Professional Communication Lab Record
Professional Communication Lab Record
2. PRESENTATION SKILLS
2.1 PAPER PRESENTATION-1
NON- TECHNICAL TOPIC
2.2 PAPER PRESENTATION-2
TECHNICAL TOPIC
3. GROUP DISCUSSION
4. INTERVIEW SKILLS
5. ASSERTIVENESS
8. MOCK TEST
JOB APPLICATION
COVER LETTER
Ramesh.M
No:4/163,Kovil Street
Vandalur
Chennai-48.
The Manager
HR department
HCL Technologies
Chennai-55
Sir,
With reference to the above I wish to offer myself as a candidate for the post of
Software Engineer in your reputed organization. I am a B.E. graduate in CSE and I have worked
as a Junior Engineer in Miracle Computers Ltd., Trichy for eight months. I have enclosed my
resume for your perusal and kind consideration.
As a Software Engineer in your organization, I assure you that I will work hard for the
improvement of your company.
Thanking you.
Yours faithfully
Ramesh. M
Enclosures:
1. Resume
2. Copies of qualification certificates
RESUME
Ramesh.M
No:4/163,Kovil Street
Vandalur
Chennai-48
[email protected]
Phone: +91 9176304034
CAREER OBJECTIVE:
To gain a dynamic and challenging role in the area of Computer Science Engineering that will
offer me the best opportunity for further development of my abilities and knowledge and to
prove my innovative skills and diligent work.
EDUCATIONAL QUALIFICATION:
PROFESSIONAL EXPERIENCE:
COMPUTER SKILLS:
INTERESTED AREA:
VLSI
Embedded systems
RESPONSIBILITIES:
KEY SKILLS:
Quick Learner
Able to adapt to any culture
Good communication skills
Committed, focused, determined and dedicated to the work.
PERSONAL DETAILS:
NAME : Ramesh.M
GENDER : Male
NATIONALITY : Indian
REFERENCES:
Mr. Manikumar
System Analyst
Miracle Computers Ltd., Trichy.
Mr. Ravi
Senior Software Engineering
Globe Computers, Salem.
DECLARATION:
I hereby declare that above written particulars are true to the best of my knowledge
and belief.
Yours Sincerely
Ramesh.M
Place: Chennai
Date:
ORAL PRESENTATIONS
Each presentation is allocated a timeslot of 20 minutes which must not be exceeded. Please
prepare your talk to last about 15-17 minutes so that a few minutes are left for questions and
discussion.
Some tips for preparing your paper presentation
First, organize your talk:
1. Read the entire paper at least 3 times.
You need to be able to explain the details in the paper (even the ugly tricky notation)
You need to be able to provide a critical analysis of the paper
Check out references in the related work section of the paper. (this will help you put the
paper in context of a larger body of work and will help you critique the paper's
results/contributions)
2. Find the important ideas A paper has many details but only one or two main ideas;
structure your talk around these main ideas.
3. Create a Talk Outline
Your talk should be organized in a top-down manner.
You should have the following main sections in your talk:
o Introduction, The Big Picture: what, why, how, and why we should care
(motivation). Be sure to include:
a statement of the problem being solved (what)
motivation and putting the work in context (why and why should we care)
a high-level view of the author's solution (how)
o Details of solution
o Results demonstrating/proving their solution
o Critic of Work (possibly compare to related work)
o Conclusions & Future Directions for this work
The talk should be organized as the important ideas first, the details second, conclusions
last. Each section of your talk should be organized in a similar manor: high-level
important points first, details second, summarize high-level points last. If the paper is
well written, you can use the paper's organization as a guide.
1. Repeat Your Point There is a rule that says you have to tell your audience something
three times before the really hear it:
TECHNICAL PRESENTATION
NON-TECHNICAL PRESENTATION
GROUP DISCUSSION
GD is methodical. The participants are seated in a circular, semicircle way so that each
can have face-to-face contact to express their views or ideas. They are given a topic beforehand
and are given time (2 minutes) to think and discuss the topic and beget a decision. So, each
participant should express his/her views to make the discussion a lively one.
The aim is
The foremost facet is one’s power of expression. In GD, the thoughts, ideas,
views and opinions of the participants are expressed and exchanged through speech; it is
mandatory that each participant should possess the effective communication techniques to voice
their ideas with confident and courage. The success of GD lies in the ability of the participants to
speak fluently, convincingly and attractively. It is an acceptable fact that Oral Communication
Skills plays a very important role in the success of every GD. The selection committee members
keenly observe the skill of the participant to evaluate the GD. A candidate with his/her efficient
speech should hold the capacity of convincing others, and create an impact in the mind of the
moderator. Once he/she draws the attention of others by his/her eloquence, definitely they lead
the path of success. One can be successful in GD by possessing the following traits:
1. Ability to listen
2. Good Articulation
3. Usage of clear language
4. Clarity of expression
5. Non-Verbal clues
If a speaker follows the above said traits definitely they can get through in the GD.
The speaker requires not only the communication skills but also the subject knowledge.
Without the knowledge about the topic or subject given, though the speaker possesses good
communication skills he/she can’t succeed in GD. Subject knowledge is not about the speaker’s
department subject, its all about current affairs. The best way to acquire the latest events both at
national and international levels is to by reading newspaper, good magazines and periodicals,
watching BBC news and other news channels, which are informative. Even one can make use of
internet facilities to update the latest facts or events. The topic for GD tests may include social,
political, economical and environmental problems or case studies. One can be sound convincing
and confident, if they posses in-depth knowledge about the subject. Even the sound subject
knowledge couldn’t be successful unless and until it is spoken in an accurate way.
The candidate can be successful only if he/she puts the ideas or thoughts about the subject in
an accurate, pleasing and systematic way. The candidate should also possess the quality of co
relating the facts and information about the topic with their frame of reference and express them
in a logical order. Their contribution should be plausible. The content what the speaker’s speaks
should be compatible to the topic. The candidate shouldn’t deviate from the given topic. Just
contributing some points is not enough. Whatever the speaker contributes has to be meaningful.
How to be meaningful?
A GD where participants are unable to establish a proper rapport and do not speak
much
A GD where participants get emotionally charged and the group discussion gets
chaotic.
A GD where participants discuss the topic assertively by touching on all its
nuances and try to reach the objective.
Here the leader would be someone who facilitates the third situation at a Group
Discussion
S/he shows direction to the group whenever group moves away from the
topic.
S/he coordinates the effort of the different team members in the Group
Discussion
S/he contributes to the Group Discussion at regular intervals with valuable
insights
S/he also inspires and motivates team members to express their views.
Body of the GD:
After choosing any technique of initiating, the content of the GD should flow in
such a way that there won’t be any break or obstacle to prove the speaker’s point.
Summarization/ Conclusion:
Some GD’s may have conclusion but most of the GDs do not really have conclusion. A
group should decide in favor or against the topic that is conclusion.
That is not in the case of Summarization. Every GD is summarized. The points that are
discussed in the group can be summarized in a nutshell. Like a fine essay, a fine discussion
should come to a fine ending. Keep track of the time and bring the session to a fitting close.
There is no hard and fast rule that every GD should end with a consensus but it is necessary that
every GD should end with some positive conclusion.
Do’s
1. Be as natural as possible. Do not try and be someone you are not. Be yourself.
2. A group discussion is your chance to be more vocal. The evaluator wants to hear you
speak.
3. Take time to organize your thoughts. Think of what you are going to say.
4. Work out various strategies to help you make an entry: initiate the discussion or agree
with someone else’s point and then move onto express your views.
5. Speak pleasantly and politely to the group.
6. Respect the contribution of every speaker.
7. Remember that a discussion is not an argument. Learn to disagree politely.
8. Think about your contribution before you speak. How best can you answer the
question/contribute to the topic?
9. Try to stick to the discussion topic. Don’t introduce irrelevant information.
10. Be aware of your body language when you are speaking.
11. Agree with and acknowledge what you find interesting.
Don’ts
1. Lose your temper. A discussion is not an argument.
2. Shout. Use a moderate tone and medium pitch.
3. Use too many gestures when you speak. Gestures like pointing and table thumping can
appear aggressive.
4. Dominate the discussion. Confident speakers should allow quirt students a chance to
contribute.
5. Draw too much on personal experience or anecdote. Although some tutors encourage
students to reflect on their own experience, remember not to generalize too much.
6. Interrupt. Wait for a speaker to finish what they are saying before you speak.
7. Start speaking until you have clearly understood and analyzed the subject.
8. Lose your cool if anyone says anything you object to. The key is to stay objective: don’t
take the discussion personally.
9. Use extreme phrases like: I strongly object, or I disagree.
Sample GD - I
Candidates are divided in groups of 8 to 10 and each group is tested by a panel of Judges.
Usually topics of general interest are given by the panel to the group and the group is asked to
proceed with discussion. Every candidate is supposed to express his opinion and views on the
topic given. The time for discussion is approximately 20 minutes. During the discussion, the
panel of Judges quietly observes the performance and behavior of the candidates and makes his
own assessment.
Mock GroupDiscussion :
Most topics are taken from the current political or economic scene so if one has just kept abreast
of current affairs, then he will be able to make a mark. We give below a group discussion on a
common topic and give some typical responses of students. We then analyze the discussion so
that readers can develop their own strategy for themselves.
JUDGE : Good morning. You can choose any topic you like or take a slip from that box. You
are given one minute to think to start with the discussion. The observers will not interfere in your
discussion. If no conclusion is reached, we may ask each of you to speak for a minute on the
topic at the end of the discussion. The topic on the slip is "Multinationals: Bane or Boon". I
suggest you should start the discussion.
Mr A : This is a good topic. I am against multinationals. We have Coke and Pepsi. Do we need
them? We can manufacture our own soft drinks. Multinationals destroy the local industry and
sell non-essential products.
Mr B : I agree with you. What is the fun of having Coke and Pepsi? We have our own Campa
Cola.
Mr D : We are not here to discuss soft drinks. The topic given to us is a much larger one. First,
let us define multinational companies. They are merely large companies which operate in a
number of countries. There could be some Indian multinationals also. So there is nothing wrong
with them. The point is whether they have a good or bad impact on the host countries. We have
to discuss their business practices and find out whether they are desirable or not.
Mr E : That is a very good introduction to the topic. Multinational companies do serve an
important function that they bring new products and technologies in countries which do not have
them. And it is not just Coke and Pepsi. They set up power plants and build roads and bridges,
which really help in the development of host countries.
Mr F : But are they all that good? We have seen that they destroy local industry. In India they
just took over existing companies. They came in areas of low technology. Moreover, we have to
see why they come at all. They come for earning profits and often remit more money abroad than
they bring in.
Mr E : We may not need multinational companies but then it also means that our companies
should not do business abroad. Can we live in an isolated world? The fact is that we are moving
towards becoming a global village. The world is interconnected. Then we have also seen that
foreign companies bring in business practices that we are impressed with. Look at foreign banks.
They are so efficient and friendly that the nationalized banks look pathetic in comparison. I think
we can learn a lot from multinationals if we keep our eyes and mind open.
Mr B : Take a look at McDonald's. They are providing quality meals at affordable prices. One
does not have to wait at their restaurants.
Mr C : How do you account for the fact that they take out more than they put in and thus lead to
impoverishing the country?
Mr D : The fact is that every poor country needs foreign investment. Poor countries often lack
resources of their own. That is why they have to invite foreign companies in. There is nothing
wrong in this because then products like cars, air conditioners and so on can be made in poor
countries. Often multinationals source products from different countries which helps boost their
export earnings.
Mr E : We have been talking about Coke and Pepsi. It is well known that Pepsi is in the foods
business also and has helped farmers in Punjab by setting up modern farms to grow potatoes and
tomatoes. Modern practices have helped the people in that area.
Mr D : Well, there could be negative things associated with such companies. They may not be
very good in their practices. But can we do without them? I think the best way is to invite them
but also impose some controls so that they follow the laws of the country and do not indulge in
unfair practices.
Mr E : I think laws are applicable to everyone. Very often officials in poor countries take bribes.
The fault lies not with the company which gives a bribe but the person who actually demands
one. Why blame the companies for our own ills?
Mr D : We have had a good discussion and I think it is time to sum up. Multinationals may have
good points and some bad ones too, but competition is never harmful for anyone. We cannot live
in a protected economy any longer. We have been protected for many years and the results are
there for everyone to see. Rather than be close about multinationals, let us invite them in selected
areas so that we get foreign investment in areas which we are lacking. Laws can be strictly
enforced that companies operate within limits and do not start meddling in political affairs.
Analysis : Though Mr A started the discussion, he could not make any good points. Later, he
could not give any points about why multinationals are bad. It is also a bad strategy to say at the
outset whether you are for or against the topic. Remember, it is not a debate but a discussion.
The first step should always be to introduce the topic without taking sides. See the way in which
the discussion is proceeding and give arguments for or against. The observer is not interested in
your beliefs but in what you are saying. The participation of Mr B and C is below average. A
candidate must make 3-4 interventions. Their arguments are also not well thought out and add
nothing to the argument. It is important to say relevant things which make an impact rather than
speak for the sake of speaking. The arguments of Mr D and E are better. They seem to be aware
of the role of multinational companies. Mr E's approach is better as he intervenes a number of
times. He has also taken initiative in the beginning and brought order to the group. If selection
has to be made from the above six candidates, the obvious choice would be Mr E and thereafter,
Mr D.
INTERVIEW SKILLS
Interviews are a crucial part of the recruitment process for all organisations. Their
purpose is to give the interviewer(s) a chance to assess your suitability for the role and for you to
demonstrate your abilities and personality. As this is a two-way process, it is also a good
opportunity for you to ask questions and to make sure the organisation and position are right for
you.
There are many types of interviews serving diverse purposes. Knowing what to expect can help
you achieve your goals.
1. Informational Interview
The objective of this interview is to ask for advice and learn more about a particular career field,
employer or particular job. Interviewing experts in their field is one more way to become more
occupationally literate. The knowledge that you gain here will make you a sharper and more
informed. You will also make a contact and further develop your network.
2. Screening or Telephone Interview
A phone interview is a very cost effective way to screen candidates. These can last anywhere
from 10 to 30 minutes. You should prepare for it like an open book exam. It is recommended
that you have in front of you your resume, the job description, a list of references, some prepared
answers to challenging questions and perhaps something about the company. The vast majority
of communication is non-verbal. Because they can’t see your body language, it is critically
important to have positive and polished answers with energetic tone and inflection. Be sure to
ask what the next step is.
3. Individual Interview
This is the most common type and often called a “personal interview.” It is typically a one-on-
one exchange at the organizations offices. In order to best prepare you will want to know the
length of the interview which can usually range from 30 to 90 minutes. If the interview is 30
minutes you have to be concise and have a high impact with your answers. If it is 60 or 90
minutes you will want to go into much more depth and use specific examples to support your
generalizations.
4. Small Group or Committee Interview
This is where you will be meeting with several decision-makers at once. This can be an
intimidating experience if you are not prepared. It’s an efficient way to interview candidates and
allows for different interpretations or perceptions of the same answer. Be sure to make eye
contact with everyone, no matter who asked the question. It’s important to establish rapport with
each member of the interview team. Try to find out the names and job titles of the participants.
5. The Second or On-Site Interview
After your first interview, you may be asked back again for a “second date.” They like you
enough that you made the first round of cuts, but they would like to know more about you before
making their final decision. Second Interviews can last either a half or full-day so it is best to
check again and get an agenda. You may be meeting with three to five individuals. This may
include a representative from Human Resources, the department head, the office staff and the
department head’s supervisor. Be alert and enthusiastic at all times! The more you know about
the structure of the process, the less anxious you are going to feel and the better you will
perform. This is the last step before an offer is made.
6. Behavioral-Based Interview
The theory behind Critical Behavioral Interviewing (CBI) is that past performance in a similar
situation is the best predictor of future performance. CBI probes much deeper than traditional
interviewing techniques. You should prepare by thinking of specific examples that demonstrate
your competence in core behaviors such as teamwork, problem-solving, communication,
creativity, flexibility and organizational skills. You will want to tell your story and structure it
by stating your answers in terms of the situation, the task, what action you took, and what was
the result or outcome.
7. Task Oriented or Testing Interview
This is a problem-solving interview where you will be given some exercises to demonstrate your
creative and analytical abilities. A company may ask you to take a short test to evaluate your
technical knowledge and skills. Sometimes a presentation to a group is necessary to determine
your communication skills. Try to relax as much as possible.
8. Stress Interview
During this rare type, the interviewer tries to bait you, to see how you will respond. The
objective is to find your weaknesses and test how you hold up to pressure. Such tactics as weird
silences, constant interruptions and challenging interrogation with antagonistic questions are
designed to push your boundaries. The question you have to ask yourself is: Do I want to work
for a company that treats me this way even before the offer is made? Rethink the corporate
culture.
1. Find out more about the company: The more you know the better it is for you as it tells the
interviewer that you are interested and enthusiastic about the company.
2. Identify the location : find out the place of interview so that you don't waste valuable time
looking for it on the actual day.
4. Prepare a list of questions to ask: You can enquire about training and development
opportunities, workplace culture and major challenges of the job.
5. Practice: Rehearse with friend especially when the interview involves you for a presentation.
6. Documents: Check and make sure that all necessary certificates are in one file.
7. Dress appropriately: When you dress smartly and correctly for the occasion you create a
good visual impact.
8. Arrive in sufficient time: Be there 15 to 30 minutes earlier so that you can relax and compose
yourself.
9. Behavior: Smile and make eye contact with the interviewer. Sit upright and do not cross and
uncross you legs.
10. Answering questions: Listen carefully and answer fully and directly. Do it in a friendly and
positive tone and provide examples. Always tell the truth.
11. Ask the right question: Remember you have prepared some questions to ask, now is the
time to do it.
12. Send a thank-you letter: In the letter you should repeat your interest in the position you
have applied for.
ASSERTIVENESS
What is Assertiveness?
Assertion means standing up for what you want. Stating your needs clearly. It means expressing
opposition. It means confrontation and it takes courage. Some find it harder than others because
of their natural easy-going style and therefore more practice is required. However, the aim
should not be just to gain a win. The aim should be to solve the problem and get the best result.
Assertion should not be synonymous with aggression because aggressive people adopt a ‘I win -
you lose’ mentality to achieve their objectives.
Assertiveness does not come naturally to all because we have all learned passive behaviours to
stave off confrontational situations. However these behaviours can be unlearned and assertive
behaviour used to produce results that benefit both parties.
Assertiveness training courses and workshops can help delegates increase work effectiveness and
productivity, achieve greater control of their daily activities and overcome work stressors
To test your assertiveness there are some typical situations below. Be completely honest with
yourself and write down how you would naturally react in each situation.
You are in a restaurant and order a steak medium-rare but it is served to you well-done.
You are a customer waiting in queue to be served in your busy lunch hour. Suddenly, a
frail old lady steps in line ahead of you and claims that she is in a hurry.
After walking out of a store where you purchased some items you discover you were
short-changed by £3.
You are in a group discussion at work which includes your boss. A colleague asks you a
question about your work, but you don't know the answer.
You are in the middle of watching a very interesting television program when your partner
comes in and asks you for a favour which means missing the rest of the programme.
A friend drops in to say hello, but is staying too long, preventing you from finishing an
important work project. Your friend is unaware that he is interrupting your work.
There are many techniques to develop assertive behaviour. Most are based on ‘the three-line
assertion message’, in which:
Assertion normally comprises this three line assertive message. This technique enables you to
confront the other person with your concern without being personally aggressive, but it is not
easy and demands skilful conversation control. For example, you might say:
Here the person relates the behaviour that causes offence, says how he/she feels and then gives a
reason. Note there are no such attributions as 'You are deliberately annoying me', there are no
swear words, there are no put-downs of the other person. The emphasis is on indicating how you
feel and thereby seeking to gain a positive rather than an aggressive response from the other
person.
Explain the situation to a friend or colleague, briefing him/her about whoever you will be
talking to.
Use role-play to talk through the situation. Make your points clearly. In this conversation
the other person will respond as the appropriate character.
Ask the other person what you did well, and what you could improve. If it will help, talk
through the situation again.
Finally, swap roles - this will give you the opportunity of picking up other ideas from the
other person. At the same time you will experience the other side of the assertive
approach
Time Management Skills
Time management has been in existence for more than 100 years. Unfortunately the term "Time
management" creates a false impression of what a person is able to do. Time can't be managed,
time is uncontrollable, we can only manage ourselves and our use of time.
Time management is actually self management. Its interesting that the skills we need to manage
others are the same skills we need to manage ourselves: the ability to plan, delegate, organise,
direct and control
What's more, as you master these skills, you'll find that you take control of your workload, and
say goodbye to the often intense stress of work overload.
This is neatly summed up in the Pareto Principle, or the '80:20 Rule'. This says that typically
80% of unfocussed effort generates only 20% of results. The remaining 80% of results are
achieved with only 20% of the effort. While the ratio is not always 80:20, this broad pattern of a
small proportion of activity generating non-scalar returns recurs so frequently that it is the norm
in many situations.
By applying the time management tips and skills in this section you can optimize your effort to
ensure that you concentrate as much of your time and energy as possible on the high payoff
tasks. This ensures that you achieve the greatest benefit possible with the limited amount of time
available to you.
In this section, we start off with simple and practical techniques, so that you can get off to a
quickly start to take control of your time. Beating Procrastination and Activity Logs help you
quickly eliminate the most common time-wasters, while Action Plans and Prioritized To Do
Lists help you focus on the most important short term activities.
We then move onto the really powerful and life-changing technique of goal setting, and then
look at the important, well-known, and usually-neglected technique of scheduling, which is
fundamentally important if you're going to control the volume of work you do. (You can learn 14
more, equally powerful techniques in our members area, the Career Excellence Club.)
In the first of these time management articles, we look at a problem that we all sometimes
struggle with: Beating procrastination. To read this, click 'Next article' below. Other relevant
destinations are shown in the "Where to go from here" list underneath.
Many of us claim our days are never wasted. "I'm very organised" we say "I know where I
am going and what I'm going to do". If you truly feel that way then you are in the minority.
Most people become frustrated with a day that is unproductive . We would all like to get more
done in a day
The idea of time management has been in existence for more than 100 years. Unfortunately the
term "Time management" creates a false impression of what a person is able to do. Time can't be
managed, time is uncontrollable we can only manage ourselves and our use of time
Time management is actually self management. Its interesting that the skills we need to manage
others are the same skills we need to manage ourselves: the ability to plan, delegate, organise,
direct and control
In order for a time management process to work it is important to know what aspects of our
personal management need to be improved. Below you will find some of the most frequent
reasons for reducing effectiveness in the workplace. Tick the ones which are causing to be the
major obstacles to your own time management. These we refer to as your "Time Stealers".
Interruptions - telephone
Interruptions - personal visitors
Meetings
Tasks you should have delegated
Procrastination and indecision
Acting with incomplete information
Dealing with team members
Crisis management (fire fighting)
Unclear communication
Inadequate technical knowledge
Unclear objectives and priorities
Lack of planning
Stress and fatigue
Inability to say "No"
Desk management and personal disorganisation
Fortunately there are strategies you can use to manage your time, be more in control and reduce
stress, but you can analyse your time and see how you may be both the cause and the solution to
your time challenges.
1. Shifting priorities and crisis management. Management guru Peter Drucker says that
"crisis management is actually the form of management preferred by most managers" The
irony is that actions taken prior to the crisis could have prevented the fire in the first place.
2. The telephone. Have you ever had one of those days when you thought your true calling was
in Telemarketing. The telephone-our greatest communication tool can be our biggest enemy to
effectiveness if you don't know how to control its hold over you.
3.Lack of priorities/objectives. This probably the biggest/ most important time waster. It
affects all we do both professionally and personally. Those who accomplish the most in a day
know exactly what they want to accomplish. Unfortunately too many of us think that goals and
objectives are yearly things and not daily considerations. This results in too much time spent on
the minor things and not on the things which are important to our work/lives
4. Attempting too much. Many people today feel that they have to accomplish everything
yesterday and don't give themselves enough time to do things properly. This leads only to half
finished projects and no feeling of achievement.
5.Drop in visitors. The five deadliest words that rob your time are "Have you got a minute".
Everyone's the culprit-colleagues., the boss, your peers. Knowing how to deal with interruptions
is one of the best skills you can learn .
6.Ineffective delegation. Good delegation is considered a key skill in both managers and
leaders. The best managers have an ability to delegate work to staff and ensure it is done
correctly. This is probably the best way of building a teams moral and reducing your workload
at the same time. The general rule is -this; if one of your staff can do it 80% as well as you can,
then delegate it.
7. The cluttered desk. When you have finished reading this article look at your desk. If you can
see less than 80% of it then you are probably suffering from 'desk stress'. The most effective
people work from clear desks.
8.Procrastination. The biggest thief of time; not decision making but decision avoidance. By
reducing the amount of procrastinating you do you can substantially increase the amount of
active time available to you.
9. The inability to say "no!". The general rule is; if people can dump their work or problems
on to your shoulders they will do it . Some of the most stressed people around lack the skill to
'just say no' for fear of upsetting people.
10. Meetings. Studies have shown that the average manager spends about 17 hours a week in
meetings and about 6 hours in the planning time and untold hours in the follow up. I recently
spoke to an executive who has had in the last 3 months 250 meetings It is widely acknowledged
that about as much of a third of the time spent in meetings is wasted due to poor meeting
management and lack of planning If you remember your goal is to increase your self
management, these are the best ways to achieve this;
There are many ways we can manage our time. We have listed some strategies you can use to
manage your time.
Do you find you are not doing what you want because your goals have not been set. One of the
factors which mark out successful people is their ability to work out what they want to achieve
and have written goals which they can review them constantly. Your long term goals should
impact on your daily activities and be included on your "to do" list. Without a goal or objective
people tend to just drift personally and professionally.
2. Analyse your use of time.
Are you spending enough time on the projects which although may not be urgent now are the
things you need to do to develop yourself or your career. If you are constantly asking yourself
"What is the most important use of my time, right now?" it will help you to focus on 'important
tasks' and stop reacting to tasks which seem urgent (or pleasant to do) but carry no importance
towards your goals.
3. Have a plan.
How can you achieve your goals without a plan. Most people know what they want but have no
plan to achieve it except by sheer hard work. Your yearly plan should be reviewed daily and
reset as your achievements are met. Successful people make lists constantly. It enables them to
stay on top of priorities and enable them to remain flexible to changing priorities. This should
be done for both personal and business goals.
Problems will always occur, the value of a good plan is to identify them early and seek out
solutions. Good time management enables you to measure the progress towards your goals
because "What you can measure, you can control". Always try to be proactive.
Time management (or self management) is not a hard subject to understand, but unless you are
committed to build time management techniques into your daily routine you'll only achieve
partial (or no) results and then make comments such as "I tried time management once and it
doesn't work for me". The lesson to learn is that the more time we spend planning our time and
activities the more time we will have for those activities. By setting goals and eliminating time
wasters and doing this everyday you may find you will have extra time in the week to spend on
those people and activities most important to you.
The following time management techniques and strategies are designed to help you manage
your time and gain greater control of your life
'Paper talk' alone can cost you an hour a day in looking for things and constant distractions.
Many people have developed the habit of their office becoming a giant 'to-do' list; papers;
‘some day’ stacks; files; letters; in-trays; phone messages, etc. lying around all screaming
‘LOOK AT ME', ‘DEAL WITH ME’. Here are some useful hints for silencing the 'paper talk'.
Put any in/out trays in a drawer or behind you on a credenza (or even outside your office) but
not on your desk.
Discard all non relevant documents (up to 85% of the documents retained by an organisation
will never be looked at again).
Remove all items from desk (each piece of paper on your desk will distract your attention 5
times a day).
Reorganise your shelves; give preference to cupboard and shelves rather than filing cabinets
(25% space saving).
Avoid fat files by all means; you ale better off sub-dividing subjects and grouping these sub-
files into a large filing box.
PHONECALLS
Never hold on. Instead agree a time to ring back or leave a message and your phone number.
If someone is unavailable find out the best time to call back, or leave your number.
If you need to make regular calls agree upon a mutually beneficial time.
Learn to leave clear messages on other people's answerphones. Always leave your name and
phone number if you want them to ring you back.
If possible train your PA or a member of your staff to screen calls and refer them to others.
If you get a call asking for information you don't have immediately to hand, don't look for it:
arrange to call back later.
INTERRUPTIONS CHECKLIST
Stand when they enter the room, so that they also remain standing.
If it's necessary for you to deal personally with them suggest a later meeting, at your
convenience.
If you have a secretary/PA, agree a clear policy about who can have access to you and who they
should deal with.
If you really can't get them out of your office, leave the office yourself.
LISTENING
1. INTRODUCTION
Listening forms the basis for a good communication. One’s communication sounds better
or the best only when he/she is able to listen and interpret the message. Through listening
we gather the information
2. STRATEGIES TO IMPROVE YOUR LISTENING SKILLS
Don’t confuse “hearing” with “listening.” This is one of the most common errors
made by many people, staff and management alike. Hearing is a simple human function
while listening is a skill, like hitting a baseball, playing a musical instrument, learning
accounting, etc. Listening skills can improve by learning proper techniques and then
practice, practice, and practice.
Focus and concentrate your attention. Concentrate on the spoken words, their
meanings, and any obvious body language displayed by the speaker. At all costs, refrain
from letting your focus drift to your next meeting, phone calls that must be made,
stopping to pick up bread and milk after work, or any other subject other than closely
listening to the speaker.
Display your understanding. Just as you can only be sure your employees understand
by getting their feedback, you should learn how to express your understanding of other
speakers. Learn some methods with which you are comfortable to do this. Sometimes a
simple nodding of your head, smiling, or exhibiting active body language can
communicate your comprehension of the spoken words.
Learn “empathetic” listening techniques. In business and personal situations,
sympathy is important, but empathy is critical. Sympathy displays regret, remorse or
sorrow, but empathy illustrates understanding. Communicating that you understand the
position and feelings of the speaker is a listening skill that should win you newfound
respect and admiration from your peers, staff, and superiors.
READING
STRATEGIES THAT CAN HELP STUDENTS READ MORE QUICKLY AND
EFFECTIVELY INCLUDE
Previewing: reviewing titles, section headings, and photo captions to get a sense of the
structure and content of a reading selection
Predicting: using knowledge of the subject matter to make predictions about content and
vocabulary and check comprehension; using knowledge of the text type and purpose to
make predictions about discourse structure; using knowledge about the author to make
predictions about writing style, vocabulary, and content
Skimming and scanning: using a quick survey of the text to get the main idea, identify
text structure, confirm or question predictions
Guessing from context: using prior knowledge of the subject and the ideas in the text as
clues to the meanings of unknown words, instead of stopping to look them up
Paraphrasing: stopping at the end of a section to check comprehension by restating the
information and ideas in the text.
MOCK TEST
Section I : Listening Comprehension
Instruction: Listen to the passage and type the correct word in the blanks.
Q 1. The ________of mobile phones globally together with the __________of the financial
services market has provided new opportunities for trusted brands. Suddenly companies with
millions of customers and broad _________channels, be they mobile operators, retailers or on-
line brands, have an ___________to participate in the high margins of financial services,
previously enjoyed by banks and __________ financial services companies. However, with this
comes a __________ learning curve, change management issues and severe ___________by
financial services authorities for ___________. A number of questions need to be addressed.
How can we understand the _________minefield which includes Knowing Your Customer
(KYC), Anti-Money Laundering (AML), Countering the Financing of Terrorism (CFT)? How
can employees, distribution channels and customers be educated on these new products? What
services will our _________base want and why?
Q 2. Enriched uranium is a kind of uranium which will be made stronger by the inclusion of
more isotopes of the metal.
True
False
Q 3. U is the only nuclide existing in nature in sufficient quantities that can undergo fission with
high temperature neutrons.
True
False
Q 4. Nuclear power generation is dependent upon enriched uranium.
True
False
Q 5. The need for a nuclear proliferation treaty is felt to monitor the amount of nuclear weapons
being made in the world.
True
False
Q 6. Oralloy is a code name given to enriched uranium.
True
False
Answer : 2,1,1,2,2
Listen to the passage and indicate whether the given statement is True or False by
clicking on the appropriate option.
Q 7. Russia has built a cosmonaut which resembles a human being.
True
False
Q 8. This technological robot can do tasks like screw bolts and fix damaged areas.
True
False
Q 9. The robot will be sent into the space in two years.
True
False
Q 10. The first trip of the robot to the International Space Craft will be permanent to help the
men on board that craft.
True
False
Q 11. Japan and Germany are countries that are planning to send robots into space.
True
False
Answer: 2,2,1,2,1
Part 3: Multiple Choice (This part carries 5 Marks)
Instruction: Listen to the passage and answer the question/s by clicking on the appropriate
option.
Q 12. What is the effect of the declining Arctic Sea over the North American continent?
a. it is shrinking
Q 19. What is the big challenge faced by scientists to be able to understand changing
temperatures?
a. they have to live in the Arctic sea to do research
b. they would have to spend at least 10 years for this research
c. they have to find funding for this research
d. they have to integrate all the knowledge into a giant model
Q 20. What will happen to temperatures when solar activity is on the rise?
a. there will be very heavy flooding
b. there will be very cold winters
c. world temperatures will rise
d. snowfall in parts will be heavy
Q 21. What will happen to the Arctic sea in about 30 years?
a. it will be 30% ice free
b. it will be 80% ice free
c. it will be 40% ice free
d. it will be 50% ice free
Answer : 4,2,1,3,1,3,1,4,3,2
Q 22. The Velodrome was built in 1969 by the Wolverine Bicycle Club. The site of several
__________ bike racing ___________ , the Velodrome was actively ridden and
_________until 1986, when the city of Detroit _________abandoned it to the ___________.
The last known race happened some time around 1990. In the next two decades, the Velodrome
deteriorated to a pitiful condition, looking less and less like a ____________ and more like a
jungle. When Detroit's ____________landscaping crew, The Mower Gang, recently
____________the site, they found mature trees growing from cracks in the broken concrete, with
garbage and tyres ____________everywhere. My partners, Andy Didorosi, Al Schlutow, and I
decided we'd work to pry it from Mother Nature's grip and put it to good use again. We would
call the ___________ racetrack the Thunderdrome.
1.essentially 2.championships 3.maintained 4.decades 5.condition6.concrete 7.racetrack 8.re
discovered 9.strewn 10.element 11.abandoned 12.actively 13.reborn 14.renegade 15.national
Answer : 15,2,3,1,10,7,14,8,9,13
2. Software for the Enhanced Telephone was written in a proprietary language called HAL
(Home Application Language).
3. The Enhanced Telephone ultimately failed to become a viable product because by the time it
was introduced, home banking via PCs was becoming more common, as the World Wide Web
became popular from 1991 onward.
4. But the Philips P100 phone lived on and to this day variations of it are used for other
applications.
5. The second version of the Enhanced Telephone, the P100 model, was manufactured by Philips
Electronics and featured an LCD screen and more sleek styling.
Answer : 1,3,4,5,2
human contact
visual experiences
sensory information
Q 26. Which of the following does not help in providing virtual presence of users?
key board
mouse
wired glove
cellular phone
Q 27. Which of the following cannot provide a simulated environment similar to the real
Q 28. Which of the following is not contributory to the difficulty in creating a high fidelity
image resolution
communication bandwidth
Answer : 2,1,4,4,1
Despite policies on data sharing and archiving, data withholding still happens. Authors
may fail to archive data or they only archive a portion of the data. Failure to archive data alone is
not data withholding. When a researcher requests additional information, an author sometimes
refuses to provide it. When authors withhold data like this, they run the risk of losing the trust of
the science community.
Q 30. What is implied by- `Nullius in verba', translated "Take no man's word for it."?
Answer : 2,1,4,2,1
Answer : 2,1,1,1,2,2,2,2,1,1