For in-warranty and out-of-warranty damages, Pixel phones have support options. The availability of mail-in and walk-in options depends on your phone's warranty status and your location.
| Start your repair | Send your device for repair | Get status updates |
Get ready to start a repair request
Important: You’ll need to factory reset your phone before you get your phone repaired. If you can’t do it, the service center will reset it for you. A factory reset erases all your data from your phone. Eligible Pixel phones can use Repair Mode.
- Back up your Google Account: To avoid loss of data, remember to:
- Check your repair options:
- Walk-in
- Services can often be completed on the same day. Check with your nearest service centre for the exact time.
- Make sure to bring your proof of purchase or invoice.
- If you can’t find a service centre in your area, you can arrange for us to pick up the phone from you. Fill out the Contact Us form.
- Mail-in
- Repairs can take 7–10 business days when you mail your phone. Learn how to mail your phone for repair.
Tip: To avoid a factory reset, for eligible devices, you can turn on Repair Mode. Learn how to use Repair Mode for repair services.
- Walk-in
Start a repair
Important: These steps only apply to users in India. To check your repair options in other countries, contact Google Store Help.
- At the Google Store repair center, start the repair process.
- You'll need to sign into your Google Account.
- Enter your phone’s IMEI number. Learn how to find your phone’s IMEI numbers.
- On the next screen, confirm that the IMEI number matches the phone that you want repaired.
- Click Select.
- Select the issues that apply to your phone.
- Select Next.
- On the next screen, learn what issues are covered for your phone and the available repair options.
Tip: If the phone has more damages present, repairs can't be carried out only for select damages. All the damages to the phone, whether in-warranty or out-of-warranty, must be repaired. Make sure to select all damages even if you previously didn’t intend to report them. You'll be charged for any out-of-warranty repairs. - Select your repair option: Walk-in or Mail-in.
Option 1: Bring your phone to a Service centre
Step 1: Start a repair request- To bring your phone in for repair, start a repair request.
- Select Walk-in as your repair option.
To find the nearest service centre, on the next screen, enter your PIN code.
Before you take your phone to a service centre:
- Review the in-store terms of service.
- Back up your data.
- Factory reset your phone.
- On your visit to the service centre, the repair partner checks your warranty status, inspects your phone for damage, and gives you the repair cost. Many repairs can be done on the same day.
- For in-warranty phones or damage, there's no charge for the repairs.
- For out-of-warranty phones or damage, prices may vary.
- If damage is found during inspection that increases the repair cost, the partner tells you. Before repair can start, you must approve the new cost.
- Partial repairs aren't available. Learn more about the repair process.
When your phone is repaired, you’re notified that it’s ready for pickup.
Option 2: Send your phone for mail-in repair
Important:
- When your phone is inspected at our repair centre, you’ll receive the final repair cost over email.
- When you approve and pay the repair cost, the phone is repaired then returned. If the repair cost isn’t approved, the phone is returned unrepaired.
- Partial repairs aren't available.
- To mail your phone for repair, start a repair request.
- For your repair option, select Mail-in.
Warranties and repair costs:
- For in-warranty phones or damage, there’s no charge for the repairs.
- For out-of-warranty phones or damage, the estimated repair cost is on the last page before you create your order.
- Prepaid packaging: This can take up to 3–4 business days to arrive. Packaging is padded to protect the phone.
- Your own packaging: If you choose this option, you’re responsible for any damage that might occur to your phone in transit. To reduce the risk of damage during transit, make sure to package your phone securely. After your phone is repaired, the repair center ships it back to you in sturdy, padded packaging.
Tip: Confirm that the address in the repair center is correct. You won't be able to edit the address when you've finished the order.
Before you send your phone for mail-in repair:
- Back up your data.
- Factory reset your phone.
Carefully pack your phone and send it for repair.
Learn about repair status updates
- Walk-in: Contact the service centre directly.
- Mail-in: At the top right of the Google Store repair history page, select Repairs.
Start your repair
Important: These steps apply only to the countries and regions listed below. If you're in a different country or region, contact Pixel phone support for repair options.
Countries & regions with mail-in repair optionsMail-in repair is available in:
- Australia*
- Austria
- Belgium
- Czech Republic
- Denmark
- Estonia
- Finland
- France
- Germany
- Hungary
- India*
- Ireland
- Italy
- Japan*
- Latvia
- Lithuania
- Malaysia*
- Netherlands
- Norway
- Poland
- Portugal
- Romania
- Slovakia
- Slovenia
- Spain
- Sweden
- Switzerland
- Taiwan*
- United Kingdom
- United States
*For Australia, Japan, Malaysia, and Taiwan, find your repair partner.
*For India:
- Go to get your Pixel phone repaired.
- Next to “Choose your country,†select India.
- Go to “Option 2: Send your phone for mail-in repair.â€
Walk-in repair is available in:
- Canada
- Germany
- India*
- Japan*
- Singapore*
- Taiwan*
- United Kingdom
- United States
*For Japan, Singapore, and Taiwan, find your repair partner.
*For India:
- Go to get your Pixel phone repaired.
- Next to “Choose your country,†select India.
- Follow the instructions under “Option 1: Bring your phone to a service centre.â€
- At the Google Store repair center in a supported country or region, start the repair process.
- You'll need to sign into your Google Account.
- Enter your device's IMEI or serial number and confirm that the IMEI or serial number matches the device that you want repaired.
- Next, in Step 1, select the issues and symptoms that apply to your device, review the issue covered, then select "Next."
Tip: All damages, whether in-warranty or out-of-warranty must be repaired. Make sure to select all damages. You'll be charged for any out-of-warranty repairs. - On "Step 2," review and select your repair option: Walk-In or Mail-In and select "Next."
Tip: Walk-in service is only available in selected countries. - To complete the next steps, either:
- Confirm mail-in details.
- Find the nearest walk-in location.
Check warranty status before you start your repair
- Pixel Phones, Pixel Tablet, Pixel Watch: At the Google Store repair center in a supported country or region, start the repair process to check warranty status.
- You'll need to sign into your Google Account.
- Google Nest and Pixel Buds: Repairs are not available for these devices. To check your device warranty status and options, you can go to Warranty Helper.
- Important: The Warranty Helper is currently available in English only.
- Fitbit: Repairs are not available for these devices. To check your device warranty status and options, see File a warranty claim for your Fitbit device.
To learn more about your limited warranty on your Pixel phone:
Navigate to settings 
Find your device identifier
- Learn how to find your Pixel phone's IMEI.
- Learn how to find your Pixel tablet's serial number.
- Learn how to find your Pixel Watch’s IMEI and serial number.
- Learn how to find your Fitbit's serial number.
Send your device for repair
You can choose your preferred repair service. Walk-in service is only available for phones. Before you send your phone in for repairs, back up your data and remove the SIM card. For eligible Pixel phones, you may turn on Repair Mode. Otherwise, factory reset your phone.
Back up your dataOn your device, make sure to back up your data and remove identifiers:
- Pixel phone:
- Pixel Tablet: Back up your Pixel Tablet.
- Pixel Watch: Back up your Pixel Watch.
If necessary, factory reset your device. A factory reset deletes all data saved on your device. If you can’t factory reset your device before you send it for repair, sign out of your Google Account and they’ll reset it for you.
- Pixel phone: Factory reset your Pixel phone.
- Pixel Tablet: Factory reset your Pixel Tablet.
- Pixel Watch: Factory reset your Pixel Watch.
Get status updates
- Mail-in:
- Go to the Google Store repair history page.
- At the top right, select Repairs.
- Walk-in: Contact your repair partner.