eS Result SECOND EDITION Starter Student’s Book John Hughes & Penny McLartyBusiness Result SECOND EDITION Starter Student’s Book OXFORD UNIVERSITY PRESS John Hughes & Penny McLartyContents Introduction tay 1 2 | company 3 | Wormpiace | Departments 5 | Products G | Entertaining 7 | Technology Cee penny work Introducing Im / you're / yourself |Jobs Are you .? Companies is /isn't ‘and countries Your company Responsibilities Present and simple departments 1/ you / we / Vee Company types Present and activities simple he/ sho it Food and drink can / can't office Possessive technology adjectives Transport and was / wore travel Ped Practice files Communication activities Audio scripts We / They are | Wh- questions ey ee Spelling Numbers 08 Email and website addresses, there is / there are Big numbers Days and times this / that / these / those Months and dates Business Penaetiny Meeting people Starting a pphone call ‘Sending email requests Teking and leaving a message Ordering Inviting. accepting and declining Giving instructions Arranging 2 meeting an point Meeting |» introduce yourself Beople ata «talk about jobs The ‘company game What's the |» talk about your company answer? ask questions: + say email and website addresses + eral a request Voicemail messages. ‘The question + talk about company types game ‘and activites + ask about company products + say big numbers + order a product Making conversation inthe restaurant Guess the | « talk about office technology technology + talk about what's in your ofice + give instructions When ean we meet?Introduction What's in the Student’s Book? Welcome to Business Result Second Edition Starter. In this book you will find: 8 units, 2 Viewpoint video lessons, Practice files, Communication activities, Audio scripts. Student’s Book | Main unit Language at work Business communication Working with words Grammar Key expressions Vocabulary Talking point Fluency task or gameBt lata Lie PETS ar nd > 1.1 Listen and read. Pa ee > 1.1 Listen again and repeat. Work in pairs. Introduce yourself Examples: Hello, my naine’s (Saralt Kocian). Hi, I'm (Yann) Stand up. Introduce yourself to other students.4 sales representative Tip | a/an a manager a director an assistant an engineer 2 finance director — 5 engineer 6 human resources manager 6 > 1.3 Listen and repeat. see see technician dlcector see * dsistant representative eee see manager engineer 7 > 1.4 Listen and complete with a job from 5. Fabienne I'ma! Luis Oh,I'ma? What's your job, Luis? Paula What's your job, Tageshi? Tageshi 'man* Paula /man4 And you? 8 Work in pairs. Practise the conversations in 7 9 Work in pairs. Practise the conversations in 7 with your name and job.Language at work | I’m / you're / Are you . L Listen and read. Jacob Hi, I'm Jacob. Kenji I'm Kenji, Helle. Jacob And you're Alice. Maria No, ’m not Alice. I'm Maria Jacob Sorry. You're Alice. Alice Yes. Hello. 2. Complete the Language pont with 'm ore. LANGUAGE POINT Positive Negative I'm Jacob. 1 not Alice You Alice You're not Maria » For more information, go to Grammar reference on page 57. 3. Workin groups of four. Practise the conversation in 1 4. > 1.6 Listen and complete with the words. Tip | m/am, 'e / are Are ‘mmot ‘mam Use mor ‘re fr speaking: ‘you an office assistant? Jam= Im y Are you a human resources manager? pn ee is Youd) Are yous human resources manage ge an lor hort erswers Jacob No,1*____.14__a finance director. Are you a manager? eee ET SE Are you a director? Yes, lam, No, I'm not. 5 Workin pairs. Choose a job. Ask and answer questions. office esistant TT technician human resources manager finance director Examples: A Are you an office assistant? B Yes, Lam. A Areyoua finance director? B No, I'm not. 'm am IT technician, >? For more exercises, go to Practice file 1 on page 57,6 > 1.7 Listen and find the name badge. —>—_—_— Tomas Gorski Technical Assistant OSB Eefensste : i Enzo Silva Daisuke Hori Sales Manager WTechnician, 7. Work in pairs. Student A, choose a name badge in 6, Answer Student B's questions, Student B, ask Student A questions, Find the name badg: Example: A Are you Tomas? B No, I'm not. ‘A Are youan IT technician? B Yes, Lam, A You're Daisuke. B Yes, Lam, Practically speaking | Spelling 1 > 1.8 Listen and repeat. ABCDEFGHIJKLMNOPQRSTUVWXYZ 2. Work in pairs. Say the letters on the keyboard. Q Ww E R T \ U | ° P 3. > 1.9 Listen and complete with the surname and first name. Firstname | Surname Jane Burton Steven 1 2, Borysiak 4. Workin pairs. Spell the names in 3. Example: A Jane Burton. B Can you spell that? A FANE BURTON. >? For more exercises, go to Practice file 1 on page 57. 5. Work in pairs. Ask and answer the questions. Write the names. What's your first nanwe? Cam you spell that? What's your surname? Can you spell that?Key expressions Saying hello Hello / Hi. Good morning / afternoon / evening. Meeting people What's your name? Are you (Mara)? tim (Jacob) My name's (Naomi Sato) Nice to meet you. Nice to meet you to. Introducing other people This is (Ae). This is my assistant Saying goodbye Bye Goodbye. ‘See you soon, It was nice meeting you. Business communication | Meeting people 1 > 1.10 Listen to three conversations. Match them to the pictures. 2 Match 1-5 to a-e. 1 Good morning. Are you Kasia? ____a_ Good afternoon, Sally. 2 I'm Franco, Nice to meet you. —_ Nice to meet you. 3 This is Sally, __ b Yes, Lam. 4 See you soon. © Yes, see you soon. And it 5 Goodbye. was nice meeting you, Sally. d Bye. © Nice to meet you too, wo p11 isten, check, and repeat. . Correct the mistakes. Good afternoon. Am you Jacob? Nice to meeting you, Sally. Seeing you soon. This are Kasia. Franco. Nice to meet you. ‘A Are you Mara? B Yes, I'm, 1 2 3 4 5 6 9 For more exercises, go to Practice file 1 on page 56. 5 Work in groups of three. Look at the pictures in 1, Practise the conversations. Use your own names if you want. Student A You are Franco. Student B You are Kasia. StudentC Youre Sally. 6 stand up. Say hello and meet people. Introduce other people. Say goodbyeit 1 You TALKING POINT Work in groups of three.You are at a conference. Student A is a conference manager. Complete the expressions and practise the conversation. STUDENT A STUDENT C Hello. your name? Yes, it’s My name's Nice to meet you too. ¥ Nice too. My name's your job? y I'ma What's rma twas nice v —. Good. ! bye! Change roles and repeat the conversation.Ws Company BSt lara Ces Working with words | Companies and countries peed 1 card? (e.g. name) Listen and read. Complete the business card. Salch Hello. Are you Ricardo Ferreira? ener Ricardo Yes, Lam. paneer Salch My name’s Saleh ALBanwan. I work for Zain. ears Ricardo Oh, nice to meet you. Saleh I'man engineer in the head office in Kuwait. Here's my card, DrSaleh A-Banwan Network 2&4 2g io «i ‘ he 2 Listen and complete the business cards with the companies. Asiana Airlines Petrobras Santander Alex Rivers > a b Manager % toe Vane aa Ricardo Ferreira Engineer, Rio de Janeiro 10Ui e-aeorT Ing 3. Work in pairs. Practise the conversation. A Helo cork for... Whats your company? B My company is. 4. Workin pairs. Lookat the map. Where is your head office? | and ‘My company is Santander ee Our head office is in Spain. = ‘My company is Santander and ‘our head office is in Spain. Fr 5 Lookat the map again. Find the countries. ° ° Spain Japan oe se China Kuwait. 7° eee Brazil Germany Saudi Arabia 6 > 2.3 Listen and repeat the countries in 5. 7 > 2.4 Listen and complete the table with the countries. Saleh Alex Jae Min. Ricardo, | Where are you from? Saudi Arabia Where's your company / head office? 8 > 2.4 Listen again. Complete the questions and answers. 1A Where are you from, Saleh? BL Saudi Arabia. 2A your company? B My Santander, A your head office? B It’sin Seoul. 4A fare you from, Ricardo? —_B I'm from Brazil and I for Petrobras, 9 Complete the sentences about you. Ym from work for / My company i My head office is in 10. Workin pairs. Ask and answer. Where are yout from? What's your company? Where's your head office? >» For more exercises, go to Practice file 2 on page 58. 11. Work in pairs, Student A, turn to page 72, Student B, turn to page 74, 1reece Language at work | is / isn't 1. Read the emails. Underline the correct answer in italics. 1 The head office is in Recife / Rio de Janciro. 2 Camilla isin the office /on holiday. Subject: Information on Camilla No, she isn’t. She's in the head office in Rio. Hi Richard Hl 1s Camilla Branco in the Recife office? Bruce 1 Yes, itis. But she isn’t in the office now. She's on holiday. Thanks. Is the number 0055 3064 4758? 2 Underline is (s) or isn’tin the emails. 3 Complete the Language point with is (2) or isn’t LANGUAGE POINT Positive Negative Questions Short answers He / She /It | He / She / It Yes, he / she / ——__in |__in [he/she it | No,he / she /it the office. Recife. in Rio? » For more information, go to Grammar reference on page 59, —$— 4 > 2.5 Complete with is ('s) or isn’t Listen and check. Tip | 5 or is? ‘A Hello, I work for Oltecha. ree sree B Nice to meet you. My company !___ Petrobras. He's = He is A ?_______ your head office in Sio Paulo? Camilla’s = Camilla is B No, it? It’s in Rio, Where's your company? ‘A L work in Sio Paulo and the company head office in Stavanger. BS Stavanger in Norway A Yes, it® 5 Work in pairs. Practise the conversation in 4, ? For more exercises, go to Practice file 2 on page 59. 2Unit 2 Compan Ricardo, Petrobras III 0 oh/ zero 1 one 2 two 3 three 4 four ‘ip | Saying numbers five seven eight nine 6 Workin pairs. Student A, see below. Student B, turn to page 73. Student A 1 Look atthe map. Ask Student B about Ricardo, Lokas and Chen. Example: A Is Ricardo inthe Portugal ofce? B No, heist A Is hein the Bnzlofce? B Yes, hei 2 Answer Student B about Rachel, Maya and Alex Practically speaking | Numbers 0-9 1 > 2.6 Read the tip. Listen and repeat the numbers. 2 > 2.7 Listen and circle the numbers on the phone. 3 > 2.8 Listen and complete the passcode on the phone. 4, > 2.9 Listen and complete the numbers. 1 Flight BA3__10 2 Security code _82__ 3. Credit card number 41__2_409 37__82_58 4 Passport number _42_87_2 > For more exercises, go to Practise file 2 on page 59. 5 Complete the table for you Work Extension Mobile 6 Workin pairs. Say your numbers. Write your partner's numbers inthe table. ‘My cork mumber i... ‘My extonsion munter is ‘My motile number is 2Breece Business communication | Starting a phone call 1 > 2.10 Listen to a phone call. Is Aitur Garitano there? 2 > 2.10 Listen again. Put the conversation in the right order (1,2,3,4). _L. Good moming, Inditex Spain __ Yes, of course. One moment. — Thanks. — Good moming, Can I speak to Aitur Garitano, please? 3. Work in pairs. Practise the conversation in 2. 4. > 2.11 Listen to two phone calls. Is Rosa in the office? Tick (/)YES or NO. Conversation YES] NO 1) Conversation2 YES[] NO) 5 > 2.11 Listen again. Match questions 1-3 to responses ac. 1] Hits that Rosa? a | No,1'm sorry, she’s out \ v 2] IsRosathere? | __ b | Yes, sure. One moment. ‘ v 3| Hello. Is Rosa in the office?” | __ ¢ | No,it isn’t. It's Maria. \ v » For more exercises, go to Practice file 2 on page 58. 6 Workin pairs. Take turns. Start and answer phone call tothe people in Key expressions the pictures Starting a call Example: A. Good morning, Markus speaking Good moming / afternoon. B Hello. Is Sophia there? Hello / Hi A No, I'm sorry, she’s not in the office. Answering a call B OK. Thanks Good morning, (company: ame). (Maria) speaking. Asking or someone Can | speak to (Aitur Garitano), please? Hello. 's (Rosa) there? |s (Alek) in the office? Is that (Lukas)? Saying ‘yes’ Yes, of course. (One moment) ‘Sure. (One moment.) Saying ‘no’ No, I'm sorry, she's notin the office No, 'm sorry, he's out No, it isn’t. It's (Clara). Ending a call OK. Thanks. Goodbye. 14The company game Work in pairs. Make five conversations. 1 Start on [Bini]. Choose a square. 2 Move to [green | Then [Blue | Then | yellow 3 Practise the conversation. 4 Choose a new pink square. Make a new conversation. Where are you from, Haruka? Hello, are you Rafael? Sure, one It's Petrobras. What's your company? Sonia. (=) My name's Is Philippe there? What's your name? Nice to meet you, Sonia. Where's your head office? Is that Philippe? Hello. Can Ispeak to Maya? Good morning, Inditex. I'm sorry, she's out 15ela bt alates wen ee Se lacuea tos Working with words | Your company 1 Listen and read. Onsen eee mieszanka} \ Poland a 6 | | \ f Sa! | Warsaw 2 Whereis ...? Mieszanka the head office the sales office the new factory 16Tn eto 3. Match the words tothe pictures. reception awnrehouse —acnrpark am office a cafeteria a factory 4 sten and repeat. oe tee wee eo. warehouse afactory acafeteria areception anoffice acar park 5. Work in pairs. What places in 3 are in your company? 6 Lookat the adjectives below then answer the questions about Mieszanka, Adjectives t aa iia a Fl a —ay~ new old big small ‘good bacl 1 Is the factory in Katowice old of new? 2_Is the warehouse in Pozna big or small? 3 Is the cafeteria in Poznafi good or bad? 7 Listen to three people. Complete with the adjectives. 1. The sales office in London is 2. The factory and warehouse are but they are 3 The cafeteria ut the food is 8 Work ia pairs. Talk about places at work using adjectives. SS Examples My office is oli Tip | Adjective + noun ‘ti gour office The office & new. = Its a eee es pa new office. ‘the cafeteria (or café) NOT It's erroice nem. your head office other places (e.g. the warehouse) v7LT een ole Language at work | We / They are | Wh- questions 1. Look at the pictures. What places are in the company? 2 Match the sentences to people a-e in the pictures. 1 Sonia and Bill: ‘We're the sales reps. We're in the car park’ —_ 2 The managers are in the cafeteria. —_ 3. Mike and Jim: ‘We aren‘tin the factory. We're inthe office.” _ 4 The engineers aren’t in reception. They're in the factory. __ 5 AreGill and the security guard in reception? Yes, they are. —_ 3 Complete Language point 1 with re, ae, or arent LANGUAGE POINT 1 Positive Negative Question Short answers We / They. We / They Yes, we / they inthe inthe | we / they in : ‘warehouse. factory. reception? No, we / they 9 For more information, go to Grammar reference on page 61. 4 Workin pairs. Ask and answer questions about the people in the pictures. Example: A Are Sonia and Bill inthe cafeteria? B No, they aren't. Theyre in the car park, 5. Work in pairs. Choose two people in the pictures. Work with another pair. Askand answer questions. Example: Pair 1 Are you in the car park? Pair 2 No, we aren't Pair 1 Are you in the factory? Pair 2 Yes, we are, We're the engineers. 6 > 3.4 Listen to three conversations. Where are the people? 1 Soniaand Bill: Cl inthe carpark in reception 2 Din reception Cin the office 3 Bill: Cinthecafeteria inthe factory 18emg te ee 7 > 3.4 Match the questions (1-3) to the answers (a-c). Listen again and check. 1 What's your company? a Sona Jones and Bill Dare. 2 Whoarethey? 'b He's in the cafeteria 3. Where's Bill? Introcom. | Wh- question word be “What “Where “Who >) For more exercises, go to Practice file 3 on page 61. 8 Look at Language point 2. Match the question word to the thing it asks about. LANGUAGE POINT 2 What Where Who >» For more information, go to Grammar reference on page 61. 9 Workin pairs. Look at the pictures in 1 again, Ask and answer questions about the people. Use Who ...? and Where ..? Who ..? asks about 8 person Examples: A Who is he? B The security guard orajob title. ‘A Where are Sonia and Bill? B In the car park Who ar they? Sonia and Bil. / The sles reps. Practically speaking | Email and website addresses 1 >-3.5 Listen and repeat. 1 4 wwbp.com } | To: [email protected] 5 www. jbs.com.br | To: [email protected] \ | www-toyota-global.com 2 > 3.5 Listen again. Match the words to the symbols. dot dash at underscore 1@ 2- 38 3 > 3.6 Listen. Tick (7) the address you hear in 1. 4. > 3.7 Put the words in the right order. Listen, check, and repeat. you / that /repeat /Can ln >) For more exercises, go to Practice file 3 on page 61. 5 Complete the table for you. Address You Your partner Company website Work email 6 Work in pairs. Ask your partner questions and complete the table in 5. 19LUT ole Business communication | Sending email requests 1. Read emails 1 and 2. Answer the questions. 1 Where isthe visit? 2 Whatis the request? 7 vi }z Yi Subject: Factory visit Subject: Visit Dear Ms Aranegui Hi Maria I'm writing about my visit to your new Where is the new factory and warehouse? factory and warehouse. Can you please send Please send mea map. me a map’ All the best Kind regards Sergio Gallett ce 2 Match emails 3 and 4 to emails 1 and 2. 3 Mi } |4 M Subject: Re: Visit Q Subject: Re: Factory visit Q Hello Luca Dear Mr Galetti Thanks for your email, They're in Turin. Here Thank you for your email. The new factory isa map. and warehouse are in Turin. Please find Bes attached a map. Men Best wishes Maria Aranegui 3. Complete with the expressions. Thankyou for. Hi Can you plese send Kind gods Wheres All the best I'm writing abou! Heres Denr Emails 1 and 4 Emails 2 and 3 Ms Aranegui / Mr Galletti Maria / Hello Luca my visite the new your new factory factory ..? Key expressions Ton fe Please sen Opening Hello / Hi Please find attached a Dear Mr/ Mrs / Ms Best wishes / / Best Previous contact Thank you for (your emaiy* 4. Which two emails are formal? Thanks for (your email) Reason for writing >) For more exercises, go to Practice file 3 on page 60. 'm writing about .* cameme 5. Complete the emails with expressions from 3. Can you please send." { Attachments ‘ 5 Please find attached (a map)* Tero Mr Nakemure Here is (@ map). Where's the meeting? 4___the meeting Closing 2 roe details at the sales office. Can you Iascl chen’ kind reese please send me details? All the best / Best ot 5 "oral phrases a Miki Shiratori 20Unit 3 Workplace bs i TALKING POINT What’s the answer? Work in pairs or teams. Ask and answer questions. TeamA 1 Choose a blue question square. 2 Ask Student B /Team B your question. Team B 1 Find the correct yellow answer square. — 2. Answer the question. ~ 3 Choose a blue question square. Ask Student A / Team A your question. =~ Student A /Team A P Is the factory a ‘Where are Yes, she is. aiesiag It’s in Lima, the offices? PeCeee a It's old. ‘Where is Simon? ‘Yes, itis. Student B / Team B No, they'rein _Is the factory Seon Where is the the car park. new or old? camel head office? He's in the the caudia in | ‘They'rein Dubai, Is your office big?BS Tae ous pC SER Ey erm Paes Pere Bee are you Speer = 300 three hundred > 300 more than / over 300 ‘< 300 less than / under 300 a] Departments ‘My name's oanna. I'm from Hungary and live in Sopron. work for a software company. We make online courses. 'm a sales rep and [ meet customers. sel the products to training companies and schools. We have three people in the Sales Department. I work in West Hungary and Austria, ‘My name's Fred Meesmaecker. 'm from France, but Tlive in England. work for Capgemini. I's a global company. We have over 300 offices in more than 40 countries. Imm a project manager and [manage a team. of IT technicians. Ihave eight people in my team and they manage computer systems for the client. This, month, we have a project with a food company. Complete the table about the people in Name Joanna Home England Job Sales rep What you do Manage a team, Number of peoplein Three team or department inderline the verbs in the texts in Complete with the verbs. work lice make manage meet have sell My name's Deshi and I'ma sales manager. I’m from China, but I! in Seattle in the USA. 1? for URF Solutions. We're an IT company websites for companies. I! the Sales Department. six people in my team. They ® customers and the products to companies in North America. > 4.2 Listen and repeat the verbs from 4.6 Write about you with the verbs in 4, then tell your partner. 7 > 4.3 Look atthe departments in the company. Listen and repeat the departments. Andreas Qe ete niinnnnn Production IT Finance mid aae, Carl and Dan Greta Carlos Antony Anne-Marie lise Tip | Plural forms For most nouns, add -s: department - departments For nouns ending in, change to es compary > companies Some plural nouns are iregular: person -» people 8 Who from 7 says 1-7? We make the products. Thave three people in my team. They sell the products. We manage transport. Tmanage the computer system. I manage the company. We have six departments. Imeet new employees. 7 Lwork on my own. I manage money. 9 > 4.4 Find the plural form of these words on pages 22 and 23.Then listen and repeat. department departments person company product employee technician customer country office 9 For more exercises, go to Practice file 4 on page 62. 10 Draw your company structure with the names of six departments, Show your partner and talk about the departments. ‘Example: Wc ave a (snes) department. They (make / sell / manage ace) 2324 1 >4.5 Karlais a manager. Today, she is with two new employees. Listen and match the person to the department. Karla Sales Astrid Human Resources Mark Finance 2 >» 4.5 Listen again. Complete with the words. work (x2) don't (x2) do(x2) manage lie 11 the Human Resources Department. 2. I'm from Switzerland, but 1 live there. 3 We in Munich, 4 Doyou in Sales? 5 Yes, 6 What you do? 71 in Finance, 8 Not « Tlive in Canada 3. Complete the Language point with do or don't. LANGUAGE POINT Positive Negative Question, Short answers T/you/we/ 1/you/we/ | _____ Yes,1/ we / they they they you / they live manage a workin Sales. | inGermany? No, / we / they department. 9 For more information, go to Grammar reference on page 63. 4 Work in pairs. Make six questions. manage a department? livein Spain? ‘workin people? Doyou meet a team? sell products? make India? 5 Workin pairs. Ask the questions from 4. Answer Yes, do or No, don't.LU Tae Pde CAA |G Complete with Who, What, or Where. Tip | What do you do? 1 ___doyoudo? What do you do? = 2 do you work for? What's your job? 3 do you live? 7 Work in pairs. Make questions for these answers using the questions from 6. Example: A What do you do? B I'mapraduction manager. Yma production manager. We live in Lima. ‘We manage training courses. We work fora small IT company. I work for Alcatel-Lucent. Imake computers. V'man engineer. 1 sell products ? For more exercises, go to Practice file 4 on page 63. 8 Stand up! Meet other people. Ask and answer the questions in 6. Practically speaking | there is / there are 1 Read about a department. Underline the verbs. ‘There are four people in my department. There's a manager at head office. There are two IT technicians and there's an assistant. 2 Complete the table with is (‘s) or are. a a/an manager, one assistant. two technicians, There four people. 3. Complete with ‘s or are. 1 There 200 offices in 30 countries. 2 There an office in London. 3 There 18 offices in the UK. 4 There a Human Resources Department. ) For more exercises, go to Practice file 4 on page 63. 4. Work in pairs. Talk about your company and your department using ‘there is | there are.Talk about * offices and countries + departments ‘+ people and jobs in your department or team.Business communication | Taking and leaving a message 1. Do you call people in other departments? Which departments? 2 > 4.6 Listen toa phone conversation. Complete the message. Message for: Like Caller: Janusz in the ‘__ Department Reason for call: the new.”_______ website Message: Do you went www.synoe-sales.com or wwi.synox-sales * Call Janusz on this number: * 3» 4.6 Listen again and complete the conversation. Martha Sales. Hello? Janusz Hi, Is Liko there? Martha No, I'm sorry, he's out. Can I take ! Janusz Yes, it's Janusz. in IT. Martha Oh, hi. This is Martha, 'm the new sales assistant. SS Janusz Hi,Martha.2_____about the new sales website. Martha Sorry, one moment. OK.°___. What's the message for Key expressions Tike? ° Taking a message Janusz. It’s about the sales website. Do you want dot com or dot co dot uk in the Can take 2 message? address? aad Martha Sorry,[*___understand. Can you®__ that? Leaving a message Janusz. The new website is www.synox-sales, but do you want synox-sales.com Tm caing about he nw or synox-sales.co.uk? wet é 2 Fe eeeeer eepeerenee io Yon ee? Oe oon ae possible. My mobile Pls call re back seen Make SCRODTES ‘My number is (07700 897 Martha So that’s 07700 897 833. 833). Janusz. That's right. ‘Asking for repetition and Martha OK.‘ __Liko your checking Janusz. Thanks, Martha Sorry, | don't understand. Can you repeat that? 4 Workin pairs. Practise the conversation in 3. So that's (07700 897 833), Ending the call 9 For more exercises, go to Practice file 4 on page 62. 's there anything else? i give (Liko) your message. 5 Workin pairs. Practise two phone conversations. Student A, turn to page 72. Student B, turn to page 74. 26Peta cney Voicemail messages 1 Read about a company. Answer the questions. GX __5yn0x Solutions is an IF company. There ae two offices in S Europe and one office in the Middle East. The head office isin Bristol in England, They have projects with clients in SYNOX Europe and the Middle East. They manage computer systems and write new software, There are 25 people inthe head Sales, They also have teams of IT technicians for projects 11 Whereis the head office of Synox Solutions? 2 What do they do? 3. What ate the departments? 4 Isita big company? 2.» 4.7 You work for Synox Solutions, Listen to three voicemails on the company phone. Complete the messages. — _\ | CALLER: CALLER: EASON FOR GALL - | measoN FOR CALL: —————— | wesoece — | messase | | \ ee {4 — seem | CALLER: SS ec | | l 3. Work in pairs. Read the names and numbers of people in head office. Who do you give the messages in 2 to? Why? Name Department Extension Olaf Pederson. Managing Director 100 Frank Rogers TT Projects Manager 101 Ray SearleJones _| 1 Projects Assistant 102 Shaun Manus Sales (Europe) 104 ‘Tyler Khan-Yates _| Sales (Middle Fast) 105 Emily Sanchez HR Manager 1106 Gil Reeves. HR Assistant 107 4. Tell the class your answers.Viewpoint 1 | People in business Focus 1 Put the words in the right order to make questions. Preview 1 your / ’s / What / name 2 In this video lesson, people 2 you / Where / are / from 2 answer questions about their 3 your / What / is / company 2 ‘ompaniae snd dapartments 4 your / head /’s / Where / office ? 2 ©01 Watch three people in business. Check the questions in 1. Companies and countries 3 ©01 Watch the video again. Write the information in the table. Name Country orcity Company Head office Tina v Pepper Hamilton Philadelphia, Pennsylvania, USA Vikram z Lloyds TSB 3 Christine Hong Kong, 4. Write the missing words to complete the sentences. 1 My! ‘s Ulric Bogaerde. Vm? London. Blackwell the bookshop. Ws? Oxford, 24 name is Naomi $ from New Zealand. Twork © 4 publishing company. My head office”. in Oxford. 3 Myname® Charles. Tm from Aberdeen, ° Scotland. My", is called ETPM. In Aberdeen. 5 02 Watch the video and check your answers in 4. 6 Work with in pairs. Student A: Ask the four questions in 1. Student B: Choose a person from the videos. Answer the questions for the person. Use the information in 3 or 4. Example: A What's your name? B My name's Tina. ‘A Whereare you from? B I'nt from Los Angeles. ‘A What is your company? __B My company’s name is Pepper Hamilton. ‘A Where's your head office? B Our head office isin Philadelphia. 7 Swap role questions. 6. Choose another person from the videos. Ask and answer the ae]Tae Departments 8 ©03 Watch three more people in business. Are these sentences true (T) orfalse (F)? 1. Emma is a training manager. —_ Emma is from London, but she lives in the USA. __ Kate works in the IT Department of a training company. —_ Alex isa sales rep in the Sales Department. Emma works in the Human Resources Department. —_ Kate's job is interesting. Alex works in an office all day. —_ 9 Write the verbs from the video in sentences 1-9. fic Ice Tike make manage meet run sell travel work a the training for the employees here 2 We ten people in the HR Department. 3 We a lot of training courses. 41 my department. 5 I_____ with eleven IT technicians in one big office 6 We computers and we new programs for the company systems. 7 1_____ the programmes to companies. 81 around the country and present the training programmes. 91 four or five new people every day. 10 ©03 Watch the video again. Tick(¥) the person who says the department orteam, 5 ef ma Kate Alex 1 Sales Human Resources Marketing Finance Business Development Training, oo0000 c oOoo0o0o00 You and your working life 111 Write the question words in sentences 1-5. who chat how wtiere 1 do you work for? 2 ___doyou do? 3 ___do you work? 4 _____ department do you work in? 5 many people are in your department? 12 Lookat the questions in 1 and 1. Then write three new questions for your partner about their job, company, department, employees, ete 13 Work in pairs. Ask and answer the questions from 1 and 11, and your new questions from 12. 14 Prepare a short presentation about you and your working life. Think about: ‘+ your name and where you live ‘+ your company and its head office ‘+ your department + your job and what you do 15 Work with a new partner. Give your presentation from 14, 2930 Products BSt lara Ces Working with words | Company types and activities ee ei > 5.1 Match the companies to the pictures. Then listen and check aa Toyota Graprom Ali Samsung Dassault Pen ee) ceorenerety Serrated Er ter need ae 2 5.1 Listen again. Complete the table with the words. cars oiland gos televisions and mobiles fond aeroplanes Company type Products Gazprom _ energy Dassault. aeronautical Aldi retail Toyota automobile Samsung electronics, 3. Workin pairs. Choose a company from 1, Ask and answer. Example: A Tork for Al B What ype of company ist? 44 eS areal company, B What do you do? ‘A Wesel oot.Unit 5 Products 4, > 5.2 Listen and read. What type of company are Embraer and Uniqlo? Embraer is a Brazilian company. We make and sell aeroplanes. We have factories in Brazil and sales offices all over the world. In the factories we build aeroplanes. We also design new products by computer in the R&D" Department. We export products to China, the USA and Europe. + R&D Research and Development Uniqlo is a Japanese company. We sell clothes. ‘We have stores in 13 countries around the world. Customers visit the stores and buy the products. We also have an online store. Customers order products online, Then we deliver the products to the customer. 5 Match the verbs from 4 to the pictures. build design export buy onder deliver By 3 4 5 6 5.3 Listen, check, and repeat. 7 Underline the correct verb in italics. 1. We export /iuild cars in factories in Europe 2 We design / buy new proclucts in the R&D Department | Countries and 3. Customers visit the store and build / buy clothes. 4 5 nationalities We also have an online store. Customers order / deliver products online the UK — British We buy /deliver the products to the customer. Brazil ~ Brazilian _ ay = fala 9) For more exercises, go to Practice file 5 on page 64 India indian nnn 8 Choose five verbs, Writ five sentences about your company. eee ae Examples: We make adsl reuse fen We hae tres / stores ‘make sell have build design buy export order deliver 9 Present your company to the lass.LUT e-em acele lois 32 ‘Auchan isa retail company. It sells food and clothes. It hhas stores in Europe and Asia. The head office isin Croix, France, Martin Reuland works for Auchan, but he doesn’t ‘workin the head office. He is a store manager in Calais. Tip | have / has We write |/you /we / they have bute /she /ithas: It has stores all over the word. Language at work | Present simple: he / she / it 1 > 5.4 Listen and read. 4 1Gis an electronics company. It makes and sells televisions and mobile phones. 00 lin Lee works in the R&D Department in Seoul. She designs new products.1G has over 20 factories in 1 countries and exports products allover the world. 2 Complete the table. 3 Underline the verbs in the texts in 1. 4 Complete the Language point with -s, does, or doesn’t LANGUAGE POINT Positive Negative Question Short answers He/she /it He/she /it Yes,he / she /it sell design | he / she / it food products. new products. make products? No,he / she / it 29 For more information, go to Grammar reference on page 65. Complete the sentences with the correct form of the verbs in (brackets). 1 Auchan (cell fool and clothes. 2 He (not work) in the head office. 3G (have) over 20 factories in 11 countries. 4 She (design) new products. 5 It (export) products all over the world, 61G (not make) food products.Ey 6 Putthe words in the right order. 1 Martin / work / Does / Croix /in 2 export / LG / products / Does 3. Auchan / have / stores / Africa / in / Does 4. design / Soo Jin Lee / new / Does / products 5 she / work / the Sales Department / Does / in 7 Match the answers to the questions in 6. a No,itdoesn’t. b Yes,she does, © No, he doesn’t. d Yes, it does © No, she doesn’t, >5.5 Listen and check. 9 Complete the question words. 1 Wh does Martin work? 2 Wh does $00 Jin work for? 3 Wh does LG export? 10 Match the questions tothe answers. 1. What does Auchan sell? ___ a He's a store manager. 2. Where does Soo Jin work? ___b It sells food and clothes. 3. What does Martin do? __ ¢ Itexports televisions and mobile phones. 4 What does LG export? _ He works for Auchan. 5 Who does Martin work for? ____@ She works in the R&D Department. 99 For more exercises, go to Practice file 5 on page 65. 11. Workin pairs. Student A, turn to page 72. Student B, turn to page 74. Practically speaking | Big numbers 1 >-5.6 Listen and repeat. 0 1 2 B MW 6 6 7 18 19 2 30 40 50 60 7 «80-90 100 1,000 2 Workin pairs. Take turns. Choose six numbers. Student A, say your numbers. Student B, listen and write the numbers. 3 >5.7 Listen and repeat. 27 82 145 610 3,900 21,340 172,000 58,000,000 4 > 5.8 Listen and write the numbers. 1 3 a 4 99 For more exercises, go to Practice file 5 on page 65. 5 Workin pairs. Answer with numbers. 1 The number of employees: in your office / in your company 2 The population of: your town / your city / your country 33Euroboxes delivers cardboard boxes to businesses. We sell standard cardboard boxes but we also design packaging for your needs. Key expressions Ordering items I'd like to order (srnalll ‘Standard Single Wall boxes), Do you have the item number? The item number is sswaat). How many would you like? also want (5,000 medium). Talking about the price What's the price? Does that include delivery? The total price is (3,250 euros). ‘Asking to confirm Can you contirm my order by email? What's your email? ‘email that now. 34 Business communication | Ordering 1. Read about a company. What does it sell? Does it deliver the products? 2 > 5.9 Carel Peeters from Belgium calls Paul Rice at Euroboxes. Listen and complete the order form. coer em ae ts ‘SSW box | Small ‘___. |20 cents 7s sswbox |Medium [* _- |§__—_|5,000 p cents euros euros 3 Who says the expressions from the conversation? Tick (7) Company or Customer. 1 CanIhelp you? Oo oO 2. I'd like to order Standard Single Wall boxes. oO oO 3. Doyou have the item number? a a 4 How many would you like? ag o 5. Does that include delivery? ao a 6 And | also want 5,000 medium. oO Oo 7 What's the price? a a 8 The total price is 3,250 euros. Qa Qa 9 Can you confirm my order by email? oO a 10 Itlemail that now. oO o 4 5.9 Listen again and check. )) For more exercises, go to Practice file 5 on page 64. 5 Put the words in the right order to make sentences. 1 help / Can / you /1 2 like / order... /Vd to 3. price / the / What's 4 include / Does / delivery / that 5 order / email / Can / confirm / my /by / you 6 Work in pairs. Practise a conversation between Paul Rice and a new customer. Student A Youare Paul Rice. Answer the phone and speak to the customer. ‘The prices of boxes are: 20 cents (small), 25 cents (medium), 30 cents (lange). Student B_ You are a customer: Order boxes: 7,500 small, 5,000 medium, 2,500 lange. Ask for the total price.UT eM acole toc TALKING POINT Work in pairs. Look at the three topics. 1 Student A, ask Student B questions about Topic 1 (You). You have S minutes. Student B, tick (/) a point for each correct question about Topic 1. Answer the questions. 2. Change roles and repeat 1. 3 Repeat the activity for Topic 2 (Work) and Topic 3 (A company), 4 Atthe end, count all your points. What is your total? Who is the winner? Topic! Topic2 Topic 3 Points Points Points Topics Questions Topic 1| You What's / What are ..2 * your name Are you ...? * your country Is your company ...? * your job Where's / Where are ..? co Who is / Who are ...? Topic 2| Work Do you....2 ur workplace Does your company ...? What do ...2 What does ...? + your department + your responsibilities * other? Where do ...? Topic 3| A company + head office and offices Where does ...? What products do ...? What products does ...? + products and services What services do ...? * other? iat a What services does ...? Can you spell ...? Total points:BS Tae ous paren irc Oesririas Petit Pore Cenete tearing Peon Tip | Saying prices $1000 = ten dors $10.50 = ten dollars fifty $0.50 = fifty cents 36 Working with words | Food and drink 1 Read the lunch menu in a company cafeteria, Match the pictures tothe items in the menu. Lunch Menu ‘Meat dishes Steak and fies $7.50 Chicken curry and rice $6.50 Vegetarian dishes Vegetable lasagne $6.50 Tomato soup with bread $4.50 Salad $4.00 Cheese sandwich $450 Desserts Chocolate cake $4.00 lee cream $3.00 Drinks Mineral water, Orange juice, Coffee, Tea All rinks $1.50i Meenctee i | Vd like, | like Say dike... when you order food: dike chicken cur. Say Ike .. about food in general ike salad. 2 > 6.1 Listen, check, and repeat. 3. > 6.2 Mr Shimura isa visitor. He's in the company cafeteria with Mr Jarvis. Listen to the conversation. Are the sentences true (T) or false (FY? 1 Mr Shimura wants steak and fries with salad. 2. Mr Jarvis wants chicken curry and rice, __ 3 Mr Jarvis would like chocolate cake, —_ 4 They want coffee. __ 5 The total price is $23. __ 4. > 6.2 Listen again. Number the sentences in the right order (1-5). a __ What would you like? b __ I'd like steak and fries with salad. © __ Hello, can Ihelp you? d___ That's $23, please. e __ And can I have tomato soup with bread? a > 6.3 Listen and repeat the sentences in 4, 6 Work in groups of three. Practise a conversation inthe cafeteria, Onder food and drink from the menu in 1. Take turns to be A, B and C. Student A You workin the cafeteria Student B_ You work at the company. You are with Student C. Student C You area visitor at the company. You are with Student B. 7 > 6.4 Listen to Mr Shimura and Mr Jarvis at lunch. Who says sentences 1-5? ‘Tick (7) Mr Shimura or Mr Jarvis. MrShimura— MrJarvis 1 Like steak. Q Oo 2 [don’t like sushi. im Oo 3 [like Japanese food. QO Q 4 Doyou like Indian food?) Oo 5 Yes,1do. Oo Oo >) For more exercises, go to Practice file 6 on page 66. 8 Workin groups. Discuss the questions. What food do you like? Do you like the Food in 12 Do you like food from other countries? For example, do you like Indian food? Taian food? Thai food? Examples: A What food do you lke? B I like steak, but I don’t like fries. A. Do you like Japanese food? B Yes, Ido. / No, don't 37Teac Language at work | can / can’t 1 Do you have free time at lunchtime at work? What do you do? 2 Read about the company, EE. What do 40 employees do at lunchtime? EE EMPLOYEES SING AT WORK EE has offices in Merthyr Tyciflin Wales. 40 employees are in the company choir. They meet at lunchtime and they sing! 3. > 6.5 Listen toa conversation. Who sings at lunchtime? The man or the woman? 4. > 6.5 Complete the Language point with can or can't. Listen again to check LANGUAGE POINT ‘A What do you do at lunchtime? B Ising in the company choir, al youssing? B Yes, 1? Do you want to come? ANo.T? sing. 9 For more information, go to Grammar reference on page 67. 5. Work in pairs, Practise the conversation in 4. 6 > 6.6 Lookat the pictures. Listen and repeat. 1 play golf play the guitar 3 speak English 4 playtennis 5 runamarathon 6 cook Italian food 7. Workin pairs. Ack and answer questions about the activities in 6. Example: A Can you play golf? B Yes, Lenn. Can you play the guitar? A No, Lean’ >? For more exercises, go to Practice file 6 on page 67. aLa ial Hae 8 Stand up. Ask three people the questions in the table. Write their name and answers. Person 1 Person 2 Person3, | What sports can you play? What languages can you speak? What musical instruments can you play? What types of food can you cook? 9 Tallthe class about the three people in 8. What can they do? Example: Mari cen ply tennis ad fatal He cm speak tre languages ~ Talay, English nd Chinese. He copay 4 msc! inst rvment, but he coming, and he cok lain fod Practically speaking | Days and times 1 > 6.7 Listen and complete with the days of the week. Listen again and repeat. Wednesday Sunday Friday Tuesday Monday || ¥ >| | Thursday >) >| Saturday 1 its Tip | on + day, at + time ofclock. ‘on Monday, on Tuesdey at twelve o'clock, at two fifteen 2 Work in pairs. What days do you ..? + goto work + have free time + play sport 3. Read two notices ata company. 1. What day is golf? What time does it start? 2 What day is choir? What time does it start? What time does it finish? . ° Play golf after work Pn cnenrcere) On Monday at 5.00 foe eras Call Naki in Hari Resourtes e001 00 in wom 3A 1 All employees welcome 4 > 6.8 What's the time? Complete with the number. Listen, check, and repeat. 2 Ws fifteen. 3 Its. thirty. 4 It’s forty-five, >? For more exercises, go to Practice file 6 on page 67. 5. Work in pairs. What time do you ..2 + start work ‘+ have lunch + finish work 39ns ence Key expressions Inviting, Would you ike to have dinner? ‘Do you want to play tennis after work? Accepting (saying Yes’) Yes, please, That would be rice That'd be great. Thanks. See you on Thursday / at seven /in reception. Declining (saying "No" I'd love to, but | can’t (today). 1'm afraid busy (ats. Sayinga day /time What day can you play? What time? 's six thirty OK? Business communication | Inviting, accepting and declining 1. > 6.9 Listen and match the invitations to the conversations. play tennis have dinner Conversation I: Conversation 2: 2 > 6.9 Listen again. Match 1-9 to ai. 1 Doyou like a... benice 2 Would youlike _—_b-... Mexican food? 3 That would __ € «play tennis after work? 4 Ymafraid 'm —_ dd... tohave dinner? 5 Issix thirty © OK? 6 Doyouwantto _—f ... lean’ today: 7 Ydloveto,but__g «great. 8 See you h ... on Thursday. 9 That'd be i... busy at six 3 > 6.10 Tick (V) the correct answer to the questions. Listen and check. 1. Would you like to play tennis? a Yes, I'd like tennis, 'b Yes, that'd be great 2 Do you want to play on Friday? a Ya love to, but I can't. b Ydloveto, but I don't 3 What day can you play? a Sorry Tean’t b On Thursday. 4 Issix OK? afraid I busy at six. Is six thirty OK? b Mmafraid I'm busy at six. Is six thirty OK? 4 Work in pairs. Take turns. Student A, ask the four questions in 3. Student B, close your book. Answer Student A’s questions. 9 For more exercises, go to Practice file 6 on page 66. 5 Workin pairs. Practise two conversations using the flowchart. Invite the other person to + have dinner at a Mexican restaurant at 6.30 + play tennis after work. Invite the other person |--- ~ Say another day /time |< 6 Workin pairs. Invite your partner to do something after this lesson. Example: A Would you like to get.a coffe after the lesson? B L'mafraid I'm busy, A Well, do you wonnt fo get a coe later this afternoon? B What time? A Lsthree thirty OK? B That'd be grent. See you at three thirty.UT a etna TALKING POINT & r ee Vx — =; Play the game in groups of three or four. You are in a restaurant with new clients. * All players go to START, * Flip acoin, Heads = Move 1 square. Tails = Move 2 squares. + Ona blue square, follow the instructions. Talk to the person on your left. en + Ona yellow square, ask the person on your right. \ INTRODUCE ‘YOURSELF do you like? Italian food? FOOD 1 4 ‘What food Do you like ORDER B Can you cook? What languages What can can you you cook? speak? What sports ‘What musical f can you instruments play? can you play? INVITE THE INVITE OTHER ‘THE OTHER person ro can you What sports PERSON Te can » play tennis? do you like? EAORON you sing? PLAY TENNIS ON FRIDAY TUESDAY a1BS Tae ous PRTC 1. > 7.1 Listen and read about three people at work. Who ..2 Re Ore ec 1 works in Sales eto 2 isan engineer CnareiaPigey pee orieree —_ MUSTAFA Qatar I'm an engineer. {work for an oil company and | manage projects all ‘over the country. In my office, |have a PC and a printer. Onsite, have a tablet for notes and a digital ca 2. Match the words in bold in 1 to the JULIE Australia I'm a graphic designer in Brisbane, Australia and Iwork at home. | desion websites on my laptop. 1 have Skype meetings with clients s0 I need a webcam and headset. |ziso have a ‘smartphone, of course! ANDREA ‘The Netherlands Vm in Sales. 1 work in an office, Sometimes | travel, and | work in my hotel oom or in my car. have a desktop computer in my office, When | travel, Lave my laptop and a small projector ‘with me for presentations. Oh, and my USB stick. 10i Sao 3 > 7.2 Listen, check, and repeat. 4. Work in pairs. What things in 2 do you have at work? 5 Read the emails from the people in 1 and answer the questions. 1 Whatis the email about? Write Site report, Presentation, or Company logo ‘on the ‘Subject’ line. 2. Who writes the email? Write Andrea, Julie, or Mustafa 1 2 Y 3 J Subject: Subject: ‘Subject: Dear Francisco Dear Sara Hi Laura Here is the design for your Please find attached my | am late and the sales presentation new company logo: site report and photos. Can about the new product starts at www QIRcom/FR ‘you print the report for the 2.00 - in meeting room 1. The Please elick the link and meeting on Friday? There is presentation is on my computer. then enter your password. a document from head office Can you save it on a USB stick? You can download the logo on my desk. Please sean the ‘And can you switch on my laptop if you want. document and email it to and then connect the projector to me. | am back in the office the laptop? They're in the meeting a Can we Skype tomorrow’ cnrhut ae Best regards Regards Thanks 6 Match the highlighted verbs in 5 tothe pictures. eS O This is the link: a a www.global ona USB stick 5 8 a document areport a password tothe laptop a >? For more exercises, go to Practice file 7 on page 68. Tip | computer / USB stick 7 Work in pairs. Talk about the things you do / don’t do at work. Basten tere Example: download information. USB stick = memory stick = 1 sean documents. fash arve 1 don't save documents on a USB stick 43i aeeonare a4 Pierre's desk = the desk of Pierre Remi and Ludo's office = the office of Remi and Ludo Language at work | Possessive adjectives 1 > 7.3 Felipe Gonzales has a new job at UG. Listen to the conversation. Are the sentences true (T) or false (F)? 1 Felipe is the new marketing manager. —_ 2. Thereare six people in the team, —_ 3 Nadine manages the website. _ 4 Olivier and Sandra are in the office today. __ 5. Felipe has a printer on his desk. __ 2 > 7.3 Listen again. Match 1-7 toa-g. 1. I'm the new marketing assistant. —_ a Her office is there. 2. Weave six people in the team. b Your desk is here. 3. He manages key accounts, —_ © My name's Felipe Gonzales. 4 She manages the website. —_ Their desks are over there. 5 You are in this office, _ € Its ‘on’ switch is there 6 They are ata conference. £ Our project manager is Pierre. 7 The printer is here, We all use it, —_ His office is there. 3 Complete the Language point with the possessive adjectives from a-gin 2. LANGUAGE POINT Possessive adjectives i ) For more information, go to Grammar reference on page 69. 4. Complete with possessive adjectives 1 I’m the Production Manager. __My name's Antonio. 2 Selma and Luis are from Brazil, but __company is American. 3. He's my manager.__ office is over there. 4 The company is German. _head office is in Berlin. 5. We're Marc and Rosa. This is _ department. 6 She's from China. __company is Chinese. 7 You are the assistant office is here. 5 > 7.4 Listen and read, Where is the laptop? A Lean’ find my laptop. B Isiton your desk? A Noyitisn't. B Isit on Pierre's desk? ANo, B Isit in Remi and Ludo's office? A No it isn’t there. B Isit in your manager's office? A Oh, yes, its! Thanks. 6 > 7.4 Listen again. Circle ‘sin 5. »? For more exercises, go to Practice file 7 on page 69.sf Ley 7 Te Ma 7 Work in pairs. Where are your things? Student A, see below. Student B, turn to page 74. Student A 11 Choose an object for each name and place. smartphone USB stick projector laptop Juliette’s desk Andrey’s office the manager's desk Medhat and Sultan’s office 2_ Answer Student B's questions about each object. Example: B Is my smariphone on Julctte’s desk? No, it isn't on her desk B Is it in Medhot and Sultan's office? A Yes, itis in their ofice. 3. Ask Student B about these objects. Match them to the names and places. webcam — digital camera printer tablet Juliette / desk Andrey / office the manager / desk Medhat and Sultan / office Practically speaking | this / that / these / those 1 Match the sentences to the pictures. Write the letter. 1 Thisis my USBstick. —_ 2 That's your USB stick, _ 3 Those are your documents. —_ 4 These are my documents. __ Cot 2? For more exercises, go to Practice file 7 on page 69. 2. Work in pairs. Put three objects from your bag on the table. Talk about your objects and your partner's objects. Examples: This is (your mobile). That's (my pen). ‘These are my (keys). Those are your (pens). 45Team roteo Business communication | Giving instructions colleague Amanda for help. about? 11 What's the problem? —_ 2 First, you need to enter her 3 Then click her name, __ 4 Next, click the green video call button. 5 Doyouhavea headset? __ 6 You can use my headset. Does it work now? __ b a f 8 1 What technology do you need for a video conference? 2. Ryan Mitchell works fora company in Melbourne, Australia. His company works with Julie,a graphic designer in Brisbane. Normally, Ryan and Julie talk by phone. Today, they need a video conference on the computer. Ryan asks his > 7.5 Listen to the conversation. What technology do Ryan and Amanda talk 3 > 7.5 Listen again. Match Amanda’s sentences (1-7) to Ryan’s responses (a-g). OK. Yes, I think so. But she can’t hear me, (Oh! She's on the screen ... But I can’t hear her. OK. So, Julie Bamber. Idon’t know. Where do I switch it on? No, Idon't. don’t know how to use this software. How does it work? 7 Isyour microphone on? __ 4. Workin pairs. Practise the conversation between Ryan and Amanda. Look at the pictures. Use the questions and answers in 3 to help. First, you need fo enter her name. Julie Bamber Re ston, s+ Contact request @ Recent Key expressions Asking for help What's the problem? {don't know how to use. How does it work? Where do I switeh i on? Checking equipment Do you have a isthe ... on? Does work now? Giving instructions, You need to. ‘Sequencing the instructions ») For more exercises, go to Practice file 7 on page 68. 5 Work in pairs Practise asking about technology and giving instructions. Student A, turn to page 72, Student B tum to page 73. 46Saeco a TALKING POINT ‘Work in groups of four. You are in two teams: Team A and Team B (two students in each team). 1 Team A starts. Choose a picture. Say how the technology works. DO NOT say the name. Team B guesses the technology. Example: A First, you switch it on. Then connect it to your phone or ‘computer. Next, play your musie and listen B Isit the bluetooth speaker? A Correct, You win a point! 2 Team B- Your go! Repeat the activity. 3 Repeat the activity for all 16 pictures. There are & pictures for each team. Do not use the same picture twice. ‘Your team can win 8 points. Which team is the winner? 47Sea Tai Working with words | Transr Ot Once 1 Read the pie chart about travel in Japan. Answer the questions. oa 1. What percentage (*%) of people go to work by car? Sen 2 What percentage of people walk to work? err EreD 3. What percentage of people go to work by train? Ceaser How do people go to work in Japan? Osan Oe case 2 > 8.1 Listen and repeat the transport words. ee e car bus train eee bicycle eee motorcycle 3 Find out about your class. Ask people the question and tick (V) the answers. Example: A. How do you goto work? B I walk How do you go to work? Answers walk. ‘ I go by car. Tip | go, travel 1 go by train Use go for everyday travel: 1 go to work by train Tgoty bus. Use travel for long journeys: Igoby bicycle. {travel from London to 1 go by motorcycle. Sydney § Other? (Write answers)UT = eho 4. Work in pairs. Draw a pie chart for the answers in 3. Present the chart to your class. Example: Five people walk to work. /25 percent ofthe class ea to ork: 5 > 8.2 Donald Jones is on a business trip. Listen to two conversations and tick (/) the transport. Conversation 1 taxi) bus) train) plane C] Conversation 2 taxi) bus) train plane 6 Find the things in the pictures. Write the letter. terminal __ boarding gate _ receipt passport __ bag eticket __ 7 Complete with the verbs. tout (x2) take checkin leave go. arrive have 1 Canyou _me to the airport? 2 Which terminal do you 2 3 Doyou a receipt? 4 Cant your passport and e-ticket, please? 5 Do you have any bags to 2 6 Your flight 5 at one o'clock, 7 Please to the boarding gate at twelve fifteen. 8 What time does the flight in Muscat? 8 > 8.2 Listen again and check. »? For more exercises, go to Practice file 8 on page 70. 9 Work in pairs. Practise Donald’s two conversations. 1 Inthe taxi 2 Atthe airport A Ask forthe airport. ‘A Say your flight. —_—$_— B Ask which terminal B Ask for passport tcket and bags. A Reply. A Reply, Tip | take + transport B Say the price. Askabout receipt. B Give boarding card. / Say when ae, A Reply. flight leaves. spor take a tai to the airport A. Ask when flight arrives. B Say the time, 49Language at work | was / were 1 8.3 Donald Jones is in his oifica, Aliée asks about his business trip. ‘Match the words to the time phrases. 1 Dubai ‘a last Wednesday and Thursday 2 Oman andthe UAE yesterday 3 Muscat — c last week 4 onholiday 4 for five days 2 > 8.3 Listen to the conversation again. Underline was, were, wasn’t, or weren't. Alice Hi, Donald. Where were you yesterday? Donald In Dubai. I tus were in Oman and the UAE for five days. Alice Oh, yes. How ams /zvere your trip? Donald OK. Our clients in Muscat *wns / were very happy with the new machines. Alice Great! Was Muscat nice? Donald I don’t know, because I ‘wasn't /weren’t there very long, Er .. Twas in Muscat last Wednesday and Thursday and then there Sus / ere two meetings in Dubai yesterday. But they wasn't / weren't very useful. And what about you? ” Was / Were you busy last week? Alice 1 onsn’t /weren't here. Iwas on holiday. 3 Complete the Language point with am / is { are, was I were or wasn't | weren't LANGUAGE POINT We use for the verb be in the present. We use for the verb be in the past. We use for the past ofthe verb be in the negative. 9 For more information, go to Grammar reference on page 71. 4. > 8.4 Read the next part of the conversation. Complete with was, wer, ‘wasn’t, or weren't. Then listen and check. Donald How !______ your holiday? Alice Great. We?_____ in Barcelona for six days. Donald 1 was in Barcelona last year. It was a sales conference, so it 3___a holiday. The restaurants *___very good, but the city “____ busy. Were there hundreds of tourists? Alice No, there ® Twas quiet in the centre 5. Work in pairs, Last week Donald and Alice were on a business trip. Look at the pictures. Say sentences about the trip. Example: They cere in Paris last Monday6 Work in pairs. Ask and answer questions. Where were yo * yesterday © lastnight * last weekend >» For more exercises, go to Practice file 8 on page 71. 7 Work in pairs. Ask and answer questions about two business trips. Student A, turn to page 73. Student B, turn to page 75. Practically speaking! Months and dates 1 >8.5 Listen and repeat the months. January February March April May June July August September October. November December 2 > 8.6 Listen to the conversation. Tick (/) the months in 1 you hear. 3 > 8.6 Listen again. Mark (X) the dates of these events. Last trip to Turin next trip factory visit sales conference JUNE aULy AUGUST M tu W Th F Sa Su M Tu W Th F Sa Su M Tu W Th F Sa Su [2] 3]4|5[6|7 a[2[3]4|s| [a a2 ajo 1/n)il3)w) |6|7/s8) 9) ni) (3/4 5|67\8 9 15/16 17/18/19 20/21) (13) 14[ 15/46/17 | 18/19, [40/44 | 3213 14 15 | 46 zz | 23 24|25| 26 | 27|28) | 20/21] 22/2324 25/20 | 17/18 19 | 20|21 22 | 23 29 30 27/28/29 30 31 2% | 25 26 | 27 28 29 30 SEPTEMBER OCTOBER NOVEMBER M ™ W Th F Sa Su M TM W Th F Sa Su M Tu W Th F Sa Su 1j2i3|4|sje 1fz2|3|4] |30 1 7/8. 9iw)ujwzli3, 5|6)7\8lol|w|n, |2)3|4}si6l7ia 14/15 16/17/18) 19} 20) 12/13/14 15/16 |47 | 18 | 9 | 10) 11 12 | 13 14 15 21) 22/23/24 | 25/26/27 19 20 21 22) 23 24/25, | 16 17 18 19 20/21, 22 28 29 30 26 27 28/29/3031 23/24/25 26 2728 29 4. 8.7 Listen and repeat the dates, ‘AstJune 3rd August pe tt anasto Tieleeneecaa 27th November 30th November enc to) D9 For more exercises, go to Practice file 8 on page 71. Wovnte: 18th March 5 Work in pairs. Ask and answer the questions. 18 March What's the date today? 188 When's your birthday? ‘When was your last holiday? 51Business communication | Arranging a meeting 1 Read the email from Simon about a meeting, Answer the questions. 1. When is the meeting? 2. What time is the meeting? 3 Whats the meeting about? Subject: Meeting To: Ines; Frieda ''d ike to arrange a meeting about the sales trip in September. Can we meet on Tuesday 30th August at 11 am? Best regards Simon 2 Read the replies. Answer the questions. 1. Who can go to the meeting? 2. Who can't go? Why not? F FG Dear Simon Hi Simon {'m sorry, | can't meet on Tuesday 30th August is fine for me. Tuesday 30th August. I'm See you at 11 am visiting our factory Kind regards itlia Frieda Ines 3 > 8.8 Simon calls Ines. Listen to the conversation. When can they meet? 4 > 8.8 Listen again. Complete with the words. Tm busy Are you free Can we arrange How about What time I'mfrée Is... OK I Simon It’s about the meeting, '____—=—_anew date and time? Key expressions Ines ‘Yes, of course. ‘Arranging to meet Simon 2 on Wednesday 31st at 2 p.m2 elke to arrange a meeting Ines Sorry I'm visting the factory on Tuesday Can we arrange a new date and Wednesday: and time? simon + ‘Thursday morning? Are you free then? ‘Asking about dates and times Ines Yes, ‘on Thursday morning. How about (Wednesday)? ‘good for you? Gan we meet on / at..? simon 7. am. for you? Are you free on (Monday) / at(2 pm)? 5 > 8.9 Match 1-6 to a-f. Then listen and check. ‘What time is good for you? 1 Td like toarrange __ a... on Tuesday 3rd April a a 2 Vmfree b ... 'mbusy. Saying you are free 3 Is2pm. __ © ...ameeting. Imes n i /at 4 How abot 4 Ok ory pm). GEL nee en 5 Sorry, © is fine for me aed 6 The 2ist April _ f Friday 11th February? i) 9 For more exercises, go to Practice file 8 on page 70. (Goth Jane) / at (11 arm). 6 Workin pairs, Student A, turn to page 73. Student B, turn to page 75. 52UT co TALKING Pow Pe ss a —<« When can we meet? ‘Work in groups of four. Divide your group into Pair A and Pair B. Pair A, see below. Pair B, turn to page 75. Pair A 1 Read information 1-3. Complete your calendar below. 1 - KLM FLIGHT SAD PAULO - FRANKFURT DATE: 18TH APRIL, FLIGHT TIME: 12.08 RETURN FLIGHT: 23RD APRIL 2 TDI Annual Sales Conference I Frankfurt | 20th-22nd April 3 y Igor This is to confirm your sales trip to Hungary. The dates for your calendar are &th-11th May. oe Best . E Ricardo April-May 2 > 8.20 Listento a voicemail message. Write the information in your calendar. 3. Have a teleconference with Pair B. Arrange a date for a meeting, 53Viewpoint 2 | Describing businesses Focus 1 Match the words in bold in sentences 1-6 to definitions a-h. Preview 1 Unilever is an international company, It exports products to about 200 In this video lesson, you countries. will watch two videos about 2 /'m self-employed and I run my company from home. a large organization and a 3. Can you order some more paper? We don’t have any. small business, 4 The World Wildlife Fund is a charity. With money from people, we help animals around the world 5. Kier Construction builds houses, supermarkets and car parks 6 My meetings are face-to-face and online. a makes (houses) inmany countries working for myself d buy something from a supplier an organization which receives money to help others £ sells products in other countries. g with other people in the same room h manage 2 Which words in 1 describe your business or organization? Tell your partner. A large organization 3 ©01 Watch a video about a large charity called Oxfam. Number these topics in the order you see them. small businesses and farmers _ employees and volunteers in other countries -L. the Oxfam head office children in schools (Oxfam shops Glossary 4 01 Watch the video again. Answer the questions. volunteer (0) a person How many people work in the head office? aot te What does Oxfam provide? Coes Why do they build wells? acento ire) How does Oxfam help children? learn at school Where do many farmers sell their products? What do people give to Oxfam every month? What do people give to Oxfam shops? Where can you buy clothes from Oxfam? slPeseta nes 5 Work in small groups. Discuss the questions. ‘What charities are therein your country? Are they national or international? Are they small o lage organizations? How do they get their money? Do they have shops? Do they sell products? What do they provide? Who do they work with? A small business 6 ©02 Watch a video about a small business. Underline the correct words in italics. none sentence, both answers are correct. 1 Mike Phips is self-employed / works for a company. 3 Thecourses are online / face-to-face. 4 Clients buy courses from his website / shop. 5 Mike runs face-to-face courses for employees in his ofices / their offices. 7 Write the verb + noun in these sentences from the video. rrun-+ courses visits + organizations ‘works + employees buy + courses sells + services a1 training in management and communication. 2 Mike alot ofhis online. 3 Clients can training from his website. 4 Mike ‘companies and 5 He_____with their 8 ©02 Watch the video again and check your answers in 7. About your business or organization 9 Make notes about your business or organization in the table. ‘Type of business / organization Products or services Size, and number of employees Head office and offices, shops, factories, etc. Customers and clients Main activities 10 Imagine your company wants to make a video about its products or services. Write a description for the video (about 100 words) using your notes from 9. 1.1 Work in pairs, Read your description to your partner. 551 | Practice file Working with words 1 Complete with the words. Hello I'm myname Hi A‘_Hello 2's Monika Kelly. 4 a2 Laurie. 2. Match the questions tothe answers. 1 What's yourname? a 'mamanager. 2 What's yourjob? _—_b I'mKatja 3 Lookat the pictures. Complete the jobs. 4. Complete with a oran. 1 a _manager 2 an assistant 3 IT technician sales representative 5 Read the name badges. Complete the conversations with a / an + job. Arnaud Cagnol Engineer Lance Jones Technician, ‘A What's your job, Amaud? Bim? And you? Alm? . Ahmed Al Omran Finance Director Josh Armstrong Sales Representative A My name's Josh Armstrong, rm. 3 Whats your job? Bim . Business communication 1 Putthe conversations in the right order. 1 a __Nice to meet you, Zoran. I'm Xavier. Good morning, Are you Zoran? Yes, Tam, ___V'm Abi and this is Kashyar. __ Nice to meet you too. __Nice to meet you, Kashyar. Nice to meet you too, Zoran. Goodbye. Yes, see you soon, Xavier. And it was nice ‘meeting you, Kashyar. See you soon, Zoran. 2 Underline the correct word(s) in italics. ‘A "Hello / Good afternoon. What's your name? B My name / I'm Alek. A What's your first name / surname? B t's Sagarra. A ‘What's / Are you Petra? € Yes, Lam. ‘A I'm Laura and *this is / this és my Alek Sagarra, Nice to meet you, Alek. B Nice to meet you °too / soon. ‘A “Goodbye / See you soon, Alek. B Goodbye, Laura. And it was nice "meet / meeting you too, Petra, € Yes, bye.Practically speaking Write in the letters with the same sound. EUKTNXY Hy tL cpt LM 4 "ow ROOT May Language at work | /’m / you're / Are you ...? eT GRAMMAR REFERENCE To be Form Positive: ¥ Yes, Lam. A hecban ¥ Yes, you are. 2 Nesryoutne: A Are youa director? B Yes, Lam. I'm a finance director. A Are you a manager? B No, I'mnot, I'm an assistant, A You're a manager. B No, I'm not. I'ma director. A You're not a technician. B Yes, 1am. idea a 1 Underline the correct verb in italics. 1 Hello, I'm /re Isadora. 2 And you am /are Alek. 3. Nol ‘a /"renot. 'm Alex. 4 You am /are not an engineer. You're a technician, 2 Complete with ‘m, re,’m not, or ‘re not. 1 You manager. 2. No,I a manager. 31 a director. 4 You a director. You're a manager. 3. Underline the correct verb in italics. ‘A Are you an assistant? B Yes, 1m /am. man office assistant. A7Ant/Are you an assistant? No, [im not /not. I'm a manager. 4 Complete with the correct verbs. AL you Tomas? B Yes, 1? Are you Enid? ANo,1* Y'm Laura, 5 Tick (¥) the correct sentence,a orb. 1a Hi I'm Kashyar. b Hi. Ire Kashyar. 2 a Amyou Maria? b Are you Maria? 3. Your Rachel. b You're Rachel. 4 a You'renot an engineer. b You am not an engineer. 5 Are youa manager? a Yes,I'm Yes,1am. 6 Are you Xavier? a No, I'mnot. I'm Alex. b No, not. Alex 572 | Practice file Working with words 1 Complete with the words. company South Korea office Samsung A Hi, Lwork for! in? BMy® Munich. 2 Complete the country names with a,¢,i,0,0r 3 Look at the business cards. Complete the information. Taro Nakamura Engineer Honda, Tokyo, Japan 1 My name's -W’m from My companys office isin JENNY THOMAS SALES MANAGER NIKE INC. OREGON USA 21m 1'm from Twork for The head office is Robert Bosisio IT Technician Inditex Arteixo | Spain 3 My name's My company is office isin is BMW. The head #___ 4. Put the words in the right order. 1 you / from / Where / are 2 office / is / Where / your / head 3. your / company / What / is 5. Match the questions in 4 to the answers. a My company is Siemens. —_ b ltsin Zurich, I'm from Brazil. —_ Business communication 1 Putthe conversations in the right order. 1 a __ Yes, of course. One moment. b __ Good afternoon. Can I speak to Regis, please? © Thanks. dL. Good afternoon. IP Electronics. a __ No, I'm sorry, she’s not in the office. b __ Good morning, Pascale speaking, ¢ __ OK. Thanks. d___ Hello. Is Simone there? 2 Complete the conversations with the words. spenking there One moment A Hello, Sara B Hi. Is Loic, A Yes, sure. B Thanks. that I'S. inthe ofice out A Hist B No, itisn’t.5 A Is Pauline® B No, I'msorry. She's”. A OK. Thanks. Pauline? Gemma. 3 Underline the correct word(s) in italics. ‘A Good morning, Cisco Systems B Hello. Can I 'spenk /peaking to Hugo, please? A Yes, i is / ofcourse. 7A /Onte moment. B 40K, thanks / No, thanks.Practically speaking Match 1-4 to a-d. My phone number is 07700819527, __ Flight KLM 214 is ready for boarding. —_ ‘The security code is 2424. __ ‘My passport number is 017317589, —_ two four two four zero one seven three one seven five eight nine zero seven seven zero zero eight one nine five two seven twoone four aogs sone Language at work | is / isn’t GRAMMAR REFERENCE. To be Form, Positive: He/She /It is He/She /It ’s Negative: He/She /It isnot He/She /It isn’t Questions: Is he / she / it Short answers: in Brazil? ‘Yes, he / she / it No, he / she / it Richard is inthe Recife office. She's in China, It isn't in Spain. A Is he in Saudi Arabia? B Yes, he is. A Is the head office in Sto Paulo? B No, it isn’t. It’s in Rio, Practice Unit 2 1 Complete with is (') or isn’t. 1 Paul's in China. He Clara isn’t in Germany. She ‘The head office isin Milan. It in Rome, He isn’t in Brazil. He in the USA. ‘The company isn’t in Saudi Arabia. It Kuwait. 6 She's in Tokyo. She in Japan, in Spain. in Seoul. 2 Match the questions to the answers. 1 Is Henri in China? __ 2 Is Carole in the Rome office? __ 3 Isyourcompany ING? __ No, it isn’t. I's ICL. Yes, he is. He's in Beijing, No, she isn’t. She's in the Milan office. age 3 Tick(¥) the correct sentence, a orb. 1a Henot in Kuwait b Heisn’tin Kuwait. a My company is Electrolux. b My company Electrolux. a Is she's in the head office? b Isshein the head office? a Yes, it in Japan. b Yes, it’sin Japan. ‘< b b b ‘She's from Spain. She from Spain. Isit’s in Berlin? Isit in Berlin? Yes, its in Rome. Yes, it’s in Rome 8 Isita Brazilian company? a Yes,it b Yes, 4. Complete with the correct verbs. Al your company in South Korea? B Yes, it? And your company? Ale in South Korea. It* in Japan. AS Regis in the Rio office? B No, he®, He’. office, in the So Paulo A Sara’ Maly. BY. she in Rome? ‘A No, she ™ She in Germany. She ® in in Turin. 593 | Practice file Working with words Business communication 1 Lookat the pictures. Find the places in the box. 1 Complete the words. Hi Adira 1T______s for your email 2H _____is. a map of my company. 3p send me a map of your company, 4A____ the best Heiner 2 Underline the correct word(s) in italics. Dear / Hello Mr Chen 21 write / 'm writing about my visit to your head office. *Are you / Can you send me the address? 4 Best / Kind wishes RECEPTION kimberly Black ECARPARKO cCArF?ZAPET 3 Match 1-5toa-e. 1 Thankyou DYEOTAOAF 2 tmuniting EMT TUCDXI 3 Canyousend HNEOFTTOC 4 Please find WAREHOUSE 5 Kind RTAWRECE a. about my visit FACTYWHI bb... attached a map, «for your email d regards 2 Match the opposite adjectives. © me your number? 1 new 2 smal 2 be » bad 4 Complete the formal expressions. ee cold 1 Hello Madelaine Daz Madelaine 2. Thanks for your 3 Rewrite the sentences. email Foryour ema 1 Theotticeisnew 3 Please send a Ws ancwofie photograph please send a photograph? 2 Thethetory sold 4 Heres the —_ Ws document attached the document 3. The cafeteria s good 5 Best Best ies 4. The car pork big Ws 5 The warehouse is small Ws a]Practically speaking Read and tick (V) the correct email or website address. 1 www dot uk dot tata dot com a wwwuktatacom b wwwauktata.com © wwwitata.co.uk 2. paolo underscore boas at meteo dot pt a [email protected] b [email protected] € [email protected] 3. k dot steger at gp dash oil dot com a ksteger@gp_oillcom b Ksteger@gp-oilcom © ksteger@gpoilicom Language at work | We / They are | Wh- questions GRAMMAR REFERENCE To be Form Positive: We / They ‘te in the office. We / They are in the car park. Sonia and Bill are in the factory. ‘Negative: We / They aren’t in reception. We / They are not in the warehouse. Sonia and Bill _arenot in the cafeteria. Questions: Are we/they in the warehouse? Short answers: Yes, we/they are. No, we/they aren't. No, were / they're not. Careful! Yes, we are. J Yesrwelre £ Wh- questions What ’syourname? What are —_yourjobs? Where ’s-_—_the head office? Where are_—_the warehouses? Who ’s your director? Who are they? We are in the cafeteria. A Are Sonia and Bill in reception? B Yes, they are. A Are they in the factory? B No, they aren't. A Where are the factories? B They're in Deli. dca Oa 1 Complete with ‘re, are, or arent. 1 They aren’t in the warehouse, They. in the factory. 2. We're in the sales office. We head office. Gail and Konrad aren‘t in the car park. They _____ in reception. 4 ‘The offices are new. They 5 they in your office? 6 No, they 7 8 inthe old offices. ‘we in your office? Yes, we 2 Correct the verb to be. 1 Tare a manager. 2 Is you an IT technician? 3 Ishe from Germany? Yes, hear. 4 Are the offices new? No, they isn't 3. Match the questions to the answers. 1 What's your name? __ 2 Whereare you from? __ 3 Whoishe? __ 4 What's your job? __ 5 Where are the new offices? __ 6 Whoare they? _ 1 Sales assistant. b In Toronto. © Canada. d Lisa Quayle. ‘e The Sales Manager and the Finance Director. £ My manager. 4 Complete with a question word + ’s or are. 1 Wh. your surname? Jones. 2 Wh. you from? New Zetland, 3 Wh. yourjob? — 'man engineer 4 Wh______the factories? _In Singapore ‘and Hong Kong. 5 Wh your manager? Mr Clements, 614 | Practice file Working with words 1 Putthe letters in the right order. slle mtee wkor mngeaa heav Ivie 2. Complete with the verbs from 1, 1 I'm from France and 1 in Paris. 21 for GSK. IVa pharmaceutical company. 3 We our products all over the world. 4 We factories in France, the UK and the usa. 51 the Sales Department. Ihave eight people in my team. 6 The sales reps__ products. 3 Match 1-6toat ‘manage the money __ eet customers and sell products —_ ‘meet new employees ‘make the products __ ‘manage the company computers —_ transport the products __ Human Resources Logistics Production Finance IT £ Sales customers and sell our cance aueune 4. Write the plurals. company customer person office department country employee factory Business communication 1 Who says the expressions, the caller (C) or the receiver (R)? Can I take a message? _ Ym calling about the new product. —_ Please call me back as soon as possible. __ Vl give Claudia your message. Is there anything else? _ Goahead. 2 Put the conversation in the right order. Part a __ Hil Is Tomas there? — OK.Go ahead. -L Production. Hello? No, I'msorry, he's out. Can I take a message? —— Yes, it's Sonia in Sales. I'm calling about the new product. __ It's about product SM 4389X1. There's a problem. Part2 & -L Sorry, Can you repeat that? fh __ OK Is there anything else? i __ OK.Illgive Tomas your message. j There's a problem with $M 4389X1 ke __ That's right 1 __ Yes. Please call me back as soon as possible. My number is 0963 325 449, -m ___ So that's 0963 325 449 b a 3 Complete the conversations with the expressions. Can Itakea message? I'l give Claudia your message. F'n calling about Gam you repent that? Please call me back as soon as possible. So that’s 1A Good moming. Can I speak to Claudia? B I'msorry, she's out. 2 AH, the new assistants, George and Chloe. B Sorry, Idon’t understand. A It’s about George and Chloe, the new assistants. B OK.Goahead. 3A ‘My phone number is 08762 534 212. B (08762534 212. A That's right. B OK.Practically speaking Underline the correct verb in italies. 1 There ' /are five people in my department. 2 There’'s/are a Logistics Department. 3 There ' /are an assistant. 4 There’'s/are ten offices in Europe. 5 There's /are one project manager. 6 There 's /are seven departments. Language at work | Present simple: 1/ you / we / they SS GRAMMAR REFERENCE Present simple: ! / you / we / they Form Positive: live in Tokyo. 1 manage the IT Department. You work for a software company. We sell products. They work in Finance, meet people. Negative: be dlon'twork _inSales. a donttlive in Baz Tey dontmake products Do you / we / they work in Sales? Do you / we / they livein Brazil? Short answers: Yes,1/ you /we / they do. No / you /we / they don’t. Questions with question words: work? Where you live? What = do. we sll? Who they manage? work for? We work or GSK. They don't live ix Munich. Where do you live? What do you do? Wi do they work fr? A Do you work in Sales? B No, Idon't. /Yes, Ido. dca Le 1 Complete with the phrases. don't tive They meet 1 work (22) Tmanage They don't sell lige We have My name's Giorgio. for Siemens. 1'm from Rome, but 12 in ely 3 in New York. Siemens is a global offices allover the in the Human Resources ateam of products. new employees in the company. Department. ¢ three people. 7 4 2. Write questions. Complete the short answers. 1A you / live / in Japan Do you fie in Japon? B Yes,Ido. 2A you / work / in Finance B No, we 3A they / have / factories / in Germany B Yes, they 4 A they / manage / people B No, they 3 Match 1-6 toa 1. Where do you live? 2. Who do you work for? 3 Do you work in Frankfurt? 4 5 6 What do you do? Do they work in Sales? Do you make products? —_ T'ma production manager. Yes, they do. Hivein China. No, we don’t. We sell products. I work for Airbus. No, Idon’t. I work in Munich. 4. Write the questions. 1A 2 B 'man I technician, 2A 2 B We work for a big finance company. 3A 2 B They live in South Korea, gal B L work for Air France BA 2 B They are sales reps5 | Practice file Working with words 1 Match1-5toa-e. Carrefour isa retail company. — Boeing is an aeronautical company. — Tata Motorsis an automobile company. — Shell is an energy company. — Sony is an electronics company. We make televisions. ‘We make cars We sell food. ‘We make aeroplanes. We sell oil and gas. 2 Complete with the verbs. five sell order — make pangs weene ‘American Apparel is a clothes retail company. we! the clothes in a big factory in Los ‘Angeles. We?__ the clothes in 285 shops around the world. We® a website and customers # clothes from the online store. design build buy IKEA is a Swedish company. Wes products for the home. Customers © products from our shops and they ” products at home, the the 3 Write the country or nationality. Country Nationality 1 the USA a Brazilian 3. China 4 English 5 Italy 6 Indian 7 Japan 8 Mexican a] Business communication 1. Patthe words in the right order to make questions. 1 Can / help / you /1 2 Do / have / the / you / item / number 3. How / you / like / many / would 4 What / price / the / ’s 5 Does / include / delivery / that 6 Can / by / email / my / order / you / confirm 2 Match the questions in 1 to the answers. a __ One chair is 35 euros. b Yes, it does. cc __ Five, please. d__ Yes, of course. What's your email? © _ I'd like to order black office chairs. £ _ Yes, ifs OC-31-B. 3 Complete with the words. order Iurve include confirm email want ike help A Hello, cant! you? B Yes, Id like to? some boxes. A Doyou®. the item number? B No, sorry, I don't. It's the Single Wall boxes in your catalogue. A OK. That’s item SW-110. How many would you 4 2 Br. 300, please. A OK. The total price is £250. B Does that © delivery? A Yes, it does. B Great. Can you”, my order by email? A Sure. Il. you now.Practically speaking ‘Complete the sentences with the numbers. Then say the numbers. 365 53,000" 11 60,000,000" 1. The population of Italy is. 2 The number of employees at Google is 3 Thenumber of days ina year is 4 The number of people in a football team is. “Numbers ae approximate Language at work | Present simple: he / she / it GRAMMAR REFERENCE Present simple: he / she / it Form Positive: He makes products. She designs clothes. It sells cars. ‘Negative: He doesn’tmake products. She doesn’t design clothes. It doesn’t sell cars. ‘Questions: Does he make products? Does she design clothes? Does _itsell cars? Short answers: Yes, he / she / it does. No, he / she / it doesn’t. “He designs cars, She doesn't sel clothes. A Does he make products? B Yes, he does. A Does the company sell cers? B No, it doesn't. Careful! -Hedoesn't make cars. 7 Hesteesetmake-enrs: Spelling Most verbs: verb +-3 He makes /sells / builds /designs. ‘Verbs ending in-o: verb + -es It does. Exception: hive — has ‘We hve an online store. The company has an ‘online store. dca Oa 1 Complete the sentences with the correct form of the verbs in (brackets). 1 He (export) cars to other countries. 2 She the store. 3 bute) houses 4 He (not / import) cars from other countries. 5 She electronics. ott (not / build) aeroplanes. 7 The company three factories. 2 Underline the correct verb in italics. Gazprom sell /sells oil and gas. [sell / sells cars She design / designs houses. We deliver /delicers products ‘The company don’t have / doesn’t have an online store. 6 They don’t make / doesn't make mobiles. 3 Make questions with the verbs in (brackets). ‘Complete the short answers. 1A Toyota B Yes, it 2A ‘Apple B No,it. ‘ 3A ‘Walmact ca B Yes, (ell electronics in (not / buy) (have) ‘cars? (make) food? (deliver) food and clothes? 4. Complete the questions with do or does. 1 ‘you have the item number? 2. What products the company export to China? Where she buy the clothes? ‘Simon and Sue work in this department? Who you work for? the price include delivery?6 | Practice file Working with words 1 Look at the pictures and complete the word puzzle. 3 Put the words in the right order. 1 food / like / do / What / you 2 steak / like /1/ fries / and 3 don't / Mexican /1/ like / food 4 but/ [rice / don’t /1/ pasta / like / 1 5 Japanese / Do / like / food / you 6 like / Chinese /1 / food Business communication 1 Put the conversations in the right order. 1 a __ Atseven thirty? b __ There's a new Indian restaurant in town. ‘Would you like to have dinner? © 1 Do you like Indian food? OK. Sure. See you in reception at seven. thirty _— Yes, please, That would be nice, What time? Yes, Hove it. ‘What time can you play? I'd love to, but I'm afraid I'm busy at two. e f a b __ Sure. See you at three thirty © 4 __ Is three thirty OK? 7 a ¢ CODECOICE 2 Complete with the phrases. Td like (x2) can Thaoe that’s (x2) would you like can Thelp you A Hello, ! B What? Ana? ox. ‘vegetable lasagne and salad, please. And mineral water. B And 4, a cheese sandwich and chocolate cake? And ie tea. A S0,° vegetable lasagne and salad, a cheese sandwich, chocolate cake, ‘mineral water, and tea.” 19 dollars, please. © 1 Do you want to play tennis today at two? 2 Put the words in the right order to make questions. 1 you / Would / dinner / Tuesday / have / like / to Jon 2 2 meet / time / What / you / can 3. play / you / want / to / Do / tennis / Wednesday Jon 2 4 two / OK / thirty / Is 2 5 you / day / can / play / What 3. Match the questions in 2 to the answers. a 'mafraid I'm busy at two thirty. b __ Lean play on Friday. © __ That'd be great. Thanks. What time on Tuesday? d___ Ateleven thirty. € __ I'd love to, but I can’t on Wednesday.Practically speaking 1. Put the days of the week in the right order. Saturday Tuesday Thursday Sunday Wednesday Friday Monday 2 Match 1-5toa-e. 1 800 a Thave lunch at twelve thirty. 2 1045 bb [finish work at five thirty. 3:70 © Thave coffee at ten forty-five. 41230 4 start work at eight. 5530 fe Thave dinner at seven. Language at work | can / can’t GRAMMAR REFERENCE can / can't Form Positive: I ‘You speak English. He/She can play tennis. ‘We sing. They, Negative: 1 You play golf. ‘He / She can’t una marathon. We cook. ‘They Questions: Can you play the guitar? Can she speak Japanese? Can they play a musical instrument? Short answers: ‘Yes, 1/ you / he / she / it / we / they can. 'No,1/ you / he / she / it / we / they can’t. Questions with question words: ‘What sports he play? What languages can——_you speak? ‘What type of food they cook? A Can you play tennis? B Yes, ican. /No, can't. We can't cook Japanese food. A What languages can he speak? B Hecan speak Polish and English. dc la Oa 1 Write sentences with cam (+) or can't(-). 1 play the guitar (+) Loam pay the guitar 2 cook () She 3-runa marathon ©) They: 4 play a musical instrument (9) 1 5 play tennis (+) He 2 Write questions with can. Complete the short answers. 1 you / English / speak “Cam you speak English? Yes, Lom 2 cook / he / food / Indian No, 3 the / she / guitar / play No, — 4 other / speak / she / languages Yes, 3 Underline the correct word(s) in italics. don’t can /can’t play golf. Does he can /Can he play a musical instrument? She can’t /doesn’t can cook Indian food. Do you can / Can you speak English? Karl can play the guitar, but he can't /doesn't can sing. 4. Putthe words in the right order to make questions. 1 play / can / sports / you / What 2 speak / she / What / can / languages 3 types / What / Simon / of / can / food / cook 4 instrument / play / they / musical / What / can 5 Match the questions from 4 to the answers. 4 __ Simon can cook Italian food, but he can’t cook Mexican food. b __ They can play the guitar and the piano. ¢ __ Claudine can speak three languages: French, German and English. d___ Ican play football and tennis, but [can’t play golf 77 | Practice file Working with words 1 Look at the technology. Complete the words. a] 2 Complete with the words. USB stick — smartphone computer 1 Tuse the to make Skype calls. 2 [take photos, send emails and send messages with my 3. When I travel, Ihave my documents on a ‘webcam on my laptop 4 Tuse a desktop at work, but Luse a laptop at home. 3 Underline the correct verb in italics. ‘Subject: Your presentation Dear Arnie Here is the link to the presentation, Switch on / Click the link and then 2enter / scan your password. 2Connect / Download the PowerPoint presentation from the website. You can “print / save the presentation on a USB stick or click / connect your laptop to the projector. Aso find attached the documents for your presentation. ©Print / Enter the documents for the clients. Good luck with the presentation! Sally Business communication 1 Complete with the question words. How What Where Do 1s Does 's the problem? does it work? you have a laptop? the projector on? it work now? do I switch it on? me nase 2 Complete the conversation with questions a-f from 1. A Can you help me? B Sure." A [don’t now how to use this projector. p= |. 3 A No, itisn’t B First, you need to switch it on. A Yes, but — B Here. > 2 A Yes, it does. B Great. ®. 2 A No, I don’t. My presentation is on this USB stick. 3 Complete the instructions. 'p scan the designs. save the document on your laptop. 7 attach the document to an email. You ‘n to send the ‘email to me and to Peter in Rome. 4 Tick (¥) the correct response, a or b. 1 What's the problem with the projector? a [don't use it. [don’t know how to use it, 2. How does it work? a [don’t know. b No,Idon't. 3 Where do I switch it on? a Press. b Here. 4 Is the Internet on? 2 [think so. [think yes. 5. How do start the software? a You need click enter. b You need to click enter.dc la Oa Practically speaking 1 Complete with the possessive adjectives. our his your her my their its 1 Tm from Germany, but job isin France. 2 You havea meeting at ten and interview 1 2 is at twelve. ——_' —— 0 3. We have a sales office in London, but ‘your office. my documents. head office is in Dubai Wr 4 He isin reception, but interview is after lunch. 5 She works at home and ‘boss works in an office. 6 They sell electronics and customers buy the products from the online store 7 The USB stick is small but memory is big. ____are your __is 2 Underline the correct word in italics. colleague's desks. my phone. 1 What's you / your name? v 2 1/My job is good. 3: 1/My name's Piotr. 4 I's/lisabad projector. 5. She/ Her smartphone doesn’t work. 6 7 8 Look at the pictures. Complete the sentences with this, that, these, or those. His / He’s out of the office at the moment. We/ Our video conference sat three. They /Thtr use our preter. 3 Wiite the possessive’ in the sentences. 1 Isthis Mike headset? 2 Julietteand Meat office is her. Language at work | Possessive adjectives 3 Rosa computer is on, so she’s here. 4 Where is Remi, Sultan and Ricardo meeting today? GRAMMAR REFERENCE 4. Correct the mistakes. 1 He's name is Mike. Possessive adjectives 2 Is this Inew mobile? uf 3. Hello. This is Nigel voicemail. 4. The printer is old and its slow. 5. Their office is there and are office is here. Its my ox. ‘Your company isin Spain. Is this his pen? I isn’t her desk. (Our factory is modern, Are their offices here? Possessive 's For names of people, add possessive the office of Nigel = Nige’s office the office of Atif and Giulio = Atifand Giulio’s office. Careful! Possessive : ‘Ben's car = the car of Ben Verb be: ‘Ben's in the car. = Ben isin the car8 | Practice file al Working with words 1. Match the pictures to the words. Write the letter. ‘Yes ‘o & bus train __ taxi plane __ bicyc! motore) ‘omplete the travel words. torm_a_l r_e___pt =t_ck__t biog p_—ssp__rt b____rd__ngg__t__ fl__ght 3. Underline the correct verb in italics. 1 Can I have / check in your passport and e-ticket, please? N NOURYNER VouBeNne 2 Please arrive /go to the boarding gate at nine fifteen, 3. That's ten pounds. Do you have /went a receipt? 4 Can you take /go me to the airport? 5. What time does the flight arrive /go in Berlin? 6 Which terminal do you check in /woant? Your flight takes /te 8 Do you have any bags to check in / go? at two forty-five. Business communication 1. Complete the emails wth the expressions. Tern’ meet Cam we meet or Td like to arrange we arrange is fine for me new date and time To: Regina; Laurent a ‘a meeting about the new project in March, Wednesday 2ist September at 9.30 am? Best regards Federico I'm sorry, ? on Wednesday 21st September. I'm at a sales conference. Can 4 Kind regards Regina Hi Federico Wednesday 2st * See you at 9:30 am. Regards Laurent Put the words in the right order. 1 ameeting / I'd / arrange / like / to 2 sorry, / can’t /1/ at2 p.m. / meet / I'm 3 you / on Monday / Are / free / at 3.30 p.m. 4 fine / 13th April / me / is / for Put the conversation in the right ordler, a Sorry, I'm busy on Monday. I'm visiting a new client. b Yes, sure. See you on Tuesday 27th at one thirty © 1 Hi, Regina. Are you free on Monday 26th September? d___ Is one thirty OK for you? ¢ — How about Tuesday aftemoon? £ __ Yes, I'm free on Tuesday. What time is good for you?Practically speaking “Match the dates to the sentences, 1 3rd September __ 27/3 3 2nd February 4 31/5 5 24th December __ a My birthday is on the thirty-first of May: 'b Our trip to Munich is on the second of February. ¢ mon holiday on the twenty-fourth of December. We have a project meeting on the seventh of March. © The factory visit is on the third of September. Language at work | was / were ee GRAMMAR REFERENCE = was / were Form Positive: I He/She was It in Oman last Thursday. in Barcelona for four days. He/She wasn’t in Rio yesterday. We weren't there last week. They Questions: ‘Was he / she / itn Lima last weekend? ‘Were you / we / they there last Tuesday? Short answers: Yes,he / she / it was. No,he / she / it wasn’t Yes, you / we / they were. No, you / we / they ‘weren't, Questions with question words: ‘Where were you yesterday? ‘When were you in Rome? How was your trip? 1 zwas in Tokyo on Monday. We weren't in London last week. A Was she om holiday yesterday? B Yes, she was. A Where were they last Friday? B They were ata conference. Practice file | Unit 8 1 Complete with was / were (+) or wasn’t | weren't (-). 11 in Peru last week. + 2 She in Dubai yesterday. ~~. 3 They there for three days. 4 The meeting very useful. ~ 5 We there very long. ~ 6 He on holiday last weekend. + ‘Write questions with was / were. Complete the short answers. 1. you / in Barcelona / last week “Were you in Barcelona last week? —__ Yes, Luus 2 they / busy / yesterday No, 3 he / there / last week No, — 4 the city / quiet / lastnight Yes, Underline the correct verb in italics. ‘A "Were / Was you here last week? B No, [?:eren’t /wasn't. [were /ons in Japan for six days. A How tons / were your trip? B The sales conference Swere /wns very useful, but the meetings with clients Suwsn't /weren’t. And you? 7Was /Were you busy? A No, [weren't /consn’t cans / were on holiday for four days! Pat the words in the right order to make questions. 1 Monday / you / last / were / Where 2 in / they / When / Santiago / were 3. How long / was / Dubai / in / she 4 your / How / trip / business / was Match the questions in 4 to the answers. a __ OK. The meetings with clients were very useful 'b __ InBarcelona. I was there for three days. ‘© __ She was in Dubai for two days. dd They were in Santiago last Tuesday and Wednesday. naCommunication activities Unit 2 | Working with words, Exercise 11 Student A 1 You are Blias. Answer Student B’s questions. ame Elias Bauer country Germany company Alterlink weap oFrice Vienna, Austria 2 Student Bis Rita Epstein. Ask questions. ‘Complete the card, name Rita Epstein country ‘COMPANY HEAD OFFICE Unit 4 | Business communication, Exercise 5 Student A 1. You work in Production. Call Karla Herzog in Human. Resources. You want two new employees in your department. You want Karla to call back as soon as possible. Your mobile number is 0556 476 38744. 2 You work in Sales. Henrik Mortensen is your manager, buthe is out: Answer the phone and take a message. Unit 5 | Language at work, Exercise 11 Student A 1 Ask questions about Zara. Complete the table. Examples: A Dees the company make products? B Yes, it des. A What products does it make? B It makes clothes. ‘Company Zara ‘Company products Company activity Factories Stores 2. Answer questions about Fiat. ‘Company: Fiat ‘Company products: cars and car engines ‘Company activity: designs / makes / exports cars Factories: Italy, Brazil, Argentina and Poland Stores: an online store Unit 7 | Business communication, Exercise 5 Student A Student B doesn’t know how to scan documents on a new printer. Look at the pictures and words. Give instructions. Cb sexe (See) owe: (Bina)Unit 8 | Language at work, Exercise 7 Student A 1 This is Student B's diary for last week. Ask questions with these words and complete the diary. Where ... last Monday? When ... in Hong Kong? Where ... last Thursday? How long ... in Monday ~ In and In Hong Kong Thursday, and =In 2 Thisis your diary for last week. Answer Student B's questions. Saturday ~In Rio ‘Sunday and Monday ~ In Lima ‘Tuesday, Wednesday and Thursday ~ In Santiago Rachel. Oltecha ( Maya, Shell | Alo, — crs Ler er ete} Unit 8 | Business communication, Exercise 6 Student A Look at your notes. What? Sales meeting When? Monday 25th January Time? 11.30 am. Call Student B. Arrange a meeting, Example: Hello, Yd lke to arrange a sales mecting on Unit 2 | Language at work, Exercise 6 Student B 1 Look at the map. Answer Student A about Ricardo, Lokas and Chen. Example: A Is Ricardo in the Portugal office? B No,heisn't A Ishe in the Brazil office? B Yes, he's 2. Ask Student A about Rachel, Maya and Alex.Communication activities Unit 2 | Working with words, Exercise 11 Student B 1 Student A is Elias Bauer. Ask questions. ‘Complete the card. Name Elias Bauer company country HEAD OFFICE. 2 You are Rita, Answer Student A’s questions. Name Rita Epstein country the USA company Greenbird HEAD oFFice Toronto, Canada Unit 4| Business communication, Exercise 5 Student B 1 You work in Human Resources. Karla Herzog is your ‘manager, but she is out. Answer the phone and take a message. 2. You work in Finance. Call Henrik Mortensen in Sales, ‘You want sales information for this month. You want Henrik to call back as soon as possible. Your mobile number is 0657 671 1156, a Unit 5 | Language at work, Exercise 11 Student B 1. Answer questions about Zara company Zara company PRooucrs clothes company Activity makes/sells clothes factories Spain and Portugal stores 450 2. Ask questions about Fiat. Complete the table. Examples: A Does the company make products? B Yes, it does. ‘A What products docs it make? Bt makes cars ‘Company Fiat ‘Company products Company activity Factories Stores Unit 7 | Language at work, Exercise 7 Student B 1 Ask Student A about these objects. Match them to the names and places. smartphone USBstick projector laptop Juliette / desk Andrey / office the manager / desk Medhat and Sultan / office Example: B. Is nay smartphone on Juliete’s desk? ‘A No, it on’tom her desk, B Isit in Medhat and Sultans office? A Y6s, itis in their office. 2 Choose an object for each name and place. webcam — digital camera printer tablet Juliette’s desk Andrey’s office the manager's desk Medhat and Sultan's office 3. Answer Student A’s questions about each object.Unit 7 | Business communication, Exercise 5 Student B ‘Student A doesn’t know how to download photographs, from a digital camera to a laptop. Look at the pictures and words. Give instructions. » ce nect ae conn Unit 8 | Language at work, Exercise 7 Student B 1 This is your diary for last week. Answer Student A’s questions. Monday ~ In Tokyo ‘Tuesday and Wednesday ~ In Hong Kong ‘Thursday, Friday and Saturday ~In Beijing 2 This is Student &’s diary for last week. Ask questions with these words and complete the diary. Where ... ast Saturday? When... in Lima? Where .. ast Tuesday? How long ...in...? Saturday —In and =InLima Tuesday, and - tn Unit 8 | Business communication, Exercise 6 Student B Student A calls you to arrange a meeting. You are busy on. ‘Monday 25th January. You are visiting a factory. Ask for a different date and time, Unit 8 | Talking point Pair B 1 Read information 1-3. Complete your calendar below. BRITISH AIRWAYS FLIGHT HEATHROW - BANGKOK DATE: ISTH APRIL FLIGHT: TIME 19.90 RETURN: 20TH APRIL ULO Annual Sales Conference Phuket » 17th April~18th April ulo ° YM Subject: Sales trip To: Peter: Lynn This is to confirm your sales trip to Hungary. ‘The dates for your calendar are 1st-Sth May. Best Simon April-May 2% \23 [24 |25 |26 [ar 1 ie \i7 18 \19 20 \et Hedy Hailey | Halide) Hany | Hd Haley | Hold [29 30 ie \3 \4 al {6 7 | yo 4 |? 2 8.10 Listen to a voicemail message. Write the information in your calendar. 3 Havea teleconference with Pair A. Arrange a date for a meeting.Audio scripts Unit 1 ll Lis Hello, I'm Luis Moreira. Fabienne Hello, my name's Fabienne ‘Mercier. ‘Tageshi Hello, Tageshi. Pula Hi, 'm Paula 12 1 Teechnician 2 finance director 5 office assistant 4 sales representative 5 engineer 6 human resources manager 13 technician representative direstor manager assistant engineer 14 Fabienne Tm a human resources manage. What's your job, Las? Luis Oh, ma finance director Paula What's your jb, Tageshi? Tegel man ein. An yout Tm an office assistant. pF) Jacob Hi, Tm Jacob. Kenji I'm Kenji Hello Jacob And you're Alice. Maria No, 'm not Alice. mm Maria, Jacob Sorry. You't Alice, Yer. Hello, 16 Jacob Are you an ofice assistant Maria Yes, 1am. Are yota human resources manager? Jacob No, Ym not ma finance director 17 [A Hello. Ate you Tomas? BNo,t'mnoi [A Areyou an IT technician? B No,T'mnot |A Whats your name? 1B My name's Enzo. [A Arwyou a sles representative? B No,I'mnot [A Areyou a sles manager? B Yes 1am. AS, you're Enzo Silva, Bye, 18 ABCDEFGHIJKLM NOPQRSTUVWXYZ Lo Assistant David? Manager Yes? [Assistant Is Steven's surname Azikiwe ‘or Azakavee? Manager Azikive, Assistant Can yupel ha? Manager If -7- lott AZTGLWE Ake, Thanks ‘Oh. And one more. Mrs Borys, Whats the fist name? Manager Br... Gabryjel. [Assistant Oh! Can you spell hat? Manager GA-BRY-LELA, Assistant G-ABR-Y-ELA, Thanks, 1.10 1 Franco Good morning. Are you Kasia? Kasia Yes, lam. Franco I'm Franco. Nice to meet you, Kasia Nice tome you to. Sally Hello, Franco, Franco Hi, Sally. Kasia, this is assistant Kasia Good afternoon Sally. Nice to meet you Sally Niceto meet you too, Kasia, 3 Franco See you soon, Kasia. Kasia Yes, see you soon. And it was nice meeting you, Sally: Goodbye. Sallyfranco Bye. 233 1A. Good moming. Are you Kasia? B Yes Tam. [A Tim Franco. Nice to meet you, B Nice to meet you too A This Sill B Good afernoon, Sally Nieto mect you a B a B my ‘See you soon ‘Yes, see you soon, And twas nice meeting you, Sally. Goodbye Bye. Unit 2 241 Saleh Hello, Are you Ricardo Ferreira? Ricardo Yes, am, Saleh My name's Saleh AL-Banvran. work for Zain. Ricardo Oh, nic to meet you. Saleh Tm an engineer inthe head office in Kuvsalt, Here's my card 2 1A Hello, 'm Alex work for Santander, B Nice to meet ou. A Hi I'm Jae Min. assistant ‘What's your company? esAsiana Airlines. ‘What's your name? Ricardo Ferreira [Nice tomeet you Ricardo. I'm oe Min. [Nice to meet you too, My company i Petrobras Here's my can A Thanks 2 marketing spepee 23 Spain Germany China South Kores| Brasil the USA Japan Saudi Arabia Kuwait 24 1A Where are you fom, Saleh? {Vm from Sou Arabia, ‘Where's your head office? sin Kuwait ‘My name's Alex. I'm from the USA. ‘What's your company? (My company i Santander. I's a bank in Spain. ‘A. Hi Jae Min, Are you rom South Korea? B Yes am. [A Where's yourhead office? B isin Seoul. a B A padsrer ‘Where are you from Ricardo? {Vm from Broil and | work fr Petrobras, ‘Where's your head office? Wsin Riode janeiro. 25 A Hal, Lwork fortes, B Nicetomect you ly empany i Petras A Leyour head ofce in So Paul? E Noten ein Re When's your {AT werk Paulb and the company hetd ‘fue Saran 3 Instango nore? AYeite 26 0123456789 27 078 28 6720 29 1 Flight BA3710 for Paris is bounding. That's British Airways flight 3710, 2 The security cade form company is 2828, ‘Thats 2828 2 My creditcard number is 41627409 3708, 2358 Let me repeat that. 4162 7409 3708, 2358, 4 My passport number is 651218792. That's ‘51218792. 2.10 'A.Good moming. Inditex Spain, 'B Good moming. Can Ispeak to Altur Ganitano, please? A Yes, of couse, One moment. B Thanks2.11 1 Maria Hello? Caller Hi. Is that Rosa? Maria No, its Its Maria, Caller Oly is Rosa there? Maria No, Im sory she’s out Caller OK. Thanks, 2 Maria Good afternoon, Maria speaking, Caller Hello. Is Rosa inthe ofie? Maria Yes, site. One toment. Caller Thanks. Unit 3 3.1 Mieseanka is a company in Poland. The sales office fs in Wars The head office fs in Katowice, The old factory also ere. The ‘evr factory isin Poznan. Isa factory witha big warehouse, new offices, aca parkand a good cafeteria, 3.2 a warehouse «a rsception a factory anoftice cafeteria Sear park: a3 1A Isyoursales office in London? BB Yew itis fs small, but its in the centre ‘of London. 2A Where's your company? B Trohead offices in Milan but the factory end the warehouse are in Tas, ‘They are ol, but they are big 3A Where's the cafeteria? B Here. A Isitgood? BB Yes. t's sll but the food is good. 34 1A Hello 1B Hello, Wee here for Mike Thompson. ‘My name's Sonia Jones and thisis Bll Dae. A-OK. What's your company? B ntrocom, A. OK. One moment 2.€ Hello. Mike Thompson. A Hello, Mike. Is Gil Two people are here for you. © Whoare they? ‘A Sonia Jones and Bill Dare foe Introcor, © Oh yes, ofcourse. Thanks, Gil 3 € Hello, Sonia BB Hello, Mike. Nice to see you again, © Where's Bil? B He's in the cafeteria, © Oh, OK. Le’shave coffe then 35 1 www dot bp dotcom 2 www dot bs dot om dot br 1 seww dot toyota dash global dat om. 46d dot roberts a sons dot co dot uk 5 juan underscore mata at nike dotcom, 3.6 [A My address isd dot roberts at fsons clot co dot uk B Can you repeat that? A Yes, isd dot roberts at fisons dot co dot ok 1B Thanks. 37 (Can you repeat that? Unit 4 41 Joanna My name's Joanna 'm from Hungary and Tlive in Sopron. [work for a software company We make oalne courses. I'm ‘sales repand I meet customers sel ‘the prodict o training companies ate schools, We have three people in the Sales Department. I work in West Hungary and Austria, Fred My name's Fred Mecsmaecker.I'm from France, but Ilivein England. I work for Capgemini. I's. globe company. Wehave ‘over 0 office in more than 40 countries. Ym project manager and I manage team of technicians Thave eight people in my team and they manage computer systems for the client This month, we have a project witha food company. 42 work mest lve hve make si manage 43 Logistics © Sas Finance reduction Human Resources 44 departments technicians antomes, explores products people Ecpanies Suni offices 45 Karla Good afteroon. Thank you for ‘coming, Le’ start with introductions. My name's Karla and I manage the Han Resources Department. An you're Astrid? Astrid Yes, Karla Where are you from, Asteid? [Astrid I'm from Switzerland, but | dont live there. Karla Where do you live? ‘Aatid ive in Germany with my husband, ‘We live in Munich Karla Right, Do you workin Sales? Astrid Yes, do. Karla Great, thanks, Astrid. ..And what do youds? ‘Mark Hi, My name's Mark. work in Finance. Karla Thanks, Mark. Do you live inthe USA? Mark No, Ion Hive in Canad i from Vancouver EW at cd 46 Martha Sales, Hello? Janusz Hi I Liko there? ‘Martha No, 'm sorry he's out.Can [take a message? Janusz Yes, i's Janusz in TT ‘Martha Oh, hi This is Martha. 1'm thenew Sales asitant Janusz Hi, Martha 'm calling about the new lea website ‘Martha Sorry one moment, OK. Go hod What'the message fr Liko? Janusz I's about the sales website, Do yout ‘want dotcom or dot co dot uk inthe dress? ‘Martha Sorry. I don’t understand. Can you repeat that? Januar The new website is wow dot smo ‘dah sales, but do you want synox dash ‘ales dot com or synon dash sales dot co dot uk? ‘Martha OK. Is there anything ese? Janus. Yes, Please cll me back 3s soon a5 possible. My mobile number is 07700 597 B33 ‘Martha So that's 07700897833 Januse That's ight Martha OK. Il give Liko your message, Januse Thanks, Marth, 47 1 Hello, My name's Raul Avasthi, That's AN-A.STFHLL I work for Tint Insurance, Weave a software problem in the office in Dub, Can you call 00841 775 7568? ‘Thanks 2 Hi. Thies Emily in HR, Sorry, Ihave 8 problem with my cat s0 Tm late, Can you fellmy team? Ws Jan Wilders in Roterdam. Sorry, but there's a problem with your new soar, Tm net in my offic 9 call ny mabile I's (0031476 4857. That's O01 4764857, ls very urgent! Unit 5 5.1 1 work for Gazprom, san energy ‘company. We sell and gas. {ork or Dassault I's an aeronautical ‘company. We make and sell aeroplanes. work for Ale, ifs. retail company, We sell ood. 4 Tork for Toyota I'san automobile ‘company, We make and sell cars. Twiork for Samsung, Ifsan electronics ‘company, We make and sll televisions and ‘mobile, aa [Embraer i a Brazilian company: We make and sell aeroplanes, We have factories in Brazil and sales offices ll over the world. In the factories we build aeroplanes, We also design new productsby computer in the RED Department We export products to China, the Us and Europe Uniglo isa Japanese company. We sell dothes. ‘Wha stores in 13 countries around the ‘world. Customers vist the tore and buy the products. We alsa have an onine store Customers order products online, Then We eliver the product to the customer, amPs 7 5.3 1 buy $ deliver 2 export 5 build 3 design 6 onder 54 Auchan sa retail company It sells food and clothes thas stores in Europe ad Asi, ‘Thehhead office isin Croix, France. Martin Reuland works for Auchan, but he doesn’t work in the head office. He is store manager inCalals LG ian electronics company: It makes and. sells televisions and mile phones, So0 fin [Lee works in the R&D Department in Seoul She designe nev products. LG has over 20 factories in eleven countries and exports product all over the word 55 1 Does Martin workin Croix? No, he doesnt 2 Does LG export products? Yes it does. 5 Does Auchan have stores in Africa? No, it doesn't 4 Does Soo fn Lee design new products? Yes, she does. 5. Does she workin the Sales Department? No,she doesn 5.6 1213 1415.16.17 18.19 20 30 40 50 60 70 80 90 100 1,000 57 27 $9 145 610 3,900 21,340 172,000 58;000000, 58 1 There are 1,00 employees in my company. 2 We export 250carsa week 3 Brazil has a population of 424,000,000 4 We have 50 factories in 14 countries, 59 {A Helo, Euroboxes. Paul Rice speaking, Can help your 1B Hi i's Carl Peeters from Equest. like to ‘order Standard Single Wall boxes [A One moment please-Do you have the tem, umber? B Yes, i's SSW dash 3411 [A Thanks, One box i 20 cents, How many would you like? 1,000, A So that’s. 2000 euros, 'B Does that include delivery? A Yes itdoes. 1B OK. And I also want 5,000 medium. The item number is SSW dash 3412. What's the price? [A One bois 25 cents. Tha’s 1.250 euros 1B OK. Thats fine, [A Right so that's 10000 smal. And 5000 medium. The total price is 3250 euros. 'B.Can you confirm my order by email? [A Yes ofcourse. What's your email, Care? B IvsC dot peoters. PEETE-RSat Equest dot co dot be. Alem that now 1B Thanks very much Unit 6 61 1 steak and fries 2 mineral water 3 te 4 chicken curry and rice 6 cheese sandwich 7 orange juice 5 coffee 6.2 Jarvis So here's our company cafeteria, ‘Me Shimura, Shimura It’s very nice Jarvis And there's the menu today Shimura OK. Cafeteria asatant Hello can Thelp you? Jarvis What would you lke? ‘Shimura Td ike steak an fries with salad. ‘And mineral water. Jarvis OK. And can Thave tomato soup with bread? Oh ana chocolate cake, And Ve Tike tea (Cafeteria assistant Sotha'sseakand fies, ‘with sala, tomato soup with bread, chocolat cake, mineral water, and ts, That's twenty-three dollars, please 63 Hello, can Thelp you? What would you tke? lke steak and fries with sala. ‘And can Ihave tomato soup with bread? ‘That's twenty-three dollars, please. 64 Jarvis Is your lunch OK? Shimura Yes, its very good ike steak. Jarvis We have a good cafeteria, What do you notmally eat for hunch in Japan? Shimura We eat lot of rice, Jarvis Do you eat sushi? Shimura (logs) Ion like sushi, but Japanese people et i Jarvis Yes, like Japanese fod. Do you like Indian food? Shimura Yes, Ido. Jarvis There's good Indian restaurant in our town. Would you like to go there? 65 [A What do you doat lnctime? B Laing in the company choi, [A Can you sing? B Yer, can. Do you want tocome? ANo. Leaning, 66 1 play golf 2 play the guitar 5 speak English 4 play tennis 5 run a marathon 6 cook Halian food. 67 Monday Friday Tuesday Saturday Wextnesday. Sunday Thurday 68 1 Wes twelve aloe, 2 es tive fiteen, 3 ies seven tiny. 4 Ie leven forty-five 69 1A 8 a ee be sbepare> i spare Do you like Mexican food? Yes, Tloveit “Theresa new Mexican restaurant town. Would you like to have dinner? Yes, plese. That would be nice. What time? Is six OK? afraid rm busy at six Issix thirty OR? ‘Sut, See you in reception at sx thirty HL Do you want to play tennis after work? Ta love to,but leant taday ‘What day can you play? Er... on Thursday? (OK. See you on Thursday. ‘Tharabe great. Thanks, Oo “Would you Tibet pay tenis? Yes, that be great. ‘Doyou want to play on Friday? Ya loveto,but Lear. ‘What day can you play? On Thursday. Iss OK? Tmafrad I'm busy at sx Issix thirty OR? Unit 7 71 “Mustafa I'm an engineer I work for anol ‘company and I manage projets allover the county. In my office, Ihave a PC and a printer. On te Thavea tablet for notes ad 2 digital camera, sul Tma graphic designer in Brisbane, ‘Australia and I work at home. I design ‘websites on my laptop. [have Skype teetings with liens 9 ned a webearn and headset. Lalo have a smartphone, of course! [Andrea I's in Sales I workin an office. ‘Sometimes wavel, ana T work in my hotel rom or in my car. havea desktop ‘computer in my offie. When Itavel have my laptop and a small projector with te for presentations. Oh, and my USB stick 7.2 1 printer 6 laptop 2 UsBstick 7 tablet, 3 digitalcamera 8 projector 4 webcam 9 tmariphone 5 headset 10 desktop computer73 Felipe Hell, Sarah Portman? Ym the new marketing assistant. My name's Felipe Gonzales. Sarah Hi Felipe. Let me show you round. Right .- We have six people in the tam, (Our project manager is Pierre He manages ley accounts His offices there, Nadine is ‘our IT manager. She manages the website ler office is there. And you are inthis office, Your desk is here. Felipe Great, thanks. Sarah This = Simone, my PA. ‘Simone /Felipe Hi ‘Sarah Olivier and Sondra, our other ‘marketing assistants arent here today. ‘They areata conference. Ther desks re over there Felipe OK. Sarah You havea PC and phone on your desk. Oh, and the printers here. We all use At Its witch i there. Felipe Thanks ‘Sarah Wehave a meting with Sales atten o'lock so if 04 74 A Lean find my laptop, B Isiton your desk? ANo,it ian B Isiton Pierre's desk? ANo. B Init in Remmi anc L's office? ANo it there. B Isitin yourmanager’s fice? Ah, yes itis! Thanks. 75 ‘Amanda What's the problem? yan Teed to have a video conference with “Tule, but don’t know how to use this software. Hw dacs it work? ‘Amanda First you need to enter her ame, yan OK $6, julie Bamber ‘Amanda Then click hee name, Ryan OK. ‘Amanda Next, click the green video ‘all ton. Ryan Oh! She's on the screen. Hello, Julie Tle? But Fean'thearher ‘Amanda And she can'thear you. Do you havea headset? Ryan Eso, T don't ‘Amanda, No problem. You can we my headset. You need 19 connectito Your computer. Does t work now? yan Yes, [think so. But she cant hear me, “Amanda Is your microphone on? Ryan [don't knovs. Where do Twitch ton? ‘Amanda Just there. Jali Hi Ryan. Ryan Yea! Now it works. Hell, Julie- Sorry about that Unit 8 81 oar bicycle bus motorycle train 8.2 1 Donald Hello, Can you takeme tothe slepoet ‘asi driver Yes. Which terminal do you Donald Terminal 2. “Tak dsiver Here you are. Tha’ cight pounds fity. Do you want a receipt? Donald Yes, please 2 Donald Hello, Fm on the Muscat fight. Check-in Can have your passport an ticket, please? Donald Here you are CCheckein Do you have any bags to check Donald Yes. One. Check-in Here's your passport and your boarding card. Your fight leaves at one elk, Please goto the boarding gate at trelve fifteen Donald What time docs the flight active in Muscat? (Checkin Fr. at ten forty-five Donald Thank you (Check-in Have good fight 83 Alice Fi, Donald, Where were you Alice Oh, yes. How was your tip? Donald OK. Ourclents in Muscat were very happy with the new machines. Alice Great! Was Muscat nice? Donald Icon’ know, because wasn’t there very long. Er. Iwas in Muscat Last ‘Wednesday and Thursday and then there ere os mectngs in Dubai yesterday But they weren't very useful, And what about you? Were you busy lst week? ‘Alice I wasnt here. was on holiday. Donald Oh yes. Hove was your holiday? 84 Donald How was your holiday? Alice Great, We were in Barcelona for sixcays Donald Twas in Barcelona last year Iwas a ‘sles conference, soit wasn'ta oliday The restaurants were very good, but the city was busy. Were ther hundreds of tourists? Alice No, there weren't Iwas quiet inthe conte aT 85 January July February ‘August March September April October May November June December 86 ‘AHI, Anna, Can I check some dates with you? B Yes of course ‘A When was your last rip to Tain? 1 Ohy it was in June ~ Ist June. ‘A And when is your nex trip? B Ie in August ~3rd to 1th August. [A And the factory visit when that? 1B That's in September ~ 11th September, ‘A And when’ the sales conference? B ies in November Itstartson 27th November and finishes on 0th November. A Thanks for your help, 87 Istjune Sat August 1th August 11th September 27h Novernber 0th Novernber 8.8 ‘Simon Hi Ines. W's Sion, Ines Fi, Simon, How ean I help? ‘Simon It's about the meeting. Can we arrange. new date and time? Ines Yes, of course, ‘Simon Ate yout fee on Wecnescay 3st at pan? Ines Sorry, 'm bus. 'm visitng the factory ‘on Tuesday and Wednesday. ‘Simon Hove about Thursday moming? Are you foe then? Ines Yes, 'm fee on Thursday morning, What time s good for you? Simon Is 103.m-OK for you? Ines Yes, sue. Is the meeting in your office? Simon Yes, itis. See you on Thursday’ Ist ‘September at 10am. Havea good tp, Ines Thanks. 89 1 alike to arrange a meeting. 2m freon Tuesday Sc Ap 3 52pm. OK for you? 4 Hove about Friday Ith February? 5 Sorry, Tmbusy. 6 The 2st Apri is fne for me 8.10 Hi Dow forget the meeting a hea office on 29th Aprilat 9 am, Please pu the date in your wakendar 79OXFORD (reat Clarendon Street, Oxford, ox2 60, United Kingdom (Oxford University Presa department ofthe University of Oxord. 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Hurst, 42 Laptop computerDavid Cooklueshitstudles) 42 (Apple Pad (Oleksiy Maksymenko) 4 (Projector vdeo Agar Reinhol) 42 (Desktep ‘computerfgor Klimov, 44 Professional man/PhotoAt) 4 (iaskeyuniors [Bildarchiv Gbe) 53 Boarding passesjpzechner 54 Oxfam charity shop) Alistair Laing Corbis pp (Adul penguins with chikyRalph Lee Hopkins National Geographic Society) 5 (husinesswomen shaking handsyTetra Images) 10 (Office buling at night Rudy Sulgam, 16 (ice building at duskPaul ‘ad, 71 (Overpass interchangeCameron Davidson 24 (Businesswoman sivingpresetatonhil Boormanycultur), 32 (LG electrons actoryAndrew Kent) 28(Womantalkingon phoneTera Images) 38(Man preparing meal), Image Source) 47 (Computer chipand circuit hoard/Andree Brookes: p38 (ERVEE company choi) p.2 (Fred Meesmaccker|Gety Images pp. (usinss people shaking handsStokyte) 5 Man repairing computer Teta Tage) 5 usinesswoman with ptop/Aex Marer Nanton, 5 (fice workerava, 5 (husnessman on phone/lane Oatey/Bive Jean Images, 6 (Business people ‘alkingfelaFora.de9(ZbrasGallo Images -Nigel Dennis) 10 (Business card exchangesitrendo images) 12 (Ro de Janeroiuoman.15 (Businessmen {alkali akson- 16 [Businessman working om laptopStigur Karson) 16 {Gated businesyTony Tremblay 17 (Woman at reception Zero Creatives, 22 [Rice paddy Helds(Pete Atkinson), 27 (Bids siting on wireSpangles44 Hck 50 (Calor etn athinglymn ai), 3 |Nolikpaqofshore ol platform Ursula Hyzy/AF, 30 (Toyota garage YOSHIKAZUTSUNO}, 31 (aeroplane assembyauko Frdman(Bloomberg. 95 Joumalisis' microphonesranck [RIJAFP. 6 (Victoria Derby Day)Mark Dadswel) 36 (Tomato soup and bread 1 ShepherdPhotodsc) 36 (Vegetable lasagnRobert Linton, 6 (Chocolate ‘ruflecakeSarah K Lee), 37 Busines lunchPinnacle PictureDigital Vision, 46 (ideo eallimage Source: Masterilep.17 Factory production lined ledinghar)s OUP pp.2 video sil} 29 video stil. 34(Cardboard boxes images) (TeiAmana images Ine) 42 (Digital Camera/Alamy Creativ), ‘54 {video sl) 5 (vdeo stil shurerstock pp (EngineerViktorGiaako), 15 Poreait of usinessman/Andres, 1 Sling businesswomanRobert, -Kneschke), 13 (Businessman with ams olden 13 (Bsinesswoman with digital taberobert Kneschke} 13 (BusineswomanStuart Jenne), 13 (Mate office workerStokdite, 22 Woman working in ofice/Andreso 25, (busy ofieAlonkey Business images, 26 burinessmanhgoodh), 28 (Vitoria axborfRonnie Chia) 29 office worker/Menkey Business Image) 36 (Steak snd eipfola), 36 eandwihy Maras Mana) 38 (Gil paying gay] ‘urate 2(USB stik/Anron Amat) 42 (WebcanyBlaze yak) 42(Meadsey Shyamalamualinath 42 (Smariphone(Umberc Shanzma ‘Gera: Getty Images)Mikal Dubois ask over porap:Oxford University Pres bildingDavid Fisher