Scribd
Upload
81 views

Projectt

1) Six authors conducted research on e-banking services, with the common objectives of understanding factors influencing internet banking usage, measuring customer satisfaction, and identifying preferred banking methods. 2) Primary data was collected through online questionnaires for all studies. Research tools included frequency analysis, ANOVA tables, and quantitative methodology. 3) Key findings included that savings account holders and business people most commonly used internet banking, and that privacy, security, and convenience were important determinants of customer acceptance and satisfaction with e-banking services.

Uploaded by

Laxmi Prajapati
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
81 views

Projectt

1) Six authors conducted research on e-banking services, with the common objectives of understanding factors influencing internet banking usage, measuring customer satisfaction, and identifying preferred banking methods. 2) Primary data was collected through online questionnaires for all studies. Research tools included frequency analysis, ANOVA tables, and quantitative methodology. 3) Key findings included that savings account holders and business people most commonly used internet banking, and that privacy, security, and convenience were important determinants of customer acceptance and satisfaction with e-banking services.

Uploaded by

Laxmi Prajapati
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
You are on page 1/ 11

1) Author name :

Dr. T. Santhiya Ran,A.Saravanan, Associate


professer,II-M.com(CA),Department of commerce with CA,SNMV
CAS.

Conducted research on “E-banking service”. The objective of


study was provide general banking sector descriptive research design have
been used to know about the factors influencing of internet banking & to
measure about the customer satisfaction of net banking and service.
primary data collected through internet . by use of research tools is
frequency. A majority of customer type of a bank account respondent of
64.28% customer savings account holder used in internet banking &
occupation of respondent business people are respondent of internet
banking.

2 Author name

“ Wai- Ching Poon”

Conducted research on “E-banking service”


The objective of study To explore the determinants of user adoption
momentum of E-banking. Primary data collected through internet by use of
research tools of Anova table privacy & security are the major sources of
dissatisfaction which have momentously impacted user’s satisfaction.
Results also reveal that privacy , security & convenience factor play an
important role in determining the users acceptance of E-banking service
with respect to different segmentation of age, group, education level &
income level.
3 Author name :

“ Dhanushanthini Ajanthan”.

Conducted research on “E-banking service”


The objective of study was to provide general banking sector to know
about the factors influencing of internet banking & to measure about the
customer satisfaction of net banking and service. descriptive research
design have been used . primary data collected through internet . by use of
research tool is quantitative methodology was applied & questionaaire was
used to collect data .conclusion :

4 Author name :

“ J.A prasansha kumari E-mail : prasansha kumari@yahoo


.com , prasansha @kin.ac.lk.”

conducted research on “E-banking service the objective of study was to


identified some of the factors which inhibit the usage of online E-banking
facilities such as confusion & delays in the system, accessing problems &
security problems & to growing trend of using online banking facilities .
Descriptive research design have been used. Primary data collected through
internet . By use of research tool of frequency. Faculty & nature of teaching
method have significant relationship for E-banking usage among various
university or academics & for minimizing the complexity of E-banking
facilities

5 Author name :

“ C.K.Sunith”.
Conducted research on ’’ E-banking service the objective of study was “The
proposed study attempt to identify the preferred method of banking
transactions among respondents. The impact of chosen parameters on
customer satisfaction will be subjected to stastical analysis and hypothesis
testing. The study will also attempt to throw light on the extent of
satisfaction of E-banking customers. Descriptive research design have been
used primary data collected through internet .by use of research tool is
frequency .conclusion :core banking solution have enabled bank to extent
full benefits of ATM service, mobile & internet banking solution to all the
customer changing customer preferences & behavior indicate need for
introduction of new strategies and latest technologies to attract and
maintain customers.

6 Author name :

“Sindhu singh”

K.J.Somalya Institute of Management Studies and Research,


Mumbai,India.

Email: [email protected]

Conducted research on ebanking services. The objective of “this study is to


measure the e-banking service quality of internetbanking and the
relationship with customer satisfaction . This study aims to explore the
critical factors of e-service quality of internet banking and to measure the
customers satisfaction of internet banking on the identified e-service quality
dimensions. . Descriptive research design have been used primary data
collected through internet .by use of research tool is frequency .conclusion
:This findings indicates that more educated people are more willing or able
to use internet banking.The findings provide practical information useful for
improving theservice quality of internet banking.
INTRODUCTION

Online banking , also known as internet as internet banking


or web , is an electronic payment that enables customer of a bank or other
financial institution conduct a range of financial transaction through the
financial institution’s websites . The online banking system will typically
connect to or be part of the core banking system operated by a bank and is
in contrast to branch banking which was the traditional way customers
accessed banking services .

Some banks operate as a “direct bank “ (or “virtual bank”),


where they rely completely on internet banking.

Internet banking software provides personal and corporate


banking services offering feature such as viewing account balance, obtaining
statements, checking recent transaction, transferring money between
accounts and making payments.

E-banking is defined as the automated delivery of new and


traditional banking products and

e-services directly to customer through electronics.


e-services directly to customer through electronics.

 Therefore, banking websites are of two types:


1. Informational Websites –

These websites offer general information about the bank and its
products and services to customers.

2. Transactional Websites –

These websites allow customers to conduct transactions on the


bank’s website. Further, these transactions can range from a
simple retail account balance inquiry to a large business-to-
business funds transfer. The following table lists some common
retail and wholesale e-banking services offered by banks and
financial institutions:

 Importance of e-banking:

We will look at the importance of electronic banking for banks,


individual customers, and businesses separately.

 Banks
 Customers
 Businesses
 Account reviews
 Better productivity
 Lower cost
 Lesser errors
 Reduced fraud
 E-banking in India

In India, since 1997, when the ICICI Bank first offered internet
banking services, today, most new-generation banks offer the
same to their customers. In fact, all major banks provide e-
banking services to their customers.

Popular services under e-banking in India

 ATMs (Automated Teller Machines)


 Telephone Banking
 Electronic Clearing Cards
 Smart Cards
 EFT (Electronic Funds Transfer) System
 ECS (Electronic Clearing Services)
 Mobile Banking
E-Banking

E-Banking is your personal banking service on the Internet, protected with


bank identifiers. It is available anywhere, anytime. E-Banking allows you to
pay invoices to Finnish and foreign recipients easily and securely. You can
also check your account balances and transactions. You can order a new
card, withdraw a loan granted to you and make mutual fund subscriptions.

You access e-Banking services by obtaining bank identifiers. E-Banking as


such is free of charge but commissions and fees in accordance with the
service tariff will be levied on orders and other transactions carried out
through e-Banking.

E-Banking allows you to pay invoices to Finnish and foreign recipients easily
and securely. You can also check your account balances and transactions.
You can order a new card, withdraw a loan granted to you and make mutual
fund subscriptions.

You access e-Banking services by obtaining bank identifiers. E-Banking as


such is free of charge but commissions and fees in accordance with the
service tariff will be levied on orders and other transactions carried out
through e-Banking.

 Advantages of e-banking :

 Benefits and Rewards


 Notifications and Alerts
 Faster Transactions
 Convenience
 Security
 Easy Access
 Speed and Efficiency
 Lesser Limitations
 More Features
 Better Customer Service

 Disadvantages of e-banking :

“Every bean has its black”

Everyone and everything has some shortcomings.

Similarly, there are some limitations of net banking; from


security to technology issues, we list out 10 disadvantages of net
banking.

 Difficult for Beginners


 Trust and Responsibility
 Inconvenience
 Inability to Handle Complex Transactions
 Financial Jargon
 Security Issues
 Technology Issues
 Virtual Assistance
 Complicated Websites
RESEARCH METHODOLOGY

 PROBLEM STATEMENT :

“USAGE OF E-BANKING SERVICES


ESPECIALLY EMPHASISED IN BARDOLI REGION .”

 OBJECTIVES OF RESEARCH :

The purpose of research is to discover questions through the


application of scientific procedures. The main aim of research is
to find out the truth which is hidden and which has not been
discovered as yet. Through each research study has its own
purpose,

 To study usage of e-banking services.

 To study the attitude and customer satisfaction of e-


banking services.

 To study the literacy of e-banking service among customers.

 To study satisfaction of customer towards usage of e-

banking services.

RESEARCH DESIGN :

In this study descriptive research design is used.

DATA COLLECTION METHOD :

Data will be collected from both primary and secondary sources


of information .

1. Primary source :
All necessary information about the study has been
collected from personal contact and discussed by using of
questionnaire method.
o Type of data : Primary
o Data collection method : Questionnaire
2. Secondary source :
Data has been collected from both internal and external
source such as personal records , annual report , published
articles , websites , web links , etc.

 SAMPE DESIGN :
In this study convenience sampling method is used.

 SAMPE SIZE :
Sample sizes of 100 respondents were selected for this
study.

 ANALYTICAL TOOLS :
 Data Analysis Technique : Qualitative
 Data Analysis Tool :

https://www.scribd.com/document/97659897/Question
naire-on-E-Banking

You might also like