RAJESH SINGH

IMT Chowk,Manesar,Gurgaon(Haryana)
Mobile: +91-9870345392
[email protected]

Objective:

To work in an environment that will allow me to work dedicatedly and use

my skills to help and expand the company. I want to have a rewarding career
in the field of Information Technology field with hard work, perseverance
and dedication.

Profile Summary:

- Working closely with application teams for understanding the resolution

of the end user issues.
- Excellent presentation, communication and organizational skills
- Strong believer of team work and knowledge sharing by sharing project
learning’s in order to drive higher efficiency effectiveness and preserve
organizational knowledge.
- Managing the incidents on the tool till the closure with the concerned
teams.

Work Experience:-
Service Desk Engineer
Microland Limited ( September 2018 to till Now)

Project Hero Moto corp. Limited

KEY RESPONSIBILITIES  Handling the day to day operation

activity.
 Minimize the escalation with proper
escalation and count measure.
 Installation of SAP Application and also
reset there password through SAP
Application.
 Configure printer through remote
through given location IP.
 Monitoring the Service desk tool Smart
Centre 5.5 by Microland for open and
pending incidents and requests.
 Provide solution/services under the
service level agreement (SLA).
MARUTI SUZUKI INDIA (Servicedesk Engineer -1 Year and 4 MONTHS)
(May 2017- Sept. 2018)

LIMITED

IBM India Private Limited

PROJECT
(On payroll of Future Focus Info Tech Pvt. LTD)

KEY RESPONSIBILITIES  Leading the team of Service Desk engineers

working for IBM at the remote site. The work-
involved starting from planning, initiation,
controlling and implementation of the systems,
site, infrastructures and application of MSIL.
 Handling the day to day operation activity.
 Minimize the escalation with proper escalation
and count measure.
 Coaching of less experienced colleagues to
improve the individual’s knowledge and
competence.
 Provide regular and accurate timesheet
information so that all Technology activity can be
properly charged back to customers
 Solving application and windows related issue
respectively and give the desired solution to end
users.
 Experience on outlook mail application
Configuration, troubleshooting and maintenance.
 Monitoring the Service desk tool iServe 4.5 by
Symphony for open and pending incidents and
requests.
J.M.MEDICAL COLLEGE &HOSPITAL IT MANAGER –under
 Provide solution/services (01-YEARS)
the service level
(April 2016- April 2017)
agreement (SLA).
 Coordinating with different department for
As i t i s a n e w p r o p o s e d M e d i c a l c o l l e g e &
getting the operational work done.
PROFILE OVERVIEW H o s p i t a l , was responsible for providing IT service and
 Handling
guide to othersmultiple minor
about there and major incidents
works.
received.
 Responsible for presenting MIS reports.
 Knowledge of MS outlook troubleshooting and
internet.
 Responsible for installing, configuring and
troubleshooting of window 7.
 Good knowledge of Active directory, DNS and
DHCP.
 Handling the hospital software called Hospisis.
KEY RESPONSIBILITIES  Keeping the patient records and maintain there file
in MRD records.
 Responsible for making reports of transaction of
whole day through Hospysis software and
present this whole reports at the end of the
day.
 Responsible for doing printer insallation, LAN
connection through Routers.

SHRIRAM CITY UNION FINANACE LIMITED BACKOFFICE EXECUTIVE-(04-MONTHS)

(Sep. 2015-Dec. 2015)

PROFILE OVERVIEW To maintain the records of customer who

purchase the two wheeler of any company
through finance.
Providing the idea about the company scheme
and Paper required.

Technical Expertise:

Key Skills :  Good Knowledge of ITIL

 Basics of Excel, MS Word.

Professional Qualification:

Qualification College Name University Year of Percentage

Passing
B.Tech. (Computer SITM,Sultanpur, UPTU 2015 60%
Science and Lucknow
Engineering)

Academic Qualification:

Qualification Board Year of Percentage

Passing
12th / Intermediate Bihar 2010 55%

10th / High school CBSE 2008 59%

Projects and Seminars:

 Responsible for giving trainings to the team members on ITIL as well as for
presentation of MIS.
Achievements:

 Having the Certificate in C language from UPTech,Lucknow.

 Having the Certificate in Cricket, Badminton(Boys only) from Saroj Education

group,Lucknow.

Strengths:

 Leadership
 Result Oriented
 Responsible
 Hard working
 Good communication skills
 Good analytical ability

Personal Profile:

Father’s Name Mr.Badri Nath Singh

Mother’s Name Mrs. Shanti Devi
Permanent Address Anand Bazar, Danapur Cantt,Patna-801503
D.O.B 11-12-1990
Marital status Single
Hobbies Singing, Dancing, Net Surfing.

Declaration:

I hereby declare that the information provided above by me is true to the best of my
knowledge and belief and I bear the responsibility for the correctness of the above mentioned
particulars.

Date: Signature: Place:

Gurgaon