Intro: Greetings!!!

How would this Citizen’s Charter fast-

I know that this law is no longer new to
track government transactions?
all of you because this was signed into
law by Pres. Duterte way back in 2018. (Nganong mapadali man ang delivery sa
basic government services kung adunay
REPUBLIC ACT 11032 kitay Citizen’s Charter? It’s because the
CC will serve as guide of our clients. Kita
What is this law all about?
man siguro tanan naka sulay na mag
This law talks about streamlining and transact sa laing-laing ahensya sa
improving the current systems and gobyerno diba, parehas anang sa BIR,
procedures of government services. It NBI, NSO, ROD ug uban pa.
aims to reduce processing time, cut
Usually, pag first time nato mu-transact,
bureaucratic red tape, and eliminate
lost jud ta, mura tag grade 1 student na
corruption.
sigeg kasaag sa paghanap sa atong
(Take note that although the short title of classroom.
the law made mention of ease of doing
So ingon ana pud pag first time nato mu-
business, this law is not only confined to
transact sa any government office or
business transactions but also to non-
agency. We have no idea where to begin.
business transactions (such as applying
Who should we approach. What are the
for a passport, driver’s license, or Birth
requirements needed.
Certificate.)
So mag sige pa tag pangutana unsaon
(So the first goal of this law is to reduce
first step. Then after pa jud ana, wala na
the processing time of government
pud ta kabalo unsa ang next step and so
transactions.)
on so forth.
AIMS TO REDUCE PROCESSING TIME
Dinhi nato makita ang importance sa
How did this law reduce the processing Citizen’s Charter. Mapadali niya ang
time of government transactions? transaction tungod kay guided ta. We
will no longer waste our time on asking
The First Salient Feature of this law is people of the different procedures.
the Citizen’s Charter. All government
offices and agencies including LGUs, Gi-provide na dinha sa Citizen’s Charter
GOCCs, and other government asa ka mag sugod ug transact ug ang
instrumentalities are mandated to create flow sa transaction, naa na pud dinha
or update its Citizen’s Charter. unsa imong kinahanglan dalhon na mga
requirements. Makabalo na pud ka kinsa
ang mga tao na imong duolon ug unsa
What is a Citizen’s Charter? kadugay ang transaction.
Is a document of commitments made by Therefore, it will make our lives easier.
a government agency/department to the Dili na ka magsigeg paabot, magbalik-
citizens/client groups in respect of the balik or mag libot2 sa mga cubicle or
services being provided to them. opisina sa gobyerno.)
The Citizen’s Charter includes: Anyway, this topic will be discussed
1. Uniform/Standard Requirements exhaustively by our HR Department. So
2. Procedures of service/s to be now I will proceed to…
availed (The Second Salient Feature of RA 11032
3. Responsible person/s for each step which will also surely reduce processing
4. Maximum time to complete the time is the 3-7-20 Days Processing Time.)
process
5. Documents to be presented 3-7-20 Days Processing Time
6. Amount of fees (if necessary)
7. Procedure for complaints
a) 3 Days (Simple Transaction) – AIMS TO CUT BUREAUCRATIC RED
Applications or requests which TAPE
only require ministerial actions.
Red Tape Definition:
b) 7 Days (Complex Transaction) –
requests or applications which Red tape means excessive bureaucracy
necessitate evaluation in the or adherence to rules and formalities.
resolution of complicated issues by
(Red Tape: Sa binisaya, daghan nga
an officer or employee of a
official forms or procedures imong
government office.
kinahanglan agihan. So pwede ra unta
c) 20 Days (Highly Technical
makuha imong gusto kuhaon na permit
Application) – Applications or
or clearance pero tungod sa kadaghan
requests which require technical
forms na fill up-an ug daghan agihan nga
knowledge, specialized skills
proseso, madugay ug samot.
and/or training in the processing
and/or evaluation. Generally, red tape is not bad because
this will give the government more time
(Since the law provided three periods
and control in reviewing and scrutinizing
wherein a government transaction should
government transactions. However, upon
be acted upon. Every government office is
the assumption of PRRD into office, he
required to classify the services that they
noticed that too much bureaucracy
provide. Therefore, an office should
slowed down government transactions
classify whether an application or
which in effect delayed the delivery of
transaction is Simple, Complex, or Highly
basic government services. This goal will
Technical transaction.
link us to the 4th salient feature.
Ma-connect na pud nato ni siya sa atong
So the Fourth salient feature which can
Citizens Charter kay ibutang man nato
be used in minimizing excessive
sa atong CC ang maximum time to
bureaucracy is the establishment of a
complete the process.
Business One-Stop Shop (BOSS).
Tungod aning 3-7-20 days na period noh,
What is the importance of a Business
nabaliktad na ang sitwasyon karon.
One-Stop Shop?
Kung kaniadto kanang imong silingan na
kontra kaayo nimo, kung muadto na gani This is a queuing mechanism to better
na sa inyong opisina, matintal man jud manage the flow of applications among
ka na langay-langayan na siya para LGU’s departments receiving and
makabalos pud ka. processing applications.
Pero karon magduha duha na kag langay (Under RA 11032, LGUs are mandated to
langay niya kay mao nuon na ang implement collocation of the offices of the
kursunada na musumbong nimo sa 8888 treasury, business permits and licensing
or sa Anti Red Tape Authority. office, zoning office, including BFP, and
other relevant departments/offices
So this is the Third Salient Feature of this
engaged in starting a business or dealing
law, the creation of the Anti-Red Tape
with construction permits.
Authority which is under the office of the
president. This gov’t agency is the chief So for example kung mag kuha kag
implementor of this law. building permit, isa lang ka ahensya or
department sa gobyerno imong submit-an
So kung usa ka sa mga gilangay langay
sa imong application unya naa nay
sa imong kontra na silingan na
unified system ang kada department
trabahante sa gobyerno pwede ka
para igo na lang ka magpaabot sa imong
magsumbong sa ARTA.)
application. Ang kadtong opisina na nga
(Now let’s proceed to the next goal of RA imong gisubmit-an sa application ang
11032 which is to cut BRC.) magpadagan sa papel.
Now, going to the Fifth Salient Feature, insider, mao tong unahon ug facilitate.
this is very connected to the previous one. Unya bahin-bahin lang na sila sa service
The Fifth Salient Feature is the Automatic charge. Nakaexperience jud ko ani.
Approval or Automatic Extension of Kadtong nag asikaso ko ug pag tanggal
License, Clearance, Permit, Certification ug alarm sa imong plate number. Dili
or Authorization. nako iingon asa na lugar pero dili diri sa
Bislig ah.
Automatic approval or automatic
extension happens when a government Nadugay jud ko kay taod2 na may isingit
office or agency fails to approve or ang mga fixer. Unya kung tutukan nimo
disapprove an application or request na sila kay halata na kaayo, mura wala
within the prescribed period. lang, immune na kaayo.
(Kini nga provision sa RA 11032 will So we cannot deny that it is a form of
encourage government employees to act corruption. All government employees are
fast kay kung dili nila paspasan ug public servants; we should not choose
review ang request or application, ma our clients by reason of a fee or a bribe.)
automatic approved man after the lapse
(As to the last but not the least salient
of the prescribed time.
feature, mao ni ang kanunay natong
(Now let’s proceed to the last goal of this hinumduman na unta dili nato ma-
law which is to eliminate corruption) violate. I am referring to the penal
provision of this republic act which
AIMS TO ELIMINATE CORRUPTION
imposes heavy penalties.)
How can RA 11032 eliminate
6th Salient Feature
corruption?
Penalties:
Corruption will be eliminated because by
using this law will be able to get rid of a) First Offense: Administrative
FIXERS. liability with six (6) months
suspension.
Who is a fixer?
b) Second Offense: Administrative
(Dili na kadtong tao na atong ipatawag liability and criminal liability of
kung madaot atong computer sa opisina dismissal from the service,
unya iyang i-fix, or kadtong atong perpetual disqualification from
ipatawag kung madaot atong aircon holding public office and forfeiture
unya siya ang mu-repair. So unsa diay of retirement benefits and
ning ginapasabot na fixer na maoy usa imprisonment of one (1) year to six
sa sinugdanan sa corruption?) (6) years with a fine of not less
than P500,000 but not more than
A person who makes arrangements for
P2,000,000.
other people, especially of an illegal kind.
(We cannot deny it na bug-at jud kaayo
(Kaila na ta ana nila. Sila nang mga
and penalty ani nga balaod. So let us all
nagpahipi lang sa kilid2 sa mga
be educated of this law. Spare some time
government offices. Kusog mang hearing
to read this para well informed ta sa
ug mga possible clients. Unya kung
unsa ang angay ug dili angay nato
makit-an gani ka na nagdali2 ka, open
buhaton. Hantod diri lang ang akong
arms jud kaayo na sila mutabang. Pero
presentation. Daghan kaayong salamat!)
in exchange, instead na P200 ra imong
bayronon, ma times two na kay naa may
ilang service charge.
So nganong naay may korupsyon kung
nay fixer? Syempre, kaning mga fixer
naa nay kaila na mga insider sa opisina.
Magkasinabot man gud na sila. Kadtong
itunol na application sa fixer didto sa