Resume Type – Desktop Support Engineer

Job Seeker
Delhi, Delhi

• Having Three year and two months of successful experience in client service and support in
maintenance, problem-solving and trouble-shooting, planning/implementing and systems to avoid
problems in the first place. 
• Knowledge of Routing and Switching. 
• Good knowledge of routing protocols such as BGP, OSPF EIGRP, RIPV1/V2 
• Knowledge of VLANs, VTP, STP, RSTP, HSRP, NAT, DHCP, SNMP, TELNET, SSH 
• IPV4, IPV6, Subnetting 
• Hands on experience on Cisco router 2800, 2600 series 
• Possess solid skills in solving computer hardware or networking related problems. 
• Working knowledge on Microsoft Windows XP, Win 7, Win 8& 8.1 and Win 10.

Work Experience
Canon India Pvt Ltd- Laptop & Desktop
February 2017 to Present

Troubleshooting of IP address for different VLANs 

• Handle 850+ Desktop, Laptop & Printer related Hardware and Software issue with Different Vendor's 
• Installation, Configuration and Troubleshooting of Microsoft Windows 7, Win 8 &8.1 and win 10 
• Managing remote location trough Remote Connection Tools like Remote Desktop, Team Viewer. 
• Installation, Configuration and Troubleshooting of MS Outlook 2007, Backup (Manually and Import &
Export), Signature, Recall. 
• Installation, configuration and Troubleshooting of local Printer, Share Printer and Network Printer 
• Laptop Desktop Full support, WebEx Support, VC support
Desktop Engineer
Wipro Ltd
August 2016 to Present

Desktop Engineer
Wipro Ltd
August 2016 to January 2017

Desktop Engineer
NR Technoserve Pvt. Ltd
April 2015 to July 2016

______________________________________________________________________________
Work Experience
Desktop Support Engineer
Chipset Solutions 
-
 
Ghaziabad, Uttar Pradesh
June 2014 to 2016
Ghaziabad (On IndiaMART.InterMESH Ltd. Project) 
• Duration: From June 2014 To 2016 
• Designation: Desktop Support Engineer 
• Creative info-link pvt.ltd From 16-06-2017 To till date
Education
12th
ICFAI
R.R.M.Y. Inter College 
-
 
Sitamarhi, Bihar
Bihar State Madrasa Education Board Patna 
-
 
Bihar Sharif, Bihar
Skills
ACCESS (Less than 1 year), CABLING (Less than 1 year), CCNA (Less than 1 year), CISCO (Less than 1
year), DEPLOYMENT (Less than 1 year)
Additional Information
TECHNICAL QUALIFICATIONS: 
 
• Completed Computer Hardware and Networking up to Chip Level Training from A-SET Training &
Research Institutes Karol Bagh, New Delhi. 
• 
 
TECHNICAL SKILLS: 
 
• Computer Hardware & Networking. 
• Testing Parts & assembling computer. 
• Windows XP, Windows 7, Windows 8 & Windows10 Installation. 
• Installation of software as per requirement. 
• LAN & WAN problem diagnostic. 
• Printer & Scanner IInstallation. 
• Printer Share 
• Linux support like Installation and troubleshoot in Ubantu&Cent Os. 
• Windows Server 2008: Installation of Server 2008, Active Directories, User quota, Backup &Restore,
User & Group Management, DHCP, DNS, RIS, IIS, VPN, IPSEC, Firewall, Antivirus, RAID, Exchange
Server, Outlook, ADDS, MMC, IPSec, RAS, VPN, Software Deployment, ICS, File Server,
Remote Desktops, Print Server, WDS, Telnet. 
 
• Networking: LAN, CAN, MAN, WAN, Cabling, IP Addressing, Topology, Protocols, Configuring,
Maintaining and Managing Networking Devices like Router, Switch, Hub, Access Point, Modem,
Repeater and Extension Point, Network Troubleshooting, 
 
CCNA: Configuration of Cisco Routers & Switches, Routing Protocols (RIP, RIPv2, EIGRP, OSFP), Wireless
Router, Modem and Firewall Devices, WAN protocols like PPP, Frame Relay, and HDLC, ACL, NAT/PAT,
Password Recovery of Router and Switch, Backup of Routers and Switches with TFTP, VLANs and VTP
Server on Cisco 2900 series Switches

Desktop SUPPORT Engineer
Desktop SUPPORT Engineer
Delhi, Delhi
Seeking to challenging and rewarding career as a network engineer in IT industry to groom up my skill
and ability and to be a part of the growth of organization as well.

Work Experience
Desktop SUPPORT Engineer
Intelenet Global services
December 2014 to November 2016

DESIGNATION 
 
Desktop SUPPORT Engineer 
 
☞ JOB RESPONSIBILITIES 
 
➢ To manage Help Desk, 
➢ To manage LAN network, 
➢ Troubleshooting of computer hardware networking. 
➢ To work on AD. 
➢ To manage 1000-1500 users LAN environment. 
➢ To install various types of software (Adobe products, Microsoft products, etc.) 
➢ To work on ticketing tool. 
➢ Troubleshooting Desktop's and Laptop's. 
➢ working on Dialer Setup, 
➢ TO manage Inventory of system, 
➢ To manage L2 switches.
Education
BCA
St. Xavier's High School
BCA
R.S.MInter college
DON BOSCO TECHNICAL INSTITUTE 
-
 
Delhi, Delhi
Skills
ENGINEER (2 years), INVENTORY (2 years), NETWORKING (2 years), ACCESS (Less than 1
year), ASPECT (Less than 1 year)
Additional Information
☞ COMPUTER KNOWLEDGE 
 
➢ Having Knowledge on Hardware & OS related troubleshooting. 
➢ Networking related troubleshooting. 
➢ Installation of device drivers & hardware components. 
➢ Installation of software's. Installation of Window XP, VISTA, SERVER 2008.. 
➢ Use of disk management and create of share, assigning permission setting share permission. 
➢ PC and Laptop troubleshooting. 
➢ Having the knowledge about MS-OUTLOOK 
➢ Having the knowledge about Aspect Dialer 
➢ Having the Knowledge about symphony portal 
➢ Having knowledge about Genesys setup 
➢ Having the Knowledge of Basic Networking, 
➢ Having the knowledge of Basic DHCP server. 
➢ Having the knowledge of Basic DNS server. 
 
☞ WORK EXEPERIANCE:- 
 
Dynamic memory Pvt. Ltd 1 MARCH 2017 TO 30 FEB 2018 
 
☞ DESIGNATION 
 
IT Executive 
 
❖ Provide technical support to the staff of over 2000 users. 
❖ Monitoring & update every computer on the network for virus using MacAfee 8.7i. 
❖ Configure &troubleshooting of Outlook Express and MS Outlook mails. 
❖ Install and configure supporting tool & application component services as require, 
❖ Windows domain ID and mail ID creation for users. 
❖ Provide Technical support for Remote Users from Remote Access Tool. 
❖ Data backup of VIP user's on NAS drive as per schedule basis. 
❖ Responsible for solving escalated issue related to Software and other day-to-day escalated cases 
❖ Close helpdesk assigned calls within TAT period. 
❖ Responsible for solving escalated issue related to Network and other day-to-day escalated cases. 
❖ Manage Antivirus (Symantec, MacAfee) 
❖ Join computers in the domain and implementing system policies according to client requirement. 
 
☞ WORK EXEPERIANCE:- 
 
Glob tier InfoTech 1 Aug 2018 TO Till now 
 
☞ DESIGNATION 
 
Desktop SUPPORT Engineer 
 
❖ Provide technical support to the staff of over 2500 users. 
❖ Monitoring & update every computer on the network for virus using Quick Heal. 
❖ To install various types of software (Adobe products, Microsoft products, etc.) 
❖ To work on ticketing tool. 
❖ Troubleshooting Desktop's and Laptop's 
❖ TO manage Inventory of system, 
 
☞ DECELERATION 
 
I hereby declare that all the statements made in this application are true and complete to the best of
my knowledge and belief. I shall be responsible if any of the above statements are incorrect at any
stage in future. 
 
☞ PERSONAL DETAIL 
 
Father's Name: Mr.KennethC Ariel 
 
Date of Birth: 18st Aug 1992 
Gander: male 
 
Religion: Christian, R.C 
Approach: positive 
 
Date. 
 
LAISLY ARIEL
Email Desktop SUPPORT Engineer
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Updated: 15 October 2019

Desktop SUPPORT Engineer
Desktop SUPPORT Engineer
Delhi, Delhi

Seeking to challenging and rewarding career as a network engineer in IT industry to groom up my skill

and ability and to be a part of the growth of organization as well.

Work Experience
Desktop SUPPORT Engineer
Intelenet Global services
December 2014 to November 2016

DESIGNATION 
 
Desktop SUPPORT Engineer 
 
☞ JOB RESPONSIBILITIES 
 
➢ To manage Help Desk, 
➢ To manage LAN network, 
➢ Troubleshooting of computer hardware networking. 
➢ To work on AD. 
➢ To manage 1000-1500 users LAN environment. 
➢ To install various types of software (Adobe products, Microsoft products, etc.) 
➢ To work on ticketing tool. 
➢ Troubleshooting Desktop's and Laptop's. 
➢ working on Dialer Setup, 
➢ TO manage Inventory of system, 
➢ To manage L2 switches.
Education
BCA
St. Xavier's High School
BCA
R.S.MInter college
DON BOSCO TECHNICAL INSTITUTE 
-
 
Delhi, Delhi
Skills
ENGINEER (2 years), INVENTORY (2 years), NETWORKING (2 years), ACCESS (Less than 1
year), ASPECT (Less than 1 year)
Additional Information
☞ COMPUTER KNOWLEDGE 
 
➢ Having Knowledge on Hardware & OS related troubleshooting. 
➢ Networking related troubleshooting. 
➢ Installation of device drivers & hardware components. 
➢ Installation of software's. Installation of Window XP, VISTA, SERVER 2008.. 
➢ Use of disk management and create of share, assigning permission setting share permission. 
➢ PC and Laptop troubleshooting. 
➢ Having the knowledge about MS-OUTLOOK 
➢ Having the knowledge about Aspect Dialer 
➢ Having the Knowledge about symphony portal 
➢ Having knowledge about Genesys setup 
➢ Having the Knowledge of Basic Networking, 
➢ Having the knowledge of Basic DHCP server. 
➢ Having the knowledge of Basic DNS server. 
 
☞ WORK EXEPERIANCE:- 
 
Dynamic memory Pvt. Ltd 1 MARCH 2017 TO 30 FEB 2018 
 
☞ DESIGNATION 
 
IT Executive 
 
❖ Provide technical support to the staff of over 2000 users. 
❖ Monitoring & update every computer on the network for virus using MacAfee 8.7i. 
❖ Configure &troubleshooting of Outlook Express and MS Outlook mails. 
❖ Install and configure supporting tool & application component services as require, 
❖ Windows domain ID and mail ID creation for users. 
❖ Provide Technical support for Remote Users from Remote Access Tool. 
❖ Data backup of VIP user's on NAS drive as per schedule basis. 
❖ Responsible for solving escalated issue related to Software and other day-to-day escalated cases 
❖ Close helpdesk assigned calls within TAT period. 
❖ Responsible for solving escalated issue related to Network and other day-to-day escalated cases. 
❖ Manage Antivirus (Symantec, MacAfee) 
❖ Join computers in the domain and implementing system policies according to client requirement. 
 
☞ WORK EXEPERIANCE:- 
 
Glob tier InfoTech 1 Aug 2018 TO Till now 
 
☞ DESIGNATION 
 
Desktop SUPPORT Engineer 
 
❖ Provide technical support to the staff of over 2500 users. 
❖ Monitoring & update every computer on the network for virus using Quick Heal. 
❖ To install various types of software (Adobe products, Microsoft products, etc.) 
❖ To work on ticketing tool. 
❖ Troubleshooting Desktop's and Laptop's 
❖ TO manage Inventory of system, 
 
☞ DECELERATION 
 
I hereby declare that all the statements made in this application are true and complete to the best of
my knowledge and belief. I shall be responsible if any of the above statements are incorrect at any
stage in future. 
 
☞ PERSONAL DETAIL 
 
Father's Name: Mr.KennethC Ariel 
 
Date of Birth: 18st Aug 1992 
Gander: male 
 
Religion: Christian, R.C 
Approach: positive 
 
Date. 
 
LAISLY ARIEL
Email Desktop SUPPORT Engineer
Download Resume
Save Resume
Updated: 15 October 2019

_____________________________________________________________________________________
IT Engineer
IT Engineer - MGS Services
New Delhi, Delhi

Seeking a position to utilize my skills and abilities in the Information Technology Industry that offers
professional growth while being resourceful, innovative and flexible.
Work Experience
IT Engineer
MGS Services 
-
 
New Delhi, Delhi
December 2015 to Present

Operational 
• Assemble & repair all type of computer & laptop hardware component. 
• Dealing with hardware and application support queries and issues reported to the support desk. 
• Provide user data and application recovery. 
• User account administration, i.e., account creation and management and password resets on User
account. 
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation
hardware/software. 
• Use tools and methodologies to load copy and customize operating system configurations for
deployment. 
• Responsible for the daily switching of backup tapes at the different backup sites. 
• Provides backup support and assistance to the Network Administrator as needed. 
• Responsible for tracking hardware and software inventory. 
• Familiarize end users on basic software, hardware and peripheral device operation. 
• Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support
administrator. 
• Works with vendor support contacts to resolve technical issues within the desktop environment. 
• Escalate issues and involve experts wherever required in order to resolve issues as quickly as
possible. • Works with other IT team members regarding new branch builds and upgrades. 
• Dealing with queries by following departmental procedures for fault resolution. 
• Operates within, enforces, and suggests modifications and additions to desktop standards and
guidelines. 
• Arranges for and/or prepares equipment for shipping/receiving. 
• Maintains I.T. records and tracking for area of responsibility. 
• Ensures that supported customer accurately completes the approved work request with the date and
time of submission. 
• Develop sound understanding of IT operations and related applications and IT systems as well as
business related processes and procedures. 
• Develop technical knowledge of each system within company profile and specialized knowledge of
certain nominated areas. 
• Maintain adequate knowledge of operating systems and application software used to provide a high
level of support. 
• Maintains and consistently demonstrates a general knowledge of company guidelines, processes,
practices and procedures.
Desktop Support Engineer
Flyjac logistics pvt.ltd 
-
 
New Delhi, Delhi
August 2013 to October 2015
Operational 
• Assemble & repair all type of computer & laptop hardware component. 
• Dealing with hardware and application support queries and issues reported to the support desk. 
• Provide user data and application recovery. 
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation
hardware/software. 
• Use tools and methodologies to load copy and customize operating system configurations for
deployment. 
• Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support
administrator.
Education
12th
Bihar Board 
-
 
Bihar Sharif, Bihar
2009

Skills
PAINTING (Less than 1 year)
Additional Information
SKILLS 
 
Communication: English, & Hindi 
Other Skills: Painting. 
 
Father's Name Babulal Thakur
Email IT Engineer
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Updated: 21 October 2019
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