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Knowledge Base Article: 000426861: Windows 2008 Automated Disaster Recovery Fails With "0x80004005" Error (000426861)

1) The automated disaster recovery fails for Windows 2008 with error code 0x80004005 when restoring from a NetWorker backup. 2) The error occurs because a disk critical to the backup is now excluded from the restore. 3) To resolve it, the documentation recommends removing the excluded disk from the exclusion list, detaching it, or cleaning it using DiskPart utility before retrying the restore.

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253 views

Knowledge Base Article: 000426861: Windows 2008 Automated Disaster Recovery Fails With "0x80004005" Error (000426861)

1) The automated disaster recovery fails for Windows 2008 with error code 0x80004005 when restoring from a NetWorker backup. 2) The error occurs because a disk critical to the backup is now excluded from the restore. 3) To resolve it, the documentation recommends removing the excluded disk from the exclusion list, detaching it, or cleaning it using DiskPart utility before retrying the restore.

Uploaded by

puneetgoyal100
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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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10/6/2017 https://emcservice.force.com/CustomersPartners/KB_BreakFix_Printable?

id=kA2j0000000QvTvCAK

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Knowledge Base Article: 000426861


Windows 2008 automated disaster recovery fails with "0x80004005" error(000426861)
Primary Product
Product NetWorker Client for Windows 7.6.3, NetWorker Client for Windows 7.6.2, NetWorker Server for Windows 7.6.3, NetWorker Server for Windows 7.6.2,
NetWorker 7.6.2, NetWorker 7.6.3

Audience: Level 40 = Employees and Last Published: Sat Feb 20 19:49:35 GMT
Version: 2 Article Type: Break Fix
Partners 2016
Summary:

Issue:

Notes:
Symptoms

Client OS: Windows 2008

NetWorker client version 7.6.3.x

The NetWorker System Recovery Wizard window displays the following messages:

Status: Creating VSS Inteface

Restore Error - The restore failed with the following error:

Restore failed with status: 0x80004005. Please see the ossr_director.raw for more detais.

The ossr_director.raw file contains message below:


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10/6/2017 https://emcservice.force.com/CustomersPartners/KB_BreakFix_Printable?id=kA2j0000000QvTvCAK

ossr_director ERROR: Failed at VSS PreRestore call, error=0x80042415: Restore failed because a
disk which was critical at backup is excluded. To continue you need to either remove the disk from
exclusion list or detach it from machine or clean it using DiskPart utility, and then retry restore. If
you cannot clean or detach it then change the disk signature using DiskPart command UNIQUEID
DISK ID.

Cause

Restore failed because a disk which was critical at backup was excluded.

Resolution

Follow the suggestions the ossr_director.raw detailed below:

Option 1: To remove the disk from the exclusion list, set the "p flag at the recovery wizard screen.
Please refer to the documentation from the NetWorker Administration Guide. This option will cause
all disks on the system to get reformatted " even the non-critical disks.

Option 2: Otherwise, after you boot into the WinPE, use the diskpart utility to clean each of the
disks that are listed as excluded. This will solve any disk collision issues with the recovery system.
Here is a pointer to online documentation for diskpart.exe which is available in the WinPE image:

http://technet.microsoft.com/en-us/library/cc766465(v=ws.10).aspx

Option 3: Detach excluded LUNs from the recovery system before restarting the recovery.

Product: NetWorker Client for Windows 7.6.3, NetWorker Client for Windows 7.6.2, NetWorker Server for Windows
7.6.3, NetWorker Server for Windows 7.6.2, NetWorker 7.6.2, NetWorker 7.6.3

Problem Code: Configuration;Corrective Maintenance

Article Properties: Validation Status: Approved Original Create Date: Sat Feb 20 10:36:38 GMT 2016
Channels: First Published: Fri Feb 05 19:23:30 GMT 2016
Originally Created By: SFDC Admin Last Modified: Sat Feb 20 19:49:35 GMT 2016

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