
By Mehdi Daoudi | Article Rating: |
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August 22, 2017 08:00 AM EDT | Reads: |
442 |
A Honeywell Monitoring Story
By Craig Lowell
Service providers have long been lauded for a willingness to ‘eat their own dog food,’ i.e. to use their own products or services for internal operations and/or development.
For Catchpoint, that means that we use our own digital experience monitoring platform to ensure that the platform itself is running optimally. Regular tests of our own infrastructure ensure that our customers are not being hampered by performance issues on our end.
For a commercial enterprise company like Honeywell, which manufactures thousands of different products from aircraft engines and avionics to home appliances, eating their own dog food is a much more daunting challenge, and difficult to accomplish without some outside help.
Such was the case when Honeywell CEO David M. Cote notified his team of a problem with excessively slow WiFi speeds on his private company jet. While your first reaction might be an eyeroll (‘Oh, poor executive has to wait to check his email on a luxurious private jet!’), Cote recognized it for the serious problem that it potentially was: this WiFi connection was being established by a Honeywell-manufactured satellite communication router, a product that they sold in different commercial and military markets. Therefore, if it was malfunctioning on Cote’s plane, then the problem could have gone far beyond a minor personal inconvenience; it could be malfunctioning for many of Honeywell Aerospace’s customers as well.
Given their dedication to customer experience – “The only KPI that matters,” according to Honeywell Monitoring Leader Paul Fries – the cause of this issue had to be rooted out and solved. But therein lay another problem: this issue went far beyond something as simple as DNS latency or a malfunctioning server. How do you solve a unique problem like performance speed on satellite communication routers?
The solution was provided with some Catchpoint OnPrem agents. Unlike regular public nodes that Catchpoint has installed on backbone infrastructure around the globe, OnPrem agents can be deployed directly on small devices, servers, and VMs to monitor internal applications and services. Given this capability, Honeywell installed them on both the private jet and the SatCom ground station, and established a baseline by placing them on some other aircraft that were using different solutions for their network connectivity.
After collecting data from all the different agents and with the aircraft in multiple locations, the Honeywell monitoring team was able to determine that the source of the problem was not a malfunction of their own products, but rather some oversaturated beams from one of their satellite communications providers. After a simple service upgrade to better handle the amount of congestion on the satellite beams, the WiFi speed was restored to acceptable levels.
“The real win here was not that we found a root cause, and that our CEO is now able to download his email at a much faster rate,” said Fries. “The real benefit is that within two weeks, we were able to circumvent a large number of man hours, testing, and diagnosing of Honeywell products to really rule in or rule out that device.”
This level of eating your own dogfood is fairly distinctive to a company such as Honeywell, but it highlights an important aspect of internal monitoring. In order to provide a truly exceptional customer experience, not only do your internal standards have to be much higher than those of your customers, but you also have to be able to collect accurate, actionable data regardless of the challenges in front of you. However your customers interact with your service, be it on a website, on a mobile app, in a brick-and-mortar store, or in their own homes, the ability to measure that experience is vital to the success and growth of your business.
The post A Honeywell Monitoring Story appeared first on Catchpoint's Blog - Web Performance Monitoring.
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DevOps at Cloud Expo taking place October 31 - November 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA, will feature technical sessions from a rock star conference faculty and the leading industry players in the world.
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The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is no time to wait for long development cycles that produce software that is obsolete at launch. DevOps may be disruptive, but it is essential.
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For more information on sponsorship, exhibit, and keynote opportunities, contact Carmen Gonzalez by email at events (at) sys-con.com, or by phone 201 802-3021.
Most Popular Video: Sheng Liang's Containers Talk
@DevOpsSummit at Cloud Expo taking place October 31 - November 2, 2017, Santa Clara Convention Center, CA, and is co-located with the 21st International Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world.
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With major technology companies and startups seriously embracing Cloud strategies, now is the perfect time to attend 21st Cloud Expo, October 31 - November 2, 2017, at the Santa Clara Convention Center, CA, and June 12-14, 2018, at the Javits Center in New York City, NY, and learn what is going on, contribute to the discussions, and ensure that your enterprise is on the right path to Digital Transformation.
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The upcoming 21st International @CloudExpo | @ThingsExpo, October 31 - November 2, 2017, Santa Clara Convention Center, CA, and June 12-14, 2018, at the Javits Center in New York City, NY announces that its Call For Papers for speaking opportunities is open. Themes and topics to be discussed include:
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(October 31 - November 2, 2017, Santa Clara Convention Center, CA)
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(June 12-14, 2018, Javits Center, Manhattan)
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Every Global 2000 enterprise in the world is now integrating cloud computing in some form into its IT development and operations. Midsize and small businesses are also migrating to the cloud in increasing numbers.
Companies are each developing their unique mix of cloud technologies and services, forming multi-cloud and hybrid cloud architectures and deployments across all major industries. Cloud-driven thinking has become the norm in financial services, manufacturing, telco, healthcare, transportation, energy, media, entertainment, retail and other consumer industries, and the public sector.
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- Showcase exhibition during our new extended dedicated expo hours
- Breakout Session Priority scheduling for Sponsors that have been guaranteed a 35-minute technical session
- Online advertising in SYS-CON's i-Technology Publications
- Capitalize on our Comprehensive Marketing efforts leading up to the show with print mailings, e-newsletters and extensive online media coverage.
- Unprecedented PR Coverage: Editorial Coverage on Cloud Computing Journal.
- Tweetup to over 75,000 plus followers
- Press releases sent on major wire services to over 500 industry analysts.
For more information on sponsorship, exhibit, and keynote opportunities, contact Carmen Gonzalez by email at events (at) sys-con.com, or by phone 201 802-3021.
The World's Largest "Cloud Digital Transformation" Event
@CloudExpo | @ThingsExpo 2017 Silicon Valley
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Sponsors of Cloud Expo | @ThingsExpo will benefit from unmatched branding, profile building and lead generation opportunities through:
- Featured on-site presentation and ongoing on-demand webcast exposure to a captive audience of industry decision-makers
- Showcase exhibition during our new extended dedicated expo hours
- Breakout Session Priority scheduling for Sponsors that have been guaranteed a 35 minute technical session
- Online targeted advertising in SYS-CON's i-Technology Publications
- Capitalize on our Comprehensive Marketing efforts leading up to the show with print mailings, e-newsletters and extensive online media coverage
- Unprecedented Marketing Coverage: Editorial Coverage on ITweetup to over 100,000 plus followers, press releases sent on major wire services to over 500 industry analysts
For more information on sponsorship, exhibit, and keynote opportunities, contact Carmen Gonzalez (@GonzalezCarmen) today by email at events (at) sys-con.com, or by phone 201 802-3021.
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All major researchers estimate there will be tens of billions devices - computers, smartphones, tablets, and sensors - connected to the Internet by 2020. This number will continue to grow at a rapid pace for the next several decades.
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Accordingly, attendees at the upcoming 21st Cloud Expo | @ThingsExpo October 31 - November 2, 2017, Santa Clara Convention Center, CA, and June 12-14, 2018, at the Javits Center in New York City, NY, will find fresh new content in a new track called FinTech, which will incorporate machine learning, artificial intelligence, deep learning, and blockchain into one track.
Financial enterprises in New York City, London, Singapore, and other world financial capitals are embracing a new generation of smart, automated FinTech that eliminates many cumbersome, slow, and expensive intermediate processes from their businesses.
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More than US$20 billion in venture capital is being invested in FinTech this year. @CloudExpo is pleased to bring you the latest FinTech developments as an integral part of our program, starting at the 21st International Cloud Expo October 31 - November 2, 2017 in Silicon Valley, and June 12-14, 2018, in New York City.
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About SYS-CON Media & Events
SYS-CON Media (www.sys-con.com) has since 1994 been connecting technology companies and customers through a comprehensive content stream - featuring over forty focused subject areas, from Cloud Computing to Web Security - interwoven with market-leading full-scale conferences produced by SYS-CON Events. The company's internationally recognized brands include among others Cloud Expo® (@CloudExpo), Big Data Expo® (@BigDataExpo), DevOps Summit (@DevOpsSummit), @ThingsExpo® (@ThingsExpo), Containers Expo (@ContainersExpo) and Microservices Expo (@MicroservicesE).
Cloud Expo®, Big Data Expo® and @ThingsExpo® are registered trademarks of Cloud Expo, Inc., a SYS-CON Events company.
Published August 22, 2017 Reads 442
Copyright © 2017 SYS-CON Media, Inc. — All Rights Reserved.
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More Stories By Mehdi Daoudi
Catchpoint radically transforms the way businesses manage, monitor, and test the performance of online applications. Truly understand and improve user experience with clear visibility into complex, distributed online systems.
Founded in 2008 by four DoubleClick / Google executives with a passion for speed, reliability and overall better online experiences, Catchpoint has now become the most innovative provider of web performance testing and monitoring solutions. We are a team with expertise in designing, building, operating, scaling and monitoring highly transactional Internet services used by thousands of companies and impacting the experience of millions of users. Catchpoint is funded by top-tier venture capital firm, Battery Ventures, which has invested in category leaders such as Akamai, Omniture (Adobe Systems), Optimizely, Tealium, BazaarVoice, Marketo and many more.
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