Obtaining Support

Support for ARM Processors and System IP

If your company has licensed ARM IP such as ARM processor cores or peripherals and you require support on using this IP in your designs, then you should contact your company's internal ARM coordinator. They should be able to either provide you with the required information or pass your enquiry onto the contact given in your support and maintenance agreement with ARM.

For general enquiries about ARM Processors and System IP, please click on the button below:

Support for Mali Graphics Processing Units

If you have licensed a Mali GPU and would like to contact ARM technical support to make an enquiry, please click on the button below:

Please remember to check , such as the Mali documentation, Forums and Downloads.

For information on the features of the different Mali GPUs, please visit the Mali Developer Center.

Support for Physical IP

If your company has licensed ARM Physical IP (Logic IP, Embedded Memory IP and Interface IP, PHYs or specialty I/O), please click on the button below to make an enquiry:

Support for Development Tools

Most of ARM development tools include a one year support contract with your supplier operable from date of purchase (please check the end user license agreement provided with the product for more details).

Please consult our Documentation and Development Tools FAQs for advice on the use and application of ARM tools. Further assistance is available from your supplier. 

If you did not purchase tools directly from ARM, you should be able to find your supplier's contact details from our Development Tools Distributors page.

If you purchased tools directly from ARM and you would like to make an enquiry, please click on the button below to make an enquiry:

Raise a Support Case Now

Alternatively you can contact us by telephone:

+44 1223 400600 (UK)
+1 512 381 2928 (US)

Note that ARM reserves the right to refuse to answer the following types of enquiries:

• From users without a valid support and maintenance entitlement (a tools serial number may be requested).
• From users who purchased tools from one of our distributors or Value Added Resellers (VARs).

License Management Support

If you require assistance with the installation or use of your license file for license managed tools such as RealView Development Suite (RVDS) or Fast Models, you should first consult our License Management FAQs and Installation FAQs. Further advice on license issues is available from [email protected]. Please ensure that you provide your serial number, license file and full details of the licensing issue you are encountering with all such enquiries.

Support for Evaluation Products

RVDS Evaluation CDs are supplied without entitlement for support.

Support for RealView Compilation Tools for BREW and BREW Builder

ARM can only provide assistance in the installation and license management of the RealView Compilation Tools (RVCT) for BREW. Although we provide a number of RVCT for BREW FAQs, we cannot provide support in the actual use of these tools. If you have questions regarding the use of these tools that is unanswered in the FAQs, we suggest searching the resources available on the Qualcomm BREW website or posting on the BREW Forums.

Support for Educational Establishments

Products purchased by educational establishments at special educational prices do not include any support entitlement, though separate educational support contracts are available. For more information, please see our University Program pages.