Nitin Verma: Demonstrated, and De-Escalation Skills For
Nitin Verma: Demonstrated, and De-Escalation Skills For
Male, 25
EDUCATION
Percentage/
Year Degree Institute/ School
CGPA
2023 MBA IIM Sirmaur -
2018 B. Tech (Civil) Academy of Business and Engineering Sciences, Ghaziabad 7.6
2014 XIIth Nehru World School, Ghaziabad 83.8
2012 Xth Nehru World School, Ghaziabad 7.6/10
ACADEMIC ACHIEVEMENTS YEAR
CAT Exam ▪ Successfully cleared CAT exam and scored 98.19 percentile in Quantitative aptitude. 2020
CDS ▪ Cleared country’s major Combined Defense Services Examination (CDS) 4 times. 2018-20
NWS ▪ Consistent performer throughout the school and was under 5 best performers among the batch. 2012-14
WORK EXPERIENCE
Amazon CSA IP July 2020 – Dec’ 2020
▪ Provided E-commerce and Retail operations solutions to more than 40 clients on the regular basis.
Roles and ▪ Significantly improved organizational effectiveness, revenue and maintained the customer satisfaction.
Responsibilities ▪ Demonstrated conflict resolution skills, negotiating, and de-escalation skills for customer retaining.
Achievements ▪ Consistent work appreciation from top management and assigned as a POC within 4 months of joining.
Career Launcher Business Development Executive July 2018-March 2020
▪ Assisted organization’s sales growth by acquiring new customer base and reported to Centre Director.
▪ Spearheaded 40+ seminars in schools and colleges, that directly contributed to 1.3 times of revenue.
Roles and ▪ Managed 700+ prospective clients’ portfolios and sales process by interactive methods technique.
Responsibilities
▪ Counselled 500+ students for different career options through cold calling & interpersonal meets.
▪ Increased sales volume by sourcing new clients, convincing existing clients to purchase added offerings.
▪ Assigned the additional charge to look for marketing and the promotion of the organization as well.
Achievements
▪ Received appreciation multiple times for marketing and communication skills by senior management..
PROFESSIONAL SKILLS
Analytics Digital Marketing Negotiation MS-Office Canva
PROFESSIONAL CERTIFICATIONS YEAR
▪ Earned Lean Six Sigma Green Belt Certification by KPMG to learn data driven decisions.
KPMG ▪ Learned DMAIC approach to improve quality of product or service and to improve 2021
business productivity by eliminating wastage to operate with 99.9997% accuracy.
GOOGLE ▪ Certified in Fundamentals of Digital Marketing by Google Digital unlocked. 2021
POSITIONS OF RESPONSIBILITIES
T&D ▪ Conducted interpersonal sessions, group discussions, interviews and knowledge enhancing sessions.
Coordinator ▪ Assisted the batch of 240+ students in the preparation for their skills and summer internship programs.
Team Leader ▪ Led team of 10 member to enhance company sales by 60 Lakhs and handled projects worth 1 crore.
(Career Launcher) ▪ Responsible for allocation, management, delivery of the product and providing after-sales service.
POC(Amazon) ▪ Led the team of 40 members & responsible for their leave management to minimize the disruptions.
Class ▪ Selected as a class representative by the unanimous voting process at the ABES Engineering College.
Representative ▪ Acted as bridge between 60+ section students and the faculty to harmonize day-to-day activities.
Core Member ▪ Organized the departmental level programs for college by leading a team of 10 members for the event.
(Cultural Society) ▪ Member of team who hosted event of Guru Randhawa, Milind Gaba show with the 1500+ footfall.
EXTRA CURRICULAR ACTIVITIES
▪ Write on Quora about various competitive examinations and mentoring 5 students for their exams.
Quora
▪ Got most viewed answer accolade on Quora with more than 10000+ views for the multiple answers.
▪ Volunteered with an NGO named HUHC to provide aid at 15+ colonial locations in Delhi NCR.
CSR
▪ Tutored 50+ under privileged children in villages of Ghaziabad, Vijayanagar area near college vicinity.
ACADEMIC PROJECTS
Garbage Enzymes ▪ Application of Garbage Enzymes in Domestic Waste Water Treatment using domestic method.
▪ Summer training with the institution in the Operation and Management department of the Plant.
NTPC
▪ Learned specific concepts of Pretreatment process, Demineralization, Ash utilization, Ash mound.
OTHER INTERESTS
Reading Travelling Badminton Case Competition Writing Poetry