
Epson Faces Consumer Suits
�
Complaints in three states claim
printer vendor cuts off ink cartridges before they're empty.
Tom
Spring, PCWorld.com
Friday, October 24, 2003
Editors' note: Epson America has responded with
additional comments
on this article.
Consumers fed up with the high cost of
ink jet cartridges are taking Epson America to court, accusing it of
manipulating equipment in order to sell more ink. A lawsuit filed Friday in
District Court in Texas claims some models of Epson ink jet cartridges
prematurely block Epson printers from functioning even though "substantial ink"
remains in the cartridge.
The suit, filed in Jefferson County, is the
third such suit involving the same law firm. Like the others, it seeks class
action status and asks a judge to order Epson to notify customers that
replacement cartridges may still be usable even when Epson's equipment says
they're spent, and to compensate customers who discard the usable cartridges.
Harnes Keller LLP of New York, together with local counsel, filed
similar claims in a San Mateo, California, Superior Court on Monday, and also
at Kings County, New York, Supreme Court in August. Neither case has gone to
trial.
An Epson spokesperson declines to comment on any of the
lawsuits, beyond calling the initial New York lawsuit "unfounded."
Chip and Cartridge Challenge
The problem is with Epson ink
jet cartridges outfitted with an Intellidge microchip, say Harnes Keller
attorneys. Because the Intellidge chip stops Epson printers from operating
until the ink jet cartridge is replaced, the plaintiffs charge that Epson is in
breach of contract with its customers, who are entitled to use all the ink in
the cartridge.
The cartridges actually contain up to 38 percent more
usable ink after the Intellidge chip cuts them off, according to research cited
in the suits.
"Because of Epson's deceptive practices, consumers have
been forced to purchase replacement inkjet cartridges prematurely and have paid
for ink in inkjet cartridges they can never use," the complaint reads.
Epson responds that a safety reserve of ink remains inside its cartridges
after they expire to prevent damage that can occur to the print head if the
cartridge runs dry.
The lawyers say they are seeking class status in
order to represent anyone who purchased an Epson brand ink jet cartridge fitted
with an Intellidge chip.
Not Running on Empty
The
complaint also cites research by the British magazine Which!
Online. Testers there were able to override the Intellidge chip on Epson
cartridges and print between 17 and 38 percent more "good-quality pages."
The testers used a $30 chip resetting mechanism to override the Epson
printer chip. Which! Online also reports "premature warnings" of
low or no ink using ink jet cartridges from HP, Canon, and Lexmark that
continued to produce quality printouts.
Experts say most expired ink
jet cartridges, including those from Epson, will have a certain amount of waste
ink left over in spent cartridges. How much is left over depends on the
manufacturer. Imaging expert Jim Forrest, with Lyra Research, calls the lawsuit
against Epson "frivolous." He says an Epson ink jet cartridge that runs
completely dry could damage the hardware's printing mechanism. "If Epson says
consumers will get 100 printed pages based on its specs, then a consumer will
likely get that," Forrest says. "Yes, there may be some ink left over, but that
is by design."
Forrest says Intellidge chips are used to monitor the
amount of ink inside the ink jet cartridge. The chip does not measure the real
volume; instead, it estimates the amount of ink used and predicts when the
cartridge will be empty. The chip transmits estimated ink levels to the
printer, which alerts the user with a screen message.
"The printer will
automatically stop working when there is no more safely usable ink in the
cartridge," Epson explains in a written statement. The company says users get
all the ink they pay for, because Epson charges for cartridges based on usable
ink volume and printed pages per cartridge.
The company provides yield
information on printer packaging and on its site, but not on ink jet
cartridges.
Related Battles
Smart chips like the
Intellidge have raised a firestorm of criticism before. Lexmark recently
won a
challenge to its cartridge return program. The company offers a discount
to consumers who agree to return used cartridges only to Lexmark for refilling
or recycling. The policy was unsuccessfully challenged by the Arizona Cartridge
Remanufacturers Association, which wanted to be able to refill and resell
Lexmark cartridges.
A
separate
lawsuit brought by Lexmark against Static Control Components of Sanford,
North Carolina, is still pending. In that suit, Lexmark has charged that a
microchip, the Smartek, made and used by SCC in remanufactured laser printer
toner cartridges to defeat Lexmark's technological controls, violates Epson's
copyright.
Third-party companies that remanufacture ink jet and toner
cartridges complain Intellidge and similar chips make it hard to refill and
reuse empty cartridges. Remanufactured ink jet cartridges will work with all
Epson printers, although Epson says users won't get the advantage of advanced
features like ink level monitors without the Intellidge chip.
Customers, of course, like the lower price tags often offered by
third-party
ink cartridges. They want the option of buying the no-name cartridges
without worrying that using them will damage their printers.
Epson
Takes Heat Overseas
In a related matter involving Epson's use of
the Intellidge chip, the Dutch Consumer Association recently backed off from
its allegation that Epson customers are unfairly charged for ink they can never
use.
In July, it advised its 640,000 members to boycott Epson ink jet
printers. The Netherlands-based organization urged Epson to modify its printers
so they would continue printing until no ink remains in the cartridge. The
group also suggested consumers use a third-party mechanism to override the
Intellidge chip.
Epson responded with advertisements in several
national Dutch newspapers calling the tip "dangerous advice." Epson
representatives told Associated Press reporters it is considering legal action
against the Dutch Consumers Association.
Later in July, the Dutch
consumer group retracted its call for a nationwide boycott of Epson products.
It issued a statement conceding that residual ink left in Epson cartridges is
necessary for printers to function properly.

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