Spotlight on the ANZ Bank

ANZ is the most aggressive of the Australian major banks when it comes to offshoring jobs. The ANZ has a fully owned subsidiary in Bangalore and estimates that over 2000 jobs will be located to Bangalore from Australia by 2008.

What Jobs Have Been Sent Offshore?

Operations Technology and Shared Services – 1100 jobs from Melbourne to Bangalore

Operations Excellence, Consumer and Biz Tech, Corporate & Institutional Technology, Enterprise & Staff Technology, Technology Infrastructure Services, Asia Pacific & Partnership Technologies, ANZ Testing Centre, Esanda Technology, ePayables, ePayables Helpdesk, e-Assets, Data Administration & Distribution, Payroll Administration.

Key functions:

• Maintaining the banks IT platform
• Developing software solutions for various business units to allow the processing of customer and bank information
• Details sent offshore include both encrypted and unencrypted customer and staff data.

Payments and Institutional Operations and International and High Value Services – 150 jobs from Melbourne to Bangalore

Payments, Cash Transaction processing, Trade Finance Processing, International Customer Payments and Nostro enquiries.

Roles include:

• Customer Enquiry and Payment Investigations, processing transactions for ANZ’s largest Australian customers, Letters of Credit and Collection Bills processing, high – value international and domestic payments and transaction processing.
• Customer details required include all account and financial information and contact details.

Operations Personal Banking – 150 jobs from Melbourne to Bangalore

Consumer Finance, Consumer Finance-Settlement & Controls, Shared Utilities, Esanda Vehicles.

Key functions:

• Account opening, set up and maintenance of all consumer and commercial credit card accounts including changes of details, card limits, card insurance, direct debits, additional card holders, closures etc. New business, Settlements and control. Asset Finance, Processing, Customer Response, Standard Lending.
• Customer details required – all details provided to the bank or Esanda.
  

What the bank said in response to FSU at their most recent AGM

• Will not rule out further Offshoring
• Does not support legislation giving consumers a ‘right to know’ if their details are being accessed or processed offshore.
• Will participate in an industry dialogue on the future of skills and employment in finance.

Click here to find the full response provided by ANZ

View Notice of Meeting Response: View Pdf