Jason Bloomberg

By DevOps Digest API: EVERYONE WILL BE A DEVELOPER RESTful APIs are far simpler to use than Web Services or the tightly coupled, coded APIs of the past, but they are still not as easy to use as they should be. We predict increasingly mature no-code approaches to API construction and consumption, as integration becomes a task that anyone in the organization can tackle. Jason Bloomberg President, Intellyx Read the entire article at http://www.devopsdigest.com/2018-devops-predictions-5 ... (more)

Time to Pop the Bubble: Retrospective and Predictions for 2018 | @CloudExpo #AI #DX #Bitcoin

Time to Pop the Bubble: Intellyx Retrospective and Predictions for 2018 Following a tradition dating back to 2002 at ZapThink and continuing at Intellyx since 2014, it's time for Intellyx's annual predictions for the coming year. If you're a long-time fan, you know we have a twist to the typical annual prediction post: we actually critique our predictions from the previous year. To make things even more interesting, Charlie and I switch off, judging the other's predictions. And now that he's been with Intellyx for more than a year, this Cortex represents my first opportunity to se... (more)

Three #DigitalTransformation Truths | @CloudExpo #ArtificialIntelligence #DX

Three Digital Transformation Truths and One Great Myth By Charles Araujo It's conference season and, as you might expect, Jason and I have been on the road covering a bunch of them. It's always great to see what the disruptive players in the market are doing - and this year did not disappoint. But there is one thing that repeatedly happens that just gets under my skin: transformation-washing. As Jason explained in a Forbes article over a year ago, ‘washing' is when a vendor (or pundit) applies a buzzword loosely in an overt attempt to attach themselves to its buzz. And transforma... (more)

Three Digital Transformation Truths and One Great Myth

It’s conference season and, as you might expect, Jason and I have been on the road covering a bunch of them. It’s always great to see what the disruptive players in the market are doing — and this year did not disappoint. But there is one thing that repeatedly happens that just gets under my skin: transformation-washing. As Jason explained in a Forbes article over a year ago, ‘washing’ is when a vendor (or pundit) applies a buzzword loosely in an overt attempt to attach themselves to its buzz. And transformation-washing is rampant. At virtually every event vendors bombarded the a... (more)

Why SD-WAN Technology is Essential for the Modern Contact Center

As enterprises undergo digital transformation, the nature and purpose of their call centers transform as well. For a pre-digital enterprise, call centers are simply cost centers. As such industrial era companies transform themselves into digital firms, however, call centers become multi-channel, multi-technology contact centers that provide top-line value, rather than simply adding costs to the bottom line. The secret to this transformation: as digital enterprises seek to delight their customers at every digital moment throughout the customer journey, they must be prepared to eng... (more)