2014

Airbus Corporate Jets

ACJ HANDBOOK
2014

AIRBUS CORPORATE JETS HANDBOOK

General Contact Information

Aircraft Sales & Marketing

Programme Management

Cabin Engineering

Cabin Completion

Support & Services

Customer Support

C4You and Field Services

Flight Hours Services

Spares

Trainings

Communications & Crisis Management

© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.

2014

AIRBUS CORPORATE JETS

GENERAL INFORMATION

Airbus Corporate Jets Headquarter, Toulouse

Tel: +33 5 67 19 03 96 / +33 5 62 11 04 17
[email protected]

Airbus Corporate Jets Middle East, Dubai

Tel: +971 4 299 6761

Senior Management

Benoit DEFFORGE
President Airbus Corporate Jets
Tel: +33 5 61 93 50 10

Chadi SAADE
Vice-President ACJ Commercial
Tel: +33 5 61 93 29 09
[email protected]

Mme Muriel NOMURA SALVADORI

Vice-President ACJ Programme
Tel: +33 5 61 93 10 48
[email protected]

Regis BROUTEE
Vice-President ACJ Services & Customer Support
Tel: +33 5 67 19 02 13
[email protected]

© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.

2014

AIRBUS CORPORATE JETS

AIRCRAFT SALES & MARKETING

Vice-President ACJ Commercial

Chadi SAADE
Tel: +33 5 61 93 29 09
[email protected]

ACJ Commercial
Eric JULLIEN
Head of ACJ Europ, ME,SE Asia, Pacific Sales
Tel: +33 5 62 11 09 58
[email protected]

Jean Noël ROBERT

Head of ACJ North Asia Sales
Tel: +852 2340 2330
[email protected]

Laurent GOUTAL
ACJ Americas & Africa Sales
Tel:+33 5 62 11 97 58
[email protected]

Simon BLAZQUEZ
Head of ACJ Marketing
Tel: +33 5 67 19 06 43
[email protected]

© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.

2014

AIRBUS CORPORATE JETS

PROGRAMME
Airbus Corporate Jets Programme is accountable for the overall
industrial process of the Airbus Corporate Jets aircraft and guarantees
highest level of customer satisfaction with the Airbus Corporate Jets
products performances and competitiveness and in service behavior.
Vice-President ACJ Programme
Mme Muriel NOMURA SALVADORI
Tel: +33 5 61 93 10 48
[email protected]

Programme Management
Andeol DE SAINTE FOY
ACJ Programme Business Manager
Tel: +33 5 82 05 48 46
[email protected]

Mme Fabienne HAEGEMAN

Assistant / Secretary
Tel : +33 5 62 11 06 86
[email protected]

Head of Engineering
Andreas, HARTMANN Airbus Corporate Jets Engineering is
Tel: +33 5 62 11 83 22
leading technical product evolution and
[email protected] development activities and ensures
customer operator interface for technical
items (development and safety related).

© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.

2014

AIRBUS CORPORATE JETS

CABIN ENGINEERING

Airbus Corporate Jets Cabin Definition & Customization is responsible to

develop and deliver exclusive cabin configuration proposals to the
customer and to lead State of Art cabin innovations.

Head of Cabin Engineering ACJ

Mme Shagane MOREAU
Tel: +33 5 61 93 05 04
[email protected]

Cabin Engineers Project Manager ACJ

Mme Lai-Ling FUNG Bruno HENNING

Tel: +33 5 62 11 02 43 Tel: +33 5 61 18 85 42
[email protected] [email protected]

Yann HARLAY Maxime LAVIE

Tel: +33 5 62 11 02 60 Tel: +33 5 61 93 15 50
[email protected] [email protected]

Carsten EHLERS
Tel: +33 5 62 11 01 69
[email protected]

© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.

2014

AIRBUS CORPORATE JETS

CABIN COMPLETION

Airbus Corporate Jets Customer Programmes ensures that Airbus

Corporate Jets green aircraft and turnkey cabins are delivered to
contractual specification, on time, on quality and within budget and at
customer satisfaction.

Head of Customer Programmes ACJ

Vincent MAHIEU
Tel: +33 5 61 93 25 06
[email protected]

Customer Programme Director ACJ

Francis GUILHIN Bernhard SPORS

Tel: +33 5 62 11 83 22 Tel: +33 5 67 19 24 06
[email protected] [email protected]

Bernard RAYNIER
Tel: +33 5 61 93 35 43
[email protected]

© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.

2014

AIRBUS CORPORATE JETS

CABIN COMPLETION

QUALIFIED OUTFITTERS
AIRBUS CORPORATE JET CENTER LUFTHANSA TECHNIK
Tel: +33 5 61 18 39 35 Tel: +49 40 5070 5553
[email protected]

AMAC AEROSPACE JET AVIATION

Tel: +41 58 310 31 31 Tel: +41 58 158 4111
[email protected] [email protected]

ASSOCIATES AIR CENTER TAECO

Tel: +1 214 350 4111 Tel: +86 592 573 7621
[email protected] [email protected]

COMLUX COMPLETION
Tel: +1 317 472 7370
[email protected]

© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.

2014

AIRBUS CORPORATE JETS

SUPPORT & SERVICES

The ACJ services and customer support team provides worldwide the
highest level of support, ensures safe operations of the ACJ Fleet and
proposes the most complete portfolio of services.

Vice-President ACJ Services & Customer Support

Regis BROUTEE
Tel: +33 5 67 19 02 13
[email protected]

Support & Services

Daniel BICAL Georges CALDIRONI

Head of Corporate Jets Services Technical Director
Customer Support Interface Tel: +33 5 61 93 40 19
Tel: +33 5 61 93 48 61 [email protected]
[email protected]

Olivier RAYNAUD Sebastien DENIS

Head of Technical Strategy & Business
Operations Development Director
Tel: +33 5 67 19 02 37 Tel: +971 4602 7849
[email protected] [email protected]

© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.

2014

AIRBUS CORPORATE JETS

CUSTOMER SUPPORT

First point of contact for customer for Support and Services activities.

Head of Corporate Jets Customer Support Interface

1
Daniel BICAL FSM
Tel: +33 5 61 93 48 61
[email protected]

Customer Support Directors

Toulouse Dubai

Mme Laurence CANTENOT Sebastien DENIS

Tel: + 33 5 67 19 20 87 Tel: +971 4602 7849
[email protected] [email protected]

Pascal ROUHAUD Clément

Tel: +33 5 61 93 53 17 TYNELSKI-TOBIASZ
[email protected] Tel: +971 4602 7847
[email protected]
Jean-Luc TOUTAIN
Tel: +33 5 82 05 19 90
[email protected] Beijing

William Andy WANG

STRICKLAND-YATES Tel: + 86 10 847 5006
Tel: +33 5 67 19 23 14 [email protected]
[email protected]

© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.

2014

AIRBUS CORPORATE JETS

TECHNICAL SUPPORT

JS centralized office handling all ACJ Customers technical questions.

Head of Technical Operations

Olivier RAYNAUD
Tel: +33 5 67 19 02 37
[email protected]

Corporate Jets Customer Care Centres (C4You)

Toulouse Dubaï Beijing
Tel: +33 5 61 93 39 39 Tel: +971 4 602 7848 Tel: +86 10 8047 5159
[email protected] [email protected] [email protected]

D. BULINGE C. DICHTEL X. MAILLE

Toulouse Toulouse Toulouse

B. PARRA P. PIRARD L. XU
Toulouse Dubai Beijing

Airbus Technical AOG Centre (AIRTAC)

[email protected]

© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.

2014

AIRBUS CORPORATE JETS

FLIGHT HOURS SERVICES

FHS solutions aim at providing to our VIP customers:

- Secured and optimized operations with the highest level of services
- A modular offer which answers at best to Customers expectations
- Aircraft manufacturer expertise
- A single contract
- A single point of contact
A. CHRISTIAENS
FHS / TSP Manager
Tel: +33 5 67 19 02 38
[email protected]

FHS – Tailored Support Package

FHS / TSP Manager
Engineering services
FHS
Fleet technical management
Components
Spare parts services Airframe maintenance services
On-site stock & pool access Line, base & heavy

Repair services Additional services

Upgrades, warranty & logistics AiRTHM, IT solutions, consulting, training

© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.

2014

AIRBUS CORPORATE JETS

COMPONENT ON DEMAND

Component on demand is a service dedicated for ACJ Customers:

- Replace your component and manage the repair loop
- Lease you a component for the time you need it
- Purchase a component from our worldwide stock

C4YOU as a single point of contact

Tel: +33 5 1 93 39 39
[email protected]

© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.

2014

AIRBUS CORPORATE JETS

SPARES IN-FLIGHT

Outside the Americas

Tel: +49 40 5076 4002
[email protected]

Spares related heavy Maintenance issues outside the Americas

Tel: +49 40 5076 4003
[email protected]

Spares orders in the Americas

Please contact your dedicated customer spares
account representative
[email protected]

SPARE AOG

Outside the Americas In the Americas

Tel: +49 40 5076 4001 Tel: +1 70 3729 9000
[email protected] [email protected]

© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.

2014

AIRBUS CORPORATE JETS

AIRBUS TRAINING

London Hamburg
Training Training centres
Miami solutions Seoul
Dubai Training
Training centres
Training solutions
Toulouse solutions
Training centres Beijing
Bangalore Training centres
World class training
Training centres
solutions to cover your
entire operational needs.

Training Centres
Beijing, China Hamburg, German
Maintenance & Flight Trainings Maintenance Training
Tel : +86 10 80 48 63 40 Tel : +49 40 74 38 82 88

Toulouse, France Bangalore, India

Maintenance & Flight Trainings Maintenance Training
Tel : +33 5 61 93 33 33 Tel : +91 80 66 38 02 30

Miami, U.S.A.
Maintenance & Flight Trainings
Tel : +1 305 871 3655

Training Solutions
London, U.K Dubai, UAE Seoul, South Korea
Tel : +86 10 80 48 63 40 Tel : +33 5 61 93 33 33 Tel : +1 305 871 3655

© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.

2014

AIRBUS CORPORATE JETS

COMMUNICATIONS & CRISIS MANAGEMENT

Contact for all communications activity, including press releases and

anything to do with media.
Contact for communications at times of crisis, such as after major
incidents and accidents.

Marketing Director

David VELUPILLAI
Tel: +33 5 6719 18 32
[email protected]

© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.

2014

© Airbus S.A.S. All rights reserved. Confidential and proprietary document. This document and all information contained herein is the sole property of AIRBUS. No intellectual property rights
are granted by the delivery of this document or the disclosure of its content. This document shall not be reproduced or disclosed to a third party without the express written consent of AIRBUS
S.A.S. This document and its content shall not be used for any purpose other than that for which it is supplied. The statements made herein do not constitute an offer. They are based on the
mentioned assumptions and are expressed in good faith. Where the supporting grounds for these statements are not shown, AIRBUS S.A.S. will be pleased to explain the basis thereof.
AIRBUS, its logo, A300, A310, A318, A319, A320, A321, A330, A340, A350, A380, A400M are registered trademarks.

© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.