3871405C01 Screw hole plug, top satellite silver
(2X)
14 1171571C01 Front Liner 39 0571339C01 RF grommet, satellite silver
Screw hole plug, bottom l, satellite
15 3271378D01 Display side gasket (conductive) 40 3871200C01 silver

16 1571012D02 Rear housing painted, Satellite 41 3871199C01 Screw hole plug, bottom r, satellite
silver silver
17 1371107B01 Batwing Rear 42 7289804Y01 Display -inner module 2.4" TM QVGA
18 8571175B01 Bluetooth Antenna 43 3271826B01 Conductive fabric SAR shield

19 6171112B01 Flash lens 44 3271720C01 Grounding gasket for main board-key

board
20 6187835N02 Lens, Camera, w/Adhesive 45 0171520C01 Main board assembly
21 1371125B01 Camera Bezel CDMA 46 0171518C04 Keyboard assembly

22 0571153C01 Mini SD Grommet, Satellite 47 0171521C04 Daughter board assembly

Silver
23 8571176B01 GPS antenna
24 3571419B01 Screen, Rear Port
25 0171267C02 Vibrator Motor Assembly

6809495A97-O May 15, 2006 43

Troubleshooting Q CDMA

Accessories

Table 4. Accessories
Description Part Number
Power Solutions
Battery Slim Li Ion (1130mAh) SNN5783B
Battery High Performance (1640mAh) SNN5765A
Travel Charger Rapid U.S. (non-leakage) PSM5202A
In-Vehicle Solutions
Bluetooth Car Kit S9642
Self Install HF Retractable (Razorbill) SYN0613
Professional Install Car Kit (Junction Box Only) S9950
HUC for PCC TBD
Low Tier VPA Mid rate
VPA Verizon Exclusive Rapid SYN9901
Vehicle Power Adapter, New ID Rapid SYN0707
Audio & Connectivity
Paladin Bluetooth Headset SYN9826A
Caller ID Bluetooth Headset TBD
Quadrant Bluetooth Speaker TBD
Qwerty Bluetooth Keyboard TBD
Platform Stereo Headset TBD
FM Stereo Headset SYN8609
Retractable Headset (new customizable) SYN9050
One Touch Headset (new customizable) SYN9351
Mono Headset Black SYN8390B
Mono Headset Silver AAYN4264A
Mono Headset (new customizable) SYN9350
Over the Ear Headset SYN8908
Neck Loop headset SYN7875
USB 2.0 Card Reader SYN1045A
Consumer Personalization
Carry Cases TBD
Lanyard SYN9490A
Holster TBD
Belt Clip SYN8763

44 May 15, 2006 6809495A97-O

2
Index
Level 2 Service Manual Q, E816 CDMA Index
6809492A18-B

A O
antenna, removing and replacing 24 operation 11
battery 15
controls, indicators, and I/O connectors 11
B menu navigation 12
battery
menu structure 15
charge indicator 15
overview, product 9
function 15
removing 20
battery cover, removing and replacing 19 P
parts
exploded view diagram 42
C exploded view parts list 43
Canadian Interference-Causing Equipment regulations 4
product
copyrights
identification 4
computer software 5
names 4
product overview 9
D features 9
disassembly 18
display assembly, removing and replacing 36
R
regulatory agency compliance 4
E removing
exploded view diagram 42 antenna 24
exploded view parts list 43 battery 15, 20
battery cover 19
display assembly 36
F Keyboard 30
FCC rules 4 keypad 38
Main Board 28
I motor/vibrator 23
identification 39 speaker carrier 27
product 4 replacement parts
Introduction 4 ordering 7
replacing
antenna 24
K battery 20
Keyboard, removing and replacing 30 battery cover 19
keypad display assembly 36
removing 38 Keyboard 30
keypad, removing and replacing 38 keypad 38
Main Board 28
motor/vibrator assembly 23
M speaker carrier 27
Main Board, removing and replacing 28
menu structure 15
motor/vibrator Assembly, removing and replacing 23 S
service manual
about 5
N audience 5
names
conventions 6
product 4
scope 5

6809492A18-B May 15, 2006 Index-1

Index Q, E816 CDMA

service policy 6
customer support 6
out of box failure 6
product support 6
shut down
upon battery removal 15
SIM card
personality transfer 39
speaker carrier, removing and replacing 27
specifications 8
support
customer 6
product 6

T
tools and test equipment 17

W
warranty service 6

Index-2 May 15, 2006 6809492A18-B

MOTOROLA, the Stylized M Logo, and all other trademarks indicated as such herein are trademarks of Motorola, Inc.
® Reg. U.S. Pat. & Tm. Off.
© 2006 Motorola, Inc.
All rights reserved.
Mobile Devices Business
Sawgrass International Concourse
789 International Parkway Room S2C
Sunrise, FL 33325-6220

6809497A97-O